BBB Accredited Business since

Prosper.com

Phone: (415) 593-5400 Fax: (415) 869-2877 View Additional Phone Numbers 221 Main St Fl 3, San Francisco, CA 94105 View Additional Email Addresses http://www.prosper.com


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Description

This company offers a peer-to-peer lending platform for direct customer loans through a person-to-person credit marketplace.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prosper.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Prosper.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 184 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

184 complaints closed with BBB in last 3 years | 89 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 71
Billing/Collection Issues 22
Delivery Issues 3
Guarantee/Warranty Issues 4
Problems with Product/Service 84
Total Closed Complaints 184

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Prosper.com
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 13

Additional Information

BBB file opened: August 30, 2006 Business started: 03/22/2005 in CA Business started locally: 03/22/2005 Business incorporated 04/14/2005 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200, Sacramento CA 95814
http://www.dbo.ca.gov/fsd/licensees/default.asp?flag=1&srchtyp=contains&licstatus=active&busname=&id=
Phone Number: (866) 275-2677
Natalie.Rios@dbo.ca.gov
The number is 6053227.

Type of Entity

Corporation

Business Management
Mr. Aaron Vermut, CEO Mr. Sachin Adarkar, General Counsel Mr. Jeff Adkins, Voice of Customer Mr. Joshua Twomey, Customer Advocate
Contact Information
Customer Contact: Mr. Sachin Adarkar, General Counsel
Principal: Mr. Aaron Vermut, CEO
Number of Employees

439

Business Category

Loans Loans - Small Business Financing

Alternate Business Names
Myprospercash.com Prosper Funding Prosper Marketplace, Inc.
Additional Information


Loan Types:

Debt Consolidation Loans
Home Improvement Loan
Short Term & Bridge Loans
Auto & Vehicle Loans
Small Business Loans
Baby & Adoption Loans
Engagement Ring Financing
Wedding Loans
Friends & Family LoansGreen Loans
Military Loans


Customer Review Rating plus BBB Rating Summary

Prosper.com has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 221 Main St Fl 3

    San Francisco, CA 94105 (415) 593-5400 (877) 611-8801 (866) 213-6663

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/1/2016 Problems with Product/Service
7/21/2016 Billing/Collection Issues | Complaint Details Unavailable
7/8/2016 Advertising/Sales Issues
7/7/2016 Problems with Product/Service
7/7/2016 Problems with Product/Service
7/7/2016 Problems with Product/Service
6/21/2016 Advertising/Sales Issues
6/2/2016 Billing/Collection Issues
6/2/2016 Problems with Product/Service
6/2/2016 Advertising/Sales Issues
5/27/2016 Problems with Product/Service
5/14/2016 Billing/Collection Issues
4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Did not honor offer/follow through with statements *Heard of Prosper on talk radio *Applied for loan *$10,000 for 36 months *Loan Request: Other Loan Number: ******* Date Created: 3/27/2016 *Provided bank information as requested and SSN *Approved and fully fund at 100% on 03/28/16. *Documents requested-paystub, W2, Voided check. *Documents provided on 03/29/16 *Received voicemail to contact on 03/30/16 *Contacted Prosper on 03/31/16- *Spoke to ******* in TX, and explained voicemail received which was the reason I was calling, she looked at account and stated that all documents had been received and were in review, if they needed anything else they would email. *Received email on 03/31/16- Email stated- 03/31/16 Dear **********, Thank you for applying for a loan through Prosper. Loan Request: Other Loan Number: ******* Date Created: 3/27/2016 we have cancelled your loan request and closed your loan application for the following reason(s): *We could not reach you at the numbers you provided after multiple attempts. *Contacted Prosper via telephone on 04/01/16 *First I spoke to ******** and explained the above and ******** stated that it was cancelled due to not speaking to Zora instead of *******, which confused me so asked who did ******* work for and ******** responded Prosper, so I stated you know what you are stating makes no logical sense. I receive a voicemail, I respond to the voicemail and because I am routed to *******, you cancel the loan request, at this point I ask to speak to a supervisor. *After a few moments on hold a person comes on phone identifies as team lead named ****. **** explains that they attempted to pull my credit history and found that I have it frozen and fraud alerts in place. (keep in mind the first thing that the website tells you that it will not show as inquiry on credit report) ***** states that they are unable to reinstate due to not answering, she apologized, I stated do not apologize for something you did not do, however showing empathy and putting yourself in my place would have been nice. *This seems to have been a scam.

Desired Settlement: 1. Apology 2. Honor agreement 3. Take ownership

Business Response: Dear **********,

We are sorry to hear about your recent experience. A senior agent will be reaching out to you shortly to address your concerns. Have a pleasant day.

4/9/2016 Problems with Product/Service | Complaint Details Unavailable
4/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company promised me a loan if I paid the fees. I paid over 2300 dollars with no loan coming back to me. On March 22, 2016 I decided to give Prosper Loans a shot. I called and the ran my application and said I was approved for a $5000 loan, however I had to pay an insurance fee of 275. No problem. I paid it. I was told the loan would be ready in 45 min. WRONG!! I got a call back about 2 hours later stating I had to pay the fees for the ******* ***** transactions. Sceptical, I paid the 358 for the ******* ***** fees. Loan would be ready in 30 min. WRONG. March 23 I recieve a phone call stating they need me to pay the federal taxes on the loan. $523 more. I'm stupid. I paid it. loan should be ready in 45 min. WRONG. I receive a phone call about 2 hours later stating that one of their loan officers had canceled the transaction with ******* ***** and that I would have to pay the 358 again to receive my funds. You're kidding right. I have to pay for your employee's mistake. Well, I needed the money so I did. Loan should be ready in 45 min to an hour. WRONG. I then receive a phone call on the following day stating that now I need to pay state taxes to get it. Another 500 dollars. And I did it. They then did not call me for the rest of that daY. I called them the next day. They said that now in order to receive my funds, I must pay a processing fee of 535 more dollars. I am done. I demanded that i receive a full credit of every penny I had sent through ***** ****. They told me that was impossible. Of course I didn't settle for that. They finally said they would send me a check in 45 days. for a little over 2000. Then about an hour and a half later they say, I could get my refund today if I go to ***** **** and pay another 175. What kind of company is this??? Who does this??? I gave nearly every nickle and dime I could come up with to receive this money. Not only did I not get it. I wasted several trips to the ***** **** location. A LOT of my time. And the staff was very rude and demanding. They all had fake names : **** *****, *** *****, ***** ******. I'm almost positive I will not receive a refund from your company. I asked for an email with a confrimation stating I was getting a refund, aND THEY SAID "TRUST US" lmmfao. I wish there was more that I could to get the word out about this scam.

Desired Settlement: I would love to be compensated for the money I have sent the company. I have all the receipts. For the 6 different times I had to go to a ***** ****, and the week I wasted running around trying to bend over backwards to receive this loan. I would love a written apology as well

Business Response: Contact Name and Title: ****** ******** ********
Contact Phone: ************
Contact Email: **********************
Dear *******,

We are very sorry to hear about your recent experience. We have reviewed our database and can confirm that we do not have an account in your name. Please note that Prosper Marketplace does not conduct business through a direct money transfer service, nor do we require an insurance deposit to originate loans. Nor do we require payment upfront before receiving the loan. We suggest that you report your recent experience to the local authorities as soon as possible.

4/9/2016 Advertising/Sales Issues | Complaint Details Unavailable
4/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The employee does not do their job correctly, and wasting customer's time. We were trying to get a loan, and we were approved with good rate. We received an email from Prosper to submit the required documents, and we submitted everything they asked for within the next day. After three days, we received a phone call before noon from an associate, but I couldn't answer the phone because I was working that is why my husband answered the phone. He told her that I couldn't speak at this moment, and she can call back after four o'clock. The associate gave him the extension, 5600, for which we would use to call back. We keep calling this extension, but no one answers. The customer service transferred us to this extension, but still no one answered. We keep telling them to call at the time that we are available, and we keep talking to customer service and they leave a message for their supervisor to call us after four o'clock Texas time. Today the customer service told us the their supervisor will call us back in a minute, but we have been waiting and nothing happened. But they just keep calling us at work and we can't answer the call. Today they sent us a note saying that the loan has been cancelled because we have not contacted them, even though we try everyday calling but no one answered. They are wasting our time, and we have sent them very sensitive information about us.

Desired Settlement: I would like to have the loan finished in the way we agreed to on.

Business Response: Initial Business Response /* (1000, 5, 2016/02/29) */ Dear *****, We are sorry to hear about your recent experience with Prosper. A senior agent or supervisor will be reaching out to you to provide you assistance. We hope to resolve your issue. As a matter of standard practice, all calls, emails and notes are reviewed for quality and training purposes. We regret this interaction and strive for excellent customer service, anything less results in opportunities for continued coaching and training and reviews of current policies and procedures. Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) the lady call us and she apologies for the inconvenience . but it was are fault because we was calling the wrong number . the number they give to us at the first place . and how many time the customer service answer are call and try to help us reach any supervisor or associate's. we don't want to re apply for the loan again we already apply and send all the document if there associates is too lazy its not my problem. we need them to deliver their promise and finish the deal Final Business Response /* (4000, 18, 2016/03/31) */ Dear *****, A senior agent will be reaching out to you to address your concerns. Final Consumer Response /* (4200, 22, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you very much for the worthless phone call, they did not provide any solution for the problem . all that has been said is we are sorry we can not do anything to you . you can apply for a loan again, but would not be 12% APR. Just a waste of time. I am still waiting to be deposited the money in my account $ ****** *****%.as you promise so . I want you to keep your word for me showing respect for your customers. and stop saying we are sorry because you are not at all .

4/4/2016 Advertising/Sales Issues
4/1/2016 Billing/Collection Issues
3/30/2016 Problems with Product/Service
3/30/2016 Advertising/Sales Issues
3/30/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service
3/29/2016 Problems with Product/Service
3/28/2016 Advertising/Sales Issues
3/28/2016 Advertising/Sales Issues
3/25/2016 Billing/Collection Issues
3/23/2016 Guarantee/Warranty Issues
3/14/2016 Problems with Product/Service
3/14/2016 Advertising/Sales Issues
3/9/2016 Advertising/Sales Issues
3/9/2016 Advertising/Sales Issues
3/8/2016 Advertising/Sales Issues
3/8/2016 Advertising/Sales Issues
3/3/2016 Problems with Product/Service
2/25/2016 Guarantee/Warranty Issues
2/18/2016 Problems with Product/Service
2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Prosper Cash & Lending Club deceived me & forced me go to link called *****, who then deceived me by forcing to go at CreditScoreReportCard. My Prosper Cash & Lending Club deceived me & forced me go to link called *****, who then deceived me by forcing to go at CreditScoreReportCard. While clicking those links, it forced me to go and apply at different loan sharks after they pulled up my credit, then asked me to get a credit report at CreditScoreReportCard for a fee. If they already know that I am not getting approved for a loan, why do they still deceive me into thinking that I will be approved once they "know" my credit score but they already knew it when it told me and forced me to go to these links. My Prosper Cash, Lending Club and ***** are deceiving customers and making false promises to get approved for a loan. this is THE worst service I ever encountered. Imagine, I am in need of funds and they deceived me and lied to me!!! I am not happy. Please help. Thank you and have a great day.

Desired Settlement: These businesses should never deceive their customer and force the customer to get that credit report. My Prosper Cash, Lending Club, AmOne already knew your credit score but because they partnered up with CreditScoreReportCard, and lied about the entire loan process, the customer feels helpless and being taken advantaged of. They should reimburse the fee and reverse that credit pull against my credit. Now, my credit score is much lower due to their incompetence, unprofessional attitude, deceiving practices, and biased & ************** lending practices.

Business Response: Initial Business Response /* (1000, 5, 2016/01/29) */ Thank you for contacting Prosper. We sincerely apologize for negative experience. Anytime a customer applies with Prosper and we cannot approve them, they are redirected to our partners; such as Am One. However, we do not obligate you in any way to visit a partner's site or conduct business with them. While a credit score of 640 is the minimum requirement to get a loan through Prosper, we also look at factors that determine your score, such as: Debt-to-income ratio Any possible delinquencies Credit inquiries within the last 6 months Bankcard utilization All of the aforementioned, including a few more factors, determine eligibility, rates, terms, etc. Please let us know if you have any questions or concerns.

2/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prosper has been sending me their unsolicited letters in unmarked envelopes for months and today said it would take nearly TWO MONTHS TO STOP mailings Prosper has been sending me their unsolicited letters in unmarked envelopes for months and today said it would take nearly TWO MONTHS TO STOP their mailings to me. I have been getting their letters two-three times weekly for months which is annoying. It's also wasteful and not environmentally correct. Today (1/21) I called to ask ******* in their Phoenix call center to stop the mailings. She said it would take 6-8 weeks to stop these. I don't care if they pre-print these. I want them to stop within a month or I will consider this harassment. They should be able to find any letters addressed to me before mailing them.

Desired Settlement: Make no further contact with me indefinitely.

Business Response: Initial Business Response /* (1000, 8, 2016/01/26) */ Hi *******, We apologize for any inconvenience. To confirm, your information was removed from our marketing list. You may receive one or more pre-approved offer letters already in transit in the interim, unfortunately there is no way to prevent this from occurring. Thank you, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

2/11/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I called to pay off my loan in full and after 3 calls I thought it was settled. A few months went by and I discovered they reported me as delinquent. I called around March of 2015 to pay my loan off in full. After a few weeks went by, the money never pulled out of my bank account so I called back. Some error had accured and the payment wasn't processed, so we went through it all again. I was assured that it was paid in full. In June of 2015 I discovered through ************ that prosper had reported me to the credit bureau as delinquent on my account for a few months now. So I called prosper and I did in fact have a balance, but he could not tell me why. He said they would write it off since it was their error(admitting that once again they messed up and for the third time now, didn't process it properly) and would report to the credit bureau that I was not delinquent, that it was an error on prosper. He assured me this would be done, but could not give me a confirmation email or a phone call when this did eventually happen. Yesterday, January 13 2016, I applied for a credit card and got the report back on my factors and one of them was still a delinquent account! So I get onto prospers website and check my account and it lists a 78 and some change dollar balance. So once again, I call prosper and waste my time giving them all this information for him to pull my account and he tells me I do in fact have a 78 and some change dollar balance. I as calmly as possible bow explain this whole entire story again! He then puts me on hold and comes back to say well I now see where it was charged off, so you don't have a balance?(makes sense right). So now to the issue of my credit being tarnished for almost an ENTIRE year because I trusted and was assured multiple times that it would be taken care of! So the guy on the phone informs me that it's my responsibility to report this error to the credit union and if they feel the need, they can contact prosper! So now that I have done my part MULTIPLE times correctly, its now still in my hands to fix their mistake. He tells me there is nothing they can do. So you can't do your job properly for one, which puts MY credit in jepority but now, there is nothing you can do for me? So I have to now continue to do their job, because ive already done it multiple times by having to call so much just to get it paid off and now I have to call to fix my credit that they messed up. I'm a bartender by profession and I don't expect you to come in and order a Tom Collins and expect you to tell me what is in it because I don't know how to do my job. But CLEARLY this is what prosper expects for is customers, is to once they screw up many times for the customers to continue to remind them how to do their job and fix their mistakes. Bravo prosper, you give yourself a wonderful name. I'm beyond upset, I take my credit very seriously and until now do not have a late or delinquent account on my credit report. Thanks to prosper that is all reuined and my credit score has gone down about 100 points.

Desired Settlement: I want them to contact the creditors that they reported me delinquent on since it was their error! I also want to be able to call and have them tell me oh, your account is closed, not have no idea until they dig into my file. It's simple, do what you get paid for!

Business Response: Initial Business Response /* (1000, 5, 2016/01/25) */ Hi Heather, We apologize for the negative experience and the appearance of both a lack of understanding and inaction. We regret this was not fully resolved to your satisfaction and have initiated the following steps to correct this account, as follows: 1) We have submitted the necessary updates to all three credit bureaus to reflect that the loan was paid in full by the last payment you submitted. 2) We have waived the remaining balance. To confirm, you do not owe anything further on this loan as Prosper considers this to be paid in full. Please allow five business days to fully reflect on your credit report and your Prosper account. If you need anything further, please email us directly at *******************. We thank you for your business. Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc.

2/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My date of birth was requested, I tried to delete this information; the system would not let me delete it. Customer service also could not delete it. application date was 1/6/2016. I consider this to be identity theft since they hang onto my date of birth for 7 years. I should be able to delete this information from the form if I decide not to get the loan.

Desired Settlement: I would like my date of birth removed from their files and if I apply again in the future and do not want to take the loan I should have the option of removing the data.

Business Response: Initial Business Response /* (1000, 8, 2016/01/22) */ Hi ******, At a minimum Prosper is required by Regulation B, the implementing Federal regulation of the Equal Credit Opportunity Act to maintain loan application records for a set amount of time. We regret the negative experience. Prosper takes security of personal identifying information very seriously. We safeguard all data and documents related to applications and loans. Rest assured, the information submitted for a loan request is secure. Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc.

2/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper Funding is not providing a method for online payments which is an agreement made with customers. This has continued for 5 months unresolved. For the last 5 months, I have not been able to pay my loan without calling Prosper Funding to complain about the malfunctioning on-line system. I changed my bank from *************** to ******* in the summer around July 2015. The Prosper company DID NOT fix the drop down button for me to pay the bill so I had to call every single month for 4 to 5 months, this was July 2015, August, September, October, November and now December 2015 again. They said that it was an internal error and it would be fixed. It never was appropriately fixed. During this confusion Prosper Funding deducted an extra $500 out of my account. It had to be replaced by the company. Every month, I go to pay the bill I have to call representatives, ask for supervisors and the result is we upgraded our system and your account was affected by the upgrade that is why you cannot pay your bill. They then encourage me to pay right away on the phone. But this is not how it suppose to work. You are supposed to be able to go on-line and select a payment date for the funds to be drafted from you account. A VERY SIMPLE OLD FASHIONED ANCIENT PROCESS THAT THEY CANNOT PROVIDE. I am being denied a contractual obligation and agreement. Today, I went to pay the bill and the message on the screen said Payment processing failed. This was not possible because I did not try to make a payment. I also could not see any payments made since the inception of the loan which I am entitled to have on hand at my request without their assistance. This was the same message that was on the screen from last month's billing cycle. The bill is not being processed on their end and not due to a lack of funds or paying on my end. What are the consequences for companies who do this to customers for 5 months. I am also being deprived of seeing a historical statement of transactions of all payments made and their dates. I have no way as a customer to review my account, and tract activity. The only thing you see is a message they sent saying when the bill was due as a reminder to the customer. In essence, they are covering themselves to tell you your bill is due but making sure you cannot pay the bill unless you call them and stay on hold for extended amounts of time. I am beyond aggravated. Forward these concerns to CA Attorney General to investigate Prosper Co.

Desired Settlement: I would like to be able to see a historical statement of my account on line without having to call Prosper. I would like the malfunctioning system to be fixed so I can control when I pay the loan. I do not want to have to call Prosper to pay my loan because of their inadequacies. I would like Prosper to provide a billing coupon booklet or payment stub and return labeled envelope with an option for consumers. If not file a public complaint with the Attorney General to monitor their practices. I would like my account credited with two months loan payment for 5 month's of chronic inconvenience and excuses. I would like to be able to have a functioning drop down box with the Banks I have provided to pay my bill without the assistance of Prosper. I would like the system fixed and remove messages stating that payments failed when no payment was attempted. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2015/12/29) */ Hi ******, We apologize for the negative experience and issues impacting your ability to make payments online. A senior agent has been assigned to your account and will be reaching out to you to discuss over the phone. Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem still persists, I cannot pay the bill on-line with the correct drop down selections. Please rate them poorly for responding to customer concerns. This matter is totally unresolved. I cannot pay my bill! Please fix the system, it has been 6 months. Final Business Response /* (4000, 9, 2016/01/25) */ Hi ******, Per our conversation via email, the issue has been escalated for resolution. We anticipate having this corrected soon. Should you need additional assistance, please email ***************.com directly. Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc.

2/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceiving sales practice I received offer for up to S35,000 for a "fixed low rate". "No prepayment penalties or hidden fees. The loan was funded to my account with a APR of 16% and closing fee of $750 was deducted from the loan. By the time I realized the terms of the this loan were not good, I requested to return the loan (11 business days after it was funded to me). I was still charged $750 plus interest for the closing fee. I called with the assistance of my son and spoke with *****, a supervisor. He stated they were unable to refund the closing cost. I do not feel it is fair practice to lure in elderly people with what appears to be a good loan with "no hidden fees or prepayment penalties" then turn it into a situation like this. I did not request a complete refund of the closing cost as I understand there are some administrative fees in loan processing but I certainly think paying back $861 on a loan that I had only for 16 days total (11 business days) is unfair business practice.

Desired Settlement: I am specifically requesting a reduction in the prepayment penalty of $861 which is being called a closing fee + interest.

Business Response: Initial Business Response /* (1000, 5, 2016/01/05) */ Hi *******, We apologize for the negative experience. The pre-paid finance fee, or origination fee, is included in the Truth in Lending disclosure prior to accepting an offer. A senior agent attempted to reach you by phone today to follow up but was unsuccessful. She will be sending an email to the email address on file very soon. You may reply directly to that email with any further concerns. We appreciate you choosing Prosper for your personal loan needs. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) As mentioned in the original complaint, the advertisement was deceiving and I did not understand the terms of the contract. I returned the money as soon as my family helped me understand the terms of the loan were not what I thought I was getting. I am requesting a reduction in the "origination fee". I don't think $750 is a fair charge for having the money only 11 business days. This company seems to be praying on elderly people who are unable to fully understand these complicated loans! Final Business Response /* (4000, 9, 2016/01/25) */ Hi *******, We have been attempting to contact you by both phone and email and have been unsuccessful. We would like to address your concerns if and when you have a moment. Please reach out to the senior agent assigned to your case and we will be happy to speak with you. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

2/8/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hidden fees and high APRs are something this company specifically advertise against. Not true, and customer service severely lacking. Once in a while we fall down on our luck and need a little financial assistance to help us move forward. Unfortunately, loan companies like Prosper make it difficult for one to even get back on track with the amount of money that they charge. October 26th of 20** I was approved for a $***** loan. Of that, $***** was deposited directly into my bank account. I applied online and until my loan was approved, only then did I find out that I was being charged $300 to even process a loan. On top of this my APR was approved at 12.59%. Unfortunately, it wasn't until after approved and paying an astronomical amount that I found out from customer service that the 12.59% was the daily rate, and then another 16.20% a month. This is a huge interest rate. For keeping this loan for a little over a month I paid over $700 for a $***** loan. I understand that some loan places are not as ethical and charge a good deal to have a loan taken out with them. However, if one is to advertise about having no hidden fees, then have no hidden fees. If one is to advertise that you will be able to pay off credit cards with this loan, then don't make the interest and payments higher than that of a credit card. Truth be told I had to close my account and utilize credit card money (I have a 19% APR and it has been much cheaper than a prosper loan) to pay for prosper loan in whole because I could no longer afford it. I am not the greatest about financial aspects, though I do understand morals and values. The company has much more respect for money than customers. I believe they receive their money through intentionally deceiving their customers. Had I have known the loan would be so expensive I never would have wasted all that money. I paid the entire bill off on December 4th, 20** when I started calculating numbers in my head. I spoke to a woman named *******. She informed me the initial $300 they took out of the loan was Prosper's cut. She also tried to explain what all I was paying for, but again I had difficulty understanding due to the language and jargon being used from *******. Though what I did understand was that my payments were about $200 a month and I had about $200 worth of principle and interest that month as well. How would anyone ever pay off such a steep loan? She informed me that after my payment I would not owe anymore. This turned out to be untrue as well as I still had $6 or so in my account a few days later I owed. It wasn't a huge amount of money, but it was another lie from the company. I wrote a letter to prosper the week of the 4th of December, the week of the 11th of December and the 18th of December. I also wrote 3 or 4 complaint e-mails during the month of December. A customer representative got back to me on the 17th of December, but did not leave their name. They offered to try to make things right by offering to pay the leftover $6 that I owed, but according to *******, no money should have been owed in the future anyway. I am frustrated with the way I have been treated. I wrote back my frustration in letter and e-mail on December 18th. I don't believe they care about making things right with me (the customer). I believe they think I will give up if they continue not to respond. Though I believe their practices are wrong and unjust and I intent to expose them for the lies and deceitfulness, as well as the lack of consideration for me as a customer. I can't imagine how they received any positive reviews if this is how they treat their customers. I only kept this loan for a month. I don't belive I should owe about $700 of which I was charged. I wouldn't never go here again after everything that has happened.

Desired Settlement: I would appreciate a refund of all of my money based on the hassle that I have had to go through to have this $6000 loan for one month. If nothing else it least $600 of it refunded. I've spend countless hours on this and had horrible customer service.

Business Response: Initial Business Response /* (1000, 5, 2016/01/11) */ Hi *******, We regret the negative experience. Part of Prosper's goal is to provide a World Class customer experience, and it seems there are areas of opportunity for us to do better here. We apologize for any error in our attempts to explain how the Truth in Lending Disclosure document works, including the Origination Fee, Annual Percentage Rate and Finance Fee. As previously stated in your recent phone conversation with us, please reach out directly to the Senior Agent working on your case. She will be able to assist you further. Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a phone call from Prosper regarding some of my complaints. The interest and APR are unclear for a novice in finances. However, she did attempt to provide me with further information. Though I still do not appreciate the service I received before regarding informing me that after the loan was paid off that I would not owe anything further. That was not the truth as there was still another payment after I thought the loan was paid in its entirety. The representative that I gave the payment information to seemed to know little of what she was talking about. Please understand that loans, interest rates, and APRs are incredibly confusing to someone who is not a finance major or who holds that kind of job. It is the company's responsibility to try to further explain what one is getting into. The representative that I just spoke with tried to tell me the difference between the APR and interest rates, and that I did in fact believe I was getting a loan for 12% when that wasn't the case. It was still slightly difficult to understand but much better after a live person spoke to me rather than reading what was online. I don't believe there should be such a thing as signing up for an online loan unless the process is further explained. I did realize that instead of paying around 700 for a loan I kept for a month, I actually only paid a little less than 500. This is slightly an easier pill to swallow but still disheartening that I was charged this much to borrow $5700 for a month. My experience with prosper was still a terrible one for which my only semblance of any closure or understanding was the last representative I spoke to. I will never be taking out a loan with prosper again. Final Business Response /* (4000, 9, 2016/01/25) */ Hi *******, We understand that interest and APR can be very confusing and regret not addressing your concerns to your satisfaction initially. We appreciate the feedback and look forward to continued research into making this a much easier process for future customers. To confirm, the remaining balance was incorrect and as a result we have waived it. Your loan is paid in full and nothing else is owed. If you need further assistance, please email ******************* directly. Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc.

2/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Poor Customer Service and response. The verification process of my application was handled poorly. I was asked to submit id in the form of a Drivers License, Passport or Valid Government ID and a copy of a cancelled check or bank statement. The form of id was accepted. However, my bank statement was not accepted. I received an automated email notification indicating that the document was not legible. I double checked the document and resent the document via the upload a document process and via email. I continued to receive automated messages saying that the document was not legible. I finally had to pick up the phone and call a rep to confirm if they document was received and confirm if it was legible. Customer service rep ****** confirmed that the documents were received and legible and advised me that the documents are under review. After speaking with ******, I continued to receive automated messages about my bank statement. I had to pick up the phone once again and speak with a customer service rep who then informed that the statement was rejected because I scratched out my personal access information that has absolutely nothing to do with this process. I advised the rep that the information on the statement clearly displays the information that they need to process my application. I also offered to conduct a 3 way call with the banking institution to verify the information. The rep stated that the only acceptable form of documentation would be to resend the statement with out the scratch outs. At this point, I asked the rep to close out the application process. I am no longer interested in doing business with this institution. A simple call to my banking institution could have quickly resolved this outstanding issue. The lack of personal interaction made this a bad experience. I will definitely take my business elsewhere and would not refer this business to anyone.

Desired Settlement: I am not looking for any resolution. This complaint is being filed strictly for BBB info. to bring about awareness for future customers/prospects who may be considering doing business with this institution.

Business Response: Initial Business Response /* (1000, 8, 2016/01/20) */ Hi ***, We apologize for the negative experience. Prosper is an online lending marketplace and relies heavily on borrower documentation that is not altered or masked in any way. This is a security concern that we take very seriously to protect both our borrowers and investors. We regret we did not meet your expectations. To confirm, your account is closed per your request. If you need any further assistance please email ******************** Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc.

2/4/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Deceptive practices when advertising / funding loans. I applied for a prosper loan after receiving a mailing. I went online and was "pre-approved" for a $15k loan. The first thing I needed to do was link my personal bank account (which I did). Next I received an email to submit "bank account ownership" documentation (which I did). Next email I receive is "Thank you for visiting Prosper. More detailed information about why your loan was not funded is available in your Prosper mailbox. Sign in to read this message. Thank you, Prosper" So I go to sign onto my acct and it has already been closed. So I emailed them to get a reason why my loan will not be funded and get a the response "Based on the review of all information, we are unable to move forward with the loan origination." No one even bothered to call me to discuss or ask questions. They only asked for bank info, which they received. Why are they asking for bank info if they are not going to approve me? Very deceptive and poor process. I still have not received a reason other than a generic canned response. If they had any questions regarding info, etc. a LIVE person should call to discuss. We have just moved from IL to FL and have a different address on our bank account from our FL address so maybe that was and issue, but like I said, no one even bothered to call to discuss any possible issue.

Desired Settlement: I would like to know why they took my bank info prior to me being "approved" and why my loan was not funded. They asked for one doc and they received it. If they had questions regarding that doc they should have asked. And I don't want to hear "that is our process", because they should NOT be taking peoples bank account information if they are not going to fund their loan!

Business Response: Initial Business Response /* (1000, 8, 2016/01/19) */ Hi ****, We sincerely regret the negative experience. A senior agent has been assigned to your account and will be contacting you very soon. They will provide you with a direct line to discuss, and we look forward to hearing more regarding the interaction. Regards, ******************* Customer Experience Manager Prosper Marketplace, Inc.

2/3/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have repeatedly asked this company to quit sending me its unsolicited mail to no avail. This company continues to send me its unsolicited mail. Even though I have asked repeatedly for this company to quit sending me its unsolicited mail, the company ignores my desire to be permanently removed from its mail lists. ADDITIONAL DETAILS: Case is being handled by another organization: Direct Marketing Association

Desired Settlement: I want this company to permanently remove my name from its mailing list.

Business Response: Initial Business Response /* (1000, 5, 2016/01/28) */ Hi ********, We apologize for any inconvenience. To confirm, your information was removed from our marketing list. You may receive one or more pre-approved offer letters already in transit in the interim, unfortunately there is no way to prevent this from occurring. Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would accept the response from the company to which the complaint was filed provided that this company agrees to PERMANENTLY remove my name from their mailing list. Final Business Response /* (4000, 9, 2016/02/02) */ Hi ********, We regret that your experience with Prosper is not what you expected. To confirm, your information was removed from our marketing list solicitation which includes our mailing list. And you do not have any accounts with Prosper at this time. You may receive one or more pre-approved offer letters already in transit in the interim, unfortunately there is no way to prevent this from occurring. However after the next 30-45 days, you will never receive another marketing solicitation from Prosper. We hope this helps to resolve your compliant. Final Consumer Response /* (2000, 11, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After attempting to logon and get a loan through the website, I called customer service, and she requested a physical copy of my social security card. We received an advertisement through the US postal service and after much debate we decided to apply for a loan, so we used their online website and after going through it numerous times, because it kept kicking us out, it claimed that I already had an account with them, which is a lie. We called and spoke to a representative, she verbally asked for my social security number and placed me on hold. When she came back on the phone, she requested a physical copy of my social security card to be mailed to them, when I questioned this act, she said this is a common request. I have asked for all my information to be removed from their system and cancelled the loan. So, I am now worried about my personal information being used. This company appears to be nothing but con artists. Hopefully this will help another consumer from being dupped by this company.

Desired Settlement: I want this company to make sure that my personal information is not being used improperly. And, that ALL my information has been erased completely from their system.

Business Response: Initial Business Response /* (1000, 8, 2016/01/19) */ Hi *******, We sincerely apologize for the negative experience. One of Prosper's main goals is providing our loan products in the most efficient way possible, and it seems there's an area of opportunity for us to work on. Please consider this as confirmation that your account is closed and your personal identifying information is secure. Access to this information has been shut off and cannot be retrieved by anyone externally. If you need further assistance, please email *******@prosper.com and a senior agent will be assigned to your account. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (3000, 10, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like details as to how my information is secure not only externally, but also your employees having access. You have my social security number and you used deceptive business practices which does not give me comfort with my information in your businesses hands. I am keeping your response to my complaint and that way, if my social security number is used, you will be my starting point of my investigation. Final Business Response /* (4000, 12, 2016/01/25) */ Hi *******, When your account is closed, Prosper cuts off online access completely. Since we do not store customer submitted documents in online accounts, regardless, this is another safety measure we take to secure your personal identifying information. Internal systems are also restricted to departments and personnel that work with our customers. We take security of personal information very seriously and comply with all state and federal laws. If you need further assistance, please email *******@prosper.com and a senior agent will be able to assist you further. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Final Consumer Response /* (2000, 14, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/27/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company sends me pre-approved letter weekly, sometime I receive 2 a day. But when you go in to see what your approved for you get an instant denial. They are wasting my time. Even after I was denied they continue sending me the PRE_APPROVED certification. I see this is fraud. If a person is not pre approved then do not send them a letter(s) say they are.

Desired Settlement: DesiredSettlementID: No further contact by the busi I just want people to see that this company is a fraud and a scam. I hope people come to the BBB to check out the company and see it is a waste of time. And that anyone that is thinking a bout doing business with this company to see my complaint and just avoid the hassel.

Business Response: Initial Business Response /* (1000, 8, 2016/01/25) */ Hi *****, We apologize for the negative experience with receiving a marketing letter and being denied. The offer is considered "pre-approved", meaning we check your Experian credit score upon submission of your application. To confirm, this does not impact your credit score and is not visible to any other entity you authorize to view your credit score. We have removed your information from our database. Please note, you may receive one or more offer letters in transit in the interim. We hope this satisfies your request. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (2000, 10, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am good with this response. I still do not underestand why the company doesn't have a way to remove your information after the first denial.

1/25/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Credi mgr. Threatened to deduct $80 for cancellation fee when there is no signed contract ****** ***** wasthe loan officer trying to get me to purchase loan insurance

Desired Settlement: Stop contact

Business Response: Initial Business Response /* (1000, 5, 2016/01/06) */ Mr. *******, We are sorry to hear about this ordeal. A senior customer service agent will reach out to you with the results of Prosper's fraud department's review. Prosper takes issues with fraud very seriously. If you haven't already done so, we suggest that you report this to your local law enforcement. They should be able to assist you with this issue. Although Prosper has no record of contacting you in the past, we've made efforts to prevent you from receiving any marketing materials from our company in the future. Sincerely, Prosper Client Services.

1/21/2016 Billing/Collection Issues | Read Complaint Details
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Complaint: Applied for loan, cost me $490 in "fees", still never got the loan and wont refund my money I applied for a loan online. Then I got an email from prosper loan service saying I was approved to call the loan officer, ray martin, at XXX-XXX-XXXX to finalize. I did this on 12/4 and spoke eith dan martin. I was told that since I had bad credit that I would have to be approved for "insurance," so I was and then told to finalize the insurance I had to pay $250. I had to pay this by moneygram, when I did they had me send it to '****** ********* in FL. They kept telling me not to say this was not for a loan but for personal use so I wouldnt be charged more. I sent the money. I was told with that they would deposit loan in my checking account by end of day (was a friday). Didnt hear anything and no money by monday. I was then called and told there was an error with my bank. They would have to use western union, but id have to pay the fees to send it in advance. So on 12/10 I moneygrammed the western union fees of $240, again to ****** touchton. Then they called me back and I spoke with someone else and he said last thing was to pay state taxes, another $300. To begin with I was never told of these charges upfront, but I really needed the loan for bills, rent and groceries, etc so I spent what money I had for rent/ bills to get the loan thinking id get it back right away. I borrowed $300 to send and again they said moneygram to ****** touchton so I did. I was told id have my money sent that day. Was given western union tracking #s. Went to pick it up and numbers didnt work. By this time they were closed...I was called nect day and told there was a problem with the moneygram they couldnt get the money and so they cancelled the western union. So I called moneygram. They said this person had been reported for scam and they gave me my $300 back. Then I called and asked to just get my $490 back and forget the loan. I was told this wasnt possible as it was already processed. I have not gotten loan or my money back and now my checking account (which they had all info for) has been frozen for suspicious activity. Also they even sent me a friend request on facebook.....pretty sure ive been scammed but I really need my money back ASAP! Please help!

Desired Settlement: I need my $490 back ASAP

Business Response: Initial Business Response /* (1000, 5, 2016/01/05) */ Ms. ******, We're sorry to hear about this ordeal. Prosper has escalated this complaint to our Fraud department for investigation. A customer service agent will reach out to you and provide you with an update on your situation. Prosper takes issues with fraud very seriously. If you haven't already done so, please report this to your local law enforcement. They should be able to assist you with this issue. Regards, Prosper Client Services ******

1/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company repeatedly is reporting inflated investor returns. I have been raising this issue with them for the last 10 months ! I am a lender on the Prosper Marketplace. I am concerned about the average age they are quoting for my 2014 loans - 321 days. Today is 12/16, we are already 349 days into 2015, how can the average age of a loan issued in 2014 be 321? Understating the average age falsely overstates the investor returns. (Prosper divides the interest dollars received by the average loan age to arrive at an annualized return number). I had raised exactly the same issue with Prosper back in March 2015, and they did not have an answer even back then. Whether intentionally or unintentionally, Prosper is incorrectly reporting investor returns - overstating them. This misleads investors like me to think that our investments are doing well and entices us to buy more - this way Prosper makes it's commissions but we investors are losing our money.

