BBB Accredited Business since
Phone: (510) 886-9474 22620 Mission Blvd, Hayward, CA 94541
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This company offers short term loans on fine jewelry and other items of value.
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A BBB Accredited Business since
BBB has determined that Eden Jewelry & Loan Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Eden Jewelry & Loan Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMr. Darrell Davidson, Owner Mr. Harold Davidson, Manager
Number of Employees
Jewelers - Retail Pawnbrokers Jewelry Repair Jewelry Buyers
Industry TipsSelling Gold, Online Or In Person
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
22620 Mission Blvd
Hayward, CA 94541 (510) 886-9474 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Website advertising Website cleary stated that they will take ps3 slim to borrow money. I brought in a ps3 today and they din't take the market has change. If so please update your website and save people time from driving out there. I been a good customer. I sold my gold chain there and took out many loan on ps3 which was was twice and always paid on time. Just upset I had to drive out there and got nothing out of it. WEBSITES need to be updated very unprofessional.Check below to see what on the website. As long it's gold, silver or platinum, we can make you a loan! Other items we handle include: Any Valuable Coin (gold and silver coins only please) Digital Cameras (10MP or higher with battery, charger and memory card) Gaming Consoles (PS3 Slim, XBOX 360 Slim and PS Vita) Laptops (Windows 7, min. 200GB HDD, min. 3GB RAM - also Mac laptops) Flat-screen LCD TVs (2010 or newer in best condition with remote) Camcorders (High-Definition HD with built-in hard drive & accessories) Power Tools (Newer tools, great condition, Milwaukee & Dewalt preferred) Musical Instruments (Higher quality name-brand instruments with cases)
Desired Settlement: Just want the website to update with accuracy. If your no longer taken item you list on website then removed it. So it can save other people time from driving there.
Business Response: Initial Business Response /* (1000, 5, 2015/04/09) */ Contact Name and Title: ******* ********, Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***********@sbcglobal.net Mr. **, we are very sorry you made an unnecessary trip to our store because our website was not up to date. We will immediately correct the site so this won't happen in the future. We would like to compensate you for the wasted trip in paying for your fuel getting to and from our store. Once again, please accept our sincerest apology for using up your valuable time. ******* ********, Eden Loan Co. Manager
Customer Reviews Summary