This business is not BBB accredited.

Ebates Shopping.Com, Inc.

Phone: (415) 908-2200 Fax: (415) 908-2299 160 Spear Street, 19th Floor, San Francisco, CA 94105 http://www.ebates.com


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Description

This company offers online shopping services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ebates Shopping.Com, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 174 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

174 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 45
Billing/Collection Issues 28
Delivery Issues 5
Guarantee/Warranty Issues 9
Problems with Product/Service 87
Total Closed Complaints 174

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Ebates Shopping.Com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 6

Additional Information

BBB file opened: May 26, 2000 Business started: 04/01/1999 Business started locally: 04/01/1999 Business incorporated 04/13/1999 in CA
Type of Entity

Corporation

Business Management
Mr. Kevin H Johnson, President
Contact Information
Principal: Mr. Dylan Campopiano, Director of Customer Operations
Number of Employees

85

Business Category

Internet Shopping

Service Area
This business service area covers New York, Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, San Diego, Dallas, San Jose, Jacksonville, Indianapolis, San Francisco, Austin, Columbus, Fort Worth, Charlotte, Detroit, El Paso, Memphis
Alternate Business Names
EBates.Com

Customer Review Rating plus BBB Rating Summary

Ebates Shopping.Com, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    160 Spear Street, 19th Floor

    San Francisco, CA 94105

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/6/2016 Problems with Product/Service
7/6/2016 Problems with Product/Service
7/6/2016 Billing/Collection Issues
6/21/2016 Problems with Product/Service
6/7/2016 Problems with Product/Service
6/1/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Never received due payment that was supposed to be sent to me on May 12th. I was supposed to receive a payment of $714.75 on May 12th. When I didn't, I looked into my account to see that Ebates cancelled the membership. That's wrong, I fulfilled their own policy of making my purchases through December 31 (cut off date) I accumulated a rebate for $714.75 due to me on 5/12/16. I emailed three times, I received conflicting information. Called customer service to be yelled at and then belittled and told me that I was a bad customer. I was also told that I have wasted their time to much with the account adjustments. I followed the Program Agreement and furnished to Ebates or its affiliates information regarding to every transaction that was not illustrated in my account for research in pursuit to the Ebates own terms and conditions.

Desired Settlement: Refund of $714.75

Business Response: Dear BBB,

This account has been closed due to abuse of the program.  For specific information about this, please contact me via phone where I can discuss the proof and details. 


Sincerely, 
Ebates

Consumer Response:
Complaint: ********

The rationale provided by the business is arbitrary and capricious for termination to the membership. The orders were submitted for inclusion in accordance to the terms and conditions. The termination action is a breach of a contract. As the terms and conditions noted, it was the members responsibility to check your account regularly to ensure that Cash Back has been properly credited and paid and that your account balance is accurate. According to the Term and Conditions, "If you do not believe that Cash Back has been correctly credited to your account you must contact Ebates Customer Service within 90 days of the transaction." This customer did just that. There was no failure to comply with this Program Agreement, and I did not under any circumstances abuse relating to the accrual or receipt of cash back rewards, or provided any misrepresentation of any information furnished to Ebates or its affiliates." Any such inference is a misrepresentation and not a factual matter. 

Ebates did not make necessary adjustments to accounts that reflected any and all transactions that were returned in within the merchant's return period for buyer's remorse. If a transaction was not redeemable, either the transaction would fall off the account or be reported as 0.00. Transactions that were reported were still recorded but noted that cashback earned was 0.00. A Business representative named ***** even confirmed this should have been the process. 

In researching this claim, I can see that 175 similar complaints have been filed with the Better Business Bureau for unfair business practices similar to this. 

I am still requesting my prorated payment as the Business did not offer to remedy. 



Sincerely,

***** *******

Business Response: In good faith, we are willing to send a closing payment of $187.90.  For this payment to be sent, this member must agree for the account to remain inactive and to not use Ebates in the future. 

Consumer Response: Complaint: ********

I am rejecting this response because the business's complaint is hearsay and business still refuses to perform under the terms and conditions for membership. Business still has obligation to maintain proper records and to meet obligation under terms and conditions that was present on the account on May 15th, 2016. Business provided adequate assurances of membership performance. Actions of Business only illustrates willful behavior to breach contract. Customer is still seeking payment for repudiation of the contract.

Sincerely,

***** *******

5/24/2016 Billing/Collection Issues
5/24/2016 Problems with Product/Service
5/23/2016 Billing/Collection Issues
5/17/2016 Billing/Collection Issues
5/17/2016 Problems with Product/Service
5/14/2016 Advertising/Sales Issues
4/29/2016 Delivery Issues
4/21/2016 Billing/Collection Issues
4/10/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Ebates is not honoring cash back program. Ebates confirms cash back each shopping trip but once purchase is complete there is no cashback or confirmation number. Ebates states nothing can be done

Desired Settlement: I would like to recieve the cash back promised for each shopping trip

Business Response: Hello,

We would be happy to look into this for you, but as we requested when you contacted us previously, we need to see your order confirmations so we can look into this further.

For these missing orders, please send along the order confirmation pages (that include an order number, products purchased, order date and price breakdown showing product total, shipping, tax and method of payment) so that we can look into this matter for you. They can be sent to me directly at mmcmahan@ebates.com. Thank you!

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******

4/10/2016 Advertising/Sales Issues
4/6/2016 Problems with Product/Service
4/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This eBates owes me over $133 but will not pay me, keeps saying my referrals are actually me, when they are not. They wont pay me what they owe me! I joined in late 2015, had several people join under me, including 2 others in my household. For whatever reason eBates keeps saying any orders placed by those accounts were made by me, when I never did anything. I only have one account. I accidentally made a second one with a Facebook link last summer but that was fixed when we discovered it. My referrals and I, we share the same mailing address and IP address but their orders are their own, their accounts are their own. eBates.com will not clarify what exactly they "have knowledge of" and will not provide proof that the orders came from me, personally. I want the money owed me, roughly $133.00.

Desired Settlement: I want the $133 +/- they owe me, that I earned by using their site and referring members thru social media and my neighborhood!

Business Response: Initial Business Response /* (1000, 5, 2016/03/11) */ Dear Ms. ***** and BBB, We have previously warned this member about abuse of our referral program. When the program was again abused recently, the account(s) were deactivated. BBB: please contact me directly if you need information about the nature and proof of this abuse. Sincerely, Ebates Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The so-called referral program was NOT ABUSED. eBates is just trying to get out of sending me money they owe me for referring folks to their scam site.

4/4/2016 Problems with Product/Service
4/4/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service
3/29/2016 Billing/Collection Issues
3/25/2016 Billing/Collection Issues
3/21/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ebates accused customer of fraud and used deceptive practices to manipulate customer opinion. Ebates Inc. is in the business of offering cashback credits for shopping online at variety of merchants. They maintain a Facebook page where some users have reported receiving their quarterly payment. After contacting customer service through Facebook inquiring about when I would be receiving my quarterly payment, I received an email response from Mr. ***** ********** indicating that a periodic system process has determined that my referrals were not legitimate. The pending credits in my account were removed shortly thereafter. In the course of researching whether it was customary for the company to falsely accuse customers of fraud, I discovered that the company was involved in questionable practices involving employees posting glowing five star reviews dating back to 2013 without disclosing their affiliation with the company. One of the reviews appears to be posted by Mr. **********, the Director of Operations, and the other appears to be posted by an individual who was employed at Ebates Inc. as VP of Web Development at the time of their review. I sent a message to Mr. ********** asking to review his decision and also to seek advice from corporate counsel to comply with federal law on advertising moving forward. I indicated that any decisions made regarding honouring the pending credits would not affect my decision to file a report with the FTC. Mr. ********** has replied that his decision remains the same after "further investigation" and he has told the legal department about the "Yelp review". The company then banned my social media account from their corporate page shortly after this reply. It is worth noting that all of my interactions with this company have been professional and any allegations made can be supported with evidence and legal precedence from previous FTC rulings. At the time of writing, the questionable reviews continue to appear on Yelp without any disclaimers clearly indicating that the reviewers were also employees at Ebates Inc. ADDITIONAL DETAILS: Case is being handled by another organization: Federal Trade Commission

Desired Settlement: Delivery of the pending credits that were removed, working with the FTC to negate any benefit received from the questionable reviews and ensuring compliance with the FTC Act moving forward.

Business Response: Initial Business Response /* (1000, 5, 2016/02/19) */ Dear Mr. ****** and BBB, Ebates recently processed quarterly payments to our members. During this process, we found that some funds in Mr. ******'s Ebates account were related to invalid use of our Tell-a-Friend program. Once discovered, we removed these funds from the account. When we were contacted by Mr. ******** we explained that our system periodically removes any self-created referral accounts. Each new member must sign up on their own, make their own purchases, manage their own account and have payments sent to themselves. Mr. ****** disputed that the accounts were invalid, so we investigated again, but found them again to be invalid. During this process, Mr. ****** noticed that I posted a Yelp review in 2013 about Ebates.com. My review was honest and in good faith, but I have alerted our legal team about Mr. ******'s issue with my review. Sincerely, ***** ********** Ebates Initial Consumer Rebuttal /* (3000, 7, 2016/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) *****, you arbitrarily removed my referrals and associated bonuses within hours after I inquired about my quarterly payment. It is apparently to me that this was an arbitrary decision on your part and not a periodic system process. Nonetheless, I have now introduced those friends and family to an alternative cashback provider that I believe provides a similar value proposition. As I have stated before, under Section 5 of the Federal Trade Commission Act, employees are required to clearly disclose their affiliation when posting reviews of their employer's products and services. As such, I respectfully disagree with your assertion that your review was honest and in good faith when you, as well as your former colleague, were not upfront with the fact that you were an active employee of Ebates Inc. at the time of the review. Since you continue to suggest that I used the referral program inappropriately, please exercise your right under the program terms and conditions to terminate my account. Finally, I do not appreciate essentially getting accused of fraud, the disregard for transparency when employees post online reviews of Ebates and pre-emptively blocking my account on Facebook, one of many social media platforms, when private conversations with social media staff were conducted with courtesy and professionalism. Thank you.

3/21/2016 Advertising/Sales Issues
3/20/2016 Problems with Product/Service
3/16/2016 Problems with Product/Service
3/16/2016 Problems with Product/Service
3/16/2016 Problems with Product/Service
3/15/2016 Problems with Product/Service
3/8/2016 Advertising/Sales Issues
3/2/2016 Advertising/Sales Issues
3/2/2016 Advertising/Sales Issues
3/1/2016 Problems with Product/Service
3/1/2016 Problems with Product/Service
2/25/2016 Billing/Collection Issues
2/24/2016 Problems with Product/Service
2/24/2016 Problems with Product/Service
2/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Never received due payment that was supposed to be sent to me on February 15th. I was supposed to receive a payment of $84.48 on February 15th. When I didn't, I looked into my account to see that Ebates moved the date to May 15th. That's wrong, I fulfilled their own policy of making my purchases through December 31 (cut off date) I accumulated a rebate for $84.48 due to me on 2/15. I emailed three times, no response. Called customer service to be told they'll forward my request, called again to speak to a supervisor, to be told they "stepped away from their desk", which is a fancy word for I don't want to deal with you, then had to call AGAIN, after yet no response to be told I would get my money in 3-5 business days. Not acceptable to me.

Desired Settlement: Give me what is due. $84.48. Through PayPal.

Business Response: Initial Business Response /* (1000, 6, 2016/02/18) */ Dear Ms. ******** and BBB, Our records show that this was resolved and that the payments was issued on Feb. 17th. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */ They made it right. Please close case. Thank you.

2/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Once I earned over $300 in cash back & bonuses from refer a friend, they deactivated my account because they didn't want to give me commissions I earned cash back by shopping through their website to other stores. They received the percentages from all shopping trips I made, now they won't release the cash I would have earned come Feb. I referred 18 new people thru their site then took away my bonuses claiming they were fraudulent. That was almost a years worth of shopping and referring new customers to them. About $500 of cash back I was to get. They closed my account, kept their money they received from each store and I got nothing! Company is a joke!!!!

Desired Settlement: I just want all the cash back I worked hard to get

Business Response: Initial Business Response /* (1000, 5, 2016/02/04) */ Dear Mr./Ms. ******* and BBB, We do monitor our program for abuse. Self-referral is not allowed. This account was removed due to a larger pattern of abuse. For this account: ******************* on Ebates no Cash Back has been earned. Is there another account that we should be looking for? Sincerely, Ebates Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account is under the email ******************, not ******************. My referrals were not self referrals, they are my friends and family that I referred to shop through your website. It states on your page to refer friends and family, not strangers. I shoppped thru your site for over a year, referring people that I knew, earning quite a bit of money for your company. I think it would be good business for Ebates to honor their part with the cash back that is owed to my family, friends and myself. Sincerely, Kelly Final Business Response /* (4000, 9, 2016/02/08) */ Thank you for your reply. ****************** has also been removed due to abuse of our program. Final Consumer Response /* (4200, 11, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It can not be considered abuse if my family, friends and I shopped through your website and earned cash back and your company also received a percentage of cash back from each store we shopped at. Looks as though you don't want to keep your customers happy and give them what is it owed to them. I'll be sure to let everyone know how deceitful your company really is.

2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: my "shopping trip" ********* on Jan19 2015 is not awarded cash back, contacted customer service a week ago, provided paypal receipt. but no response. ebates has 1% cash back if you buy through ebates. I bought an iphone using ebates "shopping trip" ********* on Jan19 2015 (8:03AM). But I didn't get cash back. The paypal receipt show clearly: "Jan 19, 2016 08:15:23 PST Transaction ID: *****************". This is immediately paid after I click this shopping trip! here are more info about this purchase: "Description Unit price Qty Amount Apple iPhone 6s Plus 64GB (GSM Unlocked) 5.5" 3D Touch iOS Smartphone Gold Item# ************ $799.99 USD 1 $799.99 USD" seller info: "Seller Yapper Wireless **************************" I have contacted ebates using their website customer service "where is my cash back" and provided paypal receipt. but no response.

Desired Settlement: I should get 1% cash back since this purchase through ebates website link. the item I bought is "Item# ************ $799.99 USD 1", I should be awarded $8.00. I can get email from ebates now ( advertisement,cash back update...), it is not because ebates email is filtered to my email trash can. ebates did not contact me.

Business Response: Initial Business Response /* (1000, 5, 2016/02/08) */ Hello ****, I looked into this matter and found that we did respond on 1/29 asking you for your order confirmation. We did not receive a response and thus were unable to proceed with researching this missing order. Please check any junk mail folders you may have to ensure you are receiving our emails. Today I have gone ahead and added this order to your account. You should see it reflected there now. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got response yesterday: "Today I have gone ahead and added this order to your account. You should see it reflected there now. Please let us know if we can assist you with anything further." I logged in the account yesterday and today, I can't see my shopping trip "*********" is awarded. It is not reflected in my account. I will accept YES after I see this reflected in my account. Thank you Final Business Response /* (4000, 10, 2016/02/15) */ Hello, I apologize, the order did not load correctly. If you check now it should show up. Please let me know if we can assist you with anything further. Final Consumer Response /* (2000, 13, 2016/02/16) */ Finally, I got message from Ebates today told me they updated my account, credited my cash back. It IS reflected in my account now. So I am happy close this case. Thank you BBB. Please help me to chose 'YES" to close this case. Thank you again

2/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Used ebates to book a cruise with 8% cash back. They won't credit my account because "I didn't click within ebates" This order was placed on Aug. 14, 2015. Order XXXXXXX Orbitz.com via ebates Amount 1805.15 with 8% cash back. $144.00 should be the total cash back.

Desired Settlement: 144.00

Business Response: Initial Business Response /* (1000, 7, 2016/02/09) */ Hello, It appears this matter was handled via a phone call and the order has been credited. If we can assist you with anything further please let us know. Initial Consumer Rebuttal /* (2000, 9, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) After talking with a person on the phone and going over the paper work, they fixed the problem.

2/5/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was expecting to receive my cash back since November.They said they will pay me January 9 for it and until now I havent received my money. I have tried to email them to many times and they are trying to ignore me.

Desired Settlement: I want my cash back that was promised.

Business Response: Initial Business Response /* (1000, 5, 2016/01/28) */ Hello, A payment for the balance of your account $44.58 is due to be paid out on 2/15 (Our next pay date). You will get a notification as soon as that payment is processed. We apologize for any confusion or inconvenience caused. Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was supposed to get $30+ in the mail November 2015. But since we moved residence, I told them to cancel the check and put it in my Paypal account. They promised to send it to my Paypal account January 9th. Now it is January 29 and I still have not received it...i emailed them more than3times and there was no response. Final Business Response /* (4000, 9, 2016/02/03) */ Hello, Your payment was processed yesterday as part of our early payments normally scheduled for February 15th. Final Consumer Response /* (4200, 11, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's February 5th and I have not received the money on my Pay pal. Your message said that it was processed on February 2nd.

1/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: eBates didn't fulfill cash back obligations to it's customers eBates was promoting Luxury Sunday on 11/29/2015, a day prior to cyber Monday. On its website, it was promoting 14% cash back for saks.com. I used this opportunity to purchase a Prada bag for my wife for Christmas. The total purchase was $2,650, with 14% cash back; I was looking forward to receive $371 from eBates. Couple days after my purchase, I didn't see any cash back activity in my account and I made an inquiry with eBates customer service. At first, they told me they were investigating with saks.com. After several email exchanges and run around, eBates indicated my transaction was excluded with very general explanations. (Stating that my order is a private and secure transaction between yourself and the merchant, they do not provide us with specific details regarding your purchase. Saks Fifth Avenue's decision to reject this order could have been caused by using or even attempting to use any coupons, offers or promotions that were not offered by Ebates). Let's ask ourselves couple of questions here; first, what vendor in their right mind will disclosed customer information to eBates about a purchase? Second, Prada is a luxury brand and are always excluded from promotional savings and coupons. If I received any discount or promotional savings on my purchase, eBates could see that in my order details (I provided the details upon request to eBates initially) With smaller transactions I had in the past with eBates, anytime I inquired about my cash back, they always provide the cash back without even verifying the purchase with the vendor. And somehow on a big purchase such as this, they gave me the run around and excuses and refused to fulfill their obligations to their customers. This action by eBates is a classic bait and switched. Are they really a cash back company like they claimed to be or simply a metric company that measures consumer shopping behavior and sell it to other online vendors? And when it comes to big cash back transactions, they simply refused to fulfill their promises? They offered me $20 in compensation for my troubles, which is still far less than the $371 that I am owed. eBates' business practice needs to be examined and make sure they don't deceive other customers in the future.

Desired Settlement: I would like eBates to fulfill what they promised on their website and provide the cash back that's owed to me of $371.

Business Response: Initial Business Response /* (1000, 5, 2016/01/04) */ Hello, As stated in our emails regarding this case, Saks responded to our inquiry stating that actions were taken when this order was being placed that took the credit away from Ebates and attributed it to another source. Due to this we are not considered to be linked to this order and as such are given very limited information about it so as to protect your information. Due to this we are left to speculate what may have occurred. As mentioned, in most cases where the credit for a sale has been attributed to another source we most often see it happen due to one of the following reasons. Visiting other sites before completing your order. This runs the risk of linking the order to that site. Especially when it is a coupon/discount code site. Using and/or even attempting to use a discount code that did not come from Ebates. This gives the credit to the publisher of that code. Shopping in a new browser window or tab other than the one Ebates opened for you. The fact is that we are unable to share any credit with you as we did not receive any due to the inquiry we submitted to Saks being declined. We are only able to credit you when your order has been reported to us by the merchant with credit. We apologize again for any inconvenience this may have caused. Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not visit other site before completing my order, knowing this was a big order, I didn't want to take that risk. I certainly did not open other coupon sites knowing Prada never goes on sale or provide discount codes for their products. At the end of the day, I am getting the run around from eBates and they are not fulfilling what they advertised. Lastly, for all the reasons you mentioned why I wasn't credited, there is no way anyone can look into them unless a complete forensic is done on my PC where I placed my order, so it's the perfect excuse and bailed plan. Final Business Response /* (4000, 9, 2016/01/12) */ Hello, Ebates relies on the commission received from our partners to pay any Cash Back to our members. In this case, as mentioned, none was received due to the determination made by SAKS. As a compromise we have increased the previously offered $20 promo to $100. The bonus amount will show as pending (as shown below) until you place your next order and that order posts to your account. Once the order posts the $XX will be approved and reflected in your account balance. Promotion Status Amount Valued Customer 100 Pending $100.00 Please let us know if you have any further questions, comments or concerns. Final Consumer Response /* (2000, 11, 2016/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am unsure about big transaction in the future by using eBates. Is it just SAKS that does this or other website as well? If a vendor can determine whether they give eBates credit or not on their discretion, the consumers are the losers here. Maybe or warning or a disclaimer might be helpful in the future stating "Cash back is based on discretion from the vendor giving eBates credit of the purchase, eBates can't guarantee it."

1/18/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I have contacted Ebates numerous times to resolve failure to pay dozens of "cash back" rebates to my account. It seems that Ebates intentionally or deliberately fails to pay out cash back on a repeated basis despite being contacted on the matter. I have had to manually stake claims to numerous instances of this failure; they typically only validate about even half of those. One email sent to customer service was rude; another was responded with "our partner has not disclosed this transaction took place". Basically, they attempted to pass *** their failure to their obligations to their partner (in this case, Ebay). I am demanding Ebates reviews the log of my transactions and pays me what they owe me as they most assuredly have collected my information and not paid me for selling it to them. This could be to the tune of $300 or more dollars.

Desired Settlement: I want the resolution to be Ebates pays me what they are obligated to pay. It seems they intentionally avoid doing so.

Business Response: Initial Business Response /* (1000, 5, 2015/12/28) */ Hello, At this time we would like to request that the order confirmations for any missing orders be sent to our CS manager ******* at ********@ebates.com. If any order is not reported to us we must inquire with the merchant, in this case Ebay. We rely on Ebay to report orders to us and for some reason this process does not appear to be working. We would be happy to look into any missing orders you provide and look forward to receiving your email. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2016/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ebates owes me money and refuses to do any significant research to remedy the matter. I have the clickthrough tags so they don't need me to manually input the data - and even then, when I do, they don't even send me the correct money. They pretend they can't access the data but they can. I should not have to do all the work and when I have, it hasn't been successful many times. Final Business Response /* (4000, 9, 2016/01/05) */ Hello, We would love to look into this matter, but again, cannot do so without the order confirmations we requested. Ebates does not have access to this information. The way it works is that we send a tracking code with you when you visit a site and the site then reports your order to us using that code. In this case, that did not occur so we have zero information about any orders you may have placed. Again, we would love to assist you, but we need the order confirmations so that we may look into this matter further. We apologize for any inconvenience this may cause.

1/15/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I use eBates to collect cash back for my online purchases. 3 weeks before the payout date my account was inactivated without notice or explanation. I have been using eBates for my online purchases and had been collecting my cashback online. 3 weeks or so before my cashback was to be paid out my account was placed in an inactive status without any explanation. I contacted them via email. I received a response stating that my question would be responded to within 10 business days, which on its own is brutal customer service. I have never heard back from them even after following up with numerous additional emails past the 10 days. They owe me a substantial amount of money and have received their compensation from the vendors I shopped at.

Desired Settlement: I would like for my account the be re-instated and the money I have earned to be paid out as soon as possible.

Business Response: Initial Business Response /* (1000, 7, 2015/12/22) */ Dear Mr. ******* and BBB, We are working on this request and we expect a payment to be issued by January 15th. We appreciate your patience. Sincerely, Ebates Canada

1/12/2016 Problems with Product/Service
1/11/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Never received reimbursement of $70 to close account. I wrote to this company several times as well as the President As mentioned I contacted the company did receive an e-mail from ***************, $70 was to mailed to me to close account, never received.

Desired Settlement: I am expecting $70 check from Ebates for close of account

Business Response: Initial Business Response /* (1000, 5, 2015/12/03) */ Dear Ms. ******* and BBB, The closing payment was sent to: ****** ******* ************************************ XXXXX-XXXX The amount was$72.86 It was processed on Nov. 24th, 2015 It should arrive soon, if not already. Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received this check due me since November.

1/8/2016 Problems with Product/Service | Read Complaint Details
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Complaint: My account in ebates showed that ebates sent me a" $7.40 check on August 7, 2015" I earned. But I never got it, contacted ebates 3 times, no response. I earned $7.40 cash back in last August. My account in ebates showed that ebates sent me the " $7.40 check on August 7, 2015" I earned. But I never got it, contacted ebates 3 times (2 times through ebates customer service link, one through replying email I got from ebates. but they never response my emails. hope you can help me.

Desired Settlement: I never got the check I earned although it was shown "sent" in August 7, 2015. ebates should send me a $7.40 check (refund).

Business Response: Initial Business Response /* (1000, 5, 2016/01/05) */ Hello, Thank you for writing. It appears you may not be receiving our responses. I do show each of your emails received a response from one of our customer service reps. You may need to ensure they are not ending up in a spam/junk folder. I have a requested a new check be issued. A new check will be issued and mailed out in the first week of February. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) carefully checked my email junk mail box, there is no email from ebates. I don't think ebates ever response my emails before. It is BBB helped me and solved this. Thank you, BBB.

1/8/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Based on Promo $10. gift card, I made a $135. purchase. I was informed card was sent.Never received card after several inquiries? Fraudulent practice Below is the response I received after being told it takes 30 days to receive card. After 30 days, I was told it was sent. I've lived in a single family home for 35 years, and haven't missed any mail in all these years, except their :gift card"? Response to repeated inquiries:( after this experience, I won't be drawn into further purchases: Customer # XXXXXXX Ebates Member ID: XXXXXXXX Dear Valued Member, Thank you for contacting Ebates. We are sorry to hear that you have not received your $10 gift card from us. It was mailed to the address that is listed on your account profile. Please be aware that Ebates cannot be responsible for lost or stolen gift cards as stated in our Terms & Conditions A gift card cannot be re-issued to your account, but we have added a $10 Valued Member bonus to your account today. The bonus amount will show as pending until you place your next order. Once your next order posts to your Ebates account, the $10 bonus will be approved and reflected in your account balance. Ebates Member ID: XXXXXXXX I have inquired several times regarding the absence of the promised $10,00 gift card. Says it was sent 11/25/2015, Never received? Please follow up and reply. Thank you

Desired Settlement: Send Gift Card

Business Response: Initial Business Response /* (1000, 5, 2016/01/05) */ Hello, We have added a $10 credit to your account for this missing gift card. This amount will be paid on our next pay date which is February 15th. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/7/2016 Billing/Collection Issues | Read Complaint Details
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Complaint: I have made several requests w/Ebates to get my cash back for a trip booked via Travelocity in Sept. 2015 and cust svc has yet to resolve issue. On 9/5/15 I booked a hotel stay totaling $1570.24 on Travelocity via Ebates cash back site. The travel dates were from XX-XX-XX thru 10-13-15. The Ebates site states that travel thru this site is credited upon completion of the trip and may take up to 30 days for it to post. I began my cash back inquiries via Ebate's Customer Care a week after completing my trip and received a standard verbiage response stating that it may take up to 30 days for my cash back to post; therefore I needed to wait the full 30 days before they could escalate the matter. I waited the full 30 days and filled a subsequent inquiry since my account still had not been credited the advertised cash back plus the $5 bonus for booking my travel during a promotional period. This time, I received another standard verbiage response telling me that they would look into the matter; however, it could take up to 40 days for Ebates to complete their review process. It's now been just shy of 7 weeks (84 days) since I COMPLETED my trip and I have yet to receive my cash back from Ebates and all I get is the run around and emails telling me to wait and "be patient". I've been more than patient, which is why I am now filing this dispute in hopes that someone at Ebates will finally do some research on this matter and resolve my issue. I went as far as to file an inquiry via their feedback option after customer care kept telling me that they were looking into the matter to no avail. I received a response that made me think I was actually reaching someone with a little more clout than customer care but again, all they did was tell me that they had contacted Travelocity and were waiting for a response and that they would get back with me within 10 days. Those 10 days came and went 2 weeks ago and no one has bothered to help me. I sent my final email to Ebates Customer Care on XX-XX-XX letting them know that if this matter wasn't resolved by the end of the week that I was simply going to file a BBB complaint. I received a response from Sierra, telling me that she would let someone in the Accounts Department know of my situation and that they would contact me "soon" regarding my matter. Needless to say, soon never came so I'm filing my complaint as promised. Here is the information for the transaction in dispute: (Please note that this booking is for a hotel reservation in Paris France; therefore, Travelocity includes the taxes in the price p/night of the hotel rate. I have told customer care this several times after they requested a "subtotal" of the charges. None of the receipts, invoices, or itinerary information provides a breakdown; however, Travelocity could provide this information to Ebates had they requested it. Receipt for Odéon Hotel, Paris Oct 6, 2015 - Oct 13, 2015 Itinerary # XXXXXXXXXXXX Booked Items Hotel: Odéon Hotel 3 rue de l'Odéon, ParisXXXXX Check-in: 10/6/2015 Check-out: 10/13/2015, 1 room 7 nights Traveler Information ****** ******* Room 1: Luxury Double Room Cost Summary Booked Date: Sep 5, 2015 Room Price $1,570.24 7 nights $263.91 /night Save 15% on $300 or more -$277.13 Taxes & Fees included Total: $1,570.24 Collected by Travelocity First Name : ****** > Last Name : ******* > Store : Travelocity > Network : Commission Junction > Order Number : XXXXXXXXXXXX > Order Date : 2015-09-05 11:06:55.884 > Amount : 1570.24 > Shopping Trip : XXXXXXXXX > Member Id : XXXXXXXX > ABP: No > Od'on Hotel, Paris > Oct 6, 2015 - Oct 13, 2015 Itinerary # XXXXXXXXXXXX > Od'on Hotel > Tue Oct/6/2015 - Tue Oct/13/2015 , 1 room 7 nights > CONFIRMED > Confirmation # ****** > We have confirmed your hotel reservation with the property. > ************************************* > Tel: XX (X) XXXXXXXX, Fax: XX (X) XXXXXXXX

Desired Settlement: I simply want the cash back that I am due for this hotel reservation plus the $5 promotional bonus. I am not certain what the cash back rate was during the time of my booking since it fluctuates; however, I believe that it was 6% at the time.

