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Description

Dot & Bo is a service for discovering and buying things you love for your home.
We're creating a better way to decorate your space by making curated designs and personalized service available to everyone.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dot & Bo, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Dot & Bo, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 73 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

73 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 10
Problems with Product/Service 56
Total Closed Complaints 73

Additional Complaint Information

Complaints processed by BBB state delays in receiving purchased items. Prior to purchase, BBB recommends reviewing the company's shipping policy that states estimated delivery dates provided are estimates and never guaranteed, they take into account many factors including item availability, location, and shipping destination, which may vary by order. It's also stated, we work with designers all over the world, coordinating delivery from so many places takes time and care, and we ship products together to keep costs low. Each item is inspected before shipping, and furniture takes extra time to transport.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Dot & Bo, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: July 23, 2013 Business started: 08/19/2011 Business started locally: 08/19/2011 Business incorporated 08/19/2011 in CA
Type of Entity

Corporation

Business Management
Mr. Anthony Soohoo, CEO and Founder Dot & Bo Community Management, Management
Contact Information
Customer Contact: Dot & Bo Community Management, Management
Principal: Mr. Anthony Soohoo, CEO and Founder
Number of Employees

80

Business Category

Internet Shopping Shopping Carts & Baskets Furniture Manufacturers Home Accessories Home Decor, Accessories & Gifts - Online Retailer

Refund and Exchange Policy
Customer satisfaction is very important to us, and we cover most of our products with a 30-Day Money-Back Guarantee. Contact us for more information on how to return or exchange your order.
Service Area
This business service area covers: USA
Products & Services

We curate daily collections of modern furniture and home decor.


Customer Review Rating plus BBB Rating Summary

Dot & Bo, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 200 Kansas Street
    Ste 200

    San Francisco, CA 94103 (415) 889-8863 (800) 693-9937

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/10/2016 Billing/Collection Issues
8/9/2016 Problems with Product/Service
7/14/2016 Problems with Product/Service
7/12/2016 Delivery Issues
4/23/2016 Guarantee/Warranty Issues
4/18/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We purchased a new sofa under a year ago. Less than one year in with light use it totally broke. The policy does not cover repair or replacement. We purchased a new sofa under a year ago: Spiers Sofa in Ocean, **********, delivered April 26th, 2015. We paid $1,311.56 with shipping and tax on a Visa card. From the day we got it, the legs wobbled and weren't able to be tightened well but we liked the look and thought it would be OK. Within a couple months the legs began breaking, moving each time we sat on the sofa but we could still sit on it. Today, less than one year in with light use it totally collapsed while people were sitting on it. The screws that attach the legs to the unit are completely stripped and cannot screw back in. The *** * ** policy does not cover repair or replacement. So, we are left with no sofa. It seems totally inappropriate that a thousand dollar sofa would break within a year. We want either repair, or preferably replacement.

Desired Settlement: We'd either like them to repair our sofa (though we're not sure that's possible), or preferably to replace it with a brand new sofa either of the same or similar type based on our preference.

Business Response: We thank the customer for providing this information, and apologize for the experience they have had with their Spiers Sofa.

The sofa in question was delivered on 4/16/15, and we were first notified of issues concerning the legs of the sofa on 3/26/16 -- almost a full year later. Though we communicated with the customer to facilitate an exchange regarding a separate order they had placed, no mention was made of any issues with the legs of the sofa until the end of March, 2016.

We do request that customers reach out to us within 48 hours of receipt in the uncommon event that anything is amiss with the merchandise they have received. We are also happy to review customer inquiries received outside of the 48 hour window, as we understand that things do happen. In this case, too much time had elapsed (including the sofa now being sold out) and so we credited the customer's *** * ** account with $200 in bonus credit, to be used toward a future order. (Screen Shot 2016-03-31 at 10.54.11 AM)

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response. We paid $1,000 for a sofa and it broke after one year. A $1,000 sofa should certainly be enough quality to last over 1 year. We believe we should be compensated significantly more considering the low quality of the product we were sold by this company.

