BBB Business Review

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BBB Accredited Business since

Franklin Templeton Investments

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Phone: (650) 312-2000 Fax: (650) 574-5012 1 Franklin Pkwy Fl 1, San Mateo, CA 94403

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This company offers financial services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Franklin Templeton Investments meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Franklin Templeton Investments include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 5

Additional Complaint Information

Franklin Resources, Inc. (NYSE/BEN) is a diversified financial services organization whose predecessors were established in 1947. Through its operating subsidiaries, the company provides
a variety of investment products and services. Franklin's primary business is the underwriting and management of the more than 400 billion dollars in assets.

In 1992 Franklin acquired the Templeton Family of Funds. Founded by Sir John Templeton in the 1950's, the Templeton Funds focus on international equity investing. On November
1, 1996, Franklin Resources acquired Heine Securities Corporation, the investment advisor for Mutual Series Fund, Inc. Mutual Series focuses on domestic equity investing. Further information on any of the Franklin Templeton Funds, ncluding a prospectus, may be obtained by writing to the company at the above address or by calling 1 (800) DIAL BEN.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Franklin Templeton Investments
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1979 Business started: 11/01/1947 Business started locally: 11/01/1947 Business incorporated 02/13/1973 in DE
Type of Entity


Business Management
Ms. Holly Gibson, Corporate Communications Mr. Leon Mulgrew, Director
Contact Information
Principal: Ms. Holly Gibson, Corporate Communications
Customer Contact: Mr. Leon Mulgrew, Director
Number of Employees


Business Category

Investment Securities

Service Area
This business service area covers: Internationally
Alternate Business Names
Franklin Resources, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.