Desired Settlement: Prosper should immediately do one of the following: 1. Either accept that they have been misleading investors by providing false returns data 2. Or explain to me how the average age of a 2014 note is 321 dollars on 12/16/2016. If "1" above is true, then Prosper should extend a public apology to all the investors and compensate them for the wrongdoing.

Business Response: Initial Business Response /* (1000, 5, 2015/12/30) */ Hi ****, An email was sent by our Investor Support Team earlier today regarding your concerns. Since it contains data pertaining to your individual account we have decided not to post it here. Please let us know if you need anything further by emailing ************@prosper.com. We thank you for being a valued member. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

1/19/2016 Billing/Collection Issues | Read Complaint Details
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Complaint: Prosper Never Listens or Contacts Applied for a consolidation loan after receiving information in the mail. Thought this would be a good time as the holidays are coming up and my wife was going on a trip. Applied in plenty of time for the loan and received emails stating that was approved and loan was funded. Then received a phone call on our home phone from the loan verification dept - "Hi this message is for ***** *** ***** Laura calling from prosper. If you could please give me a call back. My number is XXX-XXX-XXXX ext. ****. Thank you." WELL do not know who this person is because they never ever answer their phone. Called customer service and asked to be contacted on my cell phone and that never happened. Emailed them various times and never heard a response back. This has been very frustrating and has really impacted our holidays and my wife's vacation. Needless to say also received a 24 hour cancellation notice. Which is crazy because we have been trying to contact them for days!!! If this is the type of customer service this company puts out then maybe it is a blessing in disguise that we have not received the loan through them.

Desired Settlement: An explanation of their business practices and an apology for the wasted time spent trying to get this loan finished.

Business Response: Initial Business Response /* (1000, 5, 2016/01/01) */ Hi *****, We apologize for the negative experience, obtaining funds through our platform should be easier and more customer friendly than what was described here. As a matter of standard practice, all calls, emails and notes are reviewed for quality and training purposes. We regret this interaction and strive for excellent customer service, anything less results in opportunities for continued coaching and training and reviews of current policies and procedures. With other avenues for personal loans, we thank you for choosing Prosper. Let us know if any follow up is needed by emailing *******@prosper.com. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

1/15/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: An unjustified charge of $1.27 posted after the FULL payment and a 30 & 60-day late payment reported to the 3 Credit Reporting Agencies. After paying in FULL my balance over the internet, a $1.27 charge was posted next day, on my account. I immediately emailed Prosper customer service asking to remove the charge. By the time we exchanged a few emails to find an agreement, Prosper reported the account to the three Credit Reporting Agencies as being `late. I don't find that legal especially that the late payment refers to their extra charge of $1.27.

Desired Settlement: I'm seeking a correction to be done by Prosper to the Credit Reporting Agencies regarding late payments on my account. I'm seeking that the late payments to be deleted from my credit report A.S.A.P. The $1.27 was wrongly added to my account and the late payment reported to the three credit bureaus was unjustifiable considering that I notify Prosper in time about the error.

Business Response: Initial Business Response /* (1000, 5, 2015/11/17) */ Hi *****, We apologize for the technical error. The credit was made to clear out the balance but due to the timing of posting, the system reported it as a late payment. This should not have occurred and we regret the negative experience. We are in the process of updating all credit reporting agencies to remove the erroneous status. Please allow 5 business days to reflect the change. If you need further assistance please reach out to *******@prosper.com or call XXX-XXX-XXXX Monday through Friday from 5AM to 6PM and Saturday from 6AM to 2:30PM, all times Pacific. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello, Yes, at this time I'm satisfied with company's response. My hope is that I'll actually see the correction on my credit reports. Thank you. Final Consumer Response /* (3000, 12, 2015/12/16) */ Hello, I would like to re-open the case. The late payment reportings to the credit burros had not been removed yet. Please let me know what I need to be doing to reinstate the case. Thank you ***** ***** Final Business Response /* (4000, 14, 2015/12/30) */ Hi *****, We have confirmed the status update to remove the late payment has reached all three credit bureaus. If you do not see this update, please email us directly at *******@prosper.com. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

1/8/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: they collected 3 times the interest in they should hae. i payed my payments on time and they are saying i had 55 days of no payments so they charged. i payed my payment for may 11,2015 in April 24, 2015, and my payment for June 11, 2015, on may 15, 2015, so my next payment was to be due in July 11, 2015. both payments in April and may collected the interest due for the months of may and jun. but for July they took the entire payment that was due at that time for the correct and exact amount, they applied it all to interest. with this they have collected 4 months of interest in 2 months, even though i made all my monthly payments on time. they dont want to refund my account. this is a Very bad business, nothing but robbery

Desired Settlement: i want the money that was to go to principle for the amount payed in July to be applied to my account and adjust the amounts for that month and the following. i should be getting at least 130 dollars going to principle.

Business Response: Initial Business Response /* (1000, 5, 2015/10/14) */ We apologize for any confusion regarding how interest calculates on the principal balance. When you obtain a loan through Prosper you are provided a schedule of the set minimum amount to pay each month (installment) on a set day (due date). Loans are fully amortized which allows us to accurately project how much of each payment goes to interest and principal. To confirm, interest accrues daily on the current principal balance of the loan. This means the number of days between payments impacts the amount of interest accrued. When customers strictly maintain their payments through autopay the breakdown of interest and principal will stay within the projected payment schedule. In your case, the payment history reflects both payments taken automatically on the due date and manual payments before the due date. For example, your June 11th payment was made on May 15th - 27 days before it was due. The automatic payment on July 11th was made nearly two months after this payment, equaling the number of days interest accrued. However, because you had made several payments earlier than the due date the principal balance was lower than the projected schedule, resulting in less interest paid overall (counting everything up to July 11th). Let us know if you would like a side by side comparison by emailing *******@prosper.com. The breakdown of your loan is available through your online Prosper account and we would be happy to show you the overall positive impact made by paying early. Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except the response because i have done the math for the interest collected based on the date of payment and due date. and the payments that was made for june on may collected the same amount of interest as if i had payed the amount on the due date that's what my concern is i am owed at least 200 dollars of interest from the months of may to August. In regards to mentioning that i payed early on some months, if we use the example for the monthly payment for 05/11/2015. i believe i payed the amount for atleast 17 days before scheduled and the amount of interest collected was to be $53.31 - $57.15 but $91.42 was collected. if we are going based on this ratio which was explained to me by them when i got the loan; Daily interest rate. i am definitely owed more than $200. and for the month of June i payed it at least 25-26 days in advance and the amount collected for interest was 78.80 when it should be 18.75. if you are basing it on your response for paying in days in advance I understand if the computer made an error. All i want is the amounts of interest that where wrongly collected for June and July which should be 191.25 for the amount of June and July. I await your prompt response. Thank you **** ****** Final Consumer Response /* (3000, 26, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already informed the company of my settlement, yet they wish not to fulfill it. Now awaiting call from them for the past 2 weeks now. They stated they are going to review the calls Final Business Response /* (4000, 28, 2015/12/24) */ Hi ****, Our apologies for any confusion, per our last conversation we agreed to contact you should something be found through Prosper's phone recordings that indicated a mistake was made on our part. After careful and extensive research we were unable to locate any wrongdoing or misinformation provided. The interest accrual was determined to be correct and accurate. A Customer Advocate Team-member attempted to reach you by phone yesterday but was unsuccessful. She has provided her contact information by email and can be reached Monday through Friday, 10AM to 7PM, Central Time. Please call her should you need to follow up. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

1/4/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Prosper.com double withdrew from my checking account. Prosper would not refund the erroneous deduction immediately. Prosper.com never admitted or explained why the second withdrawal was made two days after the first payment. First payment was Dec 3. Second payment was Dec 4. Prosper.com would not refund the amount in a timely manner. I explained numerous times I needed the funds by Dec 10 for other loan payments. They said it takes a standard 5 to 10 business days to process a refund, despite the fact that it was their error. They refused to cover any fines/fees associated with my other payments that I am now unable to cover.

Desired Settlement: I would like that the funds be refunded immediately with interest and cover the 30% fines to cover the shortfall.

Business Response: Initial Business Response /* (1000, 5, 2015/12/16) */ Hi ****, We apologize for the negative experience. On November 16th, we received a call from you to turn off your automatic payments and also schedule a one time payment for December 3rd. Then, on December 1st we received a call to schedule one more one time payment that day. Per your request, one of these payments has been submitted back to your bank account. If you need anything further, please feel free to reach out to *******@prosper.com and a senior agent will gladly assist you. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

1/4/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have received 2 'guaranteed' offers in the mail that were later found to be mis-charactorized when applied for with a confirmation code. I was offered a 'preapproved loan' at a "low fixed rate of 5.99%" with a confirmation code of "********" for 'up to $35,000. But when i went online to apply for the loan, they collected personal information and then offered me $2000 at a rate of 13.99%. I believe this was never a valid offer, but a Bait and Switch for Senior Citizens.

Desired Settlement: They should have to publish online that they do NOT guarantee the offer, but will assess eligibility AFTER receiving personal information.

Business Response: Initial Business Response /* (1000, 5, 2015/12/16) */ Hi ******, Our apologies for the negative experience. On every "pre-approved" offer letter there is a notice on either the back or bottom of the form. It reads: "Pre-Approved credit offer: You received this offer because you met certain criteria for creditworthiness. We may not extend credit to you if, after receiving your application, we find that you do not continue to meet the criteria used to select you or you do not meet any applicable criteria bearing on your creditworthiness established prior to your selection..." To confirm, credit scores can change from the time we reviewed your profile to extend a pre-approved offer to when you received it and applied. While the pre-approved letter is based on your credit score at the time of review, we have to perform a credit pull at the time of application (does not impact your score). We regret we were not able to meet your expectations. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

12/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged late fee in final payment was told a refund be made within 15 days but they credit acct. after it was closed which don't help me Was told I would get refund after I made final payment on loan. Was charged late which was wrong then they email me saying a refund to be issued within 15 days after payment was received October 16. Still no refund then they email me saying the $15 late fee would be credited to account but account was closed. I will never do business with Prosper again and will advise anyone not to get involved with them.

Desired Settlement: All I want is the $15 refund due me.

Business Response: Initial Business Response /* (1000, 5, 2015/12/14) */ Hi ******, Our apologies for the error. We will be adding the credit this week to your bank account. Please reach out to *******@prosper.com for anything going forward, we appreciate you being a valued member of the Prosper Community. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

12/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Complaint- My online account has been non-accessible for over two weeks. I have made over 6 calls with ZERO resolution. There is no corporate number! I tried to make my regularly scheduled payment online over two weeks ago. When the site would not let me process a payment, I called customer support. For the past year, they have always asked for my last four SS#. This time they asked for the first 5. I explained I was not comfortable with that and told them the site was down. I checked back several times a day to check this issue so that I could make my payment on time. By that weekend, they called me regarding my payment. I explained I was not comfortable giving my first 5 SS# since they already have the last 4. I mailed a payment rather than giving those numbers. I've made at least 6 calls to different associates looking for management assistance, IT support regarding the web page or a corporate phone number. Rather than them giving me the information, I get the same run around. I just want them to update and fix my online account so that I can view my payments made and the balance on my loan. There has to be at least one person that can rectify this matter.

Desired Settlement: I would like the website updated so that I can access it immediately. I would like ANY late fees associated with this months payment waived as I have been attempting to make a payment for over two weeks.

Business Response: Initial Business Response /* (1000, 5, 2015/12/01) */ Hi ******, We apologize for the negative experience and subsequent lack of communication provided. The issue has been fixed and you should be able to see your loan and payment history online, as well as make payments. If there are any further concerns please email *******@prosper.com and a senior agent will be able to assist you. Any fees as a result of this issue will be corrected immediately. We thank you for being a valued member of the Prosper Community. Regards, ************-****** Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of right now, the website is down again and I am unable to make a payment online, view my previous payments or see if the late fee has been removed or any other load details. Please remedy this matter before my payment is late again. Final Business Response /* (4000, 9, 2015/12/16) */ Hi ******, We can confirm the issue has been fixed. When you successfully log in you should see your loan details on the overview page, as well as options to make a payment and view details of the loan. Regards, ************-****** Customer Experience Manager Prosper Marketplace, Inc.

12/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper has report inaccurate credit information regarding late payments to Experian and Transunion Credit Bureaus This is very damaging to my credit I have made numerous attempts to contact regarding this matter through emails, regular mail and phone calls. I can not get them to update the Credit Bureau with accurate correct information since February 2014 I paid off my loan in full on May 2014. I have inform Prosper over and over again about my dispute Prosper has ruined my credit by summiting negative information and inconsistent information with Experian and Transunion. These are violation of FRCA. I am elderly and should not have to go through this.

Desired Settlement: I would like my credit report to be updated accurately and timely, immediately because of this mistake, I have been wrongfully denied credit recently, which was highly embarrassing and has negatively impacted my lifestyle.

Business Response: Initial Business Response /* (1000, 5, 2015/10/28) */ Hi ********, We regret hearing the negative experience and will review the details of your credit report and payment history to make sure the correct payment history is reported to the credit bureaus. A senior agent will be reaching out to you within the next 24 hours. Thank you, Initial Consumer Rebuttal /* (3000, 7, 2015/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept the response once I see that my credit report has been cleared of all negative reporting. I have tried over and over to clear this myself. Final Business Response /* (4000, 9, 2015/11/18) */ Hi ********, Thank you for your time today in speaking with one of our senior agents. Please reach out to him directly should you need any further assistance. We appreciate your concerns. Regards, ****** ***** ****** Customer Experience Manager Prosper Marketplace Final Consumer Response /* (4200, 11, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I checked my credit report today and nothing has changed. The advisor told me that the 30 days late was so old that they don't matter because they won't hurt my credit. I need them to be removed period, like he told me he would.

12/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Scum bag company. They charge $500 closing fee but do not tell you. I completed a loan application with www.prosper.com. Their website says NO hidden No disclosures given. I found out about this fees right before funding when I saw the amount they were putting into my bank. I called Prosper and they said I agreed to terms when I completed application. I asked for proof that I agreed but they could not show me any proof.

Desired Settlement: Shut them down for unlawful business practice.

Business Response: Initial Business Response /* (1000, 5, 2015/12/01) */ Hi ******, We apologize for the negative experience. The fee is the cost to originate the loan, also known as an origination fee or pre-paid finance fee. This fee is highlighted on step three of the application and is located on the Truth in Lending document before accepting the terms. A copy of this document is located in your online Prosper account. It appears we have successfully canceled the loan per your request, which means you are not responsible for any fees. If you need further assistance, please reach out to *******@prosper.com and a senior agent will be able to assist you. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

12/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a letter in the mail stating that I was pre-approved for a loan up to $35,000. I was denied any loan with them when I called. I received a letter from Prosper in the mail stating that I was pre-approved for a loan up to $35,000. A confirmation code was given in the letter. When I called to initiate the loan, the representative said that I was not approved and could not get a loan with this company. How can I be pre-approved and then not be approved? I would like the company to go ahead with my pre-approval and allow me to initiate a loan.

Desired Settlement: I would like the company to go ahead with my pre-approval and allow me to initiate a loan.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ Hi ******, We apologize for the negative experience. A senior agent has been assigned your case and will reach out to you by phone. If you need anything additional, please contact *******@prosper.com. We look forward to speaking with you. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prosper has failed to respond to my written requests regarding my identity theft that Prosper attributed to. Prosper has failed to respond to my written requests regarding my identity theft that Prosper attributed to. I am a victim of identity theft. Your company conducted multiple unauthorized inquiries into my credit on September 12, 2015 through both Prosper and Lending Club. Your company has not responded to my written request. Pursuant to 15 U.S.C. § 1681g(e), please inform me of the reason for your inquiry and send me any applications or records in my name. Please confirm receipt of this request within 30 days.

Desired Settlement: see above.

Business Response: Initial Business Response /* (1000, 8, 2015/12/09) */ We spoke to the customer directly and determined that an application was submitted through a third party the same time his credit report indicates. A letter will be submitted to the customer detailing our findings. As indicated to the customer, no loan was originated nor did we capture any personal identifying information. Initial Consumer Rebuttal /* (2000, 10, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please keep all business records related to this matter. Further inquiry may be necessary.

12/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Harassing Collection Calls I continually have problems with prosper regarding the posting of payments to my account. My payments are mailed directly from Bank of America each month. However, I routinely experience problems with Prosper promptly applying the payments to my account. In the interim, I continue to receive harassing calls from Prosper for their inability to promptly process and post payments to my account. The most frustrating piece is during my conversations with Prosper, none of the dialogues is ever documented in their files. Conversely, I continually receive call after call after call. Most recently, my November 2015 payment was mailed from Bank of America. Bank of America contacted Prosper on my behalf regarding the payment on 11/18 (attached). BOA advised the representative that a replacement payment would be forwarded and a stop payment would be placed on the original payment issued. Conversely, I have continued to receive multiple calls from Prosper regarding the November payment. Each time I speak with a representative - no one is able to access or review prior conversations with other Prosper representatives. Indubitably, this is turning into a very hostile situation and I am getting frustrated having to tell the same story over and over. I have also forwarded communications to Prosper Customer Support via email (*******@prosper.com) to no avail.

Desired Settlement: Address their payment processing procedures as well as educate their employees on the importance of documenting accounts to mitigate future problems.

Business Response: Initial Business Response /* (1000, 6, 2015/12/07) */ Hi *****, We regret the negative experience you've had with billpay payments. A senior agent has been assigned to your account and will be in contact shortly. We look forward to speaking with you. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (2000, 8, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have repeated asked for the ability to exchange or sell notes purchased by this company with not response recourse or answer. They falsely advertise the easy by which you can remove funds and/or trade notes. I will remove funds as fast as possible and never invest with these criminals again but you must inform other investors of their false advertising and misleading practices.

Desired Settlement: I would like all funds outstanding returned to my account.

Business Response: Initial Business Response /* (1000, 5, 2015/11/20) */ Hi *****, We apologize for the negative experience. We received inquiries regarding set-up of the account to sell notes, and sent instructions back to the email address on file on the following dates: 11/07/2014 11/17/2014 11/12/2015 Due to the current Prosper account set-up, there are additional steps needed before accessing the secondary trading platform. If you did not receive these instructions please let us know by emailing ************@prosper.com. We have attempted to reach you by phone this week but were unsuccessful. Please reach out to our Investor Team directly for further resolution, the phone number was provided in the voicemail. We will be able to assist in the account set up. We regret this did not meet your expectations and look forward to working with you to gain access. Regards, ************-****** Customer Experience Manager Prosper Marketplace, Inc.

12/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unsolicited emails and credit checks I received a letter in the mail from Prosper stating in bold letters "Your credit scores are too low to continue". It went on to state that "we are unable to accept your loan request because the combination of your FICO(r)08 credit score and your Prosper score are too low." I am irate about receiving this letter for the following reasons: 1) I never applied for a loan from Prosper 2) I never inquired about receiving a loan from Prosper 3) I received this letter at the same time I received another letter from Prosper asking me to apply for a loan 4) Prosper did a soft pull and sent me my FICO(r)08 credit score which I did not ask them to do. While it may be a soft pull and this could possibly impact my credit score and I consider this an absolute invasion of my privacy 5) Prosper gave me information about factors that adversely affect my credit score....as if I needed this information. I don't. I check my credit score quite regularly and know that information. I don't need Prosper to give me this information especially when I did not request for Prosper to give me a loan. I spoke to another agent on 11/18/15 and was told that I could have received this letter because I may have applied to one of Prosper's partners. If that is the case, I am disappointed that I am not aware of these partnerships before applying. I assume that they are different companies and would prefer that my information not be so easily shared and accessible via these partnerships.

Desired Settlement: I want the organization to cease this practice. I want a phone call from an executive from the company acknowleding that they received the letter and that they will work to cease this insulting practice and to stop checking my credit without my permission.

Business Response: Initial Business Response /* (1000, 5, 2015/11/20) */ Thank you for taking the time to speak with us today over the phone. We apologize for the negative experience, please reach out to me directly should you have any additional concerns or questions going forward. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

12/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceptive advertising, sharing banking information before background and documentation is requested. The sales proactive was through a mail solicitation. The email follow up was extremely poor. My personal data was shared with other marketing groups as well. i then received a phone call from a prosper rep and then provided different customer sales numbers than that provided on website. When I asked questions, their answers were very weak. The website asked for my banking information through www.prosper.com, 1-877-694-7381 *******@prosper.com. I was led to believe that my account would be funded with $15,000, given my bank information. I then learned that why wanted my tax returns and other personal information. The answers were also weak and that they were not even close to making a decision around my loan. My experience was extremely poor.

Desired Settlement: Get out of the mass marketing business - very deceptive.

Business Response: Initial Business Response /* (1000, 8, 2015/11/19) */ Hi ******, We apologize for the negative experience. Your information has been removed from future marketing solicitations, however you may receive one or more letters currently in transit. We thank you for your consideration. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc.

11/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Marketing and account information is consistently sent to my address even though I have never done business with this company. I have never done business with this company, yet they keep sending marketing and account balance information to my address and addressed to "***** ****". I have been at my current address for over a decade. I have written to this company multiple times over the years, but they do not stop sending my this individual's information and marketing ****.

Desired Settlement: I do not want anything further sent to my address and do not want to be contacted by this business every again. Their constant mailings and disregard for my wishes to be left alone borders on harassment.

Business Response: Initial Business Response /* (1000, 8, 2015/11/04) */ We apologize for the inconvenience. We were able to locate the file and remove it from the list. Please note, you may receive one or more letters in transit. Thank you,

11/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper approved me for a loan but I could never reach anyone on the telephone or via their web address. Then Prosper cancelled my loan approval. Prosper.com advertises loans online. I applied. Prosper told me that I have been approved. Prosper told me I would receive an "address verification" post card that I never received. Prosper never responded to any email inquiries I submitted. A Prosper "Verification" Officer named "********" eventually called me and left a phone message. I kept calling her back and repeatedly got her answering machine. Her message said she would return my call the next business day and she never returned the call with in that time frame. I actually took off two days from work on XX-XX-XX and XX-XX-XX to speak with ********. Yet every time I called her I got her answering machine. I called her and left a stern message telling her my concerns and letting her know I would report them. No other company I deal with acts this way. I was becoming very suspicious. I care for an elderly relative and I also have a job which makes my time very limited. I left phone messages for ******** offering ways that she and I could talk. She never followed any of my concerns. This company does not listen to its customers concerns. On XX-XX-XX I received a phone call message from a Prosper "Verification Officer" named *******. I was at my job when I received this phone message and it was 7:35PM East Coast time. I could not return that call because I was on break at my job. When I got home I returned *******'s phone call and also left a message for ********. When I checked my **************@yahoo.com email Prosper had emailed me and told me I would be cancelled. I called both "Verification Officers" and told them that YES they had better make sure I was cancelled and that I was reporting them to the authorities. Please Investigate. You can contact ******* and ******** at the phone number and extension below. Thank-you https://www.prosper.com/about/contact-us X-XXX-XXX-XXXX ext ************ ext **** *******

Desired Settlement: You should really investigate this company. I did everything that their web site requested and they approved me for a loan. It's not my fault their representative was never at her desk to pick up the phone. I am 52 years old and care for an elderly woman and I also work daily. I have to work! Prosper did not listen to or respond to any inquiries I made on their website, through their email system or via their phone representatives. They should act professionally and honor their word!

Business Response: Initial Business Response /* (1000, 5, 2015/11/10) */ Hi ****, As a matter of standard procedure, these calls and emails are reviewed for quality and training opportunities. It appears we had attempted to reach you during our normal hours of operation but were unsuccessful. We understand the frustration and sincerely apologize for the experience. If you would like to speak with someone directly regarding your experience please email *******@prosper.com and a senior agent will be assigned to your account. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prosper's response is a total lie and I do not accept it for the following reasons. This matter has also been sent to the Federal Trade Commissions for investigation. No one at Prosper replied to any of my many website and email inquiries. I took a Monday and Tuesday off with my phone near by and noone from Prosper called me. I repeatedly called the Prosper Representative who was never at her desk. When I left messages telling Prosper I would file complaint, they cancelled my policy. Prosper should offer the loan that they said I had received and make sure they are picking up their telephones during their normal business hours. For these reasons this company needs to be investigated, corrected and exposed.

11/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Not being allowed to cancel a loan before monies have been allocated.. Not allowing for 3 day cooling off period for cancelling contract. Not being allowed 3 day cooling off period for cancelling loan contract before monies are even allocated ... Being forced to accept loan I no longer want.

Desired Settlement: I want to not be responsible for the $500 loan fee.

Business Response: Initial Business Response /* (1000, 5, 2015/10/28) */ Hi *******, We apologize for the negative experience. To confirm, this loan has been canceled per your request. Calls are monitored for quality and training purposes, which we review in these types of situations. If you feel any action needs follow up please reach out to the senior agent working on your case (left voicemails with her contact info), or Customer Service at XXX-XXX-XXXX. We thank you for considering Prosper Marketplace for your personal loan needs. Thank you, ****** *****-****** Customer Experience Manager Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a voice-mail from Prosper stating that they will be charging me some kind of fee, even though the loan has been cancelled...Again, let me reiterate that I never received any money from these people. .I cancelled the loan before any monies reached me...So I don't know what fees they think I'll be paying them..I feel very harassed by this company.. Final Business Response /* (4000, 9, 2015/11/12) */ Hi *******, To confirm, all fees associated with the origination of the loan have been waived. The senior agent who left the voicemail advised that the loan was closed and no further action was needed to be taken. She did mention that due to transactions to and from the bank account there could be a duplicate payment issue which we would be happy to address if needed. We have been attempting to reach you regarding final resolution but have been unsuccessful. Please let us know if you need anything further by emailing *******@prosper.com. Regards, ****** *****-****** Customer Experience Manager Prosper Marketplace, Inc. Final Consumer Response /* (2000, 11, 2015/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

11/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Continuous delivery of unsolicited marketing letters. I keep receiving unsolicited marketing letters for loans. however, I have opted out of receiving these letter both by calling the number listed in the letters and by writing to all three major credit reporting agencies.

Desired Settlement: Please get them to stop sending me these offers.

Business Response: Initial Business Response /* (1000, 8, 2015/10/29) */ We apologize for any inconvenience. Your name and address have been added to our do not mail list. Please note, you may receive one or more letters in transit. If you need anything further please call our Customer Service line at XXX-XXX-XXXX. Thank you,

11/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: prosper repeatedly debited my bank account for a loan payment that was paid, resulting in my account being overdrawn. Prosper debited my bank account for a loan payment on the 20th of September for $670.00 , and was paid. Then, without my authorization they debited my account again on October 1st for another $670.00. The result was my account became overdrawn, other payments were rejected, I incurred hundreds of dollars in bank fees , my credit score has been damaged , I cannot pay upcoming bills because my account is overdrawn and any money I deposit will be taken by the bank, putting me in a financial bind. Upon contacting prosper , they admitted they made a mistake but refuse to refund my money to my account, and generally give me "the run around ", put me on hold for extremely long periods , then hang up.

Desired Settlement: My money refunded , plus the bank fees And late fees that have been charged as a result of prosper stealing my money, and letters to my creditors that prosper is responsible for my payments being late.

Business Response: Initial Business Response /* (1000, 7, 2015/10/21) */ We regret the negative experience. A senior agent has been in direct contact with Mr. ********** and has provided her contact information should he need anything further. We appreciate Mr. **********'s business and look forward to providing him a better experience.

11/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Refuse to approve loan I was online just researching about personal loans came across this website where I can check my rate but they wantedto pull my credit iI said no close out the page next thing I know the I get an email saying thank you for your request but unfortunately we cant approve you even though it was just a soft pull now when I try to apply I keep getting denied even though my credit score is 700 and I have excellent payment history and I just owe one creditor a small balance they say I was denied because I have too many inquiries well if they pull experian I should only have like 8 I didnt know that was so much why is this company so picky everybody that lives on this earth needs help sometime I just hope when someone at this company needs it someone finds it in they heart to give a helping hand

Desired Settlement: I want them to approve me for a loan give me an opportunity thats all have faith take a chance

Business Response: Initial Business Response /* (1000, 5, 2015/10/09) */ Hi ******, Sorry to hear about your experience. While Prosper does review the numerical credit score, it is not the only factor used in making an offer. Details as to why your application was not approved can be found on your Adverse Action notice, including your credit score from Experian (FICO 08. This also does not prevent you from applying in the future. After the standard waiting period you are eligible to apply again and check your rate. Your account will remain open in the interim and welcome you to come back. If you need further assistance, please email *******@prosper.com. Thank you, ****** *****-****** Customer Experience Manager Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the letter I received it said we were unable to approve you because you have to many inquiries and I told them that I shouldn't have that many because I disputed most of them with experian thats why they did another application and was denied again because they said the system takes 30 days to update so the changes wouldn't reflect yet on my report Final Business Response /* (4000, 9, 2015/10/26) */ Hi ******, The number of recent inquiries is one of a few reasons why the application was denied. The Adverse Action notice located in your online Prosper account will provide further details regarding the decision. This notice also includes the numerical FICO 08 score and provides instructions to contact the credit reporting bureau should you feel any information is incorrect. We base our decision in part on the credit report obtained by Experian. To reiterate, you will be eligible to apply again after the initial waiting period has passed. Your account will remain open in the meantime. Thank you, ****** *****-****** Customer Experience Manager Final Consumer Response /* (4200, 11, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They claimed it was because to many inquiries nothing else but now saying its several factors I have the the letter they sent me theirs always gone be an excuse to deny your loan even though I pay my bills on time never any late payments no derogatory accounts I asked for a simple small loan that would have been paid back I wouldn't need a 3 year payment plan now they say im welcome to reapply after some time has passed *** what to be told no in my face your not good enough for us ive been told no too many times dont think I want to hear again so you close this complaint

11/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was recently approved for a $2000.00 USD loan from Prosper.com. After speaking with ****** @ Prosper twice at length, my loan was declined I was approved for the loan on Friday, September 26th, 2015 and asked by Prosper.com to verify my bank account with Wells Fargo Bank. I submitted a Direct Deposit Information form several times via e-mail from September 28, 2015 through October 2, 2015. I received a telephone call from ******, a loan specialist at Prosper.com asking for permission to conference call Wells Fargo Bank and verify ownership of the account. I gave verbal permission which allowed ****** at Prosper to ask Wells Fargo my name, the identity of any co-owners of the checking account, my checking account number, my date of birth, my residential address, and the length of time the account has been opened. I also authorized, and allowed Wells Fargo Bank to disclose all the requested information to ****** at Prosper.com. Additionally, ****** asked questions about my credit and lending history, which was provided by TransUnion, a credit reporting bureau, to Prosper.com. ****** assured me that would be the last telephone call from Prosper. On Tuesday October 6, 2015, ****** from Prosper called me again to ask for the account numbers of 2 major credit cards under my name. He assured me my loan would be disbursed shortly. On Wednesday, October 7, 2015, Prosper sent me an e-mail stating my loan application was denied. When I tried to log into Prosper.com to access a denial letter, I was locked out of the website. I called Prosper to inquire about the loan denial and was told no further information would be provided to me by a customer service representative who refused to state his name. I am concerned about the security of my personal and financial information. Prosper.com has all of my credit and banking information, as well as my personal data including my social security number. I also have no official confirmation that my loan request was formally processed. Prosper refused to send me an official statement via standard correspondence explaining their denial. I am a resident of ******** state. I ask you to please investigate this claim on my behalf.

Desired Settlement: I am seeking a formal written letter of explanation from Prosper regarding my loan application.

Business Response: Initial Business Response /* (1000, 5, 2015/10/09) */ The phone conversation with the bank was one of several phone conversations Prosper had with the customer and was not the main factor in our decision. Based on other phone conversations and documentation, there were discrepancies we could not reconcile and therefore could not continue forward. Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I requested a formal written letter via postal mail of explanation. This is not a formal written response to my complaint. Please notify me when it will be mailed. Final Business Response /* (4000, 9, 2015/10/21) */ Prosper Marketplace offers its loan product solely online and all communication is provided electronically or over the phone. As such, an email explaining the reason for the cancellation will be sent to the email address on file within 24 hours. Prosper takes security of personal identifying information very seriously. We have removed access to the account on the public site as well as safe guard all documentation and notes related to the transaction. Final Consumer Response /* (4200, 13, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I requested formal written correspondence, not an e-mail - please spend the necessary postage to fulfill my response.

10/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My advertised rate of return on the first page of my prosper account as an investor is 10.79% annualized. My actual rate of return is Negative. My advertised rate of return on the first page of my prosper account as an investor is 10.79% annualized. My actual rate of return is Negative. I deposited exactly $5,000 from March of 2014 to May of 2014. As of my last statement my account value was ~$4,400. I had not taken any withdrawals. I have lost roughly $600 and yet Prosper still maintains that I have a 10% positive return on my money. This is blatant fraud. They must not be considering the charge offs in their calculation or their system has a major material weakness.

Desired Settlement: The company should issue a notice to investors that their return calculator has been misinforming potential investors and that they will correct it for future investors.

Business Response: Initial Business Response /* (1000, 5, 2015/09/28) */ Hi ****, Apologies for any confusion regarding your Return calculation in your Prosper Investment account. To confirm, only notes purchased on the Prosper platform are included in the Return. It appears most of your investments were made through the secondary trading platform (on Folio). These notes, both purchased and sold, are not included. This explanation is always available on the Investing Details page in your Prosper account (after you log in, on the Overview page click View Details next to Annualized Return*). There is a short FAQ section on the middle of the page which shows a Q&A about this specific topic, titled "Why do we exclude Notes traded on Folio (and how might this affect your returns)?" Below is the answer: "We present Annualized Returns on Notes to simplify the comparisons with other investment returns, but the sale of a Note on our trading platform represents a discrete return that we think should not be annualized. For example, if you purchase a Note through Prosper on January 1, receive a single payment on February 1, and then sell it at a 5% premium on February 2, your Annualized Return on that transaction would be more than 50%. But there is no on-going return from the transaction, so annualizing the figure would be misleading. Only non-delinquent Notes can be sold on Folio; for investors who trade aggressively, a larger percentage of Notes may remain that are delinquent or defaulted. The relationship between "current status" and "ability to be sold" will cause a lower Annualized Return calculation than would have been the case for a non-trader." As of today, the Return is an accurate representation for notes purchased on the Prosper platform. If you ever need to reach out to us directly going forward, please email ************@prosper.com. Thank you, ****** *****-****** Customer Experience Manager Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is misleading as well. You make it sound as if the gain/loss on a purchase or sale of a note is not included in the return when the actual interest/chargeoffs from the note itself are not included. your own website states: "To calculate the Return, ALL payments received on borrower loans, net of principal repayment, credit losses, and servicing costs for such loans, are aggregated and then divided by the average daily amount of aggregate outstanding principal." All payments received and credit losses are clearly not calculated in my returns. I'm giving your company a chance to do the right thing here. Your response was well written, but advertising false returns on notes issued and managed by your company whether purchased directly or indirectly (through folio) is not acceptable. If I have a note that you manage I expect you to include that note in my total returns. Final Business Response /* (4000, 9, 2015/10/15) */ Hi ****, Again, apologies for any confusion over the method by which we calculate the Return presented in your Prosper investment account. While we appreciate your feedback and have considered it thoughtfully, we believe we have appropriately disclosed to you and all of our investors the method by which we calculate Returns. For your review, we have included two screenshots: the FAQ which appears on both the Investing page of your account(above the breakdown of payments and notes) as well as the Help section available to anyone browsing prosper.com. The other is the disclaimer at the bottom of the Investing page which includes "All calculations exclude Notes bought or sold on Folio." Regards, ****** *****-****** Customer Experience Manager

10/26/2015 Problems with Product/Service | Read Complaint Details
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Complaint: The loan application process. I am filing this complaint on Prosper because the whole process has been a nightmare. I put in my application on Sep 2nd 2015 they pre-approved me I uploaded all my documents and they said 2-4 Business day to review my documents. They ended up telling me I had a duplicate account and closed the account as a duplicate account. I then was not able to log in and had to re-list on Sep 5th 2015 I was once again told to wait 2-4 business days. I got a call on Sep 11 and was told my application was being sent for approval we are on sep 18th and I have yet to hear from anyone yet. I have sent numerous emails and they do not have the common courtesy to even respond. Total waste of time.

Desired Settlement: Put this complaint in to warn other potential customers.

Business Response: Initial Business Response /* (1000, 8, 2015/10/08) */ We regret the negative experience. As a matter of safety and security the account(s) has been closed as well as calls and processes are reviewed for quality and training purposes.

10/26/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: My husband and I have both signed up for the FTC's OptOut Prescreen. However, Prosper keeps sending offers of credit to our address. My husband and I signed up for optout prescreen. However, Prosper continues to send us offers of credit to our address. For me, they send ads to both my married name and my maiden name.

Desired Settlement: I wish to receive absolutely no mail to our ********************************** address - in the name of ***** **********, ******** **********, or ******** ****** from this company!

Business Response: Initial Business Response /* (1000, 8, 2015/10/08) */ Our apologies for the frustration. We have identified one of the names but we're unable to locate the other two. We have reached out to ******** directly by email and will await her response.

10/26/2015 Billing/Collection Issues
10/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I paid off a loan balance the they immediately took the payment 5 additional times and overdrew my bank account over $18K. I contacted them immediately and provided them my bank documentation that they did withdraw the funds even though they confirmed on their end also. I gave them 24 hours to process the refund and they did not. They will not process the refund for "days" nor will they refund the bank fees, interest and other expenses I am incurring due to their negligence.

Desired Settlement: DesiredSettlementID: Refund I would like the refund processed immediately and shut them down as they are also a Security Broker.

Business Response: Initial Business Response /* (1000, 11, 2015/09/25) */ We appreciate you reaching out and regret the negative experience. An issue was identified and corrected immediately. The extra payments were submitted back to your bank account the next business day. Regarding the fees incurred by your bank - this was the reason we had requested to see the bank statement to confirm the number of fees and total amount to refund back to your bank account. We have made several attempts to reach out to you and have been unsuccessful. And fees due to Prosper's error should be refunded to you. Please let us know at your earliest convenience by emailing *******@prosper.com, and a senior agent will handle your case personally.

10/13/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company is mailing me multiple times per week with trick mails that look like a check, but aren't. it's cheap and pathetic, and not professional see summary

Desired Settlement: Change business practices or lose BBB accreditaion

Business Response: Initial Business Response /* (1000, 8, 2015/09/25) */ We have removed this customer from our mailed marketing list. Because marketing letters are pre-printed in advance there may be one or two letters that the customer may receive in the interim. As always, the customer can opt-out of pre-screened offers by calling the toll free number located on both the front and back of the letter: X-XXX-XXX-XXXX. Thank you,

10/9/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: The customer support group could not even calculate for me on the phone, dollar amount to payoff a loan. Then I requested it be send to me by email, guess what, the WHOLE amount was deducted from my bank account and more than balance I had. How can you have to pay more on a loan you are doing a payoff???. Been calling since last week, today instead of a payoff statement I got a pay statement, I know what I have paid on it. Trying to receive in bank, or get amount deducted from my checking account for three (3) days, and they have not been able to do. Excuses run from supervisor has to verify, need bank statement amount was deducted, to we will call you back. Today being third time I was promised they will call me back in fifteen minutes. Have gone thru 6 customer support persons, and I have not found one knows what they doing. One of the customer support agreed amt. was deducted by error, had a system update on weekend. HELP, amt is almost $12,000 Account_Number: Prosper: Statement R

Desired Settlement: DesiredSettlementID: Refund Need amount that was deducted from my checking account reverse, and then given statement, how much it would be to payoff loan. and Amount cannot be more than loan balance. Do not want to deal with them or recommend to anyone getting loan here.

Business Response: Initial Business Response /* (1000, 5, 2015/09/11) */ We appreciate the opportunity to address your concerns and regret the negative experience you've had so far. This call was reviewed for quality and training purposes, and based on our findings it seems there was a disconnect in communication. The agent queued up a payoff per your request but was unaware this was just to determine a quote. It was further reinforced to the agent by your question of "will this come out of my checking account?" and the agent reiterating the date and amount(s) of the payment withdrawal from said account. This statement was confirmed by you at the end of the phone call. If this payment was still not supposed to pull, please call us and let us know immediately. We appreciate your business and hope to resolve this matter to your full satisfaction. Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) But will never do business with them again. What kind of agent cannot explain,balance or why. I had said yes to deduct balance until balance she gave me was more than balance I had, since when, when paying off a loan, is balance greater than the amount owed on a loan??? The reason told to me was calculated daily, sorry this does NOT make sense. I paid more than balance owe on the final payment. Can someone explain that to me? I asked her then to send me how this was calculated then and called again, since did not get the statement. To this day no one ever explained. Final Business Response /* (4000, 9, 2015/09/25) */ The initial payment quoted included principal only. Loan balance is calculated with applicable fees, accrued interest and principal. The principal balance at the time was $11,728.36, but the total loan balance was $11,807.71, which included the principal balance and the $79.35 accrued interest from the last payment. The $11,807.71 was the correct payoff, it was just applied in two separate payments in error instead of one. This is why the agent explained one payment was for principal and the other for the remaining balance. We regret this caused confusion over the payoff amount. If you need a total breakdown of how payments were allocated please email *******@prosper.com.

10/9/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: fine til they found out i disabled than extra triple verify things, not fair i pay my bills prosper great if you not disabled. you can have over 750 credit score never been late will go great til you tell them some of your income comes from being disabled than they want lots of forms not needed. not a vet or disabled friendly company

Desired Settlement: do as said, nothing more or less.

Business Response: Initial Business Response /* (1000, 5, 2015/09/23) */ We regret hearing about the negative experience. Prosper follows all state and federal lending laws and do not discriminate against disabled individuals. You were asked to provide further supporting documentation of your income based on your stated employment status, since it may have included more than one source. This is consistent with other types of verification Prosper may ask prospective borrowers such as yourself to provide. We hope you consider Prosper for your personal loan needs in the future. Should you need anything further, including any accommodation for submitting paperwork, please reach out to us at ***************@prosper.com and a senior agent can work with you directly.

9/29/2015 Problems with Product/Service | Read Complaint Details
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Complaint: The representative I spoke with either would not or could not answer any questions about an offer. I applied online for a personal loan using Prosper.com I called the # indicated online to discuss the loan options XXX-XXX-XXXX. I spoke with *****, I asked him to explain the details of the loan and whether I could negotiate the interest rate with someone. He told me he could not explain why I was being offered the rate and that I could not speak with anyone who did. While he was polite, he did not answer any questions and was unwilling to direct my call to someone who could answer my questions or could tell me how the determination was made. I also found it unprofessional when he suggested I have bad credit or high utilization. I keep my cards below 10% utilization and have a 701 Fico, 722 Experian

Desired Settlement: I would like to speak with someone at this business to explain why my interest rate offered is so high and go over the specifics of what went into the decision for a high interest rate and renegotiate

Business Response: Initial Business Response /* (1000, 5, 2015/09/11) */ Hi *****, We're sorry to hear about your negative experience. When you have a moment, we'd like to address your concerns once more over the phone. A senior agent has been assigned to your case and has reached out to you by email. Please contact her directly going forward. We look forward to talking to you soon. Regards, ****** ****** Customer Experience Manager

9/22/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I called prosper loans, with whom I have two personal loans, and asked them if there was any way I could consolidate my loans at a better interest rate due to financial hardship. I explained to the woman I was trying to avoid bankruptcy. When the woman said there was nothing she can do for me, my rates are fixed, and she apologized. I then questioned the fact that the investors would probably want something rather than nothing at all. She then repeated the fact that my rates are fixed and there is nothing she can do. I then asked her if I could speak to a supervisor and she asked me with what it regarded to? I told her my account. She then examined to me that there was nothing anyone can die because my rates are fixed. I told her I understand that, but I would still like to speak to a supervisor. She than put me on hold for about three minutes and got back on the line, apologizing, but there is no supervisor available because she had already explained to me my rates are fixed. I to her no problem that I hope she recorded my call because I was contacting the BBB. She then said she did. Product_Or_Service: Loan

Desired Settlement: DesiredSettlementID: Contact by the Business I would like to be contacted by the business with hopefully an agreement in which we can come to a payment agreement in which meets both of our needs. I would like the contact to be made by someone who can assist me, and not remind me the rates are fixed.

Business Response: Initial Business Response /* (1000, 5, 2015/09/04) */ We regret hearing the negative experience of not being able to speak to a supervisor to address your concerns. A senior manager has reached out with his direct contact information by email. Please call him directly going forward for this matter. We attempted to reach you by phone but the number did not allow us to leave a message. We look forward to speaking with you. Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The number I provided is my cell phone and does allow messages. The company has a valid phone number, which messages can be left, and a valid email. Final Business Response /* (4000, 9, 2015/09/10) */ Thank you for your response and apologies for any confusion. For the security and protection of your account we are only able to contact you at the phone number(s) provided in your Prosper account. Three attempts were made to reach you at this number and we were unable to leave a message. An email was sent on August 28th that contained the contact information of a Prosper Customer Service Manager. This will be forwarded again to this same email address. We look forward to speaking with you.

9/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Existing Prosper customer, applied for loan which was approved. Submitted documents and Prosper cancelled loan as well as closed my investor account. I have been a Prosper customer for quite a few years, both as investor and loan recipient. On 7/25/15 I applied for and was approved for a loan. The loan was funded immediately after it went live. I submitted my most recent pay stub as well as my W-4 from last year as required. On 7/29/15 my loan application was cancelled and my investor account suspended with no explanation. I called customer service and was told that he couldn't tell why but I would receive either a phone call or email in 2-3 business days. I heard nothing. On 8/5/15 I called and spoke to **** to inquire. I was told that there was a discrepancy and that is all that she was able to tell me. I explained that everything I submitted documented matched my supplied information, also that I have been a long term customer of Prosper and need to understand what the discrepancy was and why my investor account was suspended as well. She refused to tell me anything, without empathy or professionalism she said that's just how it is. I asked to speak to a supervisor, she refused after several requests. I then asked for contact information for Prosper's executive office. Again, after many requests, she refused. I maintained composure, difficult as it was, and demanded contact information and was not going to get off of this call. They treated me unprofessionally and with complete disrespect. I am professionally employed, make a substantial salary, have great credit and have been a great Prosper customer for many years. Finally, she relented and gave me the corporate phone number. I called and was transferred to a voicemail for Courtney who was an executive assistant. I explained my situation on her voicemail and asked for a call back. This was on August 5, 2015 and I have not received any correspondence from Proper what so ever. I submitted another email on Prosper's website and the response was, we cancelled it, there is nothing else we can tell you. I am disgusted by the way I was treated, Prosper could have easily contacted me about any discrepancy they thought existed for a speedy resolution. Instead, their actions were childish and extremely unprofessional. As a financial institution, they should act accordingly and in accordance with Federal finance regulations. I don't feel comfortable with an organization having my personal identifying information if they can't act professionally in their customer interactions.

Desired Settlement: I would like to be contacted by a member of the executive team and have an adult conversation as to what the discrepancy was. I would like to know why they treated me with such disrespect, disregard and unprofessionally. I would like to understand why their employees refused to talk to me. I would like my Prosper account reinstated as well as an apology.

Business Response: Initial Business Response /* (1000, 5, 2015/08/31) */ Thank you for your time today discussing your recent experience. Call logs are reviewed for coaching and training opportunities as we strive for excellent customer service. Please reach out to us at XXX-XXX-XXXX for anything further. Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business refuses to discuss with me why they believe my provided documentation contained a discrepancy. I submitted proper paperwork, I deserve to know exactly why. Final Business Response /* (4000, 9, 2015/09/04) */ We regret the negative experience. During the verification process we review all documents in detail for content and authenticity. As we explained in our recent phone conversation, there were discrepancies that could not be reconciled. Therefore we could not proceed with the loan application. Your Investment account will still allow you to log in and transfer out funds as cash becomes available. Your login email and password ****** the same as before. Thank you for your time.

9/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Would not disclose what discrepancies were in requested paperwork. Submitted paperwork they requested exactly as they requested Received pre approval in the mail, applied for the loan it was approved, investor chose to fund the loan at 100%, submitted required paperwork of pay stub bank statement and voided check. Spoke to a representative on the phone to verify my information. Then I received a notification that my account was closed and that my loan would not be funded because of discrepancies in my paperwork. When I called to find out what the discrepancies were in the three documents I sent they would not tell me what discrepancies were and that they could no longer help me. I send all of my personal information and now I feel like I'm having my identity stolen. I need to know what the discrepancies were and what I can do to rectify them to get the loan that I was pre approved for and that was funded by a peer investor.

Desired Settlement: I want to know what the discrepancies were in my paperwork and what I can do to fix them in order to get the loan that I was approved for and that was funded by an investor.

Business Response: Initial Business Response /* (1000, 5, 2015/08/31) */ We regret the negative experience. We are happy to discuss the reasons for account termination further with Mr. ****. We have attempted to contact the wireless phone number provided to us in the application but were unable to reach Mr. ****. Please note, we are unable to call the phone number on file with this complaint as it is registered to someone other than the Prosper account holder. Prosper takes security very seriously and rest assured your documents are secure. Prosper does not sell personal identifying information to third parties.

9/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Missed payment, made arrangements to pay twice, not acknowledged by Prosper An ACH payment to Prosper was missed because a large to check to me bounced. I received a call and agreed with the Prosper representative that the payment would be taken 8/14. On 8/6 I received an email falsely stating it was the "second notice". It threatened to resubmit the payment "within two days". I called in and spoke with representative ****** at 12:22 PM. ****** stated he saw notes of the earlier conversation, and agreed to take the payment on 8/14. he also stopped automatic drafts, and told me I need to resubmit after the payment is taken 8/14. This morning, 8/10, I received a call from **** stating my loan is 12 days old. I told **** I had a previous agreement to pay the loan 8/14 and requested his manager. I was placed on hold then disconnected. *********** ***** called back and stated that ****** is in "customer service", he and **** are in "late payments" and agreements with Customer Service are meaningless to late payments. I asked for the name and contact information for the Prosper CEO and was refused. I asked for *****' manager and was refused, ***** kept parroting the customer service number (which he previously stated meant nothing to late payments) and nonsensically stated that "Customer Service" is his manager.

Desired Settlement: Prosper needs to apologize in writing and take the payment as agreed twice, and confirmed with *********** ***** this morning on 8/14.

Business Response: Initial Business Response /* (1000, 5, 2015/08/26) */ Thank you for reaching out to us. We apologize for the difficulties you experienced in making your loan payment. We strive for each customer to have an excellent experience and appreciate you being a valued member of the Prosper Community. A senior agent has been assigned to your case and will be reaching out to you soon by phone to better assist you with this matter. Please don't hesitate to reach out to us if you have any questions or concerns. We value your business and thank you for choosing Prosper for your personal loan needs. Thank you, Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No contact from the Senior Agent as promised. Final Business Response /* (4000, 9, 2015/08/31) */ We apologize for any inconvenience. An email was sent on August 28th detailing the action and resolution of your issue. Let us know if you did not receive this message at *******@prosper.com. Thank you.

9/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper has misled and is trying to screw me stating that my payments have all went to interest and not principal. I first contacted Prosper back in Sept of 2014 and I was interested in a new loan. The rep told me at that time that since my loan was so new that i would have to pay off the one that I have before I would get another one. I then asked him another of times that if i pay it of that he is for sure that I would get a new loan and he agreed. He stated that since i have never been late that I would be issued another loan. Well I followed his recommendation and it was incorrect. I then contacted prosper a number of time after that to explain what happened. finally with upper management we agreed that they would refund me 2500 dollars and that my payments would start again the next month. I confirmed with them again, which was a manager this time, that payments would start the next month and that their would be no gap in payment. Well again this did not happen and they did not start taking payments for 6 months after (I confirmed with the manager at the time that we did this that this would not happen and she assured me that it wouldn't) so now as they are trying to take payment they are stating that its all going to interest because payments where not made and that i turned off auto payments which was not the case. Their should have not been a 6 month delay of when they are to take payments out. I confirmed with the supervisor that this would not happen if we agreed to refund my money since the rep in the begin lied. all of my interactions with Prosper have be some of the worse experiences and they truly do not care about their clients or try to fix the mistake when they are wrong.

Desired Settlement: i am requesting that the interest that they claim that I owe them be erased due to the fact it was not my fault that they did not take their money when they where suppose to. I confirmed with manager and supervisors that this would not happen and it was noting but lies again.

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ Thank you for reaching out. We have been attempting to contact you by the phone numbers provided in your account and have been unsuccessful. A senior agent has left several messages and will be glad to assist you further. We thank you for being a valued member of the Prosper Community. Initial Consumer Rebuttal /* (3000, 7, 2015/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This again is just another attempt try to take the blame of of them... One of the supervisors has called in the past before this complaint and left a message to call her back on a phone number that does not work.. I have called in a number of times asking to speak with her and she is always "busy" and they say that they can help. I explain the situation to them and then they get me to their manager who I believes works for the lady (main supervisor) that called me and denies any issue and then states that the main supervisor is going to say the same thing and that she will not over ride them. I want all communications to be in writing through this complain so that it can be documented. Final Business Response /* (4000, 9, 2015/08/28) */ Thank you for your response. Our senior agent has provided their direct contact information to your email address for further resolution. Please reach out to her directly for this issue. Final Consumer Response /* (4200, 11, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again the company is doing whatever they can do not to resolve the issue. I have instructed that all communication to be in writing through this complaint so that it can be documented. The number that I have received in the past was not a good number to reach anyone. anything that this company states on the phone the company will deny and that is the reason i will only communicate through writing. This company has yet to make one attempt to resolve the issue.

9/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Obtained a Pay of from the website paid off my Loan way before the due date in full. Due to slow processing on Prosper they charged me $83.32 Obtained a Pay off from the website paid off my Loan in full way before the due date. Due to slow processing on Prosper they charged me $83.32 additional interest. I was called and told I had to pay it and I asked for Documentation and was told that they could not provide me any and when I asked to speak to Supervisor they hung up on me. Went on line to find out what went wrong and they had me scheduled for another payment the website said if I did not pay it they would penalize me further. I paid it on line a couple days went bye and they refunded me my payment. Another couple of days go bye and they re-debited my Bank Account for the $83.32 Ridiculous I need to be re-funded the over charge in full.

Desired Settlement: Obtained a Pay off from the website paid off my Loan in full way before the due date. Due to slow processing on Prosper they charged me $83.32 additional interest. I was called and told I had to pay it and I asked for Documentation and was told that they could not provide me any and when I asked to speak to Supervisor they hung up on me. Went on line to find out what went wrong and they had me scheduled for another payment the website said if I did not pay it they would penalize me further. I paid it on line a couple days went bye and they refunded me my payment. Another couple of days go bye and they re-debited my Bank Account for the $83.32 Ridiculous I need to be re-funded the over charge in full.

Business Response: Initial Business Response /* (1000, 5, 2015/08/13) */ We thank you for reaching out to address your concerns. Excellent Customer Service is a top priority for Prosper, and it appears we could have made a better attempt in resolving this issue. We regret hearing your negative experience. For an unknown reason, the payoff payment amount was scheduled for only the principal balance and did not cover the entire loan balance (principal balance plus accrued interest). Prosper loans have fixed rates with simple interest and are fully amortized with interest accruing daily. This is why a balance was still left on the loan - interest that accrued from the last monthly payment at the time of payoff. Please accept our sincere apologies for the negative treatment through Customer Service. Our Quality Team will review all calls associated with this transaction. As a courtesy for the issue, a refund in the amount of the remaining balance you had paid will be submitted back to the primary bank account on file. We appreciate your business and hope you consider Prosper Marketplace in the future for your personal loan needs.

8/25/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper invited me to apply for a loan. I did so, and the loan was approved, listed and fully funded. Prosper closed my account with no explanation. Propser.com invited me via email to apply for a loan. On Saturday July 18, 2015 I did so, and applied for a small amount. The loan listing at Prosper was fully funded very quickly. Prosper provided me with an interest rate for my loan, a disbursment amount, and the initiation fee amount. Prosper subsequently requested one item for identity verification. I provided this documentation to Prosper on July 19, 2015, via their web site. On July 22, 2015, I received an email from Prosper that my loan listing was canceled, and that my online account with Prosper is closed. I contacted Prosper's Customer Service phone number at XXX-XXX-XXXX, trying to obtain information as to why my laon listing was canceled and my account closed. Prosper.com's representatives refused to provide me with any information. I asked to speak to a supervisor, and spoke with someone who identified herself as ******** G, claiming to be a supervisor. She informed me that she will not provide me with any information and that I have to request it by email. I refused to discuss these matters via email, so I asked ******** for Prosper.com's US mailing address. At first, ******** refused to provide me with a mailing address. Eventually, she provided me with the following address: PO Box XXXXXX ***************** XXXXX This address is different from the address listed at Prosper.com's web site, which is: ************************** ***************** XXXXX I have no way of verifying if the PO Box address is valid, or not. I also have no way of learning the real reason why my loan listing was canceled, and my Prosper.com account closed. It cannot be my credit score, because the loan had already been approved and funded, based on my credit score. Prosper.com is refusing to disclose the reason why they canceled my loan, and why my account was closed and made inaccessible.

Desired Settlement: Prosper must provide a full and complete explanation for their actions, and for the actions of their employees. Prosper.com's business practices appear to skirt the limits of the law. Depending on the explanations provided by Prosper.com, further action may be taken.

Business Response: Initial Business Response /* (1000, 5, 2015/08/06) */ Thank you for addressing your concerns. We have reached out to the customer and apologized for the experience. Due to document discrepancies, we were unable to extend another loan and have explained the reasons for the denial and subsequent cancellation of his account as well as provided the customer alternative means to log in to his account and review his balance, documents and payments. As discussed with the customer, the PO Box email address is both valid and visible on our website under Contact Us, directly across the office address. Should he need further assistance with his current loan, he may contact us directly through Customer Service at XXX-XXX-XXXX.

8/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Four days later and supposedly refund got processed, but I am getting the run around. I just got off the phone with *******, floor supervisor, who was rude and had a nasty attitude. She had no empathy for my situation! I have been very patient the past four days with trying to get my refund. Supposedly, the refund was processed, but just processed today. It should have been done four days ago when I first called on 7/27/2015. Even after I was told that I had to show proof that the payment was taken out out by e-mailing my bank statement on 7/28/2015 it still was not processed. Now two more days later it just got processed after I called again? Additionally, I feel like I'm getting the run around. The first person I spoke with told me it could take 7-10 business days, but she was going to ask the supervisor to expedite the refund. The next day she followed up with a phone call asking me to provide the bank statement and that her supervisor would process it immediately and expedite the refund. I followed up with a phone call today, 7/30/2015 and found out that it wasn't even processed it, but supposedly the rep went ahead and started the process and it would take up to 10 days from 7/30/2015. I said that was unacceptable and asked to speak to a supervisor. After over 20 minutes on hold ******* told me that it will take 15 business days. I understand that the processing of the refund could take several business days, but for the first to tell me that it would be expedited, but still could take up to 7-10 business days; the second to tell me up to 10 days; and the third to tell me 15? This all started because I was having issues with the bank account that the payments were coming out of. Twice the payment did not come out on time. So, I decided to change my bank account. When I originally changed the bank account I thought I had a payment due, but after the representative was processing it she said that the payment was already pulled from the old account so I told her not to process a manual payment from the new account, but she did anyway. I didn't think it would be such an issue to try getting my money back. I don't even know if they even processed it because this is the third time in four days that i was told that it was processed. Because of my lack in faith that the refund was even processed and that my bank account is in the negative, I have already disputed the charge with the my bank.

Desired Settlement: Obviously, I would appreciate not getting the run around and their representatives should all be knowledgeable about the process for a refund and how many days it actually takes. I would appreciate a supervisor that has a positive customer service attitude and that is willing to be patient and understanding when a customer is upset. Whether the refund finally gets processed or resolved through my bank first, it doesn't matter to me. Prosper should work on the dispute resolution and customer service skills.

Business Response: Initial Business Response /* (1000, 6, 2015/08/17) */ We regret hearing this experience and strive for better service. Calls are recorded for quality and training purposes and because of this exchange, your calls have been assigned to be reviewed. Key changes in processing have already been implemented as a result of this situation. Please let us know if you have anything further by reaching our Customer Service phone number at XXX-XXX-XXXX. We thank you for being a valued member of the Prosper Community. Initial Consumer Rebuttal /* (2000, 8, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I applied for a loan they deposited money in my account without my knowledge when I wanted to cancel it they charged me a prossing fee . I applied for a loan with prosper I wanted to see if I can get the loan I didn't actually want the loan just yet when I did everything submitted it they sent me a email saying they need to verify more information and I should wait a 3-5 business days for something to come in the mail so I waited nothing came so I check my bank account and they already deposited the money in my account I call them and they tell me I have 24 hours from when I received the money to cancel I was explaining that I haven't received a phone call email anything that I got the money so now they are charging me a 340 prossing fee witch I think is a total rip off I spoke to a manger her name was robin she **** she will see if she could cancel it without me paying that prossing fee I haven't received a call from her so today I called and she **** she hasn't received anything from that department regaring me so I let her take out the loan and prossing fee but I don't feel its right to charge me this amount

Desired Settlement: I want my money back

Business Response: Initial Business Response /* (1000, 5, 2015/08/07) */ Thank you for reaching out. We regret the negative experience as well as confusion with applying and accepting a loan through Prosper. When you went through the process of getting a rate and term for a loan, you had both selected a set amount and rate, as well as accepted the terms and conditions for that loan electronically. A copy of the legal agreements can be located in your online Prosper account. You also received two emails confirming that the loan had originated on July 15th, which is also visible in your online account. As a one time courtesy, the origination fee amount of $320.00 will be refunded directly back to your bank account on file. Please allow 5-7 business days to reflect in your bank account. We appreciate your business and feedback, and hope you consider Prosper in the future for your personal loan needs. Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: called to get loan was not told the correct terms of loan this was the 23rd of june was told I would receive email to review was not told I could not loan terms were told to me wrong so payment was very high so I needed to think about it so the gentlemen told me I would receive email to review the terms and condition this was on the 23rd of june at 6pm eastern time got the email opened and they asked me to apply again odd I thought come to find out you had to use firefox or google chrome not interent explorer so I could not even review the application the gentleman took over the phone I called them today and they said nothing they can do

Desired Settlement: I want the loan I first applied for on the 23rd of june

Business Response: Initial Business Response /* (1000, 5, 2015/07/02) */ Thank you for reaching out and addressing your concerns. We regret hearing about your negative experience with applying for a loan through Prosper. One of our main goals is transparency and it seems we could have made this a top priority when interacting with our website and Customer Service. Prosper uses a combination of attributes in determining offers for our customers. This includes credit score, income, employment status and others. On June 23rd we retrieved your credit score along with employment status and income to determine a loan offer. Sometime between the first application and the second attempt the income and employment status entered had changed, resulting in different offers. We apologize this was not fully explained to your satisfaction. A computer or browser issue can occur, but does not impact rates like a change in income or employment. Please feel free to reach out to us if you would like to continue with the application. We will have a senior agent assist you with your account should you need further assistance. We appreciate your business and look forward to completely resolving this issue. Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree. I was not told to use Fire Fox Google Chrome to complete my application.there were no changes in my credit score, employment it was 4 days what I was told on the phone call versus the loan application was completely different I repeated the amount of payment to the gentleman that took my application he said $959 and I had him repeat it my calculation was different 35,0000 at 10% for 60 months so that is why I did not complete on the night of the application so when I went to finish by internet explorer they offered me 15,000 at 21% do you think I stupid. Final Business Response /* (4000, 9, 2015/07/17) */ We apologize for any confusion regarding our initial response. While we can confirm there was a change in both income amount and employment status between the first and second application, this is reversible. A senior agent has reached out to you at your home phone number on file and provided a direct number to contact him. Please call him at your earliest convenience. Or, you may reach us at XXX-XXX-XXXX Monday through Friday, 6am to 6pm PST.

7/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper refuses to refund 600$fee it has charged me. Without waiting for official docs they fulfilled service. I called in 24 hrs expressing remorse. This is about a XXXXX loan. The company has charged a 600$ fee and has transferred XXXXX to my bank account. I do NOT dispute that there was a fee involved. My username in company records is commitment-iris570 However, given the information provided by the company during the process I have come to believe that 1) that further documentation was needed before the loan went through 2) in the information emails sent to me and on the company's "my account" link messages there were no info on cost of credit *including fees 3) that even though I wanted to refuse I had no option of refusing and ought have given a remorse period. Below I detail each of these issues 1) The company PROSPER had stated online that they would need ID and documents before a transfer of money could be made. However, without even asking my Drivers License or verifying my address they have gone through and finished the process by transferring me the loan. Now if a company expresses that it is going to *or even may, ask documents then this SIGNALS that there is a period in which you can pull out. Or you can have remorse and cancel. Prosper has led me to believe, I can change my mind. Instead, before I can communicate my remorse, they transfer the loan to me. I give them a call within 24 hours, expressing clearly that they asked me for documents and IDs before I am given loan. However they customer service says loan has went through, and because now I have the funds, they have already charged me the 600$ fee. I am told on the phone that "sorry" we cannot give a refund. 2) Both in the information emails they sent me during the process to my email and on the website of the company's "my account", I am sent an email titled "Your Credit Score and the Price You Pay for Credit". Now nowhere in this email is any information on the "price I pay for credit." The email has a misleading title, and gives the impression of information on the price of credit. So there is no information provided by the company during the process. Related, during the process, I am not sent any information or given an option to cancel the agreement. 3) Besides the aforementioned questionable practices, there is no remorse period. Even if everything they say is right and correct and I am the person who is wrong, there is no sort of remorse period. This in and of itself is problematic. Any company who seeks to prosper on ethical business practices should offer a remorse period. If not, at least some kind gesture to take care of the matter.

Desired Settlement: I am willing to transfer back the totality of the loan sum XXXXX$, in exchange for the refund of the "service fee" of 600 dollars. If prosper offers this kind and ethical gesture, I am willing to do business with them, and take out another loan at a lesser amount. I am further willing to express my gratitude of this kind gesture in the ******* Valley and around *** ********* where I live in. 600 dollars is nothing compared to the positive feedback Prosper will get in terms of advertisement. Furthermore given the amount Prosper devotes to advertisement, its better to avoid a negative opinion that would cost more than 600 dollars in actual advertisement effect on the community.

Business Response: Initial Business Response /* (1000, 5, 2015/07/02) */ Thank you for reaching out and addressing your concerns. A senior agent has been assigned your case and will be in contact with you directly. Once we receive the funds that were placed into your bank account Prosper will consider the loan closed. You will not be responsible for the origination fee nor accrued interest. We regret the negative experience in submitting a request to cancel your application without follow up and follow through. We hope that any future interaction with us, including Customer Service, meets or exceeds your expectations. We appreciate your business.

7/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Contradictory communication and unmoral sales practices Prosper was my family's first choice because you offered us the best rate at the time we began our search for a personal loan. I find it very troubling that while I was told that I did not qualify for my orignal loan amount via email on June 11th (after submitting all of the necessary paperwork) but then on June 15th received a subsequent email which tells me that the loan has been funded and proceeds will be in my account in 2-4 business days. After receiving your initial email which informed me that I did not qualify for my original loan amount I found additional funding for my personal loan. Unfortunately, after calling and talking to the customer service person I received a subsequent email which told me that I would still be responsible for the origination and related interest fees. I have no problem repaying the loan in full once I receive the proceeds however I do have a problem with contradictory communication from your organization. And on top of that, the fact that I now have to pay an origination fee for a loan that I did not think I was approved for is without moral. As a business, I understand your need to do what it takes to create revenue and fee income however you can have a loyal customer base if you put in place better "common sense" procedures.

Desired Settlement: Refund of all origination and interest fees.

Business Response: Initial Business Response /* (1000, 5, 2015/07/02) */ Thank you for addressing your concerns and being a valued member of the Prosper Community. We appreciate you reaching out. The funds have been returned and Prosper considers this loam to be closed out. We have credited both the origination fee and accrued interest as a courtesy. We regret the negative experience and hope to be considered for your personal loan needs in the future. Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Prosper.com misrepresented the successful migration of my account from APS to Equity International and has not paid service fees to APS, as advertised Prosper.com emailed me on 9/13/13, saying- Prosper will be transitioning my IRA account from American Pension Service (APS) to Equity Institutional. To do this, they need me to sign both the application and transfer form and return them back to Prosper. Once done, the account custodian information will change but there will be no interruption in my service from Prosper.com. After I signed and sent over the Application and Transfer form to Prosper.com they confirmed that everything was in order, but I kept receiving Service Fee Statements from APS. I reached out to Prosper.com and included APS Support on that same email, so that any confusion will be resolved. Prosper Support Team responded and confirmed on 2/7/14 saying- The matter is resolved. Please disregard the Billing Statement from APS. Sorry for the inconvenience. Today is 2/28/15 and I again have received Service Fee Billing statement from APS, which Prosper.com has not settled. I also received a surprising email from ******* ********** INVESTMENT SALES MANAGER (**********@prosper.com) on 5/1/14, saying- that my IRA account was still with APS and did not transition successfully to Equity International. However, Prosper Support confirmed to me back in April 2014, and I quote from that email- We've spoken with American Pension Service and will take care of the invoice. You should not receive invoices from our IRA custodians. As soon as American Pension Service submits your monthly statement to Equity Institutional the account will complete the migration. I am so very disappointed with the repeated misrepresentations from Prosper.com and their failure to successfully migrate my IRA account from APS to Equity International, while keeping me in the dark. This is my hard earned money from my job. Please assist. Thanks

Desired Settlement: Prosper.com needs to reimburse me for the amount of interest and earnings I lost, as an investor when my Prosper account was frozen due to APS being involved in a legal case. This is because my account was supposed to be transitioned successfully to Equity International before APS got involved in a legal case. I have all emails from Prosper Support confirming that my account will be transitioned successfully. FYI Also, Prosper.com needs to settle all service fees with APS related to my account once and for all. They need to issue an official letter signed by an authorized officer of Prosper.com saying-that all fees have been settled with APS and that I will no longer receive any billing statements from APS in the future going forward. Again, I have all emails from Prosper Support confirming claiming that they have settled all fees with APS etc. from back in 2014

Business Response: Initial Business Response /* (1000, 6, 2015/03/21) */ We are in receipt of Mr. ******'s complaint to the Better Business Bureau. A colleague will be contacting him directly to resolve the issue. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 8, 2015/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not been contacted by a representative from Prosper.com yet. Additionally, I have now noticed that my available cash balance in my Prosper account is not being automatically re-invested and hence, not earning any interest. This automatic re-investing feature was one of the primary reasons for me to invest with Prosper, while helping people in the community with small loans along the way. Overall, it looks like my investment purpose is not being served, as it was originally intended. And, this has not been a good experience for me. I request that Prosper.com should let me roll-over the entire amount equal to the current 'Account Value' of my account with Prosper.com to my 401K account in the form of a roll-over check. Prosper.com can then choose to close my account with them in a graceful manner without any negative impact to: me, my credit history and my banking history. I await a positive reply from Prosper.com Thanks much - ******* ****** Final Business Response /* (4000, 21, 2015/06/02) */ We have been working with Mr. ****** to resolve the issue of the migration of his account over to the new custodian. We hope this has met his expectations and is a better experience for him. Mr. ****** is a valued customer of Prosper and we thank him for his business. Final Consumer Response /* (4200, 23, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a better experience of working with Prosper, but the account migration process is not completely done yet. My preference is to see it complete successfully before I accept Prosper's resolution. Thanks much - *******

6/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: An unwanted loan was processed based on information received and verified in October 2012, with no further contact or information from me. I am a previous customer of Prosper.com and inquired online about a new loan. I entered my loan amount and it calculated an interest rate for me and gave me 3 options. 24-36 or 60 month terms and the payment amount. You were then directed to click continue upon choosing your loan. The website then took me to view a preliminary loan document, which I viewed. It then asked me to verify my address, which was the same as my previous loan. It also asked me to verify my bank account prior to my listing being posted and I did not verify it because I did not want the loan yet. I had only wanted to inquire about a loan. Well, apparently my loan listed anyway...and in an amazing feat of economics my 10,000.00 loan funded in 13 minutes on May 14th. Today May 18th I checked my emails and I had an email saying my loan funded, I needed to verify my address on the postcard they were sending, I needed to send in my last paystub. And then....an email saying the funds are being transferred to my bank account. (The bank account I didn't verify) and my first payment is due June 18th. I called to tell them I didn't want the loan and there was a mistake but they told me I was still responsible for the 500.00 loan origination fee and 4 days worth of interest on the loan I didn't actually even receive yet and that clicking continue to loan origination documents meant I was agreeing to the loan. I was told by the customer service person that because I was a good customer and paid my previous loan they didn't verify anything else. But what if someone hacked my info? They had no idea who I was without even waiting for any verification from me or calling me. I refuse to pay any fees associated with this loan. I feel like I was tricked into agreeing to a loan when all I was doing was verifying my address, and I clicked cancel when asked to verify my bank account information. Why was that not a red flag to require more information? Now I'm stuck with a 10,000.00 loan?? NO... I actually went to their website today to see what the rates were on a 5000.00 loan and that is how I found out my previous inquiry turned into an actual loan!

Desired Settlement: Just please cancel the loan and any fees they think are owed. I actually was going to their website today to see what the rates were on a 5000.00 loan and that is how I found out my previous inquiry turned into an actual loan!

Business Response: Initial Business Response /* (1000, 5, 2015/05/22) */ Thank you for reaching out. We regret your most experience with Prosper did not meet your expectations. When you accept your loan and borrower registration agreement, a listing is submitted for review and then posted to our platform. Listings can be funded and originated very fast, with funds disbursed to your bank account within a matter of days. Per your recent phone conversation with a Customer Service Manager, the loan request has been completely canceled and no fees or interest is due. Since you have received funds and subsequently submitted them back, our team will complete the closing of the loan without any further action needed on your part. Please reach out to this manager directly if you need any further assistance related to this issue. We thank you for being a valued member of the Prosper Community.

6/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid a Prosper Loan off in full in February. They are now saying I am 3 months past due. I switched my automatic payment for my Prosper loan. I noticed that they took the last payment out of the wrong account. I called them and told them to take it out of the right account. It took 3 calls to get that taken care of. They took it out, two days later they took it out again. I called and told them to reverse it, they said they could not, so I did with my bank. Three months later, I received an email that I was in serious arrears and they were escalating my collections. I paid it off in February, if they would look at their notes they would see that. I called to talk to them about it and they said that because today was a holiday it would take a week to get back to me.

Desired Settlement: Mark my account as paid in full. Tell the credit bureaus I paid in full and on time, within the next 10 days this must be taken care of, because I am in the process of buying a house. Send me a letter that it is paid in full and it would be nice if they apologized for their error and all the frustration this has caused me.

Business Response: Initial Business Response /* (1000, 5, 2015/06/05) */ Thank you for reaching out. We regret the hassle and frustration of your recent experience with paying off your loan. We value your business and thank you for choosing Prosper for your personal loan needs. Per your discussion with the senior agent, your account is paid in full and your credit report has been corrected. Please reach out to this agent directly should you need any further assistance regarding this matter. Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Prosper did take care of the complaint. It happened again a week later, but they got right on it and corrected it a second time.

