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This Business is not BBB Accredited

Zoo Stores Inc.

Phone: (800) 718-1710Fax: (415) 276-90401730 S. El Camino Real Ste. 200, San MateoCA 94402http://www.zoostores.comView Additional Web Addresses ! There is an alert for this business !

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Mercantila Acquisition is a specialty retailer with over 250 stores. Mercantila offers products in the following categories: Fitness, Kids and Baby, Home and Outdoor Products.

This company offers specialty retail sales through our websites or by phone.

BBB Accreditation

Zoo Stores Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Consumer complaints concern consumers placing an order online and either their shipment is being severely delayed or their shipment is arriving with the wrong or damaged product. Consumers who cancel their orders, or who attempt to contact the company for an exchange or refund for the damaged/incorrect product, are unable to have the matter corrected in a reasonable timeframe.

According to consumers, the company representatives tell the consumers that they should hear from someone within 24 hours but the consumers do not hear from anyone and it takes repeated contact from the consumer in order to attempt to have the matter resolved.

On May 1, 2013 BBB was notified that Zoo Stores ceased operations on April 22, 2013. The company has filed for an Assignment for the Benefit of Creditors. Information provided by the company can be found at

Customer Complaints SummaryRead complaint details

792 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues53
Billing / Collection Issues36
Delivery Issues209
Guarantee / Warranty Issues3
Problems with Product / Service491
Total Closed Complaints 792

Additional Complaint Information

BBB received information that Zoo Stores is now located in Houston, TX. FSS Commerce acquired the Zoo Stores web site in June 2013. BBB suggests if you have a complaint against Zoo Stores regarding a purchase made after June 17, 2013 please contact the BBB in Houston, TX. Their web address is and their phone number is
713-868-9500. A current report on Zoo Stores can be found at

If you have a complaint against Zoo Stores regarding a purchase prior to
June 17, 2013 BBB suggests you contact your local District Attorney's Office.

Additional Information

BBB file opened: 10/28/2010Business started: 05/11/1997
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Nikhil Behl (CEO)
Number of Employees


Business Category

Internet Shopping

Hours of Operation
Mon: 07:00 AM to 05:00 PMTue: 07:00 AM to 05:00 PMWed: 07:00 AM to 05:00 PMThu: 07:00 AM to 05:00 PMFri: 07:00 AM to 05:00 PM
Refund and Exchange Policy

30 days return policy.

Alternate Business Names

What is a BBB Business Review?

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.