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Find a Location

Paymentwall, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPaymentwall, Inc.

    Apps
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/30/2011

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Paymentwall Inc. is a San Francisco-based international payments platform that allows both private individuals and businesses to sell goods and services over the Internet.

    Business Details

    Location of This Business
    PO Box 426859, San Francisco, CA 94142-6859
    BBB File Opened:
    7/15/2010
    Years in Business:
    14
    Business Started:
    4/9/2010
    Business Started Locally:
    4/9/2010
    Business Incorporated:
    4/6/2010
    Accredited Since:
    11/30/2011
    Type of Entity:
    Corporation
    Number of Employees:
    151
    Business Management
    • Ms. Kimberly Laddaran, Customer Relations
    • Mr. Honor Gunday, CEO
    Contact Information

    Principal

    • Mr. Honor Gunday, CEO

    Customer Contact

    • Ms. Kimberly Laddaran, Customer Relations
    Additional Contact Information

    Fax Numbers

    • (415) 684-7780
      Primary Fax

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Description of complaint:hi there i need help with this matter... i try to buy goods as usual and it kept coming up with error msg i contacted paymentwall they keep telling me all is fine try new cards i order new bank cards several times and nothing worked then i rang my bank up they told me all is fine my bank card working and asked me to try buy something i tried and didnt work and was advised to contact payment wall with this issue so i did again and again and each time they kept ******* me about telling me try new cards etc and i got another card from bank still same problem and when i try on my brothers account my card worked fine nothing wrong there and i tried my families cards same not working and i kept emailing them and they kept telling me same c*** then they asked me to send my ids and copy i did all as they asked they messed me about for several weeks they kept saying all is fine and try new cards for no reason then they said my account has restriction and been lifted and try again to buy and i did and not work i sent them ss and they replied try again and send ss.... these clowns keep doing this to me and i am ************* from them i have done everything they asked and yet again i have same problem . pls get to them bottom of this and be aware my cards are fine they work on my brothers account i even tried my famlies bank cards on my id nothingn works .
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cleon R

    1 star

    10/24/2023

    I processed an order for a Corel Template Bundle electronic download last night. I received a confirmation email from PaymentWall of the MasterCard successful transaction immediately, but I haven't received an authorization for the Download. I called MC today and they said the transaction was pending, PaymentWall hadn't processed it yet, and I would have to wait at least 10 days to ask for a refund from them. So then it appears that PaymentWall could be sitting on the money for 10 days. I assumed (as has been true in the past) that an electronic purchase for an electronic download would be processed almost immediately. It has been well over 12 hours. I have submitted the transaction info to Corel. They acknowledged that it was a valid purchase through Corel. So the holdup is with PaymentWall. I'M NOT HAPPY with this transaction. I was expecting to be able to make use the electronic purchase right away.

    Paymentwall, Inc. Response

    10/29/2023

    Hi *****,

    Your payment to ********************* with transaction number w319492620 made on 23-Oct-2023 for ***** USD was successfully processed. 

    It was processed right away when you placed your order as mentioned through your ticket P-*******. It is not pending for 10 days and we are not holding or delaying your transaction. We are coordinating the missing order with Corel as they're in charge of providing your purchase.

    Continue your communication with us through your ticket so we can help you resolve this concern.

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