5/27/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I am very angry over the 1500 fee they took from us and applied it to our loan balance. We are still paying the loan but also have to pay 1500 extra. Whenever I applied for this loan, I understood there was a origination fee. What I didnt know was that they were going to take $1500 of my money and add it on to my loan balance. I needed that 1500 to pay off my debts that I consolidated. I called Prosper and asked if they could deduct the 1500 off of my loan since I actually never received it and they said no. So I am paying 25% interest plus an 1500 fee that I never approved.

Desired Settlement: I want a refund of the full $1500.

Business Response: Initial Business Response /* (1000, 5, 2015/05/11) */ Thank you for reaching out to Prosper Marketplace. After researching this issue we have determined we do not have a loan under this individual's name. Is it possible the loan was taken our under someone else's name? If so, please let us know and we will research this matter further. Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) *********** L. ****** is my name. My wife is the one who filed the report for me. However, the loan is only in my name. The amount of the fee taken was $1,250. We were not aware that they were going to take that much, and definitely was not aware that they were going to make us pay that on top of our loan. The past companies we have dealt with have always taken the fee and deducted it from our loan. We have never had to pay money that we didnt receive back. I am already paying 24.99% interest. I would like to have the $1,250 returned or deducted from my loan balance. Final Business Response /* (4000, 9, 2015/05/22) */ Thank you for clarifying the account holder's name and the amount of the origination fee. We have placed two calls with voice-mails to the mobile phone number on file as well as an email to the primary email address and have not received a response back. However we are happy to explain the origination fee and the APR in general terms: An Origination Fee, also known as a Prepaid Finance Charge, is taken out of the loan prior to being submitted to a customer's bank account during origination. This is a one time fee and is not counted as double when re-paying the loan. It is visible during the application after selecting a rate and term on the Listing Truth in Lending Disclosure, which needs to be read and accepted prior to submitting the final application. A copy of this document is located in your online account under History then Legal Agreements & Disclosures. The Annual Percentage Rate (APR) that you reference is not based on the total loan amount. It is based on the loan proceeds, or the amount you received in your bank account. Your APR is calculated using the origination fee and that amount you received in your bank account, not the total loan amount. This is consistent in your statement with other banks and lending institutions you have worked with previously. We apologize for any confusion. To confirm, a copy of the Truth in Lending Disclosure is located in your online Prosper account under History, then Legal Agreements & Disclosures. This document confirms that the APR is based on what you received in your bank account(reference the section Amount Financed). Please let us know if you need anything further. We thank you for being a valued member of the Prosper Community. Final Consumer Response /* (2000, 11, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prosper is reporting a loan to the credit bureaus as delinquent even though it has been paid in full. I took out a loan with Prosper in April in 2010 and paid it off in full in September of 2012. The loan is being reported to the credit bureaus as 60 days late as per a recent credit report. When I spoke with a customer service rep named ******* on December 31, 2014 at approximately 6:30PM ET he was very dismissive and stated that Prosper had reported the account correctly, even though I explained repeatedly that the account was showing up on credit reports as being 60 days past due. I am requesting simply hat Prosper report the account correctly to the credit bureaus.

Desired Settlement: I am requesting that Prosper report this account to the credit bureaus accurately as they are supposed to do.

Business Response: Initial Business Response /* (1000, 10, 2015/02/04) */ We are in receipt of Mr. *********** *******'s complaint to the Better Business Bureau. Prosper strictly adheres to Fair Credit Reporting Guidelines and take seriously any reporting errors. In Mr. *******'s case, our records show that he was late on his payments beginning with his February 2012 payment. This was reported to the credit agencies as follows: In March 2012, he was 30-59 days late. Thereafter, he was 60-89 days late. This was correctly reported to Experian. Though the loan was paid off on October 22, 2012, his credit records show that he is 30-59 days late because his last payment was in fact 30-59 days late as reported on October 12, 2012. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 12, 2015/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am in receipt of the response from Prosper on February 4, 2015. While I do not dispute the account having been late in April through September of 2012, I am disputing the fact that the account is being reported as being currently late. The account is not currently late, it is paid off. However, as per credit reports it is showing up as being currently 60-89 days late. For example, on a recent Transunion report the account is reported as being 60-89 days late. As you would probably know, the effect of a current delinquency on a credit score is significantly greater than that of a delinquency over three years ago. I believe the issue could be resolved by reporting the account as current in October of 2012, when the loan was paid off. Final Business Response /* (4000, 14, 2015/02/23) */ We are in receipt of Mr. *******'s rebuttal. Unfortunately, his prior status isn't changeable. Though it shows it was paid off, the status prior to the payoff corresponds to the months he was originally late. Kind regards, Prosper Client Services Final Consumer Response /* (4200, 16, 2015/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately I can not say that the issue is resolved because I still believe that Prosper is reporting this account incorrectly. I have been taking out loans with Prosper since 2008 and the majority of my experiences with them have been positive, and I maintain a positive impression of the company overall. I only ran into a problem with Prosper back in 2012 when I fell behind on my payments and subsequently got caught up, and they did not report the account as current after I had gotten caught up on payments and paid the loan off. I disagree that the account was 60 days past due during the final month, because the account was brought current during that month. The fact that the payment was received 60 days late during this month is irrelevant because at the end of the month the account was current. The credit reports should reflect that the account was current during this month because it was current by the end of this month. But they do not. I am therefore unable to state that this issue resolved because I still believe that Prosper is reporting this account incorrectly to the credit bureaus. And I am furthermore quite disappointed by what seems to be Prosper's lack of basic understanding of how accounts are supposed to be reported to credit bureaus.

5/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was preapprove for $35000.00.. I was qualified for $20000.00 Sent all document required and denied without any reason and account close via website. I receive a letter in the mail that I was preapprove for a loan from prosper. I applied for the loan on 2/16/2015 and was qualified for $20,0000. They request Picture ID, Pay Stub, W2, Bank Statement and a Void Check and had to sent these document something multiply times. I miss 3 phone calls and the close the loan. I reapply on 2/23/2015 and spoke a rep twice and then receive an emails that if I did sent a bank statement or a void check that the loan will be cancel in 24 hours. I called and resent my bank statement. And I receive an email on 3/2/2015 to sign on to my account to check messages. When I tried to sign on the account was close and I could no longer access my account. I do not why I was denied nor do I know why the account was close.

Desired Settlement: I would like prosper to delete and destroy all my personal documents that I have sent to them. My Picture ID, Bank statement, Void Check, W2 and my Pay Stub and remove my information from there database files.

Business Response: Initial Business Response /* (1000, 5, 2015/03/21) */ We are in receipt of Mr. ***** *********'s complaint to the Better Business Bureau. In regards to his personal information, we are unable to delete the information. We are required by law to retain the information for regulatory purposes. Nonetheless, please note that we follow the strictest security guidelines. Again, we appreciate Mr. *********'s business and are sorry that we could not be of help. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give a reason why I was not approve for the loan. Or why they close my account online. And because they close my account online I could not access my account to see if a reason was given for denying my loan request. And if they had no intention of giving me the loan why did they waste my time. Thanks for your time.

5/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to update credit reports I took out a loan with Prosper in November 2014. Experian and Transunion were updated in December 2014 with the loan information. This was the last update provided to my credit reports. In March 2015 I requested an update to reflect my on time payments and current balance. March 31, 2015 I received an email from Prosper stating my information had been submitted, and to expect an update by April 15, 2015. I checked my credit reports on April 16, 2015 and no such update occurred. I called to check the status and received another email on 4/17/15 where Prosper says my credit report data was submitted that week, and to expect an update within 3 business days. Today is 4/22/15, and my credit reports have still not been updated. It has now been nearly 5 months since the last update to my current balance due, and pay history was updated. I am not happy that I was told the information was submitted in March 2015, then was told it was submitted the week of April 17th, when there have been no changes to my credit report!

Desired Settlement: Please show proof that my credit reports were updated, and fix your slow credit reporting! I was told when I called Prosper on April 16th to call Experian/Transunion if I did not see an update by 4/20/15, I called and they both said, sorry we do not see any updates, last update was for December 2014! Do not tell your customers something was done when it was not, in this case I was told the data was submitted in March 2015, only to be told 2 weeks later it was actually submitted week ending 4/17/15, and I have serious doubts if it was ever submitted because as of 4/22/15, no updates have occurred! You would not tolerate late payments, so why do I have to tolerate this slow reporting, and very poor customer service?

Business Response: Initial Business Response /* (1000, 5, 2015/04/27) */ Thank you for sharing your concerns. We regret hearing the negative experience regarding your loan and credit reporting. An issue was identified and the update to Experian and TransUnion was submitted for your loan. We are carefully monitoring this update through the credit bureaus and have reached out to both Experian and TransUnion for a status update. A Customer Advocate will be reaching out to you tomorrow for follow up. If you experience any further issues, please call our Customer Service line at XXX-XXX-XXXX. We appreciate you choosing Prosper Marketplace for your personal loan needs. Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is completely unacceptable. I was told in March the information was submitted to Transunion and Experian and expect an update no later than 4/15/15. I called back on 4/16/15 and was told sorry check back on 4/20/15, I checked back on 4/20/15 and was told sorry it was just submitted give it 3 business days, after that time received another email and was told give it another 3 days, here we are after all of these broken promises, and the reports are still not updated. The prosper advocate tried to blame the credit reporting agencies for the delay but admitted an issue popped up in Jan 2015 that started this problem. What happened in Feb or March and now April, after I was promised it was being cared for? I will never request a loan with prosper again, I feel lied to, and am worried that after I payoff this loan, it will never be updated on my credit reports and will show an outstanding balance forever. BBB - who can help me here? Do I file a complaint with the consumer financial protection agency? I have never been told so many times something will happen and then it not happen in all my years. Final Business Response /* (4000, 9, 2015/05/07) */ We regret that this matter was not resolved to Mr. ****'s satisfaction initially. A senior representative reviewed all case notes and calls related to this matter and all applicable coaching and feedback will be provided to all involved. The updated account information will be reporting like normal, including a manual update submitted today. Mr. **** has been provided a direct contact at Prosper should he need anything further. We appreciate his time and business. Final Consumer Response /* (2000, 11, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) There needs to be improvements to Prosper's customer service. After every failure comes the opportunity to improve and learn and make things better for current/future customers. Thank you for sending this to a senior manager and resolving my concerns.

5/4/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: 1-5-15 turned off auto withdraw sent $19331.00 to pay of $18232.88 balance they signed for check on X-XX-XX in Feb they took money out of bank I called Prosper on January 5, 2015 and turned off the auto withdraw and confirmed payoff that Quicken Loan had received. Prosper said that the actual payoff was now $18232.88, I gave them the closing info of 1-9-15 and since a payment is due on X-XX-XX should I make a payment? they said no. I asked if there would be a late charge they said no as long as they got the check in January and that since it was a check it could take 10 days to clear. They gave the address to over night the check to in San Francisco. I received the check from Quicken Loans 10:00 am on the 15th and went to post office to overnight it to Prosper. they should have had it on the 16th so on Jan 26th I called prosper to see if they had received the check? They said no so I tracked the package and found that Prosper received the check on Jan 20th it was signed for by McDonald. I called Prosper back with the info and they said that they would find the check and not to worry. I asked how long will I have to wait for the Refund from the overage that sent? they said 15 to 30 days. I kept checking my prosper account online and it still was showing any payment so I continued to call every 2-3 days to follow up and kept being not to worry. On February 11th my wife called and said that prosper had withdrew 552.20 from our bank account. I called Bank of America and asked how this could happen since I had turned off the auto withdraw on Jan 5th they said that they were not sure that I had to call Prosper to handle it. I call prosper and asked how could they take the money without authorization they claimed that the had their computers worked on and that it was a mistake and that they would return the money. I asked how long they said 15 to 30 day but would try to escalate. on X-XX-XX I Received a call from Prosper discussing this issue and they agreed that the Payoff was XXXXX.88 and that the check was received on Jan 20th for XXXXX.00 that they were wrong to take the 552.20 and that they would escalate the process to get me $1650.32 that was owed to me. On X-XX-XX Prosper again went in to my account at Bank of America trying to take 552.20 but this time we caught it early enough before it cleared and had the Bank stop the transaction. on 3-6-15 prosper sent me an email with a statement that I still had a balance, I responded to the email and called disputing their claim. On 3-16 and again on 3-18 prosper sent me an email claiming that I would have my refund in 5 to 7 business days. On X-XX-XX I received $855.00 in my account about half of what is owed. Since I turned of the auto withdraw on Jan 5th anything after this date is unauthorized. Second they received my pay off check on January 20, 2015. My account is paid at that all interest stops then. I made continues calls to them from January 30, 2015 to confirm you had the check and if a payment was needed do to the fact it was taking them so long to find the check and post it. I was told numerous times that no payment was needed. They not only took money out on the 10th of February but they did it again on the 20th of February.

Desired Settlement: I want the $552.20 they stole out of my account. they had no authorization to get in to my account after Jan 5th 2015 All interest was to stop the moment they received payment that was Jan 20th 2015

Business Response: Initial Business Response /* (1000, 6, 2015/04/10) */ Dear Mr. *****, Thank you for reaching out regarding your recent experience with Prosper. Our goal is to provide individuals the opportunity of financial wellness and it seems that there was a disconnect in the way your account was handled. We sincerely apologize for the frustration. We are reporting your loan as Paid in Full as of January 20th 2015. As discussed during our conversation yesterday, an amount of $552.20 as well as an additional $55.22 has been located and submitted to your primary bank account on file and should be available within two business days. Please call us at XXX-XXX-XXXX if you need anything further. We thank you for being a valued member of the Prosper Community. Initial Consumer Rebuttal /* (3000, 8, 2015/04/13) */ I received a call from prosper last night and they claim they will return the $552.20 they stole from my account and the $55.22 in late fees that were assessed to my account wrongly on Monday April 13th. If this happens I will be willing to consider this matter closed. I still think that Prosper needs to be audited on how they keep their books as the statements that they provided me changed from month to month to cover up their mistakes and to charge their customers more money. Thanks for your help as I am sure they would not have done this without you contacting them. *** ***** Final Business Response /* (4000, 11, 2015/04/21) */ Thank you for your concerns. While we don't see the extra $150.00 in interest stated, we are certainly available to discuss. If you believe there are still funds from interest that should not have been taken, please call us at XXX-XXX-XXXX. We will have someone research further and provide resolution that meets your needs.

4/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PROSPER IS NEGLIGENT OF COMPLYING WITH THEIR OPT OPTION THEY OFFER ON THEIR MONTHLY LOAN OFFERS TO ME AT MY HOME ADDRESS.THIS IS TAKING PLACE 2014/15 3 CALLS IN OPT OUTS, MANY PHONE CALLS TO PROSPER BEGGING TO STOP SENDING THEIR UNWANTED BUSINESS TO MY HOME. MAILED IN THEIR RESPONSES WITH AN ABSOLUTE NO.

Desired Settlement: THEY CEASE SENDING ME THEIR UNWANTED BUSINESS!!

Business Response: Initial Business Response /* (1000, 5, 2015/03/15) */ We are in receipt of Ms. ******* *******'s complaint to the Better Business Bureau and sincerely apologize for the continued offers. I have instructed our technology and marketing groups to remove her name from future marketing communications. Unfortunately, since these mail campaigns are are created months ahead, she might receive a few additional letters before they cease. Again, our sincere apologies. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2015/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) MA LAST YEAR I BEGAN MY REQUEST FOR REMOVAL, IT TAKES TOO MAY MONTHS FOR THEIR PURCHASED LIST TO BE ACCESSED!! Final Business Response /* (4000, 9, 2015/03/21) */ We are in receipt of Ms. *******'s complaint to the Better Business Bureau. We have removed her email and address from future marketing material. Unfortunately, our marketing campaigns are created months ahead, and Ms. ******* may see additional mailers for a couple of months. We do apologize for the inconvenience. Kind regards, Prosper Client Services Final Consumer Response /* (4200, 13, 2015/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) the only way to stop receiving their mailings is i have to move, because they never honored their word!!

4/22/2015 Delivery Issues | Read Complaint Details
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Complaint: I applied for a loan and on 3/31 all of my financial docs were approved and then they called me on 4/1 and basically denied me because of my voice I applied for a loan and was 100% financed. I uploaded documents as requested and they were all approved on 3/31. I received a phone call on 4/1 confirming my info. All was fine. I get home for my wife to tell me they closed our account. When I called, they basically told me that I sounded like a female, not Mr ******, so my account was not verified, therefore closed. Not that I should have had to, but I informed them I was battling laryngitis. The last rep called me ma'am and I didn't catch it so she basically told me I was lying

Desired Settlement: I want the loan, it was in no way cheap for me to have and only benefited them and the investors as far as interest rate and $1500 fee. And an apology would be nice, sounding like a female is not a particular favorite quality of mine, but it was worse due to the illness.

Business Response: Initial Business Response /* (1000, 5, 2015/04/06) */ We apologize for any issues regarding your recent experience with our Customer Service Team. Our goal is to provide the best experience for our customers and recognize that there are opportunities, at times, for improvements to be made. We were unable to continue with the loan application because we could not satisfactorily verify the identity of the applicant. We do not engage in any form of illegal discrimination, and based our decision in this case on numerous factors. Due to the sensitive and proprietary nature of our verification process, we cannot provide additional detail in this forum regarding how its decision was made. However, we have reached out to the complainant and explained Prosper's position. All verification and customer service phone calls are recorded for quality and training purposes. As part of the research in this complaint, we reviewed the calls at issue. That review did not alter our conclusion regarding our inability to sufficiently verify the applicant's identity, but did identify an opportunity for improved communication and will result in additional training, as appropriate.

4/15/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Debiting my account multiple times, and then stating they will send me to collections for non payment On 10/10/14 automatic draft of loan amount was taken out of my account 11/07/14 I went on the Prosper site and paid loan 11/10/14 automatic draft of loan came out even though it was paid 11/28/14 refund of 11/10/14 amount returned to bank account 12/1/14 email stating Dec payment due 12/3/14 email stating account is 21 days over due and collection action will be taken 12/4/14 another debit was taken out of my bank account for 12/10/14 payment. Called Prosper and they said they never recieved my Oct payment. Sent bank statement showing withdrawal. They then stated that my Nov amount was also due. I contact my bank Chase who confirmed ALL payment have gone through and I should be current.

Desired Settlement: I want them to refund the additional money they took out of the account and removal any late payment fees or collection notices.

Business Response: Initial Business Response /* (1000, 8, 2014/12/23) */ We are in receipt of Ms. ********'s complaint to the Better Business Bureau. It seems that her bank has not been properly accounting for the electronic payments we have been submitting. Unfortunately, we are unable to help her directly and suggest that she contact her bank directly to address the issues that led to the payment problems. Thereafter, we may be able to address any late payment fees that Prosper has placed in her account. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 11, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was actually an error on Prospers end that they did not inform me of. For some reason they were getting an error message that they never informed me about. I had the bank and a Prosper rep on the phone and she confirmed that they had failed to contact me. I am still waiting on my late fees to be corrected. Final Business Response /* (4000, 15, 2015/03/03) */ Our records show that we provided customer credits on February 6th for any fees Ms. ******** had incurred. Kind regards, Prosper Client Services Final Consumer Response /* (4200, 17, 2015/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was an error on Prospers end which has been corrected they told me while on the phone with the bank that they should have contacted me and they were at fault . I have been refunded

4/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Web site says rate inquiry will not affect your credit but you cannot get that inquiry answered unless you authorize them to do a credit report. Web site says rate inquiry will not affect your credit but you cannot get that inquiry answered unless you authorize them to do a credit report. So you cannot get a rate inquiry unless you authorize them to do a credit check.

Desired Settlement: Ability to check loan rate without incurring a credit check action against my credit standing. Or remove that misleading information from their web site.

Business Response: Initial Business Response /* (1000, 5, 2015/04/10) */ We appreciate you letting us know your concerns. Prosper's goal is provide individuals the opportunity of financial wellness, and transparency into how Prosper obtains identity and credit information in making an offer is very important to us. During the point of submitting your application for a loan, Prosper will perform a credit pull that is considered "soft". This type of inquiry is not visible to any other institution or merchant that you authorize to pull your credit report and does not register as a "hard" inquiry. Therefore it does not affect your credit score. If you need further assistance, please call our Customer Service line at XXX-XXX-XXXX, or go to our help page at www.prosper.com/help/borrowing. Initial Consumer Rebuttal /* (2000, 7, 2015/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not aware there were "soft" and "hard" inquiries of credit info or that a "soft" pull had no impact on your credit. As I am pretty savvy regarding finances and this is something I did not know, Prosper may want to put some sort of short explanation of it on their web site. Glad I learned about this information today. Thanks you.

4/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper has yet to update my credit report despite me sending letters and contacting customer service. After experiencing failed attempts in sending a final payment for a loan payoff, I phoned prosper made a "manual payment" to pay off the remainder balance owed. There was no reason why their system could not have automatically deduct my final payment on time which resulted in me having to make a "manual payment." Three months later my credit report shows that the remaining balance is delinquent! When I log into my prosper account, my account STILL shows the amount past due plus interest is owed. Why is the balance still showing as unpaid? I have sent several e-mails, certified mail, fax, and phoned several times. The only response I received was an email confirming that I paid off the final balance and no further moneys owed. Additionally, their arrogant customer service personnel blame me for having a frozen bank account which resulted in not being able to get the funds properly deducted automatically. I was never notified that there were any issues with the auto-payment. I have sent my bank statements to them via e-mail and certified mail proving that my account was not frozen at the time and have not received a response. My credit report still has not been updated from this error since 2012.

Desired Settlement: I would like for my credit report to be updated so that it reflects payment made in full and on time. I made a good faith effort to pay off remainder of loan balance in advance and got penalized for it. This issue was not my fault as I was always attempting to pay off the loan and those attempts should reflect my credit report accurately. This has destroyed my credit. I feel ignored and just treated as a previous client with low priority level.

Business Response: Initial Business Response /* (1000, 8, 2015/04/13) */ We apologize that we were not able to promptly resolve your concerns and we regret that your experience was frustrating. On March 30th a Customer Experience Manager reached out to provide a resolution: All payments were fully applied and any incorrect accrued interest was waived. Prosper also updated its credit reporting to reflect the fact that the loan was paid in full. If you need anything further, please don't hesitate to contact us at XXX-XXX-XXXX. We thank you for being a valued member of the Prosper Community. Initial Consumer Rebuttal /* (2000, 10, 2015/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this issue. I am satisfied with the outcome.

4/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I can not get them to update Credit Bureaus with accurate correct information since December 2014. On 02/23/2015 I paid my loan in full and requested Prosper to update Credit Reporting as they have not updated any payment information since 12/2014. I received a reply back on 02/25/15 to allow 5 Business days and it will be updated. After it was not updated I contacted them again on 03/11/2015 and was advised on that same day that they sent the updated information to the Credit Bureaus showing my loan has been paid in full and to allow 7 Business days for it to update. It has since been another 8 Business days and it still is not updated. I am in the process of getting a mortgage and this is delaying everything. Not only have they not updated that I have paid it in full, they have not updated anything since December and it looks as though I haven't made ANY payments on my loan which is causing great stress in the mortgage process. All I want them to do it update the Credit Bureaus as they are suppose to under the Fair Credit Act.

Desired Settlement: I would immediately like the Credit Bureaus updated accurately and timely that my loan has been paid in full. I can NOT close on my house until this is done.

Business Response: Initial Business Response /* (1000, 9, 2015/04/10) */ Thank you for sharing your concerns. We regret hearing the negative experience regarding your loan and credit reporting. An update to Experian and TransUnion for your loan was submitted on March 31st and should now reflect with the correct information. If you experience any further issues, please call our Customer Service line at XXX-XXX-XXXX. We appreciate you choosing Prosper Marketplace for your personal loan needs. Initial Consumer Rebuttal /* (2000, 11, 2015/04/13) */ On 03/31/2015, I received a response from them via Email that they have updated the information again and to allow 3 Business days. I have checked everyday since 03/31/2015 and again today 04/09/2015 and FINALLY it has been updated as of today.

4/8/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I paid loan in full. Prosper then still automatically took an additional payment. I called to have it refunded they continue to tell me 15 days and then that they are still working on it. I have sent them bank statement showing it was removed. Product_Or_Service: personal loan Account_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Refund I want the money that was overpaid. Plus interest as they would in return due to consumer.

Business Response: Initial Business Response /* (1000, 6, 2015/03/21) */ We are in receipt of Mr. **** *******'s complaint to the Better Business Bureau. Our records do not show that we pulled an additional payment after Mr. ******* made a final manual payment. If Mr. ******* can show us a bank statement with the additional debit, we would be able to research further. Kind regards, Prosper Client Services

3/12/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I completely paid off my loan, but the company continues to call me about payments and initiate unauthorized ACH withdrawalws. I made a payment for my Prosper loan #XXXXXX on December 31st, this was to pay the full balance of my loan off. i contacted customer service and had a sales rep remove my old bank account and replace it with the new one. However, on January 2nd Prosper used my old bank account to withdraw the funds which resulted in an NSF fee of $29.00 on USAA account . I called Prosper to get the problem fixed, i was put in circles continuosly before ending the call and scheduling another payment. I scheduled this payment for the 3rd, my due date was January 6th. Some way Prosper deleted my payment and I have an email confirming that they scheduled another date. I called again to see what was the problem, but still no one could clarify. Finally, I was able to get my bank accounts changed and a payment of $3,989.41 was taken on January 9th. After this Prosper scheduled additonal payments and phone calls on Januarty 9th and January 26th. This has caused 3 NSF Fees on my account as well as the interest accrued between December 31st and Janury 9th when my payment has posted. As Prosper Loans accumulate interest daily, it seems that this wa all a ploy to deter me from quickly paying off a loan that was supposed to take 6 years.

Desired Settlement: I am looking for a refund for all of the NSF Fees and intetrest that I had to pay because of you incorrectly processing my payment, debiting from an incorrect bank account and continuing to use unauthorized access to debit my bank account. This is harassment and is causing a lot of problems in my life right now.

Business Response: Initial Business Response /* (1000, 8, 2015/02/23) */ We are in receipt of Mr. ******** ********'s complaint to the Better Business Bureau. It seems that there were several processing errors that occurred in Mr. ********'s account and we apologize. We have since refunded Mr. ******** any NSF fees he might have incurred. Again, our apologies. Kind regards, Prosper Client Services

3/10/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Were antagonistic when requiring income documentation, closed my account while in possession of my personal bank info I applied for a loan at propser.com. I am a contract (hourly) w2 worker, so income verification is difficult for me; I understand that. Their website only allows initially uploading one W2 and one paystub. They repeatedly asked me for more and more rounds of additional information, which I did my best to supply. I understand if they wanted to deny me a loan, however they sent me an email saying that if I want to know why I was denied I should log in to my account. When I tried, they had entirely deleted my account, removing my chance to find out why. If they had asked for a large package of corroborating information about my income to begin with, I would have gladly complied. They kept asking for little pieces more after I was told halfway through the process I should be approved. In addition, the representative that worked with me seemed to think from the beginning that I was just lying to him. I feel I was penalized for drawing out the process, when it was their way of interacting with me that caused that. More concerning is the fact that they asked for lots of information about my bank accounts, yet cut off contact and removed my ability to interact with them through the website. I did email support asking for another chance with another representative. They simply sent back a very short email saying "we were not able to verify information". That is hardly a detailed answer as to what failed to match up, and is hardly acceptable reason to close my account before I could file any appeal. They could have left the account open for a few days so I could get an answer from them, an answer I don't believe they were wanting to give me. FInally today I put together a big package of as much supporting information as I could, cross-referencing paystubs and screen shots from my banking website showing that they were driect deposited, and included a spreadsheet showing how the numbers _did_ add up, despite their claims to the contrary. I supplied them a phone number to contact my payroll and they never called it--verified with my payroll person. I am high-functioning autistic--high enough functioning to hold down a steady career of computer programming and systems administration jobs. Verbal communications are difficult for me. Always the representative seemed to put me on the spot for yet another piece of information, and I felt pressured to try answering immediately instead of taking a few days to gather everything. I was not trying to be difficult; rather, they asked for more a piece at a time, and I gave it to them as they asked.

Desired Settlement: I simply want it on record that there are potential issues with prosper.com in the way they are careless with personal information (you don't go asking for all that data then shut down communications). Also want it on record that people who aren't masters of telephone communication might be treated poorly by them.

Business Response: Initial Business Response /* (1000, 5, 2015/02/20) */ We are in receipt of Mr. ******* ******'s complaint to the Better Business Bureau and apologize for his discontent. Unfortunately, the Verification process revealed that we could not accept the documents Mr. ******'s presented as there were inconsistencies therein. Again, our apologies. We appreciate Mr. ******'s business and regret that we could not be of service at this time. Kind regards, Prosper Client Services

3/10/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Proper mails out "pre-approved" loan offers. You apply, submit docs, and receive no communication. I received a "pre-approved" loan offer. I applied on their website and submitted documents for verification. Days went by without any communication or any one asking for additional information. After 5 business days, I received an email that stated my loan could not be funded and to log on to my account on their website for more information. At the same time, Prosper disabled my account access on their website -- so I have no ability to get an explanation. I called their company and after multiple computer prompts finally reached a person. That person only told me that one or more of my documents could not be verified. She was unable or unwilling to discuss what the issue may have been. I requested to receive a phone call from a manager. Three business days have gone by and I have not received a follow return telephone call. I deserve to know WHY they refused to fund a loan for me - especially since the application cost me a credit inquiry. I live in a mountainous community where the US Post Office does not deliver mail to our home -- is this what they couldn't verify? Or my utility bills are all in my husband's name. For all I know, there is something simple like that because my credit score and other things they pre-verified in sending me a "pre-approved" offer had not changed. I have been at the same job for more than 7 years, make good money, have OK credit, and there is no reason why they should not be able to do a debt consolidation loan for me. It is appalling that they did not reach out to me for any clarifications, nor did they provide me with any explanation. This appears to me to be potentially fraudulent activity if they are mailing out pre-approval letters and then not making good on those loan offers. Especially when they lock you out of their website to prevent you from receiving any justification for why they will not do the loan.

Desired Settlement: I want a telephone call from the CEO of this company to explain WHY my loan was not funded. Then I would like to see steps taken to ensure that they are not systemically able to prevent people from receiving the information placed on their website as a form of communication.

Business Response: Initial Business Response /* (1000, 5, 2015/02/20) */ We are in receipt of Ms. Marybeth ***********'s complaint to the Better Business Bureau and apologize for the confusion. A pre-approved letter only signifies that the recipient meets certain criteria; however, we are still required by law to verify income and identity. Unfortunately, in Ms. ***********'s case, we could not accept the documents she provided as they were not consistent with other documents. Again, we appreciate Ms. ***********'s business and regret that we could not be of service at this time. Kind regards, Prosper Client Services

3/5/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: website was changed-causing incorrect data on personal accounts. I made a double payment because it didn't show first payment. refund due. Payment date 11th of each month. I make end of previous month per my employer's pay schedule. The website was being updated or changed and it did not show my payment for January 11th so I processed second payment fearing first one didn't take. 12/31/14-double payment was taken out of my account. I cannot afford 2 payments -one going toward principal) Most companies will not refund so I suggested them to apply toward Feb 11 payment. I have called 9 times getting difference response each time. "The system is still having issues" "I'm all set-just owe $7.38 for February" per supervisor ****** on 2/6/15. I check website frequently and not only does it show I am past due for February, I am getting emails stating I am late and to provide a copy of my bank statment if I feel otherwise. I sent my back statment back 1/9/15 and had to have them find it again today (2/15/15) Per phone call today, I can request a refund for overpayemnt. I was never told this before. oh - another thing. They lied and said my bank denied the payment. They did not and my bank statement proves otherwise. It is THEIR SYSTEM that is so messed up. I just want the records and website to show my next payment due is 3/11/15.

Desired Settlement: I really don't want refund, but the extra payment to be applied to Feb. it's redudant to have it refunded only to pay it right back.

Business Response: Initial Business Response /* (1000, 8, 2015/03/03) */ We are in receipt of Ms. **** *****'s complaint to the Better Business Bureau and regret the miscommunication. Our records show that Ms. *****'s second payment was applied to her February XX XXXX installment. Unfortunately, our system isn't able to handle payments that are paid ahead of another. As such, this is usually a manual process. Nonetheless, her next payment is not due until March 11, 2015. Moreover, it does look like her payment had initially failed but a second try did go through. Our apologies for the miscommunication. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 10, 2015/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response and action taken

3/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I applied for a Prosper loan on 2/9/15. On 2/10/15, I received an email saying my loan listing was active. A little bit later the same day, I received an email saying my loan had been funded. It was requested in the Prosper email, that I forward verification of: bank account, proof of employment and proof of income. I faxed these requested items to your company. Today, 2/11/15, I received a call from a woman saying she was in charge of the verification portion of my loan process. She stated that my annual income I reported on my loan application was less than she calculated my annual income for this year was going to be (I suppose by my pay check stub from this month). I told her that I gave the amount I made from 2014 (info I got from my 2014 W2). She asked why my annual was going to be less this year than what I reported. I explained to her that I am a hospice nurse, last year I was more "in the field" visiting patients and I was making more money on mileage than I am now. She asked how much I made in 2013, I told her and she asked for me to email a copy of my 2013 W2. She told me to email a picture of my 2013 W2 (I said I would fax but she said that would take too long). She gave me the email address, ********@prosper.com. I tried 3 times to forward the picture I took of my 2013 W2 but delivery failed each time. I called your company and a woman verified my account and said I could try to email to *******@prosper.com or just fax it. I faxed it and about an hour later, I get an email saying my loan is no longer funded and I can log into my account to find out more/reason. I tried, but, the Prosper site just says my account isn't active anymore. I'd like to know why I was "booted" out when I was doing everything I was asked to do?

Desired Settlement: DesiredSettlementID: Not applicable I would like Prosper to explain why my loan was "unfunded" when I was doing everything I was asked to do. AND, it was only day 2 of the verification process!!

Business Response: Initial Business Response /* (1000, 5, 2015/03/03) */ We are in receipt of Ms. ******* ******'s complaint to the Better Business Bureau and sincerely apologize for the mishap. It seems there was a representative accidentally cancelled her account while trying to cancel a different account. We have since communicated with Ms. ******. We appreciate Ms. ******'s business and again apologize. If Ms. ****** would like to reconsider applying, she may directly contact Mr. Siak, whose number she now has, to expedite her request. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 7, 2015/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prosper has not adequately responded to Servicemembers Civil Relief Act request; dishonest and evasive customer service. Name: ***** ******** Borrower Name: ******************** Listing #: XXXXXXX Address: ************************************ XXXXX Email *********@gmail.com Phone: 813.728.8099 Loan amount: 10,000 Interest: 23.44% 14 Aug E. ********'s loan originates with Prosper. 15 Aug Prosper deposits $9500 into E. ********'s USAA Checking account, ending x**** 14 Sep E. ******** goes on active duty 30 Sep E. ******** submits request for SCRA via email 01 Oct Received (prompt!) and personal response from Prosper regarding SCRA 01 Oct E. ******** submits clarification email with question regarding documents 01 Oct Prosper responds immediately with details. 14 Oct E. ******** submits all information/documentation 22 Oct Prosper sends generic response confirming receipt of documentation. 09 Nov E. ******** sends follow up email with even more detail to speed up process 10 Nov - 21 Nov No response or action on account from Prosper. 21 Nov E. ******** calls Prosper. ***** and her manager assured me that my "interest would be adjusted appropriately to 6% per the SCRA, and any overage credited back to my account." 22 Nov - 14 Dec No response or action on account from Prosper. 14 Dec E. ******** sends email with additional documentation to show extension of active duty to July 2015. In addition, E. ********'s email outlines the FREE legal support available to servicemembers if lenders do not comply with SCRA. Response by 15 Jan is requested or E. ******** will move forward with legal action. 15 Dec Prosper sends immediate response claiming E. ******** is not eligible for SCRA because the loan originated after the active duty period started. 15 Dec E. ******** calls Prosper immediately and speaks to ****** and *******. ******* concluded that all information was correct with the original request, and that the loan originated BEFORE the active duty period. She assured that an "urgent request" was being routed for immediate action on the account. 16 Dec - 23 Dec No response or action on account from Prosper. 23 Dec E. ******** contacts Prosper. Again. For the 8th time for the same request. ****** from Prosper promised to have a manager EMAIL with information on the account and that the issue was indeed entered into the queue to be "elevated to another department for immediate review." 31 Dec Prosper account shows NO reduction to interest rate or refund of interest over 6% from 14 Sep to account. E. ******** drafts details (above) and resubmits all documentation. 02 Jan E. ******** follows up via email on status of request. 02 Jan Prosper responds with email saying they could not open documents because they are sent from email client, are not in pdf, or files size was too large. However, to date, all acknowledged communication from Prosper has been via E. ********'s Gmail, the same documents have been sent (numerous times), and have been smaller than 5MB. ADDITIONAL DETAILS: Case is being handled by another organization: CreditKarma, Ripoff Report

Desired Settlement: I would like Prosper to adhere to the Servicemembers Civil Relief Act and reduce my interest to 6% immediately. However, given then evasive and dishonest manner in which they have managed my account, I do not trust that they will not continue to mismanage my account. I fear they will continue to charge my interest over 6% to my account at the end of the loan, in direct violation of the SCRA. Ideally, I would like to NEVER do business with Prosper again, and would like my current loan covered, paid, and discharge by them with no negative effects to my credit report. If I must keep the loan, I would like 5% (FIVE) for the life of the loan, regardless of my active duty status. Thank you to the BBB for their assistance to consumers. - ***** ********

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ We are in receipt of Ms. ********'s complaint to the Better Business Bureau. We are disheartened by her comments and apologize sincerely. Please note that we must wait a few weeks for the SCRA database to display your active duty status. Nonetheless, I have instructed my colleagues to adjust your account accordingly. Your account will be adjusted to 6% for the periods of 10/01/XXXX - XX/26/2014 and 12/01/2014 till your Active Duty end date. Unfortunately, Prosper does not own these loans. As you are aware, your loan is owned by individual investors. Prosper only services the loans on their behalf. As such, we cannot abide by your additional request. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate yet do not fully understand the response. The SCRA database (actually referred to as the DMDC) is updated, and HAS been updated with all my information since September. All other creditors have been able to review and take action on the same information. In addition, I provided my orders, so I do not understand why there needs to be an additional waiting period based on the database. HOWEVER This is positive progress, so thank you. But please be aware that an email from the company indicates they will credit everything back on 1 February based on billing cycles, not based on the database "issue". So the personal email I received seems like a more accurate response than the one filed via the BBB. Please note this discrepancy. I appreciate the response to this issue but I seem to be getting some conflicting information about how/why they are taking action, which concerns me if there will be another mysterious issue why they cannot adjust my account. As long as I see results by the next cycle I will feel this complaint is resolved, so I am cautiously optimistic until then.

