BBB Business Review

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This business is not BBB accredited.


Additional Locations

Phone: (209) 523-6688 View Additional Phone Numbers 5880 W Las Positas Blvd STE 37, Pleasanton, CA 94588

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 8
Delivery Issues 4
Guarantee/Warranty Issues 25
Problems with Product/Service 17
Total Closed Complaints 55

Additional Complaint Information

JadooTV came to BBB's attention in November 2010. A review of the company's file was done in September 2015. Complaints on file with BBB state that consumers purchase a Jadoo TV Box and are then told that the product will stop working and that an upgrade must be purchased in order to continue video streaming. Other complaints state that the product stopped working because of a manufacturing defects.

A letter was sent to JadooTV requesting they address the above issues as well as explain how consumers are notified that their Jadoo boxes are becoming obsolete and why it is necessary for consumers to purchase a new box, to provide their physical location, and how many upgrades JadooTV has done in the past 5 years.
The company responded with the following:
Consumers were notified 3 different ways:
1. An email containing a message informing users of stoppage sent to user's registered email address six (6) months prior to product stoppage.

Dear Valued Jadoo Customer:
It is with both a sense of great pride and honor that we have been your entertainment destination of choice since the launch of our first generation Jadoo box in 2008. We have brought endless entertainment to millions of South Asian homes across the globe, and connected you to your culture. With the advancement of technology, today we announce the end of life of our second generation Jadoo2 box that we launched in 2010. This box has been in use for 5 years at a cost of 10 cents a day to you.

As Jadoo2 technology continues to become obsolete, your Jadoo2 box will stop working in 6 months. End of Life for Jadoo1 & Jadoo2
Launched in 2010, your Jadoo2 box has now become obsolete, and will stop working in 50 days for the following reasons:
Jadoo1 and Jadoo2 do not support high quality video streams.
Apps unavailable on both boxes.

2. An alert containing a message informing user of stoppage sent to user's box.
Popup on All Menu Items: Your Jadoo2 is about to reach end of life, and will no longer work. Visit to upgrade to Jadoo4 at loyalty discount price. Discount valid till July 31st, 2015. When Disabled: Your Jadoo2 has reached the end of its life and will no longer work. Please visit to upgrade to Jadoo4 at loyalty discount price. Discount valid till July 31st, 2015.

3. Word-of-mouth from official JadooTV retailers informing current and new users about the stoppage. Use can use the link below to view a list of all official retailers around the world:

We're headquartered in East Bay, California.
JadooTV Inc
5880 W Las Positas Ste 37
Pleasanton, CA 94588
(209) 523-6688 x.100
*We have no other location in the US*

Since we began our upgrade program a few years back, we've provided approximately 20,000 upgrades to customers all across the world. From US to Australia. You can access our "Loyalty Program" website at:

Customer Reviews Summary Read customer reviews

6 Customer Reviews on JADOO TV, INC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: November 24, 2010 Business started: 06/30/2008 Business started locally: 06/30/2008
Type of Entity


Business Management
Sadia Sohail, Owner Noor Malik, Manager Ms. Sonya Sohail, Complaints contact
Contact Information
Principal: Sadia Sohail, Owner
Customer Contact: Ms. Sonya Sohail, Complaints contact
Number of Employees


Business Category

Internet Shopping

Customer Review Rating plus BBB Rating Summary

JADOO TV, INC has received 3.68 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.