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BBB Business Review

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BBB Accredited Business since

Bay Alarm Medical

Phone: (877) 522-9633 Fax: (925) 808-4328 2600 Stanwell Dr Ste 103, Concord, CA 94520 http://www.bayalarmmedical.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers medical alarm services for the elderly.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bay Alarm Medical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bay Alarm Medical include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 55 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 22
Total Closed Complaints 55

Customer Reviews Summary Read customer reviews

1 Customer Review on Bay Alarm Medical
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 27, 2009 Business started: 01/01/2007 Business started locally: 01/01/2007 Business incorporated 07/11/2008 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kevin Magna, Director of Operations
Contact Information
Principal: Mr. Kevin Magna, Director of Operations
Number of Employees

25

Business Category

Medical Alarms In-Home Care Elderly/Senior Specialty Services Home Health Services Health Care Management Internet Shopping Medical Service Organizations

Additional Information

Before making a purchase with Bay Alarm, the company asks that potential customers thoroughly read the terms and conditions, and to review their FAQ page which explains the company's refund policy.



Customer Review Rating plus BBB Rating Summary

Bay Alarm Medical has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.