3/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: very excessive interest rate charged and fee They said the interest rate for the loan would be 11.56% for a 3 year loan for $3000.Then there would be a $150 setup charge taken off the top of the loan. So the loan would actually be $2850. Then there would be a $700 charge at the end, resulting in a total interest paid for 25% plus the 150.00

Desired Settlement: no settlement requested

Business Response: Initial Business Response /* (1000, 8, 2015/01/09) */ We are in receipt of Mr. ******' complaint to the Better Business Bureau. We are baffled by his statement. Prosper does not charge a set up fee. However, there is an origination fee which can range from 1% to 5% of the loan amount. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 10, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Set up fee, origination fee - what's the difference. That is semantics. The excessive interest rate is after that. Ask them about that!!

3/2/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Unresponsive to communication resulting in denial of service; uncooperative in terminating account I applied for a loan through Prosper. As it turned out, the policies of the banking institution I provided were incompatible with Prosper's verification process. I provided another bank account that was compatible, but Prosper persisted in looking only at the first account. This, in spite of repeated contacts from me instructing them delete the info for the first account and to look only at the second one. I even spoke directly with their Approval department, who agreed with my request and also informed my that at least one sensitive document I uploaded to them could not be found. I tried three times to return calls to their Verification department, but had to leave messages each time. Despite my repeated instructions regarding the bank accounts, and multiple phone calls, I was basically ignored and the loan request was cancelled. Subsequently, I have asked for ALL of my personal information to be removed, and have been told that is not possible. Given their past performance, so long as they retain my information I have no confidence their processes will result in an approved loan. I would have been willing, with some trepidation, to reapply had they followed my wishes. However, as it has become fruitless to deal with them, I won't be seeking their services again. Despite their claims to the contrary, I seen no reason for them to retain my personal financial and identifying information.

Desired Settlement: As I have no loan or investment or other financial contract with Prosper, I want them to confirm in writing they have deleted my bank statements, tax information and other identifying documents. In lieu, they may permanently close my current account and ensure it is never reopened and the associated data is inaccessible to the web site (ie, archived offline.)

Business Response: Initial Business Response /* (1000, 5, 2015/02/06) */ We are in receipt of Mr. ***** *****'s complaint to the Better Business Bureau and sincerely apologize for the treatment he seems to have received. Prosper strives to provide the best possible customer service experience possible. Accordingly, we will review our recordings to rectify any flawed processes and provide any necessary training. In regards to Mr. *****'s requirement to delete all documentation included in his loan application, unfortunately, we are required by law to keep this information for a period of time. This will allow regulators to assess Prosper's adherence with all regulations, including Fair Lending and Fair Credit Reporting. Nonetheless, we have strict security protocols and can assure Mr. ***** that his information will not be compromised. Again, we appreciate Mr. *****'s business and regret that we cannot be of service at this time. Should circumstances change, we hope that he will again consider a Prosper loan. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, while Prosper may feel the burden of the law to retain records, they are not under burden of law to retain those records in active use or on display to their customers. I question their understanding of the law, or perhaps only Prosper understands it correctly and all others have it wrong. The crux of the problem I had with Prosper was that they could not internally ignore a bank account, which I requested multiple times that they do, and use the alternate I provided; therefore, they repeatedly held up my request (until it ultimately expired) because they could not overcome their own flawed processes. Even when I contacted them, the responses I received were generic and exhibited a clear disregard for the facts of the matter. They repeatedly looked only at the first account, never the second, and therefore caused my loan request to expire. Second, in closing my request Prosper noted they were unable to contact me. That is untrue. I responded to every email they sent, which is more than I can say for how they treated my emails. And while every phone call they made went to my voicemail, I returned their calls only to be sent to their voicemail where I did leave a message. This is, however, typical of the customer service, or rather the lack thereof, I received from Prosper. Lastly, I have since gone to a competing lender, a club of sorts, and encountered a vastly superior process in all respects. Validation methods were modern and electronic, whereas Prosper's are paper-based and straight out of the 1980s. The entire process took less than two days, including twice contacting their support department, whereas Prosper typically took two days to simply respond to a question or new data and could not close the deal after weeks had passed. And, when I entered a bank account, and then decided to use a different account, I was able to delete the first account with two mouse clicks and the competitor never asked about or mentioned the first account and used the second one I provided. (Whether or not the competitor retains the info for the first account is somewhat unimportant, when they are able to internally ignore it - unlike Prosper.) If Prosper were to fix their processes, improve their systems to use modern verification techniques, and become vastly more responsive to customer contact, then I would consider using them. Until then, I will proceed with the competing club, even at a slightly higher cost, as they've proven they can listen and respond to their customer and in general exhibit a sense of professionalism I did not get from Prosper. In closing, I do not feel as a customer Prosper adequately addressed my requests or even paid careful attention to the things I told them, and I believe their response here exhibits the same dedication to script and lack of individual attention I have experienced all along. I will leave this as an unresolved issue, and as a beacon to those considering which P2P lender to choose. Final Business Response /* (4000, 9, 2015/02/14) */ We are in receipt of Mr. *****'s rebuttal. We sincerely apologize for the treatment he received through the application process. Prosper strives to provide the best possible customer service experience possible. Thus, we will diligently be reviewing all recordings and documentation to ensure that we can meet Mr. *****'s standards in the future and to rectify processes which led to Mr. *****'s discontent. Again, our sincere apologies. Kind regards, Prosper Client Services

2/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: on 01/29/2015 at 12 pm I made a full payment of $7,202.02 nd it was closed with ZERO balance. Today, 01/30/2015 Prosper made another debit in my bank on 01/29/2015 at 12 pm I made a full payment of $7,202.02 and and cancel a payment that was scheduled for January 30 for 7,209,22. After my payment on 01/29/2016 the system showed ZERO balance and it was closed. Today, 01/30/2015 Prosper made another debit in my bank for $7,209.22 even when the account was in ZERO balance and closed. The consequences were : overdraft for $5,322.13, no money in my bank, and all the automatic payments denied, my daugther health insurance will be canceled, my mortgage will be late. I called Prosper twice. I sent two message regarding that I need my money back but I never get a message in response. I spoke again with a second customer service and he told me that this will take 45 days to refund the money because tis is how they work. I never recieved any email confirmation about my canceled payment, my payments or that the payments cannot be canceled.

Desired Settlement: I need my money back as soon as posible and not in 45 days, all the overdrafts ,and all the expenses using others credits cards shoulb be refund.

Business Response: Initial Business Response /* (1000, 9, 2015/02/23) */ We are in receipt of Ms. ******* *******'s complaint to the Better Business Bureau. As we replied to her other complaint, it seems that both payments were accidentally processed. Nonetheless, we have refunded the duplicate payment and any fees that she might have incurred. These funds should be in here account already. Again, our apologies for the mishap. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 11, 2015/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper took out a double payment (not authorized) which bounced my account. Jan 10, 2015, Prosper had an issue with their website. I tried to make a payment but couldn't. On Monday, Jan 12 (my loan due date) I was able to make a payment. A week later it was showing "past due" so I called. I was assured they received my payment and that the "late" showing on the account was a website issue. Another week passed, still showed "late. I called again, assured payment was still showing and website was incorrect. 3rd week, they called me and told me they lost my payment and I would have to make it again. So I did since they charge never went through my bank account. 5 days later, they took out 2 payments and bounced my account. When I called, they told me it was an error and they would refund the payment and the fees associated. It has now been 5 weeks and my account remains in a negative state and continues to acrue fees. I received an email today stating that the "late fees will be waived" I didn't even make a late payment!

Desired Settlement: I would like a payment to cover the overdraft fees from my account, plus ALL of the fees that are adding up because it's still in a negative state. Plus one month loan payment paid. For a total (so far) of $136.

Business Response: Initial Business Response /* (1000, 6, 2015/02/25) */ We are in receipt of Ms. ******** ******'s complaint to the Better Business Bureau. It seems that we could have done better. Unfortunately, a new system conversion has led to various systems issues which led to Ms. ******'s double payment. We have refunded Ms. ****** the erroneous withdrawal plus any fees. We appreciate very much Ms. ******'s business and sincerely apologize for the mishap. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 8, 2015/02/26) */ Prosper.com took care of this this morning. You can remove the complaint. Thank you

2/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: loan funded after company stated that it will be cancelled. I applied for a loan of 20'000 dollars. Later on during the process I recieved an email stating the loan will not be funded unless I provide a n explanation of why the income on the w2 did not match my income I is tatted on the application. I never responded. I later get on email on February XX XXXX stating that if they did not get a reply within 24 hours the lapplication will be cancelled. It is now February 13, 2015 and there is a deposit that is pending in my account for 19,000 dollars. The 1,000 dollars Iprosper took as their origination fee which they now want me to pay back. I called the,m and talked to a customer service rep. With no luck.

Desired Settlement: I want them to withdraw the money out of my account and send me a letter or email saying that I am not responsible for the 1000 dollar origination fee because I recieved an email stating that the listing would be cancelled and not funded.

Business Response: Initial Business Response /* (1000, 5, 2015/02/16) */ We are in receipt of Mr. ******* ****'s complaint to the Better Business Bureau. We certainly apologize for the confusion. As a courtesy, we have instructed our bank to retrieve the funds back. As soon as the funds are back at Prosper, we will close the account and you will not be responsible for the origination fee. Again, our sincere apologies, Prosper Client Services Initial Consumer Rebuttal /* (2000, 8, 2015/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to withdraw the money out of my account and not have me pay the origination fee.

2/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Due to miscommunication by one of their employees, my monthly amount due was taken out twice from my bank account. They promised to go to higher dept I realized that the amount I had paid online was going to overdraw my account. I called a couple hours after making the transaction and I was told that it was ok they could change it and it would go in on the 24th, when I my pay was automatically deposited into my checking account. I called again on the 24th to make sure that it would be taken out and one of the representatives said that they would have it put in on the 25th and I asked if they checked to make sure it had not gone in and and they did not see anything. When I got home from work and I checked the account and saw that I had been charged on the 23rd and then again on the 24th. I called and explained the situation to them and they said that it would take 30 days to review! I was furious and said that this was an error on their end and it was also a holiday. I have other bills coming in to pay. They said that they would have to call the San Francisco office for approval on Friday the 26th. I never heard a word and in the meantime, put me in a very bad financial position. It turns out that they could not reverse my online payment as I was originally told they could do. I was also told that the 2nd payment could be my next month's payment. I said if I had that money available I would, but I don't. I have not heard anything from Prosper and I feel that, at the very least, an email/call letting me know if they were able to do this would be very helpful. Having a holiday weekend and many people off, does not help and if no one was available, a call regarding this matter should have been made to me to at least let me know what is going on. I did call Prosper on Friday morning and was told they were working on it and the representative said it was out of her hands. When this happened I called my bank to inform them and they filed a dispute about the second charge, which will take them 10 days. The bottom line is that there is no reason for them not to credit the second payment back into my account - i find it unprofessional and a very bad business practice. ADDITIONAL DETAILS: Case is being handled by another organization: TD Bank

Desired Settlement: Credit my checking account for the extra payment that was made by them, as soon as possible.

Business Response: Initial Business Response /* (1000, 10, 2015/02/04) */ We are in receipt of Ms. ***** **********'s complaint to the Better Business Bureau. It seems that somehow Ms. ********** had scheduled two payments in December. Nonetheless, the second payment failed due to a stop payment by Ms. **********. Therefore, no funds were retrieved for this second payment. We regret this mishap and appreciate very much Ms. **********'s business. Kind regards, Prosper Client Services

2/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I sent a check to pay off loan,check was cashed,they are still taking money from my checking account and telling me i am overdue on payments. check was mailed on 12/15/14 in amount of 11,306.76 to pay off loan.Check was cashed on 12/22/14.I was told I had a 0 balance,a few days later I received an email reminding me of monthly payment of $389.92.i called and was told payment had "failed". faxed check and so did bank that wrote check out,claim they never got it,then told they did,told I had 0 balance,$389.92 taken out of my checking account on 1/8/15 even though loan was paid in full,was told it would be refunded within 24 hours,never happened,was told would be refunded in 15 days,never happened.hours on hold,given different info every time,yes it is paid in full,no its not paid in full,depended who I got on the phone,receiving emails saying 0 balance and its because of a "computer update" that this is all happening. receiving other emails that loan is past due and I must pay immediatley.(I paid it for january so its a lie that its even past due to begin with, I've over paid the loan..by ALOT!!!!) Received 2 calls yesterday from supervisors, telling me I'm very late with payment and it needs to be paid immediatly or I risk ruining my credit. The first supervisor told me I needed to fax everything that I've already faxed 3 times before-but I did it again-only to be called a few hours later by another supervisor asking why I'm not paying my bill. Was told to write directly to the executive offices, I did and I have not heard anything. Meanwhile, I have no money to pay my normal bills because everything is wrapped up with prosper. I never received my extra payment back, never got back the extra interest that I paid ( I was told that check would be for almost 300.00) and now I am at risk of having my credit ruined. Right now my credit score is over 750, and because of the incomeptence at this company that might be ruined.at my wits end, lost many nights sleep and can't pay my regular bills. I paid them a check for 11,306.76 and they cashed it and they are still saying I owe all of it. I have no idea what to do .

Desired Settlement: I want my loan balance to show 0, because I paid it in full. I want my extra payment refunded back to me, I want the extra interest refunded back to me , I want my credit to not be affected by their screw ups, and i want an apology for all that they have put me through.

Business Response: Initial Business Response /* (1000, 5, 2015/02/03) */ We are in receipt of Ms. ******* ****'s complaint to the Better Business Bureau. After further research, we found that Ms. **** scheduled two final payments, one of which failed due to a stop payment by Ms. ****. Nonetheless, due to computer issues, the second payment also failed in our system which led to the subsequent retrieval of the monthly payment of $389.92 on January 8th. On the same day, Accounting noticed the error, failed the payment, and returned the funds. The final payment was then applied correctly and her account is now closed. The funds of her the additional payment should be in her bank account. We sincerely apologize for this mishap and thank Ms. **** for her business and patience. Kind regards, Prosper Client Services

2/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: marketplace bank causes balance chaos with my bank with incorrect debiting prosper/marketplace bank in debiting my bank of record capriciously with a monthly debit. In November the deduction was doubles, and in December (14) the debit was made against my written instructions, and on the wrong day. Unless the Marketplace deduction is done on the LAST DAY of the month, there is NO money available and I am penalized for ISF>

Desired Settlement: Prosper must follow written/oral instruction regarding DATE OF ACTUAL DEBIT>

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ We are in receipt of Mr. ******'s complaint to the Better Business Bureau. His loan originated on the 29th of the July. This means that his payments are due on the 29th of every month. Up to this point, all his payments have been manually set. This process can only be done by him, not by Prosper. We will look into the duplicate payments Mr. ****** alludes in his complaints. If he would like to pay on a different date than the 29th, he will have to manually set the payment every month on the date desired, for instance 30th or 31st of the month. If he enters the payment instructions on the 29th before noon, the debit will occur on the next business day. If it is set after noon, the debit won't occur until two days later. We sincerely apologize for any misunderstanding. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prosper is STILL saying one thing and doing another. I did arrange with Prosper Customer Service person ******** that the January deduction should be done on Friday, January 30th, 2015. Prosper emailed me today TO THE CONTRARY. Final Business Response /* (4000, 9, 2015/01/27) */ We are in receipt of Mr. ******'s additional comments. Mr. ****** is correct that he received an email of an upcoming payment due. However, the email is just a reminder of the payment due; it is not a confirmation of his payment. His payment is scheduled for the 30th as requested. Kind regards, Prosper Client Services

2/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted for a loan with this company over and over via phone and mail. I finally gave them my credit info and they said I was approved for a Ten Thousand dollar loan based of my credit score and income. I send them my pay check stub and my bank information to them. They contact me and said it will be deposited in my account. The next day I get a call that they wont send then money cause I don't make enough after they verified I did with my pay stub and calling my employer. They called me the following day and said sir you are qualified for the Ten Thousand we pushed it through. I said good when can I expect it?****** who is the loan verification department supervisor then informed me that my credit score wasn't high enough for the Ten Thousand. I told her my credit score hasn't changed in three days. She said she got all my information and they did what they could. I said I gave you all my personal information you ran my credit and gave me the run around for three days and now you tell me you can't do anything. She said they will send me a fifty dollar gift card and to have a nice day. I told her they are a scam company who get peoples inform after harassing them over and over and then say sorry there is nothing we can do.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want people to know its a Scam company and to not give your information to them. Also for them to stop harassing people by calling after they rejected you wanting you to resubmit your information.

Business Response: Initial Business Response /* (1000, 5, 2015/01/19) */ We are in receipt of Mr. ******* ******'s complaint to the Better Business Bureau and apologize for the misunderstanding. Based on generic minimum credit criteria, Prosper received Mr. ******'s contact information from our partner. These criteria are often enough for a final loan approval. Unfortunately, a pre-approval letter is only the first step to loan approval. A loan application goes through several additional steps, including ID and income verification and an assessment of the client's ability to repay the potential loan. In Mr. ******'s case, several variables led to the decline of his loan. Some of these variables are listed in the adverse action letter he received on January 1, 2015. We appreciate very much Mr. ******'s business and regret that we could not be of service at this time. Just like every financial institution, we are required by regulation to assess a borrower's ability to repay a loan. Kind regards, Prosper Client Services

1/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Bait and Switch! I was pre-approved for a loan and then denied after a 4 hour phone call! I submitted my information in regards to income and faxed them. A 4 hour phone call and then denied with the representatives mocking me and my situation!

Desired Settlement: I hope Prosper goes out of business!

Business Response: Initial Business Response /* (1000, 5, 2014/12/01) */ We are in receipt of Mr. *******'s complaint to the Better Business Bureau. We apologize for the confusion. Due to Privacy laws, pre-approval communications are based on generic information. Unfortunately, just like many financial institutions, we take into consideration other variables that are not available to us during the screening process, such as debt to income ratio. In Mr. *******'s case, his debt to income ratio led to the decline of his loan. We sincerely appreciate Mr. *******'s business and regret that we could not be of assistance at this time. Nonetheless, should circumstances change, we hope that he will again consider a Prosper loan. Kind regards, Prosper Marketplace Inc. Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Four hours on hold for a phone call and then the prosper reps mocking and calling me a deadbeat which then was echoed by her supervisor! Final Business Response /* (4000, 10, 2014/12/12) */ We apologize for the treatment Mr. ****** ******* received. We strive to provide the best possible customer service. Accordingly, we will be reviewing the recordings and provide any necessary coaching to our staff. Again, our apologies, Prosper Client Services Final Consumer Response /* (4200, 14, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a typical corporate response. I continue to receive prosper mail. The radio Commericals are lies! How can you be pre-approved then rejected after that?

1/28/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I paid this company a settlement through IC systems 3 years ago, now they are posting the full amount on my report as delinquent. Isn't this a deceptive practice? I'm very upset, we paid them over $2800 and now they have me owing them $4500. I don't think it's fair for them to offer a settlement that my BANK mailed them the funds to settle it and now they are billing me for the full amount that was originally owed without even CONTACTING ME. I would THINK they can't do this. Product_Or_Service: Loan Account_Number: *****

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to close it on my account as settled/charged off, whatever but I'm not going to pay them more when they already ACCEPTED the settlement that was paid. I feel they are owing me for harassing me with this.

Business Response: Initial Business Response /* (1000, 8, 2014/11/19) */ We are in receipt of Ms. ***************'s complaint to the Better Business Bureau and it seems we could have done better. Unfortunately, there was a miscommunication between the various groups involved. Nonetheless, we have closed the account, and Ms. ******** should see the correction soon (if not already). Again, our sincere apologies for this mishap. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 11, 2014/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The actions against me caused undue stress. I will be pursuing actions against them. THEY wouldn't do THEIR due diligence and put it upon ME to clarify and rectify things. I think this is unacceptable on their part. Final Business Response /* (4000, 13, 2014/12/01) */ Again, our sincere apologies for the miscommunication. As mentioned previously, we have rectified the error. Kind regards, Prosper Marketplace Inc. Final Consumer Response /* (4200, 15, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is still showing as open and owing full and increasing each month. They are not honoring their statement at all.

1/28/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I was misrepresented and given intentional fraudulent information about the status of my loan along with an ensuing email cover up. Violation the Law Prior to becoming a Hearing Practitioner, I spent 32 years in the commercial finance and consumer mortgage industry at various levels of senior management and operations. I can honestly say that I have never witnessed or experienced a company so inept and a business that blatantly violates as many consumer finance laws as cavalierly as Prosper Marketplace, Inc., and its wholly owned subsidiary Prosper Funding LLC. I have read through the complaints listed on the BBB site and my issue is an endemic problem that many other consumers complain about. Prosper has intentionally misrepresented to me that my loan was approved. I have numerous emails and postings to my Prosper Consumer website page that unequivocally verifies this. In addition, Prosper misrepresented to me that the loan was funded causing me to make commitments for the funds to be used for my business. Again I have the same verifications via email and on the Prosper Consumer website page. Prosper after approving the loan and notifying me that the loan had been approved and funded abruptly canceled the loan. Based upon two different stories told to me by two different Prosper Managers, 1) They did not receive the requested information. 2) The loan had been in process for 5 days at which time it was cancelled. Obviously they need to get their excuses straight due to state and federal consumer lending laws. Once again I can provide complete documented cancellation Chronology that provides complete backup to verify my allegations. Prosper also lied to me about pulling my credit bureau. I was told that a hard bureau pull would not be done until just before funding. Well I was alerted by the credit bureau that a hard pull was done by Prosper. This is a violation of the Fair Credit Reporting Act as I would not have agreed to this if I had been told the truth before signing up. You should also know that Prosper has purposely changed and omitted some of the emails they originated and listed on my Consumer information web page. Fortunately I cut and pasted the originals before they could make changes. Instead of going on further I really want to read their defense to these allegations and poke holes in the rubbish they will throw at me with their three monkey approach, i.e., "Hear, Speak, and See No Evil". Consumers take it from a professional medical practitioner and a finance expert this company will eventually get brought to task by the U.S. Commerce Department for their lending practices. And consumers that listed their complaints earlier with BBB and were supposedly satisfied will ultimately get justice.

Desired Settlement: Complete loan approval pursuant to Prospers loan approval and funding commitment. Prosper dispersal of the funds to be within 10 business days of Prosper receipt of this complaint. Interest rate not to exceed 12%.

Business Response: Initial Business Response /* (1000, 10, 2014/11/20) */ We are in receipt of Mr. ******'s complaint to the Better Business Bureau. Unfortunately, we were only able to verify a portion of his income. Mr. ****** can apply using this lower verified income. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 12, 2014/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with the Prosper. Pursuant to the email or website evidence, Prosper clearly indicates that the loan was approved and funded. The following is the actual subject line and chronology of these communications: 1. Prosper Loan Approval Today at 11:23 AM Oct-XX-XXXX 2. Your Prosper listing has funded! Prosper (No reply) Oct-XX-XXXX X:XX PM 3. Your loan request has been cancelled Prosper (No reply) Oct-XX-XXXX X:XX AM Thank you for applying for a loan through Prosper. 4. You do not qualify. Prosper (No reply) Prosper (No Reply) Nov-X-XXXX XX:XX AM Again, this is the exact order of the emails or website status from Prosper. Other than being told I was approved and the loan was funded, how can anyone follow what is going on? I have never heard of a lender approving a request, funding it, cancelling it and then declining it a week later? Absolutely an extreme example of lender carelessness, misrepresentation and finally attempted PYA cover-up. The sad part of this is that I made business commitments based upon Prosper notification #1 and #2. Final Business Response /* (4000, 14, 2014/12/01) */ We are in receipt of Mr. ******'s rebuttal to our response to his complaint to the Better Business Bureau. According to our records, Mr. ****** received an email on October 24 at 4:05PM: "Your listing, "Other" (Listing #XXXXXXX) for $16,000 at 14.50% has been created and is active on the marketplace." This email informs him that we have accepted his loan application for listing. On October 24 at 4:11PM, he received a second communication: Your Prosper listing has funded. This email merely informs him that we have received enough interest from investors to be able to fund his loan. However, this does not mean that the loan has been approved. In fact, in the same email, Prosper asked for additional information, including proof of current income, to be able to verify identity and income, a necessary requirement for loan approval. On October 31 at 9:23 AM, Mr. ****** received an additional email informing him of the loan request cancellation as well as an Adverse Action Notice (as required by regulation). This email further informed Mr. ****** that we could not verify his income. Unfortunately, we have no records of Email #1 or Email #4. We apologize for the confusion. His loan unfortunately was never approved. Kind regards, Prosper Marketplace Inc. Final Consumer Response /* (4200, 18, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, Prosper is a loan broker for Web Bank. It is quite obvious this Company does not control the decision process involving loan submissions especially when an explanation is required for simple terms such a Approved and Funded. If the publics common understanding of these terms have to be specially explained what else is hidden between the lines based upon Prospers own definition? Secondly, Prosper received my financial package as requested, i.e., per my confirmation email: Sent from Yahoo Mail on Android From:"Prosper Loan Approval" <*******@mail.prosper.com> Date:Fri, Oct 31, 2014 at 11:23 AM Subject:****, Documents Email Text: Prosper has been sent not only my business bank account statements but also personal bank statements with a cancelled check. Prosper receives five out of five Pinocchio points for there response. Give it up Prosper just your denial and game of misinformation is just letting other consumers know what type of Company you are to work with!

1/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misinformation by Prosper representatives resulted in 2-yr inquiry on my credit report!! Before I took out a loan with Prosper, I called on 3 separate occasions and specifically asked "do you 'soft' or 'hard' pull credit" and the response I received on all 3 representatives are the same: "Soft". I just received an alert that Prosper has placed a "Hard" pull on my credit report. I was not advised of any stipulations or contingencies, just a simple "Soft" response from each of the 3. My credit is my life. I am in the process of perfecting my credit and absolutely CANNOT afford ANYMORE inquiries on my credit report at this time, which is why I asked this specific question (I do know for a fact that Lending Club does a soft pull because I do business with them as well). I was looking forward to doing business with Prosper, but at the moment I am feeling that I regret it mainly because I cannot trust the company's representatives nor rely on them to give me any correct information. My credit will suffer a loss of points as a result of obvious misinformation that I received from Prosper's representatives. I am not happy with this and do need to speak to the CEO of Prosper or someone with equal authority about this.

Desired Settlement: Please have the CEO or someone with equal authority contact me at XXX-XXX-XXXX. Due to being misinformed by Prosper's representatives, I need to have a letter sent to all three bureaus (or the ones Prosper report to) to have the inquiry reversed. Had I been advised that Prosper does a "Hard" pull, I would have either waited or sought other options. Either way, I was not given that chance before my credit was damaged.

Business Response: Initial Business Response /* (1000, 10, 2014/12/11) */ We are in receipt of Mr. ****** *****' complaint to the Better Business Bureau. We have contacted Mr. ***** directly and informed him that, like many financial institutions, we performed a soft pull to be able to provide him with potential loan offers. However, as he decided to accept one of those loan offers, the soft pull turned into a hard pull. We apologize for any misunderstanding. Nonetheless, Mr. ***** has decided to accept the loan. Kind regards, Prosper Marketplace Inc. Initial Consumer Rebuttal /* (3000, 12, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) A male representative (forget his name, sorry) called me about 2 weeks ago and advised me that he will be calling me back to discuss further. I never heard from him since... Final Business Response /* (4000, 14, 2014/12/26) */ We are in receipt of Mr. ****** ******* rebuttal. Unfortunately, Mr. **** is mistaken: Lending Club as per policy does place a hard pull whenever a prospective loan closes. We apologize for the misunderstanding, but any loan that closes leads to a hard pull, regardless of the financial institution. Kind regards, Prosper Client Services Final Consumer Response /* (4200, 16, 2015/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where did you get your facts from? Have you looked at my credit reports that YOU pulled and if so, where do you see an inquiry from Lending Club? I think that you should check your facts about my credit before stating something that is untrue about it. By the way, what is the name of the individual who is responding to my complaint? I would like to speak to you directly, since you know so much. Why don't you give me a call to discuss further, rather than go back and forth in writing?

1/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I did NOT apply for a loan with this company! Accessed my credit report without MY permission. After checking my credit on CreditKarma,com, I received several emails from Prosper claiming I need to "complete" my application. I DID NOT apply for a loan through them. I DID NOT give them permission to do a 'soft' or 'hard' credit check with any credit reporting agency. Today I received an email stating; "In evaluating your application, we also obtained your FICO�®08 credit score from Experian, a consumer reporting agency, and used it in making our credit decision. Experian played no part in our decision and is unable to supply specific reasons why we were unable to accept your loan request. You have a right under the Fair Credit Reporting Act to know the information contained in your credit file at Experian. You also have a right to a free copy of your report from Experian, if you request it no later than 60 days after you receive this notice. It can be obtained by contacting Experian." I did NOT give permission at any time for them to inquire into my credit. I want these inquiries removed immediately from all of my credit reports!

Desired Settlement: I want these inquiries removed immediately from all of my ALL credit reports! In addition, I do not want any further correspondence from this company. I did not apply for any type of loan with them.

Business Response: Initial Business Response /* (1000, 8, 2014/12/23) */ We are in receipt of Ms. ******* ******'s complaint to the Better Business Bureau. It seems that Ms. ****** did not apply for a loan at Prosper and someone impersonating her has accessed her personal information to apply for said loan. Please note that Prosper only performs a soft credit pull. This soft credit pull is not visible to outsiders, except Ms. ******, and does not affect her current credit score. Because it seems that someone has access to Ms. ******'s personal information, we strongly suggest that Ms. ****** institute a fraud alert in credit profile. Again, our apologies. Though we review all applications for potential fraud, we have unfortunately little control over an impostor's use of someone else's personal information. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 12, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prosper is a vulture! No one has 'hacked' my private information, except Prosper! I received yet more soliciting emails and snail mails this week, from Prosper. I do not want ANY further correspondence from this company. Thank you Final Business Response /* (4000, 14, 2015/01/14) */ We do apologize for the continued email and US mail. Unfortunately, our marketing campaigns are developed months ahead and though we have removed her name from our databases, she might continue to receive one or more of these campaigns. Again, our apologies. Kind regards, Prosper Client Services

1/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was offered a pre-approved loan. Then after giving personal information online to secure the loan I was denied, allegedly due to my credit score. I received a mail offer from Prosper stating that I was pre-approved for a low-interest loan up to $35,000. The letter gave me directions to secure the loan online. After providing personal information and asking for $25,000, I was immediately denied allegedly due to my credit score. Then it automatically switched me to a loan consolidation program for which I could apply for instead. I believe that the offer of a loan was a pretense to get me to sign up for a higher interest loan consolidation program, for which I did not apply and am not interested in. This offer was never intended to be a loan, but it lead me to their real goal and gave them access to my personal information.

Desired Settlement: I want them to be banned from using any form of communication both mail, electronic, phone, etc. to solicit individuals to sign up for their debt consolidation programs. In addition, I want all my personal information removed permanently from their database.

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ We are in receipt of Ms. *****************'s complaint to the Better Business Bureau. We sincerely apologize for any misunderstanding. A pre-approval offer only signifies that your credit profile met certain criteria. However, in your case, additional variables led to the denial of your loan request as delineated in the Adverse Action Notice you received. As required by law, we must ensure the borrower's ability to repay the loan. As per your request to delete all information concerning your loan application, we are unable to abide by your request. As required by law, we must keep records of all evidence used in the application process for a minimum of 5 years. We certainly thank you for your business and are sorry that we can not be of service at this time. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Additional credit checks even for bogus loan offers adversely affect my credit score and if my credit background prequalified me then it should have been granted. I Want ther credit check removed from my credit history because if they hadn't advertised in this manner I wou have thrown their mailer in the garbage as junk mail. Final Business Response /* (4000, 9, 2015/01/14) */ Our marketing material follows all regulatory requirements. Pre-qualification does not always lead to a loan unfortunately and depends on the consumer's ability to repay the loan - one of many variables which is not available for prescreen offers. Again, we are sorry that we could not be of assistance. Prosper only performed a soft credit pull on your credit; as such, it will not affect your credit score and is only visible by the consumer. Kind regards, Prosper Client Services

1/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: LOAN IS FOR BAD CREDIT LOAN OFFERS CREDIT TO PEOPLE WHOM HAVE BAD CREDIT. MADE LOAN APPLICATION EXPECTING APPROVAL UNDER BAD CREDIT. DENIED BECAUSE OF BAD CREDIT. APPROVAL PROCESS IS DECEPTIVE AS DOES NOT SPECIFY CERTAIN FACTORS HELD AGAINST THAT WOULD CAUSE DENIAL. LOANS MAKE HARD IMPACT TO SCORE WHICH IS UNFAIR PRACTICE. AS WITH BAD CREDIT OBVIOUSLY THERE IS GOING TO BE SOMETHING THERE OF AN IMPACT TO CAUSE THIS, SO WHAT ARE THEY EXPECTING BAD CREDIT WITH WHAT?

Desired Settlement: ASK THAT ANY HARD INQUIRIES TO BE REMOVED. ASK THAT SPECIFICATIONS FOR APPROVAL TO BE UPDATED TO STATE SPECIFICALLY WHAT THEY DEEM AS BAD CREDIT APPROVAL AND IF ANYTHING WOULD BE HELD AGAINST YOU TO DENY.

Business Response: Initial Business Response /* (1000, 5, 2014/12/25) */ We are in receipt of Ms. **** ******'s complaint to the Better Business Bureau. Just like many financial institutions, we are required by regulation to assess a borrower's ability to repay a loan. In addition to the credit score, we look at many variables such as outstanding credit lines, debt to income ratio, delinquencies, and others. In Ms. ******'s case, we found that she had extended unemployment which led to a delinquency in her credit profile. We appreciate Ms. ******'s business and are sorry that we can not be of assistance at this time. Please note that we only performed a soft credit pull which does not affect her credit score and which can only be visible by the consumer. No hard inquiries were made. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Does not answer the complaint. Approval is stated for bad credit. Bad credit it should be obvious to lenders that certain circumstances obviously led to why there is bad credit. Loan approvals with advertisement of bad credit is okay for approvals then what is expected? Not stated? and why? Unemployment was my statement only as to facts that led to, but at this time my income is stable. Really frustrating for false advertisement of credit approval when seeking loans. I would hope that you would understand the consumer whom gets denied for what is specified with no further details of what is expected. Not quite sure then what you would approve under bad credit loans? I ask that any further advertisement of loans for credit what is expected is stated, the score, income, and debt to income ration, prior history, consumer statement such as mine that would be held against, and other. Final Business Response /* (4000, 9, 2015/01/07) */ We sympathize with Ms. ******. But unfortunately financial institutions are governed by rules and regulations which have become more stringent due to the 2008 credit crisis. There are a myriad of variables (more than 100+) which lead to a loan approval. It is thus impractical to advertise as suggested. As such, we require a minimum criteria which allow us, just like any other financial institution, to further analyze the borrower's ability to repay the loan. Again, we appreciate Ms. ******'s business and regret that we cannot be of service at this time. Kind regards, Prosper Client Services

1/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Will not remove from mailing list. This company will not stop sending me credit offers. I have called and requested that they remove me from their mailing list but they refuse to comply. At this point I consider future communication from this company as harassment.

Desired Settlement: I just want Prosper to take me off their mailing list. I tried calling and asking to be removed, but they would not comply.

Business Response: Initial Business Response /* (1000, 5, 2014/12/26) */ We are in receipt of Mr. ******* ******'s complaint to the Better Business Bureau. As requested, I have instructed our staff to remove his email from our databases. Unfortunately, our marketing campaigns are completed months ahead, and he might see additional mail offers in the meantime. We apologize. Nonetheless, we have removed him as requested. Kind regards, Prosper Client Services

1/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Account has not been activated due to a technical problem on prosper's end. Despite repeated notifications, the problem has never been fixed. I applied for a loan and was approved by prosper 11/22-23/2014. I activated the account on my end by clicking on the link emailed to me, set up the online account, and was told the loan would be funded within 24 hours. I called prosper on 11/26 and told them that nothing had been done on my loan and they assured me it could take up to 14 business days for the loan to fund. On 12/8 I called again and told them from looking at my account online it said my account was not activated. The customer service representative agreed that there was a technical problem on their end and she attempted to contact a supervisor with no luck. She assured me the account we be activated and the problem fixed within 48 hours. I called again on 12/10 after checking online and finding AGAIN the account was not activated. I spoke with another customer service representative and was told he saw the notation on the account, that the account was not activated due to a technical problem on their end, a supervisor was notified, IT was notified. And nothing else was done. AGAIN this customer service representative attempted to contact a supervisor and AGAIN they did not respond. He sent an email to the supervisor's supervisor since the issue was not addressed and assured me the account would be activated within 24-48 hours. I checked online again on 12/15 and AGAIN the account is STILL not activated. I spoke to yet another customer service representative and she AGAIN read the notes and tried to call a supervisor. On hold for 5-10 minutes, NO SUPERVISOR. She comes back on the line and assures me the supervisor ****** would contact me by the end of the business day since absolutely NOTHING has been done about this issue despite repeated calls and complaints. NO CALL. These supervisors repeatedly ignore my requests for them to activate the account and fix the problem.

