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BBB Business Review

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BBB Accredited Business since

Ebates, Inc.

Phone: (415) 908-2200 Fax: (415) 908-2299 160 Spear St Fl 19, San Francisco, CA 94105 http://www.ebates.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online shopping services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ebates, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ebates, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 178 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

178 complaints closed with BBB in last 3 years | 85 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 45
Billing/Collection Issues 30
Delivery Issues 5
Guarantee/Warranty Issues 9
Problems with Product/Service 89
Total Closed Complaints 178

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Ebates, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 9

Additional Information

BBB file opened: May 26, 2000 Business started: 04/13/1999 in CA Business incorporated 08/15/2011 in DE
Type of Entity

Corporation

Business Management
Mr. Dylan Campopiano, Director of Customer Operations
Contact Information
Principal: Mr. Dylan Campopiano, Director of Customer Operations
Number of Employees

199

Business Category

Internet Shopping

Service Area
Untied States
Alternate Business Names
Ebates Shopping.Com,Inc. Ebates.Com

Customer Review Rating plus BBB Rating Summary

Ebates, Inc. has received 3.97 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.