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BBB Business Review

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BBB Accredited Business since

Rex Lock & Safe, Inc.

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Phone: (925) 798-9673 Fax: (925) 798-3850 3511 Clayton Rd, Concord, CA 94519

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Locally owned & operated, our locksmith company is licensed with the Bureau Of Security and Investigative Services and the California State Contractor's License Board, fully bonded and insured. 24-hour mobile service available and fully staffed shop.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rex Lock & Safe, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rex Lock & Safe, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 10, 2000 Business started: 01/01/1977 Business started locally: 01/01/1977 Business incorporated 03/01/2001 in CA
Type of Entity


Business Management
Mr. Mark Schlaich, President Mrs. Kimberly Schlaich, Vice President
Contact Information
Principal: Mr. Mark Schlaich, President
Number of Employees


Business Category

Locks & Locksmiths Safes & Vaults - Opening & Repairing Security Cameras Security Systems Consultants Locksmiths Equipment & Supplies Contractor - Low Voltage Systems Door Closers & Checks - Repairing Key Control Systems Safes & Vaults Door Closers & Checks Key Holders

Service Area
Serving All of Northern California
Alternate Business Names
Bode & Bode Lock & Safe Tracy Lock & Safe
Products & Services

We can take care of all your Residential, Commercial, Automotive and Security needs. Everything from locksmith, duplicate keys, padlocks, deadbolts, hardware, safes, security cameras, repairs, 24/7 emergency services, and much more.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.