BBB Business Review

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This business is not BBB accredited.

Hairextension sale

Phone: (800) 986-9418 View Additional Phone Numbers PO Box 3461, San Leandro, CA 94578 http://www.hairextensionsale.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Hairextension sale include:

  • 19 complaint(s) filed against business
  • Failure to respond to 8 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Hairextension sale include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 16
Total Closed Complaints 19

Additional Complaint Information

Complaints on file with BBB concern products arriving past the expected due dates or not arriving at all. Complaints also state that hair products arrive damaged and in some cases the product is defective.

Mail sent to Hair Extension Sale was returned, however BBB was able to reach the company via email, to date they have not provided an updated mailing address and they have not responded to unanswered complaints on file. At this time we believe the company to be located in Hong Kong with offices in Australia.

Since it appears the company may be located outside of the US, BBB advises that consumers file a complaint with Econsumer.gov. Econsumer.gov is a portal that allows consumers to report complaints about online and related transactions with foreign companies. You may reach them at www.econsumer.gov. You may also contact the Internet Crime Complaint Center (IC3) at www.ic3.gov.

If you have any updated information, such as an address within the US, please provide that information to us at info@bbbemail.org.

Customer Reviews Summary Read customer reviews

1 Customer Review on Hairextension sale
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 19, 2011
Business Category

Internet Shopping

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.