Desired Settlement: ACTIVATE THE ACCOUNT

Business Response: Initial Business Response /* (1000, 5, 2014/12/25) */ We are in receipt of Dr. ****** *******'s complaint to the Better Business Bureau and it seems we could have done better. Unfortunately, it seems we have had some technical problems in regards to Dr. *******'s Prosper account. Nonetheless, those have been subsequently corrected and her loan has been approved and originated as of 12/18/14. Again our apologies. Kind regards, Prosper Client Services

1/13/2015 Advertising/Sales Issues
1/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: $10,000.00 loan request to cancel less then 24 hours of start of the request. Loan still went though even though clearly did not want the loan. 12/3 10am online requested the loan by my cell phone agreed to the terms even though not able to see all terms. Let my husband know about the loan 12/4 5am Sent email asking to cancel the loan 12/4 called in to Prosper to confirm to cancel was told not able to process but will forward to managment 12/5 called again and was told again its with management wait to hear back from them On 12/5 the managment did call me back and left voice mail to call them back At the time of their call dealing with doctors regarding my mother entering emergancy. 12/5 called them back but was told they can not put the call through to managment did this three times and still not able to get through Again called them om Monday with still same call center telling me that they can not put call through On 12/9 $9,500 was deposited into my account even though I clearly told them did not want the loan 12/9 at 8am asked to please be put through and finally was able to speak ro the manager. She told me once the loan goes through nothing can be done. Even though i called and sent an email asking to cancel the loan. 12/9 at 8:30 went into Prosper and setup by off loan dated 12/12 which totally to payoff is 10,023.90. I had to send out the pay off for this date due to that is my next pay check and have to come up with $523.90 Reminder not touching any of this money from this loan just giving all back plus my own money of $523.90 Is there any way I can get this money back? I feel that this is so unfar. Big mistake on my part doing everything by Iphone and not reading everthing before agreeing to the terms and checking with my husband.

Desired Settlement: $523.90

Business Response: Initial Business Response /* (1000, 5, 2014/12/26) */ We are in receipt of Ms. ******** ********' complaint to the Better Business Bureau. We have instructed our colleagues to issue a refund for the fees as requested and Ms. ******** should see it in the next few days. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2015/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good afternoon, They received the money back in full on December 12 It is now January 3, 2015 and still have not recieved any money. Best regards ******** Final Consumer Response /* (2000, 10, 2015/01/12) */ As of January 6 I received the refund in full. The case can now be closed. Thank you ********

1/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper.com has run my credit without authorization- I did NOT apply for a loan with them and am concerned with what else they might do! On Dec 4 I received an email from Prosper.com, a company I had never heard of, asking me to verify my email as part of a loan application. I did NOT click on the "verify" icon in the body of the email, and I marked the email as spam. Later that day Prosper sent a second email with the heading "your loan request is pre-approved". (This went to my spam box and I only read it today) Today, I received another email from Prosper.com headed "You do not qualify for the original loan amount you requested". My name is misspelled in the email. Here is an excerpt: "Dear ******, Your recent loan request on Prosper exceeds the amount your FICOï���®08 score and Prosper Score qualify you for. You are eligible to post a loan request for a lower loan amount. Prosper uses a credit scoring system that assigns a numerical value to the various items of information we consider in evaluating a listing request. These numerical values are based upon the results of analyses of repayment histories of large numbers of consumers. The information you provided resulted in credit scores that were below the minimums needed to post a listing. The reasons you did not score well compared with other applicants are: *Ratio of balance to limit on bank revolving or other revolving accounts is too high *Too many inquiries last 12 months *Balance to credit ratio meets or exceeds 90% on too many credit cards in the last 6 months. *Too many open retail revolving trades with balance of 1000 or more. In evaluating your application, we also obtained your FICOï���®08 credit score from Experian, a consumer reporting agency, and used it in making our credit decision. Experian played no part in our decision and is unable to supply specific reasons why we were unable to accept your loan request." I am very concerned by this and am somewhat fearful that my credit has been affected by this. Please investigate on my behalf.

Desired Settlement: Cease and desist! Also, an explanation of what on earth happened.

Business Response: Initial Business Response /* (1000, 5, 2014/12/25) */ We are in receipt of Ms. ****** ******'s complaint to the Better Business Bureau. According to Ms. ******, it seems someone else has been using her personal information to apply for a loan at Prosper. We encourage Ms. ****** to contact the credit bureaus to add a fraud alert to her profiles as well as her local law enforcement agency. If fraud has actually occurred, we encourage her to contact Lance Casey at XXX-XXX-XXXX to file a fraud package. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 7, 2015/01/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prosper withdrew an amount of $ that was more than that was scheduled for additional Principal-Only payment via website. Refund has not been issued. Last week I scheduled an additional Principal-only payment of $208 for 11/14, I checked my bank account on 11/14 and noticed that two payments were taken out. One for the monthly payment of $456 on 11/11/14 and another for $665 ($446 + $208). So a total of $1,121 was withdrawn from my checking account. I spoke to Prosper representatives on 3 occasions. Once on 11/14/14 where they told me I would be refunded within 3 business days. Then I called yesterday and was told that a Supervisor would get back to me. Then today I found out that it was not properly handled and now it will take about 14 days to be determined whether or not I will be refunded. Apparently, this is an ongoing issue with their website payment process that never reflects it will withdraw the manually provided Principal-Only payment in addition to your regularly scheduled monthly payment even though the regularly scheduled ($456) had already been paid.

Desired Settlement: I would like to receive the entire amount of $665.15 be refunded. In the future I will mail a personal check for any Principal-Only payments as it seems their online system is faulty and their response to refund issues is beyond acceptable.

Business Response: Initial Business Response /* (1000, 9, 2014/12/12) */ We are in receipt of Mr. ***** *******'s complaint to the Better Business Bureau. A glitch in our system unfortunately led to the additional payments in Mr. *******'s account. As requested, we have issued a refund and Mr. ******* should see that in his account accordingly. Our apologies for the mishap. Kind regards, Prosper Client Services

12/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prosper denied me as an investor by stating that I am international investor. Repeated requests for clarification of that have went unanswered. I opened an investor account with Prosper on November 6th. On November 11th, I was told I was denied to be an investor because I am an "international investor". I asked for clarification of this on November 11th and November 18th. I received no response to those requests to date. I find the response that I am denied as I am an "international investor" curious for the following reasons. 1) I am a U.S. Citizen 2) I would be funding people from my U.S. bank account 3) I have a U.S. mailing address as I live on a U.S. military base I don't know what makes me an "international investor" as: 1) I am not from a country other than the U.S. nor hold citizenship in any other country 2) I don't have any foreign bank accounts 3) I don't have any foreign credit cards 4) I don't have a non-U.S. mailing address I am not a mysterious international man of intrigue nor an international investor with investments in property, currency, or banks in a foreign country.

Desired Settlement: I would like someone who knows what they are doing review my documentation as I am a U.S. citizen with only U.S. bank accounts and a U.S. mailing address. I am not an "international investor". In fact I hold around an 800 credit score and have sufficient income and resources to be an investor with Prosper without some weird "international investor" denial.

Business Response: Initial Business Response /* (1000, 8, 2014/12/23) */ We are in receipt of Mr. **** *******'s complaint to the Better Business Bureau. We apologize for any misunderstanding. Prosper products are only available to U.S. investors. We understand that Mr ******* is part of the US military and resides outside the continental U.S. We have not come across this situation in the past and unfortunately his account was originally declined. Until we revise our policies regarding military personnel, we have approved his account and Mr. ******* should be able to invest accordingly. Again our apologies. We appreciate Mr. *******'s business and wish him well. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 11, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My wife left her job and moved 360 miles, obtained new job about two months later, and now we are behind in payments. Seeking to move payments due. I am writing to let you know I have two loans via Prosper that are now late and one that is approaching the 30 day period. I have had many previous loans that have been paid in full without issue. Active loans are XXXXX and XXXXX. Before my wife and I were married, we lived about 360 miles apart. My wife recently moved to live with me. To do so, she needed to leave her prior job and look for a new job in her new locale. It took her about one month to find a position and was immediately hired. Then the background check company the new employer uses took about two weeks to process applications. She was finally working about two months after moving. We have suffered a setback in finances and it has affected multiple creditors. She doesn’t get her first paycheck until the end of October, then regularly every two weeks. Our payments to Prosper for September and October due dates have been hit the hardest. All the other creditors have gladly moved payments to the backend of any contract or agreement made in light of the situation. Also, since I have made the effort to contact them and tell them the situation, they were more willing to work out an agreement. I have received the occasional call from Prosper seeking a payment since we were late, however, we are not in the position to make any payments due to us waiting for her paycheck to help recuperate our available cash flow. I called October 17, 2014 and spoke to a wonder lady named Ms. *****, or “V.” She advised me that she can cancel ACH so I would not receive any more $15.00 fees. We canceled the ACH method. However, she said that nothing else can be done, even for people that suffered a setback like we have, but are trying to work with Prosper. We are trying so hard to preserve our credit during this period and continue to make faithful payments to you. We are just trying to be responsible with what our current and unfortunate situation provides us. My track record on making payments has been near perfect, except when we switched banks a few years ago and two payments failed.

Desired Settlement: We are seeking some type of extension/addendum to allow us to add the September 2014 and October 2014 payments to the end of the payment term ending in 2016 or 2017.

Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ We are in receipt of Mr. **** *****'s complaint to the Better Business Bureau and sympathize with his predicament. Prosper loans are governed by notes that are owned by a multitude of investors. As such, we are unable to modify or extend his loan. If he has any further questions, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to offer the following middle ground in response to the business reply for forwarding to the business. Since there apparently is no way for Prosper to take action on a note owned by a multitude of people, I would like for no negative credit reporting to occur while we work towards catching up on these loans. This would be a great middle ground and would not harm the investors nor Prosper. Thank you. Final Business Response /* (4000, 11, 2014/12/12) */ We sympathize with Mr. *****, but unfortunately, we are unable to remove any negative remarks that have already been submitted to the bureaus. We are further bound by regulatory requirements to report according to the status of the account. Kind regards, Prosper Marketplace Inc.

12/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Account is showing incorrect information on website and Prosper can't inform me of when the issue will be resolved despite promises to do so. In March 2014 I started asking questions about a loan I have made as an investor in Prosper. The loan shows a current status and shows the next payment due date as of 8-31-13. I got what I assume was an automated message that said they were aware of the issue and working on it. On or about X-XX-XX I called again as I had heard nothing for approximately 6 months on this loan. On X-XX-XX I received what I assume to be another automated message stating that there was a display issue on my account and that the loan status should show up as charged off and not as current. While this may be true it did bring up some questions about the collection of the account. I called Prosper that same day and inquired about the collection efforts on the loan. I was informed that while they couldn't give me any details they would need to investigate the loan further because the loan in question was different and they weren't sure that it was a simple display issue. On XX-X-XX I received an e-mail from Prosper employee *** ***** who stated that "It is inconclusive whether it charged off or paid in full. The analysts on our operations team are going to verify with our payment system. This case is more unique than previously assumed. I'll revert back with more information shortly." On XX-XX-XX I spoke with *** ***** again and today he stated that this loan had been charged off and that the accounting (which is held in a different database than the information displayed on the website) is correct and that this loan is in fact charged off and the display is merely incorrect on the website that I can see. I am increasingly uncomfortable that I am the person instigating all of these conversations even though Prosper employees have told me that they would get back with me. I still don't know that this loan is charged off even though Prosper is stating that it is charged off and I also don't know that any collection action happened as the display that I can see states that the account is current.

Desired Settlement: I would like to know what is the status of loan # XXXXX. If it is a display issue, I would like that issue fixed so that I can verify through Prosper's website that the loan is indeed charged off or paid in full. If the loan is paid in full I would like to know that the money went to my account and I would like to know when it was paid in full. I would also like to know why this wasn't updated sooner. If the loan was charged off, I would like to know when it was charged off. I would also like to know what collection efforts occurred on this loan. When there isn't a display issue, I can (with some level of confidence) assume that collection efforts are happening as a loan moves from current status to 15 days past due and that additional efforts happen when it goes to 30 days past due and I am also informed through the website when the loan is referred to a collection agency. I would like to see the dates that the normal collection actions happened as the display issue did not allow me to track this loan as I do the others. I would also like an apology that this concern has taken more than 9 months as well as a better business bureau complaint in order to get any type of resolution. I would also like an apology that I have been told multiple times that the issue is resolved and then that the issue is more complex than initially believed. I also would like acknowledgement that Prosper's customer service team needs some additional customer service training so that they quit treating customer service as though it is spelled "Customer's Serve Us". They pronounce it the same but my experience indicates that they are spelling it wrong.

Business Response: Initial Business Response /* (1000, 5, 2014/11/02) */ We are in receipt of Mr. **** *****'s complaint to the Better Business Bureau and apologize for the miscommunication. Prosper thrives to provide the best possible customer experience, and it seems we could have done better. According to our records, Loan XXXXX was charged off on September 16, 2013 with a remaining principal balance of $210.39 of which Mr. *****'s portion is $1.31. The note detail is currently available in Mr. *****'s account. We sincerely apologize for the miscommunication and system issues. Nonetheless, if Mr. ***** continues to have system issues, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The note detail has been updated. That is not the entire issue here. I asked for some assurance that collection letters were sent to the borrower. The loan was charged off X-XX-XX however, the display on Prosper's website showed me that it was a current loan until mid to late October 2014. Over a year later it was still showing as current. With all of my other loans, I can be assured that the collection process is happening because I can see when a loan goes 15 days past due or 30 days past due and I assume that when the loan hits 31 days and says it is in collections that a collection agency is handling the collection process. When I talk to Prosper's Client Services they will not give me any additional details about this loan and the collection efforts that have happened. I would still like to know the dates collection activities happened. I would also like to know why this loan was charged off on X-XX-XX when it was not even 30 days past due based upon the note's maturity. I believe that Prosper is lying about this loan and I will not be doing business with them because of their "customer's serve us" mentality. Prosper's policy allows 120 days before a loan is charged off. They are stating that they charged this one off 30 days after the final payment was made and 16 days after the loan matured. I don't know why I still have this complaint because Prosper's lies and unwillingness to respond without a better business bureau complaint tells me that I don't want to do business with them any more however, I still have some loans locked up and will have to draw money out over the next three years as they pay off. I would still like to understand the dates collection items happened and would now like to understand why Prosper violated their policy by charging the loan off before it was 120 days delinquent. Final Business Response /* (4000, 9, 2014/11/07) */ We are in receipt of Mr. *****'s rebuttal and sincerely apologize. For some unexplained reason, the account was erroneously charged off. We are correcting the error and Mr. ***** should see a credit in his account in the coming days. Again, our apologies. Kind regards, Prosper Client Services Final Consumer Response /* (4200, 11, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This explanation doesn't indicate what happened on the loan. I have been told that it was charged off and that I should trust that the accounting is correct and that the collection efforts happened as they should have. Now Prosper is stating that it was charged off in error? Please explain the status of this loan and why I am getting so many responses that are contradictory. This is two requests and a simple apology will not suffice. I have been asking what is going on with this loan for over 9 months now and still don't have a response. Initially I started asking in order to determine whether or not Prosper was a good option for me to continue my investing. That ship has now sailed and I continue asking the same questions as a matter of principle. "What is going on with this loan?" and "Why can't Prosper tell me what is going on with this loan?" I now have additional questions like "why was I told something that was incorrect?" and "how many other loans have similar issues?" If you can't tell me what is going on with this loan, how can I trust your accounting with all of my historical loans? A warning to future Prosper investors should go out that Prosper doesn't know what is going on with their loans as indicated by the multiple responses to this complaint that appear to contradict each other.

12/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Account was reported delinquent to credit agencies after payoff amount was remitted. In May/June of 2012 I contacted Prosper to payoff a loan. Company provided me with loan balance and amount was remitted for payoff. Company received and processed payment. A month later there was a balance still showing. Contacted company who stated there was still a small balance due for fees and or charges. I disputed with representative from company who stated they would, as a courtesy "take care" of the issue. My account access was closed and I thought that was the end of it. Two months later I received a call from a collection agency who stated they were attempting to collect this debt. I informed the agency that I dispute the fact. I never heard back from agency or Prosper. Prosper has ruined my credit by submitting negative information to credit bureaus stating 30/60/90 delinquencies as well as a "charge off" balance. These practices are not consistent with state and federal law.

Desired Settlement: I would like Prosper to clear this information with the three major credit bureaus and if there was still a fee outstanding, for such a small amount to send me a bill, which they have never done.

Business Response: Initial Business Response /* (1000, 10, 2014/12/11) */ We are in receipt of Mr. ******'s complaint to the Better Business Bureau and apologize for the break in our process. As of 11/14/14, we have corrected the information that was originally reported to the bureaus. Again, our sincere apologies. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 12, 2014/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you very much to BBB and Prosper for addressing the complaint as desired.

12/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was discriminated upon by Prosper because I am not fluent in English and denied a loan because of that. I was denied a loan because I did not speak fluent English. I was able to provide my identification, my paystubs, my utility bill, and all items necessary to prove my identity and I have good credit. Upon receiving a call from Prosper, my husband informed them I was not 100% fluent in English, although as you can tell, I can write it and read it fully. I am slow speaking English and needed some assistance. My loan was denied not because I couldn't verify information but because I am a Latina and I speak Spanish. This is an invalid reason to deny a loan and no attempt by Prosper was made to verify the loan or to assist me with my disability. Speaking Spanish is not a valid reason to deny a loan.

Desired Settlement: I would like the loan to be processed as promised by Prosper. I would like them to accommodate my disability of not speaking English or allow my husband, who is a certified translator, translate.

Business Response: Initial Business Response /* (1000, 5, 2014/08/15) */ We are in receipt of Ms. *********'s complaint to the Better Business Bureau. Prosper adheres strictly to all Federal and state laws and regulations, including Fair Lending. Unfortunately, Ms. ********* is mistaken: her inability to speak English is not a violation of the law. We are a small firm and require that all prospective borrowers be able to communicate in and read English. Moreover, we cannot rely on a third party (i.e., her husband) to communicate to her all the disclosures as part of a loan application. We appreciate Ms. *********'s business and regret that we cannot be of assistance at this time. If she has any further questions, Client Services is available at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The ability to speak or not speak a language can be considered a disability due to different learning and hearing capabilities. I am not able to speak English due to these God-given disabilities and therefore this is discrimination in lending due a disability. You are judging that because I cannot hear English perfectly, that it means I simply do not speak English when in fact there is a medical reason behind this and therefore makes my claim valid. Final Business Response /* (4000, 9, 2014/08/22) */ Our apologies to Ms. ********* for the confusion. The Verification team will be in contact with Ms. ********* to help her with her loan requirements. Again, we appreciate Ms. *********'s business and hope that this resolves her concerns. If she has any further questions. Prosper Client Services is available at XXX-XXX-XXXX. Kind regards, Prosper Client Services Final Consumer Response /* (2000, 11, 2014/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this final response. Thank you. Consumer Response /* (3000, 16, 2014/10/20) */ Per this complaint, I have overnighted the documents, notarized, as requested by Propser. They were received in their office as of yesterday. I am still awaiting for their response. Consumer Response /* (-5, 17, 2014/10/20) */ The company is still calling me in English even after this case was supposed to be resolved. I have completed the form that they have required and they still will not issue the loan. This is discrimination. I would like a refund for the $30 it cost me to get the paper notarized ($10) and overnight it to them ($20 via USPS) if they do not honor the loan. Prosper, you cannot discriminate due to one's disability and you cannot offer a solution via the BBB that you do not honor. That is not respectable or honorable. Consumer Response /* (-5, 20, 2014/11/06) */ As of today, I have not heard anything about my loan. I was told 2 weeks ago it was in underwriting and should be completed soon. They have not answered me or responded to my BBB complaint. If they do not complete the loan, I would demand a refund of $30 for my costs of the notary and the shipping that they told me they would need as a resolution to this case. Thank you.

11/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a call saying that I applied for a loan and asking me to verify by SSN and DOB. I received a call saying that I applied for a loan and asking me to verify by SSN and DOB. I stated that I never heard of Prosper and never applied for a loan and asked how they obtained my cell phone number. they said that I just probably couldn't remember or that someone else in my family applied for a loan through them. I said no this is not true.

Desired Settlement: I just don't want them to be hurting my credit in some way or calling my cell phone without a legitimate purpose.

Business Response: Initial Business Response /* (1000, 8, 2014/11/03) */ We are in receipt of Ms. ********* *****'s complaint to the Better Business Bureau and are similarly concerned. Someone using Ms. *****'s personal information, including her address, birthdate and social security number, applied for a Prosper loan. We have terminated the account and no loans have been issued under Ms. *****'s credit. We recommend to Ms. ***** to report this incidence to her local police and add a fraud alert to her credit report immediately. This will prevent from this culprit from obtaining funds under her credit. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 10, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) how is it that others also have this same complaint on BBB? Final Business Response /* (4000, 12, 2014/11/07) */ Unfortunately, Prosper has no control over others' ability to access personal information. As before, we strongly encourage Ms. ***** to add a fraud alert with the various credit reporting agencies in order that her credit isn't compromised. Kind regards, Prosper Client Services

11/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Customer did not receive 24,000 united mileage miles promoted by prosper for opening a loan. calls and emails stating their not at fault. I opened a loan with Prosper in Jul 2014 and was approved and would be awarded 24,000 miles with united mileage plus program one mile per dollar amount loaned. I contacted Prosper in Aug regarding when the miles would be awarded, I was told to wait 4 weeks. 5 Sep 2014, I contacted them again and they reviewed the loan application and verified I should have been awarded the miles and they would submit the request. 15 Sep 2014 received and email stating they submitted the request but large airlines take their time to add miles. I contact united management and customer service several times and my account is not associated with united from prosper and united would add the miles right away if prosper would do their submission to them. Also Prosper stated it takes weeks to add. I believe I waited long enough to prove this issue is very deceptive from prosper. The representative I spoke with today 21 Oct 2014 was very unprofessional and had an attitude regarding my complaint...does not make sense why would she be upset, I am the one with the problem I contacted both companies each one faults the other. However, there is no issue with them withdrawing my payment monthly nor does it take 4 weeks to extract payment, but regarding a promotion they partnered with refuse to resolve and take care of their customer very deceptive approach on both Prosper and United Airlines. Mileage account JRK XXXXX. Dear *******, Thank you for reaching to Prosper. We apologize for the wait but this is due to United's quoted timeline. We have already submitted your request to them but unfortunately, large airlines like United do not move very fast on fulfillments such as these. They quoted us 4-6 weeks for these fulfillments. We will escalate your request to United again. Thank you for contacting Prosper. Sincerely, Prosper Client Services Original Message From: **********@gmail.com To: Subject: Re: Re: United Mileage Rewards Programs Sir/ma'am, can we look into the miles for my mileage plus united account nothing posted yet On Sep 5, XXXX X:XX PM, "Prosper Customer Service" <*******@prosper.com Oct 8 (13 days ago) to Prosper Sir/ma'am, can we look into the miles for my mileage plus united account nothing posted yet

Desired Settlement: add my miles to my mileage plus account as promised in the promotional ads. very deceptive if Prosper or United Airlines do not respect their end of the promotion and leave the customer feeling used and deceived. United Miieage Plus Account # JRLXXXXX.

Business Response: Initial Business Response /* (1000, 5, 2014/11/02) */ We are in receipt of Mr. ******* ******'s complaint to the Better Business Bureau and sincerely apologize for this delay. It seems that as of 10/24/14, Mr. ****** should have received his allotted United miles. Again, we sincerely apologize for the delay and appreciate Mr. ******'s business. Kind regards, Prosper Client Services

11/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My loan was denied due to a fraud alert on my credit report. I was given zero notification of this until after denial. On 9/29 I was notified that my loan request was denied due to a fraud alert on my credit report. I called 4 consecutive days prior to receiving this note to inquire as to whether or not additional information or assistance was needed on my end to verify my account. I was informed by a customer service floor supervisor that in spite of the lack of due diligence by anyone within the prosper organization to address this issue and move forward, my account was unduly suspended and my listing was removed. I met all other requirements for this loan, so I believe that I am being punished for having an alert on my report that is designed to help me, this seems borderline negligent from a customer service perspective, I would like for this to be added to Prosper's file for future individuals in my situation to be considered/educated prior to wasting their time.

Desired Settlement: As this loan cannot be revisited for another 30 days per their customer service manager, and aside from that my account has been suspended. I would appreciate some follow up, or some acknowledgement that this issue will be resolved for future customers through a new SOP or some type of communication protocol...instead of just passing the buck around with no ownership or repercussion.

Business Response: Initial Business Response /* (1000, 5, 2014/10/08) */ We are in receipt of Mr. *****' complaint to the Better Business Bureau. Prosper thrives to provide an excellent customer experience, and it seems we could have done better. It looks like there was a security alert attached to Mr. *****' credit report. A Prosper representative should have advised Mr. ***** to add his phone number to the security alert. Nonetheless, should Mr. ***** be able to add his phone number to the security alert, Prosper can assign a representative to expedite his loan request. We appreciate Mr. *****' business and extend our sincere apologies. We will certainly take this opportunity to improve our loan process. If he has any further questions, Client Services is available at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 12, 2014/10/30) */ I reapplied per the response below, and a copy of my credit report was requested by prosper (which I provided and paid for.) The suspension was lifted and I was allowed to reapply. The report clearly stated that the alert was expired, however because it is still in the comments section (which notes the expiration date.) I was refused the loan again without providing extensive documentation that I could not feasibly provide within the time limit required.I am following up in writing to request a response from an officer of the company per the suggestion of the FDIC prior to reviewing other options. Final Business Response /* (4000, 14, 2014/10/31) */ We are in receipt of Mr. *****' additional comments and regret his discontent with our process. Because Mr. ***** had a security alert in his Credit report, and as we cannot pull his credit report a second time within a 30 day period, we require other modes of identification to verify identity. If Mr. ***** can provide said documentation, we can review his loan application accordingly. Moreover, there is no time limit in providing the requested documentation. Kind regards, Prosper Client Services

11/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Stolen Personal Info and Credit Info This "DEBT CONSOLIDATION" company offered to give me a rate on a loan. Since then I have had a nightmare trying to fix it. They somehow got my credit card info compromised and now I am trying to close fradulent accounts opened in my name. This is not a reputable company.What a nightmare!I had great credit and no issues until I gave this company my information, now who knows what damage has been done!

Desired Settlement: Please remove all of my information from your systems.

Business Response: Initial Business Response /* (1000, 5, 2014/10/31) */ We are in receipt of Ms. ******** *********'s complaint to the Better Business Bureau and are completely baffled. Our systems do not have any record of a "******** *********." We also have never received any credit card information. We sincerely sympathize with Ms. *********, but Prosper has no record or information that pertains to Ms. *********. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am currently Still receiving emails from the company to claims to have no record of me. I guess them having my email, me having a login on their website and me having to agree to their terms and conditions doesn't require them to have a record of me. Final Business Response /* (4000, 9, 2014/11/07) */ If Ms. ********* has an account at Prosper, we would appreciate her sharing the Member number so that we may abide by her wishes to remove her from our email database. Without additional information, we have been unable to locate her in our system unfortunately. Kind regards, Prosper Client Services Final Consumer Response /* (2000, 11, 2014/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am unable to locate my member number without logging in and I'm not comfortable doing so due to the previous issues with your site. I would be happy to send a screen shot that shows I have un subscribed from your email list.

11/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unauthorized Credit Check... I specifically requested NOT to have my credit check as I turned down your service. I just received a notice that Prosper Marketplace pulled my credit report even though I requested them not to. I spoke to a lady who gave me some interest rates AFTER I requested and she assured me that they would NOT be pulling my credit report. I then asked her to take me off ALL emails, ALL mailings and ALL phone calls. This has not happened. I keep getting emails that my loan is ready... I keep getting mail. I DID NOT request a loan. I want Prosper to contact the credit bureaus to take my HARD CREDIT INQUIRIES off. It has affected by credit score now... I'm trying to get it up and with this type of behavior it only decreases instead of increases my credit score.

Desired Settlement: Contact credit bureaus and have my hard credit inquiry removed.

Business Response: Initial Business Response /* (1000, 5, 2014/10/31) */ We are in receipt of Ms. ******* ********'s complaint to the Better Business Bureau and apologize for the misunderstanding. Contrary to Ms. ********'s understanding, Prosper did perform a soft pull to be able to provide her with rate indications. Nonetheless, we only performed a soft credit pull, not a hard credit pull. We have also closed her account and she should not be receiving any further communication from Prosper. We regret that we could not be of service and sincerely apologize for this misunderstanding. Kind regards, Prosper Client Services. Initial Consumer Rebuttal /* (2000, 7, 2014/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept but watch this business as they told me once before that I would not get any communication from them before... the assured me I was taken off their list yet 1-month later I find they pulled my credit report. If I see it as a hard pull I will be filing a complaint again.

11/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sent a certified bank check to pay off loan and Proper deposited it the check & now they can not find it in their system. I sent a certified bank check to Proper Marketplace, inc. on 19 September 2014 to pay off the balance of my debt consolidation loan. Prosper electronically deposited the check in ***** ***** ****, *.*. bank on the 3rd of October 2014, the check cleared on 10/07/14. My account has not been "paid in full". I called Prosper on the 7th, 8th and on the 9th of October. Each time talking to a differ person. Which I had to re-explain what the problem is. Proper states that they never received the check nor do they know what bank they deposit their payment monies in. Each person states that they are entering notes in their system, but each time I call I have to tell them all over again why. And there is nothing in their "note" system. They tell me that they are escalating this to the next level and someone will call me about it. (No one has called me yet.) They all tell me that it can take any where from 30 to 45 days for Proper to research and resolve this matter. All they while they want me to continue to pay on the loan and any over payment will be refunded to me. (When will I get my monies back on over payment is a question they can not answer.) Meanwhile they have my monies in a bank siting in 'who knows account'. I have a copy of the cashed check, which it states pay to the order of Prosper and what bank and the date it was deposited and cleared. They still deny ever receiving the check.

Desired Settlement: I want Prosper Marketplace, inc. to credit my account as "PAID OFF IN FULL!"

Business Response: Initial Business Response /* (1000, 5, 2014/10/16) */ We are in receipt of Mr. *******'s complaint to the Better Business Bureau and apologize for this mishap. It seems Mr. ******* had sent a check as full payment for his loan, but there were no identifying information to match the corresponding loan or borrower. Nonetheless, we have contacted Mr. ******* and hope that we can rectify this issue as quickly as possible. Again our sincere apologies. If Mr. ******* has any further questions, please let us know. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still have not posted my full payment and closed my account. Today 10/17/2014 @ 8:46 a.m. I received an voice mail stating I was late on a payment. I was told by the rep for Prosper on 10/13/14, that since it was a "bank holiday" that it would take a few days to show on my account. Now it is 4 days past that and my account with prosper still does not show full payment. I said the rep that I was told 'my bank' could not put any other information on the bank check, because it was an official doc. He told me that they found my check & it would be credited to my account. Final Business Response /* (4000, 9, 2014/10/21) */ This was taken care of as of yesterday afternoon. The check was applied to his account and the rest will be credited as paid in full. There was nothing on the check that indicated it was for his loan. He understands this now.

10/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Denied loan based on erroneous, inaccurate, untrue information obtained incorrectly without credibility and lawful sustentation. I had applied for a small loan from Prosper. I was encouraged as it had been reported on FreeCreditScore.com's website that this is a lending institution that worked with and granted loans to consumers with high credit score ratings. My FICO score is above 737 both on Experian and Transunion which rates excellent with low risk of non-compliance, so I applied for the small loan. Within 10 - 14 hours later, I received a response of denial by email from Prosper. They quoted my score inaccurately as 640 which is far from the truth, and other reasoning they gave did not coincide with what is shown on my credit bureau reports (all three). I wrote them back with actual screen shots of the accuracy of what my credit bureau reports actually have on record, but have not been contacted back by Prosper as of yet. I am not certain as to why they are being dishonest with me, but it may have something to do with something more civilly violating, even criminal in addition? I intend to follow up with a government complaint as well, this BBB complaint also, until they repair the error and issue the loan based on the truth and not erroneous, incorrect information that in no way reflects the accuracy of my credit rating and my ability to pay back the loan which is most positive. Shame on Prosper Credit, but what they are doing is not fair and equitable under the very laws that govern us all; including the fair business/credit acts/rules/regulations, and legislation.

Desired Settlement: To issue the loan and do not consider erroneous, untrue information that you obtain that is either false or outdated. You must update your system so that it reflects the most recent and updated credit information on file for your potential and qualified applicants for a loan. What you have denied my loan on, the information you have obtained was not obtained accurately nor was it lawfully and does not in any way reflect the truthfulness about my credit bureau, i.e., report and record information. Correct your processes and please issue the loan ASAP. Thank you for correcting your errors.

Business Response: Initial Business Response /* (1000, 8, 2014/10/09) */ We are in receipt of Ms. ******** ******'s complaint to the Better Business Bureau and it seems we could have done better. Unfortunately, we used her name and physical address to obtain her credit report. Apparently, without her social security number, we found two credit profiles assigned to said name and address and our system picked out one of these. Our sincere apologies for this mishap. If Ms. ****** is still interested in a Prosper loan, a Client Services representative will be reaching out to Ms. ****** to obtain her social security number, so that we may retrieve the correct credit profile. If she has any further questions, Client Services can be reached at XXX-XXX-XXXX. Kind regards, Prosper Client Services

10/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Declined due to low credit score of 713. I was advised that my credit score was to low and thus declined a loan. The reasons it suggest are bogus since the loan was for debt consolidation. The amount of my revolving accounts would not be an issue because everything would be paid, this would be my only debt wit the exception of my mortgage. They should not offer debt consolidation then use that as an excuse to deny the loans.

Desired Settlement: I would like the loan approved at the rate offered of 6.73% for five years.

Business Response: Initial Business Response /* (1000, 5, 2014/10/08) */ We are in receipt of Ms. ****** ******'s complaint to the Better Business Bureau. While Ms. ****** is correct that her credit score is currently at 713, Prosper considers other factors that affected her ability to qualify for a Prosper loan. These factors led to a Prosper score that did not meet our cut-off threshold. Moreover, our loan process cannot consider the reasons for her loan, i.e. debt consolidation, at this time. In regards to our marketing material, as provided therein, the advertised rates are based on generic information, and applicants must meet certain conditions to qualify for such rates. Unfortunately, we are limited by privacy laws and can only obtain generic, non-identifiable customer information: This generic information often does not provide a comprehensive outlook of a potential customer's ability to repay a loan, as required by law. Again, we appreciate Ms. ******'s business and regret that we cannot be of service at this time. If she has any further questions, Client Services is available at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is very vague and evasive. There is no direct answer at all. What I want from Prosper is for them to take my name off their bogus mailing list as I have gotten another offer from them while waiting for this response. PLEASE DO NOT SEND ME ANY MORE MAIL!!!! Final Business Response /* (4000, 9, 2014/10/10) */ In assessing a borrower's ability to repay a new loan, we look at various variables, such as income, current obligations, delinquencies or lateness, etc. In Ms. ******'s case, though she has a good FICO score, the amount of outstanding revolving credit as well as the proportion of loan balances to extended credit affected her Prosper score. Again, we do appreciate Ms. ******'s business. As requested, we have closed her Prosper account and removed her name from our mailing list. Kind regards, Prosper Client Services

9/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Identity theft / fraud / phishing. Prosper Marketplace Inc sent me a postcard dated 9/3/2014 alleging I have applied for a loan. This is FRAUD, as I have not applied for a loan. I called them (X-XXX-XXX-XXXX) on 9/8/2014 and they ***** and *********, both refused to give their full name) refused to terminate the load application. Further, they requested me to give to them my SSN and Date of Birth. This is PHISHING and attempted IDENTITY THEFT. They also explained that the loan "WILL BE ISSUED WITHOUT ANY ATTEMPT TO CONTACT ME". This is NEGLIGENCE. Due diligence would be to contact me before issuing a loan in my name.

Desired Settlement: I want PROSPER MARKETPLACE INC to (a) terminate the account that has been fraudulently issued in my name (b) provide all related information (including date the application was made, IP address, email address, loan amount) so I can make a full report to the police and (c) block any and all future applications using my name. I would also suggest they rethink their policy of issuing loans without verifying the identity of the recipient.

Business Response: Initial Business Response /* (1000, 7, 2014/09/10) */ If Mr. ****** would like us to provide him additional information regarding the fraudulent account, he must follow the guidelines of the Fair Credit Reporting Act §609(e)(2-3). The Act requires a business entity to verify identity and the claim of identity theft. Regards, Prosper Client Services We are in receipt of Mr. ***** ******'s complaint to the Better Business Bureau and found it disconcerting. We sincerely apologize for our colleagues' behaviors and will be reviewing the calls accordingly. However, under the Fair Credit Reporting Act and Privacy laws, we are required to verify the identity of a caller before we can release any information on an account. Nonetheless, based on the complaint, it seems that someone used Mr. ******'s personal information to open an account at Prosper, and we have terminated the account. As someone seems to have all of his personal details, we suggest that Mr. ****** add a Fraud Alert to his credit profile at the various Credit Bureaus to prevent the issuance of credit under his name without his authority. Again we apologize for the miscommunication and thank Mr. ****** for alerting us. We have terminated the account, and no credit has been issued under his name from Prosper. If he has any further questions, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services

9/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I did not give this company my permission to run my credit report. On August 26, 2014, I received an email stating I was denied a personal loan based on my credit report. I did not give my permission to run my credit. I did go their website and submit information looking for a personal loan and they stated my credit would not be ran nor would it effect my credit.

Desired Settlement: Credit inquiry removed from my credit report.

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ We are in receipt of Mr. ***** *******'s complaint to the Better Business Bureau. We apologize for the confusion. Prosper adheres strictly to all Federal and state rules and regulations, including Privacy and Fair Credit Reporting Act. On August 18, Mr. ******* clicked on a box providing Prosper with his authorization to pull credit. This authorization led to Mr. *******'s adverse action notice. The adverse action notice, however, notified him that he was eligible for a lower loan amount. Nonetheless, Prosper only performed a soft credit pull. A soft credit pull does not affect his credit and is only visible by him. We apologize for the confusion. If Mr. ******* has further questions, Client Services is available at XXX-XXX-XXXX.

9/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PROSPER - UNITED MILEAGEPLUS BONUS MILES PROMOTION I accepted a loan from Propser under a recently advertised promotion. According to the terms & conditions of the promotion (section Eligibility) "This promotion is open to Eligible Participants. An Eligible Participant is a current United MileagePlus Member who accepts a Prosper loan as referenced in their direct mail piece. If participants are not using a direct mail unique code, expiration date is not applicable". Furthermore, according to the terms & conditions (section Miles Crediting) "United bonus miles earned on a participating loan transaction will be posted 6 to 8 weeks after the loan proceeds have been deposited into the Eligible Participants bank account. Notably, by definition; I am an eligible participant and my loan proceeds were deposited into my bank account on July 10, 2014. Prosper acknowledged that I qualified for 20,500 bonus miles via an electronic communication dated 8/25/2014. Conversely, the 8 week waiting period expired on 9/4 and Prosper has failed to honor the Prosper - United MileagePlus Bonus Miles Promotion.

Desired Settlement: I request to be compensated for Prosper's failure to adhere to the terms and conditions of an advertised promotion. I request a one-time good-will monetary credit or interest rate reduction. Furthermore, I request that Prosper immediately honor their promise and deposit 20,500 miles into my United MileagePlus account.

Business Response: Initial Business Response /* (1000, 7, 2014/09/09) */ We are in receipt of Mr. ***** ******' complaint to the Better Business Bureau. We are sorry that he is upset. As Mr. ****** is fully aware, he did not apply for a loan through the United Airlines portal. Only those who apply for a loan through this venue are qualified for the United Airlines miles promotion. As stated in the direct mail communication, "This promotion is open to Eligible Participants who receive this direct mail piece." However, Client Services made an exception for Mr. ****** after we received his July 9th email. On August 23rd, Mr. ****** finally provided his United Mileage number, and we communicated to him that it would take 4-6 weeks to process. Stated in the direct mail piece, "If an act, omission, event or circumstance occurs which is beyond the reasonable control of Prosper and which prevents Prosper from complying with these terms and conditions, Prosper will not be liable for any failure to perform or delay in performing its obligation." We are sorry for Mr. ******' discontent. Nonetheless, Prosper made an exception for Mr. ******. We will try to get his miles posted within the time frame we communicated on August 23rd. If he has any further questions, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 9, 2014/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is completely inaccurate! First and foremost, I applied for a Prosper loan via an online Prosper - United MileagePlus offer. I have attached a screenshot which I saved when I first applied for the loan online. Secondly, I am both an employee and customer of United Airlines. Indubitably, this is how I learned of the promotion. Otherwise, I had never before heard of Prosper or the concept of Peer-To-Peer lending. Lastly, I have additional documentation including an email exchange with Prosper. After initially applying for the loan, I immediately contacted Prosper to inquire about when I could expect to receive the promotional miles. At that time, Prosper responded and suggested that I would receive the promotional miles 6-8 weeks after the first payment on the loan. After reading through the attached Terms & Conditions of the promotion, I noticed that the information Prosper had provided wasn't aligned with the advertised promotion. Thereby, I reached out to them again for clarification. At no time during our initial email exchange did Prosper suggest that they did not have my United MileagePlus number. However, now that it is time for them to make good on the offer - they are claiming that I never enrolled via the promotion. Conversely, I have documentation that proves otherwise. And too - I should note that even in my most recent communications with Prosper; never was it pointed out that I did not enroll via the promotion. This is the first time I have heard this excuse. Final Consumer Response /* (2000, 15, 2014/09/12) */ Received a call from a representative with Propser today (9/11). Prosper has acknowledged that there was a lapse in communication and they have corrected the problem. The miles advertised in the promotion have been credited to my account. Thanks BBB!

9/5/2014 Problems with Product/Service
8/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was sent a pre-approval letter, stating that if I applied for a loan on their website I would be given it I was sent a pre-approval letter stating they offer personal loans and that as long as nothing has changed on my credit since the letter was issued and me requesting the loan, I would get a loan approval from them. Nothing did change. I applied for the loan online, and was promptly declined for it. The reason stated was my score was too low, but came back at 715 which is usually pretty good. I contacted the company to complain and they sent me an email response stating I'd get a letter in the mail. Then I got a call from ***** ******* apologizing as well and acknowledging the decline reason of the score being too low was a mistake but didn't really offer a resolution other then "sorry". I now have a hard pull on my credit report from this company that would have never been there if they never sent me this bogus preapproval letter. I feel like I was scammed because as soon as I was declined they offered debt consolidation solicitation on the same screen (Which I dont need) and now my credit will suffer for the inquiry because of it. And on top of it all the loan we needed was NEVER a possiblity. Something that upsets me greatly about this whole process. I wasted my time and now have a credit inquiry on my report from this company.

Desired Settlement: Ideally we need a loan but not a loan shark rate. If they would honor the pre approval at a reasonable rate, we would consider getting a loan from this company. Otherwise, I DEFINITELY want their credit inquiry on my credit reports removed ASAP!

Business Response: Initial Business Response /* (1000, 6, 2014/07/09) */ We are in receipt of Ms. *********'s complaint to the Better Business Bureau. We are sorry for her discontent with our loan process. We strive to provide excellent customer service. First, unfortunately, the pre-approval letter is based on generic information provided by our partners and excludes relevant unavailable variables, such as income, the extent of available credit and others. These latter factors will affect a borrower's ability to repay the loan and will weigh into the loan approval decision. Moreover, though we rely on the prospective borrower's Credit Bureau score, we also have our own proprietary credit model which provides a different score. This resulting proprietary score incorporates many variables, some of which were delineated in the Adverse Action Notice that was delivered to her via email. Unfortunately, the combination of Ms. *********'s Credit Bureau score and our own proprietary score led to the loan decline. Secondly, Prosper only performed a soft pull on your credit. A soft pull, or soft inquiry, refers to an inquiry into your credit history that does not adversely affect the credit score. In fact, it is only visible to the prospective borrower. Potential employers use a soft pull as part of background checks, and banks use them to verify customer identity when opening an account. Finally, we apologize for the Direct Mail communication she recently received. Unfortunately, the Direct Mail lists are compiled by our partners months ahead and does not consider any communication since then. We sincerely apologize for Ms. *********'s discontent with Prosper. We appreciate her business and regret that we cannot be of service at this time. If she has any further questions, she can reach Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 8, 2014/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) He told me my credit score was 715! I was told on the automatic decline page that my score was too low. When I questioned this it was acknowledged that they have a bad/wrong/incorrect page that pops up to all declines that say the wrong message and it wasnt my score but other factors. I still have NOT received a letter in the mail advising why I was declined, all I get is what he wrote, generic general comments that mean nothing. IN fact the only correspondence I've received from this company since I was declined for a PRE APPROVED offer of a loan was ANOTHER PRE APPROVED Offer to apply, less then 3 weeks from when I first applied. If you look at this company's history on the BBB and on customer reviews all over the web, I am not the only one that was scammed into applying so they can ruin my credit with their inquiry. I want at the very least the "Soft Pull" removed from my credit history. They shouldn't even be allow to do business or be a registered company on the BBB as they have so many complaints. I've never gotten a preapproval letter, applied for the offer, and been declined. NOTHING in my personal credit circumstances changed since I got the offer to when I applied, NOTHING. DONT SEND PREAPPROVAL LETTERS if your "partners" dont do their research! This whole experience has been draining and VERY upsetting as I still dont know why I was declined specifically. Final Business Response /* (4000, 17, 2014/08/08) */ We have removed Ms. *********'s name from future marketing communications. Our Sincere Apologies, Prosper Client Services Final Consumer Response /* (4200, 14, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off I NEVER received any email or letter in the mail stating why I was specifically declined. I WILL NOT go out of my way more then I already have to log onto their scamster site to view anything. I am annoyed they have any of my personal information to begin with. Every other reputable company would send a letter in the mail and SHOCKING this so called professional company never did. All they sent in the mail was another PROSPER loan offer. All he is doing is just repeating himself. To say "we have a fewer number of "complaints" than our counterparts" is laughable. Just because you respond to BBB complaints doesn't negate the fact that you use misleading marketing material to sucker in unsuspecting consumers into your scam. Preapproval means PREAPPROVAL. Nothing changed in my credit situation from when the letter was sent to when I applied that would justify a DECLINE when I get a PREAPPROVAL Letter. Anytime in the past that I got an offer that was stamped all over it PREAPPROVAL, I've gotten it. At the end of the decline I was offered a service for debt consolidation and I feel this is the REAL reason behind their "marketing, to sign people up for some service that they obviously make money on. I am BEYOND disatisfied with the So called Service, again, just because you respond, doesn't entitle you to a free pass to take advantage of people and put out fishing marketing material. Don't be surprised when a class action lawsuit is brought against your company for the bogus marketing material you send. I've checked your MANY complaints and I'm not the only one who's had this issue with Prosper.

8/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper sent me a letter saying I was approved for a loan and then declined when I filled out the application. Prosper sent me a letter recently saying I was pre approved for a loan (in plain english). When I filled out form online, the loan was declined. I called and they explained that they purchased a list with my name on it meeting specific credit requirements. They knew nothing else, yet they offered me a loan. When I spoke to their rep she explained that I had many serious (emphasis on that in order to denegrate me). I checked my credit as soon as loan was declined. I have on delinquency from four years ago that was paid as soon as creditor got my correct address (they had been sending letters to an old address). I was not even aware that I had this debt because it was an overpayment, not a loan. I have other items on my credit report that have never been late. My score also met their minimum. Prosper is right to have high standards. Not sure why they would send me an approval letter when they knew my credit situation. REALLY not happy that they then made personal attacks on me to justify their mistake.

Desired Settlement: A serous look at their decision by a manager.

Business Response: Initial Business Response /* (1000, 5, 2014/08/01) */ We are in receipt of Mr. *******'s complaint to the Better Business Bureau and are sorry for this turn of events. First, we sincerely apologize for the customer representative's attitude. It certainly does not meet Prosper's standards, and we have taken corrective action. In regards to the adverse action notice, it seems that our system has provided Mr. ******* with incorrect factors. Though the first bullet point therein is incorrect, unfortunately, the other points led to the decline of his loan application. Unfortunately, pre-approval letters are based on generic information provided by our partners and often exclude relevant variables, such as income, extent of available credit and others. Again we sincerely apologize for our colleague's behavior and appreciate Mr. *******'s business. If he has any further questions, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is nice that they cared enough to respond to the complaint, they should not send out notices telling people that they are approved when they are not. It is just not the truth. They wasted my time and theirs with false advertising. Final Business Response /* (4000, 9, 2014/08/06) */ Though Prosper adheres strictly to all Federal and state regulations regarding advertising and the use of the word "pre-approval," we understand Mr. *******'s frustration. Unfortunately, due to privacy laws, we are limited by the available data provided by our partners. Again, our sincere apologies. We appreciate Mr. *******'s comments. We will keep them in mind to improve our processes. Regards, Prosper Client Services.

8/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Credit was hard pulled twice in July by Prosper/Webbank however I did not apply for a loan in July with them Credit was pulled on 7/8 and 7/9 Experian

Desired Settlement: Removal on 2 inquiries

Business Response: Initial Business Response /* (1000, 5, 2014/07/21) */ We are in receipt of Mr. **** ********'s complaint to the Better Business Bureau. Prosper strictly adheres to all Federal and state regulations and guidelines, including the Fair Credit Reporting Act. We appreciate Mr. ********'s bringing this error to our attention. In fact, we have contacted Experian and our expectation is that the extra inquiries will be removed by July 31. Once the extra inquiries have been removed, there should not be any negative impact on his credit score. We apologize for the error. If Mr. ******** has any further questions, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services

8/5/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Prosper debited my account twice in the same day for my one monthly payment. Prosper debited my account twice in the same day for my one monthly payment. I contacted them to reverse one and the representative stated that they would have it reverse in 3-4 days but I would need to send a copy of the double ACH from my bank. I did email this document and when I called today to find out the status and confirm that they did receive the request correctly I was informed that the 3-4 days initially quoted was not correct and that they would require 30-45 days in order to process my request. They should not have stated the original 3-4 days if this was not true, and I am not quite sure why they need to hold on to my money for 30-45 days. I am a borrower in good standing with Prosper

Desired Settlement: I would like one of the ACH debits to be refunded in a timely manner. They should also not mislead their customers on important time frames such as this.

Business Response: Initial Business Response /* (1000, 6, 2014/08/01) */ We are in receipt of Mr. ******'s complaint to the Better Business Bureau and apologize for the mishap. It seems that Mr. ****** had scheduled a manual payment too close to the automatic payment schedule. Mr. ****** should have seen a credit for the second payment on Wednesday, July 30th. Again we appreciate Mr. ******'s business and apologize for the mishap. If Mr. ****** has any further questions, Client Services can be reached at XXX-XXX-XXXX. Regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 8, 2014/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was blocked out of my account without further notification as to why. I applied for a loan through Prosper and was told that I qualified for a certain amount. I received an email stating that the loan had funded and was awaiting documentation for verification of income,bank ownership and a utility statement. I called today 7/9/14 to find out why my account was blocked. I spoke with *****, and was told the only reason it was blocked was because of a credit alert on my bureau. I did indeed put an alert on my account because there was an address listed on my account where I had never resided. The personal statement on my account says " SECURITY ALERT: FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST VERIFYING THE IDENTITY OF THE APPLICANT. THIS SECURITY ALERT WILL BE MAINTAINED FOR 90 DAYS BEGINNING 05-03-14." The purpose of this statement is so that I know when anyone is trying to open or use my personal information. I assumed after sending in my personal information and after speaking with a representative yesterday 7/8/14 that everything was okay with the process. Now Prosper tells me that I have to remove the fraud alert in order to obtain a loan and unsuspend my account, but I have to wait anywhere from 30-90 days before they can do anything. I don't feel this is right because I did submit my personal bank statement, earnings statement and a utility bill for their verification process and everything checked out. I would have happily submitted other documentation as well to provide proof as to my identity. I don't feel that their handling of this matter was proper as which they did not even email/call me to notify of an adverse action. I found out only after I logged in to my prosper account.

Desired Settlement: I would like for Prosper to proceed with the loan process. If it was going to be denied because they couldn't verify my requested income, ownership of bank account and address that is something different. If it is denied only because of the fraud alert then that is wrong especially since they obviously did not read the personal statement on my credit report. Again it states they have to verify identity Prior to extending credit. I can provide whatever information they need to verify my identity. That was an option that I was not offered.

Business Response: Initial Business Response /* (1000, 5, 2014/07/11) */ We are in receipt of Ms. ******* *************'s complaint to the Better Business Bureau and apologize for her discontent with our process. As a regulated financial institution, Prosper must adhere strictly to all Federal and State regulations and statutes, including Customer Identification and the Fair and Accurate Credit Transactions Act of 2003. We are thus required to follow guidelines in regards to fraud alerts. Identity theft has become a major problem in the United States. As such, as an Internet business, Prosper must be even more vigilant than brick-and-mortar institutions. Our many years of experience have taught us that whenever a consumer has been a victim of identity theft, the perpetrator often has access to the victim's various documents Ms. ************* has mentioned in her complaint, such as bank and earnings statements and utility bills. Therefore, we have instituted various policy requirements to minimize the risk of identity theft. One of those requirements is to suspend any account with a fraud alert without an accompanying phone number. Alternatively, though we would not encourage the prospective borrower to remove the fraud alert altogether, we do require that the borrower modify his/her fraud alert with a current phone number. We apologize for Ms. *************'s frustration. Nonetheless, we hope she understands our position to protect the identity of others. We appreciate Ms. *************'s business and are sorry that we can't be of service right now. If she has any further questions, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services

7/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was told I could make a manual payment up to 15 days late with no penalty, now I apply for a second loan and they deny it because of a late payment. When I took out a Prosper loan the due date was the 13th. I had two payments taken out auto draw from my checking but the date didn't match my budget very well so I called Prosper. The gal said I couldn't change my due date but I could drop my auto draw and go with a manual payment, and just pay it on the 17th, no problem. I asked several times about late fees, and consequences of doing that. She assured me there would be no penalty for being less than 15 days late - no problem. So I make a manual payment on June 17th, and it shows on my account that it's paid 4 days late, and there are no late fees added to my account, so I am thinking OK this is how I will do this. Then I go online to my account and apply for another loan with Prosper and my application is denied - why? because I have a record of paying my loans late...why? because I listened to the gal on the phone who told me it would be OK to do this...So fine, I won't ever take another loan out with Prosper, but I want other customers to know that this company will mislead you and provide you with bad information.

Desired Settlement: I do not want Prosper to penalize me for being 4 days late on a manual payment, when their employee said there would be no problem so long as it was less than 15 days after the due date. I want Prosper to review my current loan application without this late payment tag on my account. I would still like to change my payment due date to the 17th and just do an autodraw from my checking account.

Business Response: Initial Business Response /* (1000, 5, 2014/07/10) */ We are in receipt of Mr. ****** *******'s compliant to the Better Business Bureau. We sincerely apologize for the apparent miscommunication. First, contrary to the incorrect message delivered in the Adverse Action Notice, an existing borrower is only eligible for a second loan after nine months. Mr. *******'s current loan is only 3 months old. Second, the customer service representative seems to have misspoken. Prosper does not offer a grace period. Still, we will not assess a fee on a borrower's account if a payment is made within 15 days of the due date. However, though this will not be reported to the Credit Agencies as late, your payment history will affect your credit with Prosper. Finally, we are unable to change Mr. *******'s payment due date. Unfortunately, we are limited by the capabilities of our system. Nonetheless, we are currently assessing a new system which might permit for a change in payment due date. We will inform Mr. ******* when this is available. We sincerely apologize for the confusion and appreciate Mr. *******'s business. If he has any further questions or concerns, Client Services is available at XXX-XXX-XXXX. Regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 7, 2014/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed that their rep had misspoken and said they were likely to add to their system the capability to change due dates in the future.

7/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a 1099C from Prosper 3/3/14 with an incorrect debt settlement of $5343.87 & it should be $3621.95. Prosper has refused to correct this I received a 1099C from Prosper on March 3, 2014 for settlement of account no. XXXXX in the amount of $5,343.87. This account had been placed with AmSher Collections of **********, ** in February, 2011 and the account was settled with this agency on July 11, 2013 in the amount of $1220.00 leaving an unpaid balance with AmSher Collections of $3,621.95 which is the amount that should have been reported on the 1099C. I contacted Prosper via telephone on March 6, 2014 regarding the incorrect write-off on the 1099C & a customer representative informed me that if the amount reported on the 1099C was wrong that AmSher Collections was responsible for providing the correct dollar amount. On 3/6/14 (same day) I contacted ****** ******* at AmSher Collections regarding this matter, emailed him an authorization to correspond with me via email for the purposes of discussing this closed account and was informed my ****** ***** (his supervisor) via email that the account was indeed settled on July 11, 2013 and that correspondence had been sent to Prosper to close and report the account as settled. I emailed ****** ***** again on 3/12/14 that a closing date was not in question but rather verification of the amount owed at the time of settlement was needed to which ****** ***** replied the same day that all letters had to be approved by their attorneys and she was not able to provide additional information but that the amount of $3,621.95 was what was returned to Prosper as a written off balance from the original balance owed of $6,591.85 when forwarded to AmSher on 2/18/11. ******'s email also stated that AmSher does not send out 1099C forms on behalf of their clients and that on July 11, 2013 the account was sent back to the client as a settled debt. I again contacted Prosper on 3/17/2014 via telephone, I talked to ******* (customer service rep) and explained to her the content of my correspondence with AmSher to which she requested I place my request in writing along with any documentation, email it to her attention and that someone would followup with me. I emailed ******* with copies of email correspondence from Amsher the same day per her request. Later that week I apparently missed a telephone call from ****** at Prosper on 3/19/14. I contacted Prosper via phone on 3/24/14 inquiring as to the status of my complaint/request and talked to ******* ****** informed me that nothing could be done about the amount reported on the 1099C because that's the balance Prosper had in April, 2010 and that interest charges had accrued. My account was no longer active when it was sent for collections to AmSher and the principal balance submitted to AmSher was $5,343.43 (nearly the identical amount reported on the 1099C-3 years later.) Interest was added at that time reflecting the total debt amount sent AmSher being $6,591.85. The original debt was taken out for $7,000.00 in April, 2008 and the monthly payments were $239.24 of which I made approximately 14 payments prior this account being placed for collections. In addition I made a total of $1700.00 in monthly payments to AmSher in 2011, 2012, 2013 prior to settling this account for $1220 in 2013 and there is no way the charge-off amount is the same as the principal amount reported to Amsher in February, 2011 after after making an additional $3,000.00 in payments. My complaint is for Prosper to send me a correct 1099C form reflecting the debt settlement amount that AmSher forwarded them last July, 2013 in the amount of $3,621.95. I have copies of email correspondence, the 1099C form if needed. Thank you much for your assistance. ******* ****** *** ***** ****** Drive *********** ** XXXXX

Desired Settlement: I simply request that Prosper mail me a correct 1099C form reflecting the amount the account was settled for on July 11, 2013 in the settlement amount reported to them by AmSher Collections of $3,621.95.

Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ We are in receipt of Ms. ******* ******'s complaint to the Better Business Bureau. Prosper and WebBank strictly adheres to all Federal and state regulations and statutes. We apologize for Ms. ******'s discontent. Unfortunately, Ms. ****** is incorrect. Form 1099-C, Box 2 refers to the "Amount of debt discharged." Though Ms. ****** had been paying small amounts for some time, those payments did not cover the monthly interest. As such, her loan principal balance on 7/11/13 was still $5,359.82. Her debt settlement payment of $1,220 covered $1,204.05 in outstanding interest and $15.95 of outstanding principal. After this debt settlement, the remaining debt discharged became $5,343.87 which was reported in the 1099-C as required. We thank Ms. ****** for her settling the account and wish her well. If she has any other questions, she may contact Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The small payments that Prosper refers to that I paid over a 24 month period totaled $1,780.00. If the settlement payment of $1220 covered the outstanding interest of $1,204.05 and the remaining $15.95 went to outstanding principal owed then what did the $1,780.00 I paid from March, 2011 to July, 2013 apply towards? In addition what a convenient calculation considering I'm the one that came up with the payoff amount. If I had come up with $1520. then it seems 1504.05 would have applied towards interest and $15.95 outstanding principal. When I received monthly statements from AmSher why was an interest amount not disclosed on the statement? Your response ignores my actual account balance at the time of the settlement with AmSher being $3,621.95. My request is for Prosper to simply provide me a correct 1099C with an accurate debt discharge amount or provide me a detailed written statement reflecting how a loan that I had made payments on at a 14% interest rate prior to default consumed $3000.00 in interest payments over two years with only $15.95 being applied to the principal. Otherwise I will go on record with my complaint of receiving a fraudulent 1099C from this company and their unwillingness to resolve this matter. Final Business Response /* (4000, 9, 2014/05/28) */ We are in receipt of Ms. ******* ******'s rebuttal to the Better Business Bureau. We are sorry for her continued discontent. Unfortunately, Ms. ****** has overlooked a few things. Ms. ****** made the first nine payments of $239.24 as scheduled. However, thereafter, she was only able to make an additional 25 payments which did not cover the minimum payment. Those 25 payments only covered a portion of the owed interest. In fact, the outstanding balance of $5,359.82 kept accruing interest for four years, not two, as she suggests. Therefore, the $1,204.05 balance amounts to remaining owed interest from July 2009 through July 2013. Ms. ****** refers to an account balance of $3,621.95. However, the $3,621.95 did not include the owed interest for the period 7/2/2009 through 7/12/2013 for which Ms. ****** was still responsible as per the Borrower Promissory Note. In negotiating her settlement, AmSher was quite generous, but unfortunately, $5,343.87 was written off as unpaid. To make it easier to understand, we have sent by overnight FEDEX a loan payment statement to Ms. ******'s address. If she has any further questions, she may contact Client Services. Kind regards, Prosper Client Services Final Consumer Response /* (4200, 11, 2014/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Prosper's response in that the total amount of $3,070.00 of payments that I made from March, 2011 through July,2013 was applied towards interest only and $15.00 went towards the principal owed. As I've stated I have settled other accounts and no creditor has ever pulled anything like this. The amount I owed upon settling the account is the amount I received a 1099C for. No questions asked. I was not aware that interest was steadily accruing and had I been it would have impacted my decision to settle the account. I do not wish to continue to communicate about this matter but I do wish for my complaint with the Better Business Bureau to be posted as unresolved. Thank you for your efforts. ******* ******

7/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I applied for a loan and received noticed that the loan had been fully funded but then canceled. In April I applied for a loan in the amount of $9300. I received notice it had been fully funded. They requested personal information, which I uploaded as they requested. They told me I would receive a card in the mail to verify my resident or I could send a bill with my name, on it to verify my resident. I waited and never received a card, in the mail to verify address. I then received a message stating I had 24 hours to upload the card or upload a bill showing my address. Since I didn't receive card, I uploaded a bill. I check the system and it showed received, in process. I went back on line later to see progress and I could log in, the account had been closed. I called customer service and all they could say was I would receive explanation in the mail. All they did was take my personal information, made a claim that I had been fully funded and dropped me. This is not fair and no one should be treated this way.

Desired Settlement: I want them to honor their word and fully fund my loan request.

Business Response: Initial Business Response /* (1000, 5, 2014/05/19) */ We are in receipt of Ms. ****** *****'s complaint to the Better Business Bureau. Prosper strictly adheres to all Federal and state regulatory requirements. Unfortunately, in regards to Ms. *****'s application, we could not accept the utility bill she provided as the utility company could not verify that she was the owner of the utility account therein. Again, we appreciate Ms. *****'s business. We regret that we cannot be of service. If she has any further questions, she is welcomed to contact Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My daughter and I share a condo at **** ***** **** Dr. ***** ****** ********* XXXXX. She lived there 3 years prior to me moving in after my divorce from her father. We then took the bills and divided them between us. She added me as an authorize user/payer to her utility bills after I decided to live there permanently. If you contact Entergy customer service they will inform you that I am an authorized user on the account. If they need a letter from the utility company or from the water company saying I am apart of the account I can get that information to them. They approved the loan and they required proof of residency and employment. I have all that information and sent it to them. Also, if you would like information from my daughter who purchased the home and all of the bills are/were originally in her name, she can send you all of her information and the bills with notarized paperwork detailing my residency there and my bill payment there I can do that as well. Thank you and I look forward to hearing your positive response." Final Business Response /* (4000, 9, 2014/05/28) */ We are in receipt of Ms. ****** *****'s rebuttal, and we are sorry for her continued discontent. Ms. ***** states in her rebuttal that she is an authorized user/payer. Unfortunately, that is not the same as being the owner of the utility account she provided, and Entergy could not verify accordingly. We appreciate Ms. *****'s business and interest in Prosper. If she has further questions, she may contact Client Services. Kind regards, Prosper Client Services Final Consumer Response /* (4200, 12, 2014/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response. Why do they need an electric or water bill with me as the primary? I stated that I lived with my daughter. I cannot make Entergy make me the account holder because the account was already established in 2006 and I didn't move in until 2009. Why is being the owner of the account the primary reason? There are married people who are not account owners, just their spouse's name is on the bill, so what is the difference? There are thousands of people who rent property and the utility bills are not in their name. They could ask me for plenty of bills in my name and I can provide that. They never responded when I asked if they needed notarized proof that I live at my current address and pay bills. I can send them plenty of bills with **** ***** **** Dr. *** *** XXXXX. Car note, car insurance, ATT mobile bill, Storage bill, Medical bills, IRS tax return information. There is plenty of information that they CAN use, they are not representing and conducting business as upstanding business owners/operators.

7/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I never received the security mailer, even after they claimed to have mailed it twice and then the company cancelled my loan. I requested a loan in May 2014. I provided all the documents they requested in a timely manner and my loan was funded at 100%. The only thing I needed was the code from the security mailer and I haven't received it. I had emailed Prosper letting them know is I still had not receive the security mailer. I was sent an automated email but it wasn't until I emailed the 4th time on June 4th requesting for either the mailer to be sent out or an extension for me to get it before my loan was cancelled, that I got an email that wasn't automated but they still hadn't answered my question. On June 12 at 8 pm est I called customer and spoke to someone. I explained I still had not received the mailer and she said she was going to resend the mailer and I should receive it within 4 to 5 days. On June 17th , I received an email the my loan has been cancelled. I called Prosper again and they said that they would give me an extension but if the mailer hadn't been received I would need to reapply for the loan. I am so frustrated and I honestly think that they never sent the mailer. I have never had issues getting mail but conveniently the one piece of mail needed to complete my loan is the one thing I don't receive. It just doesn't make sense, and I'm convinced this what they do so they don't have fulfill their end of the loan process. I would like to move forward with the loan without having to reapply I just want the mailer to be sent to me like they said they would. Even if they sent it via fedex or certified where I can track and make sure it was sent out.

Desired Settlement: I want to move forward and have my loan funded without having to reapply. If they can send out my mailer via FedEx or certified with a tracking number so I can confirm it was actually mailed I would appreciate it. I think it's unfair I'm being penalized when I provided all the documents needed in a timely manner.

Business Response: Initial Business Response /* (1000, 5, 2014/07/01) */ We are in receipt of Ms. ******* *****' complaint to the Better Business Bureau. We are sorry to hear of her discontent. We thrive to provide the best Customer Experience possible and it seems that her experience could have been better. I have escalated her application. I believe that a customer service representative has been in contact to expedite her application process. We apologize again for the mishap and hope that this resolution meets Ms. *****' expectations. If Ms. ***** has any further questions or concerns, we encourage her to contact Client Services. Regards, Client Services Initial Consumer Rebuttal /* (2000, 7, 2014/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Unfortunately, I did have to reapply but they expedited my application and it was funded within 48 hours. I should be receiving the money within 2 to 4 business days

6/20/2014 Problems with Product/Service | Read Complaint Details
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Complaint: applied for a $15,000.00 consolidation loan. When it was deposited into our bank account is when we found out that $750.00 was deducted for closing. $14,250.00 was deposited in to our acct. and we have to pay back $15,0000.00 plus interest and were never informed we even had closing costs on this consolidation loan. We have never heard of such a business transaction, where you are not informed of what fees or if you will have closing costs. We believe that we are owed $750.00

Desired Settlement: The remainder of our $15,000.00 consolidation loan, which is $750.00

Business Response: Initial Business Response /* (1000, 5, 2014/06/04) */ We are in receipt of Ms. **** *************'s complaint to the Better Business Bureau and apologize for her dissatisfaction. Prosper adheres strictly to both Federal and state regulations, including Truth-in-Lending requirements. Contrary to Ms. *************'s complaint, there are several places where we clearly disclose the origination fee within the origination process. Moreover, on March 2nd, she received both a Listing Truth in Lending Disclosure and the Borrower Registration Agreement. Within the Listing Truth in Lending Disclosure, the origination fee is disclosed at the bottom as the "Prepaid Finance Charge." The Borrower Registration Agreement also discloses the origination fee in Section 6. At this point, Ms. ************* could have withdrawn her loan application (if she was uncomfortable with the origination fee). On March 14, we sent a subsequent Final Loan Truth in Lending Disclosure which also clearly displays the Prepaid Finance Charge at the bottom of the page. Finally, on March 17/18, when the loan funds were released into her bank account, she could have canceled the loan at that time and/or express her bewilderment regarding the "closing costs." We apologize for Ms. *************'s discontent. Unfortunately, her complaint dated 05/23/14 came more than a month after the loan origination date, and we are unable to provide her with her desired resolution at this time. If she has any further questions, she may contact Client Services. Kind regards, Prosper Client Services

6/19/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ad stated that with a funded loan, I would receive a $50 Amazon gift card. I heard about Prosper through an ad on the radio show called "The Tech Guy". The ad stated that apply online at www.prosper.com/TWIT and upon funding of loan, I would receive a $50 Amazon gift card. I applied online in March of 2014 using the correct website above and my loan funded approximately 1 to 2 weeks later. After not hearing anything on my $50 gift card, I inquired with Prosper of status on May 14th, 2014 and was informed (quote): "It appears that you do not qualify for the gift card. Your account will be submitted for further review. If you qualify, you will be notified". I never heard back, so I then followed up again on May 22rd, 2014 and received the following response: (Quote) "Thank you for contacting Prosper. If your listing did not fall within the parameters of the promotion you won't qualify for the gift card. We have submitted your information to our management team for review." I have heard nothing from Prosper since that time.

Desired Settlement: $50 Amazon gift card as advertised.

Business Response: Initial Business Response /* (1000, 5, 2014/06/17) */ We are in receipt of Mr. ****** ******'s complaint to the Better Business Bureau. We apologize for the confusion. Our records show that an Amazon gift card was sent to Mr. ******'s Comcast email account associated with his Prosper account as scheduled. Yesterday, June 16th, we sent a replacement gift card to the same email. If he hasn't received it by now, we suggest his checking the Spam folder. If Mr. ****** has any further questions, Client Services is available at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (2000, 7, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Applied for loan, sent requested informed and then informed they don't want to do business with me any longer. Deceptive business practices. Received a preapproval offer and went online last Thursday to apply for a loan. My account stated it was approved pending verification of income and so I sent in a w-2 and pay stub as requested. I sent that in the following day via email and through there website. This morning, (4/28) , I try to log in and the website states my account was closed. When I call I am informed they no longer want to do business with me and am given no explain action except that I will receive a letter. I ask will the letter be more specific, similar to ones you receive with from credit card companies or mortgages. They state they don't know and can give me no further information. To make matters worse I am hung up on by a supervisor and again by a representative when I call back to try to get my question answered. These are deceptive sales practices. They know the answer to my question, which was very generic in nature. If there employees aren't willing to answer a very basic and simple question then they don't need to be employed. I deserve to be given a reason and/or told the nature of the letter. Now they have all my personal information to do who knows what with. I was a victim of id theft before and am now worried it was happen again after attempting to do business with this organization. I will be filing complaints with the SEC, FTC, and various agencies with the state of Texas for your flagrant and deceptive practices.

Desired Settlement: I want a very specific reason for the decision on my account, similar to what you receive with credit card applications. I want something in writing that states no hard inquiry was performed on my credit report with all three agencies. I want something in writing describing there safekeeping methods regarding personal information being sent to them and preventing id theft and a guarantee that the documentation that is sent to the is processed and kept in way that prevents id theft.

Business Response: Initial Business Response /* (1000, 5, 2014/05/08) */ We are in receipt of Mr. *******'s complaint to the Better Business Bureau. We apologize for the poor customer service he may have experienced and will review his phone interactions with Prosper for training and development. It is our intent to provide the best customer service we can offer. In regards to Mr. *******'s application, we could not accept the tax document he provided as valid. This inaccuracy led to the cancellation of his account. Nonetheless, Mr. ******* can be assured that we adhere to all Federal and state data security guidelines, and all his personal information is secure. Finally, Prosper does not do a hard pull on a customer's credit until a loan is approved. In his case, only a soft pull has been completed. Again, we are sorry for Mr. *******'s poor experience. We regret that we cannot be of service. If he has any further questions, he is welcomed to contact Customer Service. Kind regards, Prosper Customer Service Initial Consumer Rebuttal /* (3000, 7, 2014/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a specific reason about what made my tax document invalid. My employer uses a payroll service similar to ADP or Paychex, as it outsources its human resources to the company listed on the W-2. That is why there name was listed with my employer. If that was the issue, I am respectfully requesting my application to be reconsidered based on that fact. What you received is how they are issued and I can not control that. If that was not the reason, I want a specific reason as too why it cannot be accepted. Perhaps by working with me and not against me, a resolution can be achieved. However, the response above presents no possible resolution at this time. Furthermore, your customer service representatives are unwilling to talk to me or assist me in any manner. Final Business Response /* (4000, 9, 2014/05/15) */ We are in receipt of Mr. *** *******'s rebuttal and we are sorry for his continued discontent. We understand that an outsourced payroll/HR company may have been used. Unfortunately, as we mentioned in the original response, we still found his documents to be invalid, as we were not able to verify the reported figures or his employment. Again, we are sorry. If Mr. ******* has further questions, Customer Service is available at XXX-XXX-XXXX. Kind regards, Prosper Customer Service Business Response /* (-10, 16, 2014/06/05) */ As we mentioned previously, we could not verify the reported numbers in his documents. Mr. ******* should contact his 2013 employer to verify the accuracy of his documents. If Mr. ******* has further questions, Client Services is available at XXX-XXX-XXXX. Kind regards, Prosper Client Services Business Response /* (4000, 18, 2014/06/05) */ As we mentioned previously, we could not verify the reported numbers in his documents. Mr. ******* should contact his 2013 employer to verify the accuracy of his documents. If Mr. ******* has further questions, Client Services is available at XXX-XXX-XXXX. Kind regards, Prosper Client Services

6/12/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I APPLIED FOR A LOAN FAXED IN ALL OF MY DOCUMENTS NOW WHEN I CALL IN I FIND OUT MY ACCOUNT IS CLOSED NO ONE THERE CAN GIVE ME AN EXPLANATION I APPLIED FOR A LOAN FAXED IN ALL OF MY DOCUMENTS NOW WHEN I CALL IN I FIND OUT MY ACCOUNT IS CLOSED NO ONE THERE CAN GIVE ME AN EXPLANATION OF WHAT DOCUMENTS COULD NOT BE VERIFIED AND ALSO REP REFUSED TO GET ME A SUPERVISOR TREATED ME LIKE A CRIMINAL AND WHEN I FINALLY GOT A SUPERVISOR I STILL GOT NO ANSWER AND THEY STILL HAVE MY DOCUMENTS SEEMS LIKE A SCAM ESPECIALLY SINCE THEY CAN GIVE ME NO CLEAR EXPLANATION .

