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BBB Business Review

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BBB Accredited Business since

Prosper.com

Phone: (415) 593-5400 Fax: (415) 869-2877 View Additional Phone Numbers 221 Main St Fl 3, San Francisco, CA 94105 View Additional Email Addresses http://www.prosper.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a peer-to-peer lending platform for direct customer loans through a person-to-person credit marketplace.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prosper.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Prosper.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 184 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

184 complaints closed with BBB in last 3 years | 89 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 71
Billing/Collection Issues 22
Delivery Issues 3
Guarantee/Warranty Issues 4
Problems with Product/Service 84
Total Closed Complaints 184

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Prosper.com
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 13

Additional Information

BBB file opened: August 30, 2006 Business started: 03/22/2005 in CA Business started locally: 03/22/2005 Business incorporated 04/14/2005 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200, Sacramento CA 95814
http://www.dbo.ca.gov/fsd/licensees/default.asp?flag=1&srchtyp=contains&licstatus=active&busname=&id=
Phone Number: (866) 275-2677
Natalie.Rios@dbo.ca.gov
The number is 6053227.

Type of Entity

Corporation

Business Management
Mr. Aaron Vermut, CEO Mr. Sachin Adarkar, General Counsel Mr. Jeff Adkins, Voice of Customer Mr. Joshua Twomey, Customer Advocate
Contact Information
Customer Contact: Mr. Sachin Adarkar, General Counsel
Principal: Mr. Aaron Vermut, CEO
Number of Employees

439

Business Category

Loans Loans - Small Business Financing

Alternate Business Names
Myprospercash.com Prosper Funding Prosper Marketplace, Inc.
Additional Information


Loan Types:

Debt Consolidation Loans
Home Improvement Loan
Short Term & Bridge Loans
Auto & Vehicle Loans
Small Business Loans
Baby & Adoption Loans
Engagement Ring Financing
Wedding Loans
Friends & Family LoansGreen Loans
Military Loans


Customer Review Rating plus BBB Rating Summary

Prosper.com has received 4.19 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.