BBB Accredited Business since
Phone: (707) 426-1700 Fax: (415) 795-4367 274E Sunset Ave # 343, Suisun City, CA 94585
4 of 5 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Pricegems is a premier jewelry manufacturer since 1999. Our European jewelers are here to serve your every need. Our products are backed by warranty against defects, and every purchase is covered by our Satisfaction Guarantee.
A BBB Accredited Business since
BBB has determined that Pricegems.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pricegems.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Aaron Hastings, Manager
Number of Employees
Jewelry Manufacturers Jewelers - Retail
Refund and Exchange PolicyAll items may be returned for exchange, trade, or adjustment within 30 days. Earrings and other pierced jewelry, custom sized rings, engraved items, and otherwise modified items may not be returnable for refund, or else a 15% restocking fee may apply.
Service AreaThis business service area covers: Nationwide.
Alternate Business NamesPricegems
Products & Services
Fine Diamond Wedding and Bridal Sets, Mens Jewelry, Sapphire, Ruby, Emerald Jewelry, Fashion Jewelry, Museum Jewelry, Hand Made Custom Jewelry. Our factory is located in Los Angeles, and our handmade jewelry carries a Lifetime Warranty.
274E Sunset Ave # 343
Suisun City, CA 94585 (707) 426-1700 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: False advertising on ring quality, selling 10K Yelow Gold Rings that turn colors, Gold Plated, not real I purchased this Diamond Cocktail Ring 14K Yellow Gold Cluster setting 0.25 cttw (Real Diamonds: 1/4 cttw, Ring Sizes 4-10) 14K Yellow Gold Ladies Cluster Setting Baguette and Round Cut Diamond Ring (0.25 cttw, H-I Color, I-SI Clarity, Ring Sizes 5-9). Specifications: Total Weight: 4 Grams Total Carats: 0.25 Carat Setting: 14K Yellow Gold, 3.91 Grams Setting Type: cluster-setting Available Sizes: 4-10 Diamonds: Certified Natural and Ethically Sourced 0.26cttw Round Brilliant H-I, I1/I2 Clarity Period/Style: Modern Origin: Handcrafted Import Condition: New Includes: Deluxe Presentation Box. for my girlfriend for Christmas/Birthday. It is not 10K Yellow Gold as advertised, it is Gold Plated and it turns colors. I just want my money refunded to my credit card so I can shop elsewhere. I will send the product back within the 30 days and based on their Limited Lifetime Warranty Policy, Return Reciept.
Desired Settlement: Refund my Credit card the amount of the ring, plus express shipping for selling a defective and deceptive product!
Business Response: Initial Business Response /* (1000, 5, 2013/12/26) */ We've already refunded this customer's full purchase price plus shipping, and we are presently awaiting the return of the ring so that it can examined to determine the problem. This ring is not manufactured by Pricegems. Pricegems has been serving satisfied customers online since 1999, and we do not sell fake anything. We do not know what the problem is, but this customer's dissatisfaction is sufficient for us to take the ring back for a full refund. We have spoken to the customer today, and he has advised that he is now satisfied and has closed the case. We provide a minimum 2 year warranty with a 100% satisfaction guarantee, and we consider it our privilege to serve our valued online customers.