This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Storenvy Inc. include:
- Failure to respond to 33 complaint(s) filed against business
Factors that raised the rating for Storenvy Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||45|
|Total Closed Complaints||55|
Additional Complaint Information
Storenvy came to BBB's attention in March 2012. A review of the company's file was done in April 2015. Complaints on file state that consumers purchase products through Storenvy but the products are never shipped.
Storenvy notified BBB that they are an online Store Builder that allows anyone to create a Store. When there is a problem between a shopper and a Store, the shopper needs to reach out to the store directly to resolve the issues. If the consumer does not hear from the store, they can reach out to Storenvy directly to resolve the issues. Unfortunately, sometimes a shopper will reach out to the BBB and mistake our platform as the independent store they are dealing with.
When Storenvy is unable to get an adequate response from a Store in regards to a problem, we will shut them down. Storenvy also utilizes PayPal as their payment processing system and has steps set up to give a shopper plenty of time to file a dispute and get their money back if it comes down to that.
BBB suggests that consumers read the Terms of Service as it states "Storenvy serves as an online marketplace to allow qualifying users to offer, sell and purchaser goods and services for an agreed upon price. Storenvy has no involvement in the consummation of a contract between a seller and a buyer. Accordingly, Storenvy has no liability or responsibility for any matter arising out of the transaction between a seller and a buyer. You should be comfortable in all respects with a seller before you purchase goods from the Site."
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Adam Hendle, Director of Community
Number of Employees
Internet Shopping General Merchandise - Retail
Alternate Business NamesThug Ave - Storenvy
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview