BBB Business Review

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This business is not BBB accredited.

Storenvy Inc.

Additional Locations

Phone: (415) 766-0363 1010 Capp St, San Francisco, CA 94110 View Additional Email Addresses http://www.storenvy.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Storenvy Inc. include:

  • Failure to respond to 33 complaint(s) filed against business

Factors that raised the rating for Storenvy Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 45
Total Closed Complaints 55

Additional Complaint Information

Storenvy came to BBB's attention in March 2012. A review of the company's file was done in April 2015. Complaints on file state that consumers purchase products through Storenvy but the products are never shipped.
Storenvy notified BBB that they are an online Store Builder that allows anyone to create a Store. When there is a problem between a shopper and a Store, the shopper needs to reach out to the store directly to resolve the issues. If the consumer does not hear from the store, they can reach out to Storenvy directly to resolve the issues. Unfortunately, sometimes a shopper will reach out to the BBB and mistake our platform as the independent store they are dealing with.

When Storenvy is unable to get an adequate response from a Store in regards to a problem, we will shut them down. Storenvy also utilizes PayPal as their payment processing system and has steps set up to give a shopper plenty of time to file a dispute and get their money back if it comes down to that.

BBB suggests that consumers read the Terms of Service as it states "Storenvy serves as an online marketplace to allow qualifying users to offer, sell and purchaser goods and services for an agreed upon price. Storenvy has no involvement in the consummation of a contract between a seller and a buyer. Accordingly, Storenvy has no liability or responsibility for any matter arising out of the transaction between a seller and a buyer. You should be comfortable in all respects with a seller before you purchase goods from the Site."

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Storenvy Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: March 29, 2012 Business started: 10/31/2009 Business started locally: 10/31/2009
Type of Entity

Corporation

Business Management
Mr. Adam Hendle, Director of Community
Contact Information
Principal: Mr. Adam Hendle, Director of Community
Number of Employees

20

Business Category

Internet Shopping General Merchandise - Retail

Alternate Business Names
Thug Ave - Storenvy

Customer Review Rating plus BBB Rating Summary

Storenvy Inc. has received 1.66 out of 5 stars based on 3 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.