This business is not BBB accredited.

TravelSmith, Inc.

Phone: (415) 798-3000 Fax: (415) 884-1620 773 San Marin Dr Ste 2300, Novato, CA 94945

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This company offers online retail of travel clothing, accessories and luggage.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TravelSmith, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for TravelSmith, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TravelSmith, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 14, 1997 Business started: 09/01/1992 Business started locally: 09/01/1992
Business Management
Mr. Matthew J. Glerum, President
Contact Information
Principal: Mr. Matthew J. Glerum, President
Number of Employees


Business Category

Mail Order & Catalog Shopping

Additional Locations


    773 San Marin Dr Ste 2300

    Novato, CA 94945


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/27/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Order something from Have been receiving unwanted catalogs since November. Called each month to stop and still continues. I've called numberous time to have these catalogs stopped and they still continue to come. They have a horrible collection and are extremely pricey and will never order here again. This has been going on since Oct/Nov. Travelsmith has also sold my name to other companies which I totally resent.

Desired Settlement: I'd like to have a stop put to this trash being delivered to my home.

11/5/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Dear Sir/Madam,On 9/16/14 I search the internet for a red Anorak and I found what I thought a great deal Travel Smith was swelling a red Anorak for about $34.00 dollars. Without thinking it twice, I order the Anorak. Several days later I received what turned to be a black liner for anoraks. I based my purchase based on the picture shown on the ad. In no time they were showing a single Anorak linear.I called the company and I was told that I was wrong and That was not what I had ordered. Well, stupid me. I returned the item and received a refund in $30.11. I wrote and called requesting an explanation. As it turn out, I did not get the item in the picture. I also had to pay for delivery and I was not refunded my taxes. Stupid me again.Please see order underneath.XXXXX BLK 3X / W PLUS SIZE ANORAK LINER BLACK 3X 1 1 1Z05Y8A9YNXXXXXXXX BEST $34.00 Order Subtotal: $34.00 Shipping: $7.95 Tax: $3.78 Total: $45.73

Desired Settlement: DesiredSettlementID: Refund I would like to receive a full refund.

5/15/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on TravelSmith, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)