BBB Business Review

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BBB Accredited Business since

Mainline Security

Phone: (415) 398-6161 617 7th St, San Francisco, CA 94103 http://www.mainline-security.com



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Description

For over 40 years, Mainline Security, Inc., has been supplying San Francisco's residential and commercial security hardware and service needs. This company offers locksmith services, including 24/7 emergency response.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mainline Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mainline Security include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mainline Security
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 08, 2007 Business started: 01/01/1971 Business started locally: 01/01/1971 Business incorporated 06/30/1980 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Security and Investigative Svc
2420 Del Paso Rd, Sacramento CA 95834
www.dca.ca.gov/bsis
Phone Number: (916) 322-4000
The number is 838913.

Type of Entity

Corporation

Business Management
Mr. Larry Thrasher, CFO Mr. John Anderson, CEO Mr. Roy Pisetsky, President
Contact Information
Principal: Mr. Larry Thrasher, CFO
Number of Employees

6

Business Category

Locks & Locksmiths Key Control Systems

Refund and Exchange Policy
All keys are guaranteed to work, or your money back.

Workmanship is guaranteed to be free of defect and/or damage.

Defective or unused merchandise must be returned within 30 days for a credit or refund, and a receipt is required.

Returned merchandise may be subject to a 15% restocking fee.

Special order and electronic items can not be returned.

Keying or preparation charges are not refundable.
Service Area
The city of San Francisco and the surrounding areas.
Alternate Business Names
Mainline Security, inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.