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This business is not BBB accredited.

SellandRecycle.com

Additional Locations

Phone: (888) 502-9582   View Additional Email Addresses http://www.sellandrecycle.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers consumer and B2B services of purchasing and recycling used cellular items. Phones are refurbished and resold.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for SellandRecycle.com include:

  • 309 complaint(s) filed against business
  • Failure to respond to 35 complaint(s) filed against business
  • 50 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for SellandRecycle.com include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

309 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 42
Billing/Collection Issues 39
Delivery Issues 56
Guarantee/Warranty Issues 3
Problems with Product/Service 169
Total Closed Complaints 309

Additional Complaint Information

Based on BBB files this company has a pattern of complaints. Complaints processed by BBB state that consumers send in their used phones for payment, and are told via email that payment will be received in 3-5 business days. Consumers do not receive the payment within that time frame.
The company responded to the pattern of complaints by stating the following:
Customers are promised to be paid as stated on our terms and condition within 3 to 5 business days when the item received matches the condition they stated within our site. I will list below reasons why customers are now currently not being paid within the advertised period of time:
1) The physical condition of the item does not match. This happens very often, most people state their phone is flawless when it is not.
2) The phone is received password locked. We request the customer to provide us with their password. Some never respond.
3) If it's an iPhone, Apple has added an anti-theft new featured involved with iCloud that prevents the phone being activated by anyone until that phone is unlinked. We have recently seen an increase of this problem.
4) Bad ESN or Bad IMEIs, this is when a phone is part of an insurance claim, the customer did not pay their bill their current carrier, reported lost, and other issues that can cause a bad serial number on a phone. We cannot figure out the particular problem of what is causing the bad serial numbers so we ask customers to clear it.
5) As mentioned on our terms and conditions. The customer needs to check their emails to respond if they accept the monetary offer. Some customers never respond to these emails.
6) Customer forfeits their rights to accepting an offer and they get frustrated. They do agree to this within our terms and condition that if they don't reply within a week they are bound to the sale amount assessed.
7) The phone gets lost in the mail.
8) We do send the customer the payment via PayPal and they don't know how to claim it and unfortunately think they never got paid.
9) The USPS loses the checks in the mail. They also lose cell phones.

What are we doing to prevent this:
1) If a check is lost in the mail, we send them one with a tracking number to prevent this from happening again.
2) We have a customer service phone line and answer emails as well.
3) We are developing chase emails to remind customers to respond to their device assessment. This will launched in January 2014.
4) We are hiring to improve our turnaround time of processing phones.
We are always working on ways to improve customer service, and customer retention.

A review of this company's complaints shows that the above issue still persist. Complaints processed by BBB state that consumers send in their used phones for payment, and are told via email that payment will be received in 3-5 business days. Consumers do not receive the payment within that time frame.

Customer Reviews Summary Read customer reviews

1 Customer Review on SellandRecycle.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 28, 2011 Business started: 01/01/2008 Business started locally: 01/01/2008 Business incorporated 06/12/2009 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Giovanni Gastelum, CEO
Contact Information
Principal: Mr. Giovanni Gastelum, CEO
Number of Employees

10

Business Category

Mobile Telephone Equipment & Supplies

Service Area
This business service area covers the U.S.
Alternate Business Names
Cellular Wings Inc. Cellular Wings Inc/SellandRecycle.com

Customer Review Rating plus BBB Rating Summary

SellandRecycle.com has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.