BBB Business Review

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This business is not BBB accredited.

Best Price Mattress

Phone: (415) 252-1200 30310 Whipple Rd., Union City, CA 94587 http://www.bpmatt.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Best Price Mattress offers sales of mattresses, bedding and frames.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Best Price Mattress include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Best Price Mattress
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 25, 2012 Business started: 02/26/2009 Business started locally: 02/26/2009 Business incorporated 02/26/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave, North Highlands CA 95660
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (916) 999-2041

Type of Entity

Corporation

Number of Employees

15

Business Category

Mattresses

Refund and Exchange Policy
Return policy
Sleep is important and we sincerely want you to sleep better with Best Price Mattress products. After 30 days but before 90 you may return your Best Price Mattress if you are not achieving the comfort you desired, We will refund 80% of the purchase price. If you would like to exchange a mattress before 90 days, then you will be subject to paying the cash difference plus a 15% recycling fee. Exchanges are a onetime only option, if choosing a lower priced mattress then a store credit will be issued for the balance. Mattress must be in "Like New" condition, no stains or soil marks, to be eligible for return or exchange. Best Price Mattress Pillows are Personal Care Items and are not refundable. Sales tax is non-refundable.
Service Area
This business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
Alternate Business Names
Best Price Mattress, Inc.
Products & Services

Memory Foam, Gel Memory Foam, iCoil Spring Mattress and Latex Mattress.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.