Business Response: Initial Business Response /* (1000, 5, 2016/01/05) */ Hello, I have gone ahead and manually added this order to your account as well as the bonus though we have yet to hear back from Travelocity. As we stated we do request 45 days from the time we submit an inquiry and the inquiry for this was submitted on December 2nd. We apologize for any inconvenience. You should see both credits reflected in your account now. Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have reviewed my account and see that the funds for this transaction plus the bonus have been added as stated. For clarification purposes, I contacted Ebates via their "feedback" option on December 1, 2015, which is when I first received a response from "****". However, before that, I had made several attempts using the standard "where's my cash back" option, and received responses from various customer care representatives stating that they would look into the matter. If I may offer some feedback from a customer's perspective. Perhaps if the Ebates site had a place on a customer's account that reflected pending inquiries on cash back not received, it would alleviate a lot of confusion and frustration. Each time I received a response from customer care telling me that they were looking into the matter and then never received any follow-up, it did not provide me any guarantee that someone was actually working on the matter. Every time you want to follow-up with customer care, you get a different person so you have no clue if they just see that someone else previously worked on it so they assume another rep will take care of it and do nothing, which is very likely what happened in my case. Also, if you tell a customer that it can take up to 30 days AFTER they complete the trip for their cash back to post on their Ebates account, it's very unfair to then ask them to wait another 45 days for Ebates to review the matter. Give the customer the option to start the process once they have completed their trip if their cash back has not yet posted. This way, the merchant has 30 days to contact Ebates and Ebates has 15 days to follow-up if the money is not received w/in the 30 days. It's extremely inefficient to ask a customer to wait 2.5 months AFTER they complete their travel to have a transaction reviewed (or not). I appreciate the resolution of this matter but regret that I had to invest so much of my time to reach a successful conclusion.

1/7/2016 Guarantee/Warranty Issues
1/6/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates doesn't honor their advertisement: $100 bonus for referring 3 new customers with qualified purchases Ebates promises a sign up bonus program during oct - dec 2015 period: receive $100 bonus for referring 3 new customers with qualified purchases. I referred my over 3 new customers to sign up and they made qualified purchases around 12/4/2015. I received the $100 bonus around 12/11/2015, then on 12/15/2015, they removed my $100 referral bonus plus the $10 sign up credit for my friend referred me. I emailed them with no response. All of them are new customers, over 18, has a different address, and they made purchases. Ebates provides no professional customer services, so far.

Desired Settlement: they need to credit my account with the $110 ($100 +10). I made effort to refer new customers and they need to keep their promises. no false advertisement

Business Response: Initial Business Response /* (1000, 5, 2015/12/17) */ Dear Ms. **** and BBB, Due to clear abuse of our referral program, all invalid referral bonuses were recently removed. We will allow the account to remain open and other Cash Back on shopping can be earned. We will allow the accounts to be consolidated if Ms. **** wishes. Sincerely, Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept! How did I abuse their referral program? Here is their program from their website as of today, 12/18/2015: How Our Referral Program Works Ebates will pay you for every new member you refer to our site who then shops at our partner merchant sites - see "qualified referral" below. While we love them too, pets, minor children and imaginary friends don't qualify, nor do referrals to friends or housemates who don't actually do their own shopping via their own account on Ebates.com. A "qualified referral" is a new member of Ebates referred by you that signs up at Ebates.com during the referral period starting October 1st, 2015 and ending December 31st, 2015 and that complies with the rules set forth below. If a qualified referral makes purchases totaling $25 or more that earn cash back within one year following signing up, Ebates will pay you a $5 "Base Bonus" for each such qualified referral and you will be eligible for an additional one-time "Tier Bonus" for the referral period based on the total number of such qualified referrals you generate and the Tier Bonus table then in effect. You will receive the highest Tier Bonus for which you qualify in the table above. Your Tier Bonus will be added to your Ebates account at the conclusion of this promotion. A qualified referral must be generated using (i) your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by Ebates that allow for proper tracking of referrals. The following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning Bonuses: (i) self-referral, (ii) posting your referral link on any Ebates merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by Ebates in its sole discretion to be inconsistent with the purpose of the Ebates Tell-A-Friend Program. Ebates decisions are final. You are responsible for any applicable taxes. This referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age. Please provide your reasoning that I abused your program. This is principle, not the money! -*****

1/5/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates will not give me cash back for purchases, customer service is not helpful. Transactions are not being properly recorded on their website. I have signed up with ebates through a friend referral. Since then I have signed into their website to purchase items from other websites, after I have purchased the items from Amazon and Walmart, I tried to go back to the ebates websites to check the transactions and ebates prompts me to log into their website again. The first time it happened I contacted ebates and they added the transaction. The times that it happened after that, customer service told me they can not give me cash back for purchases that was not through their website. I explained that I did log into their website before I made the purchases but the transactions were not their as they told me I had to send proof of purchase. I attached the links and copied and pasted the invoices several times and they keep telling me I have to use a different method to submit the Information. This has been a huge inconvenience and a waste of time. I have been emailing their company back and fourth for days about the same occurrence and nothing has been done. I have been using their website for purchases and I should get the cashback I earned.

Desired Settlement: I would like my cash back that I have earned. They should also fix the technicalities with their website so when you log into their website to shop, it doesn't kick you out of your account.

Business Response: Initial Business Response /* (1000, 5, 2015/12/28) */ Dear Ms. ******** and BBB, Looking at this today, I see that all orders where Ms. ******** contacted us with order information have been added. The last one was added on December 23rd. Perhaps this complaint was written before that date. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/29/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates.com not issuing checks as promised. Customer Service provides the run around. I have not received the last two earned payments. The company promises to send you a payment of accumulated cash back once every three months.I only received the first check which was around $5.00 and the next two which should have equaled approximately $65. Every time I contact their customer service via email, I'm always told to verify the address and that the check that was sent will be voided and a new one issued. Both times this happened. This last time I provided my Paypal info and now I'm not supposed to get it until February. So basically, this entire year I was only given $5.00 yet I have like $90 in credits according to the calculations noted. Desired Settlement What I would like for the Ebates to send me the amount I am owed for the last two or maybe even 3 payments.

Desired Settlement: I would like for Ebates to stick to their promise and issue checks as they are supposed to. I do not like to get the run around and deal with companies that are not trustworthy. As I've referred people to Ebates I'm concerned that they find me the one that's incorrect. I was my earned money now!!!

Business Response: Initial Business Response /* (1000, 5, 2015/12/15) */ Dear Ms. ******* and BBB, We recently voided the check that was mailed and are scheduled to send the funds via Paypal. Here is our message to Ms. ******* from December 3rd, 2015 Hello ***, Thank you for your patience while we looked into this for you. We have requested that a new payment be issued to you. We will be sending your new payment via PayPal on January 9th. Please be aware that check number XXXXXXXX, will be voided soon. We apologize for the delay, and appreciate your continued patience. Please notify us if you have any further questions or concerns. ******* Customer Care Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the email they said they sent. But my concern was with the fact that this is not the first time it has happened. There are two checks they owe me and they only refer to one check. Final Business Response /* (4000, 9, 2015/12/17) */ Per Ms. *******'s request, there are three checks that will be included in the replacement payment.

12/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates refuses to honor $36.18 in earned cashback on valid purchases and disabled my account I have been a member of Ebates since 2014. I have used it to earn cashback on valid purchases. I signed up when they provided a $10 Target gift card offer and made several purchases through it amounting to a cashback of $36.18. Early this year, I found they disabled my account for no good reason. They claimed I had abused their program but they provided ZERO PROOF. First, I was not given the $10 Target gift card that they promised for creating my account. I also made purchases that earned $36.18 and have never had the chance to cashout my earnings from Ebates. By disabling my account for no good reason, they denied me the ability to withdraw my earned valid cashback of $36.18, I have not been able to withdraw this cashback despite having already completed and paid for the purchases that was made by going thru Ebates' links to earn those cashback. This is PLAIN DISHONEST BUSINESS PRACTICES of EBATES! EBATES HAS NO RIGHT TO DENY ME THE CASHBACK I EARNED AS A RESULT OF MAKING PURCHASES THRU THE REFERRAL LINKS ON EBATES. By not honoring what they promised, they have first lied on their sales/business practice of offering a $10 Target gift card sign up bonus for the new account I created with the email *********@gmail.com. Second, they are being dishonest with their sales practice by not according the cashback I earned by using their site as promised in their product. THIS IS PLAIN DISHONESTY ON THE PART OF EBATES! I am demanding as resolution, (1) the sending of both the $10 Target gift card as promised by Ebates to me for creating an account with their website and (2) the sending of a check in my name for the amount of $36.18, the amount that I earned as cashback on their site. I can provide screenshot proof of their website showing the amount of cashback I earned.

Desired Settlement: I am demanding as resolution, (1) the sending of both the $10 Target gift card as promised by Ebates to me for creating an account with their website, and (2) the sending of a check in my name for the amount of $36.18, the amount that I earned as cashback for purchasing products thru links provided on their cashback site. I can provide screenshot proof of their website showing the amount of cashback I earned.

Business Response: Initial Business Response /* (1000, 6, 2015/12/08) */ Dear BBB, Due to abuse of our program, this account was deactivated in August of 2014. I can be contacted directly for confidential details if needed. Thank you, Ebates

12/23/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: eBates is refusing to give me my cash back. Have emailed several times and I am being ignored. Placed and order for shoes through the eBates site. I have already paid for and received my item. I have not gotten the cash back added to my account. I have emailed them several times they refuse to reply with the exception of a generic generated reply to which I have answered on several occasions and still no reply form these people.

Desired Settlement: I want 9% cash back for my purchase that they are advertising.

Business Response: Final Consumer Response /* (2000, 6, 2015/12/23) */ The company has resolved the matter. However I would like to note that they falsely advertise and it took many and I truly mean many emails to their support and the threat of BBB involvement to get them to respond and handle my issue. All over $10.00. Very sad. Thank you

12/21/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates.com are not honoring the 13% rebate on a Dell Laptop that I recently purchased. I bought a Dell XPS XX XXXX recently via Ebates, who offered me a 13% rebate. The laptop from Dell has already been delivered to me and I paid full price for it. Now Ebates is telling me that they cannot provide me with the rebate for the sale. The explanation from Ebates as to why this might have happened, is because "I might have attempted to use a coupon or promotion that was not offered by Ebates. This could be due to coupons/discounts/promos offered from coupon sites or special promotions offered to members of a merchants email list or rewards program. Basically, any special offer not exclusively offered by Ebates." They have my order number and shopping trip details and there are no coupons that Dell offers on this laptop, and Ebates will not give me any specific details about what other offer was used.

Desired Settlement: I'm expecting a refund of $181.99 (1399.99 * 13%)

Business Response: Initial Business Response /* (1000, 5, 2015/11/19) */ Hello, After researching this order with Dell, we were informed that this order was placed in a manner which attributed the sale to another source. Often this occurs due to visiting other sites during the shopping trip, using or even attempting to use discounts from other sources. As such Ebates has received no credit to be able to pass ** to you. We understand this is a disappointing outcome and have placed a $20 bonus in your account for the inconvenience but cannot extend further credit due to the information provided by Dell. Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same response that was provided to me via my email communications with Ebates. My response was as follows: "I do not believe that I visited any other site or apply any other coupon on this purchase. Which website is Dell computers saying that the cash back offer was awarded to? Also applying coupons or visiting other sites should not be allowed, if that violates getting these rebates from Ebates. Some sort of message indicating so would help resolve these types of issues. I was expecting close to $182 back from Ebates on this purchase, and since I was not aware that visiting other sites would cause this issue, I still expect Ebates to honor their commitment and reimbursing me for $182. Please help resolve this up quickly." Final Business Response /* (4000, 9, 2015/12/07) */ Hello, Our Terms and Conditions do state the following in regards to visiting other sites while shopping through Ebates. If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase. These Terms, which you agreed to when signing up, can be found here. http://www.ebates.com/help/terms_and_conditions.htm#EarningCash

12/18/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Refuse to pay my cashback after close my account Ebates close my account for investigation because I made a lot of purchase on ASOS website through Ebates. However, all of my transactions were cancelled due to my credit card problem. Ebates can reverse cash back that I do not successfully earnes from ASOS but they do not want to do that. I do not need they reactive my account because I also do not want to use their service anymore. I juat want they pay my cashback that I was received from my other purchases that I saved up until now. It is almost $500.00. I already sent alot of emails asking about this problem, but they do not answer atraight my question. THE last rESPONSE is to recommend me find a different cash back program. What is wrong with this company? They do not want to pay my cashback, they just close my account and get away with my cashback. They already get commission with my purchases that I bought through their website and do not want to pay my money. I want to receive my full payment that is almost $500.00 after Ebates reverse cashback from ASOS website that I do not successfully earn.

Desired Settlement: I want to receive my cashback through Paypal account on purchases tgat I successfully earn that Ebates promise to oay me on 11/15/2015 as final payment from them after close my account.

Business Response: Initial Business Response /* (1000, 5, 2015/11/25) */ Dear BBB, Due to abuse of our program, we have ended Ebates membership for this person. Please contact me directly if details are needed. The details are confidential. Thank you, Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this response. I want Ebates pay me my cashback that I already was received when I bought a lot of stuff from other websites through Ebates. Ebates can end my membership. I do not care. However, Ebates have to pay my cashback. Ebates claim that I abuse their program, OK, they can close my account, just because there is error on their system about cashback not reserve when I cancel my purchase, then they deactive my account immediately, and then also decide that do not pay cashback for other purchase. They should remember that I just ask about cashback that I already purchase succesfully and was credited to receice cashback. Ebates do not pay for what they legally promised and defrauding they pay users kickbacks from merchants commissions received, and not paying me back, I need Ebates pay what you owe and promised, obey laws. Final Business Response /* (4000, 9, 2015/12/01) */ Dear BBB, Due to abuse of our program, we have ended Ebates membership for this person. Please contact me directly if details are needed. The details are confidential. Thank you, Ebates Final Consumer Response /* (4200, 11, 2015/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) i do not agree whith their response. Ebates just ended my membership and do not pay me my cashback that I already earned. this is not fair. i do not ask for cashback that I do not succesfully earned. i just ask for cashback that I earned and was paid by other website that I succesfully purchase.

12/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Company is an online cash back shopping website and I've been waiting three years to be paid. I've been back and forth with Customer Service for 3 years, have all the emails saved, trying to get the $91 and change paid to me. I've gotten many excuses about lost checks, the system didn't update my one address change (that issue was an entire year after trying to get my check...and after several times being told Customer Service themselves went in and updated my address correctly), and then just no excuses whatsoever but just promised times they'd rectify it, which never happened. After waiting two months recently, where once again they said their system never updated my address (which is now two years old, and had been reportedly fixed by themselves), again I was promised it was fixed and a check would be mailed to me. When no check came, again I contacted CS, and was told to please be patient and that they would see to it a check would be processed and mailed in no more than 5 business days. That timeline came and went now as well. 3 wks later now, I'm waiting to hear some other runaround story and fictitious timeline about the money that is owed to me getting to me. THREE YEARS I have been waiting to get paid my cash back for using their website.

Desired Settlement: My $91+ paid to me IMMEDIATELY

Business Response: Initial Business Response /* (1000, 5, 2015/11/26) */ Dear BBB, This issue was recently resolved and a new check was processed for this member on Wed. Nov. 25th. Thank you, Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's been 7 BUSINESS days since they supposedly mailed me a check. I have yet to receive anything from them. Three years. NO it is definitely NOT resolved ebates. Final Business Response /* (4000, 9, 2015/12/07) */ Thanks for letting us know. The check was mailed to this address, is this correct? ************************************************ XXXXX-XXXX Final Consumer Response /* (2000, 12, 2015/12/14) */ Check received for full amt due, Dec 7 2015 (3 years late).

12/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: EBATES INC *********************************************XXXXX CUSTOMER SERVICE PERSON-JOHN PHONE# X-XXX-XXX-XXXX THE CAMPANY NAMES IS EBATES INC & U SHOP @ THE DIFFERENT STORES THEY HAVE ON THERE SITE,& IN RETURN THEY GIVE U THE CASH BACK FROM THE STORES U SHOPPED @ THEY ALSO LET U KNOW WHEN U WILL BE RECEIVING UR CASH BACK & MINE WAS TODAY ON XX-XX-XX THROUGH PAY PAL

Desired Settlement: THEY OWE ME MONEY & I WANT IT ITS $15.97

Business Response: Initial Business Response /* (1000, 10, 2015/11/20) */ Dear Ms. *******, We don't send payments for under $5.01 and we are currently paying Cash Back earned prior to October 1st. Your balance was too low, but I have added some funds now and I can get a payment issued to you today. Sincerely, Ebates Initial Consumer Rebuttal /* (3000, 12, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY ONLY GAVE ME $9.00 THEW STILL OWE ME MONEY!!!! OF$6.00 THEY R LIARS!! & THE CHEAT PEOPLE I WILL NEVER EVER!!!! SHOP ON THE ONLINE STORE AGAIN EVER!!!!!! Final Business Response /* (4000, 14, 2015/11/27) */ The remaining funds were earned after October 1st and will be part of the February 15th payment per our terms of membership. Here is a link to the payment schedule. http://www.ebates.com/help/payments.htm

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Used ebates.com religiously to earn as much money as I could for Christmas,referred many & earned $510, all to find its a scam and they won't repspond I have been using ebates.com for months in an attempt to get as much as I can in rebates. I have earned to date $510 and it stated I'd be receiving my "big fat check" November 15, 2015. As time passed *** that date quickly changed from 11/15 to 2/15/16, I realized my check was not sent. I emailed five times now and got 2 responses stating they will forward my issue to the correct department and never another response. There is no phone number listed, I also asked for one and no response. I have made a fool of myself with so many friends that I referred, which a couple others did not get payment either. I use other rebate apps and never had an issue. So disappointing, I would like my whole check, and I'll be on my way to another site that is not fraudulent and actually does what they state they will without false advertisement! Not one person addressed my issue and 3 of the emails got a received notification but no response after. I apologized on forums for their scam and led followers to other sites, I will speak to media as well about rebate companies that scam, which is a great topic for broadcast in my business.

Desired Settlement: I would like my check in full and able to not be contacted again by this site!

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ Dear BBB, This was resolved and the current payment was sent out to the member today via Paypal. The member can receive their final payment on-schedule in February and close their account at that time if they wish. Thank you, Ebates

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Money back not being honored when used via the App. I placed 4 orders (Gap, Khol's, Footaction, and Cole Haan) and they were placed on my mobile phone via the Ebates App. I noticed I did not receive a receipt stating my purchases and any activity pending on the Ebates website. I entered all of my valid information accurately and I received a denial email. I then called customer service on 12/6/15 to advise of the issue and get it resolved. I was advised by the customer service rep. that some of the app. links don't work and if they do not register then Ebates cannot honor my cash back. I as the consumer have nothing to do with the App. working or not. I took the correct steps to ensure my cash back and when that did not work I provided the needed information to verify my purchases. I am highly disappointed in the information provided to me and the Ebates practices if this is in fact true. The consumer should not be penalized for technical issues with Apps. and merchants, etc. Especially when this is not an issue that is stated to consumers. This was a very poor and memorable experience I will not forget this and I will be sure to share this experience on my social media outlets and socially if not resolved. My Where's My Cash Back? numbers are NSXXXX - XXXXXX; XXXXXX; XXXXXX; XXXXXX

Desired Settlement: Honor the cash back amounts for my past 4 purchases as soon as possible.

Business Response: Initial Business Response /* (1000, 5, 2015/12/08) */ Hello, We have credited all but your footaction order as it would not have qualified for cash back due to Jordan products not being eligible. You should see the cash back for the three orders we added reflected in your account shortly. Additionally, as the app does not appear to work with your phone we ask that you discontinue using it as we cannot give credit for untracked orders. We apologize for any inconvenience caused. Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They honored the valid purchases

12/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Money fails to provide advertised funds for purchases and referrals The company promises to pay money to their customers for purchases through their site and for friend referrals. I made several referrals to family members (who made the purchases so I could receive the bonus). However, they have not sent the payment to my paypal account that was promised on November,15, 2015. This is very discouraging as me and my family mad purchases due to their promotion. However, they are very insulting and refuse to pay the money that they advertise and know.

Desired Settlement: To contact the company and see that they follow through with their payments. Not just whenever (they continuously keep extending the date without every paying their clients. I have been a very good and honest client and think it is insulting to be treated otherwise.

Business Response: Initial Business Response /* (1000, 5, 2015/11/23) */ Dear BBB, Member created over 30 accounts in an attempt to take advantage of our referral program. All accounts have been removed at this time. Ebates

12/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Ebates makes promises to pay their customers for purchasing through their site. However, they do not pay their customers as stated I had registered to ebates after my mom had referred me. I made my mandatory purchases, and referred other family members so that I could obtain my bonuses. However, ebates did not pay me as they were supposed to on November 15, 2012. They currently owe me $85.11. I believe that this is very deceitful, and I would not have referred or made purchases if I would have known that they do not stand by their advertised promises. I am a college student and really counted on my money after making many unnecessary purchases to obtain my bonuses.

Desired Settlement: I am expecting the business to do as they say and pay me the money that they owe me now. Not months later whenever I made my purchases in May.

Business Response: Initial Business Response /* (1000, 5, 2015/11/23) */ Dear BBB, Member created over 30 accounts in an attempt to take advantage of our referral program. All accounts have been removed at this time. Ebates

12/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The business owed me $65.52 on November 12, 2015 and never sent the payment. The company earns a fee for every time someone uses their website to purchase from merchandisers online. Then they offer the customers part of the fee that they receive. Ebates owed me $65.52 that was due on November 15,2015. I never received the payment. When I contacted the company they stated that I have 2 accounts (one is my son's who is a Jr.). After contacting them they stated that they would consolidate the accounts and see what they could do. I have not heard back from them and I have not heard back from the company regarding this. I had counted on this money and made purchases to receive the money that I typically would not have.

Desired Settlement: I would like the business to consolidate the accounts, as I had stated to them, ad immediately pay me the $65.52 that is owed to me.

Business Response: Initial Business Response /* (1000, 5, 2015/11/23) */ Dear BBB, Member created over 30 accounts in an attempt to take advantage of our referral program. All accounts have been removed at this time. Ebates

12/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Promised rebates and a gift card, received nothing!!! When I signed up for Ebates I was promised a $10 Walmart gift card if i spent over $25 well I have now spent over $200 through Ebates with only $1.44 in rebates from only one retailer of many that i shopped at....So i would liek to know where is my gift certificate and the rest of my rebates. I was supposed to receive 37% for the order placed through Ebates to Wen (hair care products)among many other orders through Ebay and Eastbay !!!!I contacted the resolution center yesterday regarding this with still no response, it has my shopping orders down but no rebate is issued.

Desired Settlement: I want the rebates i was promised and my $10 gift card i was promised.

Business Response: Initial Business Response /* (1000, 5, 2015/12/04) */ Dear Ms. ******** and BBB, Everything is on-track for this account. The gift card will be sent out to this mailing address within the next 15 business days. Thank you, Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Everything has been corrected properly in my account, I hope there are no further problems with my Ebates . I will be awaiting the arrival of my gift card. Thanks !

12/1/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They change their policies at will. On November 7, 2015, I placed an order on Amazon through Ebates for clothing and was suppose to receive a 5.5% cashback per the offer advertised on Ebates. I provided proofs to them. This is a minimal amount, however, I've run into this problem before with Ebates. See below cashback policy below as copied from their website. Amazon Coupons, Deals & Cash Back Amazon is your one-stop online resource for shopping a wide selection of products from names you already know and trust. Shop clothing, lawn and garden, electronics, books, beauty and more with Amazon coupons and Cash Back at Ebates. Whatever you need to enhance your life and stay on budget, you can find it at a bargain with Amazon promo codes and free shipping offers. Find your fashion flair for less with women's clothing coupon codes at Amazon. Select your favorite styles in dresses, tops, denim, skirts, jumpsuits, suit separates and top off your look with fabulous accessories. Shop fashion and fine jewelry, scarves, hats, belts, gloves and everything else you need to complete your signature style while saving with Amazon promo codes and free shipping offers. Spruce up your outdoor space with lawn and garden supplies and equipment at Amazon. Entertain in your own backyard with stylish patio furniture, outdoor décor, grills, smokers, fire pits and heaters and save with exclusive coupons and online sales. Create an outdoor oasis with gardening tools coupons on planters, pest control, shovels, pruners, weeders and more. Expand your library with best-selling books on sale. Whether you love thrillers, biographies, fiction, non-fiction, reference or how-to books, you can curl up with a classic and save a pretty penny with book promo codes and sales at Amazon. Perk up your morning commute or keep yourself entertained during road trips with audio books from top authors. Feed your brain and save big with text book coupon codes and text book rental deals. Whatever is on your shopping list, you can find it all at Amazon while stacking up Cash Back at Ebates. Read less Special Terms and Exclusions Special Terms: Cash Back is only available for select departments. Items added to your shopping cart before clicking from Ebates will not earn Cash Back. Cash Back Departments Women's Clothing 5.5%

Desired Settlement: rebate as provided for by their website dated November 7, 2015.

Business Response: Initial Business Response /* (1000, 5, 2015/11/13) */ Dear *******, I'm sorry to hear that you had this trouble. Today, I have updated your Ebates account to reflect this purchase from Amazon. Sincerely, Ebates

11/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have not received my November 15, 2015 earned payment. The company promises to send you a payment of accumulated cash back once every three months. I have not received my November 15, 2015 earned payment. I viewed my Ebates cash back activity section early in November and it was displaying I should receive around $85 on November 15, 2015. Then I viewed it on November 15, 2015 and the date was showing crazy dates in the far distant future. Now, it displays that my next payment is February 15, 2016. However - I have not been sent the check that Ebates owes me for November. No one wants to help from Customer Service on the Ebates site. The company promises to send you a payment of accumulated cash back once every three months. The last quarterly payment I received was on 05/07/2015. No one answers my requests from their customer service email. I am just getting the run around. I have sent them countless emails (at least 10). No one is willing to help or send me any information. My Ebates userID: XXXXXXXX

Desired Settlement: What I would like for the Ebates to send me the amount I am owed for my November 2015 check.

Business Response: Initial Business Response /* (1000, 5, 2015/11/27) */ Hello, We are in contact with this member via email. This issue is being resolved and the payment is scheduled for today. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did finally reach out to me regarding the issue. Thank you for your help.

11/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Cash back advertised consisted of a tiered breakdown which was never mentioned when I made a purchase. I was not issued a full cash back as advertised I purchased a Orbitz flight through ebates website on 4/19/2015 which stated 10.5% cash back for purchasing through ebates. When I go to the link it even said 10.5% cash back activated. I was very surprised when I was only issued $3.60 when I spent $1075.88 which includes taxes but even without taxes my cash back should be greater. When I contacted customer service they notified me the cash back was tiered: 6.5% Cash Back per Cruise reservation 3.0% Cash Back on Retail Hotel reservation, per Activity reservation; 1.0% Cash Back on Activities Package 1.0% Cash Back on Prepaid Hotels, Prepaid Hotel Package, Air Package, Car Package, Activities Package $2.80 Cash Back per Car reservation $1.80 Cash Back per Air ticket. Therefore I was issued cash back based on $1.80 per ticket rate. This was not mentioned when I initiated purchase, it is very deceiving. At no time it mentioned this breakdown. I can go on ebates website today and try to purchase an Orbitz product and still does not mention this breakdown. This issue needs to be addressed because I could have received rewards through my credit card company if I had chosen to purchase from their website as opposed to ebates. Thanks to Ebates deceptive advertising I lost out on receiving $100 rewards.

Desired Settlement: I am seeking the cash back as advertised at time of purchase at 10.5% cash back for my net purchase.

Business Response: Initial Business Response /* (1000, 5, 2015/11/09) */ Hello, Thank you for writing. The message you are referring to stated "Up to 10.5%" meaning we offered various rates with the highest value being 10.5%. These rates were displayed on our Orbitz page found at http://www.ebates.com/coupons/orbitz/index.htm?. The cash back you received was as advertised at the time of your order and as such we are unable to offer you further cash back. We appreciate your understanding. Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) It still does not give you the breakdown of the cash back if I go in and try to make a purchase today. It is deceiving and would appreciate the advertised 10.5% cash back of my net back as advertised. Final Business Response /* (4000, 15, 2015/11/24) */ Hello, The $50 credit has been added to your account. I will pass ** your request for a change to the way we display the cash back offered to our development team. Please let us know if we can assist you with anything further. Final Consumer Response /* (2000, 17, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you all for your help with this process. I appreciate the attention received in finding a solution.