4/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Poor Customer Service, Misreprentation of Products Im glad I didn't order much, but with shipping taking a month I tried to cancel. Dot&Bo refused to cancel the order even though it has not shipped and will not ship for another 3 weeks. I had to open a dispute with my bank and stop payment. My first order with them has been awful. The items pictures and descriptions are tricky, read very carefully. I ordered what appeared to be a set of 5 deer horn wall mounts. On further investigation you only get one, but the image of the product shows 5.

Desired Settlement: Please just cancel the order and prove to be a business of integrity.

Business Response: We thank the customer for leaving this review. Our cancellation policy is as follows:

"If you change your mind and decide to cancel your order, please notify us within 24 hours of placing it. If the order has not been processed for fulfillment, we can honor the request and refund your payment in full. We are not able to accommodate cancellation requests received outside of this window.

Orders cancelled after processing may be subject to restocking fees. In the event that you cancel your order after it's processed, you may return it for a refund minus the cost of shipping both ways."

Since the order was placed on 3/19, and the customer reached out to us on 3/24, the order was already processing and being prepared to ship out. At the time of writing this letter (3/31), the order is slated to ship between 3/31-4/1. In some cases we are able to cancel orders after they process. For this particular item, we are not able to.

As for the delivery estimate, this is provided on the product page before ordering, as well as on the order confirmation e-mail which is sent to customers upon placement of their order. We make no attempt to mask this. Additionally, the item in question was for a single plaque, not a set. The picture referred to is to provide customers with an idea of what the plaque might look like, as they do tend to vary, which is stated on the product page as well.

The customer stated that he wanted to cancel the order since he would be out of town during the estimated delivery. Since we are unable to stop the shipment, our agent provided him with FedEx's local contact information, so that they could hold the item for him until his return. We also provided our return policy for his reference as well, since the items are covered under our 14-Day Return Policy, should he choose to return it.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
The product description does not state that you are ordering one wall mount. It gives absolutely no direct reference to the number of mounts you will receive. The product image suggests you are receiving five. This is an illegal and gross misrepresentation of the order and blatantly false advertising.

On requesting product manufacturer and origin information, Dot&Bo replied they do not have this. This information is necessary to provide the order and obvious that they do have this information. The release of this information is lawfully required under consumer rights.

The resolution of contacting FedEx once shipped to delay delivery is assuming that internet access is available in a remote area of southeast Asia. This is no resolution.

4/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: website is misrepresentative and conflicting and customer service would not help, stating policy and technicalities. It seems shady and tricks people I tried to order an indoor version of a pillow on their website but only an outdoor version was listed. So I ordered it: Re ********** Dusted Sunset Outdoor Pillow Then minutes later they sent me a link to the identical pillow in an indoor version. But it had a different name. It was the same pattern and size just no waterproofing. That is what I had tried to buy in the first place! Very misleading. I carefully checked the website about returns and it said no returns for custom orders but in another place it said cancelations within 24 hours were ok. So I immediately canceled the first order and put in the second: ********** Mohave Sunset Throw Pillow Then I got an email from customer service saying 'custom orders cannot be canceled.' This was in minutes and we are not talking about a detailed work of art but a simple pillow I am sure was in stock. More importantly, this info is not visible on the website until you keep clicking further into it, and how would you know that you needed to? After 24 hours of emails and phone calls I got a live person who offered a $5 credit which was useless since each pillow was about $50 each with shipping. He refused to cancel the order. The whole process seems designed to trick people and take their money while hiding behind technicalities. This is not fair and I want my money back.

Desired Settlement: Money for the first order refunded.

4/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Dot&Bo has failed to deliver order for 3 months, and customer service has been largely unresponsive and unable to resolve the problem. I placed Order ********** on January 9, 2016 for the Charcoal Gray Paddington Deux Lounge Set, which had an estimated delivery arrival window of February 26, 2016 to March 8, 2016. The order was charged to my credit card for $1232.50. When I noticed that my item had not even entered into the shipping process, I contacted Dot&Bo on March 4, 2016 asking for a status update on my order. I received a response from ****** at Dot&Bo the same day, acknowledging that my item had not shipped but that she would check with her team to see what might be causing the delay. On March 8, 2016, I received an email notification that my order had finally shipped. On March 9, 2016 I received an email from ******* confirming that my order had been shipped and was In Transit. After seeing no progress in the shipping, I contacted ******* on March 15, 2016, inquiring about what might be causing a delay in the shipping process. On March 15, 2016, ******* responded saying that there was no issue and that that delivery could take up to 15 Business Days (a whopping 19-22 actual days). Since the order was listed as Shipped on March 4, which is ironically the day that I inquired about the status, I waited a few more days (11 business days from the shipped date), and contacted the delivery company on March 18, 2016 to understand the holdup. The delivery company, ***, stated that there was no order out for delivery, that they listed the item as a Shortage with Dot&Bo because Dot&Bo did not have an item for them to pick up when they instigated the delivery processes on March 4, 2016. I asked *** to please contact Dot&Bo to resolve the issue, and I immediately responded to ******* with an email on March 18, 2016 notifying her of the conversation with *** and asking about the current status of my order. I received no response from ******* by the close of business on March 22, 2016, so I submitted another support ticket with the same information regarding my conversation with *** and an update on the order status at that time. I received no response from the previous inquiry with ******* or the new inquiry placed on March 22. On March 24, I asked for assistance in resolving my issue via the Company facebook page and asked for a phone number, but that request did not receive a response for multiple days even though they typically respond within an hour. I found a phone number to reach Dot&Bo on the BBB website (the number is not easily found, if even available, on Dot&Bo's website). On March 25, I called Dot&Bo telling them about the problem and asking why my support requests had been completely ignored. I spoke with ******, who acknowledged that my inquiries had been received but was unaware of why they had been left unanswered. After several apologies, ****** told me that a new delivery order had been created and that my order was In Transit (for the second time) from Southern California to San Francisco (a 6 hour drive). On March 27, 2016, I finally received a response from ******* stating that she was "working to resolve the issue and should have more concrete information soon." On March 28, 2016, I responded to ******* stating that once again, the delivery company is listing the delivery as a shortage, stating that they never had an item to pick up from Dot&Bo back on March 25, 2016, when ****** told me that my order was In Transit again. If my complaint is not yet understood, it is that Dot&Bo is currently 1 month late with delivery of my order that they took payment for back in January 2016, and the company has already lied two different times about shipping an order, which the delivery company has stated that there was never an item to get picked up despite Dot&Bo requesting that they pick up an item. The company is avoiding answering questions and they are taking extremely long periods of time to figure out what the problem is and when I'm going to receive my item. It feels intentional and it feels like fraud.

Desired Settlement: This order should be completed as requested, and it should also be heavily discounted. As it currently stands, Dot&Bo has taken out an interest-free $1,200+ loan from me for the last 3 months without showing any intention of delivering the item to me (to date they have never provided an item for the shipping company to even pick up). The order is currently 1 month late from the delivery window provided at the time of purchase, and there has been no mention of when the order will ever actually be shipped to me (I have been repetitively lied to about the status of my order with fake delivery dates when there was never an item for the delivery company to pick up).

4/5/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service
3/22/2016 Problems with Product/Service
3/2/2016 Guarantee/Warranty Issues
2/23/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: The product I receive was not the color of the product I purchased from their website,they are refusing to pay for shipping for return of the product. On Dec.14th I purchased four Sculptural Slope in Smoke Chairs item number RXXXXXXXXX from Dot & Bo for the price of $97.20 each total price of $462.13. As I received my chairs on the Dec 17th I spoke to a representative ****** and told her that my chair legs were not the color of the item which I purchased from their own website. Dot & Bo refuses to pay for the shipping. The picture they have on their website does NOT match the color of the chairs they have sent to me, I would like to get a FREE return shipping for the product they mis-represented.

