BBB Accredited Business since
Phone: (650) 474-0586 Fax: (650) 474-0586
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers maintenance and gardening services for residential and commercial customers. References available upon request.
Request a Quote
A BBB Accredited Business since
BBB has determined that Duenas Gardening Landscaping meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Duenas Gardening Landscaping include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
Business ManagementMr. Manuel Duenas, Owner
Number of Employees
Lawn Maintenance Gardeners Ground Maintenance Tree Service - Pruning Hardscapes Lawn & Garden Sprinkler Systems Landscape Lighting Irrigation Consultants Irrigation Systems - Install/Design Irrigation Systems - Maintenance/Repair Landscape Maintenance Landscape Contractors - Commercial Landscape Designers
Service AreaThis business service area covers: Los Altos, San Bruno, and San Mateo County.
Products & Services
This company offers gardening & lawn maintenance services.
Redwood City, CA 94061 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Lied about plants being 15gallon when they were in fact 5g, fabricated receipt from friend to make the claim, got away with $2000. ****** is probably the savviest landscaper you'll come across. His guys are in uniform, he uses Thumbtack/Nextdoor, and drives a new truck. He provides good service, but prepared to pay 3x markup from what you'd pick up in the nursery. He uses BAIT AND SWITCH on a lot of items he puts in a proposal, then puts in smaller plants, forging receipts. He knows his plants, he knows you don't, and he will skin 50-70% margins on you, if you aren't careful. Probably better to buy the plants yourself after he lists them out, but he will push you and make up excuses why you can't and how he has supplies in his warehouse. A cheat when it comes to prices. Charged $5000 for a job that was $2000.
Desired Settlement: $2000 refund.
Business Response: Initial Business Response /* (1000, 9, 2015/07/23) */ Received business response via email on 7/23/15: Dear *****, First of all thank you for your business and the opportunity. I would like to make some clarifications. First of all I don't bait switch to my customers. I treated you the same as any of my customers from start to end. I'm always open to suggestions and always happy to address any issues prior of consummating a business and completing a project. I provide you the estimate, you accepted and consummated the contract. When I completed your project, you provided me the final check payment and told me how satisfied your were with my work and service. It was very unprofessional of you to put a stop payment of the final check made without prior notification. My bank brought it to my attention and provided me a copy of this record. I made many attempts of getting in contact with you and leaving messages, after 3 day you return my call. At this point is when you addressed the fact of not being satisfied with the cost of the plants and you requested doing price matching with Home Depot. I decided not do price matching because of the circumstances and approach. I use good quality of nursery plants and I'm always open to do price matching with same alike products (nursery plants). Thank you, ****** ******