Desired Settlement: A REAL ANSWER

Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ We are in receipt of Mr. ***** ********'s complaint to the Better Business Bureau. We apologize for Mr. ********'s discontent. Nonetheless, we strictly adhere to all Federal and state consumer lending guidelines and regulations. In Mr. ********'s case, it seems that he was misinformed, and we sincerely apologize for the confusion. Unfortunately, Mr. ******** had created several accounts within Prosper.com which we found troubling and questionable. This inconsistent activity led to the termination of his account. Again, our apologies for the confusion. We appreciate Ms. ********'s business and regret that we cannot be of service. If he has any further questions, he may contact Client Services at XXX-XXX-XXXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to a rep on the phone before sending in any information that rep helped me delete the other profiles and leave one, so I reject this response by the company

6/9/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Received pre-approved direct mail, applied was approved and funded and rated a 3. Submitted all requested verification documentation. Loan cancelled Received pre-approved direct mail, applied on 4/27/14 was approved and funded and rated a 3. Loan # XXXXXXX. Verification documentation was requested I submitted the following documents up request promptly: - Bank statements- submitted 2 Chase/Citibank - 2013 W-2 - Last paystub Loan was funded and moved to 3 verification status, meaning loan will most likely originate. On 5/6/14 I get an email my loan was cancelled for the following reason: We have cancelled your loan request and closed your loan application for the following reason(s): We could not complete verification based on documents/information you provided. I am scratching my head, I provided all of the about documentation, the bank accounts were verified and approved. My employer information is clean and concise I have worked for the same employer for 7 years, it is also listed on my credit report. I have good credit- no late payments, charge offs, collections etc. I called Prosper on 5/6/14 for further clarification, I spoke with ****** and was placed on hold for 10 minutes and was told that he is "escalating this up to the verification dept and they will email me further clarification"- I will not hold my breath waiting for this to happen. The bottom line is that I have read numerous reviews about this product, and the one common theme of complaints is exactly what I have listed above. What I have written above is a deceptive practice, and unfair. Now this company, has all of my bank account information, employment access to my ss# and I am uncomfortable. In addition I now have an inquiry run on my credit bureau's. This company needs to be more transparent.

Desired Settlement: I want the following to happen: - I want all my documentation returned to me - I want the inquiry to the 3 credit bureau's removed from my credit profile. - I want all of my information deleted from Prosper systems.

Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ We are in receipt of Ms. ****** ******'s complaint to the Better Business Bureau. We apologize for Ms. ******'s discontent. We strictly adhere to all Federal and state regulations and rules, including assessing a consumer's ability to repay a loan. In Ms. ******'s case, we received several documents, including a bank statement. Unfortunately, we could not accept this latter document as valid. The numbers therein did not reconcile. In regards to her documentation, under Regulation B, "for 25 months after the date that a creditor receives an application, the creditor shall retain all written or recorded information in its possession concerning the applicant, including any notation of action taken." However, Prosper has extensive information security protocols to protect any and all consumer information. In regards to the credit inquiry, Prosper only performed a "soft" inquiry which is only visible to Ms. ******. This inquiry will not affect any future credit applications by Ms. ******. We appreciate Ms. ******'s business, and we are sorry that we can not be of service. If she has any further questions, she may contact Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not dignify this ridiculous response from Prosper with a answer. We have had bank accounts with both Chase and Citi for the last 15 years. Your staff can not reconcile a statement because they are idiots. The bottom line is that Prosper is deceptive you lure the consumer in approve the loan, request personal documentation and than turn around and decline a loan with no reason. Please consider the matter closed, I am glad that I posted this complaint as hopefully it will help another unsuspecting consumer. Final Business Response /* (4000, 9, 2014/05/28) */ We are in receipt of Ms. ******'s rebuttal. We are sorry for her continued discontent. We strictly adhere to all Federal and state guidelines and statutes. Based on her comments, we revisited the particular Citibank statement. Unfortunately, the numbers therein still don't reconcile. If Ms. ****** has further questions, she may contact Client Services. Kind regards, Prosper Client Services

6/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Three legal documents were provided for income verification, which they did not used for my correct income. False wages used when 2 legal W2 documents and a bank statement to verify VA DISABILITY PENSION DIRECTLY DEPOSIT TO MY BANK ACCOUNT for the last 24 years, were provided to verify my actual yearly income. Prosper did not use all wage documents provided to them. They used one, but did not use the correct gross income, they used a false income amount, which was significantly less. I completed my loan application and provided Prosper with my personal email address per their request. I never received any emails to my personal email address, which I checked daily because they were not communicating with me by any means. I called on 05/06/2014 and spoke with a customer rep and asked her if they had received all my documents, she stated yes and they were legible for reading as well. Prosper stated they had funding for my loan on 04/30/2014. From that point on there was no communication on their part. On 05/06/2014, I went into their website and there was a email requesting wage documents, voided check for my bank account, which I immediately gathered and faxed to them on 05/06/2014. Then on 5/08/2014 I received email stating they could not verify my stated income and my loan funding had been cancelled. They had reduced my stated income based on the one of two wage documents I provided. Again they did not use all wage legal documents provided to them. I called on 05/08/2014 and spoke with customer service rep and asked why. The woman I spoke with pulled up all my documents and stated I was correct the approval department only used one of my three wage documents. The customer service rep advised me to send and email to the approval department and challenge their decision because all wages earned and provided were not used. On 05/09/2014 I sent that email challenging their decision to cancel my loan funding for not being able to verify my income. Again no reply by from Prosper. Today, 5/12/2014 I called customer service again and spoke with another rep. I asked her if they had received my email challenging their decision to cancel my loan funding because of wage verification issues. At first she stated the documents weren't legible, I advised her that was false information because I had already spoken to, two other reps and they both stated the documents were legible and they even read all the documents back to me. At that point she stated that she could read the documents. I asked to speak to a supervisor and advised her of my concerns and issues. She stated she could help me, after going round and round with her for several minutes. She stated there were three wage documents there but only one was used and the used, the wage amount was incorrect. Therefore, she said she would try to get the person from the approval department, whom processed my wage information on the phone. the rep came back and said that the approval person would give me a call back after 3:00 pm pacific time, which would make it 6:00 eastern time for me. It is now 7:40 pm eastern time, and again no call. The rep stated I would need to reply for the loan. I've read other complaints on the BBB site and it seems those parties have had the same issues and complaints as myself.

Desired Settlement: I want my loan application processed with my correct wages with the documents I've provided Prosper with. They need to provide me with a better interest rate and not increase the rate like they have done for others, as stated in complaints with the BBB. Once application has been processed and approved, they need to deposits the funds in my checking account within 24 hours.

Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ We are in receipt of Mr. ****** ******' complaint to the Better Business Bureau and apologize for his discontent. Contrary to his statement, Prosper does not arbitrarily increase rates. Terms depend on many variables. On April 30th, Mr. ****** completed an application and submitted various financial documents. Unfortunately, we could only verify part of his stated income. Nonetheless, this lower verified income did not affect the offer rate for Mr. ******. We sincerely appreciate Mr. ******' business. If Mr. ****** is still interested, we encourage him to relist as soon as possible (as rates continually change). If he has any additional questions, he may contact Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services

5/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Lack of assistance, communication. I have two loans with Prosper.com, in August of 2013, my loans were charged off in error. I discovered this when my payments were not withdrawn from my account. I was told that there was someone else with the same name who was not making their payments. I was at first told that the loans would be restored in a few days and that somehow became several months. I recently inquired again as to what the status was and was told that the problem was resolved and I needed to send payment and all would be back to normal. The first part of my complaint is the fact that I have inquired on numerous occasions as to what was being told to the investors of my loans, without response. My concern of course is that they are not being paid and also that of course they are thinking it is because my loans were charged off when that is not the case. The second part of my complaint is that I sent a check around the 5th of March which as of Monday evening, March 17th has cleared my account. The loans have not been restored, the gentleman I was working with has not bothered to respond to me, and I was told by customer service that my check would be held for another two weeks before anything would be done.

Desired Settlement: First and foremost I would like the courtesy of a response when I inquire, I would like the investors to be given an explanation of what occurred so they know I had no part in it and of course my loans restored. I regret I had to take this action but currently I feel that my money may have been stolen and am quite concerned over the lack of information and communication.

Business Response: Initial Business Response /* (1000, 5, 2014/04/01) */ We are in receipt of Ms. *******'s complaint to the Better Business Bureau. It appears that her experience could have been better, and we apologize for her frustration. Unfortunately, system limitations have made it difficult to correct the human error that occurred in Ms. *******'s account. However, neither Ms. ******* nor the various investors are being penalized for our error. In fact, as Ms. ******* is aware, we have given her credits equal to half of her loan payment monthly. In turn, the investors are being paid in full. Again, we sincerely apologize. We are however working on solving the problem as quickly as possible. If Ms. ******* has any further questions or concerns, we encourage her to contact Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) My $832.26 check cleared my account on 03/17/2014,my loans are not back, the account is showing charged off, I have had no direct response from Prosper since my check was sent other than this in regard to my questions. I made calls to the Corporate office, the main mailbox was full and I left a message with the gentleman who had been handling this to call me, no response. Final Business Response /* (4000, 9, 2014/04/03) */ We are in receipt of Ms. ***** *******'s rebuttal, and we apologize for any confusion. I tried to call Ms. ******* to no avail. As I mentioned in my original response, neither she nor the investors are affected by this error. Even though her loans in our system have not been rectified, her loans are being handled manually until the fix is in place. Again our apologies in the delay in our system correction. Nonetheless, Ms. ******* can be assured that her loans are being managed as according to our agreements with her and the lenders. If Ms. ******* has additional questions, she is welcomed to call me back at the number I left in her voicemail. Kind regards, ******* ***** Final Consumer Response /* (4200, 11, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) With all due respect, I did not receive a call or voice mail from Mr. *****, and I feel that if he could put himself in my shoes that he would understand how a verbal reassurance does not do much for me when there is no physical evidence that my 800 + payment was applied as it should be. And I also not understanding how I was told that all was corrected and to send the money in the first place. Until I can see things online as they should be and I know the situation was fully explained to the investors there is no resolution.

5/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Prosper offers one interest rate on Credit karma's website and then when you click on the button that says take offer you receive a much higher rate. I immediately did not proceed with the loan offer but I can not see how a company that uses bate and switch advertisement has an A+ rating with the BBB.

Desired Settlement: Make them remove false advertisement from Credit Karma's website

Business Response: Initial Business Response /* (1000, 5, 2014/03/20) */ We received Mr. *****'s complaint to the Better Business Bureau and sincerely apologize for his dissatisfaction with our process. As Mr. ***** might recall, CreditKarma asks for loan amount and credit score from which several partner offers are calculated. Moreover, as stated in the disclosures therein, "only borrowers with excellent credit qualify for the lowest rate available. Your actual APR depends upon credit score, Prosper Rating, loan amount, loan term, credit usage and history." Therefore, these initial offers only provide an indication. Once Mr. ***** clicked the "Take Offer" button, Prosper obtained additional information which allowed us to perform a soft credit pull. The subsequent offers Mr. ***** received reflected his credit history and usage. Unfortunately, in Mr. *****'s case, the credit pull led to the higher rates that he referenced in his complaint. Again, we apologize for any confusion and are sorry that we could not meet Mr. *****'s loan requirements. We do strictly adhere to regulatory marketing guidelines. Should Mr. ***** wish to apply for a Prosper loan again, Client Services (XXX-XXX-XXXX) would be glad to assist. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the solution. You should not use take the offer if you really are not offering me anything but a credit applications. A person should not have to click anything before seeing the truth about your product. If your not will to change the take offer button then put a disclaimer below it stating this is subject to credit approval. Very simple and honest!!! If you are not willing to be honest I cannot understand how you received an A rating. Final Business Response /* (4000, 10, 2014/03/26) */ We are in receipt of Mr. ****** *****'s rebuttal and we are sorry for his continued dissatisfaction. In fact, on the very first page with the various loan offers, there is a disclaimer at the bottom of the page. The disclaimer is referenced by an asterisk (next to "Term of Loan") that states as follows: "APRs presented are estimated and were created based upon information entered by the consumer and through analysis of information publicly available at Prosper.com. The estimated APR presented does not bind Prosper. The range of APR available through Prosper is 6.73% to 35.36%. Only borrowers with excellent credit qualify for the lowest rate available. Your actual APR depends upon credit score, Prosper Rating, loan amount, loan term, credit usage and history. All loans are subject to credit review and approval." Again, we apologize for his dissatisfaction. Nonetheless, we strictly adhere to all regulatory marketing guidelines. If Mr. ***** has additional questions or concerns, Client Services would be glad to help. Kind Regards, Prosper Client Services Final Consumer Response /* (4200, 12, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are correct if you scroll to the bottom of the page the hidden information is there. However, you do not have an asterisk by "take offer" that would tell someone to scroll to the bottom of the page. Also, the lowest interest rate there is 6.73%, so why make my interest rate offer 13.80% if you are not trying to deceive me.

4/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unable to sell/close account. I am trying to close/sell funds of aprox. $270 I have invested in Prosper. When I called to do so I was told I had to set up a account with Folio (through Prosper's web site) and have the balance changed to cash. I tried this, got a error message, called Folio who referred me back to Prosper. In calling Prosper back after long holds I got a message to leave a message. Very poor customer service.

Desired Settlement: Close my account(s) and transfer the funds back to my checking account.

Business Response: Initial Business Response /* (1000, 5, 2014/03/27) */ We are in receipt of Mr. ***** ******'s complaint to the Better Business Bureau. It appears that his experience could have been better, and we apologize for his frustration. We have since received a response from the Folio representative who did further research into his case. When the application was submitted, Mr. ****** indicated he worked for an affiliated company, which prevents further processing and requires additional compliance approval on Folio's side. However, Folio has removed the restriction, as Mr. ******'s employer is not affiliated. If this is not correct, Mr. ****** should let us know. Again, our sincere apologies. Mr. ****** should be able to log in to Prosper to complete the application/sign on process for Folio. If Mr. ****** has any further questions or concerns, we encourage him to contact Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 9, 2014/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed Prosper multiple times explaining how complex it is to close my account. Approximately a week ago I was able to access Folio but could not determine what to do. I reached out for help but have been unsuccessful. Most recently I can no longer log in using my password. I have attempted "forgot password" feature without success. Both were not mentioned in Prosper's reply. As I requested from Prosper, I would like a contact person, extension and best time to call to assist me through the password, log-in, Folio process as email instructions do not work. This would be my "medium" compromise to finalize my complaint. ***** p ****** Final Business Response /* (4000, 11, 2014/04/03) */ We received Mr. ***** ******'s rebuttal to the Better Business Bureau and apologize for his continued discontent. Client Services has contacted him and have fixed the problem for him. If Mr. ****** has additional questions, we encourage him to call Client Services at XXX-XXX-XXXX. Kind regards, Prosper Client Services

4/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was going to pay this account off when I found out that they do not refund unearned interest. You are stuck paying them the full amount of the loan Office location: Prosper Funding LLC ***************************** San Francisco, CA XXXXX This company appears to be nothing but a scam. They rope you into a high interest loan and then do not refund unearned interest. After taking 5% off the top for their fees this is outrageous and a consumer ripoff.

Desired Settlement: I want a refund of all unearned interest on this account.

Business Response: Initial Business Response /* (1000, 5, 2014/03/25) */ We are in receipt of Mr. ***** ******'s complaint to the Better Business Bureau. We are, however, baffled by his statement. Prosper calculates interest on a simple daily basis. No daily interest accrues beyond the then current date. Therefore, contrary to Mr. ******'s understanding, Prosper neither charges nor adds "unearned interest" to a loan, so there is no "refund" of "unearned interest." Moreover, Prosper does not charge an early prepayment penalty for prepaying a loan. We apologize for any confusion. Nonetheless, we never charge "unearned interest" on any loan. If Mr. ****** is still interested in paying off his loan, he can find the loan payoff balance by logging into his account or calling Client Services at XXX-XXX-XXXX. His loan payoff amount will include the remaining principal balance and interest up to the payoff date only. Kind regards, Prosper Client Services Initial Consumer Rebuttal /* (3000, 7, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called Prosper for a payoff. My account showed a number of payments at the regular rae and one remaining payment a little different. When I asked what the payoff was I was given a total that exceeded the remaining payments. Ask Prosper what my payoff is today, how many payments remain and the interest they are supposedly refunding. They talk a good game but they function completely differently, The loan is not treated as fixed payment but as a revolvoing loan. Final Business Response /* (4000, 9, 2014/04/03) */ We are in receipt of Mr. ***** ******'s rebuttal to the Better Business Bureau. We apologize for any confusion. I tried calling him to no avail. All Prosper loans have fixed interest with fixed payments over the term of the loan. We do not charge "unearned interest." Prosper loans are also not "revolving credit." The payoff is the sum of the remaining principal and any interest till day of pay off (not loan term). In Mr. ******'s case, his payoff amount as of today is $3,185.14, NOT $4,050.79 which is the sum of future expected payments. Again, our sincere apologies for any confusion. Mr. ****** is welcomed to call me at the number I left in his voicemail or call Client Services at XXX-XXX-XXXX for additional clarification. Kind regards, Prosper Client Services Final Consumer Response /* (2000, 11, 2014/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Their response is reasonable.

3/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prosper is forcing me to Omit a portion of my income in exchange for a loan with a higher rate than the original loan applied for. I applied for a loan two weeks ago. I explained that my income was a mix of 1099 and W2 and was verifiable. I sent all my tax returns in, W2's and 1099 statements. After receiving the info Prosper is now trying to force me into omitting a portion of my income which will result in a higher rate loan. My concern is: How is it that Prosper can force my to exclude factual income and charge my a higher rate for doing so. Original loan with all my Income was around 15% Loan they are trying to force me into by omitting a portion of my income is 25% ADDITIONAL DETAILS: Case is being handled by another organization: Washington State DFI

Desired Settlement: I want the original loan we applied for based on my actual income. I don't want to be forced into misrepresenting my income; especially when it means Prosper will charge a higher interest rate in doing so.

Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ We are in receipt of Ms. ****'s complaint to the BBB regarding her Prosper loan application. Unfortunately, Ms. **** and her fiancé misinterpreted the Verification representative's communication. Our Verification representative was merely trying to convey her conclusions to both Ms. **** and her fiancé. Contrary to their position, the Verification representative was not forcing Ms. **** to accept a loan at a higher rate, or to misrepresent her income in any way. Like many financial services companies, we must substantiate a consumer's ability to repay a loan. Ms. ****'s stated income in her loan application included both W-2 and 1099 incomes. Unfortunately, we were unable to verify the 1099 income. Ms. **** has three potential options: 1) If Ms. **** is able to provide us with acceptable evidence of her additional income, we can reexamine her loan application accordingly. 2) Ms. **** may also re-list as self-employed; however, these loans tend to have higher interest rates due to the higher inherent risk profile. 3) Alternatively, as the Verification representative mentioned, she can 're-list' for a lower loan amount based on the verifiable W-2 income. Ms. ****'s experience could have been better, and we sincerely apologize for her and her fiancé's frustration with our process. As part of our ongoing performance improvement process, we will review the recorded conversations for opportunities for improvement. Nonetheless, in this case, sadly, we are unable to offer Ms. **** a loan based on her requirements. We regret that we cannot be of further assistance. Regards, Prosper Customer Support Final Consumer Response /* (4200, 13, 2014/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again. We documented the conversations. Final Business Response /* (4000, 9, 2014/02/24) */ We are in receipt of Ms. ****'s rebuttal and apologize for her continued dissatisfaction. Prosper strictly adheres to both Federal and State guidelines. Moreover, Prosper's underwriting criteria are fairly standard in the industry, and Ms. **** may find similar results elsewhere. As stated in our original response, we do not ask anyone to misstate or misrepresent their income. Any applicant may include any and all income they would like us to use to determine their ability to repay the loan. Nonetheless, we can only approve a loan based on dependable sources of income, regardless of its origin, i.e. w-2 or 1099. In Ms. ****'s case, we did receive the requested minimum documents. However, receipt of these documents means neither acceptance of said documents nor approval of a loan. Once we receive an applicant's documents, we next verify the information contained therein. In evaluating Ms. ****'s ability to repay the loan, we were able to verify her w-2 income but could not properly substantiate the reliability of her 1099 income. As such, the representative tried unsuccessfully to convey to her and her fiancé the three options outlined in our original response to her complaint. Again, we apologize for Ms. ****'s frustration. Should Ms. **** be still interested in a Prosper loan, we have provided her with three alternative venues to complete the loan process in our original response. Taking everything into account, we can only approve a loan based on reliable sources of income. Kind regards, Prosper Customer Support

2/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: States no hidden fees or prepayment penalties. Drastic interest change during application. Total scam. ProsperFIXED.com mailed me a Pre-Approval Offer Code @ FIXED Rate 6.73%. NO hidden fees or pre-payment penalties. During application, AFTER THEY GATHERED ALL MY PERSONAL INFORMATION.... their interest rate jumped from 6.73% to 9.3%. Next ProsperFIXED.com tried to sneak in small print> (ORIGINATION FEE $197.50) to be deducted first payment. That is a SCAM!!!!!!!!! I have the advertisement document stating (NO hidden fees or prepayment penalties). Yet they literally tried to get me for $197.50 origination fee. I exited the application A.S.A.P.

Desired Settlement: Correct and stop the fraudulent scamming advertisement activities.

Business Response: Initial Business Response /* (1000, 8, 2013/12/12) */ We are in receipt of Mr. **** *****'s complaint to the Better Business Bureau. We apologize for Mr. *****'s frustration. Prosper takes seriously our obligations with both Federal and state laws strictly. All marketing mailers adhere those Federal and state guidelines strictly. In regards to the displayed 6.73% rate, Mr. ***** should note the asterisk next to the quote. The asterisk references a statement on the back of the mailer: In summary, a prospective customer's ''rate ..is based on Prosper Rating and other factors, and your actual rate may differ.'' In Mr. *****'s case, he received a rate of 9.3% commensurate with the second highest Prosper rating. Furthermore, at various stages of the loan origination process, the prospective borrower is required to read and agree to various disclosures, including the Borrower Registration Agreement. The Borrower Registration Agreement discloses the non-refundable origination fee under Compensation and that ''the estimated origination fee is stated in the disclosures provided to you at the time you apply.'' Moreover, the Listing Truth-In-Lending Disclosure clearly states the origination fee and other loan details. The various disclosures provide prospective borrowers the opportunity to review all documentation and loan details and exit the process before entering into any loan agreement, as Mr. ***** was able to do. We appreciate Mr. *****'s business and sincerely regret his discontent. Nonetheless, Prosper complies with all disclosure requirements under Federal and State laws and regulations. If Mr. ***** has any other questions, we encourage him to contact Prosper Customer Support. Regards, Prosper Customer Support Final Consumer Response /* (4200, 14, 2014/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) prosper fixed.com still continues to disguise their hidden origination fee in supposed accessible link. If their fees weren't hidden in links and made plain to see then as I stated before I might accept. But again prosper fixed.com refuse to make it plain and simple for applicants to see. Because if they did we would not be disputing their sales marketing practices such as hiding a $197.00 fee. Nobody should have to hunt through any links to "find" what fees will be charged. Fees need to be PLAINLY visible on mail vouchers and website. Not in a voucher then website then link. That's a scam! Final Business Response /* (4000, 12, 2013/12/26) */ We are in receipt of Mr. **** *****'s rebuttal and apologize for his continued discontent. As required by law, our borrower registration process provides links to all disclosures. Clicking on those links on Page 1 of the loan process directs consumers to the various disclosures, including the origination fee, without entering any personal information. This process is identical to those of many financial institutions and adheres to all Federal and State disclosure guidelines. Moreover, our fees and rates are among the lowest in the industry and are clearly disclosed on the links on our website, Prosper.com, under Loan Rates and Fees. Again our apologies to Mr. *****. We regret that we cannot be of assistance. We have removed any and all of his information from our databases. Kind regards, Prosper Customer Support

12/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Gathering of personnel information before stating service is not available in my area. I received a loan offer in the mail stating I was pre-approved for a loan. After completing an on-line questionnaire on Prosper's website which involved information that can lead to identity theft, I was told their service was unavailable in my state. Now, they forever have my information on file which I would have never given if I knew their service was unavailable to me and I am considering a lawsuit. Why do they even send loan offers out to states they do not conduct business in? I think to steal personnel information.

Desired Settlement: I believe Prosper should be subjected to Punitive damages in this case knowing full well they could have easily stated their services were unavailable to me before I submitted my information.

Business Response: Initial Business Response /* (1000, 8, 2013/12/12) */ We are in receipt of Mr. ********** complaint to the Better Business Bureau and sincerely apologize for the blunder. In the month of November, an omitted step in our process led to the error that Mr. ******** experienced. The error was detected, and we quickly corrected the oversight. Nonetheless, Prosper systems do not store or collect any data from anyone in restricted states. Moreover, Prosper adheres to all Federal and state laws and regulations on privacy and customer information. Again, please accept our sincerest apologies. Regards, Prosper Customer Support

12/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This loan company claimed that they would guarantee me a loan. They said my loan was funded and just needed some documents to approve. I sent them the documents several time over a matter of 2 weeks. They first said the docs were fine, then another rep said they needed to send them to an underwriter for approval which would take 2-3 days then they asked for the documents again. They received all of my personal info, SS, DL, copy of a voided check etc and in the end they cancelled my loan listing claiming they could not prove my residency. I feel that they get consumers hopes up for a loan just to obtain all of their personal info for other uses. I want them investigated, please. Thank you Product_Or_Service: Personal Loan Account_Number: Listing #*******

Desired Settlement: DesiredSettlementID: Not applicable I want them investigated so that they cannot keep doing this to people. I found online many complaints about them similar to mine.

Business Response: Initial Business Response /* (1000, 7, 2013/12/12) */ We are in receipt of Mr. *********** ********** complaint to the Better Business Bureau. Our goal is to make the loan application process as seamless as possible for our customers, and it appears that Mr. ********** experience could have been better. Mr. ******** is correct that his loan had ''fully funded'' on November 11th. However, on the same email, we requested additional information: ID w picture, utility bill, and voided Bank check/statement. The additional information is required to verify the identity and residency of the prospective customer. On November 15th, Prosper followed up with an additional email stating that we could accept an electric, gas, water, landline telephone, Internet or cable bill. On the 19th, Mr. ******** did provide screen shots of a utility bill but the documents only established that he was a contact person for the utility account, and not a joint owner. Unfortunately, we could not accept the documents as proof of residence and had to cancel his listing. We appreciate Mr. ********** business and sincerely apologize that we could not verify his residence using the documents he sent. Nonetheless, Mr. ******** did mention on a call that he would be added to the utility bill on December 1st. If Mr. ******** is still interested, we encourage him to contact Customer Support and we can expedite his loan request provided we can now verify his residency. Regards, Prosper Customer Support

12/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: "Pre-Approved" offer not available in my state. I received a "Pre-Approved" offer (not to be confused with "pre-qualified") in the mail at my residence. I went to the website to get more information on the offer since it was advertised as pre-approved. I entered the personal information they requested only to find out that "The offer is not available in your state". Why are they sending out "pre-approved" letters to states that the offer is not available in then? This seems like a phishing scam to get personal data.

Desired Settlement: I want verification that all my personal information I entered is purged from their system and is not shared in any way through affiliates or non-affiliates, personally or commercially. Also stop sending out offers in states that the offer is not available.

Business Response: Initial Business Response /* (1000, 5, 2013/12/02) */ We are in receipt of M. ***** ******* complaint to the Better Business Bureau and sincerely apologize for this blunder. In the month of November, an omitted step in our procedures led to the error that M. ***** experienced. The error was detected, and we quickly corrected the oversight. Moreover, Prosper systems do not store or collect any data from anyone in restricted states. More importantly, Prosper would never share any information without a consumer's direct permission. We strictly adhere to all data protection and disclosure laws. We appreciate M. ******* business and sincerely apologize for this error and M. ******* frustration. Regards, Prosper Support

12/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Was applying for a loan which was approved and than not approved. Was applying for a loan which was approved and than not approved. They asked for w2 forms and pay check stubs which were provided to prove salary and employment. than they wanted bank statements that showed deposited pay checks. I cash my pay checks, I do not deposit them. Now they say we cant verify my employment. Not everyone deposits their pay checks. I have a whole year of pay check stubs along with my tax return. This is DISCRIMINATION. ADDITIONAL DETAILS: Case is being handled by another organization: Consumer affairs

Desired Settlement: there is no reason this loan should not be funded. This is DISCRIMINATION on their part.

Business Response: Initial Business Response /* (1000, 5, 2013/10/29) */ We are in receipt of Mr. ****** ********* complaint to the Better Business Bureau. Our goal is to make the loan application process as seamless as possible for our customers, and it appears that Mr. ********* experience could have been better. During the verification process, we learned from Mr. ******* that he is self-employed. The Prosper verification process is different for a self-employed applicant. Unfortunately, we do require that Mr. ******* relist as self-employed. We appreciate Mr. ********* business. Should Mr. ******* wish to relist, a member of our Verification team will work with him to expedite the loan application process. We hope that his future experience with Prosper is a positive one. Regards, Prosper Customer Support Final Consumer Response /* (3000, 7, 2013/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am an employee of the company. I receive aay check and a W-2 at the end of the year as well as a tax return. I was told since I did not deposit my pay checks into my checking account that they could not verify employment. Their changing their story as to why they reversed the loan approval. Final Business Response /* (4000, 11, 2013/11/26) */ We received Mr. ****** ********* rebuttal. The Verification Team is diligently working with him to provide him with a loan that will satisfy his needs. Regards, Prosper Customer Support Consumer Response /* (4200, 19, 2013/12/13) */ why was this closed? Consumer Response /* (4200, 19, 2013/12/13) */ why was this closed? Business Response /* (4000, 26, 2013/12/16) */ As requested and agreed upon, loan funded on 12-13-13. Loan proceeds should appear in his bank account within 2-4 business days. We appreciate Mr. ********* business and hope that he finds this resolution satisfactory. Kind regards, Prosper Customer Support Consumer Response /* (2000, 28, 2013/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Pre Approved Personal Loan with Low Fixed Rates. Approval Code to use. Based on Creditworthiness from Experian Credit Bureau. I called the Customer Service No. to verify this company was told my the Rep. ******** company was on the up and up. I asked how my name was picked she said by Experian Credit Bureau. I applied for loan and was turned down. I have a fair credit score. I think this company uses the bait and switch process. This behavior is a poor excuse for business. This was demeaning to me!!! This company should be stopped.

Desired Settlement: I think that Experian and Prosper are in this together. Experian should never give out personal information regardless if this a promo. My Credit history and personal information was given out to Prosper and then I applied and was turned down. A new site America One popped up to be a option at a extreme rate that makes no sense. This is a scam.

Business Response: Initial Business Response /* (1000, 9, 2013/11/25) */ We are in receipt of Ms. ****** ******* complaint to the Better Business Bureau and apologize for any misunderstanding. Ms. ***** unfortunately has been misinformed. Like many financial companies, we subscribe to a service that provides the names of potential consumers with specific credit criteria. However, this service only provides contact information. Prosper does not receive any credit history or other personal information from said service. On November 5th, Ms. ***** applied for a Prosper loan and provided us with her permission to obtain her credit report through an electronic signature. We subsequently found that Ms. ***** did not meet our criteria for a Prosper loan, and we sent an adverse action notice as required by law. We appreciate Ms. ******* business and apologize for her frustration. In this case, Ms. ***** did not meet our policy requirements, and we regret that we could not be of assistance at this time. Should circumstances change in the future, we encourage her to re-list. Regards, Prosper Customer Support

11/26/2013 Problems with Product/Service
11/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested a loan. They requested documents. which I provided. They say they never received them. I applied for a loan with this company on 9/5/2013. I provided all of the requested documents on three separate occasions (via email on 9/5, 9/6, and 9/10/13). They canceled the loan request due to a lack of documents without attempting to contact me by phone. When I called to discuss, they stated they received the emails, but no attachments. They said they couldn't reinstate the loan listing, and that I would have to reapply. When I reapplied, they offered me a rate a full 5% greater than before. I have the emails that I sent, which clearly contain the necessary attachments. Their lack of customer service is now costing me extra money. I fulfilled my end of the contract- they did not fulfill theirs. I should not be charged a higher rate simply because they did not do their jobs.

Desired Settlement: I would simply like to be approved for the loan at the original rate of 15%, instead of 20%.

Business Response: Initial Business Response /* (1000, 10, 2013/10/28) */ We are in receipt of Mr. ***** ********* complaint to the Better Business Bureau. Our goal is to make the loan application process as seamless as possible for our customers, and it appears that Mr. ********* experience could have been better. During the verification process, we reguested several documents. Mr. ******* did reply our request but forgot to include the requested documents. Unfortunately, this oversight led to the cancellation of his first listing. As a gesture of goodwill, Prosper would like to offer Mr. ******* a solution and encourage him to contact Prosper Customer Support at (866) 615-6319 as soon as possible to discuss the details. We apologize for any frustration this situation may have caused Mr. ******* and hope that this solution helps to alleviate any inconvenience Mr. ******* might have experienced. Regards, Prosper Customer Support

10/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They have sent months of USPS mail in both my husband and my names informing us we were pre-approved for this loan, "just go online to be accepted." It was not like others that we quickly throw out. The first time my husband entered all his info and was immediately denied and shut out of program. We knew he had one bad mark on his credit report due to a medical bill. For this reason, I tried it as to possibly pay it off. I did it a few days later with mine. It completely let me in and continued to ask for lots of info. I put what was needed and didn't think it had asked too much personal info and it kept asking me to proceed. The date was 8-9-2013. After applying I was emailed my credit score of 726(not bad) allowing me to move forward. Another email came and asked for bank acct info with my credit union. Complete access to my account to take out about $126 from my account each month. They said they had now added my new bank account on Prosper. Sounding pretty convincing that this was looking legit. Same day was sent an email welcoming me and locked in my loan request. Next email same day says I need further documents so my loan funds quickly, I felt a little leery but I sent it all. On 8-9-13 I received email showing $5000 @ 17.69% is now active. To get loan quickly we need these other items...voided check and last pay stub. Sent. Then 8-9-13 email says "Congratulations! Your listing has funded! I'm now feeling peace cause it's funded!! Now I feel completely confident. Although its a high interest I'm willing to fix my husbands report and pay off med bills with this high interest. Realizing its funded and all is well they tell me they need a bit more info on X-XX-XX I send over everything that is my personal life information that has lastly been requested. I hear nothing so on 8-14 I sent out an email saying "I've heard from you many times a day everyday and now nothing. Is everything in?" On 8-17 they write saying it takes time be patient. I would be but it had been moving so quickly. I figured it wouldn't take long to enter my bank account. Then on X-XX-XX they write a NO-REPLY email saying "my listing has been canceled." Couldn't verify your stated income...WHat? They could call my school district. I write that I think this is not legit and I feel this was very misleading and I feel violated. Final email from them a few days later.... NOW says my credit score was not eligible. I have been tormented with this false, misleading company. If my credit score was not good when they sent it over(in the 700's) then they should have denied me in the beginning like my husbands. They would've spared me the grief, but no they kept me running like a mouse chasing cheese. I spent many hours gathering my info for them as soon as they asked. I have been on a emotional roller coaster through this time and trusted them once I saw they were on the BBB register in Utah although they can't confirm a WEBbank for them they say they use. They are sending these to many here in UT and I can imagine they prey on the desperate at the high interest rate. Disturbing that you never have a phone number to contact anyone and that they are deceiving from the start making it look so promising only to hit you with a no-reply email once you have given everything. I believe it was all to sell my name and info to others and who knows what else.

Desired Settlement: The only way I would feel justified is to get half of the loan I applied for and at the rate they sent me saying I was approved. They still have all my personal information to do this. So, $2,500 dollars at 17.69 for 5 years with no prepayment penalty. If it can't be resolved then I will do whatever I need to do so others are not fraud-ed by this company. I have all the emails they have sent and mine to them. Let me know it you need any of them. I really appreciate anything that can be done.

Business Response: Initial Business Response /* (1000, 8, 2013/09/20) */ We are in receipt of Ms. ****** *******'s complaint to the Better Business Bureau. Our goal is to make the loan application process as seamless as possible for our customers, and it appears that Ms. *******'s experience could have been better. Ms. ******* is correct that her loan had ''fully funded.'' ''Fully funded'', however, only indicates that there was sufficient interest from Prosper investors to ''fund'' the loan. Prosper still needed to complete its extensive due diligence process, including income verification and other identification checks. While we acknowledge that Ms. ******* provided the requested information, our verification team was unable to confirm her stated income. The lower verifiable income unfortunately would not qualify her for a Prosper loan. Moreover, Prosper's policy does not allow for joint loans, and as such, we could not use Ms. *******'s husband's income We appreciate Ms. *******'s business and apologize for her frustration. In this case, Ms. ******* did not meet our policy requirements, and we regret that we could not be of assistance at this time. Should circumstances change in the future, we encourage her to re-list. Regards, Prosper Customer Support


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