BBB Accredited Business since

Eden Jewelry & Loan Company

Phone: (510) 886-9474 22620 Mission Blvd, Hayward, CA 94541 http://www.edenjewelryandloan.com



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Description

This company offers short term loans on fine jewelry and other items of value.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eden Jewelry & Loan Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Eden Jewelry & Loan Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Eden Jewelry & Loan Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1984 Business started: 07/01/1969 Business started locally: 07/01/1969
Business Management
Mr. Darrell Davidson, Owner Mr. Harold Davidson, Manager
Contact Information
Principal: Mr. Darrell Davidson, Owner
Number of Employees

5

Business Category

Jewelers - Retail Pawnbrokers Jewelry Repair Jewelry Buyers

Industry Tips
Selling Gold, Online Or In Person

Customer Review Rating plus BBB Rating Summary

Eden Jewelry & Loan Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 22620 Mission Blvd

    Hayward, CA 94541 (510) 886-9474

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Website advertising Website cleary stated that they will take ps3 slim to borrow money. I brought in a ps3 today and they din't take the market has change. If so please update your website and save people time from driving out there. I been a good customer. I sold my gold chain there and took out many loan on ps3 which was was twice and always paid on time. Just upset I had to drive out there and got nothing out of it. WEBSITES need to be updated very unprofessional.Check below to see what on the website. As long it's gold, silver or platinum, we can make you a loan! Other items we handle include: Any Valuable Coin (gold and silver coins only please) Digital Cameras (10MP or higher with battery, charger and memory card) Gaming Consoles (PS3 Slim, XBOX 360 Slim and PS Vita) Laptops (Windows 7, min. 200GB HDD, min. 3GB RAM - also Mac laptops) Flat-screen LCD TVs (2010 or newer in best condition with remote) Camcorders (High-Definition HD with built-in hard drive & accessories) Power Tools (Newer tools, great condition, Milwaukee & Dewalt preferred) Musical Instruments (Higher quality name-brand instruments with cases)

Desired Settlement: Just want the website to update with accuracy. If your no longer taken item you list on website then removed it. So it can save other people time from driving there.

Business Response: Initial Business Response /* (1000, 5, 2015/04/09) */ Contact Name and Title: ******* ********, Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***********@sbcglobal.net Mr. **, we are very sorry you made an unnecessary trip to our store because our website was not up to date. We will immediately correct the site so this won't happen in the future. We would like to compensate you for the wasted trip in paying for your fuel getting to and from our store. Once again, please accept our sincerest apology for using up your valuable time. ******* ********, Eden Loan Co. Manager


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Eden Jewelry & Loan Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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