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Find a Location

Prosper.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Prosper.com

      221 Main St Ste 300 San Francisco, CA 94105-1909

      BBB Accredited Business
    • Prosper.com

      PO Box 1467 Killeen, TX 76540-1467

    Business ProfileforProsper.com

    Loans
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:

    Loan Types:

    Debt Consolidation Loans
    Home Improvement Loan
    Short Term & Bridge Loans
    Auto & Vehicle Loans
    Small Business Loans
    Baby & Adoption Loans
    Engagement Ring Financing
    Wedding Loans
    Friends & Family LoansGreen Loans
    Military Loans

    See all additional business information

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 149 Customer Reviews

    Customer Complaints

    472 complaints closed in last 3 years

    137 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/30/2012

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Prosper.com offers a peer to peer lending platform for direct customer loans through a person to person market place.

    Business Details

    This is a multi-location business.

    Find a Location

    Prosper.com has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Prosper.com

        221 Main St Ste 300 San Francisco, CA 94105-1909

        BBB Accredited Business
      • Prosper.com

        PO Box 1467 Killeen, TX 76540-1467

      Location of This Business
      221 Main St Ste 300, San Francisco, CA 94105-1909
      BBB File Opened:
      8/30/2006
      Years in Business:
      19
      Business Started:
      3/22/2005
      Business Started Locally:
      3/22/2005
      Business Incorporated:
      4/14/2005
      Accredited Since:
      11/30/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 6053227 for this business, issued by Department of Business Oversight. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Department of Business Oversight

      1515 K Street, Suite 200

      Sacramento CA 95814

      (866) 275-2677

      http://www.dbo.ca.gov/About_DBO/contact_us.asp

      BBB records show a license number of 111973 for this business, issued by Nationwide Mortgage Licensing System/NMLS. The expiration date of this license is 1/31/2025.

      These agencies may include:

      Nationwide Mortgage Licensing System/NMLS

      1129 20th Street, N.W., 9th Floor

      Washington DC 20036

      (855) 665-7123

      http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

      Type of Entity:
      Corporation
      Number of Employees:
      439
      Alternate Business Name
      • Prosper Funding LLC
      • Coastalcommprosper/Prosper Card
      • Prosper Marketplace, Inc.
      • Prosper MarketPlace
      • Prosper Funding
      • Myprospercash.com
      Business Management
      • Ms. Vivien Geisler-Fern, Complaint Handler
      Contact Information

      Customer Contact

      • Ms. Samantha Enriquez, Complaint Contact
      Additional Contact Information

      Fax Numbers

      • (415) 869-2877
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: What to consider when researching personal loans

      Customer Complaints

      472 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/05/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I get an email from prosper inviting to get a loan. Ive been looking to consolidate my credit cards. I get to the screen to check my rate and Im approved. I give all my information and what was required to get the loan. I submitted the loan thinking that if the business tells you that you are approved, logic dictates approved is approved. I think 95% of people would have been ****** about the time they wasted. approved +. approved = APPROVED. Im not upset about the disapproved request. Another business with better rates approved my loan. I hate wasting my time and energy. After reading complaint after complaint, makes me wonder if this is their standard operating procedure. I can tell Prosper right now that a hard inquiry needs to be removed or not reported in the first place. Seems like a bait and switch company. I would guess and say 10 times out of 10 times Prosper gets your information for free, denies request which reduces the risk of lending and losing money because of slow return payments and charge offs, and they could turn around and sell your information which has 0 loss. I willing to bet this may be their way of doing business PLEASE HAVE THIS REMOVED FROM MY CREDIT REPORT
      Read More

      Customer Reviews

      149 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      max w

      1 star

      04/20/2024

      I had high hopes for Prosper Marketplace after going through six rigorous interview stages. They seemed genuinely impressed with my qualifications and skills, leading me to believe I was on the brink of securing a promising position. However, my optimism quickly turned to disappointment when I received an email stating that, after much "deliberation," they decided not to move forward with extending me an offer.What baffles me the most is the blatant waste of my time. Six stages of interviews is no small commitment, and to be led on like that only to be ultimately rejected is not only disrespectful but unprofessional. It makes me question the integrity of their hiring process and the sincerity of their initial interest in my candidacy.To make matters worse, upon further research, it became apparent that I'm not the only one who has had a negative experience with Prosper Marketplace. Numerous reviews on Glassdoor highlight similar instances of candidates feeling strung along and ultimately rejected without any valid explanation. Additionally, there are alarming allegations of racial biases within the company, which is simply unacceptable in this day and age.Overall, my experience with Prosper Marketplace left a sour taste in my mouth. Their lack of transparency, coupled with concerning reports of discriminatory practices, paints a bleak picture of the company culture. I would caution anyone considering a career with Prosper Marketplace to proceed with caution and thoroughly research the company's reputation before investing any time or energy into the application process.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

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