Business ProfileforFeeney, Inc.

In October 2020, we renovated our house in *******. As part of the renovation, we were looking for a stainless cable system for our outdoor decks. Our contractor made it very clear that we were across the street from the ocean, and that we should consider ordering the Feeney system because even though its the most expensive, their hardware is superior and used on marine vessels. The cost was over double the price of the competition, but our contractor was told by the Feeney representative that their product was the Rolls ***** of wire cable systems. We were willing to pay for top quality, rather than have any issues. And we assumed a company with such an expensive product would stand behind it. We finished the project in April 2021, and by October we started seeing light rust stains on various pieces, not all. Over the winter the rust got even worse, as these attached photos show, but they company said they couldnt address the issue until the spring, when temperatures were over 50 degrees.In March 2022, Feeney sent someone to clean and seal the wire system. They also sent us a copy of the warranty, which stated the wire system would need to be cleaned and maintained periodically, which was never brought up when purchased. The whole purpose was to get stainless steel system that wouldnt need maintenance that frequently. Our contractor was not told about the high maintenance factor from the Feenye rep, and he was embarrassed that he recommended them, as you can imagine. Every page of their brochure say LOW MAINTENANCE.By summer, we started noticing stains coming back again. Being in the metal business, I can see that the rust between the parts in the system cant really be cleaned without being taken apart. They offered a surface cleaning, but the problem is unfortunately the overall quality of the parts. They arent all discolored and rusting, only certain parts in the system. This shows that the quality of their stainless steel varies from part to part.