11/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ebates refused to issue payment of $300. I clicked through their site to AT&T Wireless for a new contract. Ebates advertised a $300 payment for signing a new wireless agreement with AT&T Wireless. On 9/19/15 I created Shopping Trip # XXXXXXXXX on Ebates' site and clicked through to AT&T Wireless. I then proceeded to complete an order with AT&T Wireless (Order# XXXXXXXXXXXX), fulfilling all the stated requirements to receive the $300 payment from Ebates. After several weeks of waiting and emails, Ebates has refused to issue the $300 payment, stating the following: "It has been determined by AT&T Wireless that this order was placed in a manner which gave the credit for the sale to another website that partners with this store. As a result, Ebates has earned no credit for this sale and Cash Back cannot be awarded." I did not use any other site to initiate the contract with AT&T Wireless. Therefore it is clear that either Ebates or AT&T (or both) are acting in bad faith. I made clear to both Ebates and AT&T customer service that I would not have switched my wireless service to AT&T if not for the $300 payment advertised by Ebates. Furthermore, I have now incurred an Early Termination Fee with my previous wireless service provider as a result of switching to AT&T, and I only switched due to the $300 incentive offered by Ebates. Thank you.

Desired Settlement: I would like the full amount of $300 that was advertised and promised since I fulfilled all the requirements to receive the payment.

Business Response: Initial Business Response /* (1000, 9, 2015/10/29) */ Hello, We have reached out to AT&T and were finally credited for this order. You will be able to see this order reflected in your account within 24 hours. Thank you.

11/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I'm a member of Ebates since 2013. Ebates offers cash back for referals. They offered $5 per referral+$50 bonus. They now claim my referrals are fake. I'm a member of Ebates since 2013. On the 3 quarter of the year, Ebates offered cash back for referals. They offered $5 per referral + $50 bonus. I did like 8 referals, all friends and family. They now claim my referrals are fake and took away my cash back. A CSR named ****** kept saying that I was abusing my account and that he could deactivate me from Ebates at his discretion. I love Ebates. I do know is not a scam but sometimes they have been sneaky. I was reading other complaints and I also experience not getting pay for some purchases because they "would it qualify". Specially Amazon purchases. I also had to fill out a "where is my cash back" form several times (including a flight I paid from Expedia). We all want to save and get a little back from our day to day purchases, and Ebates offers this but consumers really need to be on top of the purchases you make though Ebates because if you don't pay attention they will "miss it" and then you don't get pay and that is the problem we all have to deal with. Anyhow, they took away my cash back from referrals because CSR ****** swears I was lying. I'm deactivating the account.

Desired Settlement: I'm am seeking for Ebates to give me back the cash back they took from my account.

Business Response: Initial Business Response /* (1000, 5, 2015/10/30) */ Dear BBB, We have arranged with this member to send a final payment in November. The member abused our tell-a-friend program and we removed all invalid bonuses. The payment will not include bonuses for the self-referral. Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response not accepted but case closed.

10/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I activated Ebate before I checked out, however, it is not showing on my cash back transaction. I am 100% sure I activated Ebate before I checked out on Saks.com, however, it is not showing on my pending cash back transaction. I contacted their customer service and they told me that I did not use ebates when purchasing. I'm very sure that I did click the link, I'm not new to this cashback site, in fact, I even downloaded the Ebates plugged in! I made sure that the 4% cash back was activate! Order #XXXXXXXXXX/25/15Order Received

Desired Settlement: Order #XXXXXXXXXX/25/15Order Received

Business Response: Initial Business Response /* (1000, 5, 2015/10/05) */ Hello, Upon looking into this matter it has been discovered that you have two Ebates accounts. *******@yahoo.com and *******@hotmail.com The reason we showed no tracking is because you wrote from the *******@yahoo.com account but made your shopping trip from *******@hotmail.com. Ebates users are only allowed to maintain one account so we need to consolidate these accounts. Please let us know which email address you would like to use going forward and I will take care of this for you. Also, once you let us know I should also be able to get this missing order researched for you. Thanks! Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) yahoo mail please. Final Business Response /* (4000, 9, 2015/10/08) */ Hello, Today we have consolidated these accounts. Please use the *******@yahoo.com account going forward. You may need to log out of the plugin and back in to make sure you are not logged in incorrectly. Also, the SAKS order is now posted in your account. Please let us know if we can assist you with anything further.

10/16/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Cashback is not eligible on purchases Ebates is just a mess every way you look at it. They cheat over and over again. Their tactics are unfair and falsely advertised. They change their rules regulations allot and blame their affiliated merchant or website who they refer to shop at. I've used their button to make shopping trips to eBay made purchases with an up to amount up to 5% purchased items only to find out that the items that I'm purchasing aren't eligible for a cashback? Happened not twice, not three time but a number of times. The customer support is not helpful either, they keep repeating that the item is not eligible, they waste people's time and use your time only to make money referring to website to make their profit or cut and these practices and tactics are just unfair. People should be weary of these cashback sites that promise only to disappoint and annoy you.

Desired Settlement: Please provide cashback you promise your users or visitors

Business Response: Initial Business Response /* (1000, 5, 2015/09/29) */ Hello *****, Unfortunately, we have never offered cashback on electronics through Ebay. Each merchant has specific terms and/or categories they offer cash back on and your purchase of a macbook was not from one of Ebays categories. As a courtesy we will credit you for this order, but ask that you make sure that any future items you are purchasing are eligible. Categories and Terms are found for each store on their store page on Ebates. The Ebay store page can be found via the following link. http://www.ebates.com/ebay.htm Please let us know if we can assist you with anything further.

10/6/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Cash back amount advertised was not honored. I clicked through ebates on 8/27/2015 to purchase the At&t Uverse service for our home. We purchased two services for our home. The link clearly stated up to $300. When I questioned why I was only credited $50 I was told it was because the offers were up to $75 on my date of purchase. The problem is that is not what was clearly advertised and I made my purchase based on that information. It sounds as though there was some disconnect between what was being offered and what should have been, however I feel as though the company should be required to make good on the offer and police their amounts advertised more closely.

Desired Settlement: I am requesting that Ebates credit my account the $200, as advertised.

Business Response: Initial Business Response /* (1000, 5, 2015/09/08) */ Hello ******, On the date you placed your order the Cash Back offer was as follows. $75 Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order $50 Cash Back when you purchase U-verse TV + U-verse Internet in one order $50 Cash Back when you purchase U-verse Internet + U-verse Voice in one order $25 Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice) We have had promotions for larger amounts, but your order was not placed during one of those promotions. Ebates can only offer you the rate advertised at the time your order was placed. If you have any additional info to provide, showing the rates were showing at a higher rate on that date we would be more than happy to look into this matter further. Thank you! Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I based my decision to sign up with At&t on the offer showing on my screen. It honestly never occurred to me that I would have to prove the offer, as I have never had an issue with receiving the cash back amount offered. My biggest concern is that your company is not even considering the fact that there could have been a problem with your website, or an outdated link or an offer loaded too soon, or not taken down properly. I may have a screen shot showing the amount, but I wouldn't know how that would prove the date. Basically, your company doesn't have to pay what you offered, whether intentionally or not and that's just not right. I want other people to be aware that this sort of thing may happen to them when I comes to the larger cash back amounts.

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Refusing to give proper refund. Ebates is a rebate website promising you rebates when you shop online through their website. "Shop through Ebates, and earn up to 25% cash back at your favorite stores. How? Our stores pay us a fee when you shop. We then share the fee directly with you - it's just that simple." On June 23rd, 2015, I ordered U-Verse internet and TV through them while they were offering a $100 rebate per service. I should of gotten $200 back. However, nothing was given to me. So I opened a "where's my cash" complaint and submitted all of the information needed. They replied on Aug 20, 2015 that my order was approved and that $50 was added to my account. That was not the original amount of $200 that was promised when I originally ordered through them. The amount had changed since I first ordered and they paid me based on when I filed the complaint. Even though I have an email from then stating that "Your order will always earn the rate being offered on the date your order is placed." I even sent them a screenshot of the google search that showed $200. I've had to open numerous complaints with them in the past for my larger purchases. After browsing for complaints online, I've found many instances where people were complaining that they never receive their rebates for large amounts and always need to open a complaint to get it. How many people never follow through to get the rebates they deserve? It seems like this company is just keeping the full amount for large purchases that they get paid from the stores and are only paying what is owed to the customer when they complain.

Desired Settlement: I want the full $200 that was promised to me when I first ordered. I have sufficient proof to constitute the full amount. While browsing for other complaints online, I found a blogger who made a video while using Ebates during a double cash back promo. He made a large purchase, and never got paid until filing a complaint. But Ebates only paid him for the single amount, not the double amount promoted. I've since personally contacted him. I also have 32 other people who have emailed me with similar cases. Failure to uphold your original promise may result in a class action lawsuit.

Business Response: Initial Business Response /* (1000, 5, 2015/08/31) */ Hello, Upon reviewing this case I have found that the rates offered at the time of your purchase (6/23) were awarded to you correctly. After your purchase date we did have offers for $100 per service but only on the following dates. 7/13 - 7/20 8/03 - 8/18 8/23 - 8/24 8/30 - 8/30 Due to promos and special offers from our merchants the amount of cash back we offer varies. On 6/23 the rates offered were as follows. $75 Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order $50 Cash Back when you purchase U-verse TV + U-verse Internet in one order $50 Cash Back when you purchase U-verse Internet + U-verse Voice in one order $25 Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice) If you are able to furnish proof that another rate was offered on our site on 6/23 we would be happy to look into this further. Unfortunately, the google screenshot you took on your phone does not include any date information and therefore cannot be used. We apologize for any confusion. Initial Consumer Rebuttal /* (3000, 7, 2015/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've emailed you my screenshot of the site from the 23rd. It clearly shows the larger amount. Since the U-verse promo seems to change frequently, this may be a case of someone failing to update the site in a timely manner. Final Consumer Response /* (3000, 15, 2015/09/14) */ ***Document Attached*** Here are the screenshots submitted to Ebates. The first two were taken on the day I ordered through them. The last (darker one) is the details of the second screenshot. It was taken at a later date, but clearly shows the date the original was taken. They've since closed my case and refuse to acknowledge their mistake. Final Business Response /* (4000, 17, 2015/09/22) */ We have called Mr. ***** today and resolved this claim. Thanks, Ebates

9/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ebates is refusing to send a check as a payment. Ebates is advertising $25 for each referred friend. I have referred three friends. The friends opened their accound and made purchases. Now Ebates is refusing to send a check saying that my friends do not exist and all accounts are created my single user. They did not provide any evidence for this. I have sent them multiple emails. Had to wait for two weeks before I got any response. Still did not get any reasonable explanations why I can not get a check.

Desired Settlement: I would like to get full amount of check plus $100 for all time waisted.

Business Response: Initial Business Response /* (1000, 8, 2015/09/16) */ Dear BBB, This member was sent $122.69 from Ebates on September 14th. This should satisfy the request in this complaints. Thank you, Ebates Initial Consumer Rebuttal /* (2000, 10, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Order AT&T Wireless service through ebates; however did not receive the $300 credit. I have been a long standing customer of Ebates and I understand there are special terms related to each Ebates offer. But I am very frustrated with terms related to the AT&T wireless offer as I was under the impression that the offer excluded only refurbished Apple products not new ones as well. After contacting Ebates they tell me that it does not include Apple products at all so now I bought a product that I originally purchased as I thought it was included.

Desired Settlement: I would just like to get credit for this offer and for you to review your special terms on this merchant to clarify the terms and conditions.

Business Response: Initial Business Response /* (1000, 5, 2015/08/27) */ Hello *****, I apologize for any confusion regarding our Cash Back offer with AT&T Wireless. We do state the iPhone information on both our AT&T Wireless page and our Store related exceptions pages. We cannot offer you the Cash Back you were expecting for this order but have placed a $50 promotional bonus in your account. This bonus will be credited once you place your next eligible order through Ebates and that order posts to your account. We appreciate your use of Ebates and would love to hear any suggestions you may have in regards to this matter. Please let us know if we can assist you with anything further.

9/3/2015 Delivery Issues | Read Complaint Details
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Complaint: I have been customer for yrs was always paid my rebates and deals but for over the past year I have not been any of the rebates owed to me and an owed I have been owed almost $600 built up over last year I've sent multiple emails and have NONE been answered even after I sent proof. I am angry at losing other cheaper deals on other sites I didn't use in promise of making the much needed money back as the site promises and had done in the past which made me a loyal referring customer. I'm owed the money and want it credited to my paypal account can you help? Thanks *******

Desired Settlement: I want the money owed to me that I need which is why unused their site and referred others credited to my paypal account as promised and owed.

Business Response: Initial Business Response /* (1000, 5, 2015/08/18) */ Contact Name and Title: ***** **********,Director Contact Phone: XXXXXXXXXX Contact Email: **********@yahoo.com Dear Ms. ********** and BBB, We are sorry to hear about any trouble. I have found three accounts on Ebates so far. However, none of these three have a balance of close to what is mentioned here. Is there another address that we should look for? Can we consolidate these three accounts at this time to prevent future confusion? *****************@hotmail.com *********************@gmail.com ******************@gmail.com

8/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The homepage advertised wrong information about date of a payment being made to me. When logging into the site, it tells you when your next payment will be made, and how large your pending money is. My account has recently been saying my "Next Big Fat Payment" will be made on 8/15/15. Checking my paypal account of 8/15/15, my money is not there. I log into Ebates, only to find that the date of my "Next Big Fat Payment" changed to 11/15/15 and was not informed by anyone. I emailed customer service, they metioned that was not the correct date for my purchases, rather that 11/15/15 was the date. The information posted on my webpage, then, was incorrect, and false information was disclosed to me. At this point, this is failure to comply with what was already on the website telling me a date of when I would receive my payment.

Desired Settlement: My payment needs to be made immediately, since it is already days past the date when it was originally told to me.

Business Response: Initial Business Response /* (1000, 5, 2015/08/21) */ Dear Ms. ******* and BBB, This has been resolved and the funds were sent out via PayPal on August 20th. Sincerely, Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The extra $10 was not funded to my account. So there is still $10 outstanding. Final Business Response /* (4000, 9, 2015/08/25) */ We'll get the $10 sent out this week. Thank you. Final Consumer Response /* (2000, 11, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/21/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Seeking to have three cash back offers reversed. I placed a three orders in July for a Straight Talk Wireless card at Walmart.com via Ebates.com. The orders were cancelled by Walmart.com. Walmart.com could not continue to process the order they said due to a security issue and that after each order was cancelled to replace the order within a specified amount of time. That is why there were three orders for the same item. I sent an email to Ebates and explained this as well as copies of the cancelled orders and they still have not reversed the cash back offers on their site.

Desired Settlement: Please remove the three $.45 cash back offers for the Walmart.com orders for the Straight Talk Wireless unlimited airtime cards. Two were on 7/19 and the other on 7/20. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2015/08/05) */ Hello, We have cancelled the cash back for these orders as requested. Please let us know if we can assist you with anything further.

8/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates has continued to choose which purchases it will pay on and which it fails to pay. Blames many things, mostly the stores I order from online. Ebates has continued to choose which purchases it will pay out on and which it fails to until I call their bluff. They have blamed it on many things, but mostly they blame it on the store! I began keeping a folder on my computer desktop with a copy of all communication, ebates popups showing “ebates active..nothing else you have to do!” or similar statement, copy of my order confirmation from each store and the date. Periodically I check my folder and call ebates out on the missed payments. Right now, tonight, I have called them out on large orders from three (3) stores back to January. Now I have gone to the internet to search for complaints…..and what I find, they have been wasting my time, purposefully avoiding cash back payments.

Desired Settlement: pay ebates rewards I am entitled to.

Business Response: Initial Business Response /* (1000, 5, 2015/07/29) */ Hello, At this time we show all 3 orders you referred to have been credited. When orders are not automatically reported to us we must investigate them with the merchants to ensure proper credit is being given and that the terms and conditions are being met. I apologize for any inconvenience caused. Please let us know if we can assist you with anything further.

8/12/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Did not give the 4.5% cashback stated on their advertisement for purchasing on their vendors Priceline. Ebates posted $3.75 vs $60.4 I should receive Did not give the 4.5% cashback stated on their advertisement. Ebates offer 4.5%cashback for "name your own price" purchasing on their vendors Priceline. On April 18, 2015, I purchsed airtickets from ******* to ** for the amount of $1341.64 with a 4.5% cashback. Because Ebates' advertisement on 4.5% cash back, I also bid hotels through Priceline on April 24, 2015. Cash back for the hotel purchase at $15.70 was promptly posted on my account, but never saw any cash back information for the air ticket purchase of $1341.64. Starting from May 21, I made five contacts with Ebates, three through direct email, two through their website. I was kept advising to wait until 90 days. I made an inquiry on July 24 ïïïï��ï��ïï��ï��ïïï��ï��ïï��ï��97 days from my purchaseïïïï��ï��ïï��ï��ïïï��ï��ïï��ï��, Ebates for the first responded that they had posted $3.75 for my air ticket purchase. I replied to Ebates and pointed out that I should receive 4.5% of $1341.64 at the cash back of around $60.4 but NOT $3.75. I did not receive any response after that. I will be happy to provide the original receipts and more information, if needed. Flight Confirmation Your trip number is XXX-XXX-XXX-XX. View full itinerary. Airline Confirmation Numbers Delta Air Lines: ****** Please review the itinerary and passenger ******* below. If you see an error, contact Priceline Customer Service immediately. Flight schedules can change, please confirm your itinerary with the operating airline at least 24 hours before departure. Airline baggage fees or other optional services may not be included your trip cost. Your reservation is non-refundable and cannot be cancelled, changed, or transfered. Print Itinerary Email Itinerary Flight Details Round-Trip 2 Adults 2 Children *******, ** (SEA) to *************, ** (JFK) Departing *******-Tacoma Intl Airport Mon, *******, 2015 at ******* Arriving John F Kennedy Intl Airport Mon, *******, 2015 at ******* Flight / Class Delta Air Lines **** Economy Class Conf Number: ****** *************, ** (JFK) to *******, ** (SEA) Departing John F Kennedy Intl Airport ***************************** Arriving *******-Tacoma Intl Airport ***************************** Flight / Class Delta Air Lines *** Economy Class Conf Number: ****** Passenger ************ ****************** Ticketed By Delta Air Lines Ticket Number XXXXXXXXXXXXX Ticket Type Eticket ******* **** Ticketed By Delta Air Lines Ticket Number XXXXXXXXXXXXX Ticket Type Eticket Leo Lechen Lian Ticketed By Delta Air Lines Ticket Number XXXXXXXXXXXXX Ticket Type Eticket ************* Ticketed By Delta Air Lines Ticket Number XXXXXXXXXXXXX Ticket Type Eticket We Recommend Trip Protection Life is uncertain...plan for the unexpected. Protection Offer Expires: 04/20/15 at 2:34 AM EST $21.00 /person see details Summary of Charges Flight Ticket Cost $299.76 /ticket Taxes And Fees $28.20 /ticket Number of Tickets 4 Airline Ticket Agent Fees $7.45 Total Charges $1,341.64 - All prices are in USD - Airline baggage fees or other optional services may not be included your trip cost. Customer Service Airline Contact Information If you need to check flight status, change your flight, or cancel your flight then please contact your flight operator at the number provided below. Airline Name Delta Air Lines Phone Number X-XXX-XXX-XXXX Domestic Website www.delta.com Confirmation Number ******

Desired Settlement: Give the 4.5% cashback as they guarantee on thier advertisement to my account.

Business Response: Initial Business Response /* (1000, 5, 2015/07/31) */ Hello *******, Today I have credited this order to your account. The rate for Name Your Own Price Airfare was 3.5%. $.5 was the rate offered for Name Your Own Price Hotel and Express Deal Hotels. You should see this order reflected in your account now. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to the sale advertisement on Ebates, Priceline was offering 4.5% for "name your own price airfare". After some unsuccessful communication for about 2 months, Ebates eventually posted $3.75 vs. 4.5% which I should have received. we filed a complaint to BBB on 7/29/2015, Ebates then posted 3.5% on my account. In response to Ebates, we had pointed out that we should receive 4.5% cash but NOT 3.5%, I did not receive any response after that. Final Business Response /* (4000, 9, 2015/08/05) */ Hello, Rates of Cash Back are changed from time to time. This is due to promotions and offers from our merchants. At the time your order was placed the cash back we offered was as follows. 4.50% Cash Back on Express Deal Hotel, Name Your Own Price Hotel, Published-Price Prepaid Hotels 3.50% Cash Back on Name Your Own Price Rental Car, Name Your Own Price Airfare 3.00% Cash Back on Published-Price Hotel Paid at Checkout 2.50% Cash Back on Published-Price Rental Cars, Vacation Packages, Cruises $3.75 Cash Back on Published-Price Flights Currently the rates are higher, but to get those rates you would have to have placed an order on an eligible date. Final Consumer Response /* (4200, 11, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We decided to purchase four airfares from priceline via Ebates, it is because of 4.5% cash back advertisement promised by Ebates. Otherwise we will NOT bother to try a program full of restrictions. We did not receive the cash back a long time after the transaction. After quite a few inquiries to Ebates, we were asking to wait and wait. After a lot of inquiries $3.75 was eventually posted on my account at around 100 days and Ebates claimed this is the cash back amount I should earn. I later complained to BBB, Ebates then changed my cash back amount to 3.5%. To be very honest, we are very exhausted for this dishonest behavior and irresponsible response from Ebates. Ebates took advantage of the customer by sales advertisement which is unfair and unjustified. We have been with Ebates for a few years, this 4-month bad experience really upsets us. Considering almost 4 months we've wasted on the issue caused by Ebates' dishonest sale advertisement, and the issue remained unresolved, we are asking Ebates to match current 5.4% rebate for the airfares price we paid.

8/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ebates promises $10 gift cards for new clients but will not uphold that offer, saying I have an account when I never have had one. I recently learned that ebates was allegedly a legit company even though they appear scammy. I allowed my senses to leave me and decided to take advantage of their new account offer (new clients receive choice of $10 gift card after first $25 purchase). Did everything like I was supposed to and started my account over the past 24 hours. After completing my purchase, they decide to say I can't have gift card because I have an account from 2010 (I don't), so annoyed but knowing it was an error, I email them to get it fixed. THEN, I received an email stating I had an account from March 2015 (nope, still don't) and here is a link to reset my password ****** I don't need since I JUST started my account and JUST created a password). I double checked my entire mail server, which has emails from its creation in 2008/2009, just to see if I HAD created and account and forgotten...NOPE! I am extremely disappointed that they apparently lie, make up facts, have such stupid/terrible customer service...all over a $10 gift card. I just want them to uphold what they say they will do. Considering how much I shop online and how much money I would have made them, I'm baffled at this treatment for a new client.

Desired Settlement: Uphold your offer and issue the $10 Macy's gift card I selected. If you handle this gracefully and better than my initial treatment, I will be very happy to chalk it up to an accidental error and bad customer service day and continue what I hope will be a lucrative relationship for both parties.

Business Response: Initial Business Response /* (1000, 5, 2015/08/04) */ Dear Ms. ****** and BBB, It appears that our team worked on this on August 3rd and requested the Macys gift card be sent. The card should be sent within the next 15 business days. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/22/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Did not give the 6% cashback stated on thier advertisement. Ebates offer 6%cashback for purchasing on thier vendors named GROUPON. I purchase a getaway package for the amt of $5596 with a 6% cashback or approx $356. Has not recieved the cashback and made several contact with Ebates Co. They stated that the URL number was wrong. so I called groupon and they provided me with the # and also forward the number to Ebates.Ebates stated that they will follow up. Ebates to date has not given me any information regarding the the cashback. Ebates has the tracking number of the date and time i had used the ebates shopping trip to purchase the getaway so i dont understand what is the delay.

Desired Settlement: Give the 6% cashback as they guarantee on thier advertisement to my account.

Business Response: Initial Business Response /* (1000, 5, 2015/07/21) */ Hello *********, This order is now credited in your account and you should see it reflected there now. As stated in our emails to you we needed to submit this to Groupon for approval since this was not reported to us which is standard procedure when credit has not been received. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ebates deactivated my account after I made purchases via their website accumulating a total of $514 cashback Ebates owes me. I made purchases via the Ebates website, which accumulated a total of $94 cashback Ebates owes me. 29 of my referral's accounts reflected qualifying spends of at least $25, which entitles me to a sign-up bonus of $5 per referral, and a referral bonus of $275. This brings the grand total of money owed by Ebates to me to $514. After fulfilling the requirements to be compensated by Ebates the $514, which also is how Ebates makes their money, and already claimed said money on their part, without notice, Ebates deactivated my account and also my referral's accounts. Upon contacting Ebates, I received this response, "Due to the abuse of our referral and signup bonus programs our risk department has recently deactivated your accounts." Working as one who interprets legal contracts and documents for union members of a large cooperation, I am thoroughly versed on how to read and interpret contracts, policies, etc. I thoroughly read the Ebates policy guidelines for the referral and signup bonus program, and ALL my activates pertaining to the Ebates program fit into its guidelines, and nowhere veer from the contractual agreement between Ebates and myself, and nowhere obliterates Ebates contractually legal responsibility to me as a client. Ebates said they would only discuss policy issues over the phone, and since I must have a written record, I am currently seeking mediation from the BBB.

Desired Settlement: 1. Reactivate my account. 2. Restore the $514 Ebates owes me. 3. Reactivate my referral's accounts.

Business Response: Initial Business Response /* (1000, 5, 2015/07/13) */ Contact Name and Title: ***** **********,Director Contact Phone: XXXXXXXXXX Contact Email: ***********@ebates.com Dear BBB, This member recently created a minimum of 29 accounts in an effort to abuse our refer-a-friend program, and reap sign-up bonuses. This member is now banned from the Ebates program. Please call me for more information if needed. Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I thoroughly read Ebates refer-a-friend program's policy, and in no instance did I violate Ebates refer-a-friend program's policy. Ebates is a shop through portal where Ebates receives a substantial kickback from referring businesses to the consumer. In turn, Ebates pays a set agreed upon portion of the kickback with it's members when the member makes purchases at advertised businesses through the Ebates portal. For Ebates to say that I created a minimum of 29 accounts in an effort to abuse Ebate's refer-a-friend program, and reap sign-up bonuses, is not only a legally dangerous assumption, which has no provable merit, but puts Ebates in a place to receive funds from the businesses, without paying the member the set agreed upon monetary payment for member services rendered. Ebates has the right to refuse service. On the same token, neither I nor my 29 friend referrals are planning to do business with Ebates again. This however, does not negate the already rendered member services, and the Ebates pre-agreed upon payment due to me, as the member, and to the 29 friend referrals. Ebates owes me $514 for services already rendered, and owes the 29 friend referrals their respective pre-agreed upon payments. Once again, Mr. **********, for legal purposes, all correspondence must be in written form. Telephone contact is not an option, and I will not bypass the BBB's dispute resolution system as you are suggesting. Final Business Response /* (4000, 9, 2015/07/17) */ Thank you for your reply. I'm offing my time on the phone for the BBB if they would like to contact me regarding this matter. If there there is a legal matter, that would be addressed by our legal team. Final Consumer Response /* (4200, 11, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, Ebates is trying to circumvent the BBB's mediation process by making the information available to only one party and hiding from the public who may use this information for future decisions regarding Ebates. If Ebates truly believes that I broke their policy, as they are alleging, they only need to provide proof. There is no need to hide from the public. Also, if Ebates had a "legal team", we would not be discussing this issue, since the said "legal team" would know the position Ebates is placing itself in by alleging a member has broken its policy, and taking action without due proof, after the fact the member rendered services to Ebates, and Ebates benefited from the services. I am updating the desired resolution, since I believe the covenant of good faith and fair dealing has been breached and is beyond repair, and therefore, I no longer desire to do business with Ebates. Desired Resolution: 1. Ebates to pay me the $514 owed for rendered services. 2. Ebates to fulfill their obligation to the 29 friend referrals their respective pre-agreed upon payments/bonuses.

6/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to honor payment E-bates claimed that they mailed me a check, #XXXXXXX,on May 7th, 2015 for $56.15 that I never received. They then told me I had to wait for a month before they could cancel the check, so I wrote them back today and now they say they can't re-issue my check until July 10th. I use this service every day and I received my first 2 payments in a reasonable time but they were much smaller and I feel they are just stalling and will probably never send my check to me and I have like another 70 bucks pending for my next payment and I really depend on this money , please help me.

Desired Settlement: I just want them to honor what they promise and that is full, prompt payment.

Business Response: Initial Business Response /* (1000, 5, 2015/06/09) */ Contact Name and Title: ***** **********,Director Contact Phone: XXXXXXXXXX Contact Email: ***********@ebates.com Dear Mr. **** and BBB, We are sorry to hear that the check did not reach you via US Mail. We will re-issue this payment on Friday, June 12th. We appreciate you patience while we replace this payment to you. Sincerely, Ebates

6/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Used website to route to Macy's , shopping trip number created for 16% rebate. Purchased over $500. ebates no longer has record of trip, won't pay see above. \ ******* Wrote First Name: ******* Last Name: **** Merchant Name: Macy's Aggregator: Linkshare Order Number: XXXXXXXXXX Order Date: 05/12/2015 Amount: 530.21 Tracking Ticket: Ebates userId: XXXXXXXX ECB: 58.32 AS: 12 ABP: No I specifically ordered through your website as it was 16% cash back for Macy's that day. I see my shopping trips for my other vendors but not Macy's.

