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BBB Accredited Business since

Poetic Cases, Inc.

Phone: (415) 901-2900 Fax: (415) 826-6688 1661 Tennessee St STE 3H, San Francisco, CA 94107 View Additional Email Addresses http://www.poeticcases.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

eCommerce brand offering tech accessories including but not limited to smartphone & tablets cases, chargers, stylus, and screen protectors. Available for both retail and wholesale customers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Poetic Cases, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Poetic Cases, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Poetic Cases, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 07, 2014 Business started: 06/06/2013 Business started locally: 06/06/2013 Business incorporated 06/06/2013 in CA
Type of Entity

Corporation

Business Management
Mr. Jaiye Cheng, Owner Mr. Alex Chan, Manager
Contact Information
Principal: Mr. Jaiye Cheng, Owner
Number of Employees

10

Business Category

Mobile Telephone Equipment & Supplies Internet Shopping

Refund and Exchange Policy
http://www.poeticcases.com/t/Warranty
Service Area
This business service area covers: Online
Products & Services

Notable Products:

*Poetic Atmosphere case for iPhone 5/5S
*Poetic Revolution for Google Nexus 7 2nd Gen
*Poetic Slimline case for iPad Mini

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.