This business is not BBB accredited.

MCorp Consulting

Additional Locations

Phone: (415) 526-2653 View Additional Phone Numbers 201 Spear Street #1100, San Francisco, CA 94105 View Additional Web Addresses

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MCorp Consulting grows value by improving customer experience. With a straightforward approach to mapping, measuring and improving the touchpoints between organizations and their customers, MCorp has helped many companies - from fast-growth market leaders to the Fortune 100 - transform the ways they interact with their customers, and profit significantly as a result. Some of the global organizations MCorp has worked with include McKesson, T. Rowe Price, Argo Group and the United Methodist Church. MCorp helps companies define customer experience strategy, design implementation roadmaps, and take the guesswork out of decision making with proven, accurate and actionable data. Touchpoint MappingĀ® - MCorp's approach to quantifying customer experience - is a proprietary research and analytical model that helps companies understand, measure, prioritize and improve the customer interactions that drive value. Touchpoint Mapping, Touchpoint MetricsĀ®, and Loyalty MappingĀ® are registered trademarks of MCorp Consulting.

For more information, visit, or call 1-866-526-2655 toll free in the U.S., or 1-415-526-2655.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MCorp Consulting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 26, 2011 Business started: 12/01/2001 Business started locally: 12/01/2001 Business incorporated 12/07/2001 in CA
Type of Entity


Business Management
Ms. Lynn Davison, Chief Operating Officer
Contact Information
Principal: Ms. Lynn Davison, Chief Operating Officer
Number of Employees


Business Category

Management Consultants

Alternate Business Names Touchpoint Metrics, Inc.

Additional Locations


    201 Spear Street #1100

    San Francisco, CA 94105 (866) 526-2655


    251 Sir Francis Drake Blvd.

    San Anselmo, CA 94960


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on MCorp Consulting
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)