BBB Accredited Business since

ABC Locksmith Company

Phone: (415) 864-1124 3410 18th St, San Francisco, CA 94110


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Description

This company offers security products for doors and windows.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ABC Locksmith Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ABC Locksmith Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ABC Locksmith Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1986 Business started: 01/01/1986 Business started locally: 01/01/1986
Business Management
Ms. Katy Lawson, Owner
Contact Information
Principal: Ms. Katy Lawson, Owner
Number of Employees

2

Business Category

Locks & Locksmiths


Additional Locations

  • 3410 18th St

    San Francisco, CA 94110 (415) 864-1124

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My bedroom door lock was drilled through without prior authorization and resulted in a charge of $174.The technician informed be of the possible solution and told me it could cost from $55 to $155 on top of the $19 base charge. I phoned my father for advice and before I new it the lock had been drilled and the technician demanded that I pay him which I did. The initial cost information provided was $19 to come out and depending on the type and condition of the lock would determine what it would ultimately cost. The minimum would be another $25. It took 2 minutes to drill the lock and the total charge was $174. I want are reduced charge. Product_Or_Service: locksmith services

Desired Settlement: DesiredSettlementID: Refund Refund possibly $100 of the total charge.

Business Response: Initial Business Response /* (1000, 5, 2014/01/01) */ My company (ABC Locksmith Co.) did not do any job at this address.Unfortunately the locksmith industry is plagued with scam artists. I am afraid this is the situation here. Our service call charge is $65, that gets my truck to your front door, after that our hourly labor rate is $90 per hour... that is what I would have quoted on the phone. Final Consumer Response /* (3000, 7, 2014/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is not true. ABC Locksmith did come to my address. I have the receipt to prove it. Final Business Response /* (4000, 9, 2014/01/14) */ Again I say, my company (ABC Locksmith) did no do any job at this address. I would love to see a copy of this invoice, but it is NOT from my company


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on ABC Locksmith Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)