Desired Settlement: 16% rebate on purchase. Also I signed up and was promised gift card however this was NEVER sent.

Business Response: Initial Business Response /* (1000, 7, 2015/06/02) */ Dear BBB, This issue was resolved by adding the order for this member on May 12th. Thank you, Ebates

6/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a trip using bookit.com via the ebates website and my account was not credited properly Purchased towards the latter part of March after 3 or so days I emailed ebates.com because the money wasn't credited to my account. The rep advised me to send the travel information which I did my trip was a little less then $3900 for the 3 people I paid for. I got a reponse that it can take up to 45 days after travel to be credited. I got a credit on 5/12 or 5/13 I forgot in the amount of $61 then I sent an email that this is incorrect. i got a reponse to send the booking information I sent that they advised the information was inadequate. I am just upset that I have to keep emailing back and forth for the proper credit. I have been a member since 2008 and never had these problems. I have printed the email confirmationa nd can fax it in - I just wanted to escalate it at this point. Also did another trip to expedia today for some reason and after serveral failed attempts the website and ebates has a stuck browser. I thought it was my credit card so I changed that. I thought it was my iphone so moved to my ipad then to my desktop and finally success all taking an hour or more to book a trip to *******. I finally looked at the message board to see why and they advised when booking online through ebates this sometimes happens. I waited for it to time out because i didnt want my credit card ot be charged twice. Please help

Desired Settlement: Proper credit for my trip to ****************************** that I booked

Business Response: Initial Business Response /* (1000, 5, 2015/05/21) */ Hello ******, In looking at your account and records it does appear the Bookit.com order was credited correctly. The reported subtotal was 2451.65 and you earned the 2.5% offered for Bookit.com which came to $61.29. The amount you pay for taxes and fees is not eligible for Cash Back. We do show your tracking for Expedia and expect the Cash Back will post as it should 30-40 days after your travel is completed. Please let us know if we can assist you with anything further.

5/28/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I purchased items through the EBATES link for Sears and my Ebates cash was not credited. First Name: **** Last Name: ******* Merchant Name: Sears Aggregator: Commission Junction Order Number: XXXXXXXXX Order Date: 03/29/2015 Amount: 1123.74 Tracking Ticket: XXXXXXXXX Ebates userId: XXXXXXXX ECB: 67.42 AS: 18 DD: 03/30/2015 On March 30, 2015, I purchases items from Sears.com totaling $1107.35 was supposed to get Ebates cash back, however, my cash back was never credited and when I followed up a few times with Ebates, they informed me that they were waiting for confirmation from Sears of the order even though I already forwarded the order confirmation and then the delivery shipment confirmation but am still getting responses that they are awaiting confirmation from Sears.com.

Desired Settlement: Ebates cash back into my account and a check mailed ASAP.

Business Response: Initial Business Response /* (1000, 5, 2015/05/12) */ Hello ****, Today we have credited this order to your account, you should see it reflected there now. We apologize for any inconvenience caused. Please let us know if we can assist you with anything further.

5/27/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates has failed to pay me the $42.87 that was due to me on 5/4/25. RE: Inquiry #XXXXXXX I have not received the $42.87 that Ebates was supposed to send to me on 5/4/15. I have contacted them on multiple occasions via their website and have received no resolution. I first contacted them on 5/18/15 to inquire as to why I had not received the payment via PayPal. They claimed my PayPal account was unregistered. I checked with PayPal and found out that this was not true. In addition, I have been using the same PayPal account for years and have been receiving and making payments with it to other companies recently, with no issues. It appears Ebates is the only company that seems to be having an issue paying me through my PayPal account. I then responded to their incorrect answer and was told I would be referred to their Accounts/Payments department on 5/20/15 but have not received any other communication. I would like them to submit the payment to me via my same PayPal account that is currently registered and active and it is the same one they've paid me through without issue in the past.

Desired Settlement: I would like them to submit the $42.87 payment to me via my same PayPal account that is currently registered and active and it is the same one they've paid me through without issue in the past.

Business Response: Final Consumer Response /* (2000, 11, 2015/05/27) */ This has been resolved.

5/19/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In December 2014, I signed up with Ebates and made a few online purchases via their website.To date, I have a total $96.47 which I have accrued from my online purchases through Ebates.I have been waiting since February for them to send me that check, but they claim that I have abused their referral program.No one has referred me to Ebates; I have signed up on my own and I have not received any referral bonuses or any other incentives.I used their website for my purchases, they made a commission from my purchases, and now they are required to pay the cash back that I have earned by using their website for my purchases. They have not sent me my check, which means that they have stolen my money.I want my check which I am fully entitled to.

Desired Settlement: DesiredSettlementID: Refund I want my check for $96.47.

Business Response: Initial Business Response /* (1000, 5, 2015/04/30) */ Dear BBB, This member is permanently banned from Ebates. Our terms of membership are clear on this topic. "Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards."

5/11/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I did an offer multipule times the company im doing the offer for set their offer to be unlimited. unable to see the order they have closed my account

Desired Settlement: I would like to be fully paid they owe me 340 dollars they paid me thirty for the january and havent paid me at all.

Business Response: Initial Business Response /* (1000, 5, 2015/04/15) */ Dear BBB, Due to abuse of our program, this account was deactivated in October 2014. Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) did you all get paid for that

5/10/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: not paying what they legally promised & defraudimg! they pay users kickbacks from merchants commissions received. they never credit most purchases, don't believe, register for an acct. not, paying, me causing anxiety with nasty nasty, defiant customer serv. made without proof accussations, their app never logged activity properly and accessed personal information iln a violatory manner. they are infoumas for this and fradulant. pay what u owe.

Desired Settlement: pay what you owe and promised, obey laws and stop this harrassing behavior.this is horrible.

Business Response: Initial Business Response /* (1000, 6, 2015/04/07) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Dear **** and BBB, Below is our reply to **** on April 2nd. We have not yet received a reply. Dear Valued Member, Thank you for taking the time to write to us. I apologize for the delay with your payment. It turns out some of the accounts listed as your referrals were created by the same user. This will definitely cause a delay with your payment. Each member is allowed one account and each member must create their own account and make their own purchases in order to participate in the referral program. Please keep in mind that this program is intended to drive new member sales to our merchant stores and not the same user(s) placing orders from different accounts. The accounts marked as duplicates are: *****@mailaroo.com *******@mailaroo.com *********@outlook.com *******@yepmail.net We can quickly resolve this by consolidating the accounts marked as duplicates. If you would like to do this please let me know which email you would like to keep and I can consolidate the accounts and request a payment. Thank you for using Ebates every time you shop online. ***** Customer Operations Analyst Ebates Initial Consumer Rebuttal /* (3000, 8, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) they are liying. simply lying. they were told everything and told that if they do not resolve they wil deal with bbb. this is fabricated. they did notcredit me with purchases, most of them. after i complained they sent me this. it's crazy. these are empty accussations, consolidate accounts that are not mine. they were paid by merchants but, refuse to pay out. the end, fraud. my REPLY IS: pay what you owe, this is agitating. i called bbb because the company gets away with this.use google. pay and close acct. there is ultimately no - non whatsoever evidence that their lies can be true. i am done. i no longer am discussing this except for refunds. thats all. how sad. their own words. "IT SEEMS THAT," *seems* means nothing but a way to act incorrect. they LIED to all enteties. me- merchanrt and the bbb. they get paid but act shady!! Final Business Response /* (4000, 10, 2015/04/14) */ Dear BBB, Ebates has decided to honor this request and issue a payment to this member by Friday, May 15th. Sincerely, Ebates Final Consumer Response /* (2000, 14, 2015/05/10) */ close case thank you, bbb!

5/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: No referral credit I signed up for ebates.com a few months ago because I'm a new mom and I purchase a lot of things online. I referred various people two ebates.com.a couple of my friends use my email when signing up for their account made purchases the rule ebates.com and I never received the credit for these purchases. when I called Ebates and explain the situation the first time I was told I needed to get all of the people information to track down these purchases.that just became such a hassle.So I decided the next time I refer my friends and family to ebates, it make a purchase with their email I was going to use my credit card to pay for their purchases it to make sure I got my credit and they got their items. I got $75 in my account for the referrals based on a promotion ebates.com was doing. I checked my account and they took all my money away. I tried to speak to someone and no one has gotten back to me. I am very upset because I feel the company is being deceptive by promising referral credit and then taking you back when it's time to be paid out

Desired Settlement: I would like my referral money back into my accountand paid to me.

Business Response: Initial Business Response /* (1000, 5, 2015/04/28) */ Dear BBB and ***** ******, This member has abuse our referral program. To resolve this, we'd like to consolidate the accounts in her name. ***********@gmail.com *************@gmail.com In addition, these two other accounts that she created. **************@gmail.com ***************@gmail.com This is the next step in resolution. Please authorize this consolidation so that we can move forward. We explained this on the phone recently, but ***** ****** hung up during the call. Thank you, Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I explained to company before those were no my email address. Those are the emails of my referrals. I used my credit cards whePlacing the orders before For my frienda and family. I hung up the phone customer servicE person kept accusing me of owning all of the emails. I am a grown Adult, there is no reason for me to lie.It is a shame that a company acts this way to customers.

5/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Good evening How are you? I hope this case can be resolved with the help of Best Business Bureau. I have shopped through ebates back in december of 2014, have made about 50 purchases using the ebates link and unfortunately was credited only for 11 clicks, even though I have receipts and all other proves like order number etc. When I contacted support for the first time they were extremely helpful and then credited my account without any issues but then later then werent helping me at all

Desired Settlement: Please credit my account with the cashback

Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ Hello ****, Per our previous conversations with you It has been determined by Straight Talk that your orders utilized a non-Ebates discount. As a result, Ebates has earned no commission for these sales and Cash Back cannot be awarded. More information on this topic can be found at http://www.ebates.com/help/exclusions.htm#specialoffers. Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good morning How are you? Thanks for your response but I still think that is false advertisement, some of my friends got the cashback from ebates on all their straight talk purchases I only get few. So I am wondering how it was determined, who gets it and who doesnt. Thanks Final Business Response /* (4000, 9, 2015/04/22) */ Hello, We do not in any way state that Cash Back is earned when discounts that do not come from Ebates are utilized. In fact we have it posted that doing so will render orders ineligible. We cannot speak to why another member may have received cash back, only to this specific case. We apologize for any inconvenience this may cause.

5/4/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had initially joined Ebates late last year. In the tie since signing up, I have purchased almost One Thousand Dollars in items, and wet through Ebates each time in order to receive credit for each purchase. The most prominent site I use is Ebay, with items paid through Paypal, I have screenshots of my entire record of what I have purchased. In early February, I received an email from Ebates stating that I had earned $20.00 in rewards, as of Febuary 15th. I have screenshots of this email notification as well. I had entered my Paypal information, so that I could have the money sent to the balance on the account. Since then, I have not received any kind of response from Ebates regarding the rebate I had earned. I had contacted their Customer Support line, through both their phone number and email, and still have not received any response as to why I have not received my rewards. At this point, I have not received the service that I had signed up for, and am a bit frustrated. If needed, my email through Ebates is ********@gmail.com.Thank You very much for your time.

Desired Settlement: DesiredSettlementID: Refund I would like the rebate, of which I have proof of, to be honored and sent to me.

Business Response: Initial Business Response /* (1000, 5, 2015/03/23) */ Dear *******, I have responded to your email now requesting the documentation that you mention. I am also re-sending the payment of $2.50 this week since you did not receive that payment. It will be issued again by Friday, March 27th. We appreciate your patience. Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The 10 pages of pay pal shows 100 transactions and they only gave us a credit for three of those. Also, on the $20 big fat check was not for referring someone. They asked to consolidate emails so they can pay $20.00. This is a scam. They are making money off people and not paying them. We will close the ebates account. When I do close this E bates account they better not use it . How disappointing this has been. Final Consumer Response /* (3000, 15, 2015/04/16) */ Thank You very much for all your help, and fast response. I did receive an email saying they sent $50.00 via Paypal, however they did not specify the email of the account they sent the funds to, and it did not show up in my Paypal account at all. The transaction ID is 07BXXXXXXXXXXXXXU Final Business Response /* (4000, 17, 2015/04/17) */ The account was set up by the member to pay this Paypal account: *********@att.net Do you need us to make any changes? Ebates

4/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When signing up,people were told they would receive a gift card. I signed up TWO DIFFERENT TIMES,and NEVER received a gift card! Not even an email! I signed up twice,once with one email,and then months later with a different one(thinking it didn't go through or something). I kept their toolbar on my computer,despite it's annoying pop ups,and messing up my computers performance. Still no gift card. I emailed them,I don't know how many times about not receiving the gift card,or credit for using Ebates! Today I emailed them and told them to remove my emails and send MY CARD! I actually got an email saying the card was expired! How can it expire when I didn't get one!!!??? Such unfair practices! Not cool! They need SHUT DOWN!!!

Desired Settlement: BOTH gift cards owed,and no more emails from them,ever!

Business Response: Initial Business Response /* (1000, 5, 2015/04/10) */ Hello, In looking at your account it appears this matter was handled by a Customer Service agent on 4/9. The gift card we added will be sent out within 4 weeks. Only one gift card will be sent as you are only allowed one account and as such only one gift card. Thank you!

4/24/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to provide the ebates credit to account as promised We have an account with ebates. It is in my wife's name, ***** ******* Redondo-**** since we didn't want to set up two separate accounts. On March 21, 2015, we logged into ebates and then after logged in we went to the WalMart site to purchase a deep fryer. We paid $29.95 for the deep fryer with a guarantee of 4 percent credit back from ebates. Since I don't trust companies like this that promise rebates on purchases I sent a customer service request to ebates to ask how we can tell if our purchase is acknowledged by ebates and how we can be sure they will, in fact, credit our account hte $1.20 which is the 4 percent of hte $29.95 and below is a direct quote from their e-mail reply: "Dear *****, Thank you for your email. When you click through from Ebates to one of our many merchants, we create what is called a shopping ticket. This is also referred to as a shopping trip or tracking ticket. A shopping trip is a unique number that allows Ebates to recognize each time you click through from our site to a merchant site. For the date of your purchase, March 21st 2015, I see that you have a Walmart shopping trip number of XXXXXXXXX. This is good because we know you clicked through from our site to Walmart on the date you placed your order. Orders typically post to your account within 2 days of your purchase but sometimes it may take up to 7 business days for your Cash Back to be credited to your account. If you do not have your Cash Back for this order added to your account by March 28th 2015, please reply directly to this email with your order confirmation so that I may add your Cash Back to your account. Ebates wants to make sure you earn the Cash Back you deserve, so if you ever have any questions please feel free to send our Customer Care team an email and we will be happy to assist you." Notice they state that they acknowledge our purchase as valid and that they will pay the ebates in 2 to 7 business days. Here we are on April 22, 2015, a full 32 days after our purchase, and we have not yet received our ebates for this purchase. There's no way ebates can claim they didn't know about this purchase, or that they don't recognize the purchase, since in their e-mail they said the acknowledge it and they give us the trip number for it. I told my wife when we made this purchase that I bet ebates will not give us the credit to our account and I was correct as usual. Does $1.20 ebates to us cause your company to go bankrupt? Don't promise to do something when you are not going to do it.

Desired Settlement: Credit our account for the required amount of this purchase through ebates. Ensure that this doesn't happen again since I notice there are so many instances of ebates failing to pay on valid purchases. We want an apology from ebates for this fail.

Business Response: Initial Business Response /* (1000, 5, 2015/04/24) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Dear Mr. **** and BBB, We were able to resolve this with Mr. **** over the past few days. I believe that this complaint was filed before resolution was finally reached. We are sorry for the trouble. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/04/24) */

4/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: my Ebates account: it is shown Ebates sent me a check $20.79 on Feb X XXXX, but I never get the check. inquired 4 time by email, never get respose. it is shown in my Ebates account: I earned a $20.79 cash back last year, Ebates sent me a check $20.79 on Feb X XXXX. but I never get the check. I sent 4 emails to Ebates to tell them that I did not get the check, but no response from them. please help me to get my cash back. My ID in Ebates is: *********@yahoo.com Thank you for help.

Desired Settlement: please response my inquiry. please re-issuse my cash back check. ****

Business Response: Initial Business Response /* (1000, 5, 2015/04/09) */ Hello, We have requested that a new payment be issued to you. We will be sending your new payment on May 9th. Please be aware that check number XXXXXXX, will be voided soon. We apologize for the delay, and appreciate your continued patience. Please notify us if you have any further questions or concerns. Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) After I filed in BBB, Ebates immediately sent me a email told me that they are going to send a check in May 7 (they ignored all my 5 times inquires before I filed them in BBB). My point is I did not get the check they said they mailed to me, why I have to wait until May 7th? They can easily void the check they mailed to me if there is a one. I want my check now. Final Business Response /* (4000, 9, 2015/04/21) */ Hello ****, Unfortunately, we are unable to process the replacement check any sooner. We must allow time for our bank to cancel the previously sent check and ensure it has not been deposited in any account. We apologize for any inconvenience this may cause. Today, as a show of our appreciation for your patience and understanding I have added a $5 credit to your account which will be paid out on your next eligible pay date. Thank you. Final Consumer Response /* (2000, 11, 2015/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) seems no other option for me. I will wait until my next eligible pay day. Thank you, BBB and Ebates. ****

4/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: eBates.ca credited a cash back for my purchases on shop.ca, and later on it took back the money from my account at its own discretion without notice I have an account with ebates.ca (login **********@yahoo.com). ebates.ca provides cash back into member's accounts when they shop online by visiting merchant websites via links provided on ebates.ca site. On Nov 14 2014 (order # XXXXXXX), Nov 26 2014 (order # XXXXXXX) and Dec 17 2014 (order # XXXXXXX), I used ebates.ca to purchase Esso gas cards from shop.ca (in $500, $1,000 and $1,000 respectively). For these three transactions, I received cash back of $86.50, $193.73, and $224.89 respectively. For each transaction I received an email from ebates.ca one day after the transaction confirming the cash back of the above stated amount had been deposited into my ebates.ca account. Since then I could see these cash back items in my ebates.ca account online until a few weeks ago. When I logged into my account in Feb 2015 I surprisingly noticed that all these three cash back items disappeared. I then contacted ebates.ca and they explained that their terms & conditions made an exclusion to not honor cash back on gas card purchases. However, I disputed for the following three reasons: 1) The way the gas card transactions were presented to me was very misleading. When I bought the gas cards, shop.ca was offering a discount i.e. $25 off $500 gas cards. This promotion was independent from ebates.ca. Because I went to shop.ca site via ebates.ca (which is the way ebates.ca will provide cash back), when I made the purchase, shop.ca did not allow me to get the discount offer by specifically saying that I would get cash back from ebates.ca and thus they could not combine both offers. On shop.ca order/payment page there was a box where consumers could input a promo code (which in this case was advertised on shop.ca to everyone) to get the $25 discount offered by shop.ca, and when I proceeded to that page the box for promo code was disabled and instead there was a clear message saying it's disabled because I was going to receive cash back from ebates.ca. I do not disagree there might be exclusion causes in ebates.ca terms & conditions hiding somewhere in the fine prints, but the way the whole purchase process was designed between ebates.ca and shop.ca was leading every average consumer to reasonably believe their purchase would qualify for the cash back. 2) Right after I placed the order ebates.ca sent me an email clearly confirming the cash back had been credited and in that email there was no words like it's pending approval and the email did not say under any circumstances the cash back could be reversed in the future. This email was the only communication I had ever received from ebates.ca regarding these transactions. When any average consumer received such a confirmation email, they would just reasonably believe the money is in their hands without thinking further about the hidden terms & conditions. 3) Since I received that email the cash back clearly showed up in ebates.ca under my account for over a month. When ebates.ca at its sole discretion took away the cash back which had already been deposited into and showing up on my account, I did not receive any communication from ebates.ca. Even if ebates.ca had a legitimate reason to reverse the cash back (which I don't believe they do), the approach they took to process the reversing without letting the impacted customer know is completely unacceptable. With all these reasons, I insist these three cash-backs honored to me in full.

Desired Settlement: With the above stated reasons, I request the cash back of $86.50 for order #XXXXXXX , $224.89 for order #XXXXXXX, and $193.73 for order #XXXXXXX honored to me.

Business Response: Initial Business Response /* (1000, 5, 2015/03/04) */ Hello *** and BBB, The cash back reward for the orders was was cancelled due to the purchases being for gift cards. As listed prominently on our Shop.ca page Cash Back is not available on Alcohol, Video Game Consoles, Video Games, Video Game Accessories, Gas Cards, Gift Cards, Gift Certificates or any eGift Card purchases at this time. That page can be found here http://www.ebates.ca/coupons/shop-ca We are happy to offer cash back on any non-excluded items, but earn no commission on the items listed and hence are unable to pass *** Cash Back on to you. We apologize for any inconvenience this may cause. Initial Consumer Rebuttal /* (3000, 7, 2015/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from ebates.ca stuck to that gift cards are excluded from receiving cash back. However, I am not disputing the fact that ebates.ca had a disclaimer on that exclusion clause. My complaint is grounded on two facts: 1) that the purchase process designed between ebates.ca and shop.ca is leading any average consumer to believe they will receive a cash back for the gift card purchase, and 2) that the way ebates.ca handled the cancellation is not acceptable. When they cancelled the cash back, the cash back had already been sitting in my account for over a month, and they just eliminated the record without any communication to me. It's just like you received some money in your bank account and later on the person who sent the money said they needed to take it back, and then the bank just made it disappeared from your account without any notification, and plus they even erased the transaction record of depositing. Final Business Response /* (4000, 18, 2015/04/06) */ Hello, I apologize for the delay. I have credited the amount to your account today and you will see it reflected there within 24 hours. Please let us know if we can assist you with anything further. Final Consumer Response /* (2000, 20, 2015/04/07) */

3/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to issue cash back in the time that it was supposed to be issued. I have been waiting for quite some time to get my cash back from ebates. I received my January cash back statement saying that I would be getting $118.10 to be issued on 2/15/15. I have yet to receive that payment. When my February cash back statement came in it then said I wouldn't be getting at payment until 5/15/15. I don't feel like I should have to wait when it is stated that I would receiving the cash back in February. I sent an email to the company in which they replied saying that it would be sent to the Account/Payments Department, but I have yet to hear from the Account/Payments Department. My account number is XXXXXXXX.

Desired Settlement: I am wanting to receive that amount that I was supposed to receive for my February cash back of $118.10. It can be sent to the address that is on my ebates account.

Business Response: Initial Business Response /* (1000, 5, 2015/03/27) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Dear Ms. **** and BBB, We are sorry for any delay. Each member is only allowed one account. Please let me know which email address you would like to use. I can then consolidate the accounts and get a payment issued on April 10th. Here are the duplicate accounts: *****************@yahoo.com *********@hotmail.com ****************@gmail.com **********************@yahoo.com Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sorry for all of the accounts one was for a family member, I did not realize that I still had the other accounts. I am currently using the *********@hotmail.com account. Thank you very much.

3/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have not received my $20 payout after two different cycles (6 months) with no help from customer service After contacting the company the first time there was an issue with multiple accounts which was taken care of but after that, I still had an additional $20 pending for my account that they will not pay out to me for using their website, I have contacted them multiple times just being told that someone else will email me, which I have to wait a few weeks and email again before they actually push the issue forward for someone to reply to me. They will not pay out my $20 and have horrible customer service and are not honoring their advertising!

Desired Settlement: $20 owed!

Business Response: Initial Business Response /* (1000, 5, 2015/03/04) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Thank you for letting us know. I will see that the $20 payment is processed today. We appreciate your patience. Sincerely, Ebates

3/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ebates.cn has blocked my account with several hundreds dollars in it. I have contacted them but nobody can resolved this issue. since ebates.com recommended me to ebates.cn, so I have to seek help from the official company ebates.com. please contact and resolve mu issue ASAP.

Desired Settlement: more than 600 dollars rewards in my account *********@gmail.com. I hope this amount to be sent to my paypal ASAP.

Business Response: Initial Business Response /* (1000, 5, 2015/02/23) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com We appreciate your patience while we worked to resolve this matter. Per this request, *********@gmail.com is now an active account for Ebates China. Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account is still locked When I tried to log in

3/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to issue cash back based on dollar amount of purchased products. Ebates promises to pay cash back when you purchase from vendors using their portal. On 4 separate purchases thus far they have not honored their contract to pay the cashback based on the the purchase price of goods purchased. They arbritrarily reduce the amount and pay a lower percentage. II have contacted customer service numerous times and been blown off and given fraudulent information. On one particular purchase, ebates owes $4.80 due to their miscalculation of the purchase price which is plainly stated on the receipt I provided.

Desired Settlement: I expect Ebates to honor their agreement and pay the cashback for the items purchased.

Business Response: Initial Business Response /* (1000, 5, 2015/03/09) */ *****, We would be happy to assist you but show no record of any emails being sent regarding any issues. Can you please let us know what email you use and how you attempted to contact us? Also, could you let us know the specifics for the order/s you are referring to? Thanks! Initial Consumer Rebuttal /* (3000, 7, 2015/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The particular referenced case is Where's my Cash Back? #XXXXXXX. Final Business Response /* (4000, 9, 2015/03/11) */ *****, Thank you for providing that info. I have credited the remaining order amount which adds $5.83 in cash back to your account. Please let us know if we can assist you with anything further. Final Consumer Response /* (2000, 11, 2015/03/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ebates advertised $25 credit for every person you refer to ebates that makes a puchase over $25 Ebates.com advertised that they will give $25.00 for each referal that purchases something for $25.00 or more BETWEEN Oct 1st and Dec 31st, 2014. I referred 3 people who all made purchases. I wasn't paid on the date that was shown in ebates. When I contacted them they emailed me that my referrals wouldn't be honored because those people and I quote "Each person that you refer must sign-up on their own, provide their own name and mailing address, and make a $25 purchase using their own payment information." The people I referred had signed up by themself using their own email address, and mailing address. It its a 2 family unit, there is nothing I can do about that! My response back was "I have several people in my household that I referred. Using my account **********@gmail.com I referred Liam ****** (***********@gmail.com) , ****** ********** (*******@pride.hofstra.edu) and Igr ****** (*******@yahoo.com). All parties made purchases of over $25 using their own ebates accounts. First, please explain how this is a violation? Accounts that you have forward don't show me anything, can they all be associated or related one way or another - yes, possibly, but that is neither here, nor there. I live in a multi-dwelling unit with many people." I been an ebates customer for a long time and this is the first time I am having an issue with them. I will further refrain from using them in the future! I THINK THAT IS FALSE ADVERTISEMENT ON EBATES BEHALF AND I AM MAKING A FORMAL COMPLAINT.

Desired Settlement: $75.00 as advertised (3 people, $25.00 each)

Business Response: Initial Business Response /* (1000, 5, 2015/02/26) */ Dear **** and BBB, Our team is trying to work with you, but you have not yet responded. Here is our last message to you. Hello Yelena, Thank you for your reply. You may only refer a member once. **********@gmail.com **** ****** *******@fdny.nyc.gov **** ****** ***********@fdny.nyc.gov **** ****** *******@yahoo.com igor ****** ***********@gmail.com **** ****** ... ****** ********** *********@gmail.com ****** ********** **********@gmail.com ****** ****** *************@gmail.com yelena lyutina *******@pride.hofstra.edu yelena lyutina Also referring your own accounts and duplicate accounts is considered abuse of our referral bonus program. Thank you for using Ebates every time you shop online. ***** Customer Care Ebates Initial Consumer Rebuttal /* (3000, 7, 2015/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't know why all of those email addresses are there, I only know of three people that I personally refered-who made the necessary actions. They were **** ****** (***********@gmail.com) , ****** ********** (*******@pride.hofstra.edu) and Igr ****** (*******@yahoo.com). Two of those people are family members, and one is a friend. Therefore in my book, what ebates did is called false advertisement. Do I know if those three people refered other people? No I don't know thT, but all I can tell you is that I refered those 3 people and they all made purchases as required by ebates for me to qualify for the promotion. Final Business Response /* (4000, 9, 2015/03/02) */ To resolve this, can we please consolidate all the accounts that are in your name: Yelena ******? From the list in the previous message. Creating duplicate accounts for self-referral is not allowed. The consolidation should help us resolve this. Final Consumer Response /* (4200, 11, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already told you my account is **********@gmail.com. I AM NOT ASSOCIATED WITH ANY OTHER EBATES ACCOUNT. do they belong to someone else? I'm assuming so! Resolve it anyway you like, but whatever you decide to do, I want to have my referral bonus promptly. It was suppose to be deposited by feb. 15th, so it's already 2 weeks overdue!

