BBB Business Review

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BBB Accredited Business since

AfricaGems

Phone: (888) 566-9436 View Additional Phone Numbers 20 Sunnyside Ave Ste A-272, Mill Valley, CA 94941 http://www.facebook.com/AfricaGems View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

AfricaGems offers a large selection of loose gemstones, from Alexandrite to Zircon as well as unique gemstone rings and fancy colored diamonds.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AfricaGems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AfricaGems include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AfricaGems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 31, 2002 Business started: 01/01/1986 Business started locally: 01/01/1986
Type of Entity

Partnership

Business Management
Mr. Marc Sarosi, Owner
Contact Information
Principal: Mr. Marc Sarosi, Owner
Number of Employees

3

Business Category

Jewelers - Retail Diamonds

Refund and Exchange Policy
All of our products are completely and fully guaranteed. Whatever the reason, we have a 100% refund policy within the guidelines of our policies.
Service Area
World Wide
Products & Services

Loose colored gemstones, gemstone jewelry, custom jewelry making services, and colored diamonds.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.