BBB Business Review

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BBB Accredited Business since

A1 Locksmith

Phone: (650) 344-5625 Fax: (650) 344-5626 View Additional Phone Numbers 359 Beach Rd, Burlingame, CA 94010 http://www.a1-locksmith.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

A1 locksmith offers the full range of locksmith services; sales and installation for all types of locks and keys, replace of lost keys and change of re-key locks.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A1 Locksmith meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A1 Locksmith include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A1 Locksmith
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 05, 1995 Business started: 11/15/1991 Business started locally: 11/15/1991
Type of Entity

Sole Proprietorship

Business Management
Mr. Steven Gray, Owner
Contact Information
Principal: Mr. Steven Gray, Owner
Number of Employees

1

Business Category

Locks & Locksmiths

Refund and Exchange Policy
Before returning any items you must notify us by e-mail (a1qualitysafe@gmail.com) and obtain a return goods authorization number. Merchandise may be returned within 15 days from receipt of order and must be in their original boxes and properly packaged to avoid damage in shipping. The products must be returned in new, resalable condition and must include all packaging materials. Packaging materials must not be torn or damaged. All manuals and warranty registration cards must be unmarked. Any programming MUST be reset back to factory default. Display the RGA # prominently on the outside of the box to avoid delays to your refund. Returns without prior authorization will be refused. All returns are subject to cancellation, transportation, handling and 20% restocking charge. All sales are final on sale items. Any item not received within 45 business days will receive full credit to charge account. Defective merchandise is subject to inspection prior to credit being issued. Access/Electrical products are subject to factory inspection prior to credit being issued. All items are inspected prior to shipment. A1-locksmith's liability for damaged merchandise ceases when the shipment is accepted by a common carrier. The consignee should carefully inspect all merchandise and if damage or shortage is evident, the consignee should refuse acceptance until an agent of the carrier indicates on the delivery receipt the nature and the extent of the damages or shortages. All claims for damages or shortages should be made directly to the carrier Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. Your cooperation is sincerely appreciated. Please contact our Customer Service Department to answer any questions you may have regarding the Return Policy.
Service Area
Area Business Services: San Mateo County
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.