2/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: have not received any earned payments since 8/9/2014. 2 payment dates have not been paid thus far, No one wants to help from Customer Service ebates is a site which offers cash back on your purchases by shopping through their website. They promise to send you a payment of accumulated cash back once every three months. The last payment i received was on 8/9/2014, since then two payment periods have been missed. No one answers my requests from their customer service email, and when i try to call the representatives tell me that someone will call me back - no one ever does. They say they do not know why the payments have not been mailed to me - basically no one knows how to help. I am just getting the run around. I have sent them countless emails (at least 12) and made several calls to the phone number they provided. I have a list of all the " pending cash back" that has never been sent to me , which i can provide

Desired Settlement: I would like the payment to be finally sent to me from ebates for the cash back i have earned through shopping using their website. the total amount I am owed is $289.82

Business Response: Initial Business Response /* (1000, 5, 2015/02/24) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Thank you for your note. Payment for this Ebates account is scheduled for today. We are sorry for the delay. Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates states on their website that a check for $61.71 was sent, but it has not arrived. It does not take a week to a month for the check to reach me. 2/11/2015 Hello, On 2/2/2015, Ebates states on their .com website that a check for $61.71 is being sent to me. It usually takes about four days for the check to arrive to me. I have waited nine days for it to arrive via the USPS. Since it has not arrived I wrote to Ebates and they replied via email. Seth, via email, of Ebates states that I should wait thirty days for the check. I see no need to wait for it knowing what I know. I replied to Seth's email, without his response, to issue a new check because i highly doubt that the check is coming. It would be a better service to Ebates to investigate the whereabouts of the check now than wait another minute. Still, according to Seth, Ebate's customer service, I need to wait until March 2, 2015 and report back to Ebates. I need not wait to know that the check is not coming. I prefer to have the check for $61.71 reissued and Ebates can locate the lost check by or after March 2, 2015. Regards, ***** **********

Desired Settlement: 2/11/2015 Hello, I prefer to have the check for $61.71 reissued and Ebates can wait for the check by March 2 of thereafter. The check can be sent to me at the same physical address on my Ebate's online account with them. Regards, ***** **********

Business Response: Initial Business Response /* (1000, 5, 2015/02/13) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Dear Ms ********** and BBB, This check was sent out last week to this address: **** ********** ** ********* ** XXXXX-XXXX We are sorry to hear that it has not yet been received. Please let us know if it still has not arrived by Feb. 20th. We'd be happy to stop payment and issue a new check at that time. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 8, 2015/02/13) */ 2/13/2015 Hello, Ebates has successfully delivered the check for $61.71 to me, today. Thank you for your patience and understanding. Regards, ***** **********

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceptive Practices for Denial of Cash Back Purchases. On December 13, 2014, I placed an order with QVC, Inc (QVC) for $983.16 and requested a cash back refund of 2% from Ebates. Ebates claimed to have research the eligibility of the cash back rebate with QVC, Inc and was advised that the purchase did not meet the terms and conditions because "it has been determined by QVC that this order was placed in a manner which gave the credit for the sale to another affiliate of theirs. As a result, Ebates has earned no credit for this sale and Cash Back cannot be awarded...." I subsequently contacted QVC's customer services department and was advised that such information was not provided and that the sale is construed as a direct sale with QVC. This position corresponds with information reflected on the order's invoice; to wit, reflecting a sale from QVC and not from an "affiliate of theirs." Therefore, I once again shared the results of my research via QVC with Ebates but received a responsive email from Ebates reiterating the same reason for denial of the cash back rebate. From review of prior complaints, it is an seems to be an apparent practice of Ebates to dishonor submissions for cash back rebates for sizable purchase amounts. I therefore renew my request for Ebates to adhere to the terms and conditions as stated on its website and issue a rebate of 2% of the aforementioned order.

Desired Settlement: I request Ebates adheres to the terms and conditions as stated on its website and issue a rebate of 2% of the related order at issue.

Business Response: Initial Business Response /* (1000, 5, 2015/02/09) */ *****, Per our investigation into the order you submitted to us we were informed that your order was ineligible for Cash Back due to your use of a search engine during your shopping trip to visit other sites which broke the Ebates link. Per our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase. We will credit this order as a one time courtesy, but cannot do so for future orders which are denied for this reason. You will see this reflected in your account within 72 hours. Initial Consumer Rebuttal /* (2000, 7, 2015/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I accept the company's offer to credit my rebate to my account, the defense provided is inaccurate for I was redirected to the retail's store main website via Ebates' website through use of its "token". The purchase was made from the retail store's website and no third party was directly involved and no navigation from the store's website was performed. The retail store confirmed this was a direct sale with its company. Thus Ebates' mitigating factors are questionable. In any event, a credit will resolve this issue.

2/4/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Difficulty getting site to take mailing address. No response from customer service. I followed the instructions and currently am told via email that I have my rebates waiting. They ask for mailing address which I have provided multiple times. Every time I enter it, the site tells me that I will get a confirmation email within 30 minutes. The confirmation email never comes but I do get all my notifications from ebates. Have checked spam as well. Nothing. I contacted customer service via email - no response.

Desired Settlement: Contact from customer service and resolution of a way to get them to accept my mailing address so that my check can be mailed to me.

Business Response: Initial Business Response /* (1000, 5, 2015/01/19) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Dear Ms. ******* and BBB, We are sorry for this trouble and we have added the address from this complaint to the Ebates account now. Sincerely, Ebates

1/21/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I had an order through Guitar Center on January 7, 2015 totaling $609.40. Ebates will not honor their 4% Cash Back advertisement. On Jan 7, 2015 I clicked through Ebate's website for a Guitar Center purchase. My purchase total was $609.40 and am supposed to receive 4% cash back on that purchase. As of yesterday, 1/15/15, that still was not showing in my account so I contacted Ebates regarding that. Today I was informed that I would not receive the cash back due to me because they are claiming that I went through another site to get cash back which is not true. My order number with Guitar Center is XXXXXXXXX. This is the correspondence I received from Ebates: Hello ****, It has been determined by Guitar Center that this order was placed in a manner which gave the credit for the sale to another affiliate of theirs. As a result, Ebates has earned no credit for this sale and Cash Back cannot be awarded. In most cases, this is caused by Using or even attempting to use any coupons, offers or promotions that were not offered by Ebates. This could be due to coupons/discounts/promos offered from coupon sites or special promotions offered to members of a merchants email list or rewards program. Basically, any special offer not exclusively offered by Ebates. Visiting any other sites during the shopping session, especially any sites that offer shopping rewards, coupons or discounts. Visiting other sites can result in the store giving the credit for your purchase to another site/affiliate. More information on these topics can be found at http://www.ebates.com/help/exclusions.htm. If you would like to discuss this further please feel free to respond to this email. We would be happy to assist you and help ensure that you earn credit on all your future purchases. I did not use any coupons on this order. This is a classic bait and switch case.

Desired Settlement: I would like the cash back of $24.38 that is owed to me (4% of $609.40)

Business Response: Initial Business Response /* (1000, 5, 2015/01/19) */ Dear Mr. ********* and BBB, We are sorry to hear about this trouble. Ebates did not earn credit from Guitar Center for this order but we do value you as an Ebates shopper. Today, I have added the cash back to your Ebates account for this purchase. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2015/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/8/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates is refusing to honor cash back on a purchase On 12/19/14 I made a purchase (Order #: XXXXXXX and Customer #:XXXXXXXX) at Amsterdam Printing for $2614.13 before accounting for taxes and shipping. After taxes and shipping I was billed @2811.55. Ebates.com advertises 5% back for Amsterdam Printing purchases. There are ZERO exclusions listed for Amsterdam Printing. I used the 20% holiday discount code that I saw as soon as I clicked through Ebates.com to get to Amsterdam Printing. I communicated with Ebates.com customer service today (12/29/14) to checkon the status of my rebate and their response was: "It has been determined that it was not credited to Ebates due to the use of a non-Ebates coupon/discount. As a result, Cash Back cannot be awarded for this purchase. When using Ebates it is important to only use the coupons/discounts listed on our site, as the use of any other coupon/discount can render your order ineligible to receive Cash Back." I found this coupon code through Ebates.com and there is not a single exclusion listed for Amsterdam Printing. This appears to be a case of bait-and-switch advertising, with Ebates.com not wanting to honor their 5% discount offered.

Desired Settlement: I would like a rebate of 5% of the subtotal of my order, $2614.13, totaling $130.71.

Business Response: Initial Business Response /* (1000, 5, 2014/12/30) */ Hello ********, At this time we are awaiting word back from Amsterdam Printing regarding this order. We have not received any acknowledgement that this order is eligible for cash back or the commission we would normally received. Until we do we are unable to credit this order. I will personally keep an eye on this inquiry and let you know as soon as we receive a respond from Amsterdam Printing. If you have any questions while we are awaiting that info please feel free to contact me at ********@ebates.com. Thank you. ******* Customer Care Manager Ebates.com Initial Consumer Rebuttal /* (2000, 7, 2015/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Very happy with a fast resolution.

12/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Not honoring rebate when purchased through ebates On monday dec 1st ebates had cyber monday sale and i bought magazine subscription through magazines.com because ebates was offering 53% cash back i have emails to prove purchase was made and see tracking shopping trips corrilating i contacted customer servive and they are not honoring rebate.

Desired Settlement: My rebate of 53% of 63.00

Business Response: Initial Business Response /* (1000, 5, 2014/12/08) */ We honored this member request on December 6th. Thank you.

12/22/2014 Problems with Product/Service | Read Complaint Details
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Complaint: This business makes it hard to find the unsubscribe from their emails and advertising. Make it stop. remove from mailing list

Desired Settlement: remove from mailing list

Business Response: Initial Business Response /* (1000, 5, 2014/12/04) */ Thank you for letting us know. We see that all email should be stopped at this time.

12/19/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Ebate.com advertised if you shop through their website at a particular store you will earn cash back on your purchases. When I shopped through their website in December of 2014, they indicated through their website that I earned $24.00 in cash back. I was told the check was mailed out on December 9, 2014. I have yet to see this check. I emailed customer service to be told that if I don't receive the check by January 30, 2015 they will look into it. It should not have to wait this long if this is a legitimate.

Desired Settlement: I am asking that the $24.00 be mailed to me now. I should not have to wait over a month.

Business Response: Initial Business Response /* (1000, 5, 2014/12/19) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com This check should arrive to the member soon. We processed the payment on December 9th 2014 and it entered the mailstream shortly after. We sent the check to: ***** *************** **** ******* *** ******** ** XXXXX-XXXX Initial Consumer Rebuttal /* (2000, 8, 2014/12/19) */ The issue has been resolved.

12/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Used Ebates iPad app to purchase $838 of computer equipment to receive 4% cash back. Now Ebates denies the purchase was valid. Bait and switch scam. On Monday, Dec 8, I spent over an hour using the Ebates app to purchase a new computer for $838 (subtotal$900 with tax) to get 4% cash back. I used Ebates coupon to get 20% off and was sent to Dell's site on the Ebates browser. My Ebates shopping trip is **** #XXXXXXX. I filed a request to find where my cash back was. I received and email on 12/157 days later. EBates denies the rebate. They say I used a non-Ebates coupon probably because on the Dell site the computer I wanted had an additional $50 off! At no point did the app indicate my Ebates rebate would be invalidated because of this. I realize now this is a BAIT and SWITCH SCAM. They get people to use the EBates really cumbersome and difficult app to buy an expensive item, and then renege on the rebate. Dell WINS! I bought a $900 computer! Ebates WINS! they get their payoff from Dell. I LOSE OUT on $33.52. I will never use EBates again.

Desired Settlement: I want my $33.52 4% rebate from Ebates

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Dear Ms. ****** and BBB, Today we have honored this request and added the Cash Back for this purchase to Ms. ******'s account. Sincerely, Ebates Initial Consumer Rebuttal /* (2000, 7, 2014/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Appreciate the quick response. Also received direct email from Ebates confirming the rebate amount. Thanks, BBB.

12/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates will not give me what I earned using their site as it is trying to claim "duplicate" accounts. I have used Ebates for almost a year and this is the first time I am having a problem with them. I first started using the site skeptically but once I realized it was a legitimate site started recommending it to my family members. As most hispanic families, my family is rather big and not everyone is tech savy. The people who I referred to this program were my mother (******** ****), aunt ******* ******* sister ****** ****), brother (******* ****), and fiance ******** ******** As other families not everyone is tech savy so once once of my family member agreed to using this website, I would help them and then let them use their account to make their first purchase so they could get their benefits. In November I was supposed to receive my check with what I had earn for the last three months. The days passed and I did not get anything. I contacted Ebates and was told I did not get paid because they claim I have duplicate accounts which I do not. They claim that my account, my mothers, and my aunts are the same account which is just incredible seeing as the addresses do not even match. My mom does not live with me and my aunt has all her mail forwarded to my mother's address. As mentioned before, my family is not all that tech savy so my aunt and my mother do not know how to use their accounts well and have not used them as much as I or my other siblings had. THAT DOES NOT HOWEVER MAKE EITHER OF THE ACCOUNTS DUPLICATES. My mother was supposed to place an order today for some make up brushes on the E.L.F site using Ebates but now will refine from doing so due to the blatant disrespect being shown by this site saying that I have made duplicate accounts. Instead of assuming now more than once that I have duplicate accounts, why not simply ask for proof of these people owning these accounts. We would have had no problem sending them a picture of my mother's drivers license with HER address that matches HER account or my aunt's green card. As I mentioned on an email to this company, I do not wish to consolidate any account because these DO NOT BELONG TO ME. These are of my family members who were interested in getting some cash back when they occasionally made an order online and made an account and were also willing to use my referral. These accounts were not made as duplicates and stating so again and again is insulting. Although we are willing to validate that these accounts belong to different individuals, we should have to since none of us could cash each other's checks since we are not the same person. My family was going to use the site for their christmas shopping but they can now forget it. All I want is the money that is owed to me that is linked with my email which is ************@ymail.com not *********@yahoo.com (my mothers) or my aunts (***********@gmail.com). Also, if the company thought that I had duplicate accounts, why did they never email me? I never once received an email about this. This should have especially been raised before the checks were to be delivered in November since some people planned on using that check to go black friday shopping to buy christmas presents for their family members.

Desired Settlement: I would like to just get my check for what I earned during the time I used the site and have the company issue an apology for assuming that duplicate accounts were made when they weren't. The money that I was supposed to get back was going to be used to get presents for my family during the black friday sale but unfortunately cannot be used now due to this.

Business Response: Initial Business Response /* (1000, 5, 2014/12/01) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com We are very sorry for this mistake that we made. I will honor your request, and the payment will be sent out this week. Sincerely, Ebates

12/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have failed to get appropriate response for a missing payment of over $400 I have reached out to your customer service on several times over the past week to no avail. My account attached to this address was due a payment of over $400 on 11/15 and I received nothing and have been going round and round with service about some alleged delay. I have several accounts from various email addresses I use for purchases and several days ago got an email that they were going to combine them and transfer my funds to a single address which is fine but still no payment.

Desired Settlement: Payment of rebates due

Business Response: Initial Business Response /* (1000, 5, 2014/11/25) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com We are sorry for the delay. The funds were sent out via Paypal on Monday, November 24th.

12/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Bought gift card and they informed me I couldn't use their rebates for gift cards. Should not have the option to buy if not available for rebate. I bought a $500 Esso gift card deal on shop.ca. using ebates I was supposed to get 20% rebate, but it didn't show up for a couple days so I emailed them. They said gift cards are exempt from the offer, and gave me a specific conditions page that stated this. However, I should not have been able to order the card through their service if there was no rebate available for it. Or at least, it should have warned me that the rebate was not valid for what i was buying. They refuse to do anything about it.

Desired Settlement: I want my $100 rebate or at least a portion of it. and I want them to change their system so this won't happen again.

Business Response: Initial Business Response /* (1000, 5, 2014/12/08) */ We are sorry for any misunderstanding. The rules for Cash Back on gift card purchases is clearly published on the Ebates.ca website. We are very sorry this happened and we have added a $20 bonus to this member account as compensation for the trouble the she experienced. Initial Consumer Rebuttal /* (2000, 7, 2014/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your response. I appreciate the effort to rectify this situation. Thank you! *****

12/4/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: They advertise a certain amount of cash back with each shopping trip and store but they are constantly not giving me my credit for numerous shopping trips I have made through their site.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like all cash back owed to me and my wife

Business Response: Initial Business Response /* (1000, 5, 2014/11/18) */ Dear ******, I am sorry to hear your orders have not been posting automatically as they should. I do not see any record of you having contacted our customer service team for assistance with this. If you have an order which should have posted we ask that you fill our our Where's my Cash Back form. Here is the link for that form. http://www.ebates.com/help/customer_care/wheresmycashback.htm Your orders should post automatically, but there are a few things that can keep them from being reported to us. If you use any security or ad blocking software you will need to ensure that they are not blocking the Ebates tracking tickets which are what we used to track your orders. Additionally, make sure you do not visit any other sites during your shopping trip or use coupons and discounts not found on Ebates. Doing so may give the credit for your order to another source. If you have specific orders you would like us to look into, please send me an email at ********@ebates with the order confirmations for each order and I will gladly take a look. Each confirmation must show the order number, order date and complete price breakdown. Thanks!

12/3/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Ebates.com has not honored it's 5% cash back offer for a Lenovo laptop I ordered on November 7, 2014. At 11:39am on November 7, 2014, I went to the Ebates.com website and linked to the ****** website. In doing so, I opened an official "tracking ticket" at Ebates.com, which is #XXXXXXXXX. I then ordered the ****** laptop. At 11:46am, I received an e-mail confirmation from ****** confirming my purchase, as copied below: Lenovo order# XXXXXXXXXX Qty Part no. Description Price Total X XXXXXXXX **** ***** -System details $ 799.00 Subtotal $ 799.00 Environmental Fee $ 0.00 Taxes $ ***** Total $ ****** I contacted Ebates with a copy of my receipt from Lenovo. Even with the confirmation/proof of purchase, Ebates stated they will investigate and that it take up to 30 days. This is not the first time they have not properly credited a purchase, nor is it the first time they have not credited a purchase on a Lenovo laptop (I've read a few such cases) - and I question if they are compensates by Lenovo and not passing ** on to the consumer - or engaging in false advertising.

Desired Settlement: I request the 5% cash back that I'm due based on Ebates.com's offer at the time of my purchase - as their upright adherence to California's Unfair Competition Law & California's False Advertising Law.

Business Response: Initial Business Response /* (1000, 5, 2014/11/17) */ Hello ********, In checking our records I do see that on 11/15 we informed you that we were submitting the order to Lenovo as we have not received credit from them for this order. We have in no way denied your claim, we are simply investigating the matter. Ebates can only credit an order if credit is received from the merchant. As long as the order was placed according to our Terms and Conditions our inquiry with Lenovo should be approved. At this point we are just awaiting a response from them as to why the order was not reported to us and hopefully with news that they will be crediting it. As mentioned this can take around 30 days, but we are hopeful it will be responded to sooner. As soon as a resolution is received we will be sure to let you know.

12/2/2014 Advertising/Sales Issues
11/30/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates refuses to honor a rebate that I earned shopping from their webpage. I have contacted them twice. On 5/20/14 I made a large purchase on BlueNile.com, after being redirected from Ebates to earn a 2.5% rebate. I waited until 5/29 to see the rebate on my statement, and then I submitted a claim with all the information required. The email was ignored / not answered, and on 10/10 I contacted them again to question the status of my claim and I was asked to send the information of the order again. In fact, all that was asked was in the email, but I also included some screen shots of my order. On 10/30/14 they responded: "It has been determined by Blue Nile that this order was placed in a manner which gave the credit for the sale to Retail Me Not. As a result, Ebates has earned no credit for this sale and Cash Back cannot be awarded" . My perception is that they are choosing not to pay me the aprox. $150 I'm entitled to. I researched what Retail Me Not is, and It was the first time visiting the page. I purposely used Ebates to get a hefty cash back, and my perception is that they are choosing not to honor their part. Can you please assist? Thank you, ******

Desired Settlement: I seek that the rebate / cash back be posted on my Ebates account, in the sum of $150, equivalent to 2.5% of the purchase I made in BlueNile.com

Business Response: Initial Business Response /* (1000, 5, 2014/11/03) */ Dear *******, We have reached out to Blue Nile for more information regarding this matter and they have provided us a breakdown of your click history which shows that you visited Ebates then clicked to Blue Nile and then once you placed items in your cart you visited two coupon sites, coupon-codes.com and retailmenot.com. I have attached the click history file to this case. As stated in our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase. We too would loved to have earned credit for this order but have not due to your search for coupon codes and as such have no ability to provide cash back for this order. We apologize for any inconvenience this may cause. Initial Consumer Rebuttal /* (4200, 12, 2014/11/30) */ Unfortunately, I missed the deadline. At this point, I would just like to point out that it was not solved to my satisfaction (they simply said no). It appears to me as a victory for the ingenious layer: somewhere in their long terms and conditions, they are able not to pay my reward. Additionally, the fact that they collected and kept my browser records is concerning. Thank you for your time.

11/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Contacted Ebates, inc about a payment that is due to my account on 11/15/14 was told it will not get paid till February. Have $98.02 that is due to be paid via Paypal from ebates, inc on 11/15/14 via my account info on ebates.com. Upon calling on 11/15/14 was told that a payment of $31 and some change was made in late October and that the $98.02 would be paid in February even though on my account i was told i have a pending payment of $98.02 on 11/14/14. Customer Service was no help.

Desired Settlement: I want my $98.02 paid out as i was told it would be on 11/15/14.

Business Response: Initial Business Response /* (1000, 5, 2014/11/17) */ Hello ******, The payment that Ebates sent you in October includes all Cash Back that posted to your account prior to October 1st. All Cash Back that posts between October 1st and December 31st will be eligible for payment on February 15th. Every 3 months, we send you a cash back payment for purchases posted during the previous quarter based on the schedule below. Purchases Posted Between Big Fat Check Sent Jan 1-Mar 31 May 15 Apr 1-June 30 Aug 15 July 1-Sept 30 Nov 15 Oct 1-Dec 31 Feb 15 We apologize for any confusion. Please let me know if you need any further assistance. Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ebates promised a payment on Nov 15th, 2014 saying there was a pending payment on 11/15/14. If ebates does not wanna comply, I am sure the NJ attorney generals office will be more than happy to take any legal action and recourse needed. Final Business Response /* (4000, 9, 2014/11/20) */ We honored this member's request on November 18th. Thank you, Ebates Final Consumer Response /* (2000, 11, 2014/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue fixed

11/18/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates' Paypal payment of $5.65 was never received in my account. On October 15, 2014, Ebates sent a $5.65 payment to my PayPal email address that was never received. They provided a Transaction id that is invalid in PayPal'* system.

Desired Settlement: Check or PayPal in the amount of $5.65

Business Response: Initial Business Response /* (1000, 8, 2014/10/31) */ Dear * ***, It appears that you were in contact with our Agent ****** recently and that he was able to get this payment reprocessed. If you need further assistance please let me know.

11/17/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Ebates promised a rebate through a purchase and they refuse to honor it. I purchased through an ebate link a membership from Lifelock Services. There was a promised 20% cash back. When it did not come through I contacted ebates and submitted all information they asked for including an email copy from Lifelock Services confirming my purchase. This purchase was made on 9/16/2014. The amount was $395.80 on my visa. When purcasing products through ebates, you receive a percentage back, usually timely. When this one did not appear, I contacted them and they asked for more info which I gave them. They say I did not go through ebates for my purchase even when there was a tracking ticket they use to confirm purchase. I have been an ebates user for over 2 years and know how to use their service. I have had to in the past request the promised rebate and they always come through eventually except for this purchase. I believe they do not want to pay a large 20% rebate. I have done everything they asked and they denied me today, 10/6/2104. I want it on the record that they did not fulfill their promise of service. If there was any confusion involved, my purchase was delayed after a month free trial but I still made the purchase through ebates.

Desired Settlement: I want what was promised to me by using the Ebate website, 20% cash back on my purchase of $395.80. At the very least I want it on record somewhere that they did not honor their service promise.

Business Response: Initial Business Response /* (1000, 11, 2014/10/31) */ Dear *********, The only tracking ticket we show for Lifelock was created on 8/16, not 9/16. Did you start with a free trial? If so, as stated on our site, Cash back is not available on free trials. In order to have earned Cash Back you would have needed to placed a paid order at the time you clicked through. This apparently did not occur. Ebates can only award cash back when an order is determined to have been placed according to the Terms and Conditions each member agrees to. When a merchant informs us that credit was not given due to these Terms and Conditions not being met we are given no commission and thus are unable to share it with you. We deeply regret any misunderstanding and sincerely hope that all future orders will be credited to you. Initial Consumer Rebuttal /* (3000, 13, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that you have a free trial but who expects cash back on a free trial? Not me. My Lifelock purchase information, such as giving credit card information, led me to believe it was still a purchase through Ebates link. I do not see the difference between giving credit card info for a hotel stay in which your credit card info is needed and they don't charge your card til after the stay with Ebates not awarding cash back til upto 40 days after travel with my situation where my credit info was needed to be paid when service starts. What is the difference? I thought the situations were the same. Final Business Response /* (4000, 15, 2014/11/13) */ *********, We have added this order to your account, but cannot do so for any future order which is not placed according to the terms of our service. Ebates can only award cash back when an order is determined to have been placed according to the Terms and Conditions each member agrees to. When a merchant informs us that credit was not given due to these Terms and Conditions not being met we are given no commission and thus are unable to share it with you. Please let us know if we can assist you with anything further. Final Consumer Response /* (2000, 17, 2014/11/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe Ebates has now fulfilled the terms I think were correct.

9/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have submitted 3 tickets regarding my cash back, and non of them got assisted or answered. So I made a purchase subtotal of $ 769 at lenovo.com on July 31, 2014 through ebates. The order number is XXXXXXXXXX, I suppose to get 3% cash back but it's been three weeks and my cash back does not appear on my account. I contacted ebates customer service, they don't have phone numbers, just online ticket, I have submitted three tickets, as the instruction, I submitted my order confirmation, order subtotal, dates and etc. None of my three tickets got assisted or answered. It's not the first time I didn't got my cash back shopping through ebates. Just this time the amount is a little bigger and I was really expecting a good response.

Desired Settlement: I just want my cash back, 3% of $ 769.

Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ Dear *****, Thank you for writing. I do show that we received and responded to the two inquiries you sent to us on 8/6 and 8/12. It's possible our responses went to your junk folder, please check to ensure they have not. In both responses we wrote to let you know we are in the process of investigating this missing order with Lenovo. This process can take a little time, in general around 30 days with Lenovo. As soon as we get a response from them we will be sure to let you know. Please let me know if we can assist you with anything further.

8/26/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates offered 16% discount and DOUBLE CASH BACK on an internet purchase from ProFlowers.com. Did not pay as advertised. Order # from Proflowers XXXXXXXXXXXX Delivery Date: June 14, 2014 Ebates.com is an internet company that offers discounts and rebates to its customers by making purchases of various products through vendors links provided by Ebates website. In this case I clicked on a link to ProFlowers.com (a Florist Locator service) and purchased some flowers totalling $66.93 after a 15% discount and taxes. (Final order total including taxes was $75.92) Ebates offer from their website was 16% discount and DOUBLE CASH BACK for my order. Ebates claims that the Standard Service Charge by ProFlowers of $15.99 was a "fee" and not to be included in the order total. They also claim that ProFlowers was not included in DOUBLE CASH BACK offers. I disagree with both those claims. The amount that ProFlowers paid the located florist was $59.93 for my flowers. ProFlowers charged $15.99 for their service charge for a pretax subtotal of $75.92. After Proflowers discounts and taxes I believe the total amount subject to the 16% discount and DOUBLE CASH BACK is $66.93. (66.93 x .16) x 2 = $21.41 that I am due from Ebates. I have documentation of the purchase at ProFlowers and correspondence with Ebates in this unresolved issue.

Desired Settlement: Ebates has given me partial rebates totalling $9.59. Ebates will not disclose how they came up with a rebate of $9.59. I am seeking the additional $11.82 in rebates that I am due.

Business Response: Initial Business Response /* (1000, 5, 2014/06/23) */ Hello, We do show that this order was credited at the correct amount. The amount you paid before taxes and fees was $59.93 and you were credited at the rate of 16% which came out to $9.59. The 16% rate was double from the normal rate we offer (8%). You do not earn 16% x 2. I apologize for any confusion. Initial Consumer Rebuttal /* (3000, 7, 2014/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry fpr the late response. BBB response to me got sent to my Junk Mail Folder. Didn't check it until today < July 8, 2014. I disagree with ebates on two points. 1. The total amount I spent was $64.93. Not $59.93 as ebates claims. They claim that ProFlowers normal service charge of $15.99 is a 'fee' and therefore not included in the calculation for the rebate. Please note that ProFlowers also offered a 15% discount that day for purchases. That is why it might seem to the BBB that the numbers don't add correctly. I do have the invoice for the BBB to view upon their request. 2. The normal rate rebate for ProFlowers is 12%, not 8% as ebates states. For the day I made my purchase the rebate was upped to 16% from 12%. One can go to the ebates website and see for themselves that the usual daily rebate is 12%. Go there yourself Mr. or Ms. BBB. www.ebates.com and search for ProFlowers or ProFlowersDirect. I just did @9:17PM CST July 8, 2014 and the ProFlowers rebate was 12%. If you have any questions or want documentation I can provide it for you. Yours, *** ****** Final Business Response /* (4000, 16, 2014/08/12) */ Dear ***, The rate offered at the time of your purchase was 16%. This % was displayed on our site. Your subtotal before taxes and fees was $59.93. You have been given cash back in the amount of $9.59 which is exactly 16%. So, the cash back you have been given is correct and no additional amount can be awarded. Cash back is only earned on the subtotal. The amount you paid for a service charge and tax do not earn cash back. Additionally, you appear to be confused as to what the daily double means. It means the rate of cash back has been double from what it was previously. Not that you earn the amount shown times two. Again, you have been given 16% cash back and no further amount is due to you. I apologize for any confusion. Final Consumer Response /* (4200, 11, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The responses given were exactly the same before I contacted the BBB to resolve this issue. Has anybody at the BBB even looked at this claim, I filed, other than provide a web page email function? HELLO BBB ARE YOU THERE????

8/5/2014 Delivery Issues | Read Complaint Details
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Complaint: I shopped repeatedly through eBates.com to earn cashback and have nearly $1400 pending. When I try and log in it looks like my account was deactivated I directed a large number of my purchases through ebates recently, and have nearly $1400 pending in my account. When I tried to log in this morning I got an error message stating that "user is inactive". I did a bit of research and it appears that accounts are marked inactive when "the balance in your inactive account is or becomes zero, Ebates will close the account permanently and cease to maintain your account records and Program access." This obviously not the case for me as I have made purchases as recently as 7/25/14. I have a large amount of pending $ in the account, and that needs to be paid to me.

Desired Settlement: If my account was closed for some reason, I still need to have my earnings paid to me. Please reactivate my account or send a check for the pending balance to my address after the time frame for those to post has elapsed

Business Response: Initial Business Response /* (1000, 6, 2014/08/04) */ Dear Mr. ****** and BBB, I believe this issue was resolved late last weeek by our agent, ******* who worked with Mr. ****** at that time. Sincerely, Ebates.com Initial Consumer Rebuttal /* (2000, 8, 2014/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates offer and advertises a 1% rebate on purchases made from Raise.com. They do not pay . On 7/5/14 I purchased $137.01 from Raise.com thru Ebates ticket #XXXXXXXX. They promise a 1% rebate ($1.37) but do not pay. Because of the small amounts they cheat their customers as many feel the time and effort involved in follow-up emails and complaints is not worth it. This has been my repeated experience with them.

Desired Settlement: I want the $1.37 promised. But some additional action is necessary to prevent their future lying and cheating.

Business Response: Initial Business Response /* (1000, 5, 2014/07/21) */ Contact Name and Title: ***** **********,Director Contact Phone: XXX-XXX-XXXX Contact Email: ***********@ebates.com Dear Mr. ****, We are getting to your letters now. I apologize for the delay. A customer service manager will respond to you shortly with resolution to your missing Cash Back inquiries. We are here to help. I'm very sorry that it took so long. Sincerely, Ebates Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the $1.37. However this does not justify their practice of not paying until several follow-ups and complaints. Final Business Response /* (4000, 9, 2014/07/23) */ Please let us know about any other transaction this is currently missing from your Ebates.com account. We would be glad to bring the account up-to-date. We believe that we have added any missing orders that we have been notified about.

7/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Check of rebates not send, because account is inactive without previous notices. Rebate check was not send on specific date May 15, 2014. Ebates.com did not send my rebate check that I earned shopping in internet stores, such as JC Penney and others. They were supposed to send me my check by May 15, but I never received it. I tried to check the status of the check in the internet ebates.com and my account is inactive. I asked why and they said is because of "abuse of referral promotions". However they did not tried to contact me or tell me something about. I received emails everyday of ebates.com promotions and offer, so this does not make sense. I would like to received my check for the rebates I earned shopping in their website (38.29).

Desired Settlement: I would like to received my check for the rebates I earned shopping in their website (38.29).

Business Response: Initial Business Response /* (1000, 5, 2014/07/02) */ Hello ******, I did contact you on 6/16/2014 with the following: Dear ******, Thank you for taking the time to write to us. Due to the abuse of our referral and signup bonus programs our risk department has deactivated your accounts. We do not discuss these policies via email. If you wish to dispute this, please let me know your phone number and a good time to reach you, or you may call me directly at: XXX-XXX-XXXX Mon - Fri 10 AM - 6 PM (PST). Sincerely, ***** Customer Operations Analyst Ebates Please note there are over 30 accounts in the system abusing our referral and signup bonus programs which has lead to the deactivation of your duplicate accounts. This is clearly stated in our terms of use. Please contact me at the number above and we can discuss a resolution. "Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards." * *This is an excerpt of the "Program Limitations, Qualifications & Disclaimers" section of our Terms and Conditions. You can read the full Terms & Conditions here: http://www.ebates.com/help/terms_and_conditions.htm Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not understand why they say that I have 30 accounts. I really do not have 30 accounts that would be insane. They did not tell me my account was deactivated until last month. I receive emails daily with offers and promotions which I clicked several times and a message telling me that I would receive 8 or 10 percent . Guess this was not true. Just one question if my account was deactivated why the links to get the rebates is still working? I just wanted my cash back. Final Business Response /* (4000, 9, 2014/07/07) */ This member is welcome to call me to discuss the multiple accounts. My number is XXX-XXX-XXXX Final Consumer Response /* (4200, 11, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to receive the rebate check.

7/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates refuse pay rebate on my full purchase amount On March 9th, 2014, through Ebates I have made 2 separate purchases with Expedia.ca. The reason for 2 purchases was because Expedia only allow maximum of 6 people per transaction; hence I had to make 2 purchases with identical itineraries. At the time, the rebate offered on Expedia.ca was 2%. The first and second transaction came out to be CA$3,790.32 and CA$5,228.96, totalling CA$9,019.28. In June 2014, Ebates sent me an email confirming that a US$91.36 (2% of 4,567.78) rebate, calculated from a base of US$4,567.78 will be sent to me in August. Realizing that my initial purchase was CA$9,019.28 and the rebate base amount is US$4,567.78, one of the purchases must have been left out. So I contacted customer service right away. ******, the initial customer service rep, claimed that it was due to the exchange rate. My response to her was that it can't be exchange rate because the market rate at the time was about 1.10, where if we use 9,019.28 to convert to 4,567.78, it would have been 1.9745 - which is outrageous. The US$4,567.78 appears to have been calculated from the second transaction of CA$5,228.96, with a conversion rate of 1.1447, which looks right because companies usually use a slightly higher rate to make their side a bit favourable. We emailed back and forth for about a week after. In most of the time, she said she would send my request to account services to only come back in few days saying that they are right with no concrete explanation - even when I specifically asked see how they calculated the US$4,567.78. At the end, ****** told me to send her my purchase confirmations to prove that my purchases did exist. I did so and she asked me to wait again. Few days later, a new representative named ***** replied saying that Expedia is paying 2% at the time and the difference with my amount and theirs is due to the exchange rate differences. I told ***** that this must have been a generic response they give customers because I have explained to them that it can't be due to exchange rates; if so, then show me proof. That was the last email sent to them. After that email, Ebates stopped responding.

Desired Settlement: Using the same exchange rate calculated from the second transaction of 1.1447. I would like my remaining rebate of US$66.22 to refund to my account.

Business Response: Initial Business Response /* (1000, 5, 2014/07/02) */ Dear ********, I apologize for the confusion regarding this case, it appears the agent handling it was in error. I have credited the $66.22 you were expecting to your account. It should be reflected there now. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (2000, 7, 2014/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ebates has met its obligation of paying the remainder amount.

6/28/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I made a purchase through ebates at shop.ca and was supposed to receive 15% cash back for my purchase, but received nothing. I made a purchase on May 1, 2014 for $349.99. I was supposed to receive a cash back amount of 15% from this purchase, but received nothing. I have gotten in touch with Ebates, but they have not resolved the issue. Here is a copy of my receipt: Order Number: XXXXXXX Order Date: May 1, 2014 Shipping Information Convertible Car Seat 1 $349.99 $349.99 Order Subtotal: $349.99 Total discount on order: ($10.00) Tax: $17.00 Shipping: $0.00 Shipping Tax: $0.00 Order Total: $356.99 Credit Used: $7.47 Charge Total: $349.52 Billing Information BILLING ADDRESS BILLING METHOD And here is my response from Ebates: Thank you for sending along this information. We have submitted an inquiry to the store regarding the reporting of this purchase, and will notify you as soon as we have information to pass ************** relies on our stores to report your order to us so that you can earn Cash Back. We cannot credit an account until the store notifies us that a purchase has been made and that Ebates will be paid for this purchase. Please keep in mind that it can take some time for the store to respond and we will be sure to let you know as soon as they do. Most inquiries are resolved within 10 business days, though some do require more time. If you have any further questions, comments or concerns please let me know and we would be glad to assist you further. Thank you for using Ebates Canada every time you shop online. ******* Ebates Canada Customer Care My reply: Hi, I am still waiting for this issue to be resolved. I made a $349.99 purchase from shop.ca on May 1 and received zero ebates rewards, and I was supposed to receive 15% cash back. The only reason I purchased this item from this website was for the ebates rewards I was supposed to receive and I shouldn't have to repeatedly harass your customer service to get them. I am very disappointed in the service I have received. This should have been resolved right away. Thank you, Their Response: Thank you for your reply. We regret any confusion. This order is being researched for you. We have submitted an inquiry with the store and will get in touch with you as soon as we have further information to pass ****** Most inquiries are resolved within 10 business days, though some do require more time (may take up to 45 days). Your patience is appreciated. Sincerely, ******* Ebates Canada Customer Care

Desired Settlement: The amount of $52.49 that is owed to me.

Business Response: Initial Business Response /* (1000, 5, 2014/06/23) */ Hello, Thank you for your patience while we looked into this matter. I apologize, it looks like the order was credited on the 11th, but incorrectly. Today, I have updated your account to reflect this purchase correctly. You will be able to view this rebate information in your account on Ebates Canada within the next 72 hours. Please let me know if you need any further assistance. Initial Consumer Rebuttal /* (2000, 7, 2014/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for responding to my issue.

5/21/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: 13% Cash back for making a purchase through ebates was advertised, but only 2% was given back to me. Ebates.ca offers a daily double cash back event. On May 4, the cash back event was for Orbitz offering 13% back. I accessed this deal by clicking on the "Double Cash Back Event" link in the top right of the page. I then found the Orbitz advertisement on the next page that specified 13% cash back and clicked on a "Shop Now" link under the logo. The link took me right to the Orbitz website where I made a purchase for $150.76; order number PBORBXXXXXXXXXX. I should have been provided $19.60 on this order, however I was only given $3.02. When emailing Orbitz about this error, the representative ****** advised that the deal was for 2% cash back on hotels and 13% cash back on cruise reservations. This was not specified via the links I used to access the Orbitz website and is clearly a bait and switch on their advertisement. When I asked to speak to a manager, representative ******* advised me it was my fault that I didn't look at the merchant page and no other action would be provided. It's not fair as the links I clicked on to access the Orbitz website didn't take me to any merchant page at all so I was making my purchase under the presumption that I was going to receive 13% cash back. At this point I wasn't even able to cancel the hotel reservation.

Desired Settlement: I'd like ebates.ca to honor the 13% cash back advertised. Total amount back on 13% should be $19.60. Since I've already been given $3.02 back, I'd like ebates.ca to provide me the difference which is $16.58.

Business Response: Initial Business Response /* (1000, 5, 2014/05/20) */ Dear ***********, Thank you for writing. The rebate for Orbitz is always displayed as "up to X%" as various rates are offered on specific types of reservations. As a one time courtesy we will take a loss and credit the amount you are requesting but cannot do so for future orders and ask that you make sure and check our merchant pages if you see "up to" listed so you will fully understand what we are able to offer. You will see the updated cash back in your account within 24 hours. Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the resolution. I'd like to point out though that advertising up to 13% without directing to the merchant page first isn't transparent. It shouldn't take much for your web developer to point to the merchant page for all "up to" deals before redirecting to the actual site. Not sure if Ebates operates in Quebec, but not directing to the merchant page to give a clear understanding of what specific cash back applies actually violates their consumer laws. Should definitely check into that. Thanks again for the prompt resolution.

5/14/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered two phones with Sprint using the Ebates link via the Ebated website on 4/11/14 and have not received the promised cash back. I ordered a Sprint Iphone & HTC phone using the link on the Ebates website. My account has yet to be credited the promised the cash back amount noted on the Ebates website of $125. I've contacted the company since 4/11/14 but the issue has yet to be resolved to date. See below purchase details: Name: ******* ******* Order number: oy-shso-XXXXXXXXX Account number: XXXXXXXXX Phone and accessories subTotal: $249.98 Account fee: $0.00 Shipping fee: $0.00 Estimated tax: $18.75 Payment type: Credit Card Card name: Visa Shipping Shipped to: ******* ******* **** ******* **** Way ** ********* ** XXXXX Products shipped: Item Description HTC One (M8) IPHONE 5C WHITE 16GB *** Tracking number: 1ZX8WXXXXXXXXXXXXX

Desired Settlement: Immediate $125 cash back as advertised. Due to this "research" the $125 cash back was not processed in time for the recent cash back disbursement on 5/5/14.

Business Response: Initial Business Response /* (1000, 5, 2014/05/13) */ Dear *******, Thank you for writing. I apologize for the amount of time this has taken. We have just received word from Sprint that your order was ineligible for cash back as it was a existing user upgrade and not a new plan. The following information is shown on our Sprint page and in our exclusions and limitations Exclusions: Cash Back is not available on tablets with and without a plan, upgrades/renewals. Special Terms: Cash Back available to new customers only. We apologize for any inconvenience this may cause. Initial Consumer Rebuttal /* (2000, 7, 2014/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because a mutual resolution was emailed advising my account will be credited $25 for the purchase noted below: Ebates Customer Care 12:51 PM (1 hour ago) to me Dear *******, Thank you for your patience while we looked into this matter. Your order has been approved and your account has been updated to reflect this purchase from Sprint. You can view this Cash Back information in your Ebates account at this time. Please let me know if you need any further assistance. Thank you for using Ebates every time you shop online. ******** Customer Care Ebates

5/12/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Cancelled funds that I earned by using their site item from ProFlowers.com Email I received: "Your Ebates account has been updated to reflect recent shopping activity. Please remember to start at Ebates.com every time you shop online." I purchased item using their site. I did have the correct funds then they took them out. I know for a fact I used their site to purchase product. If I did not then I would never received funds in the beginning. I even referred friends, but would not have if I know they would be dishonest. I do expect funds to be distributed back in my account ($7.68).

Desired Settlement: Refund back in my account of $7.68 that I earned.

Business Response: Initial Business Response /* (1000, 5, 2014/05/09) */ Dear ****, We apologize for any confusion regarding this rebate or your Ebates account. Ebates' credit for this order was reversed by ProFlowers. This is generally due to the use of a non-Ebates coupon/discount or the order being returned, exchanged, or canceled. We are deeply sorry for any misunderstanding. As a courtesy we have reversed the reversal and you should see the credit in your account now. Lastly, we ask that whenever you have any issue you contact us directly. We show no emails received regarding this issue and could have helped you via our customer service form. Initial Consumer Rebuttal /* (2000, 7, 2014/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did email company and did not receive a response back. I prefer not calling bc there is no manuscript if the communication.

5/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: never received a cheq that i was suppose to i signed up and got freind to sign up and they old me 4 didnt count and that were only allowed one account i asked where in there polcy it says were allowed only one account and the told me that they do not have that in there polciy but i aint getting the money

Desired Settlement: the 65 dollars that im suppose to get

Business Response: Initial Business Response /* (1000, 5, 2014/04/11) */ Dear Mr. ******* and BBB, Our team is now in touch with Mr. ******* again. We have sent him the requested information about the abuse of our referral program, and the applicable terms from our terms of membership. Sincerely, Ebates Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I advised then it's diffrent family members it's not my fault that me my dad cousin all have the same names and wheb I asked where in the policy it says we can't have the same name tey said that they don't have a policy in writing but they have it in there heads I guess

5/1/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Ebates.com did not give the cash back amount I deserve. I ordered a set of washer and dryer from Sears through Ebates.com. I should get cash back of 6% of $1552.97, which is $93.18. But they only gave me $57.18. They insist the $600 was paid with gift card and can not be paid cash back. But the cash back is based on the total amount not how I paid for the order. Even I paid part of the order with gift card. The gift card was purchased by me. It is really money I paid out from my pocket, not discount or promotion subtracted from the order total. Their term, which I don't know when they added, is not legitimate to avoid paying customers cash back. My order number is: XXXXXXXXX The Ebates ticket number: XXXXXXXXX XX/17/XXXX X:XXAM

Desired Settlement: Ebates should pay me $36 extra for my shopping cash back.

Business Response: Initial Business Response /* (1000, 5, 2014/04/15) */ Dear ***, Thank you for writing. As a courtesy we have added the amount you have requested though information is posted in our Exclusions and Limitations regarding the use of Gift Cards to pay for orders. We are happy to accommodate this request, but cannot do so for future instances as we do not get commission for the portion of any order paid for with a gift card, thus leaving us unable to pass ** cash back for that amount. Please let us know if you have any further questions, comments or concerns. Thanks!

4/30/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Price reduction comes to half or the advertised amount. I purchased 4 airline tickets through Ebates, Priceline Air and only received the rebate for 2. Ebates claims Priceline's guidelines to blame. It a matter of principal.

Desired Settlement: $6.oo refund

Business Response: Initial Business Response /* (1000, 5, 2014/04/29) */ Dear *****, Thank you for writing. I apologize for any confusion. The $3 cash back reward for Priceline Air is per order and not per ticket. As a courtesy I have added the additional $6 you have requested as an adjustment in your account. Please note any future orders will be rewarded at a rate of $3 per order and cannot be adjusted. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (2000, 8, 2014/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I place this order using the Cash Back Button through EBATES to Groupon but it is not showing up with my cash back! WHY??? I place this order using the Cash Back Button through EBATES to Groupon but it is not showing up with my cash back! WHY???I went through the beats page after signing in and I CLICKED ON EBATES Cash Back Button LIKE I ALWAYS have done for any products on pages where I can get ebates BUT IT DIDN'T SHOW UP with my cash back after placing my order! I cannot cancel and do it again because the prices have increase but I have been cheated out of my cash back as promised by Ebates~ I WANT my promised ebates and maybe more since I am having to fight to get what was promised on their website!!! My order through Groupon is as follows: Where's my Cash Back? NS1000 First Name: ******* Last Name: ****** Merchant Name: Groupon Getaways Aggregator: Groupon Order Number: XXXXXX Order Date: 04/18/2014 Amount: 859.18 Tracking Ticket: Ebates userId: XXXXXXXX ECB: 68.73 AS: 17 Order Details : Bahia Mar - a ********** by ****** , Fort Lauderdale, Florida Description Check-in Check-out Rooms Bahia Mar - a ********** by ****** Your Trip Confirmation is Ready! Hi ******* A, Thanks for buying a Groupon Getaway! We’ve processed your purchase and the details of your trip are listed below. Now it’s time to start daydreaming about all the tiny soaps and shampoos you’re gonna get. To see more information about this order, go to My Groupons. We recommend that you print this email for your records. Booking Status Booking Number XXXXXXX Booking Date 04/19/14 Traveler Information ******* A ****** TOTAL AMOUNT Subtotal  $774.00 Tax Recovery Charges and Service Fees $85.18 Total $859.18 bucks You'll get 5% of the subtotal in Groupon Bucks credit within 24 hours of hotel check-in. YOUR ITINERARY Bahia Mar Ft. Lauderdale Beach- a ********** by ****** Hotel 801 Seabreeze Blvd Fort Lauderdale, FL XXXXX US Check-in  Sunday 05/18/14 Check-out  Saturday 05/24/14 Nights  6 Occupants:  3 Adults Room description 2 double Down duvet. Windows open to view of the ocean and courtyard. Desk. LCD television with premium cable/satellite channels, video-game console, and pay movies. Complimentary wired Internet access. In-room safe. Refrigerator, microwave, minibar, and espresso maker. Bath amenities include hair dryer and complimentary toiletries. Air conditioning. Non-smoking. Room type: Purchased: Apr XX XXXX Hotel details Status: confirmed Reservation Number XXXXXXX Room, 2 Double Beds, Non Smoking, Marina View - 2 double 2 double Down duvet. Windows open to view of the ocean and courtyard. Desk. LCD television with premium cable/satellite channels, video-game console, and pay movies. Complimentary wired Internet access. In-room safe. Refrigerator, microwave, minibar, and espresso maker. Bath amenities include hair dryer and complimentary toiletries. Air conditioning. Non-smoking. Traveler Name ******* A ****** Guests 3 Adults Sun, 05/18/2014 Sat, 05/24/2014 1 Purchase History Payments Subtotal: $774.00 Tax Recovery Charges and Service Fees $85.18 Total charged: $859.18 My Price: $859.18

Desired Settlement: my promised ebates and maybe more since I am having to fight to get what was promised on their website!!!

Business Response: Initial Business Response /* (1000, 5, 2014/04/28) */ Dear *******, Thank you for writing. Today I have credited this order to your account, though we do not show any tracking information showing that Ebates was utilized for this purchase. Please note that without tracking we are unable to get credit from the merchant and this leaves us with no credit to then pass on to you. Unfortunately, we will not be able to credit any future orders where there is no tracking. We apologize for any inconvenience caused. You should see the order reflected in your account within 24 hours. Please let us know if we can assist you with anything further. Initial Consumer Rebuttal /* (2000, 7, 2014/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) thank you

4/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: EBates cancelled my rebate despite my paying for ordered goods. Repeated queries to eBates regarding why this was cancelled were ignored. To whom it may concern: I first used eBates while making a purchase through Nordstrom.com on 2/12/14. I am generally leery about using online companies I have not heard of, but eBates advertises as a BBB A+ company (I am happy to provide a copy of their email(s) that state they are accredited with a BBB rating of A+) and I knew of one person that had used them successfully in the past. I made the purchase and later received a confirmation email from eBates (dated 3/13/14, again happy to provide a copy of this email). Later, I received a cancellation email from eBates (dated 3/14/14, again I can provide this if necessary). I sent two queries to customer service regarding this cancellation (dated 3/14/14 and 3/21/14). However, I have received no reply or explanation from eBates. This Nordstrom bill has since been paid and I am, again, happy to provide a copy of the bill as proof of purchase. As a first time user of eBates, I am obviously very skeptical of their credibility given this situation. At the least, this company should have responded to one of my 2 emails requesting information in regards to this unexpected cancellation. Moreover, I am frustrated that they claim to have a BBB rating of A+ because service such as this clearly does not deserve such a rating.

Desired Settlement: I would simply like the rebate that was offered to me when I signed up for eBates. If there is some technicality that negates this, I think I deserve an explanation. Without a rebate or explanation, I would at the least like the BBB to downgrade this company's rating to one appropriate with a company that is not faithful to its claims and that does not reliably respond to its customer's requests for information.

Business Response: Initial Business Response /* (1000, 5, 2014/04/02) */ Dear *******, Thank you for bringing this to our attention. When looking for the emails you state you've sent I was unable to find any record of them. I am not sure why this is, but as we never received them, it is the reason you received no response. I would be more than happy to assist you with this matter. The issue here is that the cash back was reversed by Nordstrom. This is generally due to returns, exchanges or non-Ebates discounts being used. Could you please email me the receipt for this order showing the order number, order date and price breakdown showing product total, shipping, tax and method of payment? It can be sent to me at ********@ebates.com. Once received I will review and get back to you as soon as I can get an answer as to why our commission and your cash back were taken away by Nordstrom. Thank you!

3/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am owed $45 in cashback refunds but never got paid. I am a ebates.com customer with a login id of *******@hotmail.com, I earned $45 in cashback refunds in 2013. the $45 cashback stayed in pending state for a very log time, but was never paid to me, and now it has disappeared from my account.

Desired Settlement: please pay me the $45 cashback i have earned. thanks

Business Response: Initial Business Response /* (1000, 5, 2014/02/20) */ Dear ******** **, Due to abuse of our referral program some bonuses were not earned. We sent you a Paypal payment in January 2013 which you accepted. That is all the funds owed to you by Ebates. I can be reached at XXX-XXX-XXXX if you'd like to discuss the account. Sincerely, Ebates Final Consumer Response /* (3000, 7, 2014/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) there was no referral program abuse of any kind. I referred friends and neghibors in the same building, and they met the shopping requirements. please send me my cashback in the amount of $45. best regards

3/18/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates did not honor proper cashback for Expedia trip. I purchased my Expedia vacation back in July through ebates and was supposed to receive 5% cash back for my purchase. My trip came out to $2856.12 and the cash back due was $142.81. Order #XXXXXXXXXXXX. Order date 7/21/2013. When I first contacted them about it, they told me to send them the confirmation page along with other info and they'll look into it. Then they said they had to contact Expedia to inquire about my trip. After about a week of waiting, they told me that they could not give me the cash back because the credit for my trip was given to another affiliate. After going back and forth for another week, they told me there was nothing they could do and basically that was it. I don't understand how that could happen because I used their site to purchase the trip. There was a tracking ticket attached to my order so this shouldn't have been a problem! I decided to go on Facebook and write a post on their wall (which they deleted because it didn't praise their site) telling them about how they refused to pay out cash back for my trip and warning people about their lack of paying out on large purchases. They told me to email them and they'll help me out. When I emailed them, the customer service manager, ******* ******** told me they contacted Expedia and was able to give me the credit for my purchase. Now, they only gave me $57.12. When I emailed him again, he said that 2% was the cash back at the time. Clearly it wasn't because I had the original confirmation page from them stating the cash back amount for $142.81 at the time of booking. After going back and forth he just kept telling me the same thing, completely ignoring the proof that I had. Eventually, he didn't bother to email me back (great customer service skills). All in all, I will not be using this site anymore because I don't feel they should be pocketing all of the commission from my purchases and then refusing to give me my cash back. Its ridiculous. I had to send a dozen emails just to get a third of it back! Don't waste your time!!!

Desired Settlement: I want the remaining amount of the proper cash back awarded.

Business Response: Initial Business Response /* (1000, 5, 2014/02/21) */ Dear Ms. ****** and BBB, We always try to delight and not disappoint our members. I am very sorr to hear that we have disappointed in this case. For the purposes of our email investigation we sometimes calculate the highest possible Cash Back for any order. Expedia offers 5% Cash Back for "Activities" but 2% for Travel Packages. So during the email investigation we may have calcuated the highest possible Cash Back for this order at 5%. Once we finally were able to earn credit for the order and get the funds applied to the account, it was applied at the correct amount for a "package" (flight+hotel). This is 2% Cash Back. Again, we are sorry for the disappointment. Our website shows clear tiers for Expedia, you can view that here at any time: http://www.ebates.com/coupons/expedia/index.htm I am very glad that we were able to get credit and Cash Back for this order. I'm sorry that it wasn't enough. I hope this explains the matter, but I am always here to explain further if needed. My direct line is XXX-XXX-XXXX. Final Consumer Response /* (3000, 7, 2014/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I said before, the 2% cashback on that link is the current cashback offered now. Ebates even had another Expedia link at the time that offered 10% cashback that is no longer offered. You guys are always changing the cashback value of everything so please stop posting that link as if that's what was offered at the time of booking.

3/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Repeated instances of cash back being denied. I have been using eBates.com for several years (since 2011) but in the last few months, I have had three separate instances where I initiated a transaction on the eBates website but was never awarded the cash back that was earned based on that purchase. The most recent issue was a purchase on February 14, 2014 for $18 (pre-tax; excluding shipping costs) at The Body Shop. The order number was USEXXXXXXXX. I went to the eBates website, clicked on the link for The Body Shop and then made my purchase. The transaction was completed but the cash back did not post on eBates. I contacted their Customer Service department and received an email response (from Danielee) saying that no transaction was initiated. They wanted the eBates transaction number. Unfortunately, that number only flashes on the screen for 5 - 10 seconds while the retailer's website loads so there is no easy way to jot down the number for reference purposes. I had the same issue when I iniated a purchase with Living Social on the eBates website (Order number XXXXX for $100) in November as well as a purchase with DSW (Order number XXXXXXXXX for $29.95 pre-tax, excluding shipping)in January. If there had only been a single incident, I would chalk it up to human error, either mine or theirs. However, to have three orders in less than three months seems suspicious to me.

Desired Settlement: I want the cash back that I should have been awarded for each of the three transactions. I also want eBates to provide a way to locate and save each tracking number so that customers can provide that information to the Customer Service reps. Having the number onscreen for less than 10 seconds is inadequate.

Business Response: Initial Business Response /* (1000, 5, 2014/02/19) */ Dear *******, Thank you for writing. For the Body shop order we show it has posted to another members account, which leads us to believe that you were logged into theirs at the time of your purchase. I cannot discole all the info, but the account is listed under an email address of **********@xxxxx.com (x's are for privacy). Is this someone you know? It is fairly common that someone will be logged into a friend or family members account and make an order. For the living social order, I do see that we credited you the same day you wrote in and that the cash back for that order was included in the recent payment we sent you. For the DSW order I show no record of you ever contacting us about it. For this missing order, please send along the order confirmation page (that includes an order number, order date and price breakdown showing product total, shipping, tax and method of payment) so that we can look into this matter for you. You can email that info to our CS manager at ********@ebates.com. Thanks!

2/28/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Pending Cash-back automatically rolled over to next pay cycle (90 days) despite cash-back amount well over set minimum ($5.01) without explanation. A purchase of a Nexus X (XXXX) was made on December 2, 2013 for $249.99 from Shop.ca (Order Number: XXXXXX) thru Ebates.ca and a cash-back pending of $35.99 (20%) + $10 sign-up bonus was place with a transfer date to my Paypal account of February 15, 2014 (their next billing cycle. However, on that date no transfer was made and upon checking their website they had automatically switched payment pending to the next billing cycle (May 15, 2014) without an explanation. I have contacted them and am still waiting for a response.

Desired Settlement: Immediate payment. A delay of 3 more months is unacceptable.

Business Response: Initial Business Response /* (1000, 5, 2014/02/27) */ Dear Ebates Member and BBB, I have seen to it that this payment was issue via Paypal today. We are very sorry for the unexpected delay. Sincerely, Ebates.ca Final Consumer Response /* (2000, 7, 2014/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) My Paypal account was promptly credited, however, no explanation was provided as to why the pending payment was automatically rolled over. Thank you.

2/20/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Not receiving my cash back award for purchase. I purchased approximately $1,700 from Dell on 12/2/2013 through the Ebate site to get my cashback award. I have contacted them several times using their FAQ section requesting information. They have not responded with information on any request. I offered to send them a copy of my receipt along with the tracking number listed on their site; but no reply has been made by Ebate.

Desired Settlement: I would like them to honor their cashback agreement.

Business Response: Initial Business Response /* (1000, 5, 2014/02/04) */ Dear *******, Thank you for contacting us. I have reviewed this case and do show we responded to two inquiries from you and received no response to the emails we sent. I apologize for any confusion. For this Dell order, we show it was placed via Dell Employee and Affiliate purchase program. Unfortunately, purchases made through that program do not earn cash back via Ebates. This information is listed on Ebates and can be found on our Dell Consumer page here: ******************************************************************************************* as well as on our store related exceptions page http://www.ebates.com/help/storeexceptions.htm I apologize for any inconvenience this may cause. Let me us know if we can assist you with anything further.

1/28/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have complied with all their rules and regulations but they are not giving me my cash back that I have properly earned. I have used ebates.com to earn cash back for several years not but I have now twice have had an issue with receiving my cash back. This same exact situation had occurred last year and I had also contacted BBB.org for help last year as well. It seems as though whenever I should receive a big amount for cash back they are trying to scam me out of it. I never had any problems with my smaller transactions, only big transactions like this year and last where I would be receiving a large amount does problems like this occur. So what exactly had happened was I had purchased from 'Harry and David' for my companys christmas gifts on 12/03/1213 for a total of $1,817.73 (Order #**********) and the ebates tracking ticket# ********* I should have been receiving 4% cash back on this purchase. I followed and complied with all the rules and regulations that ebates requires and was EXTRA careful with this as I had previously stated they had scammed me last year in this same EXACT way when I had purchased about $1200 in goods from 'Gifttree.com' and should have received 10% cash back from them and received none. I had even followed up with them after my purchase to see why it was not posting on ebates for my cash back because I was scared they were going to scam me again(which they did). I asked them why it was not posting because if I was not going to receive my cash back I was going to cancel my order because I could have either used other coupons that ebates did not offer or try to use another cash back site. They told me that it sometimes takes time for the orders to process and did not let me know that I would not be able to receive the cash back until it was way too late to cancel my order. If they had at least told me earlier I could have canceled my order and redone my order in other ways to save money since I was not receiving cash back from them but no, they waited until it was too late. Why? Because they are conartists that are scamming people of their money. I would not be making this claim if it were not the 2nd time that they did the same EXACT thing. This was their reply on why I did not receive my cash back: Dear *****, Thank you for your patience while we looked into this matter for you. After researching your order, it has been determined by Harry and David that this order was placed in a manner which gave the credit for the sale to another affiliate of theirs. As a result, Ebates has earned no commission for this sale and Cash Back cannot be awarded. In most cases, this is caused by Using or even attempting to use any coupons, offers or promotions that were not offered by Ebates. This could be due to coupons/discounts/promos offered from coupon sites or special promotions offered to members of a merchants email list or rewards program. Basically, any special offer not exclusively offered by Ebates. Visiting any other sites during the shopping session, especially any sites that offer shopping rewards, coupons or discounts. Visiting other sites can result in the store giving the credit for your purchase to another site/affiliate. More information on these topics can be found at http://**********************************. We understand that this is a disappointing outcome, we too would have liked to have earned credit for this order. If you would like to discuss this further please feel free to respond to this email. We would be happy to assist you and help ensure that you earn credit on all your future purchases. Thank you for using Ebates every time you shop online. ******* Customer Care Ebates None of what they claimed is true. I followed every single rule and regulation, did not use any coupons,offers, promotions, etc., that were not offered by ebates, and did not visit any other sites during my shopping session or do anything else that should have caused any problems. Please help me receive the cash back that is rightfully mine. I can provide any further information you need including the emails exchanged.

Desired Settlement: I wish to receive the full value of the cash back that I have rightfully earned. I feel that if anything I should receive an extra compensation for all the extra time, work and stress this has caused especially being that this is the 2nd time this has happened and I was scammed out of about $100 last year in the same exact way with the same exact bogus excuses.

Business Response: Initial Business Response /* (1000, 5, 2014/01/23) */ Dear Ms. **** and BBB, I am sorry to hear that you had this trouble with your Harry and David order through Ebates. Of course, Ebates is not a scam or a group on con artists. We have been sending Cash Back to our members for over 14 years. In fact, we have sent Ms. **** over $400 since 2010. We are very transparent about our program. If the store pays us a commission for the orer, we can pass along part of it as Cash Back to our members. In this case, Harry and David did not pay us a commission for the order. If Ms. **** is willing to recogize that Ebates is not a scam, nor did we try to con her in any way, I can add this order to her account immediately at a loss. I will await a response to this message, then take the needed action. Sincerely, Dylan ********** Ebates Final Consumer Response /* (2000, 13, 2014/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I accept their resolution because they have given me the full cash back that I was suppose to receive. Thank you. Final Business Response /* (4000, 10, 2014/01/27) */ Thank you for your response. Please contact me directly if you have trouble again with Ebates. Since Ebates is a trustworthy company with no intention to take advantage of you, we are here to help. My direct email address is: ***********@ebates.com

1/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Cash Back check not send or honored.My account was disabled and they did not tell me anything. Ebates refused to send my cash back ($20.49) of my online purchase in Birthday in a Box online store($136.45) because supposedly I abused of the referral bonus program , which is not true. They closed my account, without telling me, but to this day they send me email offers. I don't understand because if my account is inactive, why you kept sending emails? Below you can find the emails I send and received from them. I don't think they are honest, after they get the cash back from the online store, they refused to give your percent to you. I just want my $20.49, which I earned shopping through ebates.com. Thanks. Table 2 07/02/2013 Birthday In A Box ******** $136.45 $20.49 Total Cash Back on Purchases: $20.49 --Original Message-- From: **************@gmail.com Date: 11/25/2013 6:40:11 PM To: *****************@ebates.com Subject: Where's my Big Fat Check? First Name: **** Last Name: ********* Ebates userId: ******** I have not received any check in the mail. Moreover my account is inactive, moreover my account is inactive I don't knovv vvhy. Please help me. Dear ****, Thank you for contacting us. I am transferring your email to an agent in the Accounts/Payments Department who will be better able to assist you in resolving this issue. They will contact you as soon as they have more information regarding your case. Your patience is greatly appreciated. Thank you for using Ebates every time you shop online. ***** Customer Care Ebates Dear Savvy Shopper, Thank you for taking the time to write to us. Due to the abuse of our referral and signup bonus programs our risk department has recently deactivated your accounts. We do not discuss these policies via email. If you wish to dispute this, please let me know your phone number and a good time to reach you, or you may call me directly at: 415-******** Mon - Fri 10 AM - 6 PM (PST). Sincerely, ***** Customer Operations Analyst Ebates

Desired Settlement: I just want my 20.49 dollars.

Business Response: Initial Business Response /* (1000, 5, 2013/12/12) */ Dear BBB, This member tried to abuse our program by creating 42 accounts. We will honor this request, and send out the amount requested in this inquiry. The funds should be sent on Friday, December 13th. Sincerely, Ebates Final Consumer Response /* (3000, 7, 2013/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept the response form Ebates. I didn't create 42 accounts. First of all I don't have the time to do that. As I said earlier, this site seems to be a spam, if my account was closed/inactive why they keep sending me emails. Moreover if my account was inactive why the Ebates toolbar was still active when I was shopping online and they received the percent from the online stores when I made the purchases, but refused to send the percent to the customers? I doubt very much that they sent the check on December 13, 2013. Final Business Response /* (4000, 9, 2013/12/17) */ Thank you. I have confirmed that the check for the amount requested in this claim ($20.49) was mailed on December 13th. It is check #*******. Sincerely, Ebates.com Consumer Response /* (3000, 16, 2014/01/07) */ The check never arrived as of 1/2/2014. This site is a scam and it should not have the BBB accreditation. Business Response /* (4000, 18, 2014/01/13) */ Check #******* was mailed on December 13th 2013 to this address: **** ********* PO BOX ****** *********** ********** PR *****-0337 In the amount of $20.49 Mr. ********* cashed the two previous checks that we sent him. Clearly Ebates is an upstanding business trying very hard to get the Mr. ********* his last payment. Sincerely, Ebates

1/24/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Ebates.com is denying the Cash Back option for a purchase. Using ebates.com I purchased several items on one order totaling $930.14 from The Popcorn Factory (Tracking Ticket #******** on 12/12/2013) to take advantage of ebates.com Cash Back option. I did use a coupon code from an outside entity (i.e., not ebates.com) as I have on numerous occassions. After several days I noticed the purchase was not listed under my Cash Back history. I submitted an inquiry and was advised: Thank you for your patience. After researching your order, it has been determined that it was not credited to Ebates due to the use of a non-Ebates coupon/discount. As a result, Cash Back cannot be awarded for this purchase. When using Ebates it is important to only use the coupons/discounts listed on our site, as the use of any other coupon/discount can render your order ineligible to receive Cash Back. Please see our Help/FAQ page for more information: ***************************************** We deeply regret any misunderstanding. Although it states that "If you choose to use coupons and specials that are not listed on Ebates, we cannot guarantee that you will be eligible to receive an Ebates cash back reward on your purchases." This does not state that you will definititely be ineligible, it states, we cannot guarantee that you will be eligible. After making the first puchase, I again used ebates.com to make another purchase at The Popcorn Factory, using an outside coupon code but have received Cash Back for that 2nd purchase of $66.74. Obviously the reason they are denying the cash back for the larger purchase is that the cash back would be $46.50 as opposed to $3.34 for the 2nd puchase. If they are going to make that type of decision then make the decision consistent. And they should reword their exclusions page to state they will NOT award cash back for use of outside coupons.

Desired Settlement: Credit my ebates.com account the cash back that is owed: $46.50

Business Response: Initial Business Response /* (1000, 5, 2014/01/02) */ Dear *****, Thank you for writing. We apologize for any confusion. The first Popcorn Factory order was credited to you as a courtesy though we received no credit for it. The amount was small and we wanted your experience to be a good one. However, with the second order due to the amount we needed to research and through that research found that it was denied because of the use of a non-Ebates coupon. Something to which you fully admit to. Due to your use of a coupon which came from another source, Popcorn factory has awarded credit to that source and no Ebates. As such we are left with no credit to be able to share with you. We apologize for any inconvenience this may cause. I do see we have placed a $20 promo in your account and am happy we were able to do so. At this time that is the best we can offer since this order was rejected due to the coupon use. Please let me know if we can assist you with anything further. Final Consumer Response /* (3000, 7, 2014/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the FAQ and in the email sent from a ebates.com representative it states, "When using Ebates it is important to only use the coupons/discounts listed on our site, as the use of any other coupon/discount CAN render your order ineligible to receive Cash Back." CAN is not a definite. Can indicates that there is a chance that there will be a cash back reward. If you offer this benefit then you should keep to that promise. Don't blame it on another company. Take responsibility for your own actions or lack there of, don't blame it on someone else. Final Business Response /* (4000, 9, 2014/01/09) */ Dear *****, In the interest of resolving this matter we are crediting your account for this order. We will not be able to extend this sort of courtesy for any future order which is rejected due to the use of a non-Ebates coupon. If a merchant deems it is ineligible and that Ebates is not to be credited we will be unable to provide cash back. In order to avoid this I would advise against the continued use of non-Ebates coupons. Please let us know if we can assist you with anything further.

1/24/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a item through this web site because there would be a rebate. Their exclusions page is very misleading. See below: I bought a I-pad2 though this website that offered a rebate and took me to Target's website. Their exclusion page states that unless a store is listed on this page it doesn't qualify for a rebate. If you look down the page Target is listed on that page. The words on the page that state "this Page is not high lighted or underlined. So there is no way to tell that there is a hyperlink unless you put your mouse over the words and you look down the page to find the name of the store. I would have not bought through this web site unless I would get the rebate. I will include the words from their web site: General Exceptions In-Store Pickup: purchases made online but picked up at the merchant store do not qualify to earn cash back unless the store is listed on this page. ********************************************** Target: Cash back is not available on Baby Care (diapering, feeding, toiletries), Gift Cards & Prepaid Cards. Free Gift Cards: Orders which receive a free gift card will have the Cash Back eligible amount of order reduced by the amount of the free gift card.

Desired Settlement: Give the rebate that was offered. If there was a link to show exclusions it should be highlighted or underlined to direct the customer to where you should click. People are buying and being mislead by the wording on their web page!

Business Response: Initial Business Response /* (1000, 5, 2014/01/22) */ Dear *****, Thank you for writing. I am a bit confused at some of the information you are claiming is on our site. Our exclusions page does not state anywhere that "unless a store is listed on this page it doesn't qualify for a rebate." Also, I am not seeing anything stating "this Page is not high lighted or underlined." The links we provide are in bold font and the link under "Store related exceptions" does state "Click here for a list of all Store related Exceptions." In order to resolve this matter quickly we are crediting this order, but ask that you make sure you check for a stores exclusions before purchasing to ensure your order will receive cash back. Thank you! Final Consumer Response /* (2000, 7, 2014/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your quick response. If you are confused then it might also be why your customers are also confused. If you click on this link it will take you to your Exclusion web page. ********************************************** Under General Exceptions First paragraph (In-Store Pickup: purchases made online but picked up at the merchant store do not qualify to earn cash back unless the store is listed on this page.) It's not until you put your mouse on the last two words at the end of the paragraph that is shows there is a link to a different page. If you just read it as it stands you think its talking about the page your on. Then is you look down on the page and all the names of the business are listed and it's not stated about exclusion with (In Store pick up) The link on those two words (this page) should be high lighted and underlined so you know you should clicking and looking further. Depending on the customer's monitor and screen size will determine if they can see a difference in the wording and direct them to the proper page they need to go to see the exclusions that apply. Thanks again for your quick response

1/21/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I made a purchase through ebates to Nordstrom. I have a ticket number for purchase but they are not giving me a rebate. Purchase made on 12/2/13. Order number through Nordstrom is #*********. Tracking ticket number for purchase through ebates to Nordstrom is either #********* or #*********. My ebates customer care number for my inquiry into rebate money is #*******. I paid for my purchase with a Cabela's VISA credit card ending in ****. The amount of my purchase at Nordstrom was $494.57 and I should have received a rebate that day of 6% back.

Desired Settlement: Ebates has no customer service phone number. I have tried to call Nordstrom and ask why I didn't get credit, as the last reply from ebates said "Unfortunately, Nordstrom has declined our request for commission for this order due to the reasons mentioned. As such, we are unable to credit you for this purchase. Please be aware, because your order is a private and secure transaction between yourself and the merchant, that we are not given any additional information as to why this purchase was denied a Cash Back award." I want the information as to why I have a ticket number for shopping with Nordstrom through ebates and why I am not getting the 6% cash back. I show a ticket number, they have not told me anything specific as to why I didn't receive the cash back, and this is not good business. When my ticket opened, it said "nothing more for you to do" and then displayed the ticket number which quickly disappeared. I got other cash back for shopping that same night, so I do in fact know how to do the shopping process correctly. I think they just don't want to give out the money. I want my rebate money of 6% back.

Business Response: Initial Business Response /* (1000, 5, 2014/01/20) */ Dear ****, Thank you for writing. Ebates can only award cash back when an order is determined to have been placed according to the Terms and Conditions each member agrees to. When a merchant informs us that credit was not given due to these Terms and Conditions not being met we are given no commission and thus are unable to share it with you. As a one time courtesy we have credited this order, but cannot do so for any future order a merchant denies credit for. Please let us know if we can assist you with anything further. Final Consumer Response /* (2000, 7, 2014/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thank the company for crediting me the amount I requested. I do hope they take extra measures that make the customer sure that once we are checking out of a purchase, that the credit will be applied to our ticket number. Right now, there is no assurance or way to make sure that our percent credit is being received.

1/14/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates is refusing to give me back the 45% credit that I am owed. I purchased a Hi lites magazine subscription through the Ebates website. I have used Ebates many times in the past and not had a problem getting refunds..however, this time they said that they can't issue a money back because something went wrong in the process. Well this is ridiculous because I did the same process I do every time I shop through Ebates, and this was supposed to be a larger refund.. 45% back out of almost 40.00. Ebates gave me a 5.00 refund to try to make it right and I feel that is not sufficient.

Desired Settlement: The percentage back that I was promised. 45% for magazines.com

Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ Dear ********, At this time we have credited this order to your account. The issue is that Magazines.com states that in the process of placing the order you did something which gave the credit for this order to another affiliate, meaning Ebates was cut out and received no credit. In these type of cases we are left with no credit to share and cannot credit an order. We are happy to credit you at this time, but cannot do so when a merchant states the order is not eligible. Please let us know if you have any questions, comments or concerns. Final Consumer Response /* (2000, 7, 2014/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used ebates on 11/30 to make a purchase from Macy's. The site promised an 8% rebate to me ($20.40). Ebates has not paid me. I've sent them 4 emails. I used ebates on 11/30 to make a purchase from Macy's. The site promised an 8% rebate to me ($20.40). Ebates has not paid me. I've sent them 4 emails. Three of the emails suggested I check the help section of their website. Ebates states that most disputes are resolved in 10 business days and it's well past that. I've provided all requested documentation to ebates.

Desired Settlement: $20.40 posted to my account per the terms of the website.

Business Response: Initial Business Response /* (1000, 5, 2013/12/26) */ Dear *****, Thank you for writing. According to our records, we informed you that we had submitted your order details to Macy's for review on 12/21 and informed you that we would let you know as soon as they respond. At this time we have yet to receive a resolution from for the inquiry we submitted, more than likely due to the holidays. We apologize for this delay and remain hopeful that this matter will be resolved soon. As soon as a resolution is received we will be sure to let you know. Your continued patience is greatly appreciated.

1/13/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Receiving SPAM from ebates with no way to stop it, unsubscribe does not work. Customer service is purposely non-existent. I visited ebates on a suggestion from a friend and created an account with them. After shopping on their site, I found most of their deals were false and classic bait and switch. I did not purchase anything. That is when the spam started. I receive between 1 and 3 e-mails daily from them. Clicking the Unsubscribe link on e-mail delivers a page with this error: "We LOOKED, but we can't find it! Looks like the page you're looking for does not exist." I attempted to logon with my account to check settings to stop the spam but now it reports my account doesn't even exist. There is no way to contact their customer service without a valid account so it seems like I am stuck in a manufactured catch-22. Please help me stop these unsolicited e-mails which I am sure are a bane for thousands of other consumers.

Desired Settlement: Cease and desist of spam and a public apology for these dishonest practices.

Business Response: Initial Business Response /* (1000, 5, 2013/12/26) */ Dear Mr. ********* and BBB, We are very sorry for any trouble this has caused. We certainly don't want to send unwanted mail to any of our members. Today, I have submitted the request, and email should stop within 72 hours. Sincerely, Ebates.ca

1/2/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates only pays out advertised cash back on smaller purchases, but refuses to pay cash back on larger purchases. I have been a regular ebates user for 2-3 years now and have had relatively no problems with the service, though my purchases have typically been smaller. This past black Friday week I made 2 large purchases. One was a purchase on November 29, 2013 of $723.95 which was advertised as 8% cashback (Black Friday promotion) which would be $57.92 cashback credited. No promotion code was used at all. I made an inquiry as to why the cashback had not been credited, and the response said ''We did not earn any commission or profit from this transaction since the merchant was unable to provide us with any updates regarding this order. The best we can do on our end is give you a $20 promotional bonus which you can earn with your next qualifying cash back purchase.'' Clearly, ebates sees that I clicked on the store link at 12:01am through their website on 11/29/13 and the purchase was made at 3:06am 11/29/13. They will not honor the 8% advertised cashback as they repeatedly state: ''they have not received a response from the merchant.'' That seems to be a problem with their communication with their merchants and should not affect the customer. The other purchase was made on November 27, 2013 and the total was $248.50 and advertised as 15% cashback (Black Friday promotion) which would equate to $37.28 cashback credited to my account. This purchase was at The Body Shop which has a membership which automatically discounts ALL purchases 10% when you checkout. It is not a promotion code that you can add to the order, or even avoid. It is automatically applied. Ebates states that I used a promotion code not approved by them and therefore the cashback is voided. As I stated, this is not a promotion code and it is unavoidable when you place the order through the website. I placed an order 5 days later on December 2nd using the same account (same 10% automatic discount) and was credited cashback through ebates without a problem as the total for the order was only $48. I have brought this to ebates attention, but they simply respond that using promotion codes outside of ebates voids all cashback. Obviously, I received cash back for a small order on Dec 2nd, but no cash back for the large order on November 27 using the exact same accounts with the exact same automatically applied Body Shop discount (that is a membership that I cannot remove from my orders). Ebates seems to keep larger cash back purchases and does not credit the consumer for these large amounts, but does credit them for smaller ones (I assume to keep people shopping in hopes of getting more cash back). The total amount I should have been credited was $57.92 plus $37.28 equating to $95.20 total cash back. I have been credited $0.00 (they did give a promotional credit which will only be applied after my NEXT purchase). This discrepancy is unacceptable. I have contacted ebates numerous times with no resolution. Even after being a customer of theirs for 3 years, they suggested I use other sites instead of theirs. Their advertising suggests a definite bait/switch to keep larger commissions as profits and denying the consumer their advertised percentages.

Desired Settlement: I would like the advertised cashback that I correctly earned credited to my ebates account. That amount, as stated above, should be $95.20 total. ($57.92 for one purchase and $37.28 for the second purchase).

Business Response: Initial Business Response /* (1000, 5, 2013/12/30) */ Dear ******. Thank you for reaching out. Today we have credited these orders though the merchants denied our request for commission. Please be aware that when a merchant states an order was placed in a manner which does not adhere to our Terms and Conditions we are left with no ability to credit you with Cash Back. We are happy to be able to add these orders, but cannot do so for any future order which is denied by a merchant. Please let us know if we can assist you with anything further. Final Consumer Response /* (2000, 7, 2014/01/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your response. As a customer for 3 years, I know both purchases were made correctly (both through correct linking to the site and not using invalid promotions). Both merchants should credit the commission to you, and it is concerning that they would deny the commission.

1/2/2014 Problems with Product/Service | Read Complaint Details
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Complaint: ebates does not pay the discount they offer for purchases made on thier list of vendors. i join rebates .com this summer Thier deal was to give a $10.00(kohls visa card) for joining and a cedit to the member that refered me to the site. I made a small purchse ddidnt get a rebate, kohls card andthe referrer member did not get credit until i contacted them twice which is not easy because they dont supply a general email account and you have to wait for thier email and use the reply button.I then proceded to make large purchase as i am disabled and it is easy to do on line and i thought every little savings help. No rebate checks. I used kohls, walmart, sportmans guide aand several others but only received 2 checks under 5.00.my largest order was with amazon and just 10 of thier orders amounted to 789.39 with a rebate between 2 & 4%. They have been so kind to help me with this problem but they only could do so much because privacy issues.I contacted ebates andd they said to send over the dates of purchase, i did, then they wanted the tracking # which i replied was not availlable, then they wanted all confirmation copies which i sent, then they said ii needed the invoice instead, i sent them only to be tod the item i ordered were not covered under thier rebate plan.. (cat & mouse plan)IF YOU WISH I CAN SEE IF THE INVOICE ETC ARE STILL AVAIABLE BUT IT VERRY PAINFULL FOR MY DISABILITY CAUSED BY A DRUNKEN DRIVER INCLUDES A BR0KEN NECK, BACK RIBS, ONLY USE OF LEFT HAND,,, AMBUTATED L LEG AND MESS OF INTERNAL ORGANS.I am not trying to be a victim as i consider my self blessed but it is very painful doing this research but one thing i have learned , dont let what happens to you cause harm to someone else. Thank you for all your good deeds.

Desired Settlement: I WOULD LIKE 4% OF $789.39 FROOM AMAZON - I HAVE MORE COMING BUT THE RESEARCH IS SO DIFFICULT AND I WOULD LIKE TO ALERT THE DIFFERANT VENDORS OF THIS COMPLAINT FOR I DONT THINK THIS SHOULD REFLECT ON THEM..

Business Response: Initial Business Response /* (1000, 5, 2013/12/16) */ Dear *******, We would love to look into this for you, but to do so need the order confirmations for any missing orders. For these missing orders, please send along the order confirmation pages (that include an order number, order date and price breakdown showing product total, shipping, tax and method of payment) so that we can look into this matter for you. Regarding your sign up Gift Card, we show we mailed that to the address you provided on 10/17. We also show the person who referred you has been credited for doing so. Please email your order confirmations to ********@ebates.com and I will make sure they are attended to. Thank you! Final Consumer Response /* (4200, 16, 2014/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WILL NOT GO THRU AANY MORE RESEARCH AS I HAVE GIVEN MY REASONS NOT TO DO SO. BECAUSE OF MY PHYSICAL DISABILITY I AM GOING TO CONTACT AAN AGENGY TO HELP ME TO DEAL WITH THIS PROBLEM. SINCE I JOINED IN JULY, I HAVE HEARD FROM FRIENDS AND FAMILY THAT HAVE THIS RUN AROUND DIFFICULTY WITH EBATES AND THEY SAY REBATES HONORED THIER SMALL PURCHASES BUT NOT THE LARGE ONES. MY DAUGHTER RECENTLY PURCHASED A LAP TOP FFOR HER SON AAND COULD NOT GET A REBATE. SHE BLAMED THE STORE BECAUSE OF THE CORRESPONDENCE EBATES GAVE HER AND I SEND READ IT AGAIN IT IS NOT THE STORES FAULT THEY JUST WORD IT IN SSUCH A WAY YU ASSUME THE FAULT LAYS WITH THE VENDOR. THESE STORES ARE GETTING A BAD RAP FOR AANOTHERSS ERRORS. I STILL DO NOT ACCEPT THIER RESOLUTION BECAUSE THEY WILL JUST COME BACK WITH MORE EXCUXES. I WANT MY ORIGINAL PROPOSAL AND TO TO KEEP THIS COMPLAINT OPEN SO SOME OF THE VENDORS CAN READ IT AND CONSUMERS. THANK YOU - COLLEEN DECRISTOFARO Final Business Response /* (4000, 14, 2013/12/30) */ Dear *******, Thank you for responding. The Amazon.com confirmations you provided previously show you ordered items that were not on our list of items eligible for Cash Back. During the time you placed your orders Cash Back was offered as follows. 3.0% on Apparel & Accessories, 3.0% on Pet Supplies, 3.0% on Shoes We show the items you ordered were not from any of these categories. Amazon offers us Cash Back on different items at different times. Currently, we are able to offer the following. 6.0% on Apparel & Accessories, 4.0% on Jewelry, 2.0% on Kitchen & Housewares, 6.0% on Luggage, 6.0% on Shoes, 4.0% on Watches Cash back can only be earned when the item purchased is explicitly shown on our site as being eligible. We apologize for any inconvenience this may cause. We would love to look into the other orders you mentioned, for kohls, walmart, sportmans guide and any others, but to do so we must have the order confirmations. At this time I show no record of any being sent for purchases from those stores. Again, I apologize for any inconvenience, but in order to investigate your orders we are required to provide the order confirmations to the stores. If you have these available please email them to me directly at ********@ebates.com. Thank you!

12/27/2013 Problems with Product/Service | Read Complaint Details
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Complaint: They claim if you go thru Ebates you get Cash Back, I have not received it for services I used them for 07/17/13 used Ebates and Avis Rental car to rent car $174.24 before taxes and surcharges rented for the dates 09/04/13-09/08/13 was suppose to get 3% cash back, have not received it! Reservation# XXXXXXXXus5 08/06/13 used Ebates to reserve room at ******* in ********* thru Expedia for 09/04/13-09/08/13 Reservation # XXXXXXXXXXXX was suppose to receive up to 5% cash back! Have NOT seen any of the cash back I was promised from either of these. Contacted Ebates several times via email and I have those emails saved if you need them, was told Avis was being added to my Ebates cash back? Have not seen it, was told Expedia refused to pay their cash back with no explanation? So at this point I want to be contacted by someone from the BBB per Telephone and I will be happy to send emails Ebates sent me but you can also check my Ebates account and verify neither of these situations have been resolved or paid as Advertised! I have all emails and confirmations saved. Thank You ****** ******* Please Contact me regarding this matter this has gone on for way too long and is false advertisement. XXX-XXX-XXXX

Desired Settlement: I want the Cash Back that I was promised per Ebates, Expedia and Avis! I think Ebates needs to be investigated because this is NOT the first time I have not received Cash Back I was suppose to get but this time I decided to take action against them. There is no point in anyone using this Ebates site if they are not willing to keep their end of the bargain!

Business Response: Initial Business Response /* (1000, 5, 2013/12/12) */ Dear ******, We would be glad to help. I show our last communication was on 11/22 and at that time we requested your order confirmations so that we can investigate these missing orders for you. To date we have received no response to that request. For these missing orders, can you please send along the travel itinerary (that includes the date you made the reservation on Ebates, confirmation number, dates of stay/travel, and price breakdown showing sub-total of room, flight, or car rental and the method of payment used) to ********@ebates.com? Once received I will be able to look into this further for you. Thanks! Final Consumer Response /* (2000, 11, 2013/12/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 9, 2013/12/18) */ Dear Ms. ******* and BBB, We are sorry for this trouble. Your Ebates.com account has been updated now to reflect these Expedia orders. Sincerely, Ebates

12/26/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Failure to unsubscribe after several request have been filed to do so. Just taking my email address off Ebates listing will solve this issue. Failure to unsubscribe after several request have been filed to do so. Just taking my email address off Ebates listing will solve this issue.

Desired Settlement: Failure to unsubscribe after several request have been filed to do so. Just taking my email address off Ebates listing will solve this issue.

Business Response: Initial Business Response /* (1000, 5, 2013/12/09) */ Dear Mr. ******** and BBB, We are very sorry to hear about this trouble. I'd like to know the email address that we are sending mail to so that I can investigate and get the mail to stop as requested in this complaint. Sincerely, Ebates

12/26/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates refuses to pay out on a purchase made and gives lame excuse as to reason why. I made a purchase from J. Crew on 11/28. The purchase was two sweaters and each was shipped separately. I received the first sweater and found that it was too large, so I took it to the local store and exchanged it for a smaller size. I received the second order and discovered that I had received a pair of men's pants instead of the sweater that I had ordered. I called J. Crew and the credited me the amount of the original order then reordered it. Today, I received an email from e-bates that my credit was cancelled. I understand that the merchant has the right to do this for returns but for an exchange for a different size? And for a shipment where the merchant made a mistake and sent the customer the wrong item? I emailed customer care from e-bates and ***** gave the most lame excuse and was absolutely no help. Seems like your customer care people could contact the merchants in situations like this and try and work with them. It just seems like e-bates is some kind of scam or something. What is the point of using e-bates if every little thing causes a person to have their rebate cancelled? It just seems like a waste of my time. Every time I have a credit over a couple of dollars it is extremely difficult to get the credit and e-bates is no help.

Desired Settlement: I just want e-bates to do what they say they are going to do. If I made the purchase and still have the merchandise, I should get credit regardless of the fact that I had to exchange one item for a smaller size and the other item error was due to the fault of the merchant. They also need to be willing to work with the customer instead of making excuses.

Business Response: Initial Business Response /* (1000, 5, 2013/12/09) */ Dear *******, As a courtesy we have gone ahead and credited this order back to your account. Please be aware that any order that is returned or exchanged will no longer be eligible for cash back. When an exchange or return is made Ebates commission is taken away and thus we are no longer able to credit any cash back. We apologize for any inconvenience caused.

12/19/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates does not have a working page to unsubscribe. I want to stop receiving their emails and am unable to do so. Also putting it in spam doesn't work I simply want to stop receiving ebate emails. I successfully unsubscribe to many other sites. Even though they have a link marked unsubscribe, it doesn't work.

Desired Settlement: Unsubscribe

Business Response: Initial Business Response /* (1000, 5, 2013/12/02) */ Dear Ms ******* and BBB, We are sorry for this trouble. Rest assured, Ebates does not want to send mail to members that don't want it. I will see that this email stops. Sincerely, Ebates

12/19/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates send checks quarterly for online shopping, they have bounced my 11/15/13 check. I have had bank charges issued to me as well. It is an online merchant so there is no person involved. The check was for 316.55 plus I got a 10.00 bank fee. The check was dated November 15 2013

Desired Settlement: I want another valid check issued plus the fees.

Business Response: Initial Business Response /* (1000, 5, 2013/12/03) */ Dear BBB and Ms. *******, We are very sorry for the printing problem with this check. This member has contacted our customer service team, who provided a $20 bonus. I will also add $10 cash for the bank fees. We are also going to re-issue the check on December 10th. Sincerely, Ebates

12/17/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: stop sending me e-mails e-mails

Desired Settlement: Take me off your email list

Business Response: Initial Business Response /* (1000, 5, 2013/11/29) */ Dear ******, We have confirmed with our email team that you are unsubscribed in full and should be receiving no further emails from this point forward. Thank you!

12/17/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Clicked through Ebates.com to receive cash back from Old Navy in the amount of 10% of purchase subtotal. Ebates is stating I'm not eligible. I have been an Ebates customer for over 2 years, and I know how to property use this service. I went to Ebates.com and then clicked on Old Navy to receive 10% cash back of my total purchase (subtotal). After several days of not receiving the cash back, I inquired with Ebates. After a few more days, Ebates replied stating I was not eligible. When I made the purchase, I used a coupon designed for Old Navy credit card holders. Here is the email received from Ebates in regards to my inquiry: Dear ******, Thank you for your patience while we looked into this matter for you. After researching your order, it has been determined by Old Navy that this order was placed in a manner which gave the credit for the sale to another affiliate of theirs. As a result, Ebates has earned no commission for this sale and Cash Back cannot be awarded. In most cases, this is caused by Using or even attempting to use any coupons, offers or promotions that were not offered by Ebates. This could be due to coupons/discounts/promos offered from coupon sites or special promotions offered to members of a merchants email list or rewards program. Basically, any special offer not exclusively offered by Ebates. Visiting any other sites during the shopping session, especially any sites that offer shopping rewards, coupons or discounts. Visiting other sites can result in the store giving the credit for your purchase to another site/affiliate. More information on these topics can be found at http://www.ebates.com/help/exclusions.htm. We understand that this is a disappointing outcome, we too would have liked to have earned credit for this order. If you would like to discuss this further please feel free to respond to this email. We would be happy to assist you and help ensure that you earn credit on all your future purchases. Thank you for using Ebates every time you shop online. ******* Customer Care Ebates I did not click through any other websites. I used a coupon offered my Old Navy itself. Ebates states cash back is not paid when using non-Ebates coupons, however, this is not true. I recently made purchases through Ebates at the following retailers using non-Ebates coupons: Reef, Converse, Ulta, Drugstore.com, Orbitz, Kohls, etc. This is the first time I didn't receive cash back in this manner. The biggest issue is that there needs to be consistency. As a consumer, I click through the website in good faith and expect to earn cash back.

Desired Settlement: Please credit me 10% of my purchase subtotal.

Business Response: Initial Business Response /* (1000, 5, 2013/12/16) */ Dear ******, Today we have credited this order to your account. Please be aware we will not be able to do so for any future order that the merchant claims was not placed according to our Terms and Conditions. You should see this order in your account within 48 hours. Please let us know if you have any further comments, questions or concerns. Final Consumer Response /* (2000, 7, 2013/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for fixing this since I did place the order according to your Terms and Conditions, which is why I believe you have tracking tickets, time stamps, etc. Again, thank you for correcting this.

12/17/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates promises a small rebate on purchase from listed vendors. They have now made it impossible to collect and their customer service gives a delibe I purchased $198 from Raise.com on which Ebates promised a 1% rebate ($1.98 # **********). In the past such rebates were automatically posted. If one was missing I needed to supply them with their Tracking #. Now they require a copy of the order confirmation. They have their ticket, the confirmation # and the amount involved and would gain no info from the actual document. To copy and mail such would reduce of even exceed the rebate. Although there have been about 12 emails they have not even contacted the vendor about the problem.Their Tryshia has said she would close the complaint without the actual confirmation ( I have attached it to an email). Their policy seems to be to throw up endless hurdles to discourage me to claim the small amounts involved. I'm sure it works bur shouldn't be allowed. I have made 2 more purchases from Raise.com and those rebates also didn't post. Ebates should not be allowed to continue this scam and misleading advertising.

Desired Settlement: The rebate promised - $1.98 and a more reasonable policy and procedures for future rebates.

Business Response: Initial Business Response /* (1000, 5, 2013/12/16) */ Dear *****, Today I have credited your account the amount requested. Please be aware that for any order we may need you to provide the order confirmation as the merchant will not investigate the order without it. We apologize for any inconvenience this may cause. Final Consumer Response /* (2000, 7, 2013/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I provided the confirmation # and it took them 30 minutes to credit my account. The demand from ******* for the actual copy of the confirmation obviously wasn.t necessary and a deliberate hassle.

12/9/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Ebates failed to give cash back for products purchased through them as promised per website Used Ebates and Expedia which on Ebates states they will pay up to 5% cash back if you reserve thru them. I reserved:Gaylord Opryland Resort & Convention Center, Nashville Wed Sep/4/2013 - Sun Sep/8/2013 Itinerary # ************ I called in October because I never saw the cash back showing up I was told to wait another 30 days, I contacted Ebates about this on 11/19/13 and this is the email I received from them stating that Expedia had pulled back my cash back? Email from Ebates: Dear ******, Thank you for your email. I was able to pull up your account and see that this order for Avis has been credited for the booking date 07/17/2013. Please keep in mind that it can take anywhere from 2 to 7 days for your account to be updated, once your order has shipped. The net purchase amount excludes taxes, fees, shipping, gift-wrapping, discounts or credits, returns or cancellations, and extended warranties. Please feel free to contact us if you have any questions or if you're unable to see the order when you log into your account. As for the Expedia order placed on 08/06/2013, we apologize for any confusion regarding this rebate or your Ebates account. This order was rejected by the merchant. This is generally due to the use of a non-Ebates coupon or the order being returned, exchanged, or canceled. We are deeply sorry for any misunderstanding. Please let me know if you need any further assistance. Thank you for using Ebates every time you shop online. **** Customer Care Ebates Spread the word! Earn $5 by referring a friend! https://www.ebates.com/referral/default.htm I used Ebates and Expedia to make this reservation and it was NEVER canceled: Important Hotel Information This reservation is non-refundable and cannot be cancelled. And I NEVER received any information from Expedia or Ebates as to any reason there would be a rejection? I am appalled at this and this is NOT the first time as you can see in the above email that Ebates has NOT paid the cash back it clearly advertises! I did everything correctly and I have the email from Expedia for the reservation for The Gaylord. Total $808.26 Collected by Expedia ________________________________________ Room Price $808.26 4 nights $175.00 avg./night Wed Sep 4 $161.00 Thu Sep 5 $161.00 Fri Sep 6 $189.00 Sat Sep 7 $189.00 Taxes & Fees $108.26 All prices quoted in USD. The amounts that we paid per Expeida to the Gaylord as well as $20 parking per each day we were there.

Desired Settlement: I want my 5% that was promised to me per Ebates and Expedia! And I expect to receive it ASAP since this reservation was done Sept 4 and it is now Nov 20, 2013 it has been over 60 days and as I said before I was NEVER contacted by Ebates or Expedia saying that there was some problem with this reservation and I have the Email Saved from Expedia and I will be happy to send it to you if you need it! Ebates and Expedia need to start paying what they advertise or they need to be dealt with for False Advertisement. Thank You ****** ******* ***-***-**** Please contact me ASAP about this matter, it is very disturbing that companies advertise cash back and then try to scam you out of it for NO REASON! Customers need to be Aware of these shady practices!

Business Response: Initial Business Response /* (1000, 5, 2013/11/21) */ Dear ******, Thank you for your patience while we looked into this matter. Your order has been approved and your account has been updated to reflect this purchase. You can view this Cash Back information in your Ebates account at this time. The cash back rate for Hotels is 1.5%. The 5% you mention is for Expedia-Groupon Getaways purchases. The cash back rates are shown at http://www.ebates.com/coupons/expedia.com/index.htm. Please let me know if you need any further assistance.

12/9/2013 Problems with Product/Service | Read Complaint Details
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Complaint: ebatesshopping.com ebatesshopping.com acknowledged that i would receive a $10 walmart gift card after a purchase was made through their site, i made a purchase through their site to walmart.com and never received the gift card.

Desired Settlement: $10.00 walmart gift card

Business Response: Initial Business Response /* (1000, 5, 2013/11/21) */ Dear Mr. ******/BBB, We are very sorry for this delay. Please enter your name and mailing address into your Ebates.com account profile so that the card can be mailed. Currently, this information is blank. We must know where to mail the card in able to process the card for mailing. Sincerely, Ebates

12/4/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: didn't get check I bought stuff thru ebates and didn't get check for about $50. I moved and it was sent to my old address and I told them but they did nothing. it was cashed by someone else but they won't send another one.

Desired Settlement: $50 check

Business Response: Initial Business Response /* (1000, 5, 2013/11/25) */ Dear ******* *** and BBB, We do have an account using this email address (******@yahoo.com) but we have not sent any payments for that account. Is there another account that we should look for? If a check was stolen and cashed, we suggest that this member contact the police regarding the theft. Sincreley, Ebates Final Consumer Response /* (4200, 11, 2013/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was stolen n we contacted police. Please send a new one. We asked u before it was cashed to send to new address but u didn't Final Business Response /* (4000, 9, 2013/11/29) */ We are attaching a copy of the cashed check. If this check was stolen, we urge the member to contact the police.

11/4/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I did not receive full credit for a purchase through Ebates. Ebates advertised a large percentage ( I remember it being 6%) back when purchasing a vacation through southwest airlines. We booked through them because we would get close to $80 back. WE could have gotten other discounts with other companies but because of the $80 we went went ebates. After booking I emailed to ask where my cash back was and they said wait until 6 weeks after travel. I did wait until after we traveled 6 weeks and emailed again after not receiving credit. . they said they would look into it. They later said that southwest airlines wouldn't give them credit because I didn't go through ebates so they couldn't give me any credit. I argued that I did book through ebates. I also said I wanted to know what site southwest claimed I went through. at that point ebates said they would give me the cash back but only did so at 2%. I know but can not prove that they advertised 6% when we booked . we spent close to 1,400 on our trip. we even bought insurance. I could have cancelled my trip if they would have told me I wasn't getting the credit when I first asked.

Desired Settlement: I would like the difference between what they advertised the cash back would be and what they are actually giving me.

Business Response: Initial Business Response /* (1000, 5, 2013/10/18) */ Dear *** ******* and BBB, We are glad that Cash Back was earned on this Southwest Vacation order through Ebates.com. Of course, we keep very careful records of our offers by our partner stores, since this is the core of our business. On January 24th, 2013 Southwest Vacations offered 2% Cash Back through Ebates. We increased the offer to 4% on January 10th and March 20th as part of our "Daily Double" offer. This store has never offered a percentage higher than 4% Cash Back on Ebates. We are very sorry for any misunderstanding. We do our best of offer the best deals on Ebates.com. We too would love to get paid a higher commission from Southwest. We have added a $10 special promotional bonus to your account as we have been working with you on this case. We hope this helps ease the disappointment. Sincerely, Ebates Final Consumer Response /* (3000, 7, 2013/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can not prove it because I didn't take a picture of the screen. My husband and I both remember that we would be getting over well over $50 back so we would have had to see a promotion that was over 4% but I still believe it was promoted as 6% .It appears we were given 2% back. We booked with Ebates under the impression we would get well over %50 back. We could get discounts through the actual hotel but with the rebate from Ebates that beat the hotel price. Because it was 9 months ago ( we were told to wait by Ebates) I can't remember what the hotel price was. We were given $25 cash back AFTER Ebates claimed that southwest would NOT give them credit but they were doing us a favor by giving us the $25. It appears in their response through BBB that they are now saying southwest IS giving them the credit. Which is it? They did offer a $10 promotional bonus but is only if I purchase something. We don't have to proof to stand on and we are least getting $25 back, but I did want to let the next buyer to beware and take a picture of what it promises. It would be nice to get a total of 50% back (which would be less than 4%)). Final Business Response /* (4000, 9, 2013/10/23) */ Today, we have added $22 to this account to ensure that the member earns $50 for this order, per their reqeust on this case. We hope that this resolution is found to be fair. Sincerely, Ebates.com

10/28/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I spent a total amount of $3,375.80+ Mandatory hotel fees with Hotwire shopping through Ebate. I was not compensated the monies advertise. 5/5/2013 I booked a Disney World trip of four through Ebate.com with Hotwire. My Hotwire itinerary number was ***********, order# *********, and my Ebate user ID ********. A total of $3,375.80. I paid in full with my Wells Fargo Visa Debate Card. These charges includes the activities, hotel stay, flying, and transportation. I contacted Ebate.com via email several times in reference to not receiving the monies back for shopping through as advertised on there website. I received responses back stating, I have to wait 40 days plus 40 more days ect ect. The last time I wrote to them I was told that I would not receive any monies from them because Hotwire claim I went through a third party with a purchase pertaining to this particular trip. I respond back letting them know that it was false and requested proof of specific actions of Hotwire claim. I was then emailed back that they do not have to show me any proof, but do to being a loyal costumer I qualify for a $20 if a place an order. I ordered an addition purchase with the same activities through Ebate and Hotwire. Turning my travelers head count from four to five. I reached out to ebate about that purchase and was compensated for it. I've referred people to there website and never receive pay for as well but that's not my issue. Just implying my loyalty.

Desired Settlement: I'm seeking the monies promised through the advertisement.

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ Dear ****** and BBB, We are sorry to hear about this trouble. Today, I have updated this Ebates.com account to reflect this order. Sincerely, Ebates Final Consumer Response /* (2000, 7, 2013/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I except their response because I do not have proof of the exact amount that wad being advertise. At least they gave me back something. Thank you very much

10/8/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Hi, I've been a member of Ebates for over 5 years, Ebates won't give me my money back! I tried to call their customer service a few times, NOBODY answer the phone, Please give me my $50 cashback. my ebates account user name is **********@yahoo.com.

Desired Settlement: my ebates account user name is **********@yahoo.com, Please give my money back.

Business Response: Initial Business Response /* (1000, 5, 2013/09/19) */ Dear BBB, This member was helped by our Customer Service team yesterday, September 18th. A payment is currently scheduled for Friday, September 20th. Sincerely, Ebates

9/25/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order clicking through from a link at ebates.com promising to rebate and they refuse to give me the rebate. I ordered an iPhone at Virgin Mobile by first clicking through from a link at ebates.com promising to rebate me 15% of the purchase price of the $549.99 phone. However, ebates refuses to give me the money claiming " Virgin Mobile USA has been unable to verify this purchase as being eligible for Ebates credit. This means Ebates has earned no credit for this purchase and as such cannot credit your account." Merchant Name: Virgin Mobile USA Aggregator: Commission Junction Order Number: *******-XXXXXXXXX Order Date: ********** Amount: $588.49 Tracking Ticket: XXXXXXXXX Ebates userId: **** ECB: 22.50 AS: 20

Desired Settlement: I would like the $82.50 rebate that I was promised.

Business Response: Initial Business Response /* (1000, 5, 2013/09/12) */ Dear ****, Thank you for writing. We have no heard back from Virgin Mobile but I have gone ahead and added this order to your account. The cash back offer for Virgin mobile is as follows. $5.00 Cash Back on phone prices up to $49.99 $12.50 Cash Back on phone prices from $50.00 to $149.99 $17.50 Cash Back on phone prices from $150.00 to $199.99 $22.50 Cash Back on phone prices $200.00 and up $12.50 Cash Back on iPhones As such, your account has been credited $12.50 for the iPhone you purchased. Ebates has never offered a % of cash back for Virgin Mobile, only the fixed amounts I mentioned. Please let us know if we can assist you with anything further. Thanks! Final Consumer Response /* (4200, 11, 2013/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not offered anything further. They are now saying they had a coupon at the time for the 15% yet there was no code to enter or any explanation other than to click their link which I did. I did everything their site told me to and am still disappointed in their refusing to honor what was on their site. Final Business Response /* (4000, 9, 2013/09/16) */ Dear ****, I think I have found the source of your confusion. At the time of your purchase we offered a coupon for 15% off the iPhone 5 but we have never offered the iPhone at a percentage. The rate of cash back has been $12.50 since 7/9/2012. We apologize for any confusion.

9/20/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: They don't even follow the payment dates listed on their website. scam to make customers pay more money. Customer service wont help fix the error. the site states what dates cash back will be sent out. In that it states the cash back value must be over $5.01. if its under that amount they wont send you a check. I have $20.00 in cashback that don't count for the $5. They sent my check "early" so I would have to spent more money in order to get that $20.00. I E-mailed them and all they said was deal with it.

Desired Settlement: I just want the cash back check they sent to be put back on my account or for them to send out the other $20.00 cash back I am waiting for without having to go over the 5 mark again.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/30) */ Dear *****, We apologize for any confusion regarding your Ebates account. The payment you received was a unscheduled payment for your first order only. Occasionally we send these type of payments to new members so they see how the process works. The $20 you have mentioned will be eligible for payment on our next pay date which is November 15th. Here is a bit of information on our payment dates that we think you may find helpful. Ebates pays its members accrued Cash Back and other rewards every 3 months, at a minimum. Ebates pays members in U.S. dollars via check, Paypal, and sometimes other payment options. Members may select or change their payment options in the My Ebates section of Ebates.com. Each payment represents Cash Back and other rewards earned and accrued during the prior quarter based on the schedule below. The minimum payment amount is $5.01. Balances below $5.01 remain in your account for potential payment during the next payment period. Purchase Period Payment Date *** ***** ** *** ** *** ****** ** *** ** **** ****** ** *** ** *** ***** ** *** ** Please let us know if we can assist you with anything further. Consumer's Final Response /* (4200, 11, 2013/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I Will now copy and paste what Ebates website says to every customer which contradicts your statement. "Every 3 months, we send you a cash back payment for purchases posted during the previous quarter based on the schedule below. But if you've earned less than $5.01 cash back, we'll carry over your money to the next check. Bonus Rewards do not count toward the $5.01 minimum. The term "Bonus Rewards" includes monies earned as a Sign-up Reward or Tell-A-Friend Bonus." Notice how it says bonus rewards DO NOT count towards the $5.01 minimum? Yet you saying it does. So what is the correct answer? So is the website telling customer the wrong info or are you? Business' Final Response /* (4000, 14, 2013/09/06) */ Dear *****, As stated, this money will be paid to you on the next pay date of November 15th. We recently updated our payment processing to include account with only bonus rewards. I apologize for any confusion.

9/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I referred a friend through their 'refer a friend' link on 7/11/2013 and after numerous e-mails they still will not give me the $10 bonus. On 7/11/2013, through the Ebates.com web-site, I sent a referral link to a friend. Per the web-site rules, I would get $10 once she made a purchase of $25 and she would get $5. On 7/11/2013, she made a purchase through the Ebates.com web-site for $200 from the National Geographic Store. On 7/13/2013, I received an e-mail from Ebates.com with the following: Congratulations and thank you for Telling-A-Friend about Ebates! Your friend has made a first purchase with Ebates and a Tell-A-Friend bonus has been credited to your Ebates account! At that point, the $10 was added to my account. On 8/11/2013 I noticed the $10 was removed from my account. I submitted an e-mail to customer service, and I heard back saying that they would have to send it to a special department and somebody else would get back to me. After 2 days and many wasted e-mails asking me basic questions they could have found out on their own had they bothered to look up my account, I heard back from somebody in their promotions department. This has been an extremely painful experience. After numerous e-mails back and forth, ******* from Ebates sent me an e-mail on 8/14/2013 saying that my friend had not made a qualifying purchase, but to make up for my inconvenience she would give me a $10 'valued customer credit' which would only be paid to me upon another purchase. My friend obviously made a qualifying purchase as she was paid her $5 referral bonus, and the $8 cashback for the actual purchase. If the purchase had not been 'qualifying', why would ebates send money to this customer? In addition, Ebates had already sent me an e-mail saying she had made a qualifying purchase. On 8/15/2013, another agent, *******, stated the following: Thank you for your reply. We regret the inconvenience that this has caused you and have placed a $10 Valued Customer bonus on your account for this inconvenience. Additionally, your referral has posted and qualified in your account at $10. 4) On 8/21/2013 I sent another e-mail advising that the $10 referral had still not posted to my account. On 8/23/2013, ******* replied as follows: The Referral Bonus is still pending on your account, but I have added it to your account as an adjustment today. Please let us know if you have any further questions or concerns, and we'll be happy to help. As of today, 8/27/2013, the $10 referral fee has still not been added to my account, even though I have now been told twice that it was added to my account. This was a very simple issue and yet I have sent over 10 e-mails about this, and it has been going on for over 2 weeks. Between the numerous agents and multiple e-mails, I have yet to get the $10 posted to my account for her purchase. Bottom line is, I referred a friend, she made a purchase.....and Ebates.com needs to hold up their end of the bargain and give me the $10 for referring her.

Desired Settlement: I am asking that they honor their agreement as per their web-site, and give me the $10 referral fee for the referral I made on 7/11. As per the BBB rules, I am not including any 'identifiable information' and therefore have not given you my friend's e-mail address. However, since that was the only referral I made on 7/11, I expect that it would be easy for you to find out who I am talking about. In addition, I would hope that one of the agents would have attached some notes into my account about this issue.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/29) */ Dear *********, Today we have added a $10 adjustment to your account, which brings the total paid to you for this referral to $20 when factoring in the $10 promo you were offered. The referral bonus was rejected initially as the qualifying order your referral placed was reported as cancelled/reversed by the merchant. Cancelled/Reversed orders, do not count toward referral bonus. Please let us know if we can assist you with anything further. Thank you!

9/11/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ebates.com offers "up to a 7.5% cash back" for purchases with "Ancestry.com." Ebates didn't honor the cash back offer for my Ancestry.com purchase. On 9/1/13, I used the Ebates.com website's portal to click on Ancestry.com to place an order there...as Ebates' own site claims to give "up to a 7.5% cash back" rebate for purchases made on that site (with NO exceptions listed). When I entered Ancestry.com through Ebates' portal link, website, I was brought to Ancestry's site & I clicked on ''Ancestry.com'' in the upper left corner...which, then, brought me to another Ancestry.com area with ''DNA'' at the top left. I clicked on the ''DNA'' area, which brought me to an offer to purchase an Ancestry.com DNA kit for $99.00 plus shipping. By 9/2/13, I saw NO Ebates' Rebate in my Ebates' account for my Ancestry.com DNA kit purchase. I emailed Ebates and received a basic ''we'll look into it'' email response. On 9/3/13. I received the following email from ''*****'' at Ebates: ''Dear *****, Thank you for taking the time to write to us. We are currently waiting for your order to be reported to us by the store. This can take up to 7 days. Please let us know if this Cash Back still has not posted to your Ebates account after 7 days and we will be happy to look into this further at that time. Thank you for your patience, and if you should have any further questions, please let us know. Thank you for using Ebates every time you shop online. ***** Customer Care Ebates'' On 9/8/13, I emailed Ebates again re: I hadn't received any Ebates' rebate, as yet, for my Ancestry.com DNA kit purchase of $99.00 + shipping. On 9/9/13, I received the following Ebates email, again from ''*****'' at Ebates: ''Dear *****, Thank you for taking the time to write to us. I am sorry to hear that this order has not posted to your Ebates account. Unfortunately, Cash Back is not available on DNA Kits/Bundles. This information can be found on our Ancestry.com page here: http://www.ebates.com/coupons/Ancestry.com/index.htm?query=ance&position=2&type=suggest&store=5886 as well as on our store related exceptions page http://www.ebates.com/help/storeexceptions.htm I apologize for any inconvenience this may cause. Let me know if I can assist you with anything further. Thank you for using Ebates every time you shop online. ***** Customer Care Ebates'' In response to ''***** at Ebates'' email indicating that Ancestry.com's DNA kits did not qualify for an Ebates' discount, I sent the following email reply to Ebates yesterday, 9/9/13: ''QUESTION: Why did you answer my 1st email regarding this issue and tell me to wait 7 days to see my EBATES' refund posted for ANCESTRY.COM? My husband and I (from different computers) just clicked on EBATES.COM's own link from your website that says get up to 7.5% back. Your EBATES' link takes us directly to the ANCESTRY.COM website..... where, when I click on "Ancestry.com" on the upper left of the page, it takes me to the Ancestry.com website with a "DNA" link at the upper-left of the page. There, I can place an order with Ancestry.com. NO WHERE DOES YOUR EBATES' LINK SHOW AN EXCEPTION TO GETTING UP TO 7.5% BACK !!! This appears to be another "bait and switch" to get me to place an order through a company linked through EBATES' website......and, then, be told .....AFTER 7 DAYS & MY 1st EMAIL TO YOU....that EBATES'& ANCESTRY.COM has an exception (DNA kit purchase) to this cash back offer. Perhaps, I will have the Better Business Bureau investigate this, if this issue cannot be resolved in another manner. ***** ****** #XXXXXXX'' As of today, 9/10/13, I have neither received a reply to my last email to Ebates, nor have I received any of the ''up to 7.5% back'' rebate for my Ancestry.com. By ***** quoting "obscure" Ebates' sub-websites to disavow Ebates' obligation for giving rebates for certain Ancestry.com purchases, to me this certainly appears to be a "BAIT & SWITCH" tactic by Ebates. Each of Ebates stores' offers SHOULD HAVE THEIR EXCEPTIONS CLEARLY LISTED ON THEIR PORTAL LINKS FROM EBATES ITSELF.

Desired Settlement: I request an Ebates' cash back rebate for my $99.00 purchase made through entering Ancestry.com through Ebates' own portal....a portal, I might add, that DOESN'T CLEARLY POST ANY EXCEPTIONS TO PURCHASES THAT MIGHT BE MADE THROUGH EBATES' associated stores.

Business Response: Business' Initial Response /* (1000, 5, 2013/09/11) */ Dear Ms. ******, I am very sorr to hear that this took this long to resolve. I know that this order was added to your account earlier today. Please let us know if you need any further assistance at any time. Sincerely, Ebates


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6 Customer Reviews on Ebates Shopping.Com, Inc.
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