BBB Business Review

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This business is not BBB accredited.


Phone: (855) 943-7386 Fax: (866) 215-4308 View Additional Phone Numbers 250C Twin Dolphin Drive, Redwood City, CA 94065 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for GetGoing include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on GetGoing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 2012 Business started: 01/01/2012 Business started locally: 01/01/2012 Business incorporated 08/18/2011 in DE
Type of Entity


Business Management
Mr. Alek Strygin, Co-Founder & COO
Contact Information
Principal: Mr. Alek Strygin, Co-Founder & COO
Number of Employees


Business Category

Marketing Software

Service Area
GetGoing flies to thousands of locations in over 50 countries, but is currently only selling flights that originate in the U.S. The company will expand to include international origin flights later on 2013.
Alternate Business Names
GetGoing, Inc.
Additional Information

In the case of GetGoing's Pick Two, Get One system, in exchange for providing a discount, GetGoing abides by the following airline policies: All sales are final. Tickets are non-refundable, non-cancellable, non-transferable, non-endorsable and non-changeable.The full payment is charged prior to revealing the final selected destination and the desitination cannot be changed after the booking. Your method of payment will be charged for the full amount (as disclosed upfront), regardless of whether or not you choose to use the airline ticket. Non-refundable tickets, if unused for any reason, will have no cash value (cash or otherwise) after the departure time indicated on the ticket. This means that credit will not be given for any unused airline tickets and cannot be applied toward any future purchases, regardless of whether you used the ticket or not. All sales are final. Frequent Flier mileage and upgrades are subject to airlines' discretion and are not guaranteed by GetGoing. These policies are strictly enforced. We encourage users to ask questions prior to booking by emailing us at

Products & Services

This company offers GetGoing provides travel search, booking and management solutions to businesses selling travel.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.