Desired Settlement: I would like to get FREE shipping included in the return.

Business Response: Initial Business Response /* (1000, 5, 2016/01/04) */ We want to thank this customer for bringing this to our attention. The Sculptural Slope Chairs In Smoke are made with solid, characteristically light beechwood bases as noted on our product page. We strive to have this level of information on all our products, so customers can make the most informed purchases possible. We sincerely apologize for the chairs not meeting the customer's expectations. After a review by our operations & merchandising team, it was found these chairs are accurately represented. Because they are accurately represented, any return of the product falls under our 30 Day Return Policy. More on that can be read here http://www.dotandbo.com/returns#_money The pieces are covered by our 30 Day Money Back Guarantee, and we have processed return labels via the customer's request. These labels were emailed on 12/29 at 3:19 PM. Once the pieces are tracking back to us, we will be able to refund the customer per our 30 Day Return Policy. With the labels processed and emailed to the customer, we consider this case closed. As always, we're available to provide any screen shots/call recording/email transcripts/etc. Sincerely, Dot & Bo Community Management Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with Dot & Bo, their product is misrepresented on their website and I should receive FREE shipping. I can provide my photo's as proof to compare with what they represent on their site and the product I received. Thank you, **** ********** Final Business Response /* (4000, 11, 2016/01/13) */ We thank the customer for following up. Unfortunately, we are unable to view the photos attached. Assuming they are the same photos previously and promptly sent to us by the customer (as uploaded here), the chair bases look different in each photo. Depending on the lighting in the room, the wood will look lighter or darker. We here at Dot & Bo sincerely believe we have acted in good faith by accurately representing the Sculptural Slope Chair in Smoke with both an image along with a description listing the actual material used to make the chair legs. Final Consumer Response /* (4200, 13, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT accept your response. As far as the 4 chairs you had sent to me, and I myself did photograph them, they are all different shades AND NONE of them are the shade your chair in your website depicts, that is your problem. I am not a professional photographer I took a picture of all the chairs as your company advised me to. If you need to view the chairs again let me know in what format you need me to send them to you once again. I refuse to accept that the chairs you have sent to me are the shade you are depicting. Regards, **** **********

2/19/2016 Billing/Collection Issues
2/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered and paid for on Nov. 30, 2015. When delivered, I got #2 of 3 parcel. Will not refund. Ordered on Nov 30, 2015 and paid for. Called about delivery and it was scheduled out 2 weeks. On Friday, Jan 22, 2016, delivery guys drop off #2 of 3 parcels. They know nothing about the other 2 parcels. I call Dot and Bo and they say they will look into it. I also emailed. Called today, Jan. 26, 2016 because I have not information and I am told they are looking into it with shipper. My question "how long am I supposed to wait for something paid for in Nov?" What condition will the bed be in when it is delivered? I have ask for a refund and I am told no. They will look into it further. I want them to pick up the parcel delivery. I have not touched it. I want a full refund for item and delivery costs.

Desired Settlement: Full refund for bed and delivery costs.

Business Response: Initial Business Response /* (1000, 5, 2016/02/01) */ We appreciate the customer bringing this to our attention and firstly want to sincerely apologize for this less than ideal delivery expereince. On January 22nd 2016, our shipping partner delivered 1 out of 3 boxes. Upon speaking to customer on the phone, our Customer Relationship rep escalated this order with our operations team to get to the bottom of things. We contacted our shipper to request a search for the missing 2 boxes which can take a few business days. Unfortunately, our shipping partner reported the remaining boxes lost. On January 28th, 2016 at 2:14 PM PST, we processed a full refund to customer which should post to their account in 5-7 business days. A couple hours later at 3:07 PM PST we followed up to confirm a pick up with Pilot Freight services has been scheduