This business is not BBB accredited.

SellandRecycle.com

Additional Locations

Phone: (888) 502-9582   View Additional Email Addresses http://www.sellandrecycle.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers consumer and B2B services of purchasing and recycling used cellular items. Phones are refurbished and resold.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for SellandRecycle.com include:

  • 309 complaint(s) filed against business
  • Failure to respond to 35 complaint(s) filed against business
  • 50 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for SellandRecycle.com include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

309 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 42
Billing/Collection Issues 39
Delivery Issues 56
Guarantee/Warranty Issues 3
Problems with Product/Service 169
Total Closed Complaints 309

Additional Complaint Information

Based on BBB files this company has a pattern of complaints. Complaints processed by BBB state that consumers send in their used phones for payment, and are told via email that payment will be received in 3-5 business days. Consumers do not receive the payment within that time frame.
The company responded to the pattern of complaints by stating the following:
Customers are promised to be paid as stated on our terms and condition within 3 to 5 business days when the item received matches the condition they stated within our site. I will list below reasons why customers are now currently not being paid within the advertised period of time:
1) The physical condition of the item does not match. This happens very often, most people state their phone is flawless when it is not.
2) The phone is received password locked. We request the customer to provide us with their password. Some never respond.
3) If it's an iPhone, Apple has added an anti-theft new featured involved with iCloud that prevents the phone being activated by anyone until that phone is unlinked. We have recently seen an increase of this problem.
4) Bad ESN or Bad IMEIs, this is when a phone is part of an insurance claim, the customer did not pay their bill their current carrier, reported lost, and other issues that can cause a bad serial number on a phone. We cannot figure out the particular problem of what is causing the bad serial numbers so we ask customers to clear it.
5) As mentioned on our terms and conditions. The customer needs to check their emails to respond if they accept the monetary offer. Some customers never respond to these emails.
6) Customer forfeits their rights to accepting an offer and they get frustrated. They do agree to this within our terms and condition that if they don't reply within a week they are bound to the sale amount assessed.
7) The phone gets lost in the mail.
8) We do send the customer the payment via PayPal and they don't know how to claim it and unfortunately think they never got paid.
9) The USPS loses the checks in the mail. They also lose cell phones.

What are we doing to prevent this:
1) If a check is lost in the mail, we send them one with a tracking number to prevent this from happening again.
2) We have a customer service phone line and answer emails as well.
3) We are developing chase emails to remind customers to respond to their device assessment. This will launched in January 2014.
4) We are hiring to improve our turnaround time of processing phones.
We are always working on ways to improve customer service, and customer retention.

A review of this company's complaints shows that the above issue still persist. Complaints processed by BBB state that consumers send in their used phones for payment, and are told via email that payment will be received in 3-5 business days. Consumers do not receive the payment within that time frame.

Customer Reviews Summary Read customer reviews

1 Customer Review on SellandRecycle.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 28, 2011 Business started: 01/01/2008 Business started locally: 01/01/2008 Business incorporated 06/12/2009 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Giovanni Gastelum, CEO
Contact Information
Principal: Mr. Giovanni Gastelum, CEO
Number of Employees

10

Business Category

Mobile Telephone Equipment & Supplies

Service Area
This business service area covers the U.S.
Alternate Business Names
Cellular Wings Inc. Cellular Wings Inc/SellandRecycle.com

Customer Review Rating plus BBB Rating Summary

SellandRecycle.com has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    San Francisco, CA 94134

  • THIS LOCATION IS NOT BBB ACCREDITED

    2509 Windward Way

    Chula Vista, CA 91914

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried to sell my phone to sellandrecycle. they said i couldn't. They didn't send my phone back. I tried to sell my phone to sellandrecyle , but they said they couldn't buy it. I said okay and tred to contact them so I could get my phone back. No one picked up the phone and no one replies to my messages or emails. I had to leave for basic training soon and i never heard a word from them since. I tried contacting them to get my samsung galaxy note 2 back, but they wouldn't respond.

Desired Settlement: hopefully I can get that phone back or a new one or something.

9/18/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sent a cell phone in around beginning of Oct 2014. Received email saying it was worth $60. Never received payment, or replies to emails. Galaxy S4 SCH-i545 assessed ****@sellandrecycle.com 10/7/14 Hi *******, Great news! Your Galaxy S4 SCH-i545 Verizon Wireless assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $60.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team 10/21/14 ******* ***** <**********@gmail.com> I did not receive word of money released, do you send a check or pay by PayPal? sellandrecycle.com <****@sellandrecycle.com> 10/21/14 to me Hello *******, Thank you for choosing SellandRecycle.com. We will send out your payment via Paypal within the next 2-3 business days. We will email you as soon as your funds are available. Thank you, SellandRecycle.com ******* ***** <**********@gmail.com> 10/26/14 to sellandrecycle. I still have not received any payment. sellandrecycle.com <****@sellandrecycle.com> 10/27/14 to me Hello *******, Thank you for contacting us. We apologized for the inconvenience and delay in your payment. We will process your payment via Paypal.com within the next 24 hours. Thank you, sellandrecycle.com ******* ***** <**********@gmail.com> 11/12/14 to com I still have not received my payment. sellandrecycle.com <****@sellandrecycle.com> 11/12/14 to me Hello *******, We apologized for this inconvenience. We been cutting staff and changing associates. We are just catching up with payments. We will make your payment via PayPal shortly. Again we truly apologized for the delay. Thank you, SellandRecycle.com ******* ***** Still no payment. 11/17/14 sellandrecycle.com <****@sellandrecycle.com> 11/17/14 to me Hello *****, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com I replied back with who is ***** on 11/17/2014 and have been emailing company atleast once a month and still no replies.

Desired Settlement: Either paypal my $60 or return my phone.

9/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I mailed this company my old iPhone for them to recycle and they owe me a predetermined amount of money. They failed to deliver on this promise. I originally found this website online in early December 2014. I purchased a new iPhone last Fall and wanted to recycle my old iPhone. I filled out the online form on this company's website with the details of my old iPhone. Based upon this information, the website determined the amount of money that I could collect in exchange for the old iPhone 4 (16 GB). About a week later, I received the prepaid packaging from this company. I enclosed my old iPhone and mailed it back to them. After that, I never received any communication from the company regarding the status of my iPhone. I followed up with them via their contact number posted on the website numerous times but each time my message was not returned. Often, this was after waiting almost 1 hour multiple times to speak with a live customer representative on the phone.

Desired Settlement: I would like the amount of money that the company promised to pay to me. It was approximately $50 and supposed to be mailed to me in the form of a check. I do not have the exact total because I had grown very frustrated at this company's total disregard for customer service and dropped the matter for the time being. It was only recently that a friend heard my story and suggested that I use the BBB website to file a compliant.

8/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: sent my broken Ipad Mini 16Gb to Sellandrecycle.com and was told that they would pay me $42.35 for it, I sent my Ipad to them, haven't gotten paid print a copy of your pre-paid USPS label heKeep in mind that this offer expires on: Mar 26, 2015Best Regards,The SellandRecycle Team iPad Mini 16GB WiFi + 4G LTE Verizon Wireless. The offer of $42.35

Desired Settlement: print a copy of your pre-paid USPS label heKeep in mind that this offer expires on: Mar 26, 2015Best Regards,The SellandRecycle Team iPad Mini 16GB WiFi + 4G LTE Verizon Wireless. The offer of $42.35

6/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a Phone 3/25/2015 $349.95, and NEVER RECEIVED it. I Called. and emailed this company almost every two days after the date of purchase and also filed a claim with my bank as well. Whom stated i should wait up to 35-40days to allow them to follow up with the company. I honestly think that's ridiculously too long of a wait. So here's my 2nd claim of reporting. I hope this truly gets solved and I'm refunded. The Company information is ***************************************************************************************** XXXXXPhone:(XXX) XXX-XXXX, XXX-XXX-XXXXProduct_Or_Service: LG //Account_Number: XXX-XXX-XXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (Requires Explaination)$349.95

5/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I mailed my galaxy 3 phone to Sell&Recycle and it was originally agreed upon that I would be paid $60.00. The phone was received and I was never paid. Samsung Galaxy S III (S3) 32GB SPH-L710 Sprint $20.00Offer Expires:Feb 12, 2015 (Postmark Date)Status Offer Created Jan 12, 2015 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : Jan 20, 2015 Item Has Been ReceivedItem Assessment Pending Please allow 3-5 business days for the assessment of your item to be completed. You will receive an email once its done. *I have not received any response to be able to be paid the $20.00.

Desired Settlement: I am seeking $20-$60 for my phone. I mainly want to bring this company's practices to surface so people aren't taken advantage of in the future.

5/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order never received and refund never processed. Purchase Date: 03/24/15 Order #XXXXXXXXX Item # B00AQBDBIQX Description: Samsung Galaxy S III S3 16GB SCH-i535 Verizon, Clean ESN, White -(NEW) USPS Tracking # XXXXXXXXXXXXXXXXXXXXXX Payment Amount: $174.99 After never receiving the package, I began to worry that I was scammed. I researched cellularwings.com and saw MANY complaints about product never being received, not as described, or payment for a phone sold to them. I attempted multiple phone calls (XXX-XXX-XXXX) only to have a vague voicemail box answer with no business name stated. I even called the phone number that was in my order confirmation email (XXX-XXX-XXXX ). Yet this number has been disconnected. I finally emailed them at *******@cellularwings.com. I didn't hear back from them for 3 days. We corresponded and they agreed to refund me the money. However, I have not heard from them since. It has now been 7 days since they have responded to me and will not reply to any of my emails. Here is our correspondence: ****** ***** <*****************@gmail.com> Mar 27 (11 days ago) to *******@cellularwings.com http://www.bbb.org/greater-san-francisco/business-reviews/mobile-telephone-equipment-and-supplies/sellandrecyclecom-in-san-francisco-ca-XXXXXX/complaints Please, let's avoid all of this junk and just issue me my refund. Obviously, people have had issues in the past. I will take it to the next level if I must, but I hope you will avoid that for both of us. Thank you in advance. Order #XXXXXXXXX Cellular Wings <*******@cellularwings.com> Mar 30 (8 days ago) to me Hello ******, Your item was shipped out on 3/25/2015. We dropped off your item at our local USPS bulk department. In the bulk department we drop off the items in a bin. Which explains why there is no initial scan present. We will open a USPS case immediately. The USPS requires 1-2 business days to get back to us. If the item is not located or arrives by then to your location, we will ship a replacement via Priority Mail. Please note that the USPS is a third party company and we do not have full control over the shipment. We will work on solving this issue as soon as possible. We assure you any way you will get your phone from us. Regards, ******** Customer Service ****** ***** <*****************@gmail.com> Mar 30 (8 days ago) to *******@cellularwings.com I've already read other complaints against you. This is the same thing you tell all your customers. I don't want a "replacement". I want my money back. I'm not stupid. I know someone who works for USPS. There are several points in the delivery process where a package gets scanned. Not just at the "pickup bin". GIVE ME A REFUND. Cellular Wings <*******@cellularwings.com> Mar 31 (7 days ago) to me Hello ******, If we cannot locate the item by 4/1 we will go ahead and refund your account. If you are to receive the item please let us know. Regards, ******** Customer Service ****** ***** <*****************@gmail.com> Mar 31 (7 days ago) to *******@cellularwings.com Thank you ****** ***** <*****************@gmail.com> Apr 1 (6 days ago) to *******@cellularwings.com The phone was not delivered in today's mail. Please go ahead with the refund ****** ***** <*****************@gmail.com> Apr 2 (5 days ago) to *******@cellularwings.com Why has my money not yet been refunded? ****** ***** <*****************@gmail.com> Apr 3 (4 days ago) to *******@cellularwings.com If I do not see that my refund has begun processing today, I will be taking action. ****** ***** <*****************@gmail.com> Apr 4 (3 days ago) to *******@cellularwings.com Due to your noncompliance, I will be contacting the Better Business Bureau first thing Monday morning.

Desired Settlement: I am requesting the amount of $174.99. I should request double because this business is not affected by a simple refund. They have been collecting interest off my money in their bank as well as countless other people's.

4/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I shipped my used cell phone to them and they never paid the assessment amount that was owed to me. I sent in my used cell phone using the package and shipping label that was supplied by SellandRecycle.com. Then I received the followinf email and I still have not received my money. Hi ****, Great news! We have received the following item: Samsung Galaxy S III (S3) 16GB SGH-T999 (T-Mobile) So What's Next? Your item will be assessed by a technician to verify it matches the original offer. This process usually takes 2 to 5 business days. Once this process is complete we will send you an email to ***********@att.net with your assessment. Once you receive your assessment, you will have the choice to accept or decline the offer. Once you accept the offer we will release payment for the assessed amount. Thanks, The SellandRecycle Team

Desired Settlement: I am seeking to get the assessment amount of $72.00 which was promised to me.

4/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was quoted $60 for a Samsung S3 cell phone. They have received it and says I will receive $40 for it. Their packaging did not arrive and when I questioned they finally sent it. Where is my $60 check.!! The site seemed legitimate - No more business on line! Scammed again!

Desired Settlement: DesiredSettlementID: Other (requires explanation) Just pay me my $60!! I did my part!!

4/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent my phone to sell and recycle and never received the money originally quoted to me or the phone back. I sent my Samsung Galaxy S4 to SellandRecycle back in December of 2014 and was quoted a price for the phone at $120.00 when I sent the phone. This amount was to be paid to my paypal account which is ******@verizon.net. The telephone was sent with the battery and also charger all of which were in mint condition. It took several weeks for them to then review the phone and they stated that there was a crack in the screen (which there NEVER was) and they would only give me $50.00 now. I declined this offer and they were to send the phone back to me which they did not. Since that time I have not received the phone and I have made multiple attempts to contact them both via e-mail and phone none of which they responded to. At this time I am requesting either my phone back along with the charger and the battery or the $120.00 that was originally quoted to me.

Desired Settlement: I would like the $120.00 that was originally quoted to me or I would like the telephone back.

4/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: 2 cell phones sent, receipt confirmed by company stating, 2 to 5 days to process, no further responses despite emails and calls, NO PAYMENT SENT. SellandRecycle.com on Jan. 9, 2015 quoted me prices, confirmed by email, for: (i) a Samsung Galaxy S III 16GB SGH-i747 (AT&T) - Condition: Cracked (not working) of $18.98, and (ii) Samsung Galaxy S4 SGH-i337 (AT&T) - Condition: Cracked (not working) of $37.95; these offers were good until Feb. 9, 2015. I waited for the shipping kits which they promised to send, which I received in about a week and proceeded to package up my 2 phones and send back to them in the mailers provided. Ironically, I received emails from the company on Jan 17, 2015 stating that the mailers were being sent out that day, but I had already received them and sent in the devices. I finally received confirmation (via email) that they had received the phones on Jan 27, 2015 for the S4 and Jan. 28, 2015 for the SIII. Both those emails stated that processing usually takes 2 to 5 business days n.b. the phones were both received well in advance of the expiration of the offer date of Feb 9, 2015. After not having received any further emails from the company for 10 days, I sent emails to the company and tried reaching their phone customer service to no avail. I have sent additional emails with no response and continue to be unsuccessful reaching anyone on their customer service phone line. After some internet research, it appears I am not the only victim to this company's unprofessional, if not fraudulent, practices.

Desired Settlement: Payment of what was promised for my devices in the amount of $56.93.

3/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have been dealing with this company since November of 2014. They have 4 of my old cell phones and I was promised a payment of $401. They have not responded to any of my over 75 phone calls and emails and now their phone number is disconnected.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my promised $401 or my 4 phones back.

3/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was promised $40.00 for my Samsung Galaxy S III phone. I sent them my phone back in October 2014 and have repeatedly tried to contact them. I sent off my phone in an envelope they sent me. It was a Samsung Galaxy S III phone in good condition. I was promised $40.00 to be mailed to me after they received the phone. This was back in October 2014. I have called XXX-XXX-XXXX for months and left a message indicating that they have my phone and I have not received the money ($40.00) that was promised to me in writing!!! I still have the flyer and paperwork that I received from them. I am very disappointed in this company and the whole scam. I was just trying to recycle something instead of throwing it out.

Desired Settlement: I want the $40.00 that was promised to me in writing from them. I also think they should pay me $100.00 for all the worry and time it has taken me to call them, trying to get ahold of them. I did inform them on many of the messages I left that I was going to contact the BBB, fyi. On their pamphlet that was mailed to me they have on the front the BBB accredited logo, stating that they have the blessing of the BBB! So not fair.

3/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Sellandrecycle.com has failed to deposit promised funds into my PayPal account for my used iPads and **** answer phone or return e-mail inquiries. I initiated contact with sellandrecycle.com in October, 2014 using their website and received an estimate of $73.50 in exchange for two used iPads (iPad 2 32GB + 3G and iPad 1 32GB +3G). On October 31, 2014 I received packing materials for the iPads and shipped them on November 4, 2014 to sellandrecycle.com. On 12/18/2014, I received two e-mails (one for each iPad) confirming receipt, the condition of the iPads being consistent with what was reported, and to allow up to two business days for my payment to be deposited in my PayPal account. One payment was to be for $35.00 and the other for $38.50. After not receiving payment, I contacted them via e-mail on 12/23/14 to inquire and received an e-mail in return that day stating "Thank you for choosing SellandRecycle.com. We **** send out your payment via Paypal within the next 2-3 business days. We **** email you as soon as your funds are available." After again not receiving payment, I contacted them via e-mail on 1/1/2015 and received a response on 1/2/2015 stating "Thank you for contacting us. We apologized for the inconvenience and delay in your payment. We **** process your payment via PayPal.com within the next 24 hours." After continuing not to receive payment, I then contacted them via e-mail on 1/6/15 further inquiring about non-payment and received this response from them on that day, "We apologized for this inconvenience. We been cutting staff and changing associates. We are just catching up with payments. We **** make your payment via PayPal shortly. Again we truly apologized for the delay." After continuing not to receive payment, I contacted them on 1/13/15 and 1/24/15 via e-mail inquiring about payment or the return of my iPads if they were not intending to pay. Neither e-mail has been answered as of 2/1/15 and no money has been deposited. At this point they have essentially broken their promises and contract and do not seem to be willing to pay nor return my iPads, essentially stealing them. Contacting them via phone has been unsuccessful as it just goes into a perpetual hold and then says they are too busy, call back. The account this complaint is under with them is my e-mail address of *******@hotmail.com.

Desired Settlement: Either immediate deposit of $73.50 into my PayPal account or return of the two used iPads.

Business Response: Final Consumer Response /* (2000, 15, 2015/03/27) */ This complaint was resolved by the company. They sent the money owed after filing the initial complaint

3/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Advertised amount not honored and phone not returned when promised to be returned through email. This company promises you a small fee in return for your broken phone. My phone was washed in the wash machine. The phone did turn on, the wifi worked, but the LTE did not work. To get an offer of payment they ask for three pieces of information. Is it fully functional? Device is 100% functional and can be activated. - I answered no. Is it in flawless condition? The device has 0 imperfections, looks in brand new condition. - I answered yes. Broken or Damaged? Doesn't power on, has cracks or serious damage on housing or screen. - I answered YES Based on their criteria, I was offered $78.65 for my phone. When they received it they said there was a significant discrepency between my stated condition of the phone and what they recieved as the motherboard was damaged. . . WHAT!!!!! My phone was exactly as described by their own categories. Now they want $6.99 to send me back my broken phone. . . Then I emailed them and explained I would leave a bad BBB review if they did not return my phone. They emailed back stating they would return my phone by the end of the week with no charge. Well, that did not happen. It is such a shame that you really cannot find any good honest companies online to deal with anymore. Please please please always review BBB profiles before ever doing business with anyone online.

Desired Settlement: I want to be paid the $78.65 that is in their email stating I would be paid. If that is not possible then at the very least I want my phone returned to me.

3/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent my 2 cell phones in for recycle, they were to pay me for them. I have heard nothing since they had received my phones. Through their website www.sellandrecycle.com I submitted to recycle 2 perfect condition cell phones. I was told the iPhone 5 was worth $108 and the Samsung 3 was worth $60. sellandrecycle.com sent me the mailing envelope and I mailed them out. On February 2, 2015 I received 2 emails stating they have received each of the phones and they would be in contact within 3-5 business days. Through their website I sent a request to find out the status of my money on February 13, 11 days after they received my phones. I did receive a confirmation email back stating they received my request and someone will look into it and contact me back. I sent in another request on 2/22, this time I did not receive any acknowledgement of my request. I also sent an email through their webite on 2/22. I have yet to hear anything from anyone. I have tried calling today (2/24) to their XXXX-XXX-XXXX phone number and no one answered after being on hold for 10 minutes - it said they were busy and to leave a message. I have left a message.

Desired Settlement: I would like what was initially quoted to me over their website, which was $108 for the iPhone and $60 for the Samsung. Both of these phones were housed in cases with screen protectors, there was no scratch, dent or any signs of use.

3/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In December 2014 I sent my old cell phone to this company because I was given a retail value quote of $18.00 if I sent them my old phone. In December 2014 I sent my old cell phone to this company because I was given a retail value quote of $18.00 if I sent them my old phone. They mailed a quote to me of $18.00 if I sent them my phone using the instructions and packaging they mail to my house after my initial inquiry via their website. I followed the instructions, send them my phone, and received an email on January 2, 2015 from this company stating they received my phone, my phone would be assessed my a technician to verify that it matches the original offer, that this process would take 2-5 days and that they'd respond to my email address with the assessment. It is now February 19, 2015 and I've received nothing. I've contacted them several times via email, phone, and their contact us page on their website to no avail. I have not received a check for my phone nor have I received my phone back.

Desired Settlement: I would like my phone mailed back to me or the money/check that was promised.

3/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: December 17th, sellandrecycle offered me $18.98 for used Galaxy SIII. December 24th they e-mailed to say check was in the mail. No check to date. Selladnrecycle.com offered me $18.98 on Dec 17th. On Dec 24th they e-mailed to say the check was in the mail. After waiting until after New Years, I e-mailed them, and they said again the check was in the mail (a new check). Still no check. I have e-mailed them a few more times, and tried to call during "business hours" but to no avail. They do not answer the phone during "business hours"--you are placed on hold for 20 minutes and then asked to leave a message, but then the phone disconnects. The will not respond to my e-mail, so I am stuck with no phone,no money and no recourse. It may not be much to most, but to me, it's a week's worth of lunches. I don't like people who lie.

Desired Settlement: A cashiers check in the amount of $18.98 made payable to ****** ********.

Business Response: Final Consumer Response /* (2000, 15, 2015/03/23) */ I received a check on 2-19-2015, after heated discussion with the owner (******** ********), who claimed he was a "new" customer service representative. The check did not clear my bank account until yesterday (X-XX-XXXX). I had planned to contact the BBB after the check cleared the bank. So it has been resolved. Thank you for your assistance.

3/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I sent them my phone in September and they emailed me a receipt. I never got the $60. as promised. In mid Sept. I mailed my used cell phone to Sell and Recycle for a promised $60.00. In a week or so I received notice that it was received and to expect payment. It never came. I emailed them in October ad they replied that they'd check on it and said I would receive a check from Wells Fargo. I did not receive it. Again I emailed them. This time they said they'd pay by Paypal within 24 hours. They did not. This has gone on for many months. Starting in December, they have ignored my emails and phone calls. I have voiced my displeasure with their practices, but I have never made threats, or used profanity. I emailed them and told them I would contact all of their advertisers and BBB. Still no answer from them. All I want is my $60.00 that they admittedly owe me.

Desired Settlement: All I want is the $60.00 that they have promised to pay me since September. They took my phone and acknowledged receipt of it and promised to pay for it. They have not.

Business Response: Initial Business Response /* (1000, 5, 2015/01/10) */ We will issue your payment via PayPal within 1 business days. Thank you Initial Consumer Rebuttal /* (3000, 7, 2015/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 1/10/15 they said they would issue payment within one business day. Today is 1/14/15 and still no payment. This is exactly how they have responded sinceSeptember. I do not understand these people! All I want is my due payment of $60.00, which they owe me.

3/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have never received payment for a cell phone I mailed them in July 2014. On July 16, 2014 I had my cell phone appraised from Sellandrecycle.com, they shipped me an envelope on July 17. I mailed my cell phone to them on July 20. They emailed me on August 20 saying they had received my cell phone. It took them 1 month to do this, when the cell phone should have been in their possession within 1 week. On Aug. 21 they emailed me stating that the cell phone was in the condition I stated and they would be sending me a check for $40 within 2 business days. I never received that check. I have contacted them multiple times by email and left voice messages with no response from the business. I am furious that this has taken almost half a year to resolve!!! This is ridiculous! I am demanding payment from sellandrecycle.com.

Desired Settlement: I am seeking a settlement of $100.

Business Response: Initial Business Response /* (1000, 8, 2014/12/22) */ Thank you for contacting us. We dropped off your item at the USPS facility on (11/4/14). The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 to 2 business to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send you a another check within 1 to 2 business days. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 11, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never received payment from them, they are trying to stall with this bogus USPS information, I guarantee a check was never dropped off at all. Final Business Response /* (4000, 13, 2015/01/02) */ The USPS determined your check to be lost. We will issue another check within 2 business days. If this is correct please let us know so we can send you another check: ******************************************* XXXXX Final Consumer Response /* (3000, 20, 2015/01/14) */ I want this case to be re-opened. I still have not received payment from this company. I am demanding resolution from this company! I want a check in hand now! I want verification that a check is being sent out certified mail.

3/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sold old IPhone to company 9/9/14. Assessed by company 10/22/14. Expected payment in 2 business days. No payment received yet as of today 12/10/14. From Sellandrecycle Website: Status: Offer Created Sep 9, 2014 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : Sep 21, 2014 Item Has Been Received Item Assessed Oct 22, 2014 ( Waiting for offer to be accepted or declined) Email from Sellandrecycle 10/22/14: Hi *****, Great news! Your iPhone 4 8GB AT&T assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $21.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team I have sent numerous emails, left messages on their community boards and tried to call the customer service number to no avail. No response to any emails or posts; and no matter what prompt I push on their phone number, it rings endlessly or eventually goes to a voicemail box and no one ever calls back. I've tried to call all different times of day as well. Customer Service Business Hours M-F 8:30am to 5:00 pm PST Phone: (XXX) XXX-XXXX ***************@sellandrecycle.com Thank you for your attention.

Desired Settlement: I would like to either receive the $21.00 offer for my old IPhone or I would like the company to return my old IPhone to me. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2014/12/11) */ We will process your payment within 2 business days. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 13, 2015/01/15) */ Also, it would appear that the company's standard automated response is "We will process your payment in 2 business days". I received the same response each time I attempted to contact the company.

3/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company has my cell phone and wont send payment. Called numerous times and left messages also sent emails. Never responds. Almost a month later. I used SellandRecycle services to exchange my Samsung Galaxy S4. They advertised a price of $60 because my phone screen was cracked and was in full working order with no water damage. They sent me a package and I used their packaging to send them my phone. They sent me an email on 9/14/14 stating they have received my phone and it will take 3-5 business days to send me $60. I've been calling numerous times and send emails and have not received a response at all. It's almost been a month and I feel like I'm being scammed. There is an automated voice when you call and each time it keeps you on hold for about 5mins then says no one can answer the phone and to leave a message. I've left messages and used their website to send them emails directly.

Desired Settlement: I would like the $60 I was offered for the phone and a response as to why I'm being scammed.

Business Response: Initial Business Response /* (1000, 5, 2014/10/08) */ We will process your payment via PayPal within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been 5 business days already and still no payment has been made. This has to be a scam. I've seen numerous complaints online about this company. If I do not receive payment soon I will file a police report and take further action involving a lawyer. Final Business Response /* (4000, 18, 2014/10/29) */ Thank you for contacting us. We apologized for the inconvenience and delay in your payment. We will process your payment via Paypal.com within the next 24 hours. Final Consumer Response /* (4200, 22, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please BBB SellandRecycle is giving you the run around. They keep saying they will pay me it's been over a month and no payment. They just keep on responding that they will pay but never do. I'm so frustrated I don't know where else to go to get this resovled. Please help.

3/16/2015 Delivery Issues | Read Complaint Details
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Complaint: I found sell and recycle online and had 2 phones that I sent to them to get money for. The first phone is a Galaxy S4 and on 12/30/14 they sent an email saying payment will be processed within next 2 business days. I have not received the check for $110.00, and when I emailed for an update they did not reply. Nobody is answering the phone they provided. The second phone was a Galaxy S2 and they offered $30 on initial offer. They emailed me they received it on 1/5/15. I still have not been contacted on this regarding payment. I am frustrated and need assistance. Product_Or_Service: Sell cell phone

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the company to pay for the phones that I had sent them, as agreed to in the emails.

3/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Payment for my Samsung Galaxy Note 3 I sent my phone in to sell to this company in November. I accepted the $200 offer on Dec. 26th. It is now Feb. 2 and I have yet to receive my payment. I've called customer service several times and also emailed numerous times and have receive no response from either of these forms of contact.

Desired Settlement: I would like the $200 payment promised or simply return my device. Samsung galaxy note 3.

3/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Extremely slow to act on complaints or to acknowledge receipt of phone. Price too low and sent $$ for them to send my phone back...no action or respon I sent my phone to this place in late December. Took forever to acknowledge that they had indeed received it - this was only after many many e-mails, phone calls and complaints filed. Then was told that the offered price was much lower than originally stated and that I had so much time to either accept of send $6.99 for them to send my phone back. I did this and they have had ample time to respond and to send my phone back. I want my ORIGINAL phone back also, no other similar phones!! Still nothing after countless e-mails asking for a tracking number etc. This is a fraudulent company that also states being in good standing with the BBB - I believe that they have been demoted to a D- rating and I understand why if this is a typical scenario. I am furious, because by phone originally cost $400, is now selling for possibly $200 but I didn't have the time to advertise etc. so wanted to go this route. I am so angry at ever getting involved with this useless company and will pursue this offense to the maximum if not corrected. Horrible bunch of liars and cheats.

Desired Settlement: I want my original Samsung Note 2 (same serial numbers etc. ) and in the same excellent condition sent back to me per the agreement. I have sent them payment for such via paypal and of course have all correspondence and receipts.I woud like immediate response as well as a tracking number.

3/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sent in device. Have not received any response or update since delivery was confirmed. Tried multiple times to contact them with no respone. Shipped a Verizon Galaxy S3 to them at the first of the year. They offered $50 and free prepaid shipping. January 6, 2015 received email stating device had been recieved. As of today January 29, 2015 I have not recieved any further information about my trade. Original email stated wait 2-5 business days for processing it has been 17. I have tried to contact them twice with no response. If needed I can supply the emails. ADDITIONAL DETAILS: Case is being handled by another organization: FBI, FTC

Desired Settlement: I would like to recieved the amount that I was quoted for my device $50. And they remove or update their website to reflect their standing with the BBB.

3/10/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I HAVE NOT RECEIVED MY PAYMENT YET FOR MY DEVICE THAT THEY RECEIVED ON SEPTEMBER 20TH 2014. I SENT MY PHONE IN FOR ASSESSMENT ON SEPTEMBER 11TH 2014. THEY RECEIVED IT SEPTEMBER 20TH 2014. ON OCTOBER 20TH 2014 I WAS TOLD THEY FINISHED ASSESSMENT AND WOULD BE ISSUING MY PAYPAL ACCOUNT A $100 PAYMENT WITHIN 2-3 BUSINESS DAYS. I WAITED UNTEL NOVEMBER 19TH TO CONTACT THEM AND I WAS ASSURED THAT THE PAYMENT WOULD BE RECEIVED WITHIN 2-3 BUSINESS DAY. AFTER STILL NOT RECEIVING MY PAYMENT I CONTACTED THEM AGAIN ON THE 27TH OF NOVEMBER AND THEY TOLD ME I WOULD RECEIVE THE PAYMENT WITHIN 24 HOURS. I WAITED UNTIL DECEMBER 2ND OF 2014 TO CONTACT THEM AGAIN AND THEY APOLOGIZED FOR THE DELAY AND SAID THEY WERE SHORT STAFFED AND TRYING TO CATCH UP. I EMAILED THEM AGAIN ON THE 15TH OF DECEMBER TO EXPRESS MY FRUSTRATION WITH THE SITUATION. THEY RESPONDED AND SAID THAT THEY APPLIED THE PAYMENT AND WERE GOING TO CONTACT THEIR MERCHANT TO FIND OUT WHY I DIDNT RECEIVE IT. IT IS NOW DECEMBER X XXXX AND I HAVE YET TO HEAR FROM THEM AND STILL HAVE NOT RECEIVED MY PAYMENT.

Desired Settlement: I WOULD LIKE MY PAYMENT OF $100 DOLLARS, WITHIN 7 DAYS OF BBB CONTACT WITH THE SELLANDRECYCLE.

Business Response: Initial Business Response /* (1000, 15, 2015/03/09) */ The customer has been paid the amount of $100 via PayPal how do I reply to this case. It seems your cases go to spam box somehow. Regards, ******** Initial Consumer Rebuttal /* (2000, 17, 2015/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) After a final email threatening to pursue legal action for theft of property I received a response and my payment 3 days later

3/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sold a cell phone to them. they valued it at $60. I was never paid the $60. I found sellandrecycle.com on the internet. I had 2 cell phones I wanted to sell. I filled out some info on their site with regard to the phones. They were both Samsung Galaxy S III. I got a package in the mail with a return package and label to ship my phones. This occurred in mid January. I sent the package to them. About 2 weeks go by and I get an email saying my phones were received and it would be another several days for them to be valued. In the beginning of February I received an email stating one phone was worth 0 due to a cracked screen and water damage. Fine. A few days later I get an email stating my other phone is worth $60. Great! I had indiacted to them my PayPal account for payment. It is now Feb 25 with no money. This ridiculous. This company shouldn't be allowed to do business.

Desired Settlement: I want the 60 dollars to be placed in my PayPal account immediately. It is *******@gmail.com.

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I submitted my cell phone to them in July 2014 and never received the promised payment for that cell phone. I sent in my used cell phone to them in July 2014, the next month they sent me an email stating they had received my phone and would be mailing me a check for $40. I never received that check. I have tried to email and call them multiple times with no response at all.

Desired Settlement: I am seeking a settlement of $200 for all of this time wasted and frustration in addition to the cell phone they have.

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I sent my phone in 2 months ago and they have not paid me. I have sent 7 emails, 2 voicemails, and placed 10 phone calls, no response. I sent my phone in 2 months ago and they have not paid me. I have sent 7 emails, 2 voicemails, and placed 10 phone calls, no response. My phone was sent in on December 9th. I have received no payment, no response from any customer service line. They do not respond in any way and do not answer. I do not believe the company exists anymore and they have stolen my property.

Desired Settlement: I am seeking the return of my property. Or I am seeking the payment due to me.

2/25/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have not received my check for my old phones i sent to them over 2 months ago and have numerous emails stating they will get the money out to me I sent my old phones in in the middle of November and still had not received my check or money into my paypal account I have numerous emails stating they will get it to me in 2-3 days but still nothing and calling them is a joke cause no one ever answers TERRIBLE COMPANY

Desired Settlement: I just want my $79.99 they offered me

2/25/2015 Delivery Issues | Read Complaint Details
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Complaint: This company has nor responded to my many e-mails, phone calls etc. regarding their offer to buy my phone. It was sent 2 weeks ago. pay or sendback! I mailed my Samsung note 2 phone to them 2 weeks ago after being offered $90...it was in excellent shape and if they will not honor their offer I would just like my phone back to sell myself.

Desired Settlement: Either a payment of $90 or send my phone back, and I want my exact phone, not an inferior or damaged model.

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Estimated arrival time was ~2 weeks after order, I got it ~2 months after, and broken. No refund was given despite promise. My account of what happened: 9/10/2014: Ordered the Galaxy S4 from cellularwings.com. Note the 30-day return policy near the bottom of their site. I got an invoice by email , and on September 12, a non-functional USPS tracking number. 9/17/2014: I got a strangely formatted email about an ''error at USPS'', saying that ''we will send you a replacement in 1 to 2 business days''. 9/22/2014: I sent an email asking why I still hadn't gotten the phone, and got an email response the same day with an exact copy-paste of the previous email, once again saying that ''we will send you a replacement in 1 to 2 business days''. It seems that they use this ''error'' message quite a bit. By now, I was very skeptical, so I looked up anything I could about their website. There are quite a few on ripoffreport.com: http://www.ripoffreport.com/reports/specific_search/cellular%20wings The reports say that what they do is exactly what happened to me: they send you emails about USPS losing your package, and after a while you may receive a defective phone, which they will not refund you for. Further searches, on the cellularwings facebook page, have even more reports of exactly the same thing happening. And after hours of searching, I did not find even ONE report outside of the cellularwings.com website saying that they had gotten a working phone. 9/23/14 I got another email saying that USPS wasn't able to find my item and that ''we will mail you a replacement tomorrow''. 9/25/14 I got another non-working USPS tracking number from CellularWings. 9/29/14 I got a working USPS tracking number, XXXXXXXXXXXXXXXXXXXXXX. 10/4/14 Well, what do you know - I got a package with a non-working Galaxy S5. I had bought the phone new, but it came with no case, no manual, nothing. It wasn't even in a box, just an envelope with bubble wrap inside, and just the phone and a charger. The phone would get hot when plugged in, but would not turn on. The phone battery also had fingerprints on it, so it was obviously not new. I called discover soon after this to ask what to do, and was told to return the phone. I was very busy with schoolwork around that time, but as evidenced by my receipt I returned the phone within the 30-day refund policy. I also have an email chain with them saying that they would refund both the phone and the shipping cost, while neither were refunded.

Desired Settlement: Refund plus shipping, as promised.

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I would like to have my Samsung Galaxy S4 device back right away. No respond to emails and phone calls. The product which I want to sell is Samsung Galaxy S4 SGH-i337 AT&T device. The offer ($120.00) was created on Dec. 26,2014 and shipping Kit Mailed via USPS on Dec. 29,2014. I maild a device on 1/3/15. I received an email that an item has been received by SellandRecycle.com on 1/8/2015. Their offer was $50.00 which was lower than I expected so I didn't want to sell. I emailed them many times and try to call them to get my device back but NO RESPONSE since then. Please contact them and resolve this matter asap. Thank you for your cooperation.

Desired Settlement: I want to have my device back ASAP.

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Send my broken phone for cash. Have not received payment as yet. It was on December 15, 2014 Send my broken phone in for cash. They sent me an email stating that they have received my phone and will ascess and get back to me. They said 3 to 5 business days. I send on 12/15/14. Did not hear anything from them since. Have tried several phone calls and emails no answer or emails from them. I only want my phone back if there not going send me any payment.

Desired Settlement: I want them to send me back my broken phone that I sent to to them in the same condition because they will not sent me the payment for it.

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I requested a quote and sold 2 phones to sellandrecycle.com in June and they still have not paid me for them as they agreed to do and promised me. I requested a quote for two phone products to sellandrecycle.com, and followed procedures to sell my devices to them. They have not paid me for these devices and have effectively stolen them from me and are fraudulently using the US Postal service to steal devices. I visited sellandrecycle.com on 6/12/2014 to receive a quote to sell two android phone (Motorola Ultra and HTC DNA) I was no longer using. This site advertises that they're not "selling" your item, but "recycling" it, which I liked. I was satisfied with the quoted amounts of $98.40 and $104.40 for my products, for a total of $202.80. I sent in my devices using the shipping kit that was sent to me, and waited for my acceptance and PayPal payment, which is advertised on the site as taking about a week via the testimonials. I finally received an email on June 24th stating that my items were received, and it would take 2-5 business days to receive an "assessment" from a technician. I still had not received this "assessment" by July 15th, so I used the "contact us" form on the site. I received a response on July 22nd that my assessment was available for review on the site. I signed in it right away so I would finally receive payment.I was very upset by this, but since I had waited over one month to even receive the assessment, I ended up logging in the same day and "accepting" the assessment. The payment was to be sent right after accepting the assessment. I still had not received payment by August 12th, so I emailed the customer service email listed on the "contact us" page on the site. I received a response apologizing for the delay, and advising that the money would be deposited into my Paypal account by 5pm PST the same day. It was not deposited, so I emailed again on August 19th and asked where the payment was, and have yet to receive a response. On August 20th, I called the customer service number listed on the "contact us" page twice, and sat on hold for a long time before being transferred to voicemail. I left a message with my concern and the contact info. I still did not receive a response. I again emailed on August 22nd and August 26th and still haven't received a resolution. I finally called twice again today and was sent directly to voicemail. I left my contact info and have yet to receive a response. I continued to contact the company and our latest correspondence was on November 13th, where they advised that they would be checking with their payment merchant to see where the payment is. I contacted them again and have yet to receive a response. At this point it seems as though this company has stolen my items by not intending to pay me as we originally agreed, and they refuse to respond back to my questions about never receiving the payment. I need to be paid for the devices this company has had for 7 months IMMEDIATELY.

Desired Settlement: The payment we mutually agreed to needs to be made to my Paypal account of $202.80 to the address provided immediately.

2/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sellanrecycle.com offered to purchase my iPhone 5 for $95.00, providing me with a shipping envelope to send in the phone, but has not paid me. Sellandrecycle.com purchases used electronics. I visited their website in 11/2013 with the hopes of selling my used iPhone 5. I was offered $95.00 for my iPhone 5 along with its charging cord and wall plug, and I accepted this offer. Sellandrecycle.com sent me a pre-paid shipping envelope in which to send the iPhone 5 and accessories to their company, with the promise that once the phone and accessories were received, I would be sent a check for the agreed upon $95.00. I sent the phone at the very beginning of 12/2013 to sellandrecycle.com in the prepaid envelope. I received an e-mail from sellandrecycle.com on 12/3/2013 stating that the iPhone 5 and accessories were received by them, and a second e-mail on 12/11/2013 stating that the iPhone had been assessed to confirm it was in the condition that I had originally stated it was in, confirming that it was and that I would indeed receive the $95.00 promised by their company. This is where the problems began. I e-mailed sellandrecycle.com inquiring about my payment on 6/9/2014, asking to receive it as soon as possible. I received a response from them on 6/10/2014 stating that a check for the $95.00 owed to me would be mailed out within two business days. The check never came. I e-mailed sellandrecycle.com again inquiring about my payment on 7/11/2014, asking again to receive it as soon as possible. I did not receive a response to this e-mail. I e-mailed sellandrecycle.com again inquiring about my payment on 7/31/2014, asking again to receive it as soon as possible. I received an e-mail response on 8/11/2014, again stating that the $95.00 owed to me would be mailed within two business days. The check never arrived. I e-mailed sellandrecycle.com again inquiring about my payment on 8/26/2014, asking again to receive it as soon as possible. I did not receive a response. I e-mailed sellandrecycle.com again inquiring about my payment on 8/28/2014, asking again to receive it as soon as possible. I received an e-mail stating that the $95.00 check I was owed had already been mailed out, and the e-mail included a tracking number. When I attempted to track the tracking number via USPS (which is the carrier the e-mail from sellandrecycle.com stated was used), the tracking number proved to be a fake. I called USPS and verified with a representative there that this was not a true tracking number of theirs. I also reached out to the other carriers that use tracking numbers, UPS and Fedex, to see if this was one of their tracking numbers, and it was not. Not surprisingly, the check never came. I e-mailed sellandrecycle.com again on 8/29/2014 requesting additional information about the tracking number, carrier, and the payment owed to me in general, and did not receive a response. I e-mailed sellandrecycle.com again inquiring about my payment on 9/3/2014, asking again to receive it as soon as possible. I did not receive a response. I e-mailed sellandrecycle.com again inquiring about my payment on 12/21/2014, asking again to receive it as soon as possible. I did not receive a response. I was e-mailing sellandrecycle.com at their advertised e-mail addresses of ****@sellandrecycle.com and ***************@sellandrecycle.com. I placed an earlier complaint with the BBB on 8/28/2014. During this time, I also attempted to reach sellandrecycle.com via their advertised phone number of XXX-XXX-XXXX. The dates that I placed phone calls to sellandrecycle.com were 5/8/2014, 6/19/2014, 7/24/2014, 8/20/2014, 9/9/2014, and 11/7/2014. I was never able to reach an actual person, nor leave a message for anyone requesting a call back, during any of these attempts at phone contact. The only thing I am requesting is the $95.00 I am owed from sellandrecycle.com in payment for the iPhone 5 that they purchased from me in December 2013. I believe this has gone on far, far too long and that it is time I receive my payment.

Desired Settlement: I am requesting that sellandrecycle.com send the $95.00 I am owed from the sale of my iPhone 5 to them immediately, as soon as possible, and without delay.

2/17/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: They sent me an offer and mailing package for my phone, they have had since early January. No contact and will not make any contact. Says pending. They said would review within 3-5 business days has been over 30 days and they won't respond or do anything at all. They have my phones and won't return them. Will not answer anything.

Desired Settlement: I want my money or my exact phones back.

2/17/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Mailed my cell phone to them on a promise they would pay me $90.00 for it Offer created on Nov. X XXXX. They mailed me a shipping kit on Nov. XX XXXX. item was received according to website tracking. Item Assessed On Jan. 20 2015(they promised 4-5 business days after receiving phone). After emailing it changed status on website to " Waiting for offer to be accepted or declined" which I was never notified. I tried calling several times ,but I keep getting they are closed( a recording) even during their business hours.

Desired Settlement: I would like to be paid the money ( $90.00 ) they promised me. they promised a Paypal payment to ***@********.net

2/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I sold my Samsung Galaxy SIII to sellandrecycle on December 4, 2014. I accepted an offer of $50 for the phone and never received the money in PayPal. I sold my Samsung Galaxy SIII to sellandrecycle on December 4, 2014. I accepted an offer of $50 for the phone on 12/4/2014 and never received the money in my PayPal account. I have made many attempts to email sellandrecycle to find out when the deposit of $50 to my PayPal account will happen. I have called 5 times and no one ever answers the phone. I have left numerous messages.

Desired Settlement: SellandRecycle should either deposit $50 into my ********@yahoo.com account or send me back the phone that I sent them.

2/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Company changed the offer to buy my ipad mini once they received. I paid 6.99 to have my ipad returned and have not received it or any confirmation. On Dec 12 I made an agreement with company to sell my ipad. They sent me a postage paid box for shipping and numerous emails to confirm my offer. They rcvd on 1/4 and changed the offer to $0 and said they would recycle for free or i could pay 6.99 to have them ship my ipad back. I do believe their claim to be invalid - i marked the box on the quote saying the screen was damaged and i completely reset the ipad before sending in so there is no way the icloud would have still been on. With reluctance, I paid the 6.99 on 1/6 thru paypal and asked for confirmation and tracking number. This company will not respond to any emails - (yet they sent me many emails re my offer and that they were waiting for the device Dec 15, 22,29 and 30th). My husband and I have tried calling the customer service numerous times, have left numerous messages (on 1/13 and 1/14), have emailed them a few times since the paypal payment and we get zero response. They fell thru on their deal and I reluctantly did what they asked because I did not want them to keep my ipad and nothing is happening. Clearly this is a scam and I think something needs to be done.

Desired Settlement: I am requesting the return of my ipad mini OR the dollar amount they originally offered (42.35) plus the 6.99 shipping fee i paid for a total of 49.34

2/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have mailed my Iphone 5 to them for cash, they offered me $175 for my phone and never sent me the money. I have emailed and called them over 10 time I have mailed my Iphone 5 to them for cash, they offered me $175 for my phone and never sent me the money. I have emailed and called them over 10 times, I never get a live person on the phone, they don't return any phone calls and I have gone into their internal customer service email system and they have never responed to anything.This is what is in their internal system about my phone.... Active Sold Items Your Active Orders Product Offer image description Apple iPhone 5 64GB Verizon Wireless $175.00 Offer Expires: Dec 15, 2014 (Postmark Date) Status Offer Created Nov 15, 2014 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : Nov 21, 2014 Item Has Been Received Item Assessment Pending Please allow 3-5 business days for the assessment of your item to be completed. You will receive an email once its done. Subtotal: $175.00 Shipping: FREE $175.00 Estimated Payment:

Desired Settlement: I would like my phone back or them to pay me the $175 that they offered me for the phone.

2/13/2015 Delivery Issues | Read Complaint Details
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Complaint: Sell and recycle offered me $50.00 for my used cell phone. I sent the cell phone into them and was never paid I went online to find a buyer for my used cell phone. Sell and recycle offered me the best price and sent me an envelope to send my phone to them in. I sent my phone to them and waited to have them confirm the price I was offered. After not hearing back with in a few days I contacted them and they made a counter offer for my phone of $50.00. I accepted the offer online (the whole transaction was online) and was told I would be mailed a check within 3 to 5 business days that was on January X XXXX. I have followed up with emails and calls to their customer service line and was never able to reach anyone. I have not received payment ofr the phone ADDITIONAL DETAILS: Case is being handled by another organization: Small claims court

Desired Settlement: All I want is what I agreed to, the $50.00 for my used cell phone.

2/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Gave 2 phones to trade-in and still have not received the payment. It has been over 4 weeks now. No emails returned I sold 2 phones to trade-in for cash per website. I accepted the terms of $35 for my phone even though I feel my phone was in excellent conditions and was warrented the $60. This was December 23 and I have sent several emails and called customer service in order to get my payment via paypal. I have read similar complaints about people not receiving their payments and had I known I would not have trusted this person. I do not have a lot of money and any money helps me out tremendously.

Desired Settlement: I want my $35 that I requested and should be even more with all the time I have spent dealing with this matter. To have this company continue their practice is morally wrong and there should be consequences. I hope with these emails that less people will be scammed out of their money.

Business Response: Final Consumer Response /* (2000, 10, 2015/02/11) */ We have solved this matter.

2/13/2015 Billing/Collection Issues
2/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: They promised money for my phone and have never paid and will not return phone. After assessing my Samsung Galaxy3 Phone online with sellandrecycle.com, I was told I would receive $40 for it. After receiving a paid envelope from the company I sent the phone to them on 9/25/2014. On 12/15/2014 I received an email stating my phone was received and I could expect payment within 2 business days. On 12/20/2014 I sent an email asking where the payment was. 12/22/2014 they replied it will be another 2-3 business days. 12/29/2014 I emailed again asking where my funds were. They replied the same day stating it would be processed in the next 24 hours. 12/30/2014 I asked for wither the money or my phone back. The company replied the same day stating they have had to cut and change staff and they were trying to get caught up. I will receive payment shortly. 01/5/2015 I informed sellandrecycle.com that I wanted my money or my phone and I was tired of them giving me the run around. I also informed them I would be checking into who I can contact about all of this.

Desired Settlement: I would like to receive the $40 they promised or my phone.

2/12/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Failure to provide services offered and very little communication. This is my 2nd complaint for the same issue. All info is listed below from previous complaint. It is now 1/9/15 and my issue is still not resolved. I received a quote from sellandrecycle.com on September 15th for 2 cell phones. A $20 quote for an iPhone 4 and a $60 quote for a Galaxy S4. I shipped both cell phones to sellandrecycle.com on Oct 10th (2 days after receiving the shipping packages they provided). I shipped them according to the instructions they provided. With in 3 days I received an email from them stating they received the iPhone 4 I sent them. Everything went as planed with the iPhone 4, I had no issues with that transaction. However, I had received nothing in regards to the Galaxy S4 I sent along with it. A week later I received an email from them saying they hadn't received my Galaxy S4 and I should send it so they can assess it and give me the $60 I was quoted on September 15th or if I had already sent it to disregard the email. I disregarded the email because they had received the iPhone 4 I sent them and the Galaxy S4 was sent in the same packaging as instructed. On Oct 15 they sent me the same email requesting I mail them my phone. I then replied telling them I had mailed it weeks prior and wanted to know where my Galaxy S4 was. I received no reply. On Oct 28th I contacted them again wanting to know where my phone was. They responded telling me they would check into it and it would take 3-5 business days to get back to me. On November 5th I still hadn't heard anything from them. I contacted them again requesting an answer to where my phone was. They replied stating they would have an assessment for me with in the week. I have once again contacted them today, Nov 19 demanding to know where either my phone is or for the $60 they originally quoted me. I have yet to receive a reply from them. Consumer's Desired Resolution: I either want sellandrecycle.com to mail me my Galaxy S4 cell phone back, Free of charge, or I want them to mail me the $60 I was originally quoted on Sept 15th. BBB Processing 11/19/2014 web BBB Complaint Received by BBB 11/19/2014 ET BBB Member Complaint Validated by Operator 11/19/2014 Otto EMAIL Inform Consumer - Member Complaint 11/19/2014 Otto EMAIL Inform Member of Complaint - 1st Letter 11/20/2014 WEB BBB RECEIVE BUSINESS RESPONSE : We have sent you the assessment of your phone today. We will process your payment within 2-3 business days after accepting the assessment. Thank you. 11/24/2014 ET EMAIL Forward Business Response to Consumer 12/04/2014 WEB BBB RECEIVED CONSUMER REBUTTAL - SEND TO BUSINESS : (The consumer indicated he/she DID NOT accept the response from the business.) As of Today, Dec X XXXX I have not received the payment they promised. 12/04/2014 ET EMAIL Forward Consumer Rebuttal to Business 12/10/2014 ET BBB RECEIVED CONSUMER REBUTTAL - SEND TO BUSINESS : On November 20 the company replied staying they would process my assessment and mail my check in 2-3 business days. It is now December 10 and I have NOT received anything from them. 12/10/2014 ET EMAIL Forward Consumer Rebuttal to Business 12/11/2014 WEB BBB RECEIVE FINAL RESPONSE FROM BUSINESS : We will issue a check today and provide you with a tracking number as well. Thank you. 12/12/2014 ET EMAIL Forward Final Response to Consumer 12/19/2014 ET BBB CONSUMER REJECTS BUSINESS' FINAL OFFER : (The consumer indicated he/she DID NOT accept the response from the business.) I have not received anything from sellandrecycle.com. They said they would send me both my payment of $60.00 and a tracking number so I would know when to expect it, I have not received either. 01/09/2015 BBB MORE INFO RECEIVED FROM THE CONSUMER : Today is January 9th 2015 and I still have NOT received anything from sellandrecycle.com They said they would send me my check and a tracking number back in December and I've not heard a single word from them since they last responded to my BBB complaint.

Desired Settlement: I want the $60 I was promised or my Galaxy S4 cell phone back. If I do not receive one or the other, I will be reporting it as stolen. I have been fighting with this company so long and have received nothing. I'm not going to fight with them forever, if they don't send me either my phone or the money, I will report the phone stolen with the serial number.

2/12/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: They offered to pay me for my used cell phone. I sent it and they never paid. They also will not answer phone calls or return emails. They offered to pay me $27.50 for my used cell phone in November of 2014. They sent me a mailing kit in which I was instructed to send the phone to them. Once they received the phone, they were to notify me in email and send me money via paypal. I sent the phone to them and they confirmed receiving it nor paid me. They also will not answer phone calls or return emails. This company is a total scam.

Desired Settlement: I would like them to pay me the $27.50 that they owe me or return my cell phone to me.

Business Response: Initial Business Response /* (1000, 14, 2015/03/09) */ Hello, The customer has been paid via PayPal the requested amount. How do I respond. Regards, ******** Initial Consumer Rebuttal /* (3000, 16, 2015/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the money they owed me but was disappointed in the way they handled the matter. After months of contacting them with no response, I only heard back once they were notified that the BBB was involved. Their website promises payment within a few weeks and I waited nearly 5 months. If I hadn't contacted the BBB, I don't think I would have ever received payment.

2/2/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Website sellandrecycle.com offers to buy new and used cell phones from consumers. Phone was sent and payment never received. It's been 5 months. Sellandrecycle.com quoted me $60 for my cellular phone. I then sent in the phone using their shipping package. 2 months later, I received notice that my phone was inspected and that they will be sending payment of $60 to me. It's going on 5 months now and still no payment has been sent. I have email correspondence stating he will send payment numerous times. I have been patiently waiting all this time and now he will not respond. I notified him that I would file a report with the BBB and file a police report on him and his business. Further research shows that hundreds of similar cases are coming forward. The A+ BBB rating that used to be on the website is what led me to believe this was a legitimate business. I see that it is not posted anymore. I am very disappointed in this whole ordeal and feel that this business is a complete scam. Please help me to resolve this injustice.

Desired Settlement: I would like to have the payment that was agreed upon for the phone which is $60 OR give me back my phone that I sent to the business.

2/2/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: They told me they would give me 60$ 4my phone . never heard from them again . the stole my property. I sent them a galaxy s4 they said they would pay me 60$ never did I get emails saying they bout to pay me but don't. Either through a PayPal or a check by mail.

Desired Settlement: My money.

2/2/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I sent them my phone in aug it was a galaxy s3 they said they would mail me a check of 40$ and pretty much I have yet to receive it . It's almost January and they have yet to send me my check they've sent me tracking information but usps says they have yet to receive anything and if you track it through sellandrecycle.com it says they sent it to PayPal but I don't have a paypal which I have told them numerous time

Desired Settlement: I either want my phone back or they can overnight fedex the check it's been almost 6 months and I don't think that's asking too much

1/23/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I sent my broken phone in for the promise of 60 usd in exchange. I sent out my broken galaxy s4 on September 13th 2014, they got my item a week ago, I have sent many emails asking where my money was with no return. I have tried to call the number and there is no answer. I have the email saying they recieved my item but no futher contact

Desired Settlement: I would like either my phone back or my $60

Business Response: Initial Business Response /* (1000, 5, 2014/10/02) */ We will process your payment within 3 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still yet to get my payment. Final Business Response /* (4000, 9, 2014/10/07) */ Hello, Due to the great discrepancy in value of your item there is a $6.99 shipping fee. This fee is clearly stated in the terms and conditions you agreed to during checkout. To pay the $6.99 you can simply send money to our PayPal account *********@gmail.com. If you have any questions please simply reply to this email. To Place the PayPal Payment please: 1. Login to your PayPal Account: 2. Click on the Send Money tab 3. Make the payment to (*********@gmail.com) for $6.99. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 14, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an email a week ago saying my phone matched the description and I would get my payment in 24-48 hours. I have emails to prove it. If I do not recieve payment in 48 hours I'm contacting the authority's.

1/13/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Company will not pay what they quoted me and now wants me to pay them to return my phone. I answered all of their questions truthfully to get the quote they gave me for my broken Samsung Galaxy s3. Now they sent me an email stating they do not want my phone because it has a broken lcd screen. They should have been more specific and I would not have wasted my time or theirs by sending the phone to them. Also they want me to send them $6.99 for the return of my phone. This is so wrong and I feel this company has purposely scammed me. I also read the terms and no where do it state they won't accept or pay if it has a broken lcd screen. I think this company should not be able to do this and I hope you look into this and help put a stop to them scamming people because sure I am not the only one they have done this too and its not right they can get away with doing this. Thank you for your time and consideration in this matter. **** *****

Desired Settlement: I would like the quoted amount they offered me of $40.00 or my phone sent back to me at their expense. I would like them to have to revise their website so cannot falsely advertise anymore and so this doesn't happen to someone else. Thank you

Business Response: Initial Business Response /* (1000, 5, 2014/10/16) */ Our website is been fixed already since the beginning of this week. Please check again. We are sending your device back to you at no cost. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Before I accept your offer, I would like you to explain in detail as to what you changed on your website. I just looked it over very well and it still shows the same deceiving information that falsely advertises your services. I want to make sure no one else gets scammed by your company due to your website. Once I am satisfied that your website explains very clearly what you will not pay for and that you charge to return the device and also it needs to be somewhere in the main page or where it is easy to find and read. Then I will accept your offer of returning my phone at your expense. My main concern and reason behind opening a complaint with the better business bureau is to make sure this doesn't happen to someone else. If your company is truly an honest and legit business then you should have no problem changing your website to make it very clear so this doesn't happen again. Final Business Response /* (4000, 9, 2014/10/21) */ Hello, This are the terms and conditions that you agreed on the beginning of the process. We are not adding anything to our policies, we are only fallowing them. Please feel free to visit our website and read the terms and conditions carefully. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. Final Consumer Response /* (4200, 11, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree. Your website is vague and deceiving. You asked three questions which I answered truthfully about my phone to get the quote of $40. No where in the questions, on your website, or in your terms does it state you will not accept it if it has a broken lcd screen. Like I said before, I would not have wasted my time or yours if that information was made available. This information needs to be made available so others including myself are not decided by your company. I'm sure if you changed it, you would not have 188 cases that had been opened with the BBB. After I opened a dispute with the BBB, I have read forums, reviews, and your Facebook page. All of which has hundreds of people that have been scammed just like I have by your company. This is wrong and something needs to be changed. So once you change your website to explain clearly what you will not accept or what you will pay for, such as broken lcd screens and you send me back my phone at your expense, then I will accept your BBB offer. Until then we are not going to come to an agreement.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Did not receive money for recycled phone that was sent to company in prepaid package. After locating Sellandrecycle.com on the Internet, I subitted a request for recycling my iPhone 4s16GB with an offer of $45.00. I was sent a prepared padded envelope and packing reference slip. I mailed the phone on July 26, 2014. After nearly 3 months, I have not received any payment for my phone. My husband has made several calls to X-XXX-XXX-XXXX to inquire about the payment. He left a voice messade each time asking for a return call. No response has been received. Additionally, the sellandrecycle.com website does not have an email address to contact communicate with directly. We entered our email address in hopes of receiving a response. Today, October 23, 2014, I looked at their facebook page and discovered that several other people commented on their page that this is a scam and fraud. This influenced my decision to forward to the Better Business Bureau.

Desired Settlement: I am seeking the $45.00 offer that was sent to me via U.S. mail.

Business Response: Initial Business Response /* (1000, 5, 2014/10/27) */ Hi, Thank you for contacting us. We send you an assessment back on (Aug 01). Your offer was forfeited it because we never received an email from you. Please see below: Forwarded Message Subject: Wrong Item Action Required* Date: Fri, 01 Aug 2014 20:39:14 -0700 From: ****** ******* <******@sellandrecycle.com> To: **********@aol.com Hello , We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The 4s 16gb was actually an iphone 4 16gb att also the phone has the icloud active and the board is damage, the phone is considered for parts only and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (8/1/2014 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received an email from Carmen Sanchez or sellandrecycle.com. I checked both inbox and junk mail. I am obviously not the only customer with a complaint according to their Facebook site. Final Business Response /* (4000, 9, 2014/11/17) */ Here is the email that we sent you on 8/1/14. We send it to the provided email : **********@aol.com please see below: Forwarded Message Subject: Wrong Item Action Required* Date: Fri, 01 Aug 2014 20:39:14 -0700 From: ****** ******* <******@sellandrecycle.com> To: **********@aol.com Hello , We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The 4s 16gb was actually an iphone 4 16gb att also the phone has the icloud active and the board is damage, the phone is considered for parts only and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (8/1/2014 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. Thank you, SellandRecycle.com The SellandRecycle Team Final Consumer Response /* (4200, 13, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received emails from BBB but not from Buyandsell.com. I find that hard to believe. I check my spam as well.

1/12/2015 Delivery Issues | Read Complaint Details
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Complaint: In September, after seeing SellandRecycle.com on-line advertising to buyback used Iphones, I filled out the on-line information about my phone and received a buyback quote of $15.00. It was for a used, Iphone 4 white 8G with a broken on/off button. They quoted me $15.00 and said a return mailer would arrive in a few days and to send my Iphone in it back to them. They would process the phone and send me a check in 3-5 days. That was back in September. I have sent several e-mails and have received no reponse from them. When I check their website it says my order is still pending and I should receive my check in 3-5 days. The return mailer tracking # is:XXXXXXXXXXXXXXXXXXXXXXX. They advertise on their website about buying back phones, but they kept mine and sent no check. False advertising.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my $15.00 for the phone like they said they would give me when they gave me a price for my phone.

Business Response: Initial Business Response /* (1000, 5, 2014/11/11) */ Thank you for contacting us. We will test your item and determine the value of the device. Please allow us 3 to 5 business days to review your phone, we will then send you an assessment via email, where you have to accept or decline our offer. As soon as you accept our offer, we release payment. If you have anymore questions, please feel free to contact us again. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the same form email back in September when I sent the phone - word for word. The company has had my phone for 2 months, plenty of time to have had it checked out. I was told 3-5 days back in September. It is now November. I would like the $15.00 they quoted me. Final Business Response /* (4000, 9, 2014/11/17) */ We will send the assessment of your device within this week. Once accepted we will release the payment. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 13, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company states it will issue payment 3-5 days after assessing the phone. They have had the phone over 2 1/2,months. I should have received payment long ago. I would like my payment sent by Friday 11/21/14

1/12/2015 Delivery Issues | Read Complaint Details
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Complaint: Failure to send payment for two recycled smart phones. I sent two used smart phones to Sell & Recycle for which I was supposed to receive $90. After several email communications in which Sell & Recycle promised to send payment, I have yet to receive a penny. They originally agreed to send the payment for the two phones on September 23, 2014 and I have still not received anything from them. I believe that I've been scammed by Sell & Recycle and I'm sure there are many others like me. Please help. Thanks, *** ********

Desired Settlement: I am seeking the $90 that was promised by Sell & Recycle

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Hi,I sent in a broken/dead phone to the above mentioned company, they had promised to pay me $50. For the The broken/dead phone, the phone was delivered by usps to their location, I used the label provided by them, see link to the tracking number https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX Also see link to my order on their website ************************************************************************* I had an email conversation with one of the reps, about a month after it was delivered at their destination, requesting payment, the response was I have to wait 5 business days, after that period I emailed again and again but to no avail no response was forthcoming, so I turn to you to help me recover what is rightfully mine.I can forward all the emails that I had with them upon request.Thanks,**** **** Order_Number: 53CXXXXXXBC0D

Desired Settlement: DesiredSettlementID: Other (requires explanation) Pay me for my phone.

Business Response: Initial Business Response /* (1000, 5, 2014/09/19) */ We will test your item and determine the value of the device. Please allow us 3 to 5 business days to review your phone, we will then send you an assessment via email, where you have to accept or decline our offer. As soon as you accept our offer, we release payment. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's exactly the same response I got on September 1st, and I have not heard from you since then. You had close to 2 months to determine the value of my item. It's time you respond with a more detailed response. Final Business Response /* (4000, 9, 2014/09/23) */ We will process your device within 24-48 hours and send you an assessment. Thank you. Final Consumer Response /* (4200, 11, 2014/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As expected the 48 hours have long past, actually it is almost 120 hours since the time of your last response, and still no resolution. This proves beyond all reasonable doubt that you are guilty as accused.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: i was offered 60 for my phone sent it in they said they recieved it and in two days payment would be released .since then they never sent me my money i sent my phone to them on 28th and they said they recieved it and it was what i was offered 60 for and it would take two days to release payment.they never sent a check they said weeks later it was wells fargo s fault and now they sent another email saying in two days funds will be released.i have not recieved my check that i was promised twenty days ago

Desired Settlement: my 60.00 and my phone back or a check for 100 dollars for pain and suffering and they can keep my phone

Business Response: Initial Business Response /* (1000, 5, 2014/09/19) */ Hello, We already send your payment of 60 via USPS. Here is the tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) no because if u check that tracking number ups is waiting and exspecting a check from sellandrecycle but still has not received anything from them.to this day ups is still exspecting something from them and has not received it

1/12/2015 Delivery Issues | Read Complaint Details
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Complaint: Sent phone in for payment never got payed. I sent in phone and accepted their offer on July 22 2014 waited till Aug 15 2014 and still no payment contacted them they said they would send another check it is now Sep 8 2014 and still no check.

Desired Settlement: I want the $72.00 we agreed on.

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ We will make your payment via PayPal within the next 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said they would make payment within 2 business days of sept XX XXXX it is now sept XX XXXX and still no payment. Final Business Response /* (4000, 9, 2014/09/19) */ We will process your payment via paypal within 2 business days. Thank you. Final Consumer Response /* (4200, 11, 2014/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept because they said they would make payment on 9/22/2014 for the second time and still no payment. This is the third and last chance to make payment. If payment is not made within 2 business day I will pursue my lawsuit and file criminal charges against sellandrecycle and Mr. ******** ********.

1/12/2015 Delivery Issues | Read Complaint Details
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Complaint: Sellandrecycle.com refuses to honor their contracted price. I was promised payment would be sent on August 9, 2014, and they still have not sent it. While searching the Internet for companies that would buy broken cell phones, I found sellandrecycle.com's website. My son had dropped his blue Verizon Wireless 16 GB Samsung Galaxy S3, and the screen was shattered. On June 3, 2014, sellandrecycle.com agreed to purchase the phone for $40 USD. I mailed the phone to them after receiving a prepaid envelope, and I received an email confirmation on June 20, 2014 that they had received the damaged cell phone. This email stated that a technician would make sure that the phone matched the condition I specified when receiving my original offer and that I would receive a response in 2 to 5 business days. I emailed them on July 6, 2014 when I realized I had not received an email from them about my assessment. On July 7, 2014, I received an email from sellandrecycle.com stating the following: "Hi *******, Your Galaxy S III (S3) 16GB SCH-i535 (Verizon) Verizon Wireless assessment has been completed by one of our specialist and we have determined that the specified condition does not match the original offer. Please find below the assessment findings that affected the value of your original offer: This item has lost its value mostly due to the fact the phone has signs of being refurbished New Market Value: $30.00 Please accept or decline the offer to proceed to payment: I ACCEPT THE OFFER I DECLINE THE OFFER Note: As per the terms and conditions it is very important that you accept or decline this offer within 7 days from today's date: Jul 7, 2014. After Jul 14, 2014 you will forfeit the right to accept or decline the offer and will be bound to the sale for the amount of $30.00." Although I was displeased that they lowered the offer amount on a phone I had already specified was damaged and inoperable, I accepted the offer. I waited another three weeks. On July 27, 2014, I sent them an email asking when I would receive payment, and the next day, I received the following email: "Hello *******, Thank you for contacting us. We will issue your payment within the next 24 hours. We apologize for any inconvenience this may have caused you. Thank you, SellandRecycle.com" Even though I have emailed them twice since then including one email informing them I would be filing a complaint with the BBB, I still have not received payment that was promised. I also do not understand how BBB gives a company with this number of complaints and "A" rating. The BBB rating on their homepage was one of the factors that led me to trusting them in the first place. The $30 counter offer they made is lower than the next highest offer I received back in June, but at this point, I just want my money! ******* L. *****

Desired Settlement: I want them to pay me the $30 they agreed to pay for the phone immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/08/19) */ Your payment will be processe and appear in your account within 2 business days. Thank you Initial Consumer Rebuttal /* (3000, 7, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just as they did twice before, they did NOT send payment. They have not sent it yet! I even waited until the deadline to respond (09/03/14) to see if they would. PLEASE make this merchant remove your logo if you care about the BBB reputation at all! Final Business Response /* (4000, 9, 2014/09/04) */ We apologized for this inconvenience. We been cutting staff and changing associates. We are just catching up with payments. We will make your payment via paypal shortly. Again we truly apologized for the delay. Thank you, SellandRecycle.com Consumer Response /* (4200, 16, 2014/10/06) */ They STILL have not paid me. I want them to honor their agreement to pay me.

1/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company fails to return emails. Company website says they have'nt received item even though it has been verified delivered on 8/18/14 with USPS. sellandrecycle.com fails to respond to numerous emails regarding payment for my item which they received on August 18, 2014. The website says that the item has still not been received even though it has been verified delivered by the USPS. I tried calling the number listed on the BBB website which is the only place it is listed and can not get through. The company even sent an automated email on 8/25/14 alerting me that they have not received my item and to ship it by September 3rd in order for my item to be eligible for the $60 they owe me.

Desired Settlement: I would like the $60 they owe me plus an extra $40 for my time and frustration

Business Response: Initial Business Response /* (1000, 5, 2014/08/27) */ Hello , Thank you for contacting us. We received your item. We will process your item this week, and send you an assessment as soon as our technicians test your phone. Thank you, Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of today the company still has the status of my item on its website as not received. I still have not been updated on the current status of my item other than they are trying to locate it in their warehouse. It has been confirmed that they have had my item in their possession since 6:30am on August 19th. They stated in their BBB reply to my complaint that they were going to locate and test my item last week. Two weeks have passed and no payment or response. Final Business Response /* (4000, 9, 2014/09/09) */ We have received your item and fully tested. We will be sending you an assessment shortly. Thank you. Final Consumer Response /* (4200, 11, 2014/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company sent an email over two days ago saying iget an email and payment in 2 days and i havent got an email or been paid.

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Never received $40.00 payment for phone Sellandrecycle.com provided offer of $40.00 for my cell phone on 7/16/14. They sent me packaging to send the phone into them which I did on 7/18/14. The phone was received and assessed on 8/6/14 verifying it met the terms of the offer. I received an email on 8/6/14 saying "Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment". It is now 8/26/14, and I have not received payment nor communication that payment was sent. When you email them, there is no response. When you call the customer service line, it says all representatives are busy and to leave a message, but there is no return call. When I go to the website to track my item, the status is "Item Assessed Aug 6, 2014 ( Waiting for offer to be accepted or declined) " , but there is no option to accept and I received no email to accept.

Desired Settlement: SellandRecycle.com needs to send my my check for $40.00 for the phone that I provided to them. A tracking number and email communication should be provided when this check is sent. At that point, I will close the complaint. From reading all previous complaints, it seems like this issue occurs for most consumers utilizing this companies services. They should not have an A rating.

Business Response: Initial Business Response /* (1000, 6, 2014/08/27) */ we have sent your check via USPS. Here is the corresponding tracking number: XXXXXXXXXXXXXXXXXXXXXX Please note it takes up 5-7 business days to arrive. Thank you. Initial Consumer Rebuttal /* (3000, 8, 2014/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) You provided me the usps tracking number two days ago and the usps website still says they have not received the item to be mailed. The issue remains open till check is in hand.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I sold my iPhone 5 to SellandRecycle.com. They received it and we agreed on the price ($170) on 9/24/2014. They haven't paid and do not respond. SellandRecycle.com advertises its purchasing of used iPhones. Based on the initial assessment of my iPhone's value ($214) on the website, I sent it via their pre-paid shipping label on Sept. 20. On Sept. 24, they contacted me and offered me $170 for my phone which I accepted on the same day. They said the payment will be made within 2-3 days via PayPal. No payment. On Oct. 8, I enquired about my payment. They responded by promising a payment within 24 hours. No payment. I enquired again on Oct. 9. No response. On Oct. 10, I informed them that I will be filing a complain against them if no payment is made by Oct. 13. No payment/response. ADDITIONAL DETAILS: Case is being handled by another organization: Internet Crime Complaint Center

Desired Settlement: I would like them to pay ($170) as agreed for the iPhone 5 they bought from me.

Business Response: Initial Business Response /* (1000, 5, 2014/10/16) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I checked with PayPal - they have no record of your sending me anything. I just sent you a PayPal invoice - please respond to the invoice. Final Business Response /* (4000, 9, 2014/10/21) */ Hello, We will contact our merchant and find out why the refund is not reflecting. Regards, SellandRecycle.com Final Consumer Response /* (4200, 11, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand what this says. I sold my iPhone to you, not to your merchant... It appears like another tactic to delay or avoid paying. Why is it so difficult to pay? I can only conclude you are deliberately avoiding to pay.

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company provide me with a quote on July 14, 2014 for my used devices - 2 Samsung Galaxy S3 phones. One quote was for $40 since the screen was damaged and the other was for $80. They provided the return pkg and I shipped the items to them. They emailed me on August 6 and 14 to confirm the items were received and assessed and that they "determined that the specified condition matches the original offers". According to the "How It Works" section on their website "Once your item arrives. Get paid via check or PayPal." After received the emails, I replied to ask them if there was anything else I needed to do to get paid. They responded "Thank you for contacting us. We send you an assessment of your phones. We need to know if you want to accept or decline our offer. As soon as you accept our offer, we release payment." I accepted both offers on August 14. On August 15, they responded to say "Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days." When I had not received any payment, I contacted them again on August 22 to check the status. They responded the same day saying "We apologized for the inconvenience and delay in your payment. We will process your payment via Paypal.com within the next 24 hours." I contacted them again on Aug 27, Aug 29, Sep 3, Sep 9, Sep 10, and Sep 16 to requet payment or return of my devices with further response from the company.

Desired Settlement: DesiredSettlementID: Refund I would like for them to either pay me $120 for the devices as quoted or return my devices to me.

Business Response: Initial Business Response /* (1000, 8, 2014/10/13) */ Hello, We will contact our merchant and find out why the refund is not reflecting. Regards, Initial Consumer Rebuttal /* (3000, 10, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not consider this resolved until payment has been received or my items have been returned to me. As of today, 10/15/2014, neither of those acceptable resolutions have been provided by the company.

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I sent in my old cell phone with the promise that they would send me a check for $40 and over a month later the will not respond to my emails or phone calls. I still haven't received a check when they said that it would only take 5 days. I have emails dated from september 1st when i was wondering where the check was. Product_Or_Service: They said they would pay you for your old cell pho Order_Number: #**** Account_Number: #****

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like hem to send me the check they promised or return my phone back to me!

Business Response: Initial Business Response /* (1000, 5, 2014/10/10) */ We will issue a check within 24-48 hours. Thank you! Initial Consumer Rebuttal /* (2000, 7, 2014/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will gladly accept the offer just hope it really shows up this time. Final Business Response /* (4000, 23, 2014/11/10) */ Thank you for contacting us. We dropped off your item at the USPS facility on (10/21/14). The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 to 2 business to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send you a another check within 1 to 2 business days. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 25, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because you guys are lying again all o a sudden its "lost" If I don't have a check in 4 days I am going to start a lawsuit!

1/12/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Falsified information and scam - like business practices. I am ******* ****. My mother ***** **** originally sent out my used Samsung Galaxy S3 to this company and we were quoted to receive 40 dollars for it. I put in my order to ship it out to the company originally on July 13th, 2014. We received the mail in kit for the phone about a week later and promptly sent it out that same day. Two weeks had passed ********** and we had not gotten a single update from the company via email, as they had stated they would do. So we had no idea as to whether the product got lost during the shipping process or what. I sent an email out asking for information and updates on our order and it took them another week to respond saying that they has received it, but the email was address to a *******, to whom we still have no idea who that is. Clearly seeing that it was in error we emailed them again and they told us they had "recieved it" and were "assessing it". This leads me to some serious suspicions because it shouldn't take a simple package like that over 3 weeks to get to the ocompany. And why does it have to take ME emailing THEM to even get a response? Anyway,another 2 weeks passed and we had gotten no other updates on our order. I checked our account on the website and it still said it was pending. So I sent them another email inquiring about updates on the order, and to that they responded and said that they were going to resend this check (which I believe was never sent in the first place). By this time I had tried calling their posted number on here and every time I was supposedly forwarded over to an agent that would help me, the call just went to someone's voicemail. Another red flag. So I sent them more emails asking for a tracking number or when I would get my check and their response was that it was being sent out and they finally provided me a tracking number. Well come to find out two more weeks pass and here we are today, I have checked the tracking number and contacted the postal service and the check was not sent out AT ALL. More falsified information! All I am asking out of this whole situation is to get it resolved and actually get the check sent to me like I was originally promised. Had I not gotten a hold of them I highly doubt they would have ever emailed me in the first place. I know I am definitely not the only person with this same issue. I believe this company is a total scam and should be out out of business. They have severely shady business practices and it is not right to put the consumer through such a hassle when all they want to do is sell their phone.

Desired Settlement: I would like to receive the 40 dollars that they have promised me for my used Samsung Galaxy S3. They even sent an email out telling me that my check was being shipped but I called the postal service and it was never shipped out in the first place.

Business Response: Initial Business Response /* (1000, 5, 2014/09/11) */ We apologized for the delay. We have already send a new check via USPS. Please note takes up 5-7 business days. Thank you Here is the corresponding tracking: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just as before they have told me that it was sent out, I have checked the tracking number, and it says nothing has been sent out. Just that the pre shipment info has been sent to the USPS. I have also called the USPS about this and they said there was no such check sent out. Once again, MORE LIES from this company. I don't know if they even have my correct address on file either. They sent me an email addressing me as someone else before and I sent them my current address. I would appreciate if you didn't lie about the check once again, and try to act like it's okay to take this long on a sell order and provide falsified information several times already.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sent phone into Sell and Recycle.com and promised when they got it I'd be paid in 3-5 days It's been almost a month and no money yet I sent in my Galaxy S4 and was told I'd receive 150.00 for it paid into my PayPal acct. They received it on the 9th and I've called, wrote emails and done everything I know how with no response and it's been well over this time frame they promise and still no money...

Desired Settlement: I want them to pay me the 150.00 that they promised if I sent in my phone.

Business Response: Initial Business Response /* (1000, 5, 2014/09/23) */ We will process your payment via PayPal within 24-48 hours. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They've had the phone since the 9th of September They've had 24-48 hours and like I said there ad says when they recieve my phone it would be 3-5 days and now here it is the 24th of September. If I accept and they don't follow thru then I can't refile a complaint because I accepted this one. I'm tired of being emailed and told "We will send the money" it should have been in there two weeks ago. Apparently looking online other consumers are dealing with the same problems from this company. Nothing but lies, and a ripoff. Final Business Response /* (4000, 9, 2014/09/26) */ We will process you payment within 2 business days. Thank you. Final Consumer Response /* (4200, 12, 2014/09/29) */ As of today still no deposit into my PayPal acct. No response from the company. Ripoff.

1/12/2015 Delivery Issues | Read Complaint Details
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Complaint: I sent this company my phone and was promised 102$ in exchange and never received it. I sent SellandRecycle my Samsung Galaxay SIII White 16GB Verizon Wireless Cell Phone on April 10, 2014 and they received on the 11th of April in there ***** ***** office. They completed there assesment on the 18th of April and was supposed to sent me by mail a check of $102.00 to my address at 855 Regulo Place 1021 ***** ****** ** XXXXX immediately after the assesment. I sent Sell and Recycle emails on April 22, May 12, May 17, May 29, and May 30 asking about my payment and never receieved it. I was told on the 23rd of April that my payment was sent on the 22nd and that I should be receiving it shortly and it never came, then again on the 19th of May they said it was sent via UPS and should be here within 4-6 days and never came. And when I emailed them again and told them I never received my payment they never responded.

Desired Settlement: I would like my phone back, the exact phone I sent in. Not one like it, but my phone.

Business Response: Initial Business Response /* (1000, 9, 2014/06/25) */ The new check will be send out today via USPS First Class mail. The tracking number: XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 11, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have since moved and need the payment sent **** ****** ********* ****** East, ******* ** XXXXX. This is my new mailing address Consumer Response /* (3000, 16, 2014/07/23) */ I responded in the alotted time and this issue was closed and I have yet to receive any payment or my celluar phone. The company hasn't contacted in regards to this matter Business Response /* (4000, 18, 2014/07/24) */ The check has been delivered. USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX. It was delivered 1 week ago. Consumer Response /* (4200, 20, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) If it was delivered, it was delivered to the wrong address, I haven't received any payment. Please send to: **** ****** ********* Circle East ******* ** XXXXX. I gave this address back with the first response from the company. Consumer Response /* (-5, 21, 2014/08/10) */ I haven't received any payment for my phone I sent SellandRecycle. I requested that be sent to my new address back in July and haven't received anything yet.I also requested that if the company doesn't want to send me payment, I would like my phone back. There has still been no contact from this company to myself. What other legal actions do I need to pursue to get payment or my phone??? Twice I've sent my new address and have received nothing. It has now been 4 months from which I've been dealing with this company and I haven't gotten anywhere.

1/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sold them my phone and they have not sent me my check. It has been several months and I've sent several e-mails and still haven't received anything. I sold my phone to sellandrecycle.com. I was told once they received my phone,they would appraise it and mail me a check. I waited patiently, I'm busy so I didn't think about it to much. After a good amount of time had passed, I contacted them asking about my check, they sent me an e-mail saying that it will take two days to process and then my check would be mailed out. I have since contacted them several times and I always get the same story. I have tried to be patient but I'm very tired of their games.

Desired Settlement: I would like my phone back or $100.

Business Response: Initial Business Response /* (1000, 5, 2014/12/02) */ We will process your payment within 1 business day. Thank you, Initial Consumer Rebuttal /* (2000, 7, 2014/12/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 14, 2014/12/15) */ Thank you for contacting us. We apologized for the inconvenience and delay in your payment. We will process your payment via Paypal.com within the next 24 hours. Final Consumer Response /* (4200, 21, 2014/12/19) */ I was told they would send payment via PayPal within 24 hours, two days ago. I'm getting a little tired of this companies lies.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have been scammed out of my two galaxy 3 phones,and 6.99 for shipment fees to return my items. I went on line and sold my two galaxy3 16gb phones,one blue one red,they sent me email telling me they received my phones,a hour or so later the emailed stating one of my phone motherboards were broke n they where not going to give me anything so I told them to send my phone back to me,they said I need to send 6.99 shipping and Handel in so I did through paypal. A few weeks went by I didn't receive my phone or payment on my other phone so I emailed,they emailed me back saying they lost my phone and would honor there original offer of 40$ and my 6.99 shipping fee refund,then they sent me a offer on my other phone of 60$ the original offer was 96$ I accepted the offer and it has been about three weeks and no refund or check purchasing my items.this has been going on since October 2014.

Desired Settlement: I am looking for my galaxy3 phones back or a payment of the original offers giving on the web page of 96$ and 40$ and a total refund of 6.99 for shipping fees.and a hundred dollar fee for punitive damage to me personally.

Business Response: Initial Business Response /* (1000, 5, 2014/12/10) */ Thank you for contacting us. We apologized for the inconvenience and delay in your payment. We will process your payment via Paypal.com within the next 24 hours. Thank you, sellandrecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today is December 15 2014 no money has been added to my pay pal account so the 24 hour promise has been another lie they have told.would be really glad if they would do the right thing and stand by what they promise but that doesn't look like it is going to happen. Final Business Response /* (4000, 10, 2014/12/16) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com Final Consumer Response /* (4200, 14, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I get paid then I will accept the proposals.

1/12/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: After receiving my cell phone 5 months ago and after countless emails requesting my payment, I am yet to receive my payment Over 5 months have passed since I received confirmation from both the postal service and the company that they have recieved my item and the company stated in an email that they have assessed my item and agreed to pay the original quoted offer, after I have sent countless emails and received many excuses from the company, they have completely ignored the emails I've sent out the past two months, I have still not been paid

Desired Settlement: I want the $60 I am owed.

Business Response: Initial Business Response /* (1000, 5, 2014/12/11) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept when I receive payment Final Business Response /* (4000, 9, 2014/12/22) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Final Consumer Response /* (4200, 11, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My paypal email address is ************@gmail.com. I will accept the resolution when I get paid

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sell and Recycle promises to pay cash in 5 days for used iphones/ipads. I sent 3 items. They have not paid the promised $247 nor do they answer calls. On October 1, 2014 I sent 3 items (Samsung Cell phone, Iphone 5 and IPAD 2). I was promised $358 for the items within 5 days of receipt at their business. Per emails I received from Sell and Recycle, the items were received by the company Oct 20. The new price posted on their site for my equipment was lowered to $247 (no reason supplied). After they receive the equipment, they promise an email to confirm my acceptance within 2-5 days. They have not sent the acceptance confirmation email or the check for $247. I called twice (I only ever get message machines - I leave my name and phone but no one returns calls). I have emailed 3 times (no one acknowledges emails or responds). They owe me a check for $247 for the items I sent. The promised funds are listed below: $60 - Samsung Galaxy S III 16GB SGH-i747 AT&T $52 - Apple iPad 2 16GB WiFi WiFi $145 - Apple iPhone 5 32GB AT&T The original offer for these items was $96, $52 and $210 respectively. For whatever reason they lowered the price of two items after receiving the items (which were in excellent condition). Honestly at this point I don't care that they lowered the price for the items to $247 - I just want the funds for my items.

Desired Settlement: Payment of the $247 they owe me for the items I sent. If I do not receive the funds from this company I plan to go to the FBI because they are using the Web to do deceptive advertising but more important they are using the US Post Office to prepay for the items to be shipped to them and then they won't send the promised funds.

Business Response: Initial Business Response /* (1000, 5, 2014/11/04) */ We will send your check via USPS within 2-3 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this time I cannot accept the response of 'it is in the mail' because I have seen hundreds of complaints where they say the check is in the mail and it never arrives. Assuming they do send the check, I should have the check no later than November 12 (6 business days). I will respond again once I receive the check and it clears my bank (does not bounce). Assuming I receive the check by November 12, it will clear before November 19 which is the deadline date to respond to the BBB complaint. Thank you. Final Business Response /* (4000, 9, 2014/11/06) */ We need you to first accept the assessments so we can release you check. Thank you. Final Consumer Response /* (4200, 13, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sell and Recycle asked me to accept the three assessments so they can release the checks to me. I believe this is a stall tactic on the company's part because they only sent me email to accept one of the three items. Here is the detail from my email and the website status outlining the three items. I have not received my checks. I summarized this at the end and made, what I believe, is a fair request to the company. SAMSUNG GALAXY III I received an email on November 6, 2014 and I accepted the assessment for the Samsung Galaxy S III on November 6, 2014 which is reflected on their website: WEBSITE STATUS Samsung Galaxy S III 16GB SGH-i747 AT&T $60.00 Item Has Been Received Item Assessed Nov 6, 2014 Assessment Accepted Nov 6, 2014 IPAD 2 On November 6 I received the following email from Sell and Recycle which states that the IPAD condition matches the assessment and they are releasing the check. There is no link to approve the assessment because it matched the original offer. Here is the email dated November 6 that the check was being released which conflicts with the company web site status that says they are awaiting my approval: EMAIL from Sell and Recycle: Hi ****, Great news! Your iPad 2 16GB WiFi WiFi assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $52.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team Here is the Website Status which shows they are awaiting approval of assessment which is in conflict with the email they sent. The email did not have a link to accept the assessment as they stated it was approved. WEBSITE STATUS Apple iPad 2 16GB WiFi $52.00 Item Has Been Received Item Assessed Nov 6, 2014 ( Waiting for offer to be accepted or declined) IPHONE 5 I have not received any email from Sell and Recycle to approve this assessment. Their website status shows I have not received the assessment email either. WEBSITE STATUS Apple iPhone 5 32GB AT&T $145.00 Item Has Been Received Item Assessment Pending Please allow 3-5 business days for the assessment of your item to be completed. You will receive an email once its done IN SUMMARY - 1) I approved the assessment for the Samsung Phone 2) THEY approved the assessment matched the original offer and no action was required on my part but they have not updated their website or records to reflect that. 3) I have not received any email regarding the Iphone5 to approve the assessment. By copy of this BBB update, I APPROVE ALL THREE ASSESSMENTS for the three items as follows: $60.00 Samsung Galaxy S III 16GB SGH-i747 AT&T $52.00 Apple iPad 2 16GB WiFi $145.00 Apple iPhone 5 32GB AT&T $257 TOTAL they owe me I request that Sell and Recycle update their website to show all three approved and issue me a check for $257 immediately.

1/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They have not paid me the agreed upon amount for my device that I submitted to them. It has been 2 months and they continue to make excuses I received confirmation my device was in their hands on Sept 2nd. I accepted the offer they made me of $115 dollars on Sept 5th. I never received the payment. I figured it may talk some time so I gave them almost a full month. I followed up again on October 3. All communication has been with ****@sellandrecycle.com. They apologized and said they would send the check ASAP which they never did. I followed up again on Oct 14. They apologized again and said they added me to a payment list set to be paid in 2 days. Again, I received no payment. I followed up again on Oct 24 with no response from them and then again on Oct 27. They responded Oct 28 again apologizing and asking if I would like them to resend the check again or if I had a paypal. I responded with my paypal account info on the same day. They responded Oct 29th saying I will be paid in 2-3 days and I will receive confirmation that I have been paid. I didn't receive the payment as promised so I followed up yesterday 11/3. Today they apologized again saying payment will be submitted in 24 hours. CAN YOU all help and make sure I get paid. They have dragged this on for two months. I am constantly reaching out to them and all they do is apologize and push my payment to a later date. They have my PROPERTY and I did not get the agreed upon payment. Please help and make sure they complete their side of the deal

Desired Settlement: I want to receive the agreed upon payment of 115 immediatley. It has been 2 months.

Business Response: Initial Business Response /* (1000, 5, 2014/11/05) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 8, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been 2 months. Why wait this long to see why my payment is not reflecting? They promised on 3 separate occasions to send a physical check and gave me no reason why they failed to send it. Then they ask to pay via paypal I agree and again they fail to deliver on promises on multiple occasions. This is a very poor excuse in my opinion. This has gone on long enough Final Business Response /* (4000, 10, 2014/11/10) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Final Consumer Response /* (4200, 12, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The following is straight from paypals website and describes how you get paid 1.Someone sends money to your email address. 2. Paypal emails you to let you know that you got paid. 3. You open a PayPal account and get your Money . You can then link your bank account to transfer the money to it. Or you can spend the money in your PayPal balance anywhere PayPal is accepted. I never received notification that a payment was submitted to my email. They are making another excuse. Not once in the past did I have to accept a payment made to my paypal. The money simply appears in your account and then you can keep it there or link to your bank account. The lie that I didn't accept payment is ridiculous as you don't need to accept a payment on PayPal. It is a clear lie and they need to be held responsible

1/9/2015 Delivery Issues | Read Complaint Details
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Complaint: Phone arrived at S&R on 9/25, now it is 10/31 and payment has not been issued. 1st value promised was changed by S&R, now after 3 inquiries no payment 9/25 Item received, was promised 396 for it, 10/7, S&R changed their offer to only $330 and I accepted in desire of fast payment. At least three emails on 10/15, 10/22, 10/29 have nautically response wherein S&R states that they will issue payment within 2-3 days. Additionally S&R mentioned they sent a check, although their website doesn't indicate payment was ever issued. No payment has been issued and this is going to result in a court case.

Desired Settlement: $396 immediately

Business Response: Initial Business Response /* (1000, 5, 2014/11/04) */ We will process your payment via PayPal within 24 hours. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email that sellandrecycle sent saying it would pay me within 24 hours was sent over 24 hours ago, and 40 days after S&R received my phone. No payment has posted to my PP account. FRAUD Final Business Response /* (4000, 9, 2014/11/06) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Final Consumer Response /* (4200, 13, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Paypal request for money has been sent. I haven't been paid and I will report S&R to local SF District Attorney so that S&R will face criminal prosecution. Also my attorney has advised me to seek out additional consumers aggrieved by S&R to institute class action litigation against the S&R Co.

1/9/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Failure to provide service offered and very little communication. I received a quote from sellandrecycle.com on September 15th for 2 cell phones. A $20 quote for an iPhone 4 and a $60 quote for a Galaxy S4. I shipped both cell phones to sellandrecycle.com on Oct 10th (2 days after receiving the shipping packages they provided). I shipped them according to the instructions they provided. With in 3 days I received an email from them stating they received the iPhone 4 I sent them. Everything went as planed with the iPhone 4, I had no issues with that transaction. However, I had received nothing in regards to the Galaxy S4 I sent along with it. A week later I received an email from them saying they hadn't received my Galaxy S4 and I should send it so they can assess it and give me the $60 I was quoted on September 15th or if I had already sent it to disregard the email. I disregarded the email because they had received the iPhone 4 I sent them and the Galaxy S4 was sent in the same packaging as instructed. On Oct 15 they sent me the same email requesting I mail them my phone. I then replied telling them I had mailed it weeks prior and wanted to know where my Galaxy S4 was. I received no reply. On Oct 28th I contacted them again wanting to know where my phone was. They responded telling me they would check into it and it would take 3-5 business days to get back to me. On November 5th I still hadn't heard anything from them. I contacted them again requesting an answer to where my phone was. They replied stating they would have an assessment for me with in the week. I have once again contacted them today, Nov 19 demanding to know where either my phone is or for the $60 they originally quoted me. I have yet to receive a reply from them.

Desired Settlement: I either want sellandrecycle.com to mail me my Galaxy S4 cell phone back, Free of charge, or I want them to mail me the $60 I was originally quoted on Sept 15th.

Business Response: Initial Business Response /* (1000, 5, 2014/11/20) */ We have sent you the assessment of your phone today. We will process your payment within 2-3 business days after accepting the assessment. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of Today, Dec X XXXX I have not received the payment they promised. Final Business Response /* (4000, 12, 2014/12/11) */ We will issue a check today and provide you with a tracking number as well. Thank you. Final Consumer Response /* (4200, 16, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received anything from sellandrecycle.com. They said they would send me both my payment of $60.00 and a tracking number so I would know when to expect it, I have not received either.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: sell and recycle sent me an envelope to ship off my phone on sept XX XXXX. They promised a payment in 3 to 5 days. They have never paid me. I shipped my phone to sellandrecycle on Sept 20th 2014 they acknowledged receiving it on 9/26/14 and promised payment in 3 to 5 days. I asked for my payment on 10/11/14 they said they would verify they receieved it. I demanded payment on 11/10/14 they replied that it takes 3 to 5 days. This company is fraudulent and is associated with Cellular Wings and sellandrecycle.com and is owned by ******** *********. The card sent to me has a BBB accredited business on its advertising card. they list XXX XXX XXXX as their phone number. There address is **** ******************* ***** ** XXXXX.

Desired Settlement: I am seeking the 100.00 payment they promised me and the removal of any BBB accreditation.

Business Response: Initial Business Response /* (1000, 5, 2014/11/25) */ We will send the assessment of your device within this week. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This fraudulent business has emailed me three times saying they have received my phone and to expect payment in 3 to 5 days. This case will be resolved when I receive payment for my phone. Final Business Response /* (4000, 9, 2014/12/03) */ We will process your phone and send you the assessment by the end of the day. Thank you. Final Consumer Response /* (4200, 11, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same response I have been given four times since September of this year. They need to send me my check to resolve this complaint. They also need to remove there BBB certification since this is a fraudulent business.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Iphone 5S 64G was sent in and company keeps emailing me saying the funds will be delivered through PayPal and payment is never received. I had gone to their website to get a quote for my iPhone 5S 64G and the offer was what I was expecting so I went through with the process. They had offered me $354.00 USD and I chose PayPal as the method of payment. I received an email from them with the prepaid label to ship the phone to them and dropped the phone off at USPS to have it delivered. I tried calling a week later after the phone was sent to see what the status of my order was and no one answered the phone. I called numerous amounts of times and no one answers. I then went online and found out that other people have tried calling hem and they don't answer as well like if their phone line is a fake line. I emailed them and I i would get emails back saying the phone lines are currently under maintenance which I found was a red flag. I emailed them asking for the payment and they promised a payment within 2-3 days in PayPal and nothing. I Have emailed them back stating I haven't received any payment and they stopped answering their email. I am extremely upset that they took my phone and I lost $354 of my hard earned money. Please help me get my money. Thank you for your time! ADDITIONAL DETAILS: Case is being handled by another organization: Internet crime complaint center (ic3.gov)

Desired Settlement: I would like to get the amount my iPhone 5S 64G is worth. They offered me $354.00 USD and that's exactly what I want from them. That iPhone was worth more but I will settle for the amount in which they offered me

Business Response: Initial Business Response /* (1000, 8, 2014/10/27) */ Hello, We will contact our merchant and find out why the refund is not reflecting. Regards, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 10, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are lying. They have no tried to contact me in any way and still have not sent the funds to me. The will respond back or email back to make believe they will resolve the issue but will not resolve anything at the end. This website is a complete scam and I'm expecting my hard earned money soon. Please do not listen to them when they say they will contact me or issue my refund, it is all a lie. Their phone lines do not work at all and no one ever answers them. Please try and give me my refund. I'm in dire need of money Final Business Response /* (4000, 12, 2014/10/31) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Final Consumer Response /* (4200, 16, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a very poor excuse for a "company" to do this. Why hasn't any representative tried calling me through the phone? I haven't received a single call concerning this. This is all a lie. I want my money and stop trying to find a way to make yourselves sound legitimate. We all know it's not working. I need my money AS SOON AS POSSIBLE.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company STOLE my phones I sent my phones into the company with the understanding that I would be paid $134.25 within 2 to 3 upon receipt of my items, all the data would be erased, and my phone would be recycled. If for any reason there was an issue I would receive my phones back. The whole was supposed to take no more than 10 business days. I have received automated emails from the company telling me that my order has been processed but still no money in my pay pal account. Then the company emailed me refusing to pay for my S5 which in its inoperable state is worth at least the deductible of $175. The company "offered" to recycle it for free. THAT WAS NOT THE DEAL. I NEVER AGREED TO THAT. I have sent several responses, no one has responded. I've called several times no answers. I've left messages no one has returned my call. Because of this shady company I've had to purchased two additional phones out of pocket. Also I am still paying for phones that are "missing". This company is SCAM

Desired Settlement: I would to refunded the amount $934.70 the total remaining cost of the S5 and S4 which was also the replacement cost since I did not have the physical phone in my possession to return it to my insurance company. SellandRecycle.com has failed to deliver my property back to me in a timely fashion as they agreed to do if they did not find my items desirable. Also I had to replace my S2 with another phone which I paid $100. I would like to be reimbursed for all the fees I have incurred while waiting on this fraudulent company.

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ Hello, Due to the great discrepancy in value of your item there is a $6.99 shipping fee. This fee is clearly stated in the terms and conditions you agreed to during checkout. To pay the $6.99 you can simply send money to our PayPal account *********@gmail.com. If you have any questions please simply reply to this email. Latest Offered Value: $0 To Place the PayPal Payment please: 1. Login to your PayPal Account: 2. Click on the Send Money tab 3. Make the payment to (*********@gmail.com) for $6.99. Important: After 7 days of the receipt of this email (12/16/14 ) If we do not receive a reply from you we will continue the recycling process with the latest offered value, and you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have responded to your voiceless company. I have sent several emails as well as voice messages. I need to speak to a person about my concerns. Your response to BBB is the same bogus auto response you sent me via email. You owe me money or send me my property back. Then you owe me for the time spent without a phone bc it exceeded your alleged 3 to 5 business days. You have my number. You are a bunch of crooks I wish I would have read the reviews before dealing with your company. SEND ME MY PROPERTY C.O.D. I am NOT interested in paying you crooks anything you owe me. Final Business Response /* (4000, 9, 2014/12/19) */ The items were forfeited due to not replying back to us within 7 days. We have a timeline and an offer of 6.99 shipping payment. As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. Final Consumer Response /* (4200, 11, 2015/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have checked this website every day since the beginning of this transaction. The website continues to say that items are being processed. I have responded to this company several times. Please pay me as your company agreed ton or return my items.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We sent in an Ipad to sell in August 2014, they gave us a quote for how much they would buy it for and have never sent the check. My daughter sent in her Ipad to this company in August 2014 and was told that they would give her $125 for the Ipad and she approved that amount. They said to expect payment shortly. When she hadn't received the payment within 30 days she emailed and asked them to send her Ipad back. They said no, they would send the payment in 2-3 business days. Never did. As her parent, I got involved at that point and was told they submitted it and I needed to verify our address, which I did. Then they said to expect payment in 2-3 business days. Another month and I follow up again and they say if I can set up a paypal account they'll transfer the money immediately. I set up the account and they said I would see payment in 2-3 business days. Again, no payment. It's been 5 months.

Desired Settlement: This company took my 13 year old daughters Ipad. I am assuming they sold it and made money. They need to pay my daughter what they told her they would pay her or give her an Ipad just like hers that she sent to them. I have all of their emails if you need confirmation.

Business Response: Initial Business Response /* (1000, 5, 2014/12/08) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same response we have been given since August and we have not received either a check or the promised paypal deposit. Final Business Response /* (4000, 9, 2014/12/10) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Final Consumer Response /* (4200, 13, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband just contacted PayPal and there is no history for the last 3 months - he has a screen shot if needed. Another lie. They have our address and our Paypal info and we do not have a check for the Ipad they received and resold for a profit.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I was suppose to get a $80 check since June 2nd and I still haven't received it in the mail. May 14th SellandRecycle received my iPhone 5 16GB phone. They emailed me on June 2nd to tell me after the assessment I was going to get a $80 check from Wells Fargo in the mail in 2 days. June 16th I emailed them to tell them that I haven't received the check in the mail and the next day they emailed me back to verify my address. The same day I replied giving verifying the address. They emailed the next day saying they were going to process the check in 2 days. I emailed them July 8th to tell them I didn't get the check in the mail yet. The same day they emailed me to say they'll send a new check and offered to send it through PayPal. The same day I replied saying no I want the check that I requested. July 9th they sent me an official email saying I will receive my check in 4-6 business days. It's now July 23rd and I still haven't received anything.

Desired Settlement: I just want to get the $80 that I was told I was going to get for my phone.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ We will send out your check today via USPS First class. This is your tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (2000, 7, 2014/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. Business Response /* (4000, 14, 2014/08/13) */ We apologized for this inconvenience. We will open up a case with USPS services to locate your payment check. If it got lost we will send a new check to you shortly. Thank you. Consumer Response /* (3000, 18, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) It amazes me how every customer you have doesn't get paid or the check is "lost". No, I'll accept the proposed resolution when the check is here. Consumer Response /* (-5, 21, 2014/09/05) */ I have sent in TWO BBB Reports since July 23, 2014. I still have not received any payment from "Sellandrecycle". They still owe me $80.00 for my iphone 5 which I sent them on May 14, 2014. I understand that you must have many reports to work on as well, however, it is crucial that I receive this payment or I will be looking to take legal action. I am looking forward to hearing from you.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I sent my cell phone to sellandrecycle.com, and I was promised a check for the amount of $70.00. :I never received the check. I'm still waiting I sent my samsung cellphone to sellandrecycle.com by the return mailer that they provided. I accepted the assement amount of 70.00. I reached out to sellandrecylce by phone, and i got no answer. I sent emails and i got one response. She said the check was sent. I been waiting for my payment for 70.00 for over two weeks. This business should be close for lyning to consumers.

Desired Settlement: I'm seeking what the company promised me, which is $70.00 dollars. I would like my money. I'm very upset.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ the new check will be send out today via USPS FIrst Class mail. XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept because i still have not receive payment for the device that i sent. I research the usps first class tracking number, but there is still update of sent from June 26th. Today is July 5th. I really need this money and this company is giving me a hard time. They promise to payment me for my device and they fail to sent payment. I have plenty of proof. I'm very upset on how they conduct business and led people on. I do accept until it is resolve. I'm unhappy. please help! Final Business Response /* (4000, 10, 2014/07/15) */ We had an internal error during shipping, the check was resend today. Please start tracking it within the next 24 hours at USPS.com. Final Consumer Response /* (4200, 13, 2014/07/16) */ My name is ******* ********, and i'm still waiting on payment of $70.00 from from Sell and Recycle Company. Please research the case and ref# This company has been leading me on and a tons of others. Thank you ******* ********

1/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I agreed to a lesser price on two phones they are buying and was prominsed payment to my payapl in 2-3 days and have been waiting over 2 weeks now I agreed to a lesser price on two phones they are buying and was prominsed payment to my payapl in 2-3 days and have been waiting over 2 weeks now and get no response in email or phone messages as to where my money is for 2 galaxy s III 16GB SCH-I535 VERIZON WIRELESS PHONES PAYMENT WAS DUE NO LATER THAN 8/14/14

Desired Settlement: pay me my money $80 each $160.00 total now

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ We will process your payment within 2 business days. Than you. Initial Consumer Rebuttal /* (3000, 7, 2014/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They've been telling me that for two weeks and now it's day three after this response and I'm still not paid. I also paid them freight to send back two phones which they did so they have my PayPal account which I'm guessing will be the next excuse to stiff me . I only want to get paid as agreed upon

1/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I sent a Samsung Galaxy S3 cell phone to this company to recycle, which they offered to pay me $40 via paypal for recycling my phone with them. They have told me they sent me the payment, but I have not received anything from them. I asked for the payment confirmation from paypal and they are no longer responding to my emails. This business is a scam!!! There are others that posted scam complaints about this company across the internet. They are taking consumer's items and not paying what they promised - in my book that is called 'STEALING'. This business needs to be SHUT-DOWN!! Product_Or_Service: Cell Phone Recycle

Desired Settlement: DesiredSettlementID: Other (requires explanation) Return the phone I sent them back to me. I no longer wish to do business with them.

Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ Hello, we will process your payment via PayPal within 2 business days. Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would prefer they return my phone back to me. About a month ago they told me they had already processed the payment to Paypal, therefore I have no reason to believe they will now within the next 2 days. I no longer wish to do business with them. Final Consumer Response /* (4200, 11, 2014/09/10) */ In their previous response to you they claimed they would send me a refund via paypal within 2 days, and they still have not.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sellandrecycle.com made an offer to purchase my broken cell phone. After I sent them my phone they assessed it and guaranteed me a specified dollar amount. They said my payment would be processed within 2 business days. After a couple of weeks, I Still had no payment. I e mailed them again, and they apologized and said they would process payment within the next 2-3 business days. After another week, I e mailed them again and got the same automated reply. It has been 2 months and no payment has been issued. Product_Or_Service: Cell phone re sale Order_Number: XXXXXXXXXXXXXXXXXXXX Account_Number: XXXXXXXXXXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I want the original guaranteed offer of $30 plus depreciation of my device and interest for my time dealing with this matter. $50 total will suffice. I also request their business practices monitored and fines or penalties placed against them if this practice continues with other customers.

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ We will process your payment of $30 within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 16 September the company said they would make the agreed payment of $30 within 2 business days. It is now 28 September and no payment has been made, nor has the company ever even asked for my paypal information. This is a scam and fraudulent business practice. I request for them to be held accountable. Final Business Response /* (4000, 9, 2014/09/30) */ We will process your payment within 2 business days. Thank you Final Consumer Response /* (4200, 11, 2014/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still have not paid me. They said the same auto generated message to you that they sent to me. This is a scam and I ask that you look into it and hold them accountable for fraudulent business practices.

1/9/2015 Delivery Issues | Read Complaint Details
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Complaint: Breach of Contract and Horrible 'customer service' I entered into a contract for 6 electronic devices; 1 Galaxy S5 Active (blue), 2 S4 Zooms, 1Galaxy S4 (unlocked), and 2 32Gb Ipad minis. I sent the items as requested to Chula Vista via the supplied USPS label and waited for a response. All items were in orginal packaging and were shipped together in the same box. The company received the box 29SEP and advised they had received 3 of my items. Next they disputed that one of the 32GB ipad minis was in fact a 16GB device (not true) and demanded i send them money to ship it back. I sent many emails, called their number several times only to get voicemail. No calls were returned. I was told that their phone lines were being repauired via email. Never would the company give any specific details. I demanded to know the serial number of the ipad in question - what was sent back does not match my device and is NOT a valid ipad serial number. I got very nervous at this point. Each email i sent was replied with 'their policies' that were nowhere to be found. Nonetheless, the did not honor our agreement and have not paid nor shipped any device to me.

Desired Settlement: 693.40 via paypal as promised: IPAD MINI 32GB - BROKEN : 52.00 IPAD MINI 32GB - USED : 137.00 SAMSUNG GALAXY S4 - USED : 150.00 SAMSUNG GALAXY S4 ACTIVE - USED : 110.4 SAMSUNG S4 ZOOM - USED : 122.00 SAMSUNG S4 ZOOM - USED : 122.00 OR MY EXACT DEVICES SHIPPED BACK TO ME AT NO COST TO ME.

Business Response: Initial Business Response /* (1000, 5, 2014/10/08) */ We provided customer service and were still within timelines. We sent back his items due to the customer constant irrational requests and profanity. The item have been sent back to the customer as they were received. The USPS tracking is: XXXXXXXXXXXXXXXXXXXXXX Customer will sign for his returned item. He was using the BBB as leverage to gain profit on items that did not have near market value. Unfortunately it was one of those situation were a customer uses the BBB even when everything id one right as a tool of self gain. Initial Consumer Rebuttal /* (3000, 7, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) These crooks did send 4 items back - they did not take ANY care in packaging them and now 1 ipad 2 s4 zooms and an s4 active have cracked screens. The package was missing two items; 1 S4 and 1 ipad 32 GB. How are these people in good standing with BBB? Final Business Response /* (4000, 11, 2014/10/13) */ We are sending the payment of your other two devices within 24 hours. About the packaging, that is the way you send it to us on first place. Thank you. Final Consumer Response /* (4200, 16, 2014/10/16) */ 16OCT: still no payment and the company still hasn;t responded.

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold them a phone, was promised a certain amount of money and never recieved any. I have called and left numerous messages and emails I was promised $60 for a broken Samsung phone that I shipped to them. I went through their process and sent the phone in to have it evaluated. They contacted me and said that yes it was worth $60 and they were going to pay me. This is been a three month process and I have still not received any money. They will not answer the phone or return any messages.

Desired Settlement: I want the $60 I was promised for the phone

Business Response: Initial Business Response /* (1000, 5, 2014/10/09) */ We will process your payment via PayPal within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company told me I would be paid within two business days they said this on the ninth, It is now the 13th and I still have not heard anything from them. This is a large company that isn't treating customers the right way. Final Business Response /* (4000, 9, 2014/10/16) */ We will process your payment within 2-3 business days. Thank you. Final Consumer Response /* (4200, 11, 2014/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the second time through the BBB this business has told me they would pay me for the phone I sent them and I STILL HAVEN'T received any money from them. Why would a large company like this keep $60 they owe me?

1/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They have not paid me for two cell phones sent to them, despite promises that payment was forthcoming. I sent two cell phones to them on October 3, 2014, which were delivered on October 6, 2014 according to the USPS. They originally stated they would pay $20 for each one, and payment would be made within two days of receipt and inspection. I did not hear from them for a month. When I contacted them, they said they had never received them. I provided them with proof of receipt, and on November 17 they indicated they would only pay $17 for each as there were scratches on the screens. (The phones had screen protectors from the day they were purchased until I sent them to them, so I have some doubt about that claim.) Nevertheless, I accepted their offer of $17 each. I had not received payment by December 3, 2014, so I again contacted them. I was told payment would be processed within two days. It is almost two weeks later and a month from the time I accepted their offer and I still haven't received a check. I just want to get paid.

Desired Settlement: Payment for the two phones.

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ We are very sorry that you have not received your payment yet. We can send you a new check, or if you have a Paypal account we can send the funds immediately. Again, we apologize for any inconvenience this is causing you. Thank you, Initial Consumer Rebuttal /* (3000, 7, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have previously promised payment, but have not delivered on that promise. I will accept this response when I receive their check. Final Business Response /* (4000, 9, 2015/01/02) */ We are very sorry that you have not received your payment yet. We can send you a new check, or if you have a Paypal account we can send the funds immediately. Again, we apologize for any inconvenience this is causing you. Thank you, SellandRecycle.com -- Final Consumer Response /* (4200, 11, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same story they have been giving me for the past two months. They say they will send a check but they never do. This complaint can only be resolved by action, not promises.

1/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent my phone over two months ago and still have not received payment. I sent my phone (Samsung Galaxy S4 with a broken LCD) on July 20th, 2014 with an offer of $50. It took them over two weeks to even acknowledge that they received it. They finally assessed it on Aug 21, 2014 saying that the offer was to be $40 because the battery was not included, which in fact, it was. I sent several emails including one informing them that the original email I gave them was no longer accesible by me which was *****@*********.com. Even though I did send the battery I accepted the offer because the process was taking much much much longer than the website promised and I wanted to just get my money instead of arguing over ten dollars. It said that my payment would be sent within 24 hours. That was over a month ago. I have called numerous times and I strongly believe that they don't even have customer service reps because no one ever answers and after waiting for several minutes it prompts you to leave a message.

Desired Settlement: I would like my check sent to me. I would to have my original offer because I did send the battery and I feel that their staff simply cant keep up and lost my things. I sent a $700 Samsung Galaxy S4 with a broken LCD and they are getting an excellent deal. I just want what I was promised.

Business Response: Initial Business Response /* (1000, 5, 2014/09/24) */ We have already send your check via USPS First Class Mail. Here is the corresponding tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) That tracking number is a pre-shipment number. The explanation from usps is this: The U.S. Postal Service was electronically notified by the shipper on September 25, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. Information, if available, is updated periodically throughout the day. Please check again later. Their statement the day before this was created was that they had already sent my payment. Pre-shipment could be indefinite. I want an accurate physical check sent to me. Final Business Response /* (4000, 9, 2014/09/30) */ We had some internal errors and your check was never sent. We will send it today. We apologized for this inconvenience. Thank you. Final Consumer Response /* (4200, 13, 2014/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is ridiculous. The tracking number still shows that they have not placed the check in the mail at all, and that USPS only has a notification from this company that they will be receiving it. It's 3 days past saying "We will send it today". Mail my $50.00 check today!

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have never received payment for a cell phone that I sent to them. On July 16 I was given an offer from this company to recycle my Samsung Galaxy S3 cell phone for $40. They mailed me a return container, which I received a few days later. I put my phone in the container and mailed it back to the company. It took them 1 month to update their website to say that they had received my phone. They emailed me on Aug. 21 saying that my phone had been received and that it was in the condition I had originally stated. They said that payment would be mailed within 2 days. This has now been 2 months and I have never received payment. I have emailed their customer service multiple times. I have also called their customer service line with no one ever answering. I have left voicemail messages to have them contact me about my payment. The business is a ghost and doesn't seem to exist but to steal individual's cell phones for profit.

Desired Settlement: I am seeking the $40 that they owe me for my cell phone. I would also appreciate another $20 for the hassle of trying to contact them multiple times and having to wait months for my check.

Business Response: Initial Business Response /* (1000, 5, 2014/10/31) */ We will process your payment within 2-3 business days. Thank you! Initial Consumer Rebuttal /* (3000, 7, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to keep this case open until I actually receive funds. They have told me this before and did not receive payment. I will be checking the mail this week to see if payment is actually sent. Final Business Response /* (4000, 18, 2014/11/10) */ Thank you for contacting us. We dropped off your item at the USPS facility. The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 to 2 business to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send you a another check within 1 to 2 business days. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 20, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptable! The payment should have gone out on Nov. 4 and already been delivered. It is now Nov. 11 and I am still without payment. Stop stalling and mail my check, certified if necessary. I am so displeased with this whole situation.

1/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I am extremely stressed and frustrated at the lack of compliance from SellandRecycle.com. I sent THREE phones, in the same package, which I accurately submitted the condition in which they were in. I received a message from a "carmen sanchez" that my phones were a huge discrepancy in that one had water damage and and the other phone wouldn't turn on. The questions on their site asked only 3 questions, 1: Is the phone working or not, which I accurately stated the 2 sg3's did not.I reported the body of the 2 samsung gs3's were in perfect condition,but neither phone turned on(the site offered $40E in nonworking condition). on 7/30/14 They claimed that this was a HUGE discrepancy that the phones did not turn on,via email. The 3RD phone, a samsung galaxy s4 in working condition but the glass was cracked. On 8/15 finally received email that they assessed my S4 and would send me my $60 within 2 days. I have contacted them to let them know i have not received my payment, in which they stated that wells fargo had not sent the check.But Wells Fargo is not in the agreement,it was that they would PAYPAL the funds to my email address that I submitted at sign up with their company from day 1. paypal to the same email they're emailing me at. They apologized &stated they will paypal the funds in 2business days. I contacted them again,they apologized again stated they will send my pmnt in ONE business day. Still nothing. I'm at my wits end and having extreme headaches,because I have tried calling on the phone and no answer! If I knew that I would be going through this frustration, I would NOT have entered into an agreement with an unethical business service such as this. HORRIBLE COMPANY.(8/15/14, will send you $60 in 2 business days; 8/25/14:We apologize for the delay Wells Fargo has not sent check yet; 8/26/14:We apologize for the delay,funds will be sent within 2-3 days via paypal; 9/1/14 we apologize for the delay funds will be sent via paypal withn next 24hrs.)9/2/14:Still no payment.~********* ****** Product_Or_Service: submitted cell phones for payment for recycling

Desired Settlement: DesiredSettlementID: Other (requires explanation) This company needs to pay me/anyone/everyone that they owe money to. Consumers should not be treated like this. I should be paid ALL OF MY MONEY for ALL the phones I accurately described in which they offered me $40 for them even after I claimed 2 of them did not work. The fact that the phones did not work, is not grounds for not paying what they offered when they had that information prior to the offer.AND this company should NOT be doing business. this treatment should be stopped.

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ We will process your payment via PayPal within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */ Subject: Re: BBB Complaint Submission Thank you so much for your quick reply and attention in this matter. Here is another response now with no date whatsoever of when to receive my funds. Please have them expedite if you can. I appreciate it very much. Thank you, mS Sent from my iPhone On Sep 2, 2014, at 9:12 PM, <**********@cbbb.bbb.org> wrote: Thank you for submitting your complaint to us. The BBB that will process your complaint is: BBB of the Golden Gate & Northern California 1000 Broadway, Suite 625 Oakland, CA XXXXX Phone: (XXX)XXX-XXXX Fax: (XXX)XXX-XXXX Email Address: ****@bbbemail.org Website: www.goldengatebbb.org You will hear from this BBB soon regarding your complaint. What's next? Did you know BBB does more than just collect complaints? Use BBB to get news and tips concerning the marketplace. Or to find a great BBB Accredited Business. Final Business Response /* (4000, 9, 2014/09/12) */ We have send your money via Paypal. Thank you. Please see below: Payment Sent (Unique Transaction ID # 30FXXXXXKFXXXXXXN) Sent to: ********* ******-****** (The recipient of this payment is Verified) Email: ****************@yahoo.com Amount sent: -$60.00 USD Fee amount: $0.00 USD Net amount: -$60.00 USD Date: Sep 12, 2014 Time: 09:52:36 PDT Status: Completed Subject: You have sent $60.00 USD to ********* ******-****** with PayPal Funding Type: PayPal Balance Funding Source: $60.00 USD - PayPal Account Final Consumer Response /* (4200, 12, 2014/09/16) */ I am still not in agreement that they kept my other two phones, as I stated the exact condition in which they were in. I would not have submitted the samsung galaxy S 3's phones if they had said, they did not accept phones that had water damage or phones that do not turn on. however , their website stated that they offered me money for those two phones in the condition that I had told them that they were in. They had no grounds to "change their mind" after I stated exactly the condition they were in. - I finally received my funds for the GAL.S.4. on September 12,2014, after they received my complaint from BBB. (over a month later, of them telling me two days, two days, two days, one day, 24 hours., etc etc.wow.) People shouldn't have to go through this. BBB - what are YOU going to do about them? There are NUMEROUS complaints on this company on your website and other websites of their non-payments and extreme lagging in their part of the contract, they were very persistent with e-mails about sending me my envelopes and still waiting for my phones. I had received multiple messages from them to send IN my phones to them, they were pretty forthcoming and attentive with THAT! ~disappointed U.S.Consumer & taxpayer. case #XXXXXXXX

1/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: They claim that once they have rec'd an item, you will receive reimbursement for sale of item w/i 3-5 bus. days. It's been FIVE AND A HALF WEEKS! On 7/13/14 I created a label on their website to send and sell my Samsung Galaxy S3 to this company. I did a factory reset to extract all personal information. Item was in perfect condition as from day one I have always has a high-end guaranteed screen protector and a hard case protecting the body. No water damage either! Item was dropped off at local USPS 7/14/14. 7/21/14 I received an email from SellandRecycle.com stating they have received my "Samsung Galaxy S III (S3) 16GB SPH-L710 (Sprint)" and that the assessment period is 2-5 days and at that time I will receive an email with their assessment. I can accept or decline, and if I accept, they will release payment for the agreed upon amount. According to their website guidelines of the item I returned, the amount I determined it was worth was $66.00. To date, I have contacted them several times via email, through my email, and on their website and even called their customer service phone number listed on their website, waited on hold until being sent to voicemail and left a voicemail to return my call. I just can't get any response from these people, and to date have received no correspondence from them. Thinking I may have overlooked an email from them, I look daily on their website to "track my item" and it still states the "item assessment pending".

Desired Settlement: Either return my "Samsung Galaxy S III (S3) 16GB SPH-L710 (Sprint)" and enclosed wall charger, or send me a check for $66.00 for the sale of the aforementioned item.

Business Response: Initial Business Response /* (1000, 5, 2014/08/29) */ Thank you for contacting us. We are not able to find your account. To better assist you, please give us the email address, and or your first/last name that you originally used with us. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint contained my "first/last name" that I originally used with them AND my exact item sent to them for sale. There is NO EXCUSE for them having ANY item STILL in their posession for this amount of time without having resolved its' presence. As stated in my complaint, I mentioned I had sent them emails and left a voicemail. STILL no response. Seems like a response lacking interest in the complaint while still boasting your logo on their website! Final Business Response /* (4000, 9, 2014/09/04) */ We apologized for this inconvenience. We been cutting staff and changing associates. We are just catching up with phone testing. We will send your phone assessment within the next 24 hours. Again we truly apologized for the delay. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 11, 2014/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would have accepted their proposed resolution if I hadn't read other such compliants on your website about this company. After doing so, I wanted to see if SellandRecycle would indeed send my phone assessment "within the next 24 hours", so I waited as long as I could to give them a fair amount of time to make good on their statement. As of this moment, they have made NO CONTACT with me regarding my Samsung Galaxy S III phone that they themselves stated they received EIGHT WEEKS AGO.

1/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They have had my item for 3 weeks already! They never respond to emails. Never answer the phone. I called and emailed 4 a week straight This is a scam This company gives you money for broken or old cell phones and other items. They ship you kit and you send them your item. I sent them my damaged Samsung Galaxy Note 3 cell phone. The offer was $85. They notified me through email when my item was received but after that there has been no communication. They stated on the email that it was a process of 2-5 business days to assess the item. They received mine in August 22nd. I tried calling but there has never been an answer and they ask you to leave a message that they never respond to. I have sent countless emails through their website and they never respond. I am worried that I have been scammed by this company.

Desired Settlement: Money or Samsung Galaxy note back. They should also have a way for customers to get in touch with the company.

Business Response: Initial Business Response /* (1000, 8, 2014/09/25) */ Thank you for contacting us. We send you an assessment back on March 28th. Your offer was forfeited it because we never received an email from you. Please see below: Thank you, SellandRecycle.com Original Message Subject: Item Action Required* Serial Number Date: Fri, 22 Aug 2014 12:33:09 -0700 From: Customer Service <***************@sellandrecycle.com> To: **********@yahoo.com Hello , We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The phone has water damage and the board is damage and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (8/22/2014 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 10, 2014/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) You must have a glitch in your system because my item was sent in in August, like I said in my complaint. I have the email conformation to prove it. Plus your not even addressing the fact that your company has false advertisement and does not ask specifically how your item is damaged, just is it broken : yes or no. I put yes so there is no reason why you shouldn't eke your word. Final Business Response /* (4000, 12, 2014/09/30) */ Hi *********, Thank you for contacting us. We send you an assessment back on Aug 22. Your offer was forfeited it because we never received an email from you. Please see below: Thank you, SellandRecycle.com Original Message Subject: Item Action Required* Serial Number Date: Fri, 22 Aug 2014 12:33:09 -0700 From: Customer Service <***************@sellandrecycle.com> To: **********@yahoo.com Hello , We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The phone has water damage and the board is damage and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (8/22/2014 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. This is according to the terms and conditions that you agreed on the beginning of the whole process : 20.3 If SellandRecycle.com receives your item and upon assessing it the condition differs from your stated condition, you will receive an assessment email. If you do not wish to accept SellandRecycle.com assessment and request your item(s) to be sent back. You must reply, accept or decline within (7) days of the sent date of the assessment email, if no response is received you will forfeit the right to accept or decline the assessment offer at this given point and you will be legally bound by the sale transaction. At this point SellandRecycle.com. will mail a check or send a PayPal payment for the amount on the assessment email. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 14, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are not answering my question. There was no " great discrepancy" I answered all of the questions on your website truthfully and clearly stated it was Broken and did not turn on. Your website still offered me $85. You should keep your word on stop waisting peoples time with false advertisement. Please respond with something related to my complaint, thank you.

1/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was attempting to sell my phone with them. I answered all questions correctly but they declined and want payment to send it back. On August, 23, 2014 I accepted an offer from sellandrecycle.com to buy my phone from me for $40. I answered all questions fully and honestly. There were only three questions and no other space to put additional info. They agreed to send me a prepaid shipping kit in 2-5 business days. Over 2 weeks later I finally received the shipping kit and sent back my device the next day on September, 2, 2014. They said it should take about 5 business days from when the item was received to get an update. The tracking information on the packaged showed it was delivered so I waited 5 business days and contacted support. I received no response. I called and was put on hold for 5 minutes again with no answer before the phone on the other end hung up. I e-mailed support again and a few days later they finally got back to me and said it should only be a few more business days. I waited again and nothing happened. I contacted them again 2 weeks ago and they said again 3-5 more business days. Over 7 business days after they sent that message I finally received and e-mail saying it was received. I then received an e-mail saying there was a great discrepancy in the the description of my device and that they could take it from me without payment or send it back for a fee of $6.99. I told them this was outrageous and they quoted there policy of selling items to them. The fact is I did not lie and I did not show a great discrepancy in the description of my device. I simply answered the questions I was given. And now to ask me for a payment to send it back it just stupid. I would like my phone returned to me free of charge or a check for the original valid offer of $40. Please take action. My phone is Samsung Galaxy S III (S3) 16GB SGH-i747 AT&T, there are no other order numbers or details I can find on there website.

Desired Settlement: I want sell and recycle to either send back my phone free of charge or send me a check for the original agreed upon $40.

Business Response: Initial Business Response /* (1000, 5, 2014/10/09) */ Hello, As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Important: After 7 days of the receipt of this email (10/9/14 ) If we do not receive a reply from you we will continue the recycling process with the latest offered value, and you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this response from Sellandrecycle.com because this is exactly what they told me in there e-mail and I'm not looking to get copied and pasted the same thing! As suggested I will try to find some middle ground. How about a revised offer? Instead of $40, how about $17.25? That is the current amount for the phone when answering the three questions the same way I did. "Is it fully functional? - No, Is it in flawless condition? - No, Broken or damaged? - Yes. (again as you can see I answered all questions correctly). I'm really trying to find a solution that works for both of us, and to find middle ground. But, I would still like the phone to be sent back free of charge. However, if you would like to revise your offer to $17.25 that would also be acceptable. I'm not trying to get something for free or be the worst customer ever, but just no loose money and feel like I'm getting scammed. So I urge you (sellandrecycle) to reconsider you offer and try to find a compromise that works for both of us. Now, I realize that you are obviously the one with the power since you have the phone, and you can decide not to send back if you wish. But, I truly believe that is bad business, ethics and advertising. Another point is why would that be the offer if when a phone with that description comes in and doesn't receive that amount when it was truthfully described. Thank you for listening to my concerns and I truly hope you decide to reconsider. It is not worth either of out time to just paste the same legal response as you did here and in our e-mails. Final Business Response /* (4000, 10, 2014/10/13) */ Hello, As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 12, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just copied and pasted the exact same thing! Sellandrecycle clearly does not have to customer in mind and is not even willing to compromise. I see that I am obviously getting no where! I am by no means agreeing to their offer, but I am saying I will not be paying them; EVER! Again, I will stick to my comments before as I do not wish to waist my time yet again. Thank you BBB for assisting me in this complaint but I feel it has gotten nothing accomplished. I just hope this deters others from using their "service".

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We previously filed claim # BBB CASE#: XXXXXXXX - the business first said they would process payment within 2-3 business days on 10/20/14. We did not receive the money so we did not accept the settlement. On 10/29 sellanrecycle claimed they would assess our device after completing assessment within a week they would send payment. We still have not received payment and they case was closed - without resolution. Please refileMy daughter contacted sellandrecycle regarding an exchange of her iphone 5S for cash in the amount of $135. They sent her a prepaid label to ship the phone, which she did. She received an email a week later from sellandcecycle claiming they received the mailing envelope empty, there was not any phone included. She did send the phone and I have made numerous attempts to contact them, by email and by phone, to no avail. I was trying to contact them to determine if the mailer was tampered with or if maybe the phone was misplaced in their operation, I could provide them with a serial number. I have called and left messages, with no call backs. I have emailed with no response.

Desired Settlement: DesiredSettlementID: Refund $200 = $135 for originally agreed upon price + $65 for time spent on pursuing this payment

Business Response: Initial Business Response /* (1000, 5, 2014/11/25) */ Hello, We never received a phone from the customer. We can not pay for what we never receive. please see below: Forwarded Message Subject: Item Action Required Date: Mon, 15 Sep 2014 14:41:04 -0700 From: Customer Service <***************@sellandrecycle.com> To: *************@yahoo.com Hello , We receive the bag empty please send the item so we can asses your phone. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have tried to call, email and have received no response from them. We sent the phone and have asked them to verify if the phone was received and misplaced. This is extremely frustrating, as the previous claim with BBB they said the money would be credited in 2-5 business days. When that did not happen, they communicated that they were assessing claim and money would be sent within 10 days. Now they are communicating the device was never received! This has been going on for almost 3 months now! My daughter has no phone & no money to replace it! Refund the $135 immediately! Final Business Response /* (4000, 9, 2014/12/03) */ Again, we have never receive any device from this customer. We should not be held liable for any amount since they never send a phone. AGAIN, THE CUSTOMER NEVER SEND A PHONE TO US. THE ONLY THING THEY SEND WAS AN EMPTY BAG. Consumer Response /* (-5, 16, 2014/12/31) */ I still have not received resolution on this claim. We did not ship an empty bag to the sellandrecycle - we shipped them our phone, and they have claimed that they received an empty bag. It is appalling to me that they can claim that they did not receive and we are out the $135 that they advertise. Please advise what can be done about this Consumer Response /* (4200, 18, 2015/01/08) */ I still have not received resolution on this claim. We did not ship an empty bag to the sellandrecycle - we shipped them our phone, and they have claimed that they received an empty bag. It is appalling to me that they can claim that they did not receive and we are out the $135 that they advertise. Please advise what can be done about this

1/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent in iPhone 5c to be sold I sent iphone in to be sold to them they sent me an email on 8-8-14 saying I would have payment of 195$ in two business days. I never received payment. I emailed them multiple times and never got a response until I said I was going to report them to BBB. They then sent a couple emails every day or so saying money will be deposited into my paypal account in 24 hours and it never was. Now they will not respond to my emails or phone calls. I still havnt received my money and they still have my iphone.

Desired Settlement: I want the $195.00 deposited into my pay pal account like I was promised

Business Response: Initial Business Response /* (1000, 5, 2014/08/27) */ we will process you payment via PayPal within the next 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have said they will process payment in next 2 business days for over a week now and never do it see following emails: Hello *********, We apologized for this inconvenience. We been cutting staff and changing associates. We are just catching up with payments. We will make your payment via paypal within the next 24 hours. Again we truly apologized for the delay. Thank you, SellandRecycle.com On 8/21/14, 6:57 AM, ********* ******** wrote: I want my money I was promised weeks ago deposited into my paypal account by the end of the business day today or I will be forced to file a complaint for fraud against your company! You have my device now I want my money, you have had ample time to send me my money. Paypal account: **************@gmail.com On Wednesday, August 20, 2014, sellandrecycle.com <****@sellandrecycle.com> wrote: Hello *********, Thank you for contacting us. We apologized for the inconvenience and delay in your payment. We will process your payment via Paypal.com within the next 24 hours. Thank you, sellandrecycle.com On 8/20/14, 3:38 AM, ********* ******** wrote: Where is my money that I've been promised twice for the phone I sold you? This is ridiculous!! If I don't get my money deposited into my paypal account today Or I will contact the better business bureau and every possible business review site I can find and I will make this a daily task. On Friday, August 15, 2014, sellandrecycle.com <****@sellandrecycle.com> wrote: Hello *********, Thank you for choosing SellandRecycle.com. We will send out your payment via Paypal within the next 2-3 business days. We will email you as soon as your funds are available. Thank you, SellandRecycle.com On 8/15/14, 10:34 AM, ********* ******** wrote: Where is my payment that I was guaranteed id get? I have tried to contact you with no response! This is the second time I've sold you a device last time I was told my check was sent but I never received it finally after a month my money was deposited into my paypal account. So I thought I'd give your company another chance and what happens? I still haven't revived my money or a response from your company to why I haven't received it. If I don't get a response and my money by the end of next week I will make it my daily task to complain to the better business bureau and every possible internet review site I can find until your company is proven to be what you are!!! On Friday, August 8, 2014, <****@sellandrecycle.com> wrote: View Online Hi *********, Great news! Your iPhone 5C 16GB Verizon Wireless assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $195.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team Copyright 2012 SellandRecycle.com all rights reserved. Not interested in our emails anymore? unsubscribe. If you'd like to unsubscribe and stop receiving these emails click here. I just want the money I was promised for my item and for sellandrecycle to stop making excuses as to why every time they say the money will be deposited in 2-3 business days and it's not. A couple times they've even said it will be deposited in 24hrs and those 24 hrs pass ******* any money being deposited.

1/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: i send my ipad to them to sell and they told me I would receive 140.40 for the sell of it. then they send me a email and told me it was only worth 52.00 dollars well I accepted the payment of 52 but never receive it. It was suppose to go in my paypal account never to receive it. then I email them seraval times and I never got a respond on my money. they need to mail or me a check for 52 or send it paypal account for mail me back my ipad

Desired Settlement: DesiredSettlementID: Refund gave me money for the sell of the item or return my item

Business Response: Initial Business Response /* (1000, 8, 2014/08/27) */ We will process your payment via PayPal within the next 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 10, 2014/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) no, depsoit were every made to my paypal account. They made false statements on h poo w they do businesses. It one week ir will 3 months since i send this item to them and i have never recieved payment of any kind. Final Business Response /* (4000, 12, 2014/09/03) */ We will Process your payment within 2 business days. Thank you. Consumer Response /* (3000, 21, 2014/09/26) */ i never recieved my item or my money from this company but yet my complaint has been close. tgis company is fraud and scamming people

1/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sellandrecycle website advertises that payment will process within 2-3 days. It has been months and they will not respond or pay. I chose to send my old cell phone to this company in exchange for the $40 they offered for it through their online program. I followed the instruction I was given and shipped them the phone in the box with the shipping label they provided. This was done on July 12th 2014. There was no receipt of delivery and I called the numbers on the website multiple times trying every extension to follow up. Every single call I was on hold for 5 minutes then it goes to a voicemail saying they were busy with other customers. On October 22nd (I had already given up and accepted I wasn't getting paid for my device) i received and email stating they had received my device and it was accepted for payment and that my payment would be processed into my paypal account in 2-3 days. It clearly states on their site that payment will process 24 hours after receiving the item. I waited the 3 days, received nothing from them, and then sent a follow up email. Sell and Recycle responded saying payment would process in 2-3 days. I informed them it said 24 hours on the site and they responded again saying it would be paid within 24 hours. It has been over 24 hours, I have received NO payment or contact, and they have ignored my follow up emails. I have also called and gone through all the options on the automated call number on the site and been transferred to a voicemail after holding for 5 minutes just like before. I believe this to be a fraudulent company and feel that I have made every effort to complete my end of the agreement only to be rewarded with my phone having been stolen. It was a Samsung Galaxy S3, payment was to be sent to my paypal account via the email *************@gmail.com. I have all the emails from this ordeal as well as the shipping information from July. The website advertises that this company is BBB accredited, yet online searching reveals that I am not the first person they have treated in this exact same manor and that many of the customers who fell to this have never been paid for their devices.

Desired Settlement: The money that was promised to me should be added to my paypal account as promised. I believe the value should be doubled for a sum of $80 due to the fact the customer service was non-existent and they state on the website that as a customer you will 'get paid fast'.

Business Response: Initial Business Response /* (1000, 5, 2014/11/04) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe this to be true. This is not how Paypal works. Under the Paypal system, funds do not have to be 'claimed'. The person sending the money simply inputs the email address provided by the recipient (*************@gmail.com) and the dollar amount and clicks send. The money then goes directly into my Paypal account and I will be notified by email. This is an instant transaction and not something that you send for processing. There is no activity relative to sell&recycle.com on my Paypal account and I do not accept their response. I will not rescind my complaint until the money is in my account. I can send a Paypal payment to anybody in the world with an account in under 2 minutes. Why is this such a struggle for sell&recycle when they advertise 'Paypal Verified' on their website? If the BBB was not involved I would never have gotten this answer (regardless of its validity) and I feel that if I rescind this before payment is made I will simply go back into the cycle of being ignored as before. Please continue to investigate this. Final Business Response /* (4000, 10, 2014/11/06) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Final Consumer Response /* (4200, 15, 2014/11/12) */ ***Document Attached*** On 11/11/14, there is still no activity on my paypal account from sellandrecycle.com. Also, if my identity is hidden from sellandrecycyle.com by BBB how can they know who is to be paid for this? I still have not received anything from them...

1/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is a website that I sent 2 phones in for recycling. 1 phone was deemed worthless and they offered to send it back to me for $6 shipping or recycle it for free. I opted to have them recycle it. I also sent in another phone, a Windows cell phone. I have tried on several occasions to get an answer on this item. I either need the phone back or payment from them for the phone. I have several e-mails of them promising to process the item and then no response on the value. Product_Or_Service: Used phone re sale

Desired Settlement: DesiredSettlementID: Refund I would either like the phone that I sent in back or a payment for the phone.

Business Response: Initial Business Response /* (1000, 5, 2014/10/20) */ We will send the assessment of the Nokia Lumia 1020 within this week. Thank you Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be satisfied when I actually get a response on the value and a check in the mail. They have told me they would asses the phone several times and it never happens. Final Business Response /* (4000, 9, 2014/10/22) */ We will send the assessment of your device within 24 hours. Thank you. Final Consumer Response /* (4200, 13, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) No e-mail or contact was made to me by the company. It has been over 24 hrs. Again I will be satisfied when I either receive a check or my device back. ******* ********

1/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have not received the $50 payment for the Samsung S3 I sent in June, 2014. I have contacted the company multiple times but still no payment. I sent my Samsung S3 Verizon phone to SellandRecyle after receiving a quote for $50.00. 6/12/14: SellandRecyle Team email: Good news! Your Galaxy S III (S3) 16GB SCH-i535 (Verizon) Verizon Wireless assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $50.00. Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. 8/6 – I had not rec'd an email or payment & when I checked the status on the website it said "Waiting for offer to be accepted or declined". I had not rec'd an email asking that I accept or decline the offer so I emailed the company 8/11/14: SellandRecyle Team email: ''It looks like you already accepted the assessment. Your name has been added to our pending payment list, your payment will be processed within the next two business days." 8/20 - No payment received so I contacted them again '' It is now the 20th - over 2 months since my Samsung phone was received by your company - and we still have not received the $50.00 payment for the phone. The status on your site is still showing "waiting for offer to be accepted or declined" although the email response below that I received on 8/6 shows that it has already been accepted and that the payment would be processed in 2 days. In checking other reviews by others who have sent their phones to your company, this is unfortunately a common complaint. If I do not receive payment in my account by Friday, 8/22, I will be forced to report your company to the Better Business Bureau.'' 8/20/14: : SellandRecyle Team response: ''We apologize for the delay we are making our best effort to deliver your check as soon as possible. We have checked Wells Fargo's website and it is well past the expected date, therefore I would like to verify the address that we have on file before we send you another check. I responded the same day ''Hi - yes, that is the correct address. I would like to receive an email confirmation when the check is put in the mail''. *This was the correct address at the time (we have since moved to NC but have our mail forwarded from the PA address so it is okay to use the PA address for mailing the check). 8/21/14: SellandRecyle Team email response: Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days. 8/21/14: My email response: That is the same thing I was told on Aug. 11th in this email string below. I am really disappointed in my experience with your company to date and sincerely hope that we receive our check this week. 8/22/14: SellandRecycle Team email response: Thank you for contacting us again. We are very sorry for the inconvenience this may have caused you. Do you have a PayPal account in where we can deposit your funds immediately? We can also try sending you a new check via USPS First Class mail and provide you with a tracking number. 8/22: My email response: Yes. My PayPal account is ******@yahoo.com. I would prefer the $50 be deposited via PayPal rather than waiting for a check. Please confirm that the money has been deposited by Monday. Thank you. 8/25: SellandRecycle Team: Thank you for choosing SellandRecycle.com. We will send out your payment via PayPal within the next 2-3 business days. We will email you as soon as your funds are available. 9/6/14: My email response: I still have not received payment and will be contacting the Better Business Bureau on Monday. I am really disappointed in your company and lack of follow -up to your commitment. I did not have an opportunity to send this complaint earlier due to our activity around our move to NC but am writing now to ask for your assistance.

Desired Settlement: I would like the $50 promised to be sent in a check made out to me to our address and a shipping tracking number sent to me at my email. I do NOT want it deposited in a PayPal account at this point. Thank you for any help you can provide. This has been a very frustrating experience and it appears that I am not alone in this as many others have posted similar scenarios.

Business Response: Initial Business Response /* (1000, 5, 2014/09/30) */ We will process your payment via paypal within the next 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you read back through my complaint it is noted that the statement "We will process your payment via PayPal within the next 2 business days" has been made at least 3 times since June but no payment has yet been received. My desired resolution is for a $50 check to be mailed to me and a tracking number provided. I would like the check mailed to me today at the address noted on this consumer complaint. Final Business Response /* (4000, 9, 2014/10/02) */ We will process your payment within 24-48 hours. Thank you. Final Consumer Response /* (4200, 11, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this is the same promise that I've been given 4 times now since my phone was received by this company in early June. Since this is the same response provided on Oct. 1st when the company received the complaint from the BBB, it should post to my account today, correct? Yet, when I check it later today, I can almost guarantee that there will not be a deposit. This is the same run around that I've been getting the whole time from this company. At what point do you stop saying that it will be processed within 2 days (or, in the case of this response - within 24-48 hours)and actually do it?

1/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I requested a quote for two phone products to sellandrecycle.com, and followed procedures to sell my devices to them. They have not remitted payment. I visited sellandrecycle.com on 6/12/2014 to receive a quote to sell two android phone (Motorola Ultra and HTC DNA) I was no longer using. This site advertises that they're not "selling" your item, but "recycling" it, which I liked. I was satisfied with the quoted amounts of $98.40 and $104.40 for my products, for a total of $202.80. I sent in my devices using the shipping kit that was sent to me, and waited for my acceptance and PayPal payment, which is advertised on the site as taking about a week via the testimonials. I finally received an email on June 24th stating that my items were received, and it would take 2-5 business days to receive an "assessment" from a technician. I still had not received this "assessment" by July 15th, so I used the "contact us" form on the site. I received a response on July 22nd that my assessment was available for review on the site. I signed in it right away so I would finally receive payment.I was very upset by this, but since I had waited over one month to even receive the assessment, I ended up logging in the same day and "accepting" the assessment. The payment was to be sent right after accepting the assessment. I still had not received payment by August 12th, so I emailed the customer service email listed on the "contact us" page on the site. I received a response apologizing for the delay, and advising that the money would be deposited into my Paypal account by 5pm PST the same day. It was not deposited, so I emailed again on August 19th and asked where the payment was, and have yet to receive a response. On August 20th, I called the customer service number listed on the "contact us" page twice, and sat on hold for a long time before being transferred to voicemail. I left a message with my concern and the contact info. I still did not receive a response. I again emailed on August 22nd and August 26th and still haven't received a resolution. I finally called twice again today and was sent directly to voicemail. I left my contact info and have yet to receive a response. At this point it seems as though this company has stolen my items by not intending to pay me as we originally agreed, and they refuse to respond back to my questions about never receiving the payment.

Desired Settlement: I what my payment that is owed to me of $202.80 Immediately via pay-pal using the email addressed provided.

Business Response: Initial Business Response /* (1000, 5, 2014/09/05) */ Hello we will process your payment via PayPal within 2 business days. thank you Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is now September 12th, 5 days since they said they would pay me my money for the 6th time and still no payment. Like i have stated before and in original complaint the company keeps responding payment will be in my account in 2 days and it is never done. It is now 3 months since the original transaction and still no payment. Sellandrecycle.com is a fraud and a scam. I will be going to the authorities.

1/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to provide services. On September 2, 2014 SellandRecycle offered a cash quote of $112.00 for my used device (Motorola Droid Maxx XT1080M verizon wireless). All I had to do was ship it to them and upon inspection they would fulfill their final offer. Wednesday, September 3rd, 2014 I mailed my phone out to SellandRecycle so it can be exchanged for the cash offer. As of today Tuesday, Septemebr 16th, 2014, the whereabouts of my phone are unknown and SellandRecycle has not responded to my emails or phone calls regarding the matter. I am starting to believe I was scammed. There seems to be no way of getting into contact with them and I shipped my phone out two weeks ago tomorrow. The package was never returned to sender (me) so someone has it.

Desired Settlement: I would like them to carry out their service! If not I would like my device back, and if that can't happen I would like to be compensated.

Business Response: Initial Business Response /* (1000, 5, 2014/09/18) */ We will test your item and send you an assessment within 24-48 hours. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been more than 48 hours and I still have not heard from SellandRecycle regarding the cellular device I shipped to them 3 weeks ago tomorrow. Final Business Response /* (4000, 9, 2014/09/25) */ Thank you for contacting us. We will test your item and determine the value of the device. Please allow us 3 to 5 business days to review your phone, we will then send you an assessment via email, where you have to accept or decline our offer. As soon as you accept our offer, we release payment. If you have anymore questions, please feel free to contact us again. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 13, 2014/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They stated that they would test and appraise my cellular device within 48 hours a week ago. I originally shipped it to them on September 3rd 2014. Now they want another 3 to 5 days to handle the matter. I believe they lost my item. I either want my device returned or be compensated for it if lost. This was not supposed to be a massive headache. I traded in my PS3 into Amazon.com and it only took 3 days. Sell&Recycle takes a month to handle a smart phone trade in. Ridiculous! They should loose their business license.

1/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Have Been Calling & Emailing As To Why I Have Yet To Recieve Payment Of $205.00 For Samsung Galaxy Sent In Still No Response I Have Been Sending Emails And Havent Gotten Any Response Also When Call To Speak With Customer Service Nothing Can Be on The Phone up to an hour Before Call Gets Disconnected The Problem Is That I Havent Recieved Payment for Device Sent in AlsoThat It Took A Month Just To Get Paid Nothing and Now a year and still waiting Intial Quote Date 12/15/13 Quoted $246.00 Device Recieved By Them 12/28/13 Assement of New Offer 1/06/14 New Offer Amount $246.00 Problem Date 1/16/14 On January XX XXXX Got an Email Of Payment Will Be Sent Out Via Check and That It Was Being Sent In A white envelope from wells fargo within 4-6 business days checked mailbox after 6 days had pased and thats when i called but was put on hold from automated system then about 30 minutes later told to leave a message also sent an email letting them know i havent recieved a check and to see if i can get paid thru paypal No Response

Desired Settlement: I Would Like Payment of $205.00 To Be Sent To My Paypal *********@gmail.com or Send My Galaxy S4 Back to Me

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2014/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I Do Accept This Response But I Need To Know How Long Is This Going To Take And When Are The Funds Going To Be Place In My Paypal Account *********@gmail.com Final Business Response /* (4000, 15, 2014/12/22) */ This process usually takes within 2 business days. We had your PayPal account under this email: ********@ymail.com If you wish to change it, please let us know. Thank you, Final Consumer Response /* (4200, 17, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thats My Email Account I Dont Have a PayPal Under That Account So Yes I Would Like To Change It My PayPal is "Which I have stated in previous Responses" *********@gmail.com Also It Has Been Passed * Business Days from 12/16/14 It's Been 6 Not Including The Holidays and Now I'm Still Waiting to Receive the funds of $205.00 Please Make Payment or Just Return The Phone PayPal Account: *********@gmail.com PayPal Account: **************** com

1/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company said they would pay me $60 for my broken phone so I sent it in to them and have yet to receive payment. I sent the phone in two months ago and have received multpile emails saying payment should be sent in 2-3 days. After receiving no payment I contacted the company via email and they said they could give me the funds immediately via PayPal account so I gave them my PayPal email and have yet to receive funds. I believe that this company is a scam and I want my phone back

Desired Settlement: I was want a refund in the amount of the promised offer for the phone ($60) plus $100 for wasting my time and scamming me.

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept because this is the response I have been getting from them for the past two months on why they haven't sent my payment. Final Business Response /* (4000, 9, 2014/12/19) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you. Final Consumer Response /* (4200, 11, 2014/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have checked my PayPal everyday and there had never been a payment there. They are just doing the same stalling that they were doing to me before I filed the complaint.

1/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: After the return package for sending in my cell phone arrived, I let it sit for a few day. I then received an email from these scam artists wanting to know why I had not sent in my phone, so I did. I received an email stating that they had received it, but that was it. After multiple phone call and messages left, and two or three emails to a nonexistent customer service. Product_Or_Service: Cell phone

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my 85 dollars as promised, or my cell phone returned.

Business Response: Initial Business Response /* (1000, 5, 2014/10/15) */ Thank you for contacting us. To better assist you, please give us the email address, and or your first/last name that you originally used with us. Best Regards, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a response or offer. This is a question for information that your already have from me. If you did not have my name and address how is it that you sent the packet to me and for me to send my phone to you in the first place. You have my email address because I have emailed you several times asking why you have not kept your word. Final Business Response /* (4000, 9, 2014/10/17) */ Thank you for contacting us. To better assist you, please give us the email address, and or your first/last name that you originally used with us. Best Regards, SellandRecycle.com Final Consumer Response /* (4200, 13, 2014/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******* ****** ************@outlook.com

1/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent them two iphones in September for them to purchase. I have not received payment on either one. I bought two new iphones and wanted to sell my old iphone 4s. I found sell and recycle on line and started the process with them in August threw there web site. They sent out the boxes by mail to me so I could mail back my iphones. On September 1st I received a email saying they had gotten both my iphone 4s 16g. They also said that one of my phones was not in perfect condition and they would give me less money for the phone witch threw email I accepted. I waited for payment till X-XX-XX and started emailing them asking what was going on. First they said they had the wrong address so I confirmed that it was the correct address. Since that email they have been giving me the run around saying they sent payment and even gave me a tracking number that has gone no were and now Nov 7 still no payment. They have a customer service phone number that no one ever answers I have called it for 2 months. I fulfilled my end of the deal now they must fulfill theirs. Basically they have stolen my two iphones. Unfortunately after having problems with them I started looking into them and all the complaints with the BBB are the exact word for word problems I am having with getting payment.

Desired Settlement: I have upheld my end of the deal now its there turn to uphold there's. I want my payment of $57.00 or my ihpones sent back to me.

Business Response: Initial Business Response /* (1000, 5, 2014/11/11) */ Hi , Thank you for contacting us. We dropped off your item at the USPS facility on (10/9/14). The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 to 2 business to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send you a another check within 1 to 2 business days. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have a hard time excepting this response because when I go on the usps web site and enter the tracking number they gave me it says "The U.S. Postal Service was electronically notified by the shipper on October 10, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. No further information is available for this item." This is a day later than when they say they shipped me my checks as such I am concerned. I use the usps for my business for almost ten years and never have had a issue with them losing anything. Now I do understand things happen and this could be just a lost item. I will just have to wait the 1 to 2 days and let the usps respond to them and see if they either find my checks or if sell & recycle sends out new checks. Thank you BBB for helping with this case. **** Final Business Response /* (4000, 9, 2014/11/17) */ We contacted USPS and your check was determined lost. We will process another check and send it within 1 business day. Thank you. Final Consumer Response /* (4200, 11, 2014/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello I originally read your email on the 18th when you sent it and purposely waited to respond till today to give them ample time to re send the check. It is now 11/25/14 and I have NOT received payment yet. In there response they said it would take one business day and it has now been 7 days. I am getting now communication from them at all. At least they are responding to you. I do not know what its going to take for them to send me my payment on the phones. Please let me know what we can do to get this company to do what they agreed to. Send me my money or send my phones back to me.

1/7/2015 Problems with Product/Service
1/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company stated they would purchase a broken phone and declined to honor their offer and wanted payment from me to return the device. This company promises you a small fee in return for your broken phone. My phone had fallen and the screen was cracked and it did not turn on. To get an offer of payment they ask for three pieces of information. Is it fully functional? Device is 100% functional and can be activated. - I answered no. Is it in flawless condition? The device has 0 imperfections, looks in brand new condition. - I answered no. Broken or Damaged? Doesn't power on, has cracks or serious damage on housing or screen. - I answered YES Based on their criteria, I was offered $40 for my phone. When they received it they said there was a significant discrepency between my stated condition of the phone and what they recieved as the motherboard was damaged. . . WHAT!!!!! My phone was exactly as described by their own categories. Now they want $6.99 to send me back my broken phone. . . This is a scam to steal your broken phones so they can get it for free and break them down for parts that they will sell at a profit. This is a scam that must be stopped!!!

Desired Settlement: Return of my broken phone or the $40.25 they promised to send to me.

Business Response: Initial Business Response /* (1000, 8, 2014/12/22) */ We will return your phone at no cost. Thank you. Initial Consumer Rebuttal /* (3000, 10, 2015/01/05) */ The company has not been willing to resolve the issue with me either. The complaint is not resolved in my opinion. Final Business Response /* (4000, 14, 2015/01/06) */ We will return your phone at no cost. Final Consumer Response /* (2000, 16, 2015/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I never received my reward for two devices sent totaling $88.75. Further, sellandrecycle.com has not answered my calls or emails. On December 6, 2014, I created two "offers" (sellandrecyle.com includes a instant offer feature providing a price sellandrecycle.com will pay for a device in its current condition); for a Samsung Galaxy S III (S3) 16GB SCH-i535 (Verizon) Verizon Wireless - $17.25 and a Apple iPhone 5 64GB Factory Unlocked - $71.50. That same day (December 6), I printed a shipping label provided by sellandrecycle.com via email and began the process of shipping both devices (both devices were shipped the same day, December 6, 2014). I have not received a notification by sellandrecycle.com notifying me of the devices arriving the facility. Further, I attempted to reach sellandrecycle.com for questions with emails and phone calls but have not received a response. Before sending this complaint, I sent an email and voicemail to sellandrecycle.com.

Desired Settlement: I will like to be paid $88.75 for both devices sent to sellandrecycle.com.

Business Response: Initial Business Response /* (1000, 5, 2014/12/23) */ Thank you for contacting us. We will test your item and determine the value of the device. Please allow us 3 to 5 business days to review your phone, we will then send you an assessment via email, where you have to accept or decline our offer. As soon as you accept our offer, we release payment. If you have anymore questions, please feel free to contact us again. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent you the phones over a month ago. I have received 2 emails reminding me to send the device since then. The reponse does not help. What happened to my two devices I sent you? I let time pass, more than 5 business days from the day of your response and still have not received a confirmation or money.

12/29/2014 Delivery Issues | Read Complaint Details
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Complaint: They took my cell phone and promised a check for 88 dollars no money received for my phone Product_Or_Service: iphone

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my money for my iphone 5c

Business Response: Initial Business Response /* (1000, 5, 2014/12/10) */ We will send you the assessment of your iPhone 5c within the next week. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have already assessed the phone and responded by mail with the quoted amount of 88 dollars. I kept the receipt. Final Business Response /* (4000, 9, 2014/12/16) */ Thank you for contacting us. We send you an assessment back on (12/1/14). Your offer was forfeited it because we never received an email from you. Please see below: Forwarded Message Subject: Item for parts Action Required Date: Mon, 01 Dec 2014 11:01:04 -0800 From: Customer Service <***************@sellandrecycle.com> To: *************@yahoo.com Hello , We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The phone 5 64gb from sprint is actually an iphone 5c 16gb from sprint you sent a wrong model also the device has the icloud active and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (12/1/2014 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. Thank you, SellandRecycle.com

12/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They offered $74 to buy my broken phone and after receiving it they said it's they will not pay me for it and it would cost more money to get it back. This site offers to buy your used cellular phone. On November 20th I went on the site and started entering my cell phone model number and condition (Which was broken and would not power up). To my surprise, they offered me $74.75 for a broken cell phone. I thought it was a bit odd but since this is new model of a popular brand, I figured they wanted it for parts. I received the prepaid envelope on December 1st and send out the phone. I then receive an email from them on December 5th stating that they will not honor the price they quoted me because of "great discrepancy" in the condition of the phone (which was described in the beginning as broken). They want me to either let them recycle the phone or pay $6.99 to some unknown email account through ebay... please see quote from email "If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com" . There was not discrepancy in the item description as I stated from the beginning that is was broken.

Desired Settlement: I would like the $75.75 they offered me for the broken phone or send back the phone. I don't want to pay $6.99 to get my phone as what was promised to me was not done.

Business Response: Initial Business Response /* (1000, 5, 2014/12/09) */ Hello ****, As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Thank you, SellandRecycle.com

12/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: As with so many others, sent my phones in, they promised to pay and six months later, still no payment. I sent them my phones in June and have been trying to collect the money they offered ever since.

Desired Settlement: I would like either my phones returned or the $121 they promised to pay me.

12/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Cellular Wings charged me for a phone and has not responded to my requests to send it or refund my money; I believe they are intentionally stalling I bought two phones from Cellular Wings, a refurbished one and a new one. Immediately after I paid for the refurbished one I asked them to cancel it and only send me the new one. After some time they sent me the refurbished one and claimed it was new. They have not sent the new one. I have asked them several times to send the new one or to refund my money, but they have done neither. In fact, they appear to be avoiding the issue by not responding to it. Each email they send is one sentence or less and I think they are intentionally being difficult so that I will give up.

Desired Settlement: I want is for Cellular Wings to send me the new phone I paid for, and to refund me for the refurbished phone once I return it. Since it was not my fault that they sent the wrong phone, I also want them to pay the return shipping on the refurbished phone.

Business Response: Initial Business Response /* (1000, 5, 2014/12/02) */ We have sent him the correct model and this has been clarified, we have also refunded the customer it takes 5-15 business days to reflect on his credit card statement.

12/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company held my phone for over a month with prices for my device dropping nearly half in value and offering no proof that my device was defective. I received an offer of $20 for my device and was told to mail my device at the end of October. I sent my device in and received contact that my phone was damage and I would have to pay $7 to have my device returned to me. In the 5 weeks or more that they held my device they dropped the price for my model and phone from $20 to around $10. When I reached out to say I would like my device because at the time I sent the device it would power on and work fine, they told me I would have to pay them for my device and that if I didn't they would do what they liked with my iphone 4. I believe they held on to my device while prices dropped and didn't want to honor their original appraisal of $20. They had my phone since October and contacted me with these 'issues' in early December. I could have easily sold this device on my own and don't agree to pay $7 for my device.

Desired Settlement: I would like MY working device shipped to me or the $20 original agreed upon payment.

Business Response: Initial Business Response /* (1000, 5, 2014/12/11) */ Hello, As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The discrepancy they are referring to are the price drop from $20 to $11 in the course of the month. They didn't offer me any proof that my phone had become more damage in the month that it took for them to admit they have it. So the 'discrepancy' bit is not and accurate reflection of my phone or its value. The terms and conditions were not in a clear font large enough to read and I think it's unfair to lean on something when it's clear the company just didn't think my older model iPhone was worth $20 anymore. This company is a fraud! Final Business Response /* (4000, 9, 2014/12/16) */ We will return your 20 quoted phone back at no cost. Thank you, SellandRecycle.com Final Consumer Response /* (2000, 11, 2014/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad to have my phone back. I think this company should not be a first choice. Changing prices so dramatically within 1 month is very suspicious.

12/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I accepted an offer for them to buy my Samsung Galaxy S3 August 14, 2013. After multiple emails to customer service, I have not received my payment. The offer to buy my Samsung GalaxyS3 was created August 4, 2013. Item was received per their documentation on August 14, 2013. I accepted their offer for the payment of $151.00 on August 14, 2013. On August 29, 2013, I sent a note in stating that I didn't receive my check at this point. A customer service representative, ********, replied apologizing and stated that they had issued a check, but would verify my mailing address and re-issue another check. I responded on 8/29/13 stating the address listed was correct. ******** replied on 8/30/13 that my name would be added to pending payment list and it would be processed within the next two business days. Shortly after I received an automated email stating that my ************* has been deemed solved". I waiting a couple of week and on September 13, 2013I sent another email through the "contact us" page and referenced my previous ticket number. I reminded them that they advertise check delivery in 3-5 days and it had been over a month. I gave them a date of September 17 at 8am for me to have a check in hand or I was going to seek legal action. I received an email later that day, September 13, 2013, offering to send me a new check or to do paypal. I replied stating I didn't utilize paypal. The conversation continued throughout the day. The last message from ******** was September 13 at 1634(PDT) stating he understood my frustration, they would issue another check,and provide a tracking number. The only issue would be that it would be the following Monday before it would be mailed. Later that same day I received the automated message stating that my ticket/issue was deemed solved. I sent a follow up email one week later, four days after that Monday stating, "Here it is Friday and no check received or tracking number". I have since been to the San Francisco area five times since this date. I have sent emails via the "contact us" link and also called. My emails consist of a summary of the situation and the option of me stopping by personally to pick up the check. I have never received a reply. I have tried calling them every time I was in town and have been placed on hold for over an hour each time and hung up.

Desired Settlement: I want, at the least, a valid check for $151.00.

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ We will process your payment within 2 business days. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (2000, 7, 2014/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as the check cashes and in the full amount.

12/15/2014 Billing/Collection Issues
12/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sold my cell phone to sellandrecycle.com. They did not and still have not paid me for the phone. I have attempted to contact them. On 9/6/2014 I was contacted with information on how to send my Samsung Galaxy Note II (2) SGH-T889 to sellandrecycle.com so they may assess its value. I sent in said device. On 9/26/14 I received an email confirming that they had received my Samsung Galaxy Note 3 and that they would assess that its condition warranted the originally quoted price, which was $57.75. The communication stated: "Your item will be assessed by a technician to verify it matches the original offer. This process usually takes 2 to 5 business days. Once this process is complete we will send you an email to ***@outlook.com with your assessment. Once you receive your assessment, you will have the choice to accept or decline the offer. Once you accept the offer we will release payment for the assessed amount." On 10/15 (much passed the 2-5 business days) I received a communication from sellandrecycle.com saying: "Hi ***, Great news! Your Galaxy Note II (2) SGH-T889 T-Mobile assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $57.75 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team" This was the last communication I received from sellandrecycle.com. I attempted to email them asking where the money I was supposed to receive for my Samsung Galaxy Note II (2) SGH-T889 was a couple of weeks after 10/15. At the time, the website said it was still processing/assessing my item. Now it does not show any history of my item when I search for the status via my email address.

Desired Settlement: I simply want the $57.75 that sellandrecycle.com stated they would give me for the device I have provided them. I am not looking for additional compensation for the very delayed process.

Business Response: Initial Business Response /* (1000, 5, 2014/11/20) */ We will process your payment within 2 business days. Thank you.

12/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent Blackberry Torch in pre addressed postage paid envelope. That was mid July and this is mid Sept. Excuses as to why check has not arrived. They sent me a prepaid y received it and so send my blackberry. They received it and said they would send a check. that was 8 weeks ago. Repeated emails have been answered that they don't know why the check was not received, they would send another, but none of those ever came. They have my correct address which they used to send me the original envelope to send my blackberry to them. I think they are a rip off organization, never intending to send checks for the phones they take in.

Desired Settlement: Not much - just $6.50. But it is a shame to let them get away with any amount

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ We have already send your payment of 6.50 via USPS First Class Mail. Here is the corresponding tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */ I am skeptical. it is thr third time I have heard "check is in the mail." Will keep you posted. Thank you *** ****** Final Business Response /* (4000, 9, 2014/09/18) */ We have already send your check via USPS first class mail. Please note it takes up 5-7 days for the check to arrive. Here is the corresponding tracking number:XXXXXXXXXXXXXXXXXXXXXX Final Consumer Response /* (3000, 14, 2014/09/29) */ This is 9/29 and still no check received. According to USPS, they have never received the referenced package for delivery. Third time they have told me the check is in the mail. Please do not close this issue as they still have not paid me for my phone

12/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Samsung Phone from this carrier. Their ad said the phone was like new; so I purchased the phone assuming it would be a trouble free product. The first issue arose when after 10 days I had not received my phone, which said to have been sent three day mail. I spoke with ******* at Celllular Wings who said she would send me another phone overnight. I received the phone the phone the next day. Upon, charging the phone, it took over fourteen hours to charge the phone fully. I once again called CW and left a message. I have since left six messages over a one week period. To date, I am yet to hear back from anyone. Everytime I call, my calls go straight to voicemail. I have tried calling at various times of the day, to no avail Product_Or_Service: Cell Phone Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) At this point, I would like a refund. Their failure to respond has left me with a feeling of uneasiness. If this is how they handle business, I don't think we are a good match. I have had two issues with this company and would rather not continue taking chances.hav

Business Response: Initial Business Response /* (1000, 6, 2014/11/17) */ The customer was refunded on 9/11. Thank you.

12/2/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Business stated that my address was no such address and claim the item was returned to them. I was asked if I wanted it redelivered or my money back. I stayed I just wanted my money back they told me they would process the refund the same day which was June 23rd 2014 and that it would take 5-10 business days. A week later I inquired as to when the refund was processed and was told on the 25th. I still have no phone or my money and they will not answer the phone they only reply by email. Product_Or_Service: cell phone

Desired Settlement: DesiredSettlementID: Other (requires explanation) Give me my money back as they stated in the emails they sent

Business Response: Initial Business Response /* (1000, 6, 2014/11/17) */ Hello *******, We contacted our merchant and it seems the payment came back to us. Since it is an old transaction we can no longer refund your credit card. We can mail you a check or send you paypal funds immediately so you get your money the same day. Please let us know what you wish to do. Thank you. Initial Consumer Rebuttal /* (2000, 8, 2014/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SellandRecycle.com has not paid the promised $60.00 dollars for my cell phone. I have tried to get my payment of $60.00 dollars for a cell phone that I sent in to SellandRecycle.com on Wed 6/11/XXXX XX:XX PM They originally said they would pay me $70.00 and when they got the phone they changed it to $60.00 which I agreed to accept. Since then its been a complete run around of emails and them saying they sent the check and that the USPS has a tracking number. I did receive the tracking number but there is no changes on the USPS site. Tracking number is Tracking number: XXXXXXXXXXXXXXXXXXXXXX Please track your check at: https://tools.usps.com/go/TrackConfirmAction_input. Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. its a scam site and all this **** for $60.00 dollars, they should be put in jail and closed down. ****

Desired Settlement: I want a check delivered to my mail box. I want to cash it and that's all I will accept is payment in full. I will then drop the issue once I have full payment.

Business Response: Final Consumer Response /* (2000, 11, 2014/12/02) */ Just last week I finally received a check in the amount of $60.00 dollars that had been agreed upon. I have cashed the check. You can close this case now. Thanks for all of your help Sincerely ****

11/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company offered to pay for my broken cell phone on 9/19/14. as of today 11/7/14 payment has not been received. Was offered $70 for my device. Once device was received, was offered $30, was accepted on 09/19/14. Payment was requested to my paypal account *************@gmail.com. As of 10/27/14, I had not received payment. I requested payment again at that time, and was advised I would receive payment within 2-3 business days. As of 11/04/14, payment has still not been received. I requested my device back. The response was that I would receive payment within 24 hours. As of today, 11/07/14, I still have not received payment, and have again requested my device back.

Desired Settlement: I request that I be paid for my device. I would typically want my device returned to me, but others who have filed claims noted that the devices were returned in worse condition than sent. I also feel that even though I accepted their offer, I should get the higher amount. They noted that my device was moisture damaged. I assumed it was possible, but upon reading other complaints, this is a practice they do often, and feel I should get what originally promised.

Business Response: Initial Business Response /* (1000, 5, 2014/11/11) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, sellandrecycle.com

11/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sellandrecycle.com gave me an estimate on my iPad 2 for $52.00 and did not honor it. They told me they recycle it or return it for $6.99. The email they sent me. Hi ****, Thank you for choosing SellandRecycle.com. If you have your own box, and you are ready to ship, please print your free shipping label and reference slip by clicking here. If you don't have a box, don't worry! We are mailing you a free shipping kit to cash in your iPad 2 32GB WiFi + 3G. Here is what to do next: You will receive our free shipping kit within a few days. We'll email you as soon as we mail your kit. Pack your device securely and drop the mailer off in any USPS mailbox, dropbox or USPS location. It's that simple. Collect payment as fast as 3 days upon receipt! Before sending your item to us checklist: Deactivate Account. If you are sending in Verizon or Sprint devices they are CDMA technology. it's very important to cancel the service related to the device. CDMA devices cannot be re-activated unless the device is removed from your account. Turn off your device. We suggest charging your phone and turning it off. This speeds up the assessment and payment processing time. Ship only your device, charger and battery. Your quote is solely based on your device. Please do not ship any extra accessories or manuals. We'll email you as soon as we receive your item. You can also keep track of your items on SellandRecycle.com. Product Condition Offer Amount Offer Expires Apple iPad 2 32GB WiFi + 3G (Verizon Wireless) Cracked $52.00 Oct 22, 2014 Thanks,

Desired Settlement: All I just want is my payment for my iPad 2, if not then just return my item with no cost. I am not paying $6.99 for my items.

Business Response: Initial Business Response /* (1000, 5, 2014/11/05) */ Hello, As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Thank you, SellandRecycle.com

11/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was offered and agreed to $335 for 2 iphones. I was told I would receive payment within 24hrs via Paypal on 10/30/14 and have not received. On 9/11/14 I went on the site www.sellandrecycle.com to sell an Iphone 5 and Iphone 5S. I was initially offered about 435 for both. I took until the end of September to receive mailers from company. I mailed them in and they were not analyzed until 10/7 and 10/17/14. I accepted $335 for both on 10/7 for one and 10/17 for the other. I have not received payment. I have called the company numerous times. No matter what extension you press, you are on hold 5-6 minutes then you have to leave a message. No one ever answers and no one has ever called me back I received an email that I would be paid via paypal in 2-3 business days on 10/24/14 and that I would be paid via paypal within 24hrs on 10/30/14. Still no payment. Called XXX XXX XXXX today. On hold 5 min then left another message. This is the worst customer experience I have had in a while. Either pay me via paypal my $335 agreed to (100 less than original offer) or send my phones back to me so I can go to another company.

Desired Settlement: I either want the $335 I agreed to via paypal for my 2 iphones or I want my phones back ASAP

Business Response: Initial Business Response /* (1000, 5, 2014/11/04) */ Hello, We will contact our merchant and find out why your payment is not reflecting. Regards, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) All they are saying is they will look into it. They made a deal for $335 for 2 iPhones to be paid via PayPal weeks ago. They either need to pay me ASAP or mail me my phones back in the same condition as I sent them at no cost to me ASAP. Thank you. ***** ********* Final Consumer Response /* (4200, 13, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) My email is ********@roadrunner.com. Funds were never put into PayPal for me to claim. They are lying. I have checked my paypal daily for payment. I will keep checking.m I can provide all of the documentation of my PayPal transactions in and out of my account. ***** ********* Final Business Response /* (4000, 17, 2014/11/19) */ We have already send the payment via PayPal. We refunded you 335.00. The amount taken away was charge taxes from using PayPal services. Please see below: Payment Sent (Unique Transaction ID # 3RRXXXXXUXXXXXXXX) Sent to: ***** ********* (The recipient of this payment is Verified) Email: ********@roadrunner.com Amount sent: -$335.00 USD Fee amount: $0.00 USD Net amount: -$335.00 USD Date: Nov 17, 2014 Time: 10:06:43 PST Status: Completed Subject: You have sent $335.00 USD to ***** ********* with PayPal Funding Type: PayPal Balance Funding Source: $335.00 USD - PayPal Account

11/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has stolen my phone. I sent my phone to this company because they offered me $160.00 for it. This company stole my phone. I shipped my phone to this company because they had offered me $160.00 for my phone. They have acknowledged receipt and evaluation of my phone. It has been over two weeks and no payment has been received. MULTIPLE times I have called and they say it will be their in two days. I have called their customer service line over 50 times. Each time you wait on hold and then it eventually hangs up on you. I have never been able to speak to a real human being. I think that I have been scammed, as it appears that nobody really works for this company other than some guy who sends out random emails that oftentimes do not even address your question. Please BBB help me.

Desired Settlement: I want the $160.00 that they agreed to give to me. I want the money sent immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/10/27) */ We have already send you check via USPS First class mail. Here is the corresponding tracking information: XXXXXXXXXXXXXXXXXXXXXX Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have checked with the usps and my check still has not shipped they are withholding my payment. See below as I copied the status off the usps site. Sincerely, ***** C. ***** users. Tracking Number: XXXXXXXXXXXXXXXXXXXXXX Image of a progress bar displaying In Transit status pre-shipment Product & Tracking Information Postal Product: First-Class Package Service Features: USPS TrackingTM Date & Time Status of Item Location October 28, 2014 Pre-Shipment Info Sent to USPS The U.S. Postal Service was electronically notified by the shipper on October 28, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. Information, if available, is updated periodically throughout the day. Please check again later. Final Business Response /* (4000, 9, 2014/11/04) */ Thank you for contacting us. We dropped off your item at the USPS facility on 8/27/2014 at 10:30am. The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 to 2 business to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send another check immediately.

11/13/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Offered me $40 for my old cell phone, but after I mailed the phone in to them, they did not honor my offer. This company has a website where they offer to purchase your old, used, damaged cellphones/smartphones. Using their online process, I got an offer of $40 for my Samsing Galaxy S3 in DAMAGED condition. They sent me a mailing package to mail the phone in to them, and I did so. After quite some time, I received an email that unfortunately they were not able to pay me the $40 because it was not in the condition per their original offer. (HELLO- it was damaged with a shattered screen just as described). They then asked me to send them a payment if I would like my phone returned. Upon further investigation of this company, it seems that this ia regular practice of theirs. I have sold my phone to other buyback programs before, and they always came through as promised. I received an offer for a damaged Galaxy S3, I sent them just that, and I feel that they should honor their commitment. Now they have my cellphone in their possession and will do whatever they intended to do with it, all without paying the money they promised for the phone. This is very bad business and I would like to see them shut down.

Desired Settlement: I am seeking the $40 for my Samsung Galaxy S3 that I was initially offered. Either that, or I would like my cell phone returned to me at no cost to myself.

Business Response: Initial Business Response /* (1000, 5, 2014/10/27) */ Hi, Thank you for contacting us. We send you an assessment back on (9/26/14). Your offer was forfeited it because we never received an email from you. Please see below: Forwarded Message Subject: Re: Item for parts Action Required Date: Wed, 08 Oct 2014 11:43:16 -0700 From: sellandrecycle.com <***************@sellandrecycle.com> To: ******* ********** <************@hotmail.com> Hello *******, Due to the great discrepancy in value of your item there is a $6.99 shipping fee. This fee is clearly stated in the terms and conditions you agreed to during checkout. To pay the $6.99 you can simply send money to our PayPal account *********@gmail.com. If you have any questions please simply reply to this email. To Place the PayPal Payment please: 1. Login to your PayPal Account: 2. Click on the Send Money tab 3. Make the payment to (*********@gmail.com) for $6.99. Important: After 7 days of the receipt of this email (10/8/14 ) If we do not receive a reply from you we will continue the recycling process with the latest offered value, and you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. Thank you, SellandRecycle.com

11/13/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I was suppose to receive my $50 in july months later still nothing June 2014 I was in need of cash after my iPad broke and I just had a baby I ran into sell and recycle .I thought that this was a legit business since I saw the BBB accredited . Every time I made a complaint after it would take too long for them to get back in contact with me an email will appear from them apologizing .I've been told plenty of times that I should receive my check within 7-10 business days I have even received a tracking number that has never updated.I am severely disappointed where I needed this money at the time .

Desired Settlement: I would just like to receive my $50

Business Response: Initial Business Response /* (1000, 8, 2014/10/27) */ Thank you for contacting us. To better assist you, please give us the email address, and or your first/last name that you originally used with us. Best Regards, SellandRecycle.com

11/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sent my phone to sellandrecycle.com for payment. I have emails that state that they received and approved it. I have not received my payment. I sent my damaged Samsung S4 for an offered payment of $60 and they received it on July 23, 2014. They assessed and approved the item on Aug. 6, 2014 and said that my payment would be sent in 2 business days. I have not received payment yet. I have received emails saying a check had been sent and must have been lost. Provided Paypal as requested multiple times since Sept 27th called them and emailed them. Latest response Oct 13th is staff has been cut and will make payment shortly. I have emails to prove what I have stated.

Desired Settlement: Payment of the $60 promised for our Samsung S4 phone that was received and assessed for payment.

Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ Hello, We will contact our merchant and find out why the refund is not reflecting. Regards, sellandrecycle.com

11/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sold my Iphone 5S to SellandRecycle and have yet to receive a payment. Sell and Recycle has had my phone since Sept 25th. They advertised that it takes 3-5 days to assess the item. It has been well over 21 Days. I left several emails as well as voicemails with no response back. The original offer was $336.00 which was downgraded to $280 without explanation.

Desired Settlement: I want to get paid for the item I sent in.

Business Response: Initial Business Response /* (1000, 5, 2014/10/20) */ We have sent you the assessment for your device. Please accept or decline the offer so we can release your payment. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2014/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response /* (3000, 12, 2014/10/24) */ I accepted the offer on Oct 20th. They explained that I should receive payment within 2 days. I have not received any payment Final Business Response /* (4000, 14, 2014/10/27) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you.

11/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: My daughter contacted sellandrecycle regarding an exchange of her iphone 5S for cash in the amount of $135. They sent her a prepaid label to ship the phone, which she did. She received an email a week later from sellandcecycle claiming they received the mailing envelope empty, there was not any phone included. She did send the phone and I have made numerous attempts to contact them, by email and by phone, to no avail. I was trying to contact them to determine if the mailer was tampered with or if maybe the phone was misplaced in their operation, I could provide them with a serial number. I have called and left messages, with no call backs. I have emailed with no response. Product_Or_Service: Cash for blroken iphone 5S

Desired Settlement: DesiredSettlementID: Refund $135 that was quoted on the site for the iphone 5S

Business Response: Initial Business Response /* (1000, 5, 2014/10/20) */ We will process your payment within 2-3 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has now been 5 business days. The payment still has not been received Final Business Response /* (4000, 9, 2014/10/29) */ We will be sending the assessment of your device within this week. After accepting the assessment we will release the payment. Thank you.

11/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: company offered to buy our broken cell phone. phone was mailed 8/25/2014 website offered purchase of broken cell phone at $60.00. Phone was mailed in company package, they acknowledge receipt of phone. Received email 9/2/2014 that payment was to be 2 business days. Have not received payment yet. I phoned 9/8/2014 times left message, no response, I emailed 9/15/2014, no response. Phoned 9/24/2014 left message. received email 9/25/2014,payment to be in 2 days, no payment as of yet. payment is to be credited to our paypal account, as stated no payment credited. company has a BBB rating on the website. Not good. the phone is a Galaxy S4

Desired Settlement: only want the $60.00 assessment offered by the company as stated on the email.

Business Response: Initial Business Response /* (1000, 5, 2014/09/30) */ We will process your payment within 24-48 hours. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have said that numerous times.It seems that Sell and Recycle is holding up to their offer. They have "NOT" and I repeat "NOT" sent payment. It is now October 13,2014 with no payment received. You as the BBB don't seem to be responding as I have phoned and emailed with very little response. This is the first action with any response from the consumer. Final Business Response /* (4000, 10, 2014/10/15) */ We will send your payment via paypal within 24 hours. Thank you. Final Consumer Response /* (2000, 12, 2014/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) they better send it, they have stated they would send payment within 2 days before,(several times) and they do not sent it. hopefully they will do as stated, I do have all paperwork showing their responses about payment and paperwork is ready to be mailed to the Attorney General, both here in **. and **********. Consumer Response /* (-5, 15, 2014/10/24) */ you are not reading my issues. the issue IS NOT RESOLVED, SELL AND RECYCLE HAS NOT, I REPEAT "NOT" PAID US THE $60.00. PLEASE READ CAREFULLY TO MY COMPLAINT. I HAVE PHONED YOU SEVERAL TIMES YOU ONLY PHONED "1" TIME AND I HAVE RETURNED YOUR CALL, WITH NO ANSWER, I HAVE LEFT SEVERAL MESSAGES WITH NO RESPONSE BACKCASE: XXXXXXXX. Consumer Response /* (3000, 17, 2014/10/24) */ the issue IS NOT RESOLVED, SELL AND RECYCLE HAS NOT, I REPEAT "NOT" PAID US THE $60.00. PLEASE READ CAREFULLY TO MY COMPLAINT. Business Response /* (4000, 20, 2014/10/27) */ We contact PayPal and the funds were not claimed. We will cancel the transaction and send the payment again. Thank you.

11/7/2014 Delivery Issues | Read Complaint Details
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Complaint: Was suppose to be sent $40 for my Galaxy S III (S3) 16GB SGH-T999 T-Mobile I was suppose to have been paid $40.00 by check for my Galaxy S III (S3) 16GB SGH-T999 T-Mobile. The company has been promising payment since Sept 2014. I have asked multiple times about the payment. The officially recorded the agreement on Sept 12 and gave me till Sept 19 to accept or reject. I had accepted it Sept 12. On 9-29-14, they promised the check would be processed in 2 business days, but I never received anything. On 10-14-14, I advised them that I never received payment. On 10-15-14, they stated in an E-mail that the check was sent and gave me the USPS Tracking# XXXXXXXXXXXXXXXXXXXXXX. Nothing was sent.

Desired Settlement: The $40 that has been promised for my phone or the phone returned to me within 1 week.

Business Response: Initial Business Response /* (1000, 5, 2014/10/21) */ The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 business day to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send you a replacement in 1 to 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hundreds of identical cases have been posted from their customers over the years from all over the US with the same excuses. I will be filing a police report, a complaint with the FTC, and FBI Internet Fraud Unit. Final Business Response /* (4000, 9, 2014/10/24) */ You have received your check! We are not held liable for any further amount. You are welcome to file any police report that you want. We have already send your payment. PLEASE SEE BELOW: Tracking Number: XXXXXXXXXXXXXXXXXXXXXX Image of a progress bar displaying In Transit status delivered Updated Delivery Day: Wednesday, October 22, 2014 Product & Tracking Information Postal Product: First-Class Package Service Features: USPS TrackingTM DATE & TIME STATUS OF ITEM LOCATION October 22, 2014 , 3:13 pm ********* *** ****** CA XXXXX Your item was delivered at 3:13 pm on October 22, 2014 in *** ****** CA XXXXX. October 22, 2014 , 9:42 am Out for Delivery *** ****** CA XXXXX October 22, 2014 , 9:32 am Sorting Complete *** ****** CA XXXXX October 22, 2014 , 6:42 am Arrived at Post Office *** ****** CA XXXXX October 16, 2014 Pre-Shipment Info Sent to USPS

11/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sent my phone to company, they evaluated it and promised me $132 dollars. Its been 2 months and still no payment Sent my phone to this company on July 20, 2014. They received it and offered me $132.00 on Aug 21 that I immediately accepted. Since then I have made numerous phone calls with no response and have sent 8 emails which I have received a response stating that they are sorry for the delay, payment will be made in the next couple of business days. These emails have spanned over a month, each email they add a couple business days for payment. This place is a complete fraud and action should be taken to shut down the website. The BBB website has 191 complaints against this website in the past 3 years. Come on, take action and ban the website.

Desired Settlement: I simply want my $132 dollars that was promised to me

Business Response: Initial Business Response /* (1000, 5, 2014/10/20) */ We will process your payment via PayPal shortly. Thank you Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has been stringing me along for the past three months with that same response. First they said they would process my payment in 2-3 business days and that was weeks ago. Now they say they will process it shorty. Action needs to be taken against this business!!! Final Business Response /* (4000, 9, 2014/10/22) */ Hello, We will contact our merchant and find out why the refund is not reflecting. Regards, SellandRecycle.com

11/3/2014 Delivery Issues | Read Complaint Details
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Complaint: Company received my phone and will not make payment after 3 weeks of holding it. Promised 2-3 days payment. I sent my phone to be bought my this company on XX-XX-XX it arrived to there location on 10-14-14. On XX-XX-XX they sent an email saying they received it and it would take 2-5 days to evaluate. On XX-XX-XX I sent an email because I hadn't heard anything. I called 20 times, all week with no answer. I finally got an email XX-XX-XX saying it would be 2-3 days before payment. I tried contacting them again with no response. It is now XX-XX-XX and still have no payment. I just want to get the $60 I was promised when I started.

Desired Settlement: I just want the $60 promised from the beginning.

Business Response: Initial Business Response /* (1000, 5, 2014/10/31) */ We have already send your payment via PayPal. Please see below: Payment Sent (Unique Transaction ID # 10HXXXXXDXXXXXXXK) Business Name: ************** (The recipient of this payment is Verified) Email: **************@ymail.com Payment sent to: ***********@yahoo.com Business Contact Information Customer Service Email: ************@ymail.com Amount sent: -$60.00 USD Fee amount: $0.00 USD Net amount: -$60.00 USD Date: Oct 30, 2014 Time: 14:05:48 PDT Status: Completed Subject: You have sent $60.00 USD to ************** with PayPal Funding Type: PayPal Balance Funding Source: $60.00 USD - PayPal Account Initial Consumer Rebuttal /* (2000, 7, 2014/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) After threatening with a BBB case they finally made a payment.

10/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: was promised refund for my product, but never received my refund or my product back. I was promised a specific amount for my 2 Samsung Galaxy S3 cell phones. they sent me a envelope to send them my phones which I did. when they received my phones they changed the agreement and lowered the price I was to receive. I declined there offer and asked for my phones back. When I asked for my phones back they said that they lost both my phones & would give me the original price offered. They said mail to mail them $6.99 for return shipping & handling which I did. They received my payment for S&H and said that they had mailed my refund check. They gave me a tracking number that was no good. Because every time I checked, it said that UPS was notified of parcel to be picked up, but sellandrecycle.com never gave them the parcel to be delivered. I was communicating back and forth, but was given the run around until they just stopped answering all my attempts to contact them. I never received my 2 cellphones back and I never received my $6.99 for S&H back either.

Desired Settlement: I am seeking to have my phones returned or the original price offered. all totaling $36.99. That was the price they said they were refunding me, but never did.

Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ Hi , Thank you for contacting us. We dropped off your item at the USPS facility on 9/1/2014 at 10:30am. The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 to 2 business to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send you a new check within 24 hours. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept, but USPS told me they never received it from day 1. I will reopen if they do not live up to their agreement. Thank You very much on your help with my problem. Sincerely, ******* A. ******

10/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I mailed my phone into this company after being offered $160 for my phone. It has been well past the time the company needed. No answer to phone. My telephone was mailed into Sellandrecycle.com. Samsung Galaxy S4 SGH-i337 AT&T$135.00 Offer Expires:Oct 9, 2014 (Postmark Date) Status Offer Created Sep 9, 2014 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : Sep 21, 2014 Item Has Been Received The item has been received well past the 5 days they say they need to inspect it. I mailed it in with the agreement that payment would be made 3-5 after receipt of the phone for $160.00, given the phone was in like new condition. The phone was flawless. I have sent over 5 emails and they just send the canned response of thank you for being a customer and never address the issue. I have tried to call over 20 times. Each time I have sat on hold for an extended period of time only then to be transferred to voicemail. Nobody human has ever answered the phone. No email has ever been received to address my concerns.

Desired Settlement: I am asking for the $160.00 that they offered me be sent immediately. The terms of our agreement has been breached. I'm not asking for anything more than what they said they would do. I am wondering if this company actually exists or if my phone was just stolen from a scammer. Thank you for your assistance.

Business Response: Initial Business Response /* (1000, 5, 2014/10/09) */ We apologized for this inconvenience . We will honor the 160 and send your payment check within 2-3 business days. If you have anymore questions, please feel free to contact us again. Thank you.

10/27/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I have been waiting since September 1st for a payment that was suppose to be delivered to PayPal with in 2-3 days. Every time I contact them they give me another 3-4 days the last time which was over a week ago they said within 24 hours.

Desired Settlement: I want my $40 for my phone I sent them.

Business Response: Initial Business Response /* (1000, 5, 2014/10/09) */ We should not be held liable for any further amounts. We have process your payment through PayPal on Oct 8th. Please see below: Payment Sent (Unique Transaction ID # 6LTXXXXXXXXXXXXXJ) Sent to: ******** **** (The recipient of this payment is Unverified) Email: ******************@gmail.com Amount sent: -$40.00 USD Fee amount: $0.00 USD Net amount: -$40.00 USD Date: Oct 8, 2014 Time: 10:17:56 PDT Status: Completed Subject: You have sent $40.00 USD to ******** **** with PayPal Funding Type: PayPal Balance Funding Source: $40.00 USD - PayPal Account

10/24/2014 Delivery Issues | Read Complaint Details
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Complaint: I was sold a Samsung which was reported stolen. Cellular Wings offered to replace the phone with another one and I agreed to ship it back for an exchange/repair. I received the second phone almost 2 weeks later and quickly realized it was broken and wouldn't turn on. I attempted to contact Cellular Wings for an explanation but would not answer calls or emails. Product_Or_Service: Samsung Galaxy S III S3 16GB SGH-T999L LTE, Clean Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) At this point I simply want my money back, $249.99 and I hope this business gets sued.

Business Response: Initial Business Response /* (1000, 5, 2014/10/07) */ Hello, We can not do anything about this situation since you broke the LCD. Our 30 day policy do not cover any broken LCDS or Boards. We have proof that you told us via email that you broke the LCD. Please send us the phone back so we can give you the partial refund. Thank you, Initial Consumer Rebuttal /* (3000, 7, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are making false claims again. You have no "proof" in any emails that is remotely close to myself saying I broke the LCD. Your technician damaged the cracked screen and caused further damage to the phone. You pretty much sold me a broken phone and are not taking responsibility like any other professional business. In regards to returning the phone, I am still waiting for a prepaid shipping label from your end. Final Consumer Response /* (4200, 11, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am convinced you do not know the difference between a phones glass digitizer and an LCD screen. The glass digitizer is on the outside and is separate from the LCD. The phone worked fine with a cracked screen until your technician opened it up to change the stolen motherboard with the blacklisted IMEI. Maybe you realized you damaged the phone or not, you still simply shipped it back hoping I wouldn't notice and pay for your mistake. You even offered to fix the LCD at a discount price after realizing your technician did in fact damage the LCD during your repair: "Please let us fix the phone or take a partial refund. We will charge $80 not $120 this is our best offer." You still try to milk your honest customers for more money even after your mistakes. I've already agreed to take a partial refund and cut my losses but you have been delaying the return process for a week now. Final Business Response /* (4000, 13, 2014/10/13) */ Like we said before, we are not responsible for this matter. You clearly know you damaged the LCD and you are taking advantage of the situation by asking a full refund. We are only giving you a partial refund. Thank you.

10/24/2014 Delivery Issues | Read Complaint Details
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Complaint: They have failed to pay me for a phone I mailed they. I mailed them an Iphone and they received it on Sept XX XXXX. They offered me $20.00 and I accepted the offer and they were to mail me a check. I have contacted them 3 times since and they say they will mail another check and I have not received one. I have verified my address with them but still no check. It seems from posting on the web that this is happening with other people. Thank you for helping ****** *****

Desired Settlement: I want my $ 20.00 dollars they owe me mailed to my house. The address I submitted is correct.

Business Response: Initial Business Response /* (1000, 5, 2014/10/10) */ We have already send your payment via USPS. Here is the corresponding tracking number: XXXXXXXXXXXXXXXXXXXXXX Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The check has not arrived. The tracking number they provided says USPS has been notified that they intend to ship a package but has not received the package for shipment. I have been told before by this company the check is in the mail. I find it hard to believe that the post office cannot deliver a piece of mail. BBB enter the tracking number and you will see it has gone nowhere. ****** ***** Final Business Response /* (4000, 9, 2014/10/21) */ The item should be reflecting tracking information at this point. We will be contacting the USPS and opening a case. The USPS usually takes 1 business day to resolve these issues that are quite uncommon. If the tracking does not update or the item is to be determined lost we will send you a replacement in 1 to 2 business days. Thank you. Final Consumer Response /* (2000, 11, 2014/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sent a mini ipad and (2) ipod touches to them on 7/25/2014. They have not updated my account or started the offer, acceptance or payment process I sent a mini ipad and (2) ipod touches to them on 7/25/2014. It was returned to the company on 7/25/2014 in their packaging which was addressed to their location. After sending 7 emails in regards to them not receiving my items I received an email on 8/25/2014 and 8/28/2014 (after 30 days of waiting for an answer or response). Both emails said the exact same thing, "your items have been received and we will send you an assessment as soon as our rechnicians test your devices." As of 8/29/2014, I still have not received an assessment, offer, anything. My account isn't even updated showing they received the items.

Desired Settlement: I want an assessment, offer that is close to the original quote amount, and my money in my Paypal account within the promised 2-3 days per their website from the offer acceptance. If they cannot do this in a timely manner (I think 34 days is an unreasonable wait) I want my items returned.

Business Response: Initial Business Response /* (1000, 5, 2014/09/03) */ We will be processing your payment within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been two business days and there is no money in my PayPal account and no communication from the company. This is the same response I have been getting since August 12; It is now September 6. Final Consumer Response /* (2000, 12, 2014/10/23) */ After threatening them with a class action lawsuit they finally paid me. It only took 3 months!!!! You can close the case. ******* ******

10/20/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sellandrecycle.com has taken over 5 months to send me a check for my recycled phone. A week ago,Upon threatening this complaint was told it was sent. I sent my iphone4 to sell and recycle in march 2014, received confirmation that they received it and was given an offer on April 14th. I accepted the offer that month and waited for the check in the mail. As of May 18th I had nothing. I reached out to their customer service via email and was told I needed to confirm my address again and they would send the check. I confirmed and waited. Reached out a second time July 4th, they apologized and said a "new" check was on its way. As of September 8th, still no check. I emailed again, threatened to complain to the BBB and was given a tracking number for my check that is on the way. However, the tracking number states that the business has electronically notified the USPS to expect your package but cannot confirm that the package has been recieved for shipment. As of September 15th, no new information from USPS and no check. If you expect payment for recycling your device faster than half a year, or payment at all for that matter, DO NOT use this company!

Desired Settlement: I just want the check promised for giving you my device. The agreed upon price was $42.00.

Business Response: Initial Business Response /* (1000, 8, 2014/10/02) */ Hello, We have already send your check via USPS. Here is the tracking number: XXXXXXXXXXXXXXXXXXXXXX Please note it will take up to 3-5 business days to arrive. Thank you. Initial Consumer Rebuttal /* (3000, 10, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, according to the tracking number given to me from sell & recycle, the check was "sent" on September 10th. When tracking the package on the usps website it states "The U.S. Postal Service was electronically notified by the shipper on September 10, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. No further information is available for this item." USPS was notified that they would receive a package for shipping but as of today, October 3rd, there is no indication that is was actually taken to USPS to be shipped and if it was sent, there is no date and it is well past the 3-5 business days. I am not sure if it was not taken in the first place, or if it was lost in the mail etc. but bottom line, I have not received it. Please try again. Final Business Response /* (4000, 12, 2014/10/07) */ Your check will be deliverde within 5 business days. Thank you.

10/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent in my cell phone, they stated it had a bad ESN, it did not. Made me pay $6.99 for them to return my phone and phone never returned. Took money. I was trying to sell my PAID FOR cell phone and once this company, Sell & Recycle.com, recieved my phone they emailed me and advised that my phone was reported lost/stolen and had a bad ESN. I contacted Sprint, my service provider, right away and was advised that there had never been a lost/stolen report on this phone and the ESN is a valid/good ESN. This company advised I needed to pay them $6.99 via Pay Pal in order for them to ship my phone back. I paid this on 8/1/14. I sent several emails since then advising I sent payment and needed my phone sent back to me. On 8/5/14 they provided me an email with a USPS Tracking number and said it would take up to 24 hours for this to be validated. It is now the 11th and there hasn't been any contact with me since then. They will not answer their phones, it automatically goes to the same voicemail box every 5 minutes on hold. I have called 6 times today, 8/11/14. This company is a scam of good peoples time and money and effort and all I wanted back was my own property!

Desired Settlement: I am asking for my money I paid $6.99 back as well as my property of my Samsung Galaxy S3 with battery and charger returned to me, otherwise I will be suing this company for damages.

Business Response: Initial Business Response /* (1000, 5, 2014/08/12) */ We have already sent your phone via USPS. Here is the tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The phone that they sent back was tampered with. They replaced my cracked screen with a non cracked screen that doesn't work along with the power button missing. Therefore, my fully functional phone that I sent to them in the beginning now doesn't work. They also didn't send back my original charger. This response is unacceptable. Final Business Response /* (4000, 9, 2014/08/19) */ We have refunded your money last night. We sent you 25 dollars courtesy payment. Final Consumer Response /* (4200, 11, 2014/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes this company provided a courtesy credit of $25 however they didn't address the fact that their company altered my phone and sent me back a non working phone when my phone was fully functional when it was sent to them. I can not do anything with my phone now, so $25 is the least they could have done. Plus I had sent them $6.99 for shipping for them to send a phone that doesn't belong to me. I sent them all the documentation that was needed, included pictures of the phone I sent them. So in reality I only received $18 credit for a phone that no longer works. Unacceptable.

10/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My phone was sent to this company based on an offer that described the phone as broken. The phone is now being used to attempt to get payment from me. On August 26th, 2014 I went online and completed an offer form for sell and recycle to buy my damaged phone. The series of questions and my responses were as follows: 1. Is it fully functional (Device is 100% functional and can be activated)? No 2. Is it in flawless condition (The device has 0 imperfections, looks in brand new condition)? No 3. Broken or damaged (Doesn’t power on, has cracks or serious damage on housing or screen)? Yes The offer was made for $50.00 based on the criteria above (see attached screenshot). No other options were available to identify condition, however, this offer indicates that the company was willing to accept a broken or damaged phone that was not in flawless condition and was not functional. I finally received an email from the company that they had received my phone on September 18, 2014. In this email they stated that an assessment was being completed to verify it was in the condition indicated in the questions above in order to release payment. The email said that this process could take 2-5 business days. On September 26, 2014 I sent the company an email asking if my phone had been assessed as the time frame they indicated had come and gone. The company sent back an email within a few hours stating that the phone had been lost and that it would take 2-5 business days to locate the phone. I immediately sent another email asking the company to call me and also attempted to call several times each time getting a voicemail asking me to leave a message which I did several times asking for a call back. On September 29, 2014 at 11 PM I received an email stating that the condition of my phone did not match my quote, the board is damaged inside and that they would not honor my quote. The email stated that I had two days to respond that I accept the offer of zero and they keep the phone or that I immediately send them a check for $6.99 within two days or that refusal to do so would also constitute me accepting the offer and forfeiting any right to my phone. I immediately sent an email saying that I would not participate in a scam, please return my phone immediately. I fear that they a will be taking my phone and that I have no recourse other than to pay them to get it back. I feel as if I had been forthright in my representation of the phone that I sent to the company and that the company is adding extra criteria not originally set forth in the offer as a contingency. It appears that the mailing fee of $6 is being used by the company as a deterrent from people getting their phones back and that this is in reality a scam. The company should either use more detailed criteria to describe the phone condition, be clear in their expectations of a phone described as broken and non functioning, and not place the sole remediation for this issue on the customer despite the customers good intentions. Again this ad campaign is a true scam in its present condition and I demand my phone back without having to pay a fee as I did not misrepresent the condition of the phone.

Desired Settlement: I demand my phone back in the condition in which it was sent or the original $50 offer amount.

Business Response: Initial Business Response /* (1000, 5, 2014/10/01) */ Hello, As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 7, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to know how it is possible to have broken your terms of service based on the description of my item? Your online assessment consists of ONLY the following questions and descriptions: 1. Is it fully functional? (Device is 100% functional and can be activated) 2. Is it in flawless condition? (The device has 0 imperfections, looks in brand new condition) 3. Broken or Damaged? (Doesn't power on, has cracks or serious damage on housing or screen) You provide ONLY a Yes or No button for each of these questions. I answered the questions as follows: 1. Is it fully functional? No 2. Is it in flawless condition? No 3. Broken or Damaged? Yes Based on these answers and ONLY these answers you made an offer of $50.00 to buy the phone. Be very, very specific and tell us all how I have misrepresented the phone per your terms given these and ONLY these responses to the questions above? If you cannot be more specific than your previous response you need to honor the contract that you entered into and pay the offer or return the phone. Final Business Response /* (4000, 9, 2014/10/07) */ Hello, As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Thank you, SellandRecycle.com

10/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SELLANDRECYCLE.COM stole my phone. Company refuses to send me payment under our initial agreement. Company is evasive. July 5, 2014: SELLANDRECYCLE.COM offered me the best price for my old Samsung Galaxy SIII. They sent me a mailer which took a couple of days and I sent my phone in to be evaluated. July 17, 2014: SELLANDRECYCLE.COM indicated they received the phone via email and they would evaluate it. July 23, 2014: SELLANDRECYCLE.COM indicated they assessed the phone and determined the "specified condition matches the original offer." The email stated they would release business payment in 2 business days by check, which was the original agreement. *We then waited an ample amount of time before contacting SELLANDRECYCLE.COM again to allow the check to be sent and received. September 2, 2014: After we called many times over the past couple weeks we decided to email support. Phone support never answers the phone. An answering machine just picks up and no one ever calls you back. Customer service emails us back fairly quickly and stated they were sorry for the delay and the check from Wells Fargo had not been cashed so they would send me another one after they verified my address. The address they have on file is correct. They add me to a "pending payment list" and state my payment will be processed in the next two business days. September 16, 2014: I inquire for an update via email. They again are sorry that I have not received payment. They can send me a new check or deposit money to a Paypal account. I opt for the check as I have no Paypal account. They are pleased to inform me that my check has been mailed out. They send me a USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX. No parcels ever arrive at USPS for that tracking number. October 2, 2014: I send an email with my phone number asking for someone to call me. No one ever calls. October 6, 2014: I send an email with my phone number asking for someone to call me. No one ever calls. October 7, 2014: I send an email with my phone number asking for someone to call me. No one ever calls. October 8, 2014: I send an email with my phone number asking for someone to call me. No one ever calls. October 9, 2014: I check the SELLANDRECYCLE.COM website to track my items (http://sellandrecycle.com/my-sold-gadgets?email=******.********.******%40gmail.com) and it says I was paid on September 16, 2014 via Paypal. I never opted to be paid by Paypal as I have no Paypal account. My fiance sent them an email and they were responsive. They sent us the following email: "Hello, We are re mailing a check with the corresponding tracking number: XXXXXXXXXXXXXXXXXXXXXX Please track your check at: https://tools.usps.com/go/TrackConfirmAction_input. Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you, SellandRecycle.com" The tracking number they sent us is the exact same tracking number they sent us before on September 16th when no parcels ever arrived at USPS. October 10, 2014: Still no parcel at USPS via the tracking number we received. *We have all the emails saved the backup any claims we are making. We can provide the emails if need be.

Desired Settlement: Send me a check for the $40 you owe me for my phone. Send it with a tracking number. Hand deliver the parcel to the USPS and ask the person at the counter to scan it into the system so we can at least see an arrival scan.

Business Response: Initial Business Response /* (1000, 6, 2014/10/15) */ We have already send your check via USPS. Here is the tracking :XXXXXXXXXXXXXXXXXXXXXX Expected Delivery Day: Wednesday, October 15, 2014 Thank you Initial Consumer Rebuttal /* (2000, 8, 2014/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have finally recieved this check after months of waiting and inquiry.

10/10/2014 Problems with Product/Service
10/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent my phone to sell and recycle for a payment. I have emails that state that they got the item and approved it. I have not received my payment. I sent my damaged verizon LG G2 VS980 for an offer payment of $30 and they received it on Sept. 19, 2014. They assessed and approved the item on Sept. 23, 2014 and said that my payment would be sent in 2 business days. I have not received payment yet. I have called them and emailed them and have not had anyone answer the phone or email me back. The website says waiting for offer to be accepted, but there is no link to accept the offer and there is no email to accept he offer. I have emails to prove everything I have stated, and it is on their website as well.

Desired Settlement: I want the company to either give me the money I was offered, or send me my phone back.

Business Response: Initial Business Response /* (1000, 5, 2014/10/03) */ We will process your payment within 2-3 business days. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2014/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because it gives me the money I am owed. However,they told me this before so I have to make sure they actually do it.

10/3/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Have not received the money for my devices I accepted the offer for my two iPhone 4s on August 12, 2014. From the acceptance date their website indicates that you should have the money in your Paypal account with 2-3 business days. I have sent 5 emails about receiving my money and have either received no response or I get the same email stating my money will be in my account with 2-3 business days. I received an email yesterday, August 28, 2014 indicating my money would be in my Paypal account today. I logged into my Paypal account and my money is not there.

Desired Settlement: I want my money. I fulfilled my terms of the agreement by sending them (2) iphone 4s. I either want my money or my items returned.

10/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Have not received the payment that was agreed upon or the phone back. I sent a phone to sellandrecycle.com in June 2014. On July 7, 2014 I accepted the offered payment of $20.00. I still have not received the payment. I have tried calling them multiple times and sent multiple emails. Only one has been replied to regarding the payment stating that I should have already received it.

Desired Settlement: I am requesting that I either get the payment of AT LEAST $20.00, the phone back, or compensation for the time delay and the troubles that they have cause me.

Business Response: Initial Business Response /* (1000, 5, 2014/08/04) */ Here is the tracking number. You can start tracking your package within 24 hours : XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because I have already waited a month on $20. I used them because they had GREAT reviews. I only sold the phone because I needed the money then. A month is a little ridiculous. Final Business Response /* (4000, 9, 2014/08/08) */ We already made your payment via USPS. Here is the tracking number:XXXXXXXXXXXXXXXXXXXXXX Final Consumer Response /* (4200, 16, 2014/08/19) */ I still have not received my payment! It's been longer than 4 to 6 business days

10/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i sent my cellphone to sell and recycle 2 weeks ago and 2 weeks i never got my $40 from them. i called them 8 times they said the with the bbb. Logo ● View Online Hi *********, This is a reminder in case you haven't shipped your item to SellandRecycle yet. If you have already shipped your mailer to us, disregard this message. As soon as we unpack your item we will send you a confirmation email. We haven't received your Galaxy S III (S3) 16GB SGH-T999 T-Mobile. The offer of $40.00 for this device will expire soon! Don't fret, just send the mailer in as soon as you can! It's simple just drop it in your mailbox, USPS dropbox or the nearest USPS location near you. If you haven't receive your shipping kit in the mail yet you can request another one here. If you would like to use your own box you can download and print a copy of your pre-paid USPS label here. Keep in mind that this offer expires on: Aug 22, 2014 So send your device today to make sure you receive $40.00. Best Regards, The SellandRecycle Team Copyright © 2012 SellandRecycle.com all rights reserved. Facebook Twitter Google Plus If you'd like to unsubscribe and stop receiving these emails click here. Reply, Reply All or Forward More Me To ****@sellandrecycle.com Aug 8 at 11:12 PM Hello I am ********* ***** I mailed the phone off since last Tuesday y'all should of got by now if I don't get my money soon I calling best business bureau on y'all so y'all better check y'all mail Sent from Yahoo Mail on Android i paid $299.00 for my samsung galaxy s3

Desired Settlement: Logo ● View Online Hi *********, This is a reminder in case you haven't shipped your item to SellandRecycle yet. If you have already shipped your mailer to us, disregard this message. As soon as we unpack your item we will send you a confirmation email. We haven't received your Galaxy S III (S3) 16GB SGH-T999 T-Mobile. The offer of $40.00 for this device will expire soon! Don't fret, just send the mailer in as soon as you can! It's simple just drop it in your mailbox, USPS dropbox or the nearest USPS location near you. If you haven't receive your shipping kit in the mail yet you can request another one here. If you would like to use your own box you can download and print a copy of your pre-paid USPS label here. Keep in mind that this offer expires on: Aug 22, 2014 So send your device today to make sure you receive $40.00. Best Regards, The SellandRecycle Team Copyright © 2012 SellandRecycle.com all rights reserved. Facebook Twitter Google Plus If you'd like to unsubscribe and stop receiving these emails click here. Reply, Reply All or Forward More

Business Response: Initial Business Response /* (1000, 8, 2014/08/28) */ Hi, Thank you for contacting us. We send you an assessment back on August 18. Your offer was forfeited it because we never received an email from you. please see below: Original Message Subject: Item for parts Action Required Date: Mon, 18 Aug 2014 10:56:44 -0700 From: Customer Service <***************@sellandrecycle.com> To: ***************@yahoo.com Hello , We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The board is damage and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (8/18/2014 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 10, 2014/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still didn't get anything from them Final Business Response /* (4000, 15, 2014/09/03) */ We send you an assessment back on 8/18.Your offer was forfeited it because we never received an email from you. Please see below: Original Message Subject: Item for parts Action Required Date: Mon, 18 Aug 2014 10:56:44 -0700 From: Customer Service <***************@sellandrecycle.com> To: ***************@yahoo.com Hello , We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The board is damage and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (8/18/2014 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. Thank you, SellandRecycle.com Final Consumer Response /* (4200, 19, 2014/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never sent me an email so what can I do if they never sent me an email.

9/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Accepted my old cell phones, promised to pay 55 dollars for them and didn't. On 6/14/2012 the company Sell and Recycle sent me a shipping kit for my old Samsung Galaxy 3 and iphone 4. I shipped my phones and received confirmation that they received the phones at their location 6/27/2014. ******** sent me confirmation that my appraisal matched the original offer. I have multiple emails that stated i would receive $40 dollars for the Samsung and $15 for the iphone. I've contacted ******** and his staff many time though email. At first i would get emails from them that would state my check has been sent and they that would provide some relief, but after a while i realized that the emails where just designed to make me think that they were going to keep their word. 8/14/2014 I received my the last email from them provided me with a shipping number. See below. "Hello *****, We are pleased to inform you that your check has been mailed out. Tracking number: XXXXXXXXXXXXXXXXXXXXXX Please track your check at: https://tools.usps.com/go/TrackConfirmAction_input. Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you for your business, SellandRecycle.com" I checked the tracking number since and haven't received an update. When I look the tracking number up i only receive the following message. "The U.S. Postal Service was electronically notified by the shipper on August 15, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. Information, if available, is updated periodically throughout the day. Please check again later." I emailed the custumer support email address multiple time to get no reply back. They are ignoring my emails now.

Desired Settlement: I would just like what i was promised. $55 for my old cell phones.

Business Response: Initial Business Response /* (1000, 9, 2014/09/26) */ To whom it may concern, This regarding case #XXXXXXXX , we have proceeded to make the payment for the amount of $55.00 on September 25, 2014. Transaction ************ We have eliminated any amount due to ***** ******. We should not be held liable for any further amounts. Regards, ******** ******** ********** Initial Consumer Rebuttal /* (2000, 11, 2014/09/30) */ Hi, They sent the check finally. I'm not sure what persuaded them to, but if it was the BBB thanks. Is there anything I need to do to formally drop the compliant? ***** ******

9/19/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sent in a broken ipad2 and they have failed to send me my money that the promised they would pay for it. They sent a USPS label that was prepaid I sent in a broken ipad2 and they have failed to send me my money that the promised they would pay for it. They sent a USPS label that was prepaid and I sent them the item and everytime I call no one answers or returns my call. I emailed but only get generic emails stating it take 3 days and they have had my item since the 5th. I have since found out this has happened to numerous people, which troubles me since they claim to have an A rating from the BBB

Desired Settlement: I either want my 64gb ipad 2 with faith laser scribed on the back sent back to me or I want the $52 they promised to send me. I have since locked my ipad via icloud as stolen to prevent them from selling or using the valuable drives in the ipad until they send me my money. As soon as they connect it to the internet I will be able to see and I will then call that local police department and have it retrieved if it comes to that.

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ Hello ********, We have received and completed the value assessment of your items and determined that the specified condition of some items do not match the original quote. The iPad 64gb AT&T has the iCloud active and unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer" and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above. After 7 days of the receipt of this email (9/16/14 ) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@gmail.com. Thank you, SellandRecycle.com Initial Consumer Rebuttal /* (3000, 9, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) When they sent me this email I unlocked the ipad 2 64GB Wifi and 3G device from my icloud. I informed them that it was locked after 2 weeks of no emails or returned phone calls from them. Proof of the unlocking was emailed to them as well as the FBI's IC3 Department Agent as well as E**** T***** the BBB Dispute Resolution Specialist at e****@bbbemail.org. They then sent this email Hello ********, We ca not offer you 52.00 due to the iCloud active. We will be sending back your device at no cost. Thank you, SellandRecycle.com I informed them that the ipad was unlocked and they sent no reply. I am still waiting on E**** T***** from the BBB to call me back as I have called and left multiple voice mails and have not even gotten one call back from her. In my honest opinion it seems that despite the overwhelming burden of proof that I submit to the BBB, they side with this business owner. I will continue to press my lawsuit and include an negligent parties involved unless sellandrecycle can honor their last email to return my device at no cost with a trackable usps postage. According to judicial law in the state of California, the first email stating they can return it for the $6.99 fee is void once they sent an email stating they will return it for free. Any promised of service given supersedes any previous promise and a business has to honor their last word. All emails are admissible in a court of law and can be used as evidence since they are trackable based on the ip address of the sender, verifying its authenticity. (so glad I took all those law/criminal justice classes) NOW, if sellandrecycle.com and Mr. G******* Gas***** and his wife R*** Ma****** were honest about the email they sent at 2:10 pm yesterday to me, that I forwarded it to BBB rep E**** Th****, then and only then I will give my accpetance. Final Business Response /* (4000, 12, 2014/09/18) */ We sent your device on 9/17 at no cost. Please check tracking info that we already provided you: XXXXXXXXXXXXXXXXXXXXXX Final Consumer Response /* (2000, 14, 2014/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I sent them my item and it took almost 3 weeks, contacting the FBI and the BBB before they responded, Sellandrecycle.com returned my item at no cost to me. Even when I unlocked the ipad2 they didnt want to pay what they promised but at least they shipped it back. Hopefully all the serials match up and they didnt do more damage to the device. For all those who read this BEWARE!!!! USE GAZELLE! That's what I'm about to do...or icracked.com. Anybody but SellandRecycle.com or Cellular Wings. That extra few bucks is not worth them saying they cant pay and then asking for $6.99 to return it to you, unless you are as adamant as I was in contacting the big boys and letting them do the work.

9/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sellandrecycle.com offered me $95 for my used iPhone 5 (32gb) in 12/2013 and has still not issued payment, despite multiple requests by me. I contacted sellandrecycle.com for a quote for a 32GB iPhone 5 I had that was in working condition, despite having a cracked screen in November of 2013. The company offered me a quote of $95.00, which I wanted to accept, and sent a pre-paid shipping kit to my home address of **** ****** Street *** ************ ** XXXXX. I received the kit shortly after and mailed in my used 32GB iPhone 5, along with the power cord for the phone. I received an e-mail from sellandrecycle.com on 12/3/2013 stating that they had received the iPhone from me. Several days later, on 12/11/2013, I received another e-mail from sellandrecycle.com stating that they had assessed my iPhone and that they would indeed pay me the $95.00 originally offered to me in the quote. The e-mail also stated that in two days payment would be released to me and I would receive another e-mail from them at the time the check was sent as a confirmation. I have never received payment from them. I called their customer service number several times but could never get through, so I began e-mailing requests for payment. On 6/9/2014, I emailed their company at ****@sellandrecycle.com which is the only e-mail address listed on their website, explaining my situation; that I sent in my phone in 12/2013 after receiving a quote for $95.00 and a prepaid envelope, and still have not received payment. The next day, 6/10/14, I received an e-mail back from the same address (****@sellandrecycle.com) apologizing, stating that my name has been added to the payment list and that a check would be issued in two days. I still did not receive a check. I e-mailed ****@sellandrecycle.com again on 7/11/2014, continuing my original string of e-mails, explaining my situation again and asking for payment. I did not receive a response. Again on 7/31/2014, I e-mailed ****@sellandrecycle.com, continuing again my string of e-mails, explaining for a third time my situation and asking again when I could expect to receive payment, as it had now been over six months. On 8/11/2014, I received a response e-mail from ****@sellandrecycle.com apologizing and stating that (again), a check would be issued in two business days. I still have not received payment. Finally, on 8/28/2014, I sent a last e-mail to ****@sellandrecycle.com, continuing on again the string of e-mails that has been sent between myself and the company, requesting payment. I believe this has gone on far too long (I sent the phone at the beginning of December 2013 and it is now the end of August 2014) and the company offers payment within two business days of when the phone is assessed (my 32GB iPhone 5 was assessed on 12/11/2013 according to the e-mail I received from sellandrecycle.com). I believe I am owed payment by this company and I would like payment issued to me ASAP, and I would like to be provided with an assurance that payment is on its way. As of now, it appears that sellandrecycle.com offered me a sum for my iPhone 5 with no intention of paying me that sum.

Desired Settlement: I am seeking the $95.00 owed to me by sellandrecycle.com, which is the amount which was offered to me initially in the quote I was provided from them, and was the amount confirmed by them once I received notice via e-mail that my phone was assessed on 12/11/2013. I simply want what is owed to me. Had I known that sellandrecycle.com would attempt to withhold payment from me for my 32GB iPhone 5, I would have sold it to one of the many other vendors that buy used phones.

Business Response: Initial Business Response /* (1000, 5, 2014/09/03) */ We have sent you the check via USPS. Please note it takes up to 5-7 (BUSINESS) days to arrive. Thank you.

9/19/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I found this on line. If you sell you old cell phones, they evaluate and send you cash offer. If you agree they deposit in your PalPal. I had my phones analyzed and an offer that I accepted. No money has every been deposited.

Desired Settlement: DesiredSettlementID: Refund I want the $140 deposited in my account or the phones returned!

Business Response: Initial Business Response /* (1000, 8, 2014/08/27) */ We will process your payment via paypal within the next 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 10, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) THey again have NOT deposited my money. SOmewhere I have the postal receipt for sending these phones out. WHAT IS MY NEXT STEP. I want my money! Final Business Response /* (4000, 12, 2014/09/05) */ Thank you for choosing SellandRecycle.com. We will send out your payment via Paypal within the next 2-3 business days. We will email you as soon as your funds are available. Thank you,

9/16/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I sent my device in on time and promised payment within 7-10 business day. Never received payment and it has been 3 months. On June 30, 2014 I placed a quote with SellandRecyle.com to sell my device (Sprint Samsung Galaxy S3 16GB SPH-L710). I got a quote of $55 and agreed to send in my device. I received my shipping kit in a timely manner and shipped my device in the prepaid packaging at my local USPS location in Dallas, GA a few days later before the July 29th offer expiration. It took almost twice the time of the shipping kit's arrival to receive an email saying they received my device. This was after I emailed the company because I hadn't heard anything. I was told that my check would come in the mail within a few days. A month went by and still NO payment. I have been consistently emailing the company complaining about them not holding up their end of the deal and they keep saying that my payment has been lost or they will resend it or add it to my PayPal account. All of which they have not done. I am very frustrated with this company and just want my promised payment. In an earlier email I told them I wanted my payment or my device back, neither of which were given. I have sent emails to the company regarding my missing payment on the following dates: 8/1,8/17, & 9/4.

Desired Settlement: I want my promised $55 for sending in my device via check immediatly.

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ We will process your payment via PayPal within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received numerous emails stating this same message, not sure if it is automated or not. I do not believe that within 2 days I will receive my money. I will not accept a PayPal transfer. I want my original promise of a check when I first accepted the quote. I also have all my emails with whomever I was corresponding with from this company and I received this message probably 3 times and still nothing. Final Business Response /* (4000, 9, 2014/09/11) */ We have send your check via USPS First Class Mail. Here is the corresponding tracking number: XXXXXXXXXXXXXXXXXXXXXX Final Consumer Response /* (2000, 11, 2014/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept but if I don't not receive my payment I will file another complaint.

9/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Non-payment as agreed I chose SellAndRecycle.com to get some value from my old cell phone. An offer of $50 was created by them on Apr 7, 2014. I accepted their terms and promptly mailed the device using the provided packaging. They confirmed receipt of the device several days later. After weeks of non-payment, I have contacted them on May 12, June 5 and July 20. Each time they agree to remit payment within "4 to 6 business days". I have yet to receive payment. Anything you can do to help me collect is greatly appreciated. Thanks in advance, *** ***** ****************

Desired Settlement: Payment of $50 as agreed or return of my device.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ We will send out your package today via USPS First class. This is the tracking number: XXXXXXXXXXXXXXXXXXXXXX Consumer Response /* (3000, 12, 2014/09/02) */ The vendor never made restitution. I've spent so much time fighting them, it's cost me more than the money they owe me. I'm done. Terrible company. They are obviously going to fail miserably. I will tell everyone I know to avoid them. Business Response /* (4000, 14, 2014/09/03) */ We apologized for this inconvenience. We been cutting staff and changing associates. We are just catching up with payments. We will send your payment today via USPS. Here is the tracking number:XXXX XXXX XXXX XXXX XXXX XX Again we truly apologized for the delay. Thank you, SellandRecycle.com

9/15/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Have not received email for payment for recycled cell phone that was shipped to them. Attached is a copy of the email I received from the company. I have not heard from them nor received my money. I have tried to call customer service and they are closed. I have sent an email and have not received a response. Hi ********, Great news! We have received the following item: Samsung Galaxy S III (S3) 16GB SPH-L710 (Sprint) So What's Next? 1.Your item will be assessed by a technician to verify it matches the original offer. This process usually takes 2 to 5 business days. Once this process is complete we will send you an email to **********@gmail.com with your assessment. 2.Once you receive your assessment, you will have the choice to accept or decline the offer. 3.Once you accept the offer we will release payment for the assessed amount. Thanks, The SellandRecycle Team

Desired Settlement: The estimate for my phone $15.00 and compensation for the poor service. $50.00

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ We will process your payment via paypal within 2 business days. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2014/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response and will accept payment Final Consumer Response /* (3000, 12, 2014/08/27) */ I still have not received any payment. Final Business Response /* (4000, 14, 2014/08/29) */ We have already refunded you today 8/29 via pyapal. Thank you.

9/12/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Agreed to pay me $20 for iPhone. Once I sent it, they said it did not match description provided. Not true. To get it back, they demanded $6.99. On August 3, 2014, the company offered to pay $20 for my iPhone 4 with a cracked screen. I shipped the phone to the company. On August 19, 2014, I received an e-mail saying that because I had previously activated the iCloud setting on my iPhone, they would not pay anything for the phone. They said they would "recycle" the phone for me or charge me $6.99 to ship it back to me. The problem is that nowhere in their terms and conditions did they say anything about iCloud settings. Furthermore, I had reset all settings and deleted all content from my phone before I sent it to them. During the next few days after receiving the e-mail, I contacted customer service at least 3 times explaining that there was no "great discrepancy" between the way I described the phone and the actual condition of the phone. The customer service was awful. The person never addressed my questions about the "great discrepancy" or how having the iCloud settings switched on was a discrepancy when there was no mention of iCloud in any of the terms and conditions. The person was either intentionally ignoring that part of my complaint or he/she was not intelligent enough or did not speak English well enough to comprehend the essence of my clearly articulated complaint. Nevertheless, he/she continued presenting me with the unreasonable ultimatum of allowing them to "recycle" my iPhone (by which they probably meant "sell for parts") or paying them $6.99 to have my phone returned to me by mail. I asked for them to honor their agreement to pay me for the phone, to send the phone back to me for free, or to have a manager/supervisor contact me so that I could explain my complaint to someone else. None of these requests were honored. Instead, the customer service representative simply repeated the same ultimatum over and over again.

Desired Settlement: Ideally, I would like to be reimbursed for the 3 hours of wasted productivity I spent dealing with this problem, but I would be satisfied if they would pay me $20 for the item or ship it back to me free of charge.

Business Response: Initial Business Response /* (1000, 5, 2014/08/27) */ we already sent your assessment via email. Thank you.

9/12/2014 Problems with Product/Service
9/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: They were purchasing my phone and they still haven't sent money after 2 weeks. Offer image description Samsung Galaxy S3 LTE sgh-T999L T-Mobile $40.00 After agreeing the quoted amount I had sent my phone to them. Their status information does show that they have my phone and have assessed the offer for $40. I agreed to the amount via e-mail since their is no button on their site for accepting. I have received an e-mail back stating it would take 48 hours for them to send the money via paypal to me. After 48 hours of nothing, I had attempted to make contact again. The following week I did the same and finally got a response back stating that they are sorry and will send the money within 24 hours, this was on August 13th. I still have not received the money as well as I have sent an e-mail to them almost everyday asking about this with still no money given. I have attempted to make contact via e-mail about 6 times and I have attempted to call and left almost 10 messages with no response back. All I am trying to do is get my $40 sent to my paypal that they agreed to. Offer Expires: Aug 29, 2014 (Postmark Date) Status Offer Created Jul 29, 2014 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : Aug 5, 2014 Item Has Been Received Item Assessed Aug 7, 2014 ( Waiting for offer to be accepted or declined)

Desired Settlement: Again, like stated before, all I want is the agreed $40 that was quoted me. If they wish to give more due to the delay, that's fine but I more care about getting the money quoted at the moment because I have many bills that need payment.

Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ We have already made the payment via paypal on 8/20. Thank you.

9/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent my Iphone 4 to this company to sell my device. They took it and then came up with this completely trumped up reason of why they wouldn't give me the initial offer they had given me before I sent the device to them. They offered nothing at all and then said if I wanted my device back they wanted me to pay to get it back stating I agreed to it which I didn't see in their agreement and do not believe that it was there before. When I emailed them back saying that I refused to pay that. My device was in perfect working condition and they basically just ripped me off. Product_Or_Service: Iphone 4 Black 8gb

Desired Settlement: DesiredSettlementID: Refund All I want is my device back or the amount that they offered me which was approximately $43. Thank you

Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ If you want your device to be returned please send us the 6.99 fee, so we can proceed with the return process. As per the terms and conditions you agreed upon during the checkout process on our website we reserve the right to bill you for return shipping a payment of $6.99 on any item or items with a total quote discrepancy over %20 of the value that you were originally quoted based on your description of your item(s). Please feel free to visit our website and check our terms and conditions. Please see below: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. We are not billing you the 8.99 anymore. Your shipping return fee will be 6.99. Thank you,

9/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: They have never gave me payment for my Gallaxy S3 cell phone. Payment was $40.00. I sold this comapny my used Gallaxy S3 cell phone in June 2014 for $40.00. They never sent payment so I emailed them from their web site. No reply. Emailed again and they told me that they were sorry for the delay and my check should be in the mail in 2-5 business days. Never should up. Called and emailed 3 more times. They finally replied telling me that they will send me a new check (they never sent a check in the first place). It never c ame so I called and emailed them 3 more times. Finally I emailed them and told them to send me a check with tracking. They did but you cant track the package. The UPS tracking number is: XXXXXXXXXXXXXXXXXXXXXX. That was on August 5th and still there is no tracking available for it.

Desired Settlement: I either want my $40.00 as promised or I want my Gallaxy S3 cell phone back.

Business Response: Initial Business Response /* (1000, 5, 2014/08/13) */ We have already sent your check via USPS. We apologized for this situation. We will open up a case with USPS services to locate your payment check. If it got lost we will send you a new check shortly. Please note that it takes about 2 business days for the USPS to get back to us for confirmation. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will except their response when I receive my check. All they did was notify the usps that there is a package to be mailed. They didn't actually send it. As soon as I receive my check the this issue will be resolved. Until then it it not.

9/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Refuses to return phone after not honoring agreement to purchase without charging for return shipping. I received a price they would pay for a broken iPhone 4s for approx $80. After I sent the phone, they emailed and said the phone was iCloud active and water damaged and it was only worth $20.00. I could take that or they could return my phone if I paid them $7.99 because there was a great discrepancy on the way. I described the condition of the phone. There was nothing during the checkout process that indicated the phone had to be iCloud inactive or thar water damage was an issue. Also, there is no description of the problem, just a check box that says "broken or damaged - Yes or No" and I selected yes.

Desired Settlement: They should either honor their original quote or return the phone at their expense.

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ f you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 through paypal or USPS check. Here is a copy of the terms and conditions that you agreed to: 20.4 SellandRecycle.com reserves the right to bill you for return shipping a payment of $8.99 on any item or items with a total quote discrepancy over 20% of the value that you were originally quoted based on your description of your item(s). This payment must be processed through money transfer services such as PayPal or check. Failure to do so within 30 days of your decline of your counter offer will result in you the customer being legally bound by the sale transaction based on the assessed amount and not the original amount. Please feel free to check our Terms and Conditions in our website. thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again they use the excuse "due to the great discrepancy in you description of the item". However, there was no description provided, I just selected the appropriate option (broken or damaged). How is there a discrepancy? If they didn't want to accept water-damaged phones they should have said so up front, instead of taking my phone and refusing to return it. That's just theft by deception in my opinion. Final Business Response /* (4000, 10, 2014/08/25) */ We have sent your item via USPS Fist Class Mail. Here is the corresponding tracking number : XXXXXXXXXXXXXXXXXXXXXX

9/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: No payment was sent to me for my cell phone. Company date on paperwork that was sent to me was July 4, 2014. I sent the company my Samsung Infuse cell phone under the understanding they would send me a check for $22.00. They sent me an email they have received the phone and had to get their inspectors to look at it. They were quick with this process but never sent me a check for the phone or returned the phone either! I have tried to contact the company by phone multiple times and only ever receive a answering machine, in which the company never returns my call or ever tries to email me! I feel this company basically has stolen my phone!

Desired Settlement: For the company to send me either the $22.00 check that was promised or send me my cell phone back in the same condition they received it.

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ thank you for contacting us. We send you an assessment back on July 15. Your offer was forfeited it because we never received an email from you. As per the terms and conditions you agreed upon during the checkout process on our website. Please see below: 20.3 If SellandRecycle.com receives your item and upon assessing it the condition differs from your stated condition, you will receive an assessment email. If you do not wish to accept SellandRecycle.com assessment and request your item(s) to be sent back. You must reply, accept or decline within (7) days of the sent date of the assessment email, if no response is received you will forfeit the right to accept or decline the assessment offer at this given point and you will be legally bound by the sale transaction. At this point SellandRecycle.com. will mail a check or send a PayPal payment for the amount on the assessment email.

9/8/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sent my broken SG3 to sellandrecycle and they made me an offer of $50. They have claimed to send me 3 checks, none of which I have received. I sent my phone to sellandrecycle at the end of March, and on april 5th they made an offer of $50. After 2 weeks of waiting, I contacted them because I had not received the check. They said I should have it that Wednesday. No check. I contacted them again, and they said they would have a 2nd check sent, and that it takes up to 6 business days. I waited another 2 weeks, no check. So I contacted them, again. They claimed to have a 3rd check sent. 2 weeks later, no check. I then emailed them again, and now I get no response. It has been over 3 months now and I have not received my money or my phone back. I would like this resolved. I don't know what this company is doing, but I read several of these complaints. Seems to me like theyre scheming people out of money by hoping they will eventually just give up on the issue.

Desired Settlement: I would like either my $50 I was promised, or my SG3 back.

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ The check was send out via USPS First Class. XXXXXXXXXXXXXXXXXXXXXX. Please note that the USPS takes about 24 hours for their system to update. Customer can start tracking it within the next 24 hours. Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have used this tracking number and checked it everyday. It still says that the tracking was created, but there is no information stating that they received this mail and that it has been sent out. I will not close this case until I have bth received the check and it has cleared my account. Final Consumer Response /* (3000, 11, 2014/08/25) */ Hi *****. I wanted to follow up on this because I haven't heard anything since they never responded. I never received a check still and I'm just beyond frustrated. This seems to be a huge issue as now that I'm in this situation I've seen hundreds of others with the same complaint. Could you please let me know if this is still being followed up on? Thank you, ****** Final Business Response /* (4000, 13, 2014/08/26) */ Hello ******. Your check will be arriving by Friday 8/29 latest Monday 9/1. Thank you.

9/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company has not sent payment for a phone I sent in. Has not responded to any emails and cannot be reached on phone. Have several attempts to contact. Wanted to sell my broken Samsung Galaxy S4. They made an offer of $60. The offer was created on July 9th, 2014. I received my mailing package on July 14th, 2014. I mailed back the following day. I received an email on July 18th, 2014 that they received my phone and would begin assessment. I received and email on July 18th again saying the assessment was complete and the new offer was $30 because there was water damage. I accepted the offer. I have not heard anything else from this company since I accepted the $30 offer. I have sent two emails asking if I would receive a payment via paypal or in the mail. No response back. I tried calling during business hours, hoping to speak to someone. In the several attempted phone calls I was always put on hold and then sent to a voice mail. I called about 10 times one day and still no luck in reaching anyone. I emailed again to find out what was going on and let them know that if I didn't have a response that the BBB would be contacted. I gave them several days to respond and still nothing. All I want to to receive the $30 money offer to for them to return my phone. I would prefer the money since the phone is no use to me. I feel like I gave them my trust in paying me and now they have stolen.

Desired Settlement: I prefer that I just get the $30 money offer that I accepted. That is all I have been asking from them. And that they would make an effort to respond.

Business Response: Initial Business Response /* (1000, 8, 2014/08/22) */ We will process your payment within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 10, 2014/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received any kind of information from them regarding my payment. There is nothing updated on my account to show that they have processed my payment. I would like the proof that they are taking care of this properly. I have not received any emails from them since the accepting of my offer. I would like them to do it right and let me know that they are doing what they say they are doing. Final Business Response /* (4000, 12, 2014/08/29) */ Hello we will process your payment within the next 2 business days. Thank you. Final Consumer Response /* (4200, 18, 2014/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have received nothing from this company. I check my email on a daily basis and have not received any reply that the payment is being processed. I have also check my account with the business and nothing has changed since I accepted the offer on July 18th, 2014. They have not made any effort to pay me. They have not put anything in my PayPal nor have I received anything in the mail from them.

9/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company received my broken phone in the mail anx never contacts me again. Neither with an estimate or an assessment. Complete scam. I have tried to call and email the company with no avail. Product_Or_Service: phone recycling

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like service or my phone returned to me so I can actually recycle it

Business Response: Initial Business Response /* (1000, 5, 2014/08/19) */ Your payment will be process and appear in your account within 2 business days. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said that they would pay me 63 dollars in their response and I still haven't seen any money. It's been more than a month since I sent the phone and it was supposed to only take days Final Business Response /* (4000, 9, 2014/09/03) */ We apologize for the delay we are making our best effort to deliver your check as soon as possible. We have checked Wells Fargo's website and it is well past the expected date, therefore I would like to verify the address that we have on file before we send you another check. *** ********** DR ** ***** ******* ** XXXXX If this is correct please let me know and I will send a new check to your address. Thank you, SellandRecycle.com Final Consumer Response /* (2000, 11, 2014/09/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) That is the correct address, please actually send thmoney this time as promised.

9/4/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Have not received payment for my recycled cell phone as quoted and promised. Getting a run around by a rep name ********. I received an offer for my damaged cell phone from sell and recycle which was higher then their competitors so I decided to recycle it with them. They mailed me shipping materials which I used to ship my cell phone. I never rec'd an acknowledgement that my phone was rec'd until I tracked it and contacted them. They told me that the offer was approved for the amount quoted and the check would be mailed out within 2 business days. I waited about 10 days and reached out to them to inquire about the status of the payment and a rep by ******** said they would send out a replacement check. This time it has been 10 days again and still no payment. You can never get anyone by the phone. This is a shady operation. I wish I had read other complaints on BBA before deciding to use them. I'm so frustrated with them and their horrible business practices. I HIGHLY RECOMMEND NOT USING THEM.

Desired Settlement: I would like my cell phone returned or a check mailed promptly for $70 as promised for my Samsung Galaxy S4 SCH-i545 Verizon Wireless $70.00 Ticket #****

Business Response: Initial Business Response /* (1000, 8, 2014/08/20) */ We have already send your payment via USPS. Here is the tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 11, 2014/08/21) */ I received an email from the company yesterday informing me that a payment has been sent and should arrive in 4 to 6 days. I will provide an update in a week. I hope this time they did send it. They did not provide me with a check # or tracking #. Final Business Response /* (4000, 13, 2014/08/22) */ Here is the tracking number XXXXXXXXXXXXXXXXXXXXXX Please note that it takes within 4-6 business days to arrive. Thanks. Final Consumer Response /* (4200, 15, 2014/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Based on the response I rec'd from the business, it has now been 10 days since they mailed the payment out. I have NOT received any check from them to date. The tracking number they provided also does not provide any info. Still looking for my payment or my cell phone back.

9/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sent them a phone, they said they would send a check and they never did. My boyfriend had a broken Samsung galaxy s4. We found this website and decided to fill out the survey they had online to see how much they would offer us for the phone. Initially it was $60. So we decided that we would send the phone to them. We submitted the survey and waited for the packing supplies to arrive in the mail. We got the packing supplies in the mail on July 2nd, 2014. The next day we sent the phone out with the prepaid shipping supplies they had sent. A few days letter they had sent us an email saying they had changed how much they were going to offer us for the phone because we misrepresented the condition of the phone. They were going to offer $18. We said no and then they changed the offer to $28. We agreed to take that since the phone wouldn't turn on and we didn't have any use for it. In that email they said that we would be receiving a check from wells fargo in roughly 2 business days for the amount we agreed upon, $28. It's been almost a month and we have yet to receive anything from them. I've tried to contact them and they will not reply to my emails.

Desired Settlement: I want them to send the phone back so we can sell it to a different company or I want them to send the check that they said they would be sending.

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ Hello ******, can you please verify your email and name. We can not find your account. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They do this will all of their customers. They will ask for their email address and name. Say they are sending out a check and never do. Final Business Response /* (4000, 9, 2014/08/08) */ we need your info, I am a new representative and I am not sure why this happened. Please give us your information or we will not be able to further assist you. Final Consumer Response /* (4200, 11, 2014/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They give this excuse to everyone who Files a claim against them. They promise to correct the problem when there is a claim filed with the BBB,but they still do not send the check or the property back. I have read numerous accounts of this e excuse given to other people.

9/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Lack of payment for cell phone sent to them twice was told check was in mail. Never recevied it. Also provided paypal account, non payment still Sell and recycle owes money for electronics that were recycled with them. They have promised payment multiple times with no money ($90.) sent. Sent them my old Galaxy s3i in exchange for money this was in July 4th. I was told a check would be cut and sent out within two business days. Never received check. I contacted weeks later and said they would cut another check. Never received. They asked for my Paypal account so they could transfer funds. Did this and never received funds. July 22 contacted still no PayPal deposit or check. July 30, Aug 4th contacted them told them I was going to file a complaint. They sent me an email that told me a check was cut and allow 5 business days to receive. (It's been 10 business days now.) When checking their website though it says they did a paypal transfer. Have not received either Paypal deposit nor have I received a check in the mail. Like so many others I have not received money, I call and no one answers, no one calls back and emails go un answered. I wish someone would get them shutdown, believe me they need to stop this process.

Desired Settlement: I would like my money now. Its been way to long, I want it to go to my paypal account so I have a transaction. It sounds like the police or attorney general needs to get involved. SEND ME MY MONEY!!!!!!

Business Response: Initial Business Response /* (1000, 5, 2014/08/12) */ We have already refunded you via PayPal on Aug,11 Thank you!

9/1/2014 Delivery Issues | Read Complaint Details
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Complaint: This company is operating under the disguise of scamming customers. I ordered a Samsung Galaxy s3 phone off their website 5/4/14. After collecting my credit card payment, they sent me a USPS tracking number which showed a tracking number was initiated but no shipment given to USPS. After I contacted them regarding my missing package, they claimed USPS lost the original package and sent me out a "new" package with a phone. I received the phone and it was defective. Again if you google this company, you will see the exact same instances happened with the other customers....and they too had mysterious "lost" first package shipments, then all received defective phones, and then no refund. I sent the defective phone back for a refund immediately. They confirmed receiving the package back and on June 2nd promised a refund. It's been 13 days and no refund on my credit card. When I contacted them 2 times about this, NO RESPONSE. When you call no one answers the phone, it goes to a voice mail with some person's name, not company name. I sent 2 emails to their customer service "dept". They are not making any effort to refund my $278. Today is 6/15/14. Product_Or_Service: Samsung Galaxy s3 mobile phone Order_Number: XXXXXXXXX Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Please refund my credit card.

Business Response: Initial Business Response /* (1000, 6, 2014/11/17) */ We have already refunded you on June 16. Please see below: Sent to: ***** ****** Total amount: -$277.99 USD Fee amount: $0.00 USD Net amount: -$277.99 USD Invoice ID: XXXXXXXXX Date: Jun 16, 2014 Time: 13:09:26 PDT Status: Completed Initial Consumer Rebuttal /* (2000, 8, 2014/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response /* (4200, 13, 2014/11/19) */ I bought from this company because on your website they had a fair rating. They are an internet fraud company...the ONLY reason I got the refund after a month of fighting, is because I told them I reported their company to the internet fraud dept of the FBI. There are tons of complaints online against this company, and they only react to resolve problems if you take the complaints to the extreme reporting level. Here is proof of other complaints: http://www.ripoffreport.com/reports/specific_search/sellandrecycle.com PLEASE CHANGE YOUR RATING TO PROTECT CONSUMERS FROM GIVING MONEY TO THESE THEIVES!!

9/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Business offered me $66 for my Samsung S3 cellphone and advertised that they would evaluate it within3-5 business days and either pay me their offer price, make me a new offer or return my phone. I mailed my phone to them on 7/8/2014 and they sent me an email acknowledging receipt on 7/10/2014. Since then I have heard nothing. When I sent them an email they sent me back a form email saying that they were still evaluating my phone. That was today, 7/29/2014. It has been 19 days. When I tried to call them on a number of occasions I am put on hold by a robo answerer and then told that there is no one to answer the phone and they will call me back, which they have not.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the $66 they offered me or I want my phone back. The phone that I sent them was a 1 day old phone. It was a warranty replacement. There is not a **** on it.

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ We already made your payment via PayPal. Please know that it will take within 2 business days to reflect on your account. Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of today, they still have not sent my $66 to Paypal or any other place. They have never communicated with me in spite of MANY messages left and emails sent. I think this statement to BBB is just one more lie on their part in a whole string of lies they are telling to everybody.

8/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Agreed upon an amount for my old cell phones. DID NOT RECEIVE any payment. They do not return calls, emails. I sent this company my sell phones and they came back with an amount they would pay for them, which I accepted. They told me check was in the mail and I would get it within a few days. A couple weeks later I emailed them and told them I did not get the check. They emailed right back and said it must have gotten lost in the mail and they would send it again with a tracking number, after I confirmed my address. I did that, waited a few weeks, no check, no tracking number, contacted them again, they said the same thing. Waited again, no check, no tracking number...now I'm on to them. I call and call and call, leave message after message. Email time and time again. NOTHING. I go on Facebook and personal message them....NOTHING. I call the phone number on Facebook which is different to the one I have, leave message after message....NOTHING. I go back on the company website and contact them through that. They respond with an email, identical to the ones I received earlier, that they would send a check (because I didn't have paypal), with a tracking number...NOTHING. I contacted them again by email....NOTHING. This has been going on for 7 months. They need to be shut down....How many people does it take to convince the BBB that this company is nothing but a scam? We are supposed to trust the BBB to be on top of things like this. If nothing is done about my situation, and others, then I will NEVER trust the BBB again. Plus, in reading the replies from Sell and Recycle, they are so lame. I didn't get my check PERIOD and they lied about it PERIOD! It's a scam PERIOD!!!

Desired Settlement: I WANT THE MONEY PROMISED ME PLUS INTEREST SENT BY FED EX

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ We will send out your package today via USPS First class.This is your tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) USPS response when I put the tracking number in..."The U.S. Postal Service was electronically notified by the shipper on August 1, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. Information, if available, is updated periodically throughout the day. Please check again later." This was dated Aug 1st. It is now Aug 8th and SellandRecycle.com said on July 31st that they would have the payment sent. They are just bluffing and scamming. I am not the only one that has been scammed. This scam business needs to cease and desist and I don't know what it is going to take for BBB to realize this!! Final Business Response /* (4000, 9, 2014/08/12) */ We have already sent your payment via USPS. This is the corresponding tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX Final Consumer Response /* (2000, 16, 2014/08/28) */ So, this scam company, once they were called out on the carpet by BBB, said they said "check's in the mail" and gave a tracking number. When I STILL didn't get the check and, with BBB still involved, they said yet again, "check's in the mail" with another tracking number. They gave me the incorrect tracking number, but, guess what? CHECK ARRIVED! FINALLY....6 MONTHS LATER...BUT, there was no interest or late penalty (on THEIR part) added. I waited until the check cleared before I let this case close. THIS COMPANY SHOULD BE PUT ON NOTICE and BBB should examine them thoroughly before they let Sellandrecycle.com put BBB logo on their door. They will sully your reputation. Dispicable company. Thank you BBB for getting involved.

8/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Haven't received payment, got email saying i would. Tried calling and emailing numerous times no answers Quoted 60.00 via PayPal for my broken phone, mailed it, they confirmed they received it. They confirmed I'd be paid via PayPal in 2 business days. Never received payment. I have emailed numerous times and called numerous times and left messages. No answers.

Desired Settlement: 60.00. Via PayPal *********@yahoo.com

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ WE ALREADY MADE YOUR PAYMENT VIA PAYPAL. PLEASE KNOW THAT IT TAKES WITHIN 2 TO BUSINESS DAYS TO REFLECT INTO YOUR ACCOUNT. Initial Consumer Rebuttal /* (3000, 7, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was only made the payment after numerous and numerous emails and calls (none answered) and I threatened the company. I sent them phone in early July, they received it in 3 days and only got payment last night. I did NOT receive the full payment of 60.00 dollars. I only received 57.96, due to the fact they sent me money and had me pay the 2.04 fee which is their responsibly. This company has ripped off so many people and don't pay them.

8/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Payment has not been received to my paypal account and the company has not answered my customer service emails. The offer for my samsung galaxy s3 was created on July 15th, 2014 for the amount of 40$ USD. They have recieved and assessed my item on August 6th along with a confirmation that the payment would be in my account within 2-3 business days. I have since contacted them via email and phone. Emails have not been responded to and it seems as if no one answers their phone.

Desired Settlement: My current offer deposited into my account.

Business Response: Initial Business Response /* (1000, 5, 2014/08/19) */ Hello! We can not find your information on file. Can you please verify the right name and email so we can proceed to further? Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******** ******* **********@yahoo.com My paypal email is ***********@gmail.com Final Business Response /* (4000, 9, 2014/08/25) */ We have already refunded you via PayPal. Thank you. Final Consumer Response /* (2000, 11, 2014/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: No payment for used iPhone as promised. I sent this company my used iPnone with the promise that they would evaluate and make an offer of payment for the device. Offer made for $45 after my first email enquiry two weeks after the phone was sent to them. They stated that payment would be made within two business days (June 4). No payment. Email follow up, response back was that payment was made and I could expect payment on June 9. No payment. Email follow up, their response was that the check was processed and could be expected to be delivered from Wells Fargo between 6/17 and 6/20. No check. Followed up via email, no response. Customer Service does not answer phone. Tracking of payment from company's web site indicates payment was made to my PayPal account; the account does not show any payment. Please help. Thank you, ***** ********

Desired Settlement: I would like the payment promised, $45 plus an addition $45 for aggrivation. I would like a letter of apology for their irresponsible business practices.

Business Response: Initial Business Response /* (4000, 7, 2014/07/15) */ The check was send out via USPS First Class mail. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. The USPS website usually takes about 24 hours to update their system. The customer can start tracking the check within the next 24 hours. Initial Consumer Rebuttal /* (4200, 11, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) USPS tracking shows that they were notified by the shipped that the package was expected for shipping. This update has remained unchanged leading me to believe that the check has not been received by USPS. Today's date is 7/23/14 and the notification from USPS was dated 7/16/14, one week ago.

8/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: mailed cell phone to be recycled never recieved payment 5/13/14 offered to buy and recycle cell phone for 80 dollars shipping kit mailed on 5/19/14 recieved shipping kit mailed cell phone out never recieved email stating phone recieved nevever recieved email lowering price offered from 80 to 40 dollars never recieved email to accept or decline new price tryed to call numerous times responded to message left 1st time on how system works and wether i wanted paypal payment or check with tracking number sent to me chose latter never recieved payment after email answer to first call never answered phone or answered any messages after that like i said made numerous calls and sent emails no response after first call and second email it is now 8/20/14 no response and no payment i must say very surprised that this business is accredited by the bbb i trust your opinon before i do business with almost any one very disappointed

Desired Settlement: just want money that was promised or cell phone back promised payment 3 to 5 days now over 3 months to me personally horrible customer service and business practices really disappointed bbb supports this company very unhappy

Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ We have made your payment via USPS First Class Mail. Here is the corresponding tracking number: XXXXXXXXXXXXXXXXXXXXXX Please note it will take within 4-6 business days to arrive. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2014/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) i accept response it is a shame this could have all been avoided if they would have just followed through with their offer i really dont understand why it took so long to remedy this problem not a good way to do business.thank you for assistance

8/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested a quote for two Apple products to sellandrecycle.com, and followed procedures to sell my devices to them. They have not remitted payment. I visited sellandrecycle.com on 5/26/2014 to receive a quote to sell two iPods I was no longer using. This site advertises that they're not "selling" your item, but "recycling" it, which I liked. I was satisfied with the quoted amounts of $28 and $38.40 for my products, for a total of $66.40. I sent in my devices using the shipping kit that was sent to me, and waited for my acceptance and PayPal payment, which is advertised on the site as taking about a week via the testimonials. I finally received an email on June 11th stating that my items were received, and it would take 2-5 business days to receive an "assessment" from a technician. I still had not received this "assessment" by June 28th, so I used the "contact us" form on the site. I received a response on July 1st that my assessment was available for review on the site. I signed in and saw that they only offered me $32 for the item quoted as $38.40 initially, and only $18.15 for the item quoted as $28. The form said this was due to "light scratching" which doesn't make sense to me, since they advertise that the items will be recycled. I was very upset by this, but since I had waited over one month to even receive the assessment, I ended up logging in the same day and "accepting" the assessment. The payment was to be sent right after accepting the assessment. I still had not received payment by July 14th, so I emailed the customer service email listed on the "contact us" page on the site. I received a response apologizing for the delay, and advising that the money would be deposited into my Paypal account by 5pm PST the same day. It was not deposited, so I emailed again on July 16th and asked where the payment was, and have yet to receive a response. On July 17th, I called the customer service number listed on the "contact us" page twice, and sat on hold for a long time before being transferred to voicemail. I left a message with my concern and the contact info. I still did not receive a response. I again emailed on July 17th and received no response. I finally called twice again today and was sent directly to voicemail. I left my contact info and have yet to receive a response. At this point it seems as though this company has stolen my items by not intending to pay me as we originally agreed, and they refuse to respond back to my questions about never receiving the payment.

Desired Settlement: The original quoted amount of $38.40 and $28 need to be paid into my Paypal account immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ The Payment has been issue already via PayPal. Here are the transaction IDs: Unique Transaction ID # 64EXXXXXFXXXXXXX Unique Transaction ID #1XJXXXXXXXXXXXXXS Initial Consumer Rebuttal /* (3000, 7, 2014/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only responded to this complaint once they FINALLY paid me the deceptive amounts to my Paypal. Don't respond that you "already paid" when it took me filing a BBB complaint to even get you to respond. I require the full quoted amount for my case to be resolved; this deceptive business practice has still not been resolved. Final Business Response /* (4000, 9, 2014/08/13) */ We pay the amount of 50.15 via PayPal. We are not in control of extra fees services of PayPal account. However if you want your full payment, you can make a refund via PayPal and we will send out the full amount via check to you.

8/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Never received check for sending two iphones out. Sent I phone 4 and iPhone 5 then they claimed they wouldn't compensate me for the iPhone 4 and then said I would receive a 70 check for the iPhone 5 which I never received. I'm very unhappy and IRS been about a month. I will be taking legal action next.

Desired Settlement: My 70 dollars and my iPhone 4 back

Business Response: Initial Business Response /* (1000, 5, 2014/08/06) */ We already send your payment via USPS. here is your tracking number: XXXXXXXXXXXXXXXXXXXXXXX

8/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent a broken cell phone in and was promised a $60 payment for it . Which I never received. Back in March XX XXXX SellandRecycle.com received my broken Samsung Galaxy S4 zoom ( SM-C105A/AT&T ) for assessment . After a week I was offered a $60 payment which I accepted but to this date have not received. I've been in contact with SellandRecycle.com via email and have been promised payment multiple times.

Desired Settlement: I would like payment in full for the amount promised of $60 ,plus twice the $60 amount for each time(2 times) promised payment via UPS . For the total of $300.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ The check was send out today. Here is your USPS tracking number:XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason I am not satisfied with the business response is that SellandRecycle responded to my complaint by writing that they had sent me a check which has a tracking # . I called USPS with the tracking # that SellandRecycle provided and it was not for me. The tracking # SellandRecycle provided was for a package coming from San Diego to a whole different city where I live. Again SellandRecycle has been untruthful with their words to me, but now not only me but BBB also. I am a victim of SellandRecycle and want my payment as promised. Final Business Response /* (4000, 9, 2014/08/13) */ We apologized for this inconvenience. We will open up a case with USPS services to locate your payment check. If it got lost we will send a new check to you shortly. Thank you. Final Consumer Response /* (3000, 13, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) SellandRecycle.com can cancel the "dislocated" check , if there ever was one to begin with, and send my payment immediately. This payment has been postponed for much too long.The correct and only response is immediate payment.

8/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I sent in my Galaxy s3 to sell and recycle and I never received my payment for my device I sent my device in to sellandrecycle.com. on July the 19th. I was told I would have my payment of $40 dollars in 2-5 business days. The service is a phone for money. They have my phone, but I have no money. I usually stray away from services like this because I don't like to be scammed. The BBB endorsement on their site is the only reason why I did attempt it. I was told on the 15th of July that a payment would be here on time, around the 18th. It is now the 30th.

Desired Settlement: All I want is my money back, and an answer from sellandreycle.com via phone if they are a real company or not. I have my doubtd

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ Hello *****, can you please verify your email and name. We can not find your account. Thank you.

8/19/2014 Delivery Issues | Read Complaint Details
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Complaint: I sold them my used cellphone for $90 on 7/09/2014. Was supposed to receive payment in 6 to 8 days. Have not received payment as of 7/22/2014. I want my $90. ASAP I was told I would receive payment on 7/11/2014.That has not happened.

Desired Settlement: I want my $90 ASAP.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ Payment was sent via PayPal.com. This is the Unique Transaction ID # 3KSXXXXXXSXXXXXXM

8/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I first sent my Iphone 5 to SellandRecyle.com in late January 2014 and through their website they said they would pay me $100. After they receive my product they offered me $30 even though my description through their website was exactly as the product was. I reluctantly agreed to a $40 offer. Months later I had no received payment, so I contacted me and said they tried to send it but it was not received. So I gave them several other address to send it to, but still no payment has been received. I sent many emails regarding this issue, most of which were never responded to. It is now July 18th and I have not received payment for my phone. It has been nearly six months now and I can't get them to respond to my emails. This company can not be trusted.

Desired Settlement: DesiredSettlementID: Other (requires explanation) At the very least they should give me the $100 they offered me online. Either that or they should send me back my original phone. Which I am sure they already sold for a huge profit.

Business Response: Initial Business Response /* (1000, 5, 2014/07/24) */ The customer was paid via Paypal.com on July 18th. Payment Sent (Unique Transaction ID # 2SAXXXXXGXXXXXXXB). We send payment to ****@propaintingproducts.com. Initial Consumer Rebuttal /* (3000, 7, 2014/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can confirm that I did receive payment after I let sellandrecyle.com know that they were being reported to the BBB. However I have not received an apology for the lengthy wait for payment, or for their lack of responsiveness. There should be some sort of compensation for this long wait and for their lack of professionalism, but there has been none. Final Business Response /* (4000, 9, 2014/07/31) */ The payment has been sent already. We apologized for any inconvenience. (Unique Transaction ID # 2SAXXXXXGXXXXXXXB) ***@propaintingproducts.com Final Consumer Response /* (4200, 13, 2014/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not trust this company, nor should anyone else. I waited nearly 6 months for payment, I believe that I only collected payment because I reported them to the Better Business Bureau. And as compensation for my long wait and for their complete lack of responsiveness is a statement that says "We apologized for any inconvenience", that doesn't seem very professional or sincere to me.

8/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: sellandrecycle.com offered me $50 for my broken Lumia 1520 cell phone. I mailed the phone in, they received my phone on 7/1/14 and didn't assess the phone until 7/14/14. This is well beyond the 2 to 5 business days they advertise. I emailed them on 7/8/14 and 7/11/14 asking for status updates. in the email on the 11th I told them that I would contact the BBB if I did not here from them regarding my transaction. On the 14th they finally emailed me saying my item has been assessed and to allow 2 business days for payment to be released. On the 18th I emailed them again because when I login to my account it said that they were waiting for me to accept or deny the offer. The problem with that is that there is no way to accept or deny the offer at all. Again, I tell them I will be contacting the BBB if I don't here from anybody by the end of the day on 7/21/14. On the 21st somebody actually responds (for the first time) and says the check was processed on 7/16/14 and the expected delivery date is 7/24/14. I did not receive the check in the mail on Thursday 7/24/14 like I was told. I will never use sellandrecycle.com ever again and will warn anyone and everyone that even thinks about using them. Product_Or_Service: At&t Nokia Lumia 1520 (red)

Desired Settlement: DesiredSettlementID: Refund I would like the $50 check that was offered to me and agreed upon.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ We will send out your package today via USPS First class. This is your tracking number: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 8, 2014/08/01) */ On 7/31/14 I received a email saying that my payment has been processed and I will receive a check in 4-6 days. However, when I login to my sellandrecycle.com account it says that I will receive my payment via Paypal in 1-3 days. I would just like to know for sure how I will be paid. Sellandrecycle has been the worst business I have ever used. Final Business Response /* (4000, 18, 2014/08/13) */ We apologized for this inconvenience. Your check was send out Aug 7. We will open up a case with USPS services to locate your payment check. If it got lost we will deliver a new check. Thank you Final Consumer Response /* (4200, 13, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not accept this until the check is delivered. According to the tracking # XXXXXXXXXXXXXXXXXXXXXX The business hasn't even taken the check to the post office.

8/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have not been refunded for the cell phone I sent after being told numerous times I would receive my money. I sent this company my Samsung Galaxy S4 SGH-i337 and never received my money for it. On 6/2 I got my approval that the phone was accessed and to allow 2 days for the payment to release. I got an email on 6/5 stating a check has been sent. I waited days & still had not received the check. I emailed them on 6/13 & I got a reply on 6/16 stating they would send a new check or they recommend paypal because it is quicker. I setup a paypal account so I would get the money faster. 6/18 they stated that I would have my payment within 24 hours. 6/20 I emailed again because I still have not gotten my money. Not a check or a paypal refund. I have not heard back from this company and I would like to get my money I am owed.

Desired Settlement: I would like my $70.00 owed via check or paypal. Whichever is quicker and easier.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ A new check will be process today, and be send out within 2 business days. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. Please track it at USPS.com. Initial Consumer Rebuttal /* (2000, 7, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 12, 2014/07/02) */ The tracking # provided to me for this check has still not gone out. I have seen previous reviews where the tracking # was not valid and I am not worried they did not send this out again. Please contact them to find out the valid tracking #. It has been 48 hours + and it should have been updated in the USPS system Business Response /* (1000, 15, 2014/07/29) */ The customer has been paid via Paypal.com. Payment Sent (Unique Transaction ID # 8XXXXXXXMNXXXXXXY)

8/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I mailed in my iPad got an email they got it and they said they would give quote in 3-5 days never got quote, paid. I left 6 emails and 3 voicemails June 11 they recieved my iPad 2 I was send email on 6/11 saying an offer would be sent with 3to 5 business days. It is now over 15 days and no quote no money no contact. I sent 6emails and 3 voicemails which all went unanswered. I gave a deadline of today on last voicemail still nothing.

Desired Settlement: I want my iPad back or the quote they offered me of $52. And mostly I want them to answer my efforts to contact them.

Business Response: Initial Business Response /* (1000, 8, 2014/07/18) */ Paypal payment was send out to the account on file. Please log in to your Paypal account and claim your funds. Initial Consumer Rebuttal /* (3000, 11, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response. I checked my paypal again today 7/24 and no payment was ever recieved from sell and recycle for $52.00. The payment was not sent. I expect the payment of $52.00 to be sent to my paypal for ******@new.rr.com. Thank you The last contact I got from Sell and Recycle.com was an email on July 2, 2014 saying my assessment was approved for $52.00 and payment would be sent to my Paypal within 24 to 48 hours. No payment or follow up contact was made. Final Business Response /* (4000, 14, 2014/07/31) */ We have already refunded you.This is your transaction IDs: (Unique Transaction ID #32SXXXXXFFXXXXXXX ******@new.rr.com

8/14/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I sent my damaged Samsung Galaxy S3 (Black 32Gb) to this company on March 30, 2014. I was originally quoted $50 for the phone and waited for them to send me and e-mail after it had been acessed by one of their workers. After about 3 days I then received another e-mail that stated that the original quote they had for me must be lowered due to water damage. I had no problem with that so I accepted the terms that were offered. After accepting their terms I was told that I would receieve a check in the mail within 4-6 business days. I sent and e-mail first on 5/3/14 telling them I was concerned my payment had been forgotten or misplaced. I then received another e-mail on 5/5/14 saying they apologized for that and verified my address and I was assured that the payment would be sent within the same amount of time, 4-6 business days. I then sent another e-mail on 5/16/14 that asked yet again why my payment had not yet reached me. I was then told on 5/16/14, "We are very sorry taht you have not received your payment yet. We can send you a new check, or if you have a Paypal account we can sent the funds immediately...". I sent yet another e-mail 5/23/14 that was again asking them if they had forgotten to issue the check and did not get a response. After not getting any reply I sent them one final e-mail today, 6/4/14, telling them if I either wanted payment or my device back from them or I would be filing a complaint with the BBB.

Desired Settlement: DesiredSettlementID: Refund I would either like to have the $30 check I was promised or have my Samsung Galaxy S3 returned. Thank you.

Business Response: Initial Business Response /* (1000, 9, 2014/06/25) */ A new check will be send out today via USPS First Class mail. XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 11, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) As much as I want to believe their "first class" check I would really bet that I'll be reopening this complaint in 48 to 72 hours. Consumer Response /* (3000, 16, 2014/07/07) */ I need to get in touch with the BBB again. I never received the check that was supposed to be issued by Sellandrecycle.com. I would like to re open it again. Please contact me asap. Business Response /* (4000, 18, 2014/07/15) */ The tracking number XXXXXXXXXXXXXXXXXXXXXX will be updated within the next 24 hours via USPS.com. Consumer Response /* (4200, 22, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have promised me a check for the intended amount. I either want $50.00 that was originally offered for the 4 MONTH wait. I also ask for this $50.00 since I know the company has, more than likely, already dismembered and parted out my cell phone. If the company cannot provide that dollar amount I want my Samsung Galaxy S3 returned.

8/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Vendor has failed to pay me as promised, i would like to be paid, or would like my phones returned to me. On May 7th, 2014 was offered $207 for my 2 used iPhones. The vendor sent me a prepaid envelope to ship my phones to them. I was told the payment would be made after 3-5 days after receipt of phones. On May 30th I initiated contact with vendor since I had not received any payment from them. To this day I have sent at least 6 emails to the vendor requesting payment, so far I have not received any response. I have also tried calling the customer service line, but there is never an answer.

Desired Settlement: I would like to be paid for my items, or would like the items returned to me.

Business Response: Initial Business Response /* (1000, 10, 2014/07/28) */ Payment has been send out to **** ******. Thank you, Final Business Response /* (1000, 11, 2014/07/28) */ The payment has been send out via Paypal.com. These are the (Unique Transaction ID #13RXXXXXPXXXXXXXG) and (Unique Transaction ID #7ECXXXXXKLXXXXXXS).

8/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sent in my phone to be recycled for a payment. This company accepted the phone and never sent the money I was owed. I originally contacted this company to sell/recycle my old phone. I started this issue on Nov 10th 2013. I sent my Samsung Galaxy S3 in for what was quoted to me $40.00. After about 3 1/2 weeks I received the kit to send my phone in. On Dec 3rd, 2013 my item was accepted by this company and I was sent an email notifying me that on 11 Dec I could accept their offer of $30.00 due to the screen being cracked. I accepted the offer in the email and patiently waited. On 12 Jan 2014, I had yet to see any form of payment in the mail. I wrote the company informing them I have yet to receive payment. On 13 Jan 2014, I received an email stating sorry for the delay and that my payment would be delivered within 2 business day. By 28 Jan 2014 I still had not received my payment. I once again wrote in and received another email on 29 Jan 2014 informing me that another check would be sent to my address. On 18 Feb 2014, I received an email stating that my check had been shipped. It is now 15 June 2014 and I have yet to receive my money or my phone back. I have tried calling customer service and can never get a representative on the phone. I have kept all email traffic to and from this company. I would like my money or my phone back.

Desired Settlement: I would like to receive my $30.00 or my phone back.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ The new check will be send out today via USPS First Class mail. XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've previously received an email stating that my check had been sent. This was the first time I actually received a tracking number. However, when I tried to track the shipment I received the following message from the USPS website: The U.S. Postal Service was electronically notified by the shipper on June 26, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. Information, if available, is updated periodically throughout the day. Please check again later. As you can see, it was submitted on 26 June 2014. It is now 6 July 2014 and I have yet to receive anything. I personally do not believe anything was ever sent. If so, I would have seen the scan in logs as the parcel traveled to each location. This company is a rip off! Final Business Response /* (4000, 9, 2014/07/15) */ The tracking number is valid, and will be updated within the next 24 hours at USPS.com. Final Consumer Response /* (4200, 11, 2014/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) After I submitted my response, the USPS website was updated. I received the check shortly after in the mail. I decided that I didn't want to deposit the check into my bank account, that I'd cash it at my local Walmart. Well, you can almost call what happened next. The check DID NOT clear because it is a fraudulent check. I knew that this would happen considering the hassle this sorry excuse for a company has given me. Thank goodness I had enough sense to try Walmart before I tried to deposit it in my bank account and incured more fees.

8/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I haven't received payment for my phone and no one will return my emails. I shipped my phone to selland recycle may21. they indicated that the payment for $21 was mailed on may 26. They also indicated it would take 4-6 days to receive the $21 check. Initially they stated I would receive$40 then changed the offer to $21. I have sent several emails to sellandrecycle for an update and haven't received a reply. Im asking for my phone back or payment of $21. I have heart issues and this is causing me a great deal of stress because I trusted sellandrecycle with my Samsung galaxylll. If I have a medical emergency due to sellandrecycle not paying me for my phone or sending it back, they will be liable!

Desired Settlement: $40 check as agreed initially.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ The check will be send out today via USPS First Class. XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (2000, 7, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I ACCEPT THE OFFER IF THE CHECK IS FOR $40. SELLANDRECYCLE EMAILED ME MAY 21, 2014 SAYING THAT A $21 CHECK HAD BEEN PROCESSED AND MAILED OUT FROM WELLS FARGO BANK. I NEVER RECIEVED THE CHECK, MY PHONE OR A COURTESY RESPONSE. HOW DO I KNOW THEY HAVE SENT A CHECK THIS TIME? Final Consumer Response /* (3000, 11, 2014/06/27) */ If they're sending a check, how much is it and where's it coming from? Why didn't they contact me with the info? When will it get to me? I'm filing a lawsuit against them!

8/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: im still waiting for my check in mid may i sent two phones. on june 10 i received an email say that my phones were assessed and i should be waiting for a check of $115. i have emailed them about 5 times telling them i haven't received a check i recieved an email on june 17 stating that were sorry and they can send another check with a tracking number. i wrote back and said i will wait another two days maybe it was just late. on june 18 i received another email stating to let them know and they will send a check through USPS with tracking number. on june 19 i emailed them back and told them to just send the check and email a tracking number as soon as possible i have not got an email back since then i emailed them again telling them i was going to make a complaint because this is getting real frustrating.they don't even pick up the customer service number at all. they were really quick to get my phones but never got any money back from it this is wrong. i work with electronics and oi could never do that to a customer how can that company call themselves loyal they are stealing from people and its wrong i just want my money. phones don't come cheap i sent in a iPhone 4s 16gb and a tmobile Samsung galaxy s4

Desired Settlement: they emailed saying i was going to get $45 for the iPhone 4s black and $70 for the tmobile Samsung galaxy s4 which in total i was suppose to be receiving $115

Business Response: Initial Business Response /* (1000, 8, 2014/07/15) */ The check has been mailed out XXXXXXXXXXXXXXXXXXXXXX. Please track your check at USPS.com. Initial Consumer Rebuttal /* (3000, 10, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been trying to track the check but there is no information on that tracking number. I want my money this really got out of hand i will take this complaint to a lawyer. Some way some how this buisness needs to get shut down

8/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: this case was open and closed due to the fact of this company giving the BBB a tracking number for my pmt to be shipped out, but there is no updates!! Label Number: XXXXXXXXXXXXXXXXXXXXXX Service Type: USPS Tracking� Shipment ActivityLocationDate & Time Electronic Shipping Info ReceivedJune 26, 2014 Reminder: Track & Confirm by email Date of email request: June 28, 2014 THERE IS STILL NO ACTION ABOVE WITH THIS TACKING NUMBER??? THE USPS HAS NO RECENT ACTIVITY OTHER THEN SELLANDRECYCLE GETTING A TRACKING# FOR A PACK THAT NEEDS TO GO OUT, BUT STILL HAS NOT AND TODAY IS TUESDAY JULY 1ST!!! PLEASE SEE THE LAST INFO. FROM THE BBB FROM 6/6/14........ BBB Complaint Case# ******** (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) Your BBB has attempted to process the above reference complaint. To date, we have not received a response from the company. We have sent a reminder letter to the business and need to know if the situation has been resolved with you directly. You can access the details of the complaint by clicking here. Your immediate attention to this matter is sincerely appreciated. If we do not hear from you by June 27, 2014, we will close your complaint as unanswered. Please remember your complaint and response may be publicly posted on our BBB's Website. Please do not include any personally identifiable information in your response. Your BBB may edit your complaint and response to remove personally identifiable information and inappropriate language. Sincerely, ***** ****** Dispute Resolution Specialist Tel: XXX XXX-XXXX Fax: XXX XXX-XXXX *****@bbbemail.org PLEASE LET ME KNOW WHAT I CAN DO NEXT TO GET THIS DEAD BEAT COMPANY TO SEND ME MY $50 CK FOR THE RECYCLE EQUIPTMENT THEY HAVE OF MINE. THANK YOU, ******* ******* *** ***** *** AVE. POX *** ******* ** XXXXX HOME- XXX-XXX-XXXX cell - XXX-XXX-XXXX ***************@YAHOO.COM

Desired Settlement: please see all my emails, to the company, the USPS tracking info, and the emails I have been sending to the BBB also....all are listed above. please please get back to me as soon as possible. thank you.

Business Response: Initial Business Response /* (1000, 5, 2014/07/18) */ Tracking Number: XXXXXXXXXXXXXXXXXXXXXX in-transit Expected Delivery Day: Saturday, July 19, 2014 The tracking number reads that the expected delivery date is tomorrow.

8/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sent in used phone, was promised $70 over a month ago. No money and no response to numerous emails/calls. I sent my galaxy 4 to Sellandrecycle.com over a moth ago with the promise I would receive $70 within 3-5 days. XXXXXXXXXXXXXXXXXXXXXXX that's the number attached to the case. I've emailed/called more than 20 times and nothing.

Desired Settlement: Just want my $70 or my phone back

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ The payment was send via Paypal.com to the account on file. Initial Consumer Rebuttal /* (3000, 7, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been NO change to my PayPal account, nothing was sent. Final Business Response /* (4000, 9, 2014/07/18) */ The transaction ID for this payment is: 9PKXXXXXXNXXXXXXX.

8/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sent in an Iphone and was assured a $20 payment. Never recieved the payment. I sent an email in regards to the payment that never came through and was promised a check... it didn't arrive. I email again and was told it would be there on May 15th. A week later I emailed again as no check had arrived. Again I received an apology and a promise of payment sent. 2 weeks later and another email and I still have no refund... its now July 1st. My last email hasn't been responded to.

Desired Settlement: I'd like the $20 I was promised.

Business Response: Initial Business Response /* (1000, 8, 2014/07/18) */ We apologize for any inconvenience- a new check will be mailed out Monday, July 21st. The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 10, 2014/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) honestly this is the third time a check has been promised, I will be satisfied when I have received it. I am astounded that after this many complaints they haven't even attempted to check the mailing address or anything of the sort to make sure they haven't messed up.

7/31/2014 Delivery Issues | Read Complaint Details
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Complaint: Sell and recycle owes money for electronics that were recycled with them. They have promised payment multiple times with no money ($72.) sent. Sent them my old iPhone and iPad mini in exchange for money this was in March. March 26th was told a check would be cut and sent out within two business days. Never received check. April 27th contacted said they would cut another check. Never received. May 14 contacted. They asked me to set up Paypal account so they could transfer funds. Did this and never received funds. May 21 contacted still no PayPal deposit or check. May 26 contacted them told them I was going to file a complaint with BBB. They sent me an email that told me a check was cut and allow 5 business days to receive. (It's been 10 business days now.) When checking their website though it says they did a paypal transfer. Have not received either Paypal deposit nor have I received a check in the mail. This is over $72.00 not much but still it is fraud and stealing at the core of it. I have made every effort to work this out with the company prior to filing this complaint.

Desired Settlement: I want my money and if they are not going to pay it then they need to send back my Iphone and iPad mini.

Business Response: Initial Business Response /* (1000, 8, 2014/06/25) */ A new check will be send out today via USPS First class mail. XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 10, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept their response once I have received a check and deposited it into my bank account. This will be the "4th" check that I've been told they will send. After it has been deposited I will then accept it. Final Business Response /* (1000, 15, 2014/07/29) */ The customer has been paid. The tracking number XXXXXXXXXXXXXXXXXXXXXX shows that the item has been delivered. Final Consumer Response /* (2000, 17, 2014/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, received, deposited and cleared.

7/31/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Non payment , no Response Samsung Galaxy Note II , 2014 (Postmark Date) Status Offer Created May 13, 2014 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : May 19, 2014 Item Has Been Received Item Assessed Jun 11, 2014 Assessment Accepted Jun 11, 2014 from this point on I have not receive and more response from this company

Desired Settlement: I wish to receive payment

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ The agreed payment of $25 was issued already via Paypal.com. The customer has received the payment already. (Unique Transaction ID #8HDXXXXXXJXXXXXXG)

7/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sent in iphone for recyle, quoted a price but never received money quoted/promised. Numerous emails back and forth over 3 months and no check. Looks like the company is good at making promises with no intent of delivering on payment as promised. I've had approx. 6 emails with response promising to 'reissue' my check, credit my paypal account(which I won't provide) and 'Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days' and ' We apologize for the delay we are making our best effort to deliver your check as soon as possible. We have checked Wells Fargo's website and it is well past the expected date, therefore I would like to verify the address that we have on file before we send you another check. If this is correct please let me know and I will send a new check to your address' and 'Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days. As you can see, delay tactic and non delivery is their mode of operation. As I see on the rip-off report I'm not the only consumer that experienced this con game. Something needs to be done to stop these con artists.

Desired Settlement: payment as promised.

Business Response: Initial Business Response /* (1000, 8, 2014/06/25) */ A new check will be send out today via USPS First Class mail. XXXXXXXXXXXXXXXXXXXXXX Consumer Response /* (3000, 14, 2014/07/15) */ Elsie, I had a medical issue and was hospitalized and unable to read emails for a few weeks. I noticed my complaint was closed yesterday. The business has NOT sent a check as promised in their response to the BBB. They have repeatedly stated that in their previous emails to me of sending payment but as of today, July 12 they have not sent me a check or any other mailings. This company is a scam and the owners need to be prosecuted by the States Attorney which is my next complaint. How they can manage to continue to do business is beyond my imagination. When I google them I see that I'm not the first to experience this type of injustice. The legal system needs to protect the consumer and apparently they continue their game of deception. Thanks **** ******** Business Response /* (4000, 16, 2014/07/16) */ The tracking number XXXXXXXXXXXXXXXXXXXXXX shows that the check is in transit.

7/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Did not receive promised payment from this company for TWO cell phones I mailed to them. It's been two months. On April 6, 2014, I contacted sell and recycle to sell them my Iphone 4 and LG G2. Both were damaged and all information was disclosed. Their offer was $20 for the Iphone and $30 for the LG. I went ahead and received their shipping package on that day, it was shipped out to me on April 7th. I packaged accordingly and was notified that they had recieved my items only a few days later. I figured it would take some time for them to access my items. A couple weeks went by and I hadn't heard a word, so I sent them an email in regards to their lack of response to my items. (Keeping in mind they had sent me an email confirming they recieved my items.) I was concerned because my expiration date for the offer was May 6th. The next day, May 2nd, I received two emails from them for each item saying these exact words, copied and pasted from my email "Hi ******, Great news! Your G2 D800 AT&T assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $30.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team" "Hi ******, Great news! Your iPhone 4 8GB AT&T assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $20.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team" No where in that email does it state to respond or accept, so I waited for their email to let me know they had sent my payment. NOTHING. So after a week of waiting, it was already past my expiration date mind you so I was concerned, I sent another email to them to ask about my payment. I got no response. I tried calling, it was past business hours. I called the next day, was put on hold for five minutes, sent to voicemail. I left a voicemail with my name and situation, left a phone number, and received nothing back. I've called at least twice a week since, still not a word, always put on hold for no one to answer. I cannot find any kind of order number for my items on the website when I go on to check the status. It just continues to say that the item is waiting for the offer to be accepted or declined. THERE WAS NO MENTION IN ANY SINGLE EMAIL ABOUT ACCEPTING AN OFFER. When I had originally priced the phones through the website I did accept their price and let it be that. At no time since then have they asked me to accept anything. So here I am, ****** and wanting my $50. It may not seem like a lot, but these people have been giving me nothing but problems, and the fact that they have my items with no payment to me through our contract is a form of theft on their part, is it not? Let me remind you that in the emails I copied and pasted on here, they say after the assesment that my devices were worth the total amount offered in the first place, so this company can't come at me with any **** about it being in poor condition. They are crazy expensive phones in poor condition, that's why the offer price was so low in the first place. And I know for a fact that neither of these phones are locked, so they can't throw that one out at me either. I deserve my money, this company is a load of bull. It's been two months now. WHERE'S MY MONEY? And why is it that no employees there are able to answer phones or emails, yet are so quick to send me my packaging kit and take my stuff? This needs to be figured out, seeing as I'm the hundredth person to complain about. Shut this place down and get us all our money. At least give me my items back if you won't give me my money. There is no fine print to justify this.

Desired Settlement: I want my money for the devices I mailed to the company. If they simply can't comply with that for God knows what reason, I want the devices returned to me in the condition they were received.

Business Response: Initial Business Response /* (1000, 10, 2014/06/25) */ The new check will be send out today via USPS First Class. Tracking number is XXXXXXXXXXXXXXXXXXXXXX. Consumer Response /* (3000, 16, 2014/07/15) */ My name is ****** ******, I am writing in regards to the case number above. I received an email from SellandRecycle on June 25th stating that my checks of $20 and $30 for my electronics was in the mail and I would receive them in 4 - 6 business days. Its now July 14 and I have still not received my checks. They have my correct address, they sent me the packaging materials for the phones months ago, so I know the address is correct on file. Please continue on with my case until some result is formed. Thank you. Business Response /* (4000, 18, 2014/07/16) */ The tracking number XXXXXXXXXXXXXXXXXXXXXX shows that the check is in transit.

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SINCE APRIL 9TH, WHE THEY MAILED MY SHIPPING ENVELOPE SO I CAN SELL AND RECYCLE MY CELL PHONE FOR MONEY, I STILL HAVE NOT RECIEVED MY $50.00 PMT CK FOR MY CELL PHONE I SHIPPED TO THEM. I HAVE LEF SEVERAL VOICE MESSAGES ON THERE SYSTEM, AND NO ONE EVER ANSWERS, AND NO ONE EVER CALLS BACK. I HAVE ALSO BEEN EMAILING THEM, AND HAVE ONLY RECIEVED EMAILS SAYING THE REC. MY PACKAGE ON APRIL 29H, AND THAT THEY SENT MY PMT VIA PAY PAL AVVT, ON MAY 12TH.....I DONT HAVE A PAY PL ACCT, NOR HAVE I EVER GAVE TEM AY INFO TO SEND MY PMT THA WAY. THEY SAY THAT THEY HAVE REISSUED MY CK TO ME SEVERAL TIMES, AND I HAVE NOT RECIEVED ANYTHING????THE LAST EMAIL I GOT WAS ON MAY 26TH,,,,,,,,,AND THIS IS WHAY IT SAID...Hi *******,We did not send your payment via Paypal. We will send you a new check via USPS First Class mail. We do not do overnight checks. Your check should arrive within 2 to 3 business days.Thank you,SellandRecycle.comOn 5/26/XX X:XX PM, ***************@yahoo.com wrote:I STILL HAVE NOT RECIEVED ANYTHING, OR A PHONE CALL EITHER..... AND TODAY IS JUNE 2ND Product_Or_Service: SAMSUNG GALAXY CELL PHONE Order_Number: XXXXXXXXXXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I WOULD LIKE MY PMT SENT TO ME OVERNIGHT, BY UPS OR FEDEX, ASAP.

Business Response: Initial Business Response /* (1000, 10, 2014/06/25) */ The new check will be send out today via USPS First Class mail. XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 12, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Its all i ever really needed. If they do not sending it to me this time, I will be contacting the BBB too let them know. Thank you! Consumer Response /* (3000, 16, 2014/07/08) */ Label Number: XXXXXXXXXXXXXXXXXXXXXX Service Type: USPS TrackingTM Shipment Activity Location Date & Time Electronic Shipping Info Received June 26, 2014 Reminder: Track & Confirm by email Date of email request: June 28, 2014 THERE IS STILL NO ACTION ABOVE WITH THIS TACKING NUMBER??? THE USPS HAS NO RECENT ACTIVITY OTHER THEN SELLANDRECYCLE GETTING A TRACKING# FOR A PACK THAT NEEDS TO GO OUT, BUT STILL HAS NOT AND TODAY IS TUESDAY JULY 1ST!!! PLEASE SEE THE LAST INFO. FROM THE BBB FROM 6/6/14........ BBB Complaint Case# 57291080 (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) Your BBB has attempted to process the above reference complaint. To date, we have not received a response from the company. We have sent a reminder letter to the business and need to know if the situation has been resolved with you directly. You can access the details of the complaint by clicking here. Your immediate attention to this matter is sincerely appreciated. If we do not hear from you by June 27, 2014, we will close your complaint as unanswered. Please remember your complaint and response may be publicly posted on our BBB's Website. Please do not include any personally identifiable information in your response. Your BBB may edit your complaint and response to remove personally identifiable information and inappropriate language. Sincerely, ***** ****** Dispute Resolution Specialist Tel: XXX XXX-XXXX Fax: XXX XXX-XXXX *****@bbbemail.org PLEASE LET ME KNOW WHAT I CAN DO NEXT TO GET THIS DEAD BEAT COMPANY TO SEND ME MY $50 CK FOR THE RECYCLE EQUIPTMENT THEY HAVE OF MINE. THANK YOU, ******* ******* *** ***** *** AVE. POX *** ******* ** XXXXX HOME- XXX-XXX-XXXX CELL - XXX-XXX-XXXX ***************@YAHOO.COM Sent from Windows Mail Business Response /* (4000, 18, 2014/07/15) */ The check was send out already via USPS First Class mail. The tracking number XXXXXXXXXXXXXXXXXXXXXX should be updated within the next 24 hours.

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: It has been over a month since my phone was assessed and received, and I still have not seen any payment or resolution. My used white Samsung Galaxy S3 32GB was received on April 24th, 2014 and assessed on May 5th by SellandRecycle.com and I was told to expect a $50 check written within 2 business days and for it to arrive within 7-10 business days. I waited, and there was no check. I contacted the company via the email provided in their customer service section on May 15th, and received a reply that the check had gone out on May 7th and that I should be receiving it that day (the 15th) or very soon. They gave me the option of requesting a new check or using PayPal. I requested a new check. On the 21st of May, after receiving another status request from me on May 20th, customer service suggested that I switch to PayPal as my method of disbursement and asked for the email associated with my account. I provided them with this information, and five days later received a spam email from < ******@secureservresrgcevsc.co.ca> saying that my access to my account was blocked. This did not appear to be a valid email or part of PayPal, so I didn't click any of the links after I did some research via search engines. On June 4th, I once again contacted the company via email to inquire about the status of my payment. I have as yet received no answer.

Desired Settlement: I would like either the return of my Samsung Galaxy S3 32GB or the money that I was promised in my assessment ($50).

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ A new check will be send out today via USPS First Class mail. XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) On June 25th, I received an email from Sell and Recycle that a check would be sent via Wells Fargo with an average delivery time of 4-6 days after posting. It is July 3rd, and I have not received a check. The tracking number, when put into the tracking and confirm section of USPS.com, shows that only the electronic delivery information has been received by USPS and that it has not been sent. In addition, the tracking section of Sell and Recycle's site shows that they sent the payment via PayPal to the account associated with my email address. I checked my PayPal account and no such credit has been shown on my account summary to the end of business day (July 3rd). Why is there a discrepancy?! Where is my money?! The company has had my phone since May 5th. It is farcical that it is taking so long to get payment. Final Business Response /* (4000, 9, 2014/07/15) */ The tracking number will be updated within the next 24 hours via USPS.com.

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent this company my old cell phone and never recieved the cash for it. I've recieved e-mails stating they recieved the phone. The company sent me an e-mail stating they got my phone and how much they will pay but I never recieved any check for the phone. The company was e-mailed and they wanted a pay pal account . I contacted the company and told then to send a check and they stated they would send me a check and a tracking number to track. They have failed to do this also.

Desired Settlement: I woule like to get the 95.00 promised for the cell phone sent to me in a check as promised. It was march 20 that they recived my cell phone.

Business Response: Initial Business Response /* (1000, 5, 2014/05/26) */ We are sending a new check tomorrow. The customer should be able to track it at the USPS website within the next 24 to 36 hours. The tracking number is XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/07/09) */ This company has a valid tracking number but no mail was sent to be delivered to me. I still have not been paid my money for the cell phone. Thank you Final Business Response /* (4000, 9, 2014/07/15) */ The USPS tracking will be updated within the next 24 hours. We apologize for any inconvenience.

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After (so far) 4 months and several emails, the company has failed to pay for the phone I sent. In February I accepted an estimate for my used phone. They sent an envelope in the mail IMMEDIATELY for me to ship them my phone. I received an email about 2 weeks later stating the payment should be processed and mailed out. I've emailed several times because I've yet to receive my payment. Each time I was fronted with a prompt "Sorry, you have been added to our pending payment list" email stating that it will be processed in 2 business days. Well, here I am 4 months in and still haven't received payment. I've been taken for a fool I suppose. I should have read any reviews I could have first. These guys seem like a sham.

Desired Settlement: I'd like the money I'm owed, but after this amount of time, I'd rather have my phone back.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ A new check will be process today, and be send out within 2 business days. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. Please track it at USPS.com. Initial Consumer Rebuttal /* (3000, 7, 2014/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has not been resolved. This is the same response I've gotten times before. Not only that, but this tracking number has not been updated in over a week and the payment has still not been sent off... Still after nearly 5 months now. Final Business Response /* (4000, 9, 2014/07/15) */ We called the USPS and open up an investigation why the envelope was never process. The payment was resend today. The tracking number is the same one. Please start tracking it within the next 24 hours.

7/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: SellandRecycle.com said they would pay me $40 on 5/13 for my Galaxy S3 but I have not paid and they are not returning phone calls or emails. Per SellandRecycle.com's terms on their website, I mailed in my Galaxy S3 using their mailer kit. They received my item and on 5/13 assessed it for $40 which I accepted on 5/19. By 5/30 I had not received payment nor notification. I exchanged emails with their customer service and I was promised to receive my payment on 6/2. By 6/30, I still did not receive a payment and asked for a Paypal payment instead. I was again promised that I will receive my Paypal payment in the amount of $40 within 24 hours. Today is 7/17 and I have not received anything from this website. I called multiple times during the day, including leaving a message, but I have not heard back nor received payment.

Desired Settlement: Pay for what you promise! Delaying payments is absolutely not an acceptable practice. This company has 136 complaints with the BBB, ALL about not receiving payments. I am surprised this company still has an A rating. They are obviously manipulating their customers by paying sellers whenever the company's financials allow them to do it, and holding off payments for others while promising to pay within 5 days.

Business Response: Initial Business Response /* (1000, 5, 2014/07/18) */ The Paypal payment has been issued. Please check your Paypal account. Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today is 07/22 and I still have not received any payments on my Paypal account. Give the Paypal transaction number if the payment was truly issued. Final Consumer Response /* (2000, 10, 2014/07/28) */ They finally paid me yesterday 7/26, more than 2 months after I sent my phone. Thank you BBB!

7/24/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sent over 15 cell phones for sale in April. I have not received the check for $968.50. Starting April 8th, 2014 I sent 16 Samsung Galaxy 2 and 5 HTC One cell phones to be sold. Their website indicated that they were going to pay me $968.50. I have not received the money. They don't answer their phones or return emails I sent them.

Desired Settlement: I am requesting the agreed upon amount of $968.50 or that they send the phones back to me.

Business Response: Initial Business Response /* (1000, 5, 2014/07/21) */ The customer has been paid. Unique Transaction ID # 1GCXXXXXLXXXXXXXT) Initial Consumer Rebuttal /* (2000, 7, 2014/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment was finally made. Thanks!

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: June 12 promised $50 for my cell phone, received a email stating that I would hear from them within 2 bus. No email answers or phone calls being answe On June 12, 2014 I received an email saying that they checked my cell phone out and I will be awarded $50 and they would email me within 2 days saying when my money would be sent. I didn't hear from them so I sent them 4 emails and called the company. I never got any res ponce to the emails. And stayed on hold for 30 minutes or more and never got a person to answer. Sent them another email today demanding my money or cell phone back.

Desired Settlement: I want either the money they promised me or my phone back

Business Response: Initial Business Response /* (1000, 9, 2014/07/15) */ The payment was send out via Paypal.com as indicated. However, we noticed that the paypal account is not verified or registered. The customer needs to call Paypal directly and set up the account correctly. The money cannot be claimed unless the customer sets up the account. This is the (Unique Transaction ID # 9VAXXXXXFFXXXXXXT). Initial Consumer Rebuttal /* (3000, 11, 2014/07/16) */ Ms ******, I just got an email stating that they have sent my payment to PayPal. I will email you as soon as I see the payment deposited. Below is is copy of the email I received. Thank you, ***** ******** ****@sellandrecycle.com To Me Today at 5:56 PM View Online Hi *****, Great news! We have processed your PayPal payment. You should see a payment in your account shortly. The payment amount made was for a total of $50.00. PayPal account payment sent to: *******@yahoo.com Items Payed for: Samsung Galaxy S III (S3) 16GB SGH-i747 (AT&T): $50.00 Best Regards, The SellandRecycle Team Final Business Response /* (4000, 13, 2014/07/17) */ Payment was received automatically on July 15th via Paypal.com. Unique Transaction ID # 9VAXXXXXFFXXXXXXT. Final Consumer Response /* (2000, 16, 2014/07/23) */ The company sent a refund through paypal. It was received. Thank you very much for all your help on this matter. *****

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was told that I will receive payment for the Phones I sent them to recycle. My Offer was accepted over a week ago. I Called and emailed NO RESPONSE! I mailed this company 2 Damaged iPhones, 1. iPhone 4S 16GB Verizon and 1. iPhone 5S 16GB T-mobile to sell and Recycle. When filing out the forms to send the phones in I requested to be paid via PayPal which was stated in the agreement, also my original offer for the phones was WAAYY Higher then what they quoted me after they received the phones. The broken iphone 5s I was originally quoted for was in the amount $135.00, and the iphone 4s i was supposed to get $45.00 for, this is another complaint in itself but i will proceed. They Received Both phones June 13th 2014. I know and have proof that they received the phones because They sent me an email stating that they did on this day. The phones went through the Assessment process by a technician, and I received a LOW BALL OFFER and accepted a final CASH offer of $71.50 for BOTH phones together on June 20th 2014. It is now June 26th 2014 and I have not received a notification of when I will receive my $71.50 Payment. I EMAILED THEM June 19th 2014 requesting payment for my Phones at this email: ****@sellandrecycle.com. I also Emailed them again on this day via a different email address: ***************@sellandrecycle.com AND STILL NO RESPONSE..I ALSO USED THEIR CONTACT FORM ON THE WEBSITE AND HAVE NOT RECEIVED ANY RESPONSE. I also called the company's 800 number thats listed on their website (XXX) XXX-XXXX, during business hours with NO RESPONSE, I have left several messages via VOICE MAIL leaving all my contact info to contact me back and have not received any response. AT THIS POINT I JUST WANT MY PHONES SHIPPED BACK TO ME IMMEDIATELY SO I CAN RECYCLE THEM WITH ANOTHER COMPANY AND GET PAID QUICKLY AND GET A FAIR OFFER FOR MY PHONES, THIS IS RIDICULOUS.

Desired Settlement: I DO NOT WANT THE LOW BALL PAYMENT OF $71.50. I WANT THIS COMPANY TO SEND BACK MY PHONES IMMEDIATELY. AND I WILL SELL THEM TO A COMPANY FOR THE AMOUNT OF MONEY I DESERVE!

Business Response: Initial Business Response /* (1000, 8, 2014/07/15) */ As per our Terms and Services, once the customer agrees to the assessment amount, we have the right to recycle the items. The 2 phones have been recycled. Further the payment was send to the Paypal account on file. Initial Consumer Rebuttal /* (3000, 10, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok no problem I understand the terms, however The Company is Lien about sending me The Money via Paypal, if they did then When? WHAT DAY? I WANT PROOF!...The paypal account I have on file was closed Yesterday and there was a balance of (Zero) dollars in the account when I closed it..and if they sent the payment today, IT WILL NOT GO THRU BECAUSE THE ACCOUNT DOES NOT EXIST! ***************@gmail.com is closed. And if it does go through, the company can CANCEL THE ORIGINAL PAYMENT THEY SENT WITH PAYPAL AND RESEND MY PAYMENT TO THE VALID PAYPAL ACCOUNT I HAVE AVAILABLE! Final Business Response /* (4000, 14, 2014/07/18) */ We understand your frustration, but we also need to have in our records the correct Paypal account information. We send payment to the account that was originally recorded (***************@gmail.com). Please send us the correct Paypal email address so we can issue a refund immediately. We also want to resolve this matter promptly. Final Consumer Response /* (3000, 18, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Send my $71.50 to this PayPal Email *************@gmail.com As a reminder, I sent an email using the contact form on your wesbite, and I sent and email directly from the registered email I used to send the phones stating who I am, and that I want my Payment of $71.50 sent to the Paypal account above. Just for RECORD Purposes. Please Notify me when the Payment has been Sent And I shall close the case, thank you...

7/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Sold a phone to this company for a set price and never received payment. Contacted company through phone and email with no response/answering. On 5/20/14, I received conformation that Sell and Recycle would buy my Nokia Lumia 1020 for $40, as long as it meets the standards upon assessment. On 6/03/2014, they received my phone and started assessing it. On 6/12/2014, they sent me an email stating that the phone had passed assessment and the original offer of $40 was granted. The email stated that it may take up to 2 days for payment to be released. After waiting 2-3 weeks without any contact, I sent an email through the website's customer service contact form. I never heard anything back from this email. On 7/15/14, I called the customer service number, was put on hold, and never given the opportunity to speak with a representative. After 5 minutes of being on hold, the customer service line says to please leave a message. As I tried to leave a message, I was cut off after about 10 seconds and asked if I wanted to save my message. I was never able to leave a full message due to this system. I attempted this call several times.

Desired Settlement: I would like to receive the payment that had been offered and agreed upon with the company.

Business Response: Initial Business Response /* (1000, 5, 2014/07/18) */ We apologize for any inconvenience- a new check will be mailed out on Monday, July 21st. The tracking number is XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (2000, 7, 2014/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sold my Iphone to Sellandrecycle and they never made payment. Upon inquiring, they stated that the check payment would reissue. Payment never received Sold Apple iPhone 4S 16GB Verizon Wireless. Offer created March 3, 2014. Shipping kit mailedv via USPS March 3, 2014. Item received, assessed and assessment accepted March 17, XXXXX. Payment estimate $95.00. Sellandrecycle acknowleged receipt of my many emails requesting payment but never made payment. They were contacted in March, April 21, 2014, May 5, 2014, June 18, 2014 and July 16, 2014. They even went as far as to indicate that a payment check would be reissued. I inquired at to what happen to the initial payment check and they did not respond. They have received my email and simply state in response that your request has been received, and is being reviewed by our support staff. Prior request numbers assigned to my request are #***************

Desired Settlement: I want my phone back or the agreed upon payment of $95.00.

Business Response: Initial Business Response /* (1000, 5, 2014/07/18) */ Contact Name and Title: ******** ******** Contact Phone: XXXXXXXXXXX Contact Email: ****@sellandrecycle.com Payment has been send out. The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) You may close the account. Once they were notified of my complaint with BBB, Sellandrecycle resolved my complaint and finally issued my payment which has been received. The complaint was settled the same day the complaint was made with BBB. But only after Sellandrecycle received notice and verification of the BBB complaint. **** *********

7/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: sent phone-they said it was approved -check to be sent $50.-no check sent-they will not respond to email or postal mails sent. sent my phone in early April of 2014 they will not respond to phone/email or regular mail--this company has stolen my phone--I have requested phone be sent back to me with no luck--have called and cant get anyone to pick up --have sent letters with no reply. this company has stolen my phone and more than likely a lot of other peoples phones --misrepresentation --lies--no customer support---can anyone help me??

Desired Settlement: they said I was approved for a $50. check and that one was sent--I did not get one and let them know that---they then said they would send another along with tracking numbers--I received nothing.

Business Response: Final Consumer Response /* (2000, 5, 2014/07/18) */ Received a check in the mail today. Thank you!

7/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SellandRecycle.com said they would pay me $45 on 5/29 for my iPhone but have not paid and are not returning phone calls or emails. Per SellandRecycle.com's terms on their website, I mailed in my iPhone 4S 16GB using their mailer kit. They received my item 5/15/14 and on 5/27 assessed it for $45, stating, "Your iPhone 4S 16GB Verizon Wireless assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $45.00. Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment." By 5/29 I had not received payment nor notification. 5/29-6/6, I emailed (6/2, 6/4) and called daily at multiple times during the day, including leaving a message. I have not heard back nor received payment. I have called the number on their website during the hours noted, emailed both ****@sellandrecycle.com and ***************@sellandrecycle.com and used the online form on their website to submit a request. When I login to their website or choose "Track My Item" by email address, it notes: "Item Assessed May 27, 2014 ( Waiting for offer to be accepted or declined)." However, there is no way on the website, Home page once I've logged in, or any email I've received from them to accept an offer. Emails sent to both addresses about accepting the offer, and a voicemail verbally accepting the offer have remained unreturned or acknowledged.

Desired Settlement: I expect immediate payment of $45, as promised by SellandRecycle.com in their email to me into my PayPal account as initially selected or by expedited USPS mail with a tracking number provided to me.

Business Response: Initial Business Response /* (1000, 12, 2014/07/14) */ The customer ***** ****** has been paid already via Paypal.com. The transaction ID is 7VMXXXXXETXXXXXXS. I tried to put my response on the BBB site, but I was not allowed too. Thank you, SellandRecycle.com

7/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent in a Samsung Galaxy S4 to sell for the assessed value of $70. I have not been paid. I sent in a Samsung Galaxy S4 to sell for the assessed value of $70. They received the item and sent me an email saying I would be paid in 2 business days that was on June 20th and I have not been paid. When I look up my item on their website it says payment is awaiting assessment to be accepted or declined. They do not tell you how to accept or decline the assessment. I have tried to contact them by email 3 times with no response. I have also left messages through there phone system with no response. I would like to get my $70 or if they don't want to pay I would like my phone back to sell it some where else.

Desired Settlement: I would like the $70 which is what the phone was assessed at or my phone back so I can sell it somewhere else.

Business Response: Initial Business Response /* (4000, 12, 2014/07/09) */ The customer was paid via Paypal.com. The transaction ID for this payment is: *****************. Final Consumer Response /* (3000, 10, 2014/07/07) */ On July 2, 2014 I received an email from ******** from Sell and Recycle that said I would have the money in my Paypal account within 24 hours...it has been 5 days and I have received NOTHING and have contacted them 3 times with no response.

7/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company wrote me a bad check for my used cell phone. I sent my cell phone to this company to recycle and in exchange I was to receive $50.00. The check they sent me bounced. The check was bad. Now I'm out my cell phone and the money.

Desired Settlement: I am seeking the payment for $50 that is owed to me.

Business Response: Initial Business Response /* (1000, 5, 2014/05/26) */ We verified with Wells Fargo, and we did noticed that the check was reversed. We apologize for the inconvenience. We are sending you a new check tomorrow as today is Memorial Day and the USPS is not working. The new tracking number is XXXXXXXXXXXXXXXXXXXXXX. You should be able to track the check within 24-36 hours. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am now out the phone, the $50.00 for the phone and $12.00 in bank fees because you sent me a bad check. You should also send me the additional $12.00 in fees that I was charged by my bank. And now you want me to wait another 3 weeks for you to send me another hot check? Today is Wednesday and Memorial Day was 2 days ago. According to the tracking number you provided, you still have not mailed out the "new check." I hope other people read this and learn from my mistake. Thank you for treating a veteran of the United States Marine Corps so poorly!

7/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: It's been over 3 weeks since my samsung galaxy note 2 was received and yet not one email returned and run a round by phone. Worst experience ever. It's been over 3 weeks since my samsung galaxy note 2 was received and yet not one email returned and getting the run a round by phone. Worst experience ever. My phone samsung galaxy note 2 sph-l900. My phone has a clean esn I don't owe no cell phone carrier money. And that phone was paid in full!

Desired Settlement: I want the $50 that I was promised. Although I regret working with this company. CUSTOMER BEWARE!

Business Response: Initial Business Response /* (1000, 5, 2014/05/26) */ We informed the customer via email that the check was being process- the check should arrive within 3-4 days. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. Customer should be able to trace it within the next 24 to 36 hours. Initial Consumer Rebuttal /* (3000, 7, 2014/05/28) */ They never emailed me about anything. On their website it shows that it's going into my PayPal account which I told them I wanted a check by mail. Now with this email it's saying it's being mailed. I believe they are lying to me like they have previously and with other customers.

7/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Mailed broken iPad. Business claims never received though USPS says sent and that tracking number is incorrect. No one answers phone. Mailed broken iPad. Business claims never received though USPS says sent and that tracking number is incorrect. No one answers phone. Now I'm out $52.

Desired Settlement: $52 as promised

Business Response: Initial Business Response /* (1000, 5, 2014/05/09) */ The customer signed up to out services on April 11th, 2013 telling us that he would be sending an iPhone 3gs 16gb from AT&T. However, the phone we received was the first generation iPhone 2G and for that phone we do not offer any offers. We send the customer an email on April 19th, 2013 saying that he send us a wrong model, and he had 7 days to accept or decline the offer. If after 7 days as per our Terms and Services did not received a response via email or phone by the customer, the customer will forfeit the sale and the item would be recycled. We never received a response from the customer, and as per the Terms and Condition he accepted upon signing up to our services, he has forfeited the right of the sale. Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is how unprofessional this business is. They didn't even respond about the right customer. As stated before I mailed them an IPAD not an iPhone. They owe me $52 as agreed to.

7/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent them a phone to have recycled on April 9, 2014 they received it on April 14, and agreed to send me payment which they have not. April 9, 2014 sent phone to sell and recycle April 14, 2014 they acknowledged they received the phone and offer me a much lower price for the phone which I accepted April 29 I asked where my check is they said that they were having trouble with their Wells Fargo account May 7 they claimed that my check was sent on May 1 May 12 they claimed they sent the check again May 16 they would not return my emails or phone calls

Desired Settlement: I would like the original offer of $142 but I will settle for the agreed amount of $52.00

Business Response: Initial Business Response /* (1000, 5, 2014/05/26) */ The customer send us a different model from the original quote. Customer said she will be sending the new HTC One Silver, but instead we received the HTC One S, which is an older generation and has a lower market value. We will reissue a new check tomorrow as today is Memorial Day and the USPS is not working. The new tracking number is XXXXXXXXXXXXXXXXXXXXXX. The customer should be able to track it within the next 24-36 hours. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept this once I have received the check and it has cleared. They have promised me "the check is in the mail" before and have not deliver on their promise. I have emails to support these promises. Final Consumer Response /* (3000, 10, 2014/06/03) */ Since the original complaint they stated in response that they mailed out a check on 05/27 and gave a tracking number from the USPS, it takes 2 days from mail from San Francisco to Phoenix and as you can guess I have not received it. More lies

7/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Payment has yet to be provided for product sold to sellandrecycle.com. SellandRecycle sent me an email saying they received my iPad 2, inspected it, and would honor their original offer of $52.00. Payment would be sent within two business days. No where did it say I needed to accept the offer. The status on the website says it is pending my acceptance, but nowhere is their away to accept the offer. My iPad 2 has never been returned and payment has not been sent via Paypal. I have submitted two email inquiries via the company's website. The first request for payment status was deleted with no contact. The second email request is still pending. Below is the original communication that was sent, from sellandrecycle, on June 2nd stating their acceptance of the iPad 2. "Hi ****, Great news! Your iPad 2 16GB WiFi WiFi assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $52.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team" Payment from the company was never "released" and I have yet to be notified by email despite allowing 2 business days to pass. As I stated above, the 2 communications that I submitted to sellandrecycle have not been returned.

Desired Settlement: I am seeking to be sent, via Paypal, the original quoted price of $52.00.

Business Response: Initial Business Response /* (1000, 9, 2014/07/02) */ The payment was send via Paypal.com. (Unique Transaction ID # 0SXXXXXXXXXXXXXXV)

7/2/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sent cell phone to be recycled. Initial offer was $114 but they changed it to $95 once they received the phone. SellandRecycle.com offered $95 and said would send the money via Paypal in 2 days. Its been 10 days and still hasn't sent it. Answered one email but won't answer others and still hasn't sent the money on Wednesday, June 4, 2014 when it was to be sent Monday, May 26, 2014.

Desired Settlement: Pay the $95 through Paypal as agreed.

Business Response: Final Consumer Response /* (2000, 11, 2014/07/02) */ I received the $95 payment in my Paypal account on June 30, 2014. Thanks for your help BBB!

6/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: No check received in the time frame that was given. I googled this company in search to find a place that i can sell my old phones that are still worth some money. After reading it's reviews, i was quite sold on selling my phones to them. Their advertising message says that after you mail in your products, a check will be mailed within 3 days. Its been almost 2 months, and i have yet to receive my check as they promised. I tried calling them, and I'm never connected to an representative, only voice mail @ XXX-XXX-XXXX. I've emailed them back voicing my concerns, but still haven't received my check. I think this company is an fraud, and something should be done about it, also they have your symbol on its postcard that comes inside their mailer envelope, which led me to believe this company was legit. All i want is my check mailed to me like their advertisement said.

Desired Settlement: I want my check of $95 that they said my I-Phone 4S 16GB phone was worth, and we both agreed to.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ A new check will be resend today via USPS First Class mail. XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (2000, 7, 2014/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept because thats all that i wanted was for the company to live up to their promise as well as i did with sending my product.

6/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They owe me money for a phone I sent them I sent them a phone over 2 months ago and still haven't received payment.They have been emailing me saying they sent the check for 70 dollars and I never receive anything

Desired Settlement: I want my 70 dollar's or my phone back.

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ We already send out your payment. Here is you tracking number:XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Resell and recycle did send me a tracking number through the usps but when I put in the tracking number through usps tracking it states they received pre - shipment information and that is it. Usps still haven't received the check to send to me.So I still need the 70 dollar check they never sent me.

6/27/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I still have not ben paid for my broken Ipad mini that was sold to sellandRecycle.com I sent my broken Ipad mini to them and we agreed on a sale price of $52.00, they stated payment will happen within 3-5 days via paypal, its been 2 weeks. I have emailed them and received a response apologizing for the payment not being sent and the responder named ******** promised the payment will be sent that day, its been a week later and no more responses from emailed are being answered. My items are under the email ******@aol.com, undefr the status it keeps saying waiting for offer to be accpeted which is not true, I accepted the offer and have the emails to prove it.

Desired Settlement: I want the payment as promised.

Business Response: Initial Business Response /* (1000, 5, 2014/06/11) */ The customer received payment on May 29th via Paypal.com. Web Accept Payment Sent (Unique Transaction ID #5YXXXXXXUAXXXXXXM)

6/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: The phone was processed, according to their system, over 2 weeks ago and I have yet to receive a payment for the phone. I sent my phone to the company in early May 2014. The site shows that the phone was processed (and I received an email stating this) on May 13, 2014. In that email, it says that the payment would be in the original amount quoted and I would receive it within 2 business days, along with another email stating the payment was sent to my PayPal. Original email: "Hi ******, Great news! Your Galaxy S III (S3) 16GB SGH-i747 AT&T assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $50.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team" After waiting nearly a week afterwards, I emailed the company to ask about the payment. Below is the email that I received in response (May 22, 2014). "Hi ******, Thank you for contacting us. We apologize for the delay in your payment. We will send your payment today to your Paypal account before 5pm PST. Thank you, SellandRecycle.com" Again, I waited and still received nothing. I sent two more emails and have not received a response. I have called the company twice, leaving my information for a callback (they did not answer and I was directed to an answering machine). I have made a substantial effort to contact the company to collect payment, even leaving my PayPal address in both emails for clarification.

Desired Settlement: I would like the payment I was quoted or the return of my phone. I chose this company because of the higher quoted payment. After this fiasco, I wish I had stayed with the Gazelle company, whom I've used before with no issues.

Business Response: Initial Business Response /* (1000, 5, 2014/06/11) */ The customer was paid via Paypal.com. transaction ID for this payment is: 2DFXXXXXMEXXXXXXH.

6/16/2014 Problems with Product/Service | Read Complaint Details
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Complaint: i sold them my old cell phone then they went down on price then i never got my check i sent my i phone 4 s on march 16 now it is april 28 th and no money

Desired Settlement: i want my old phone or i want my 95 dollors

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ A new check will be resend today. The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) today is 5-6-14 i used the tracking number no information when i get the check i will accept it when it clears the bank

6/13/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: They advertised $40 for my phone & it would take 3 business days to receive the check. Now its $10 & 5-7 business days after they email. Deception! I submitted all the info. For my phone online. They offered $40 to buy it from me & 3 business days to recieve the check. Now its$10 & 5-7 business days after they got the phone & send an email to me. They never asked what carrier the phone was from & sense I'm declining, they want me to pay $6.99 for shipping to get my phone back. That was never mentioned. I just told them to send my phone back the way I sent it to them; phone, battery and charger. This is horrible business & deceptive practices which so many companies are sued for everyday.

Desired Settlement: Return of my cell phone the same exact phone, battery and charger the way I sent it to them.

Business Response: Initial Business Response /* (1000, 5, 2014/05/26) */ The customer said he will be sending a GSM Samsung Galaxy S III GT-i9300 Factory Unlocked, but instead send us a Galaxy S3 from Cricket Wireless. In our terms and services we state that we do not buy phones that are not listed in our site. We only buy factory unlocked, T-Mobile, AT&T, Sprint, and Verizon. However, we gave the customer a courtesy offer, and he declined. We also stated in our Terms and Services when the customer signed up to our services, that in case of any discrepancy in the description we have the legal right to charge a shipping fee to return the device. If the shipping fee is not received within 7 days, the customer will forfeit his right to accept or decline the offer, thus, he will be legally bound by the sale transaction based on the assessed amount, and not the original amount. If the customer wants the device back, please send a payment to our Paypal account. We have emailed the customer payment details. Thank you,

6/13/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: This company took my cell phone and did not send me a check for my phone. They acknowledge they received my cell phone and quoted me $50. This business advertises they will send you a check when you send them your cell phone to recycle. I sent them my Galaxy S3 to recycle and they sent me an email that said they received my phone and would email me when they were finished assessing my phone. Then I got the following email from them on 04/03/14 Hi *******, Great news! Your Galaxy S III (S3) 16GB SGH-i747 AT&T assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $50.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team I have not heard from them since and every time I try to call them I get a machine and hold music. I waited on hold several times for over 5 minutes.

Desired Settlement: I would like my check for $50 as was stated to me.

Business Response: Initial Business Response /* (1000, 5, 2014/04/24) */ The first check was send out April 7th, and the expected delivery date was April 15th. The customer never contact it us to verify the address. We will resend the second check today. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company still has not mailed my check. Today is May 6th and according to the US Postal Service using the tracking number the company provided to me in their response on April 24th shows that the item has not been received for shipment yet. They stated in their response to my complaint that a check is being mailed out April 24. It has been 12 days now. The check hasn't even been mailed yet. Then they stated that I did not contact them to verify my address?? Why do I need to contact them to verify my address? They already have my address. They mailed me the package to put my phone in. Nothing has changed. Why are they not sending me my check? I just want to be made whole again. I only want what is fair and what was stated to me by them. I have been robbed by this company and would NOT recommend anyone do business with them. I'm now out a cell phone and the money. This is no way conduct a business.

6/2/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Never sent payment for phone. Sell and Recycle sent me an email saying they received my cell phone, inspected it, and would honor their original offer. Payment would be sent within two business days. No where did it say I needed to accept the offer. The status on the website says it is pending my acceptance, but nowhere is their away to accept the offer. My phone has never been returned and payment never sent. The company has not answered phones or respond to email inquiries. It post logos of media organizations to indicate positive press, but the links are dead or lead to a paid for clip.

Desired Settlement: Send payment due me immediately or return my phone.

Business Response: Initial Business Response /* (1000, 5, 2014/05/21) */ A new check has been process. The tracking number is XXXXXXXXXXXXXXXXXXXXXX. It should arrive within the next 3 to 4 business days. Initial Consumer Rebuttal /* (2000, 7, 2014/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) payment has been received. Thanks BBB

5/20/2014 Delivery Issues | Read Complaint Details
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Complaint: send my phone and received email agreeing to a $40.00 payment in 3 days. Its been more then a month and after emails no pay yet This company advertises that will give money for your old phone.i got a quote and a kit to send phone on feb 26, sent phone right away and got email confirming and saying that the quote was right and paymet should be on the way in 3 business

Desired Settlement: Payment of the agreed $40.00

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ A new check will be resend today. Here is the USPS tracking number XXXXXXXXXXXXXXXXXXXXXX

5/20/2014 Problems with Product/Service | Read Complaint Details
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Complaint: They did not pay for my phones and haven't returned my property - I was promised Money or my property back. I have neither & they are not responding. They received my 3 phones on March 17, 2014 and promised to pay. Did NOT send my payment on 4/4/14 as they state they did via Paypal.

Desired Settlement: I want my Money promised or my property. They claimed to have paid me via Paypal on 4/4/14 and I have requested response multiple times that I did NOT receive the payment through paypal and still do not have my property back. They need to pay me or send my property in the same condition as it was prior to them receiving it. They are not responding to me via email or phone calls. You NEVER get a human being on the phone and have to leave a message which is never returned. I have sent multiple emails and not getting response on their lack of payment they state they provided. Complete dissatisfaction! Not to mention this is theft of services promised. Please assist. Thank you!

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ The customer was paid via Paypal on April 29th. Unique Transaction ID #9TXXXXXXVFXXXXXXD),

5/19/2014 Problems with Product/Service | Read Complaint Details
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Complaint: My complaint involves sellandrecycle.com, because I used the service a long time ago and still have not received payment for the phone I mailed. The amount owed to me by sellandrecycle.com is 50.00 USD. There is no possible way for a customer to contact the a sales.rep in the company making communication impossible.

Desired Settlement: I wish to receive the 50.00 USD promised to me by sellandrecycle.com, in exchange for the cellphone they have had for about 2 months now.

Business Response: Initial Business Response /* (1000, 5, 2014/04/30) */ We never received any emails from the customer. Due to the high volume of customers that we have, it's impossible to return all phone calls. We can always be reached at ****@sellandrecycle.com or ***************@sellandrecycle.com. Furthermore, payment was send out to the Paypal account. Here is the Unique Transaction ID #2LLXXXXXLXXXXXXXX)

5/19/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I was offered $70.00 for my Galaxy S4 SCH-i545 Verizon Wireless. I sent them my phone as instructed and was never issued the payment they offered. I was sent the package to send my phone to SellandRecyle on March 23, 2014. I recieved an e-mail on April 4th stating my phone was assessed and the offer was $70.00. After 10 days had passed and I had not received payment, I e-mailed them and replied accept thinking that is why I had not received my check. They confirmed the check had not made it to me and confirmed my address so they could send a new check. On April 14th I recieved an e-mail stating I was on the pending payment list and should be processed in the next 2 business days. After not receiving a check by April 21st I again contacted them. They e-mailed me stating my check was sent on April 16th with an expected delivery date of April 22nd. By April 26th I still had not received a check so I again contacted them. They responded they would send another check. I received an e-mail on April 29th stating my check had been processed via Wells Fargo Bank and should arrive in 4-6 business days. On May 12th I again contacted them after I had not received my payment (this contact was via e-mail after not being able to get through to their customer service line; I left a message and this message was never returned. I also left a message through their customer service e-mail on their website and was never contacted). I requested that the funds be transfered to my PayPal account immediately or my phone in return. SellandRecyle asked two times what my PayPal account e-mail address was and I responded both times yet the funds are still not in my account as of today, May 14th. If I go to the SellandRecyle website and enter my e-mail address into the track order link, the status is "issued payment. paid via PayPal April 29th, 2014". The PayPal address is correct yet I never received the funds to this account nor have I ever received the promised check in the mail.

Desired Settlement: Ideally I would want the $70.00 that was promised to me when I sent them my phone. At this point I would prefer it to be directly sent to my PayPal account, *********@aol.com. If this cannot be done I want my phone back, which is promised on their website if payment is not received.

Business Response: Final Consumer Response /* (2000, 5, 2014/05/19) */ The money that was promised was added to my PayPal account.

5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Horrid customer service. Have yet to receive payment for sell phones sent in almost two months ago. No one ever answer the phone or returns calls. Mid February I sent two mobile phones to SellAndRecycle. One phone, an iPhone 4S that no longer powered on, and an iPhone 5s with a cracked screen. I shipped both items in the same package. Upon having received the items I did receive an Email, 2/21/2014, stating that the 4s has been received. I called several times to find out why one item had been received and not the other. No one answered. Left several messages, none were ever returned. In the days following I continued calling and Emailing. My calls were never returned but on 2/27 I received an appraisal for the 4s which I did not agree to. The phone was said to have water damage which I know for a fact is inaccurate. I asked that the 4s be returned to me. Never received a response to that request. Continued calling and Emailing, no responses. Finally on 3/11 I received an appraisal of the 5s which I did agree to. On 3/12 I received an Email stating that a check had been processed and would be sent out within 24 hours and that I should receive payment in 4-6 business days. That was 20 business days ago. When I hadn't received payments in the 4-6 business days, I waited another week. Nothing. Since that time calls and Emails have continued to go unanswered. I did, again, reach out to SellAndRecycle last week to handle this situation. No response which is why I've chosen to file a complaint.

Desired Settlement: I would like payment for the 5s and my 4s sent back to me. I would also like SellAndRecycle to be more considerate of its customers. Service is absolutely disgusting.

Business Response: Initial Business Response /* (1000, 5, 2014/04/24) */ The check will be resend today. The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX.

5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They have not yet sent me payment for the phone I sent in. We both agreed to the terms. On April 1,2014 I was contacted via email offering $70 for the cell phone that was sent in. I responded back April 9,2014 that I would accept the amount. They responded back that I should receive the check in 3-5 business days and I have not received it. I have emailed them and called and have not gotten a response from them. I have the email accepting the offer of $70.This is the tracking number they gave me. XXXXXXXXXXXXXXXXXXXXXXX. Email: Hi *****, Great news! Your Galaxy S4 SPH-L720 Sprint assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $70.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team Copyright © 2012 SellandRecycle.com all rights reserved. Not interested in our emails anymore? unsubscribe. Facebook Twitter Google Plus If you'd like to unsubscribe and stop receiving these emails click here. Reply, Reply All or Forward More Me I would like to accept this offer, thank you ***** Apr 9 sellandrecycle.com To Me Apr 9 Hi *****, Thank you for contacting us. The payment should be receive within the next 3 to 4 business days. Thank you, SellandRecycle.com On 4/9/XX X:XX PM, ***** wrote: Hide message history I would like to accept this offer, thank you ***** On Tuesday, April 1, XXXX X:XX PM, "****@sellandrecycle.com" <****@sellandrecycle.com> wrote: Logo ● View Online Hi *****, Great news! Your Galaxy S4 SPH-L720 Sprint assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $70.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team As you can see this is all timestamped and it is now April 22, 2014 way beyond the allotted time they gave for payment.

Desired Settlement: I either want my phone back or the $70.00 as agreed upon. *****

Business Response: Initial Business Response /* (1000, 5, 2014/04/24) */ The customer gave us her Paypal account yesterday, April 23rd and we send payment today, April 24th. The Unique Transaction ID # 1HXXXXXXXVXXXXXXX.

5/12/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I was quoted prices for my phones, declined the multiple counter offers & asked for the return of my items. My numerous emails & calls left unanswered On March 18, 2014 I received emails that my shipping kit had been sent. Afterwards, my email was flooded telling me that they were waiting on my iPhones to pay me. I sent a total of 4 iphones. One broken iPhone 4 in non-working condition, which I was quoted $20 for. One iPhone5 in excellent condition, quoted $186 and 2 iPhone 5c's in excellent condition, which I was quoted $180 each. My grand total to receive was $566. After they received the phones the sent me emails & changed the offer to $45 for each working iPhone claiming Bad ESN & $15 for the non-working iPhone instead of $20. I declined the offers because they asked a few questions before they even make an original offer & Bad ESN was never mentioned. I made copies of the original offers before I sent my phones to them & also took pictures of the phones & serial numbers. After declining the offer, they counter offered a few more times. On April 8, 2014 another offer for $65 for the 2 iPhone 5cs & $60 for the iPhone 5. They stated that if I declined they will ship my items back to me for a $12.99 shipping fee, they claim it is clearly stated during checkout but I did not see that. On April 15, 2014, I received a final email offering $120 for each iPhone, which I still declined due to the fact I think the company is shady & I told them that I will not send any monies for the return of my items. I stated that they can use the $15 offer for the broken iPhone as payment for the return of my other 3 iPhone 5's. I have sent 2-3 emails & have also called a few times and have not gotten any response. I did send 2 emails stating that I would be forced to contact BBB and/or take further legal action if I did not get a response & they still did not respond!

Desired Settlement: I would like to receive either the last offer that was made to me for the $120 for each of my iPhones plus the $15 for the non-working iphone, which would be a total of $375 or I would like for them to keep the $15 that was offered for the broken iPhone as payment to return my 1 iPhone 5 and my 2 iPhone 5c's, in the same condition in which they were sent ASAP!

Business Response: Initial Business Response /* (1000, 5, 2014/05/09) */ The customer send us 4 phones that had a bad ESN, had an insurance claim, has a bill or charges on the account, or has been reported lost/stolen. The price went down due to this- However, we send payment already via Paypal.com. (Unique Transaction ID # XXXXXXXXXXXXX)

5/8/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Have not Received Payment for Phone I sent in my phone to SellandRecycle and accepted their offer of $50 on January, 26 2014. On April 1st I followed up on status of payment to which they replied via email that I would be issued a check within 2 days. On April 8th I followed up again and received no response. On April 14th I followed for a third time and received no response. I would like to receive payment for my item as promised.

Desired Settlement: I would like to receive my $50 check for which my phone was assessed.

Business Response: Initial Business Response /* (1000, 5, 2014/04/24) */ A new check will be send out today. Here is the USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/8/2014 Problems with Product/Service | Read Complaint Details
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Complaint: SOLD MY BROKEN PHONE WITH THIS COMPANY AND THEY NEVER SEND ME MY CHECK. I SEND MY GALAXY S4 TO THIS COMPANY AS THEY AGREED TO PAY ME 70 DOLLARS FOR MY BROKEN PHONE,I HAVE CONTACTED THEM AND TWICE THEY LIED TO ME GIVING ME DIFFERENT DATES THAT I WAS GOING TO RECEIVE MY CHECK AND THEY LIED TO ME.I HAVE CALLED THEM AND SENT MORE EMAILS BUT THEY WONT ANSWER ME BACK,THEY JUST KEPT MY PHONE.

Desired Settlement: ALL I WANT IS MY PHONE BACK OR THE 70 DOLLARS THEY PROMISED IN THE AGREEMENT.

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ The check will be resend today. The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept cause this was the original agreement. I hope they live up to it.

5/8/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I haven't received payment for my item. They received my item 4/7/2014 and I had tried several times today emailing and calling to see when I would be receiving my payment in 2-5 business days. I emailed them on 4/10/2014 just trying to check on my payment and never received a response. I have called today a total of 5 times and each and every single time my call gets ignored. I sent them a Galaxy S3 and was promised $50 for it. I want my money!

Desired Settlement: I just want the $50 that was originally promised to me. The phone I sent in met ALL qualifications.

Business Response: Initial Business Response /* (1000, 5, 2014/04/21) */ The phone was received on April 8th, and as stated in our Terms and Conditions we take 5 to 7 business days to evaluate the device. We send payment to the customer Paypal account.

5/2/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Please help. Unsatisfied with services provided due to company scam/possible fraud. Never did receive money or equipment back and am now being ignore. Hello my name is ****** ******* and I am from Springer, New Mexico. I am dealing with a problem from a online company. On January 22, 2014. I mailed out two of my cell phones a Blackberry Torch 9800 and the other is HTC Inspire 4g to the Sell and Recycle Business. On January 31, 2014 I did receive an email confirmation letting me know the company did receive both items and I should be getting another email asking me to electronically accept/decline there price offer. On February 4, 2014 I did receive the emails with both price offers which I then declined and at that time they did offer me a higher price so then I did accept the offer for the Blackberry Torch. I then waited while to get a response back from them letting me know they got both my decisions as to the offers they sent me. On February 22, 2014 I sent them an email letting them know I had tried calling there office at X-XXX-XXX-XXXX several times only to be getting cut off. on the last call when I finally got through I did leave a voicemail in regards to the call being made with all my information asking them to call me back. On February 25,2014 I got an email from them letting me know that they had already mailed a check out and it would be from Wells Fargo not from them so for me to overlook my mailing address to let them know if it was correct. On February 26,2014 I did let them know the address was correct and I had not yet received anything in the mail and I did let them know that I was unhappy with the service being provided because they hadn't called me back when I left a message to let me know what was going on so now they are trying to say they never did get any of my electronically responses to neither of there offers sent to me and that they only gave me 7day to respond and ask for my stuff back. I am asking for help on how I should deal with this matter on hand as to get my equipment back or the money owed to me. Please let me know how I could also warn others not to do business with this so called company. I do not want other people to fall into this trap of possible fraud. I don't feel this is right at all for someone to claim to have a Company that does poor business like this. They add a phone number so you can call them for any questions or concerns yet they cut you off and then when you do get chance leave a message they never take time or consideration to call back and when I sent an email they claim I never did respond to there price offers sent to me. So now I have not gotten no money sent to me and I am yet not to get my stuff back. I would greatly appreciate any help you may be able to give me in regards to this matter.                                                                                                           thank you                                                                                                        ****** *******

Desired Settlement: I would like to get my equipment back. If this is not possible. I am asking for the initial payment that was given to me $44.00.

Business Response: Initial Business Response /* (1000, 8, 2014/03/31) */ The check was resend today and the USPS tracking number is **********************. Initial Consumer Rebuttal /* (3000, 10, 2014/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not recieved any response from the company. This problem has still not been resolved. I want to thank you again for all your help in trying to resolve this issue.

5/2/2014 Delivery Issues | Read Complaint Details
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Complaint: Sell and Recycle agreed to purchase my Galaxy S3 phone for $77.00 on January 6th. They received my phone in the mail before that date, but they never paid me. I contacted them on Feb 3 and they said they would mail a check. The check never came. I contacted them again, no response. I contacted them again and they e-mailed on March 17th saying they would send another check with a tracking number this time. I still have not received a check or a tracking number and they have had my phone for almost 4 months. I just want the money for the phone.

Desired Settlement: DesiredSettlementID: Refund I want the money that they agreed to pay me. ($77.00)

Business Response: Initial Business Response /* (1000, 5, 2014/04/08) */ We have reissue the check twice already, and unfortunately the check has been lost in transit or is delayed. We have issued a new check, and the USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The UPS website shows nothing for this tracking number as of 3:36 PM Eastern Time today.

5/2/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: They offered me $70 for my broken that they offered me on line ! 2 days later received an email saying they will only give me $25.I said no to send me my phone back , then I received an email for $35 or If they send my phone back I would have to pay for shipping . So I told them just to send me the $35 . That was two weeks ago when they said it would take two days. I emailed again last week no response I call there always closed I just want my phone back .

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my phone back . I do not care to do business with them .

Business Response: Initial Business Response /* (1000, 6, 2014/04/08) */ The reason that the price changed is due to the fact the device had a bad IMEI (it was reported lost by T-Mobile). We have issued the check once, and unfortunately the check was lost in transit. We have issued a new check, and the USPS tracking number is **********************. Initial Consumer Rebuttal /* (3000, 8, 2014/04/08) */ They have sent me an email saying my check is in the mail . I will be fine with that , thank you for your service. Thank You, ******** ********

5/2/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I mailed my Galaxy S3 to the company for recycling and have not received my compensation. I have reached out to them via email with no response. I mailed my Galaxy S3 to Sell and Recycle in March of 2014. My initial offer for the device was $50. However, I received an email notification on 4/3/2014 stating that the offer had been reduced to $37.50 and I will need to accept it by April 14, 2014. I accepted the offer on 4/3/2014 for the amount of $37.50. I have tried reaching out to the company via email and telphone but have not received a response. After reading reviews online earlier today (4/23/2014) about other customer experiencing the exact same issues, I decided to contact Sell and Recycle once more 4/23/2014) but their customer service team has never been available to answer the phone. I only mailed in the phone to keep it out of the landfields. The $37.50 is a small amount but it is money they owe me for my cell phone which they recieved within a week of mailing the box. They do not have the right to take our cell phones and not compensate us for them. At this point, I would like my phone to be returned to me, or the offer deposited into my Paypal account as promised. This is not the way to handle business. Return Mailer Tracking Number: XXXXXXXXXXXXXXXXXXXXXXX My PayPal email Address: ********@gmail.com Model #: Samsung Galaxy S III (S3) 16GB SGH-i747 AT&T

Desired Settlement: At this point, I would like my Galaxy S3 cellular phone to be returned to me, or the offer ($37.50) deposited into my Paypal account within the next 5 business days. This is not the way they should handle business.

Business Response: Initial Business Response /* (1000, 5, 2014/04/30) */ We never received any emails from the customer. Due to the high volume of customers that we have, it's impossible to return all phone calls. We can always be reached at ****@sellandrecycle.com or ***************@sellandrecycle.com. Furthermore, payment was send out to the Paypal account. Here is the (Unique Transaction ID # XXXXXXXXXXXXXXXXX) Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has compensated me for my cell phone after being contacted by the BBB.

4/30/2014 Problems with Product/Service
4/28/2014 Problems with Product/Service
4/23/2014 Problems with Product/Service
4/23/2014 Delivery Issues
4/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was promised a $40 refund for my used cell phone almost 2 months ago. I sent a used cell phone and got a comfirmation that the check for $40 would be sent to me and received in a few days, that was almost 2 months ago and I have tried to contact them over a dozen times to get no answer nor returned calls, I tried sending an email almost 2 weeks ago explaining that I have not been refunded and got a reply with apologies and a $40 check was being sent out and I should receive it in 3 days, again nothing, I sent another email last week, this time no reply even after I let them know I would be contacting the BBB.

Desired Settlement: $40 and anything for inconvenience would be nice.

Business Response: Initial Business Response /* (1000, 5, 2014/04/02) */ We are sending a new check today. Here is the USPS tracking number XXXXXXXXXXXXXXXXXXXXXX .

4/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent in my used cell phone for 53.00 and never recieved a check. I went to sellandrecycle.com to sell my used cell phone. The price agreed apron was 53.00. I was sent packaging and label to send the phone. After send the phone I recieved an email stating that my cell phone wasn't worth the stated price. The new agreement was around 30.00 but declined and requested that my phone be sent back. They came back with another offer around 40.00. I agreed to this offer just because I was tired of dealing with it. This went on in January. I never recieved a check. February I emailed them and stated what was going on. They responded to my email and apologized and said they would mail another check. Now it is the end of march and I having recieved a check or my used cell phone. I would like the orginal offer of 53.00 or my used cell phone back.

Desired Settlement: I would like my used cell phone back or the orginal offer of 53.00.

Business Response: Initial Business Response /* (1000, 5, 2014/04/02) */ The original quote was 44.40 in flawless condition. However, the phone we received was in Good condition showing scuffing on the edges of the screen. We send the assessment on January 25th, and did not received a response from the customer. Therefore, the customer forfeited and the new market value is $35. We send the check and unfortunately it was lost in transit. We are sending a new check today. The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX.

4/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent my cell phone in was promised 40 dollars twice now they said they sent a check never received anything. Sold my galaxy s3 to sellandrecycle.com. They offered me $40 and sent everything to mail it it them. Sent it to them everything cleared and they said check was being sent February 13th. Never received it called there service number at least 30 times now in a matter of four days only to sit on hold five minutes each time then sent to voicemail. They never returned my calls. Did email me back saying I should have gotten the check a long time ago and that they were sending another check. That was 7 days ago when they said we mailed it today. Still nothing again. Doing a web search I found many of people that have gone through the exact same thing and over and over have been told another check is being mailed but never receive anything.

Desired Settlement: I want the money I was promised or my phone back and the difference I lose out on because they had my phone all this time and bids will be even lower now

Business Response: Initial Business Response /* (1000, 8, 2014/03/31) */ The check was delivered and cash already on March 15th. The tracking number is XXXXXXXXXXXXXXXXXXXXXX.

4/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent in phone to sell, asked numerous times for company to return phone because I didn't want to sell, never answered my emails or calls, never returned phone or paid me for phone I sent in.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want phone sent back in condition I sent in.

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ The new check was send out today, the USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked for phone back, business told me a month ago they sent out new check. They also told me I had a choice in having phone returned or take offer, I asked for phone to be returned, over 30 emails sent.

4/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Used cell phone recycle website received my item and did not issue payment as promised. I was promised $95.00 and did not receive any money. 2/16/14: Sellandrecycle.com ("S&R") sent me prepaid envelope to mail my used cell phone to their office. Their initial offer was $95.00 if the item was received in the same condition as described in my assessment. 2/20/14: I mailed the cell phone to S&R in CA from Cleveland, OH 3/6/14: Item was received by S&R,assessed and verified for condidtion, confirming $95.00 value and payment 3/12/14: Did not received any correspondence so I sent email to S&R inquiring about payment. They confirmed payment for $95.00 was sent on 3/10/14 and should be delivered on 3/17/14 3/20/14: I sent another email to S&R inquiring about $95.00 since it had not been received. 3/21/14: S&R responded by email to verify my address which was the correct information. They stated another check would go out that day and should be received within 3-5 business days. 3/28/14: Sent email to S&R requesting update on payment since check was not received 4/4/14: Sent email to S&R requesting update on payment since check was not received 4/4/14: Called S&R customer service phone number. No one answered and was forced to leave a message. Did leave message regarding payment not reeived to date 4/7/14: Sent payment request through PayPal for amount owed from S&R $95.00 4/7/14: Payment still not received from S&R. No correspondence received from S&R since 3/21/14. Filed BBB complaint

Desired Settlement: Payment on verified amount of $95.00

Business Response: Initial Business Response /* (1000, 5, 2014/04/09) */ Payment was send via Paypal on April 7th. Here is Paypal Unique Transaction ID # *****************. Initial Consumer Rebuttal /* (2000, 7, 2014/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment was received on 4/7/14 after subsequent invoice was sent to business for follow up payment.

4/15/2014 Billing/Collection Issues
4/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Feb. 28, 2014 contacted company to find that refund payment was going to be less then what was quoted of $67.00. Was told payment being sent. Next I waited and on March 6, 2014 contacted customer service that I had still not received payment. Was told payment would be processed in two days. I then waited and contacted customer service on March 12, 2014 that payment was still not received. This time I was told I should receive payment in 4 to 5 days. Again I contacted customer service on March 19, 2014 that I was still waiting on payment. Was told this time that they were sorry and they would send another check to me. I again tried to contact customer service on March 24, 2014 that no payment has arrived but have not received a answer from them. Has to this time I have still not received payment from this company.

Desired Settlement: All I want is for this company to send my check to me and I promise that I will not do any other business with them.

Business Response: Initial Business Response /* (1000, 5, 2014/04/02) */ We are sending out a new check today. Here is the USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I did receive a check from them today and it seems they would have been better off to have sent a check to begin with. Thank You for your help.

4/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Non-Receipt of Payment as Promised Please see related emails sent to and received by sellandrecycle.com: I would like my payment once and for all as promised ASAP. None of the companies reasons/rationale fit my situation as I there was no problem with my address - I received their paperwork to ship mt phone to them in a matter of a few days time. I also responded and accepted the lowered amount offered for my phone promptly. I shouldn't take a whole month to receive a measly $12! If this company is having problems sending out payments or if there is a delay or expected delays, then they should give the customer a realistic timeframe instead of promising immediate payment. I will never use this company again! If they're having problems paying out $12, imagine how long it would take for them to pay out on a phone valued higher. Enough already, I want my refund! ****** **************** Forwarded message From: "sellandrecycle.com" <***************@sellandrecycle.com> Date: Mar 7, XXXX XX:XX PM Subject: Re: Payment To: "****** ****************" <********@gmail.com> Cc: Hello ******, Thank you for contacting us. The check was send out on Wednesday, March 5th. The expected delivery date is within the next 3 to 4 business days. Thank you, SellandRecycle.com On 3/7/14 4:17 AM, ****** **************** wrote: Please advise if my payment has been mailed out yet. Thank you, ****** **************** On Mar 3, 2014 5:01 PM, "sellandrecycle.com" <***************@sellandrecycle.com> wrote: Hi ******, Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days. Thank you, SellandRecycle.com On 3/3/14 12:13 PM, ****** **************** wrote: Good Afternoon, You have my correct address. Please send check. Thank you, ****** **************** On Mar 3, 2014 12:27 PM, "sellandrecycle.com" <***************@sellandrecycle.com> wrote: Hello ******, We apologize for the delay we are making our best effort to deliver your check as soon as possible. We have checked Wells Fargo's website and it is well past the expected date, therefore I would like to verify the address that we have on file before we send you another check. **** ***** ******** TAMPA, FL XXXXX If this is correct please let me know and I will send a new check to your address. Thank you, SellandRecycle.com On 3/1/14 5:59 AM, ****** **************** wrote: Hi - Have not received my payment as of yet. Please see my details below and advise. Thank you, ****** **************** • Samsung Galaxy S3 LTE sgh-T999L T-Mobile $12.00 Offer Expires: Mar 3, 2014 (Postmark Date) Status Offer Created Feb 3, 2014 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : Feb 4, 2014 Item Has Been Received Item Assessed Feb 18, 2014 Assessment Accepted Feb 18, 2014

Desired Settlement: The money promised and agreed upon for my phone

Business Response: Initial Business Response /* (1000, 7, 2014/03/25) */ We are sending a new check today.Please track it at the USPS website. XXXXXXXXXXXXXXXXXXXXXX. Thank you Initial Consumer Rebuttal /* (3000, 9, 2014/03/25) */ Most recent message/communication in relation to this matter: Forwarded message From: "****** ****************" <********@gmail.com> Date: Mar 24, 2014 7:19 AM Subject: BBB Complaint Case# ******** (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) To: <*****@bbbemail.org> Cc: "sellandrecycle. com" <***************@sellandrecycle.com> Hi, Please see the most recent communication below. I am getting so frustrated with these people. Thank you, ****** **************** When I checked online, I found the following: Issued Payment Paid via PayPal Mar 18, 2014 Please allow 1-3 business days for your PayPal Account (********@gmail.com) will be credited I never requested a PayPal payment, I've requested a check. I am so sick and tired of having to keep after you and have been waiting for a month now for a measly $12. You have 2 business days to get this corrected and to send MY CHECK as promised. ****** **************** On Mar 18, 2014 4:38 PM, <****@sellandrecycle.com> wrote: View Online Hi ******, Great news! We have processed your check via Wells Fargo Bank for the amount of $12.00. Your check will be mailed via the USPS within 24 hours. Please note that the check will come from Wells Fargo Bank and not from SellandRecycle.com. Please keep an eye for a Wells Fargo Bank envelope. The average arrival time is 4-6 business days. Address Check Mailed to: ****** **************** ******************* TAMPA,FL XXXXX Items Payed for: Samsung Galaxy S III (S3) 16GB SGH-T999 (T-Mobile): $12.00 Best Regards, The SellandRecycle Team Copyright 2012 SellandRecycle.com all rights reserved. Final Consumer Response /* (2000, 12, 2014/04/02) */ Finally got check. Thank you all for your assistance. This matter is now resolved. Sincerely, ****** ****************

4/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SellandRecycle promised to pay me $135 for my Galaxy III S phone since January. After repeated calls, emails, etc. I have had no response. On January 22, 2014, I received this email: Hi *****, Great news! Your Galaxy S III (S3) 16GB SGH-T999 T-Mobile assessment has been completed by one of our specialist and we have determined that the specified condition matches the original offer. Original Offer Value $135.00 Please allow up to 2 business days for your payment to be released. We will email you as soon as we send your payment. Best Regards, The SellandRecycle Team As of today, I have not received payment from SellandRecycle.

Desired Settlement: I would like the payment of $135 promised by SellandRecycle.

Business Response: Initial Business Response /* (1000, 5, 2014/03/26) */ We send out an email yesterday providing the tracking number. In the tracking number (XXXXXXXXXXXXXXXXXXXXXX) it says that the expected delivery date is March 27th. Initial Consumer Rebuttal /* (3000, 7, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you BBB. for your efforts. This is the 3rd time that SellandRecycle have indicated that "the check is in the mail." When I actually receive the check in hand, then I will be glad to accept their answer and consider the matter closed and resolved. Thanks again for your good work! ***** Final Business Response /* (4000, 12, 2014/04/02) */ According to the USPS tracking number, the check was delivered today. Regards, Final Consumer Response /* (2000, 13, 2014/04/02) */ 3/28/14 Dear BBB - I just heard from my bank that, "... your deposit of $135.00 has been approved and processed." At this point, the matter is resolved. Thank you for your help!

4/1/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Non payment for 3 phones. I sent them 3 Samsumg Galaxy S2 phones on 13/31/2013. for payment. After they received them, they offered $52 each and I accepted. No money was ever received. Contacted them on 2/12. They said they would resolve the problem. Since then, they will not answer the phone or reply to any of my e-mails.

Desired Settlement: I want 3 checks for $52 each (or one for $156) as promised for the purchase of my 3 phones.

Business Response: Initial Business Response /* (1000, 5, 2014/03/25) */ We are sending a new check today,please track your check at the USPS website: XXXXXXXXXXXXXXXXXXXXXX. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2014/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment finally made. It just took almost 4 months and I resorting to filing a complaint with BBB.

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sellandrecycle.com is not paying money for my iphone 5 32 GB. On 12/30/2013, i enquired to Sellandrecycle.com to sell my iPhone 5 32GB and got a free quote from them. They agreed to pay 204$ as the condition was flawless. Within a week i received a free shipping kit from them to send my phone to them. After i sent the phone to them, after 7 days and after 14 days, i received an email from them to ship my phone to them. Later i emailed them saying i already sent my phone and i am waiting for thier response. On January 22nd 2014, I received an email saying ''Your iPhone 5 32GB Sprint assessment has been completed by one of our specialist and we have determined that the specified condition does not match the original offer.This item has lost its value mostly due to the fact that the phone has light scratches by the charging port " I knew that they were intentioanlly trying to reduce the offer amount, even though they revised their offer to 170$, i accepted their offer in order not to delay the process and in order to get the money quickly. I didn't mind to lose a few bucks. After I accepted their offer, i was notified that a check will be sent within 2 business days. After i accepted the offer and waiting for 2 weeks, I tried to call you more than 20 times, all the time I was in call waiting status, then the call went to voice mail automatically. I didn't even receive any call back from them. Feb 4, 2014, i sent an email to their email support and requited them to send my check. On Feb 5, i received the response "We apologize for the delay we are making our best effort to deliver your check as soon as possible. We have checked Wells Fargo's website and it is well past the expected date, therefore I would like to verify the address that we have on file before we send you another check.'' Whatever the address they wanted me to verify was correct. I told them that you have my correct address so please send my check asap. Their response was "Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days. On Feb 13, 14 i sent two follow-up email and they said "If you do not receive it, we can send you a new one on Monday via USPS First Class and provide you with a tracking number.'' Then i didn't receive any response from them. Again i sent the follow up emails on Feb 16 and 17 with no success. On Feb 18, i received an email from them saying "Great news! We have processed your check via Wells Fargo Bank for the amount of $170.00. Your check will be mailed via the USPS within 24 hours. Please note that the check will come from Wells Fargo Bank and not from SellandRecycle.com. Please keep an eye for a Wells Fargo Bank envelope. The average arrival time is 4-6 business days.'' Its been more than 6 business days and i haven't received any check. The only reason i sent my phone to them is to sell and get the money quickly. It looks like after getting my phone they sell phone to others and get paid for that. After taking the profit, they are sending the money to customers. I'm depressed so much because of the delay and multiple follow-ups. Finally i am contacting you (BBB) to get a help to get my money from Sellandrecycle.com. Thanks, *******

Desired Settlement: SellandRecycle.com has to pay my 170$ which was offered by them for my cell phone.

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ The check was resend out today and the USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX.

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to pay for Samsung Galaxy 3 phone after accepting offer to sell phone I went to SellandRecycle website to get a quote to sell Samsung Galaxy 3 phone. I was offered $150 for the phone. Within 2 days I received the prepaid mailing envelope. I mail phone and it was received by SellandRecycle around 2-5-14. On 2-6-14 it was appraised for $125, I accepted offer on 2-7-14. On 2-19-14, I emailed SellandRecycle requesting update on check. I was told they would reissue check from Wells Fargo and expect it in approx 6 business days. I received a second email saying check will be processed if I could confirm my address. I confirmed address and SellandRecycle said the check would be mailed with in 24 hours. I checked SellandRecycle website to check on status. Instead of issuing check they informed me I would be paid by PayPal on 2-21-14. I emailed company on X-XX-XX to say I need a check and not PayPal. I did not receive a response. I emailed again on 2-23-14, still no response. The lack of response and length of time to be paid for the phone is not acceptable. The process has taken over 6 weeks, which is a far cry from being paid in 5 days as advertised.

Desired Settlement: Request Sell and Recycle mail me a check for $125

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ The new check was resend out today. It should arrive within the next 3 to 5 business days. USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i saw the web site for SellandRecycle.com i sent them my cell phone and they nevered contact me.. now they are saying that they nevered received phone I sent my cell phone to Sellandrecycle.com They were gonna buy it.. I didnt received payment so I went sent them an email.. they sent me an email saying they nevered received my cell phone. I think they did, they just kept it. Thank you

Desired Settlement: I want to get paid for sending them my cell phone. Or they should replace my cell phone valued... They were gonna pay me $116.40 for a Lg Google Nexus 416gb E960 cell phone in excellent condition... I fell upset cause they are acting like they nevered received it. Thank you

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ We never received the device. The USPS tracking number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX does not show any information, which means that the customer never send the device or the USPS did not scan the device and it was lost in transit. We are not responsible for any lost packages, unless the USPS writes a note in the package upon arriving stating that the package has signs of tampered.

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had an agreement with sellanrecycle.com to accept the offer of $19.50 for a Samsung Galaxy 3 phone on Feb. X XXXX. I have yet to receive payment. I copied and pasted this information from the website:

Desired Settlement: Sending of the agreed to amount, and a flagging of shady practices.

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ We resend a new check today. USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. Thank you,

3/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent in my IPhone and was promised a payment of $20. I still have not seen that payment, nor heard back from customer support despite my many attempts I sent in my iPhone the beginning of January but had never received payment for it. I contacted them at the later part of January, they responded saying that they would issue another check to my correct address. One month later I still hadn't gotten my check. I contacted them again, by calling several times (no answer, only voicemail) and never got a call back. I have sent them several emails, with no response. I noticed that on my account it had said that they put the money into a paypal account, of which my email is not registered with. I specifically told the representative that I wanted it to be sent via check. It has been months, and I still haven't heard back from this company.

Desired Settlement: I want either my phone sent back, or I want double payment for what they quoted me at for my product.

Business Response: Initial Business Response /* (1000, 5, 2014/03/26) */ We are sending a new check today. Please track it at the USPS website. XXXXXXXXXXXXXXXXXXXXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/03/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this, and thank you for providing a tracking number.

3/25/2014 Problems with Product/Service
3/17/2014 Problems with Product/Service
3/17/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to pay agreed delivered to them in December. False claims of having paid through Wells Fargo Bank. Latest false claim is that they have mailed check to me supplying a tracking number. The tracking number indicates that USPS received electronic information on Feb. 5, but there is no information indicating that USPS ever received the envelope containing the agreed to check. It is clear that they are trying to stall until I give up.

Desired Settlement: Prompt Payment of the $95 due to me since December.

Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Payment was send and the checked has been cashed. USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. Final Consumer Response /* (2000, 13, 2014/03/17) */ It appears that the $95 check has cleared. My money claim is resolved. I will never do business with Sell and Recycle again. ***** ******

3/17/2014 Advertising/Sales Issues
3/17/2014 Problems with Product/Service
3/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I mailed in my Droid Maxx XT1080M to the company, back on November 28th . And they received it the week of December 18th. The day of December 18th, I received an email stating I would receive a check payment for 302.40. Stating my payment would be released in 2 business days, and it would take up to five business days to receive the check in the mail. I never received the payment in the mail. I then emailed the company on January 9,10 and the 21st. My last email was on Jan 21st stating can they send my payment via certified mail. And I did not get any response from the company. I also tried multiple times contacting via phone and no one ever answers the phone call.

Desired Settlement: I would like to get my original payment via check for $ 302.40. That I was offered back on December 18th of 2013.

Business Response: Initial Business Response /* (1000, 5, 2014/02/21) */ We do apologize for the delay, and here is your USPS tracking number **********************.

3/14/2014 Problems with Product/Service
3/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have not received payment for the phones that. I sold to sellandrecycle Hello My last email from you. Stated the you sent a check out on the 24th of January expiated February 1st I have not received the payment. HTC One X+ Plus $12.00 Samsung Galaxy S4 Active SGH-i537 $39.00 iPod Classic iPod Classic 7th Generation 160GB $36.85 iPod Touch iPod Touch 2nd Generation 8GB $5.50 Total $93.50 ****** A. ****** ****** Anthony

Desired Settlement: Pay me for my items.

Business Response: Initial Business Response /* (1000, 5, 2014/02/07) */ Hi ******, We resend your check yesterday and we send you a confirmation email. Please go back to your messages. Final Consumer Response /* (3000, 10, 2014/02/19) */ Here is the last email sellandrecycle,com sent me. I herd this song before for them. Thank you ---------- Forwarded message ---------- From: sellandrecycle.com <****@sellandrecycle.com> Date: Tue, Feb 18, 2014 at 2:24 PM Subject: Re: Your Payment has been sent! To: ****** ******* <************@gmail.com> Hi ******, We can issue a new check via USPS First Class and provide you with a tracking number. Also, if you have a Paypal account we can issue your payment today to that account. Thank you, SellandRecycle.com On 2/17/XX X:XX AM, ****** ******* wrote: Hello I have tried to contact you on several occasions in reference to money that is due to me. From the sale of my cellphone's and IPOD's. You have acknowledged in four different emails that you have sent my payment. I have not received a payment to date. Please fallow up with me ASAP. Thank you ****** A. ****** On Thu, Feb 6, 2014 at 6:43 PM, <****@sellandrecycle.com> wrote: View Online Hi ******, Great news! We have processed your check via Wells Fargo Bank for the amount of $5.50. Your check will be mailed via the USPS within 24 hours. Please note that the check will come from Wells Fargo Bank and not from SellandRecycle.com. Please keep an eye for a Wells Fargo Bank envelope. The average arrival time is 4-6 business days. Address Check Mailed to: ****** ****** **** ******** DR **** ********** XXXXX Items Payed for: Apple iPod Touch 2nd Generation 8GB (iPod 2nd Gen): $5.50 Best Regards, The SellandRecycle Team Copyright 2012 SellandRecycle.com all rights reserved. Final Business Response /* (4000, 12, 2014/02/21) */ Here's the USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. Thank you

3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NEVER RECEIVED CHECK FOR $50.00 AFTER MULTIPLE EMAILS STATING THE CHECK WAS SENT. IT HAS BEEN OVER 45 DAYS. THEY STILL HAVE MY PHONE AND NO CHECK. I SENT MY PHONE TO THIS COMPANY AND WHEN THEY RECEIVED IT THEY AGREED TO PAY ME $50.00 FOR MY USED SAMSUNG GALAXY NOTE 2 PHONE. THEY TOLD ME THEY SENT ME A CHECK OVER 3 WEEKS AGO. I NEVER RECEIVED IT. THEN THEY SAID THEY CANCELLED THE CHECK AND REISSUED A NEW CHECK. THEY TOLD ME THEY GUARANTEED I WOULD HAVE IT TODAY. THEY JUST KEEP ON DELAYING AND I DONT RECEIVE THE CHECK. THIS IS A SCAM AND THEY NEED TO BE SHUT DOWN. I CHECKED THE MAIL TODAY AT 5:30PM AFTER THE MAILMAN DELIVERED THE MAIL AND STILL NO CHECK. EVERYTIME I CALL THE COMPANY THEY ARE CLOSED. EVERYTIME I EMAIL THE COMPANY THEY TELL ME THE CHECK WILL BE HERE IN A WEEK. SCAM! SCAM! SCAM!

Desired Settlement: I WANT MY CHECK PLUS INTEREST FOR THE LAST 30 DAYS. OR I WOULD LIKE MY PHONE BACK PLUS $50.00 FOR TIME I HAVE SPENT SENDING EMAILS, CALLING THEM ON THE PHONE, AND CONSTANTLY CHECKING MY MAILBOX FOR THIS CHECK. NO MATTER WHAT, I WANT MY CHECK FOR $50.00 AND SOME SORT OF PAYMENT FOR THE LAST 30 DAYS OF WHEN I SHOULD HAVE HAD THE CHECK IN MY BANK.

Business Response: Final Consumer Response /* (2000, 8, 2014/03/10) */ Finally received check that was sent directly from company to me. Seems to me after reading multiple complaints in regards to this company saying they send out checks from Wells Fargo, and people never receiving them... I would say to stay as far away from this company as possible. It took me over 2 months to finally receive a check from them and only when I got the BBB involved. The check I received came directly from the owner of the company and not from Wells Fargo. This is just a technique used by the company to stall payments.

3/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent multiple emails stating they will send me two checks one for $15 and another for $125. Neither has arrived over past 2 months. I sent two cell phones. They said they will send me two checks one for$15 and another for $125 for each cell phone. But the checks never arrived. I have emailed them multiple times. Each time they send me a confirmation email that they checks has been issued. But they never get sent to me.

Desired Settlement: They need to send me my two checks. One for $15 and another for $125.

Business Response: Initial Business Response /* (4000, 7, 2014/02/21) */ We apologize for the inconvenience. Here's your USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. Final Consumer Response /* (4200, 11, 2014/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Answer provided is not acceptable. I have gone to UPS web site to follow the tracking number given above by the company ( XXXXXXXXXXXXXXXXXXXXXX ). UPS web site tells me: "Not Available". So again, looks like the company is giving me a tracking number that is not real. Also, I have **not** received any package or checks from this company.

3/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent in my recycled phone never received payment I sent my recycled phone at the end of November. I received an email that said they received the phone and I would be getting a check in the mail. As of December 20 I still had not received it so I sent an email they said that they mailed it and wanted to make sure they had the correct Address. I sent back an email to confirm my address. They said it would be mail and would receive it within a week. by the 1st of Jan I still had not received it and sent another email they said It went out and I would receive it on the 7th of January. I still have not received it I send another email over 2 weeks a ago and they will not email me back and still no check. The check was suppose to be for $45.00.

Desired Settlement: I want my $45.00 and an extra $45.00 for having to wait sooooo long. I really needed this money. This company should be out of business

Business Response: Initial Business Response /* (1000, 5, 2014/01/31) */ A new check was send out. Please track it at USPS.com. XXXXXXXXXXXXXXXXXXXXXX Final Consumer Response /* (4200, 13, 2014/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing was sent to me informing me of this. I want the full amount or want me phone back Final Business Response /* (4000, 9, 2014/02/06) */ The $27 was the assess amount as the customer did not included the battery and battery door. This was stated in the assessment send on December 18th.

2/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: We were to be paid $52 for iPad Mini with broken screen. They notified they received the iPad, inspected the iPad, approved the $52, but never paid us SellandRecycle.com claimed to buy broken iPads. We contacted them and on Dec. 17, 2013. They sent notice they would purchase iPad with a broken glass face for $52. They sent box to ship it to them. We packaged it and sent it back on Dec. 31st. We were notified on January 22, 2014 that they had received and inspected the iPad and that it met the agreed requirements and that within 2 business days they would issue our $52 check, saying they would email when check was on its way. On January 27th, I emailed the company because I had not yet heard from them about releasing payment. They replied the next day, January 28th, that they had mailed the check on January 24th to the confirmed address, and that I should expect delivery by Friday, Jan. 31st. I obviously did not receive check, and therefore I contacted company again on February 3rd, stating that I did not receive payment. They replied the very next day, apologizing, but giving no reason for this. They said they would issue a new check immediately or could forward payment to a PayPal account if I had one. I did not, so I replied that I would prefer a new check be sent out. On February 10th I received a response that a new check had been processed through Wells Fargo Bank and would be shipped via USPS within 24 hours, and that I should look to receive the check (from Wells Fargo Bank, not SellandRecycle.com) within 4-6 business days. That is the last correspondence I have received from the company. On February 19th I emailed the company that I had had enough and that if I did not have the check in hand by the following day, I would be filing a complaint with the BBB. So here it is. The company still has not responded to my last email, which is odd in that they had always responded the very next day with previous inquiries. I still have copies of all correspondence, but nothing on that gives any sort of account number. I'm assuming my email address is my account number (***********@mac.com) I realize the money is fairly nominal in this case (just $52). But I feel extremely duped and angry. Any help you can provide will be greatly appreciated. After investigating the company (in hind site), there have been quite a few other and similar complaints against the company. I should do my homework first next time.

Desired Settlement: I would like to receive the $52 agreed upon! There is no way of knowing what they may or may not have done to the iPad since they have had possession of it for nearly 2 months now.

Business Response: Initial Business Response /* (1000, 5, 2014/02/25) */ Hello *****, We are pleased to inform you that your check has been mailed out. Tracking number: XXXXXXXXXXXXXXXXXXXXXX Please track your check at: *************************************************** Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you for your business, SellandRecycle.com Final Consumer Response /* (2000, 7, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Assuming they actually follow through and I receive the agreed upon payment, I will be satisfied. But until I receive it, I won't believe it was sent. This is the third time they have claimed to "have it in the mail". But if I get the check, I will assume this matter complete.

2/26/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Not received payment for a phone I sent them 45 days back. Customer service is unresponsive. Net effect: they stole my phone! The sellandrecycle.com website promised $135 for my unlocked samsung galaxy s3 phone. I submitted a request, received their self-addressed package using which I sent them my phone. They sent me a revised assessment of $40 for the phone once they received the phone. I requested that they send me back my phone since I was not happy with the offered price. After multiple price-revisions, I was still unhappy with the offered price and I repeatedly asked them to return my phone. As per the user agreement, I even paid them $6.99 for return shipping charges. Once I paid them this amount, they gave me yet another revised offer of $125. I accepted it and they promised that I should receive the check by mail within a week. It's been 4+ weeks now and have received no payment in any form. I have repeatedly try to contact their customer service to no avail. Once they replied saying the mail must have gotten lost and promised to re-send a different check, this time with tracking info so I could see the progress. But there has been no update from them since then. I don't have my $700 phone, and I have not been paid anything. This is equivalent to daylight robbery, to say the least.

Desired Settlement: Please send me back my phone along with a check for $500 for the emotional troubles caused, and an explanation/apology for what happened.

Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Check was delivered on February 13th (USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX). Thank you, Final Consumer Response /* (2000, 7, 2014/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/24/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Sell and recycle offered me an amount of money for my used blackberry on January 6, 2014 and I still haven't received it to this day January 6, 2014 I was offered money for my blackberry cell phone. I was told within 7 business days I would receive my check. January 28 I still hadn't received the check and emailed the company asking why I hadn't received it yet. They apologized and said it was in the system and would be processed within 2 business days. February 9 I inquired again regarding my payment and they apologized again and said they would be sending a new check. It is now February 18 and I still haven't received anything.

Desired Settlement: I want the money that was offered to me from my blackberry that was promised to me. The amount was only $3.00 but it is the principle of it. I have been waitin a month and a 1/2 without a resolution.

Business Response: Initial Business Response /* (1000, 5, 2014/02/21) */ Hello *******, We are pleased to inform you that your check has been mailed out. Tracking number: XXXXXXXXXXXXXXXXXXXXXX Please track your check at: https://tools.usps.com/go/TrackConfirmAction_input. Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you for your business, SellandRecycle.com Final Consumer Response /* (2000, 7, 2014/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Never received payment for phones that were sent to Sell and Recycle. On 7/29/13 I received emails confirming Sell and Recycle had received 7 phones I sent them. On 7/30/13 I received emails from Sell and Recycle with the prices they would buy the phones for. The total for the 7 phones was $536.70. I accepted the offer and expected to receive a check. On 10/15/13 I sent an email to Sell and Recycle asking why I had not received payment. They ask me to verify my mailing address, I did and on 10/17/13 they stated they would add my name to their pending payment list and payment would be processed within the next two business days. On 11/21/13 I sent an email to Sell and Recycle asking why I had not received payment. On 11/22/13 they again stated they would send a check. After repeated attempts to be paid for the phones that Sell and Recycle has received I still do not have payment. Looking for payment of $536.70.

Desired Settlement: Looking for payment of $536.70.

Business Response: Initial Business Response /* (1000, 10, 2014/02/20) */ Payment will be resend today. The USPS Tracking number is XXXXXXXXXXXXXXXXXXXXXX. Please allow 24 hours for the USPS website to update the status of delivery. Check should arrive within the next 2 to 3 business days. Warmest Regards, SellandRecycle.com Final Consumer Response /* (2000, 12, 2014/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) After almost 7 months I have received payment. I think the only reason I received payment is because I filed a complaint with the BBB.

2/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: mailed my old cell phone to them and have yet to receive a check from them. I mailed my cell phone back in mid January to them because based on their website they had the best offer. Received an email from them a week later that they had received my phone and they are sending me a check for $47 and I should have it in 5 working days. After number of emails to them that I had not received my check and them emailing to me that the "check is in the mail" I believe they have no intention of honoring their promise and they are a fraud. I will never recommend this company to anyone.

Desired Settlement: Either overnight a check to me with a routing number or send my original phone back in an overnight shipment. That is the only way I will be satisfied.

Business Response: Initial Business Response /* (1000, 5, 2014/02/19) */ A new check was resend today. USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX. Final Consumer Response /* (2000, 10, 2014/02/24) */ I just receive my check. Thank you

2/18/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I, ****** ***** was suppose to receive payment 4 weeks ago from a cellphone I sent sellandrecycle.com. communication was made with no payment to date. Back in mid November 2013, I sent I visited sellandrecycle.coms' webpage to see what they would offer for my used iphone 4. After completing their questionnaire, they offered me twenty five dollars for the phone. I thought this was a reasonable offer and requested them to send me a package to ship them my iphone. The packaged I received had details of the transaction including information on how their process works. After they recieve the phone they will examin the phone and make sure it is what the sender says it is. After they inspect the phone they will mail you or paypal you the payment. This process is advertised to take 3-5 business days. They also claim they will contact the sender information regarding the transaction. After one month of no communication I attempted to contact sellandrecycle.com to receive an update on our transactions. After several attempts I was unable to talk to a live person. I did however leave two voice mail messages asking them to contact. After a week lapsed with no contact I attempted to contact the company via Facebook. With much surprise they replied to my message and told me they would mail me a check and that I would relieve it within 3-5 business days. this email was sent on January 3, 2014. Today is January 18, 2014 and still have not received payment. The amount of money is miniscule however, I believe it is bad business practice to lead consumers on or to fail on their end of an agreement.

Desired Settlement: At this point, I would like my payment of $25.00 or my phone back so I can let my kids play with it.

Business Response: Initial Business Response /* (1000, 5, 2014/01/31) */ USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX. Please track your check at: *************************************************** Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you for your business, SellandRecycle.com

2/18/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I sent my phone in to be recycled. I accepted their offer. I haven't heard back. I have emailed and called with no response from the company. I sent my phone on 12/16/13 it is now an entire month later. I accepted the offer they made on my phone. I was contacted when I thought the phone was lost on the way to them. As soon as they received my phone and they had not paid me they have completely ignored my attempts to contact them via email and phone messages.

Desired Settlement: I would like to be paid what they originally quoted me for my phone. Which is $70. The offer they sent me after the received my phone for $21, I accepted. Then never was paid. That is why I am requesting the original quote.

Business Response: Initial Business Response /* (1000, 5, 2014/01/31) */ Tracking number: XXXXXXXXXXXXXXXXXXXXXX. Please track your check at: *************************************************** Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you for your business, SellandRecycle.com

2/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I sold them my phone for a promised amount of money, which was $174, on November 14th 2013. To this day have not recireceived anything. On November 14th 2013 I had sent my flawless white iPhone 4g 16g ESN XXXXXXXXXXXXXX to sell and recycle in promise that I will be receiving $174. They said my phone had a bad ESN number stating it was still connected to an account, which it is not. They said they can give me $43.50. I continued to email them asking them to send my phone back or give me the money promised and they emailback a ccounter bid. They have got to the price of $80 for my phone. The company stated that on January 15th I was only getting $75 for my iPhone, which is different than the offers again. Then January 14th 2014 they stated that Wells Fargo was issuing a check to me and I should be receiving within 3-5 business days. It had been 8 business days and stilliI have received nothing from them. The only way I am able to contact them is through email. Once I stated to them Iwas ccontacting the BBB the emails have stopped. It has been since November I have been dealing with this company going back and forth with them. They have received my items and I have got nothing in return. There should be no reason why this is taking so long and I'm very unsatisfied with what is going onwith this ccompany. I would like to have this settled and be done with this company already. If needed I have all the emails sent to and from this company.

Desired Settlement: I would like the promised amount of $174 for my iPhone. Or I would like my white iPhone 4s 16g ESN XXXXXXXXXXXXXX with the charger returned to me at no expense.

Business Response: Initial Business Response /* (1000, 5, 2014/01/31) */ Tracking number: XXXXXXXXXXXXXXXXXXXXXX Please track your check at: *************************************************** Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you for your business,

2/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Have not received payment for my product which they have. They have lied numerous times to me about their services. On November 18th I went to their website and decided to sell them my Blackberry Bold 9780 according to what they advertised. I also trusted them because their site said that they were a BBB accredited service. I send in my phone to their company, they sent me an automated email stating that they received the phone 2-3 days later. Never heard anything else from them. On December 2nd I sent them an email asking them what was taking so long since their site said that it only takes a few days to get your money once they receive it. They sent an email back several days later stating that my phone screen leaks (which it does not and I took pictures prior to sending it for this reason) and they also said that the WIFI did not work, which is also a lie considering that the WIFI was on right before I sent it and I disabled it for privacy reasons. They told me that they would give me half of what they originally offered me and I said no and that I would like my phone back. They said that I could pay for the shipping to have my phone back. However, it must be paid within 7 business days otherwise they will send me a check for the offer. I went out of town and did not have the chance to pay it. Therefore, I expected my tiny little check in the mail for it. Wrong! I never received the check or my phone back. January 15th I sent them an email asking where my check was, letting them know that I would be contacting the BBB and that I was very upset with their customer service and their false advertising. They then emailed me back on the 16th and said that Wells Fargo must have lost my check in the mail. They asked me for my address again...strange and I confirmed. Now, here it is The 24th of January ( originally sent my phone to them around the 18th of November) and I still do not have my phone nor the check and I am highly frustrated! My phone was in excellent condition and the original offer was low, but I decided to take it anyway and look where that got me! Never again.

Desired Settlement: I want my phone back with rush shipping paid for. I also want an apology for their horrible customer service, lack of empathy, as well as untimeliness.

Business Response: Initial Business Response /* (1000, 5, 2014/01/31) */ XXXXXXXXXXXXXXXXXXXXXX Please track your check at: *************************************************** Please note that it can take up to 24 hours before the tracking information is updated on the shipping company's website. Thank you for your business, SellandRecycle.com Final Consumer Response /* (3000, 7, 2014/02/03) */ Hi. Your email said to contact you once I've heard from the company and the issue was resolved. Well, I heard from the company today, however my issue is not resolved. They are attempting to resolve the dispute in a way that I do not want it resolved. I asked for my to be returned to me and they are not willing to do so. I would like my product back immediately with the company covering the shipping costs.Thank you. ****** ***** Final Business Response /* (4000, 9, 2014/02/05) */ Hi, The check was delivered on February 3rd. Tracking number: XXXXXXXXXXXXXXXXXXXXXX. Regards,

2/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: i sent a samsung galaxy s 3 to sell and recycle.com they offred me 138.00 for the phone they never put the payment in my p pal account they never did on jan 20th i replied to the company Sell and recycle .com they were buying cell phones on their website you can get a pre assesment of your phone they offered me $138.00 they sent me a pre paid shipping bag which i sent in on jan 24th on jan 27 they emailed me saying they had recieved my phone and it would take 2-5 business days for the phone to be assesed on feb 3 they emailed me and said they assesed the phone and i would have my $138.00 via pay pal sent to **********@gmail.com within 2 business days after 2 days when i did not recieve payment they said on feb 5th Thank you for contacting us. You are scheduled today to get paid via Paypal. We make payments around 4pm PST. You should have your money before 5pm PST i never recieved the money after several emails and calls with no return emails or calls i looked on line to find out that several other people had been scammed or ripped off thats when i decieded to contact the bbb

Desired Settlement: the $138.00 i was promised or my phone back

Business Response: Initial Business Response /* (1000, 5, 2014/02/07) */ The customer accepted the offer on February 4th, and we told him that payment will be send in two business days to his Paypal account. We send the payment to the Paypal account yesterday (within the 2 business days promised). Final Consumer Response /* (2000, 7, 2014/02/07) */ From: ***** ******* (mailto:**********@gmail.com) Sent: Thursday, February 06, XXXX X:XX PM To: info Subject: case XXXXXXXX i just recieved payment from the company sell and recycle

2/3/2014 Delivery Issues | Read Complaint Details
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Complaint: I was promised $74.40 for a phone that was sent in good faith to this company. They kept the phone but never sent me the money. I was promised $74.40 for the phone I mailed to them in the beginning of December (approximately 12/17/13) and I was promised I would receive it in 4 to 6 days. I never received my money (a check supposedly a Wells Fargo check). I emailed them several times. I was promised again I would receive the money. Still I received nothing. So basically, they have stolen my phone. It has well over a month and no money and they still have my phone and I do not have my check as promised. I have emailed ******** numerous times with no resolution at this point. ******** sent another email promising a check. Even sent a tracking number that promised to show the location within 24 hours. It has been 5 days and there is nothing, no location nothing at all. No check has been received once again.

Desired Settlement: I want my $74.40 as promised ASAP.

Business Response: Initial Business Response /* (1000, 6, 2014/01/31) */ Check was received yesterday. USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX. Final Consumer Response /* (2000, 9, 2014/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/29/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Sold them my phone. Have not received payment for it. Cannot get a hold of ANY customer representative They were supposed to send my check in december for my phone. They said they sent it but it never came. I emailed them, and they said they sent another check, and I still have not received it. I have tried to contact them since in the last week, by phone and email, and I cannot get a hold of anyone. It's been over a month since I mailed them my phone, and am afraid they will never pay me for it. I would like my money

Desired Settlement: I need the $65 quoted for my phone.

1/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Company not clear about price offers based on condition of product traded to them- very vague with quality of product condition. I'm very dissatisfied with how sellandrecycle.com has set up their "offers based on condition" section of their website. I sent my device because the LCD screen stopped working and I couldn't afford to replace it. In choosing answers for the conditions section (3 yes or no questions- can the phone be activated; does it look new; does it power on) I found clarity on specific conditions to be amiss. The phone powered on so I checked yes; the phone had minor abrasions on the back case so I marked no; the phone could be activated on any network so I marked yes. The offer made was $245 and that's what I expected to receive within the timeline promised by sellandrecycle.com. I made the initial transaction on December 6, 2013, but did not receive my shipping package for a week or so. I then sent the phone back ca. Dec 17, 2013 expecting to receive payment within the promised 3 days. I then received an email on Dec. 20, 2013 that my phone had been received and would be assessed. But here is where the situation took a turn: on Dec. 30, 2013 I received an email with a send date of Dec. 21, 2013 that my phone was assessed at a different price, which I was very unhappy with, and then I saw that the 7 day accept/decline option had come and gone and I was all the more unhappy to discover that. That being said, I'd like to file this complaint and I hope to have it settled with the return of my phone. I understand the terms of service that protect the company and I understand the bureaucracy behind said terms, but I have a legal right to terminate the contract with the company any time from the original sale agreement to the final payment. So I'm terminating this contract and demand that my phone be returned to me given the fact that I have not received payment for my device, nor has it been indicated the payment has been sent to me. If not I am not above suing the company for fraudulent advertisement, and dishonest business practices. Thank you for your time. Sincerely, ****** ******

Desired Settlement: I wish to have my phone returned to me. I have half the mind to demand the phone and the payment originally agreed upon, but I simply demand that my phone be returned to me so I can replace it.

Business Response: Initial Business Response /* (1000, 5, 2014/01/10) */ A new check has been sent. USPS XXXXXXXXXXXXXXXXXXXXXX.

1/27/2014 Delivery Issues | Read Complaint Details
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Complaint: I would like the money I was promised. On Dec 12, 2013 I offered $110.00 my iPhone 5 16GB Verizon Wireless.They sent me an email asking me to give it to them for free or pay them $6.99. "They sent me an email saying The iPhone 5 16GB Verizon has signs of being tampered and is missing the camera, other internal parts or screws. Unfortunately we do not offer anything for this item. If you like we can recycle this item free of charge or we can return the item to you. If you accept this offer, please reply back with "I accept this offer'' and we will gladly recycle your phone, If not we can return it promptly. From this date we will put a two business day hold on your item, after the grace period ends we will assess this account as the condition stated above.If you would like this item returned there is an $6.99 fee due to the great discrepancy in your description of the item, please send a payment for $6.99 to our email at *********@*****.com." This was not what we agreed on I have never tampered with the device or removed the camera

Desired Settlement: All I am asking for is the $110 I was promised for the item i sent to seem I have already waited for almost 2 weeks as well as spent time and effort trying to see what happened to my order it wasn't right that their site make all of these promises and go through all the problems of shipping it only to be told that "We can keep your device and recycle it for you or you can pay us $6.99 and we can send it back" That is unfair practice.

Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ As per our Terms of Services we do specify that the device needs to be in 1 piece. Also, all parts need to be included. The phone that this customer send to us, had the top missing- as well as other internal parts. Due to the discrepancy in the description, we are asking for a return fee to recuperate our expenses of sending a mailing kit and marketing. All this information is stated in our Terms of Services, which the customer agreed on upon signing up and opening an account with us. For a copy of our Terms of Services: ******************************************** Thank you,

1/15/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have not received a payment for my phone I have not received a payment for my phone after a month and only been contacted twice saying a check was coming within days but never came responses to email are slow or non replied to

Desired Settlement: I want my phone back or a check for the amount stated no promised checks just a check sent to me or my phone back

Business Response: Initial Business Response /* (1000, 5, 2014/01/10) */ A new check has been sent. USPS ********************** Final Consumer Response /* (2000, 7, 2014/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a check finally

1/15/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Sent used iPhone4 and never received check for it. I went to the SellandRecycle.com website to sell my used iPhone 4, thinking this website was legitimate, I sent in my information and received a package to send the phone in. I was offered $52.00 for the phone and was told it would come after my phone was shipped and received. I never got a check and emailed the company several times, never got any response. Could not call or get through to anyone. This had happened a few months ago and I have been subject to fraud by this company.

Desired Settlement: I want my compensation of $52.00 for my iPhone4 or else I would like the phone returned to me.

Business Response: Initial Business Response /* (1000, 8, 2014/01/10) */ A new check was send and is been delivered. USPS **********************. Final Consumer Response /* (2000, 10, 2014/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business finally sent me my check.

12/31/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I mailed in a Galaxy Note II to be recycled for a payment of $60.00 that was never issued. On October 5th, 2013 I mailed in my phone to the address indicated on the sellandrecycle.com website and pre-stamped shipping container they sent to me. October 7th, 2013 I was notified by sellandrecycle.com via email that my phone had been assessed and valued at $60.00. A payment was to be issued and mailed within 2 business days. I followed up on October 29th, 2013 and was emailed the following day that a check was being reissued. I emailed three more times and called with no response. A check has yet to be mailed to me for the value of my phone.

Desired Settlement: I would like sellandrecycle.com to mail back my phone in the original condition, and I will pay the shipping fees. The model number is as follows, Galaxy Note II (2) SGH-i317 AT&T.

Business Response: Initial Business Response /* (1000, 5, 2013/12/17) */ Please track NEW check at the USPS website: ********************** Final Consumer Response /* (2000, 7, 2013/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They sent my money after the BBB got involved. From the reviews online this seems to be the only way to get them to pay.

12/30/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I have sent my iPhone 4S to be recycled in exchange for a payment. I have not received any money nor my phone back as of today. I initially contacted this company regarding recycling my iPhone 4S for payment. They offered me $175.00 for the phone via email and mailed me the packaging to ship it to them. I did so and a few days later received a counter offer of $145.00 for the phone. The email stated it was to scratches in the corners of the phone. I didn't think there were said scratches on the phone but chose to accept their offer via email. That was at the beginning of December 2013. I then tried to check the status of my payment today and their website states that they are still waiting for their offer to be accepted or declined (which I did already and received confirmation of such). I tried to call there customer service three times so far today and after waiting on hold for a while each time I was told all operators were busy and that I could leave a message. I chose to try to email them again about my phone and /or payment and still have not heard anything. Can you please look into their business practices? Seems to be this is not how they should do business. The whole operation seems like a scam and now I have lost my phone.

Desired Settlement: I would like either my phone back in the same condition I sent it in or the $145.00 agreed on for it.

Business Response: Initial Business Response /* (1000, 5, 2013/12/12) */ We verify with the customer their address yesterday, and said we will process a new check today. Tracking number: **********************. Please track it at the USPS website

12/23/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: They have defaulted on an agreement to pay me for a secondhand iphone 4 whilst not returning the item either. I accepted an offer of $134.50 for my secondhand iphone 4 in mint condition and mailed it to them at the end of October 2013. They notified me they had received it but that regretabbly they could not paiy me the full amount agreed because it had "tiny scratches to the left hand upper corner chrome". They offered $112, I said No please return it. They offered $120, I said No, please return it. By this time it is the 15th November and I really need the money or the phone returned for me to sell to pay for my kids Xmas gifts. They finally offer me $125 on November 20th and I accept the offer once they tell me I will have to pay for return shipment which would account for the difference between $125 and %134.50. Despite several email and attepmted phone calls (no one EVER answers!) no money has been paid to me despite them stating I would receive payment in 2-3 days. I want my money or my phone!!! Next stop is a police report against this company.

Desired Settlement: I want my money - $125 check

Business Response: Initial Business Response /* (1000, 5, 2013/12/05) */ The customer never contact us prior. We have verify the address, and we are sending a new check today. USPS: **********************. Thank you.

12/16/2013 Problems with Product/Service | Read Complaint Details
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Complaint: No Payment Received Received an email on 11/11/2013 saying that my check of $15 was being sent out. I waited 3 weeks and hadn't gotten anything. I called to see what was going on and the address was put in the computer wrong. The rep I spoke with fixed it and said I should receive payment withing a couple days. well here we are 2 weeks later and a month after the initial email and still nothing. I can't get through all of a sudden to customer service.

Desired Settlement: I want the $15 I was told I was going to get

Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ We reissue a new check. **********************. Please track it at the USPS website. Final Consumer Response /* (2000, 7, 2013/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business sent me a tracking number and I have received my payment.

12/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: They try to rip customers off I sent them a phone to be sold it was fully functional when i sent it then they say it doesnt work and try to rip me off i say no send me the phone back then they say oh it works now but it has other issues so basically they change the rates and try to convince people to take worse offers than before and lie about your phone when they reveive it then when you complain they find other problems

Desired Settlement: They should give me the full amount they said first

Business Response: Initial Business Response /* (1000, 5, 2013/10/16) */ The phone was stated by the customer to be in Good cosmetic condition and fully functional. The phone that we received had a cracked screen, and show no signs of power. We gave the customer a Courtesy Offer and gave me the option of accepting or declining. The customer accepted the offer the same day. Final Consumer Response /* (3000, 7, 2013/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They lie. I stated it was cracked clearly now they put words in my mouth.

12/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I sold them an old phone. Was approved for $42 in August and chose mailing. Never received and emailed 4 times only 2 replies. Very upset. I sold my Samsung Galaxy 2 to Sell and Recycle.com. They received it August 26 and approved and agreed to pay me $42 for the phone. I was given two options of payment. Paypal or mail and I chose mail. After not seeing anything in the mail I emailed them 9/12/13 telling them so and they emailed me back asking if they had the correct address. I replied that yes they did and they said my payment would be put on the pending list and processed in two business days. Again I waited and again no check. I emailed them a second time on 9/20/13. They replied generically saying they apologize and would send another check. I have also called the company twice where an automotive service asks you for English or Spanish and then you sit on hold with no answer what so ever. I waited for 30 mins each call. I have emailed them one last time threatening to complain and awaiting a response. The date today is 10/22/13. I think I have waited long enough. Thank you. P.S. I was not given an account number or tracking number.

Desired Settlement: I would just like to receive the $42 that they promised me. And for the business to be examined because this is unacceptable.

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ We send the check through Wells Fargo Bill Pay twice, and unfortunately the check never arrived. We issued a 3rd in-house check today (USPS tracking number: ***************************) and it should arrive within the next 3-4 business days. Final Consumer Response /* (3000, 7, 2013/10/30) */ Sell and recycle emailed me saying they have sent my payment out. I'm just waiting to receive it like before. I'll let you know if it ever gets to me. Thank you

12/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I sent them my iphone 5 & in rtn was promised $352. I was supposed to have recvd my check in Sept. After SEVERAL calls & emails still no check! I sent them my iPhone5 in return for $352. In return I was promised via their website and emails this amount of money. I have emailed (at least 10 times) and called and spoke to their customer service rep 4 times. Each time she has promised that the check is in the mail. She gave me a USPS tracking number and told me I would receive my check by Nov 2nd. The tracking number is invalid and my check never arrived. I want my money.

Desired Settlement: $352 check, cash or money order

Business Response: Final Consumer Response /* (3000, 5, 2013/11/13) */ They have sent me a check (not the agreed upon amount). Thank you for all that you have done.

12/6/2013 Problems with Product/Service | Read Complaint Details
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Complaint: After initial request for assistance and their agreement to help the company has not followed through and will not answer my call or return my emails. I sold Sell and Recycle my cell by send ing the phone to them in an envelope which they supplied. Shortly after I received a check in payment for my phone. Because I was saving money for college I put the check in a safe place to deposit at a later date. Unaware the check had a 90 day expiration date, I attempted to deposit but was unable to. I contacted Sell and Recycle and asked if They would send a replacement check for the expired check. The person I spoke with agreed and said she would send a new check to the same address as the first check. I offered to return the original check but was told it would not be necessary. To date I have not heard from them. I have tried numerous times to call them only to be sent to a message system and never having my messages returned. I have also sent emails and have had no response. I am simply asking for what is rightfully mine.

Desired Settlement: I would like another check in the amount of $196.00 sent to me. ******* ***** *** E. ***** *******, TX *****. I would be happy to return the original check.

Business Response: Initial Business Response /* (1000, 5, 2013/11/20) */ Check was originally sent on August 2013. We will send a new check today: (USPS Tracking **********************). Thank you,

12/5/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Have not received paypal refund for selling my device or confirmation email that funds are available I think I deleted my intail inquiry about them buying devices *On 10/30/13 11:25 AM, **********@yahoo.com wrote: LG G2 through Verizon excellent condition *From: **************.com To: **********@yahoo.com Sent: Thursday, October 31, 2013 11:24 AM Subject: Re: I don't see my device Hello Potential Customer, Thank you for contacting us. We do purchased this phone. We can offer you $302.40 for a Flawless LG G2 VS980 and $252 for an LG in Good condition. Thank you, SellandRecycle.com *On 11/6/13 5:30 PM, ****** ****** wrote: Hello I just tracked my device and its saying 252. That device I sent was less then 14 days old and in superb condition. I was asking at least 300.00 is what I need and I understood that 252 would be if it were in fair condition but that device is flawless. Im confused. Thanks. *Thur. Nov 7, 2013 at 12:53pm(typed by me, couldn't copy from email) Hi ******, Thank you for contacting us. The price of $252 is for a device in Good cosmetic condition. The reason your price changed is because it has light scratches on the battery door/back panel. However, your satisfaction is important to us, therefore, we will have our testers to reevaluate your phone. We will send you an assessment shortly. Regards, SellandRecycle.com *Fri Nov 8, 2013 11:41am(typed by me, couldn't copy from email) Hello ******, Your satisfaction is important to us therefore we would like to offer you $290 for your item. Please reply to this email with "I Accept" or "I Decline". If you accept we will continue with the payment process or if you decline we will ship your item back. NOTE: If you wish to have your item shipped back there will be a $6.99 shipping fee due to the great discrepancy in value of your item. This fee is clearly stated in the terms and conditions you agreed to during checkout. After 7 days of the receipt of this email (11/8/13) If we do not receive a reply from you we will continue the recycling process, you will unfortunately forfeit the right of accepting or declining the offer. We will simply release the assessed payment amount as stated on this email. If you have any questions please reply to this email with your question. Best Regards, The SellandRecycle Team The SellandRecycle Team *Mon. Nov 11 at 3:23pm(typed by me, couldn't copy from email) Hi ******, Thank you for choosing SellandRecycle.com. We will send out your payment via Paypal within the next 2 business days. We will email you as soon as your funds are available. Thank you, SellandRecycle.com *On 11/9/13 2:04 PM, ****** ****** wrote: I accept $290.00. Thanks

Desired Settlement: I would like the $350.00 for inconvenience for the flawless device in stead of $300.00 because I sold this device because I needed the monies to pay my cell bill and mail box from VA to Texas with my kids winter items. Now I face my cell phone being deactivated and my kids have no coats. The device is worth 549.99 through Verizon.

Business Response: Business Response /* (1000, 5, 2013/11/19) */ Payment was sent on November 14th to the Paypal account. Please give Paypal a call since the transaction has been completed and accepted. Paypal Unique Transaction ID: #*****************) Name: ****** ****** (The recipient of this payment is Verified) Email: **********@yahoo.com Total amount: -$290.00 USD Fee amount: $0.00 USD Net amount: -$290.00 USD Item amount: $290.00 USD Sales Tax: $0.00 USD Shipping: $0.00 USD Handling: $0.00 USD Quantity: 1 Item Title: LG G2 VS980 Item Number: 2625 Date: Nov 14, 2013 Time: 15:49:41 PST Status: Completed Shipping Address: SellandRecycle ***********************. *** *************, CA ***** United States Confirmed Help Funding Type: PayPal Funds Funding Source: $290.00 USD - PayPal Account Description: ****** ****** Business Response /* (450, 11, 2013/12/05) */ Everything has been resolved.

12/4/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I sent my phones to Sell and Recycle and they were received on 10/11/13 and I have not yet received payment, although assured it is "Coming". On 10/11/13 my phones were received and I accepted the agreed upon payment. Since then I Have been waiting to be paid. I have emailed several times. In the emails I am told the payment will be on its way but it has never been sent and my latest emails have not been responded too

Desired Settlement: I would like to be sent my payment for the phones, and perhaps interest for the time and hassle they have put me through by not paying when they were supposed too.

Business Response: Initial Business Response /* (1000, 5, 2013/11/18) */ A new check was resend today. Please track it at the USPS website (**********************). Thank you

11/29/2013 Delivery Issues | Read Complaint Details
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Complaint: I sent SellandRecycle a cell phone, which was rec'd on 10/21/13 and valued by them @ $268. They agreed to pay within 12 days. So far nothing! On October 15, 2013 I mailed a Samsung GalaxyS4SCH-i545 cell phone to SellandRecycle at their **** ******** Way, ***** *****, CA location. They acknowledged receipt of the phone and agreed to pay me their assessed value on the phone of $268.80. They agreed to mail a payment in that amount to me within 2-3 business days. After waiting at least 8 days, I made an inquiry which was answered with another agreement to send a "second" check to me and to confirm my address. I confirmed my address and began to wait for the "second" check. After another wait and no promised payment check, I made a second inquiry and was told that a "second" check had been sent on Nov. 6th and that I would receive it by Nov. 14. They added that if the check was not received by Nov. 14th, which it was not, they agreed to send a "third" check by USPS First Class postage with a corresponding tracking number. After waiting until November 18th, with no payment, I made a third inquiry and requested that they send the agreed upon "third check" by USPS with a tracking number as they agreed to do. Now, I am not receiving any responses - or any payment - from them at all. They do not answer their customer service number or my e-mail inquiries. I request your help in resolving this matter. If you need documentation, I am in receipt of all previous e-mail communications which I would be happy to share with you.

Desired Settlement: I would like the $268.80 payment I was promised for my new Samsung G4SCH-1545 phone.

Business Response: Initial Business Response /* (1000, 5, 2013/11/21) */ The new check was sent out already. USPS tracking number: **********************. Final Consumer Response /* (2000, 7, 2013/11/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business sent me payment immediately following your notification to them. I have deposited their check and, so far, the funds have been deposited to my account. Thanks so much for your help! I don't think this would have been resolved so quickly without your assistance.

11/27/2013 Problems with Product/Service | Read Complaint Details
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Complaint: The company has continously lied to me after receiving my phone. They owe me $62 and are not paying it. I was told two days, two days ago. The company has continously lied to me after receiving my phone. They owe me $62 and are not paying it. I was told two days, two days ago. My cash wasnt in my paypal account today and I called. They told me that they don't issue payments until the afternoon. Its 530 pm EST and 230pm PST and this company closes at 5pm PST. As of now they have not payed me. They have had my device and have even confirmed that it was in the correct condition, but havent payed me. I have sent emails and no one has responded. When you call you get the same woman who answers no matter what button you press and she told me that she is the manager there is no one else. This company seems to have stolen a brand new Samsung Galaxy S2 and are not paying the money they owe. I would like my money. They have multiple reports about this issue on BBB and also other websites. They are scamming people out of their money. I have three kids and I needed the cash thats the only reason I sold it. I need my cash

Desired Settlement: I want this company to send the money that they owe me to my Paypal account as they agreed to do.

Business Response: Final Consumer Response /* (2000, 6, 2013/11/27) */ The company has paid me

11/25/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Sent 3 iphones for 24.00 payment. Company received August 27th 2013. Contacted multiple times and verified correct address. Haven't heard from them. I sent 3 iphones to this company and have not received any such payment via check in the mail. September 10th I contacted regarding the payment and they contacted me back on september 11th asking me to verify my correct shipping address. I responded back on September 19th verifying that the address was correct. On October 8th I sent another email regarding the matter. This time there was no reply. I also called them and left a voicemail, but no phone call was returned from them. I do not know what the date was of the call. October 24th I had sent another email and still no reply. November 6th I called again and left a voicemail and now I am filing a complaint. In the email I had received on September 11th they had responded: "Hello ******, We send you an assessment for the 2 iPhone 3gs on August 28th- and the condition of the phones matched the original quote; thus, your total is $24. We apologize for the delay we are making our best effort to deliver your check as soon as possible. We have checked Wells Fargo's website and it is well past the expected date, therefore I would like to verify the address that we have on file before we send you another check. **** ********* ST ***********, PA ***** If this is correct please let me know and I will send a new check to your address." I have not received a check in the mail or response since September 19th which read: "Hello ******, Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days". No such payment was received and I am still awaiting payment and contact from the company.

Desired Settlement: I don't know if this is all a big mess up of transactions, mishandled mail, or whatever but all I request is 24 dollars. Since I have not heard from this company and had been respected enough to be contacted I am highly under the impression that this is a fraudulent business to which I doubt that I will ever see my Iphones or 24 dollars. I am very disappointed and should have used a service such as gazelle. I am requesting a payment of 24 dollars and 00 cents or the return of my 3 iphones. I still have the serial numbers for all three.

Business Response: Initial Business Response /* (1000, 5, 2013/11/07) */ Tracking number: ***************************. It should arrive in 3 business days. Please check at the USPS website. Thank you

11/22/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company has not paid me the money they have told me and approved me for. It has been over a month. They claim to BBB approved as well. This company received my phone. I got an email around October 15th approving the 10$ they would pay me. in 2 business days. Nothing came. I emailed them again and they said it was coming. Another week and nothing. Every time I call nobody answers and nobody calls back. Email works but they lie. I have told them I will contact the BBB and the police if my money us not sent or my phone is not sent back to me. They have assured me I would get my money and a tracking number and still nothing. To be honest I am frustrated and concerned how much help the BBB will be because your logo and emblem is on their flyer I got in the mail. I also went and looked at reviews on this company today and many others have had the same issue of not other issues. So how can you approve a company like this? I want this company to do what they said they would do and provide the service they said they would provide. Pretty simple,.

Desired Settlement: I want the 10$ check they said they would provide as their service or they send me my cell phone back. 1 of the 2 options.

Business Response: Initial Business Response /* (1000, 5, 2013/11/06) */ Replacement check was sent out today:****************************. Please track it at the USPS website.

11/21/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Have not been payed for trade-in product. On October 18, 2013 I traded in my damaged iPhone4 to sellandrecycle.com for monetary compensation . They were willing to offer me 25$ for it because of its condition. I accepted the offer, quiet naturally, because they were offering me more than their competitors. On October 21st, that following Monday I received an email from them stating that they received my phone and that they were going compensate me for the original offer of $25. To this day, I have yet to receive my check. I have emailed them a few more times since then, they have "apologetically" guaranteed that I will receive my payment within a variety of business days. I do still have the emails from day one and will continue to keep them in my archives until this manner is resolved. It's not just about the money, it's mostly about the incompetent and unethical business that they are running; or to simply put, it is the principle of this issue! I am generally not the type of person to file complaints because I, myself, have worked in customer service and retail for an X amount of years, and I realize and understand how tough it is to deal with the public. However, this is utterly ridiculous. I truly believe this company is a scam, and if they are I hope that they are taken off the market to prevent any frustrations to other clients in the future.

Desired Settlement: 25$ for the initial offer for trade-in agreement and 25$ for unreliablilty and emotional distress.

Business Response: Initial Business Response /* (1000, 5, 2013/11/20) */ Hello, We told the customer that he was unable to receive Paypal payments, so instead we will send a check. Check has been sent (Tracking Number: **********************). Thank you, Final Consumer Response /* (2000, 7, 2013/11/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, they did explain to me, in the 3rd email, that they have sent my check through paypal several times. However, in the last email I sent, they responded that they were going to send me a check through the mail and that it would take 3-5 business days to receive it. I didn't receive it within that time frame, so, I once again gave them the benefit of the doubt that maybe something happened. Eventually, I came to my senses that I wasn't receiving a check and that my next move would be to put out a complaint. Hopefully this case will be resolved, they sent me an email with the tracking number for the check attached.

11/13/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: Sent cell phone to this company and accepted their offer of 152 dollars on sept 30. Have had several emails back and forth and have been told the check is in the mail. Last email said check was mailed oct 11 and would arrive no later than today - no check received in todays mail Product_Or_Service: Cell phone recycle Account_Number: *********@stny.rr.co

Desired Settlement: DesiredSettlementID: Refund Send certified check ( one that does not bounce)

Business Response: Initial Business Response /* (4000, 7, 2013/10/23) */ The replacement check was sent on October 21st and tracking number was provided: **** **** **** **** **** **. It shows that the check will be delivered today. Final Consumer Response /* (3000, 9, 2013/10/24) */ Check was received i will deposit today and wait 10 days to see if check is any good or if it bounces

11/8/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I mailed a iphone4 to sellandrecycle.com Receipt says 55.00 in 3 days of getting receipt Its been more than a week and no money. I looked online to find a business to buy my damaged iphone 4 i did a questionnaire asking about the details of my phones condition i answered all the question accurately and honestly and the results came out that the phone was worth 55.00. I was emailed that i would be mailed a package to ship my phone back in. I later received this package and it had the special packaging to send my damaged phone in and a receipt telling me i would receive my money in 3 business days and its been over a week and nothing has came in.

Desired Settlement: I want my 55.00 or the iphone 4 i sent in.

Business Response: Initial Business Response /* (1000, 5, 2013/10/23) */ Phone was received on October 15th, and we contact it the customer via email that the iPhone sent had a zero dollar market value. The iPhone received had missing parts (the battery, the back panel, screws, ect) and it did not came in the original housing. The phone had signs of being tampered. We gave the customer 7 days to respond and decline the offer and instructions on how to pay the shipping fee of $6.99 to send the device back. The phone sent was not as initially described by the customer.

11/6/2013 Delivery Issues | Read Complaint Details
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Complaint: not receivced payment on cell phone already sent to company. I sent my cell phone to said company after receiving shipping mailer.I receivced an email telling me the cell was received ,and that i would be getting a check in the amount of $205.00 as of the agreed condition of my cell phone. That was on August 2nd or so of this year. As of todays date i have NOT received any check, monies,etc!!

Desired Settlement: payment or my original cell phone back. it is a 4s 16 gb at&t.

Business Response: Initial Business Response /* (1000, 5, 2013/10/29) */ We have send the check twice, and unfortunately it was not delivered. We send out a new check today via USPS First Class Mail ***************************. The check should arrive within the next 2-4 business days. Final Consumer Response /* (3000, 7, 2013/11/05) */ Hi Elsie, I responded using the link. The response contained false information. I opened a complaint with CAB/CPUC my file no: ******. The issue with PG&E is not resolved, 3 forms of bills were sent for a year term and a current rental agreement. Thank you, ******* Final Business Response /* (4000, 9, 2013/11/06) */ Hello, The customer email us on that she received her check on October 31st, and she cashed it already. Thank you,

11/6/2013 Delivery Issues | Read Complaint Details
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Complaint: Company falsely advertises they will pay cash for used cell phones. After you ship the phone, they cease communications, and never release payment. On October 1st, 2013, after following the instructions on the SellAndRecycle website, I was offered $240 for an Apple iPhone 4S 64G and $150 for an Apple iPhone 4 32G. I submitted my information and received a container to ship my two iPhones to SellAndRecycle. I mailed the devices in the pre-addressed package on October 4th. On October 8th, SellAndRecycle replied via eMail that they received my phones, and after evaluating them, lowered the offer to $80 for the Apple iPhone 4 32G phone, and $212 for the iPhone 4G 64G phone. I accepted both offers on October 8th. They stated in writing my check from Wells Fargo would be processed within 2 days. I have waited 17 days, with no payment, and the company has ignored all email requests for information on payment status. I want my phones returned. This is a scam, and I'm appalled that this company as a BBB approved business. This is theft, plain and simple.

Desired Settlement: This company clearly has no intention of honoring their purchase offer for my personal property.. I want both phones returned to me.

Business Response: Initial Business Response /* (1000, 5, 2013/10/29) */ We have send the check twice, and unfortunately it was not delivered. We send out a new check today via USPS First Class Mail ***************************. The check should arrive within the next 2-4 business days. Final Consumer Response /* (2000, 7, 2013/11/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Check was sent (and recieved) only after the BBB became involved. Thank you, BBB, for providing a vital service. This case can now be closed.

10/29/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Sell and recycle has not paid me for my phone. I sent it to them and they offered 77.00 for it. I have not received the money. galaxy phone was has not been paid for by sell and recycle. They ow me 77.00.

Desired Settlement: I want the money that is owed to be for my phone.. 77.00

Business Response: Initial Business Response /* (1000, 5, 2013/10/10) */ We asked the customer to re-verify her mailing address, and we send her an email yesterday with the tracking information. USPS ***************************. Check is expected to arrive 10/12/13.

10/25/2013 Problems with Product/Service | Read Complaint Details
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Complaint: This company promised me payments for 2 cell phones i mailed to them which they acknowledged receiving..They promised me payment within 3-5 business I never received my payments for my 2 cell phones that Sell and Recycle acknowledges receiving..Samsung Note 2 and Samsung S4 totaling over $666 they promised that i would receive into my paypal account in 3-5 business days...I have called and they informed me i should have it no later than today..I waited all day and it is now 6pm and i called them and there answering system says to call during business hours and it is 3pm California time!!

Desired Settlement: I am seeking my refund of $666 into my paypal account as was told promised from this company..If you tell your customers 3-5 business days then my payment should be in my account no later than the 5th business day...This company is clearly not gonna last long with these tactics..

Business Response: Initial Business Response /* (1000, 5, 2013/10/23) */ Payment was process and accepted on October 23rd to the customer's Paypal account. Final Consumer Response /* (2000, 9, 2013/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company has paid me in full...Please close case

10/25/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I sent in my iPhone 5 to this company and still have not received payment. My expected payment was $400!!!! I sent in my iPhone 5 to this company and still have not received payment. I have sent numerous emails, tried calling, and they never answer. Horrible customer service. The rep that finally answered said the money would be in my account in a few hours. That never happened. I am more than frustrated and advise NO ONE to use this company.

Desired Settlement: I want my $400 that I was promised in writing for my phone. This is absolutely absurd and a horrible way of running business. Is this even a legit business? I am beginning to wonder.

Business Response: Initial Business Response /* (1000, 5, 2013/10/23) */ Customer accepted the new offer of $317 on September 27th, and her payment has been already processed and accepted on her Paypal account. Final Consumer Response /* (2000, 7, 2013/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company DID finally pay AFTER I told them I was contacting the BBB! They NEVER answer phone calls or return them! I was originally overed $400 and they "claimed" there was a "pockmark" on the phone! The phone was in perfect condition when it left my house as it has always been in an otterbox!!! I do not recommend anyone doing business with this company if you want your money on time and don't want to have to go through what I did DON'T sell your phone with this company!!! It took over a month to get my money!!! Awful business!!!

10/17/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I SOLD A PHONE TO SELL & RECYCLE THIS COMPANY BUYS OLD/NEW PHONES AND PROMISE PAYMENT OF THE PHONE ONCE RECEIVED. PAYMENT NEVER RECEIVED! Apple iPhone 4S 16GB Verizon Wireless$82.00 Offer Offer Created Aug 14, 2013 Return Mailer Tracking Number to ship your device to us free: XXXXXXXXXXXXXXXXXXXXXXX Shipping Kit Mailed via USPS : Aug 15, 2013 Item Has Been Received Item Assessed Aug 28, 2013 ADVISED CHECK BEING SEND OUT. SELL AND RECYCLE ACKNOWLEDGE THAT THEY HAVE RECEIVED THE ITEM I SOLD TO THEM BUT HAVE NOT MADE PAYMENT. THEIR PHONE # Phone: (XXX) XXX-XXXX IS A GIMICK YOU NEVER GET ANYONE ON THE PHONE AND THEY DO NOT RESPOND TO EMAIL. THEY ARE QUICK TO SEND YOU THE PREPAID ENVELOPE FOR YOUR RETURN BUT NEVER MAKE GOOD ON PAYMENT FOR THE PHONE. AT THIS POINT I AM SORRY I EVEN DEALT WITH THIS COMPANY MY 13 YEAR OLD DAUGHTER BROKEN PHONE WAS TO GIVE HER $82.00 WHICH SHE CHECKS THE MAIL DAILY FOR THE CHECK THEY PROMISED. AT THIS POINT I WOULD JUST WANT MY BROKEN PHONE BACK OR A CHECK!!!! THE EMAIL THAT THE REFUND WAS SET THRU WAS *****************@GMAIL.COM

Desired Settlement: RETURN MY PHONE OR SEND ME THE CHECK!!!!!!!!!!!!!

Business Response: Initial Business Response /* (1000, 5, 2013/10/01) */ We send out a new check yesterday with a USPS Tracking Number. Please check your email and track the status of your check at the USPS website. Thank you!

10/17/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I sent them my broken cell phone after accepting their offer of $80.00. I have never received their check for $80.00 after waiting almost 2 months. I was offered $80.00 on July 29th, 2013 for my broken Iphone 4S (16GB). I sent them my phone using their provided packaging and on Aug. 22, 2013 they sent me an email stating they had received the phone and had assessed the phone and found that it was in the condition I had told them and that they would issue me a check in the amount of $80.00 within 2 business days. I waited and waited but the check never came in the mail. I called and spoke with a representative of the company twice. The first time she said my check was scheduled to arrive that day. Again it never arrived. After waiting another week, I the second time and spoke with a representative who told me she would reissue the check. It is now almost October and I still have not received a check. I have called and left messages and can no longer get a hold of anyone at this company. I have the emails from this company with the offer and stating they received the phone and were going to honor the offer if anyone would like to see them. I do believe this company is running a scam and from what I can tell only pay when forced to because of complaints to companies like the BBB. All I want is either my phone back or a check for the stated amount.

Desired Settlement: I would like them to either send me back my phone Iphone 4S (16gb) or send me a check for the amount they offered and agreed to after receiving my phone which is $80.00

Business Response: Initial Business Response /* (1000, 5, 2013/10/01) */ We send a new check today via USPS First Class. Here is the tracking number: XXXX XXXX XXXX XXXX XXXX XX. It should arrive within 3-4 days. Thank you.

9/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was promised $141 for my cell phone and this organization has had the phone since August 2 and I still have not received a check. I sent my phone into the Sell and Recyle company and they promised to pay me $141 for my phone, I have not received the check yet and they have had the phone since August 2. They keep telling me they are sending the check but I have not seen it yet.

Desired Settlement: I would like to receive the check promised for the cell phone

Business Response: Business' Initial Response /* (450, 6, 2013/09/12) */ Please cancel this request, they finally have sent me the check with a tracking number. thank you. Consumer's Final Response /* (-5, 5, 2013/09/11) */ Please cancel this request, they finally have sent me the check with a tracking number. thank you.

9/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Payment for cell phone that was sipped to Sell and Recycle has not been received. I shipped my phone to Sell and Recycle with the idea that I was going to receive over $100 for the phone. They sent me an email and said there was damage to the phone and offered $30. I accepted this offer on 7/10/13. I still have not received a check. I contacted them on 8/30/14 and informed them that I have not received my check. They informed me they would send the check on 8/29/13 and send me an email with the tracking code on the 29th. They have not sent that email. The email below was sent from them on 8/14/13. Thank you, your name has been added to our pending payment list, your payment will be processed within the next two business days. Thank you, SellandRecycle.com

Desired Settlement: At this point I would like them to return my phone to me undamaged without having to pay the return shipping fee. They have not help up to their advertised payment.

Business Response: Business' Initial Response /* (1000, 5, 2013/09/04) */ We send the tracking information on Monday September 2nd-*****. The check is expected to arrive this Friday. Consumer's Final Response /* (-5, 10, 2013/09/05) */ They sent me an email yesterday stating they sent the check. I really don't want the check because of how long this has taken. They have not upheld their end of the bargain and I want my phone shipped back to me without being charged the return shipping fee. They already offered about $90 less than their ad said because they said the rear speaker was distorted. I never had issues when I had the phone. After the time I put into this I don't believe this company should make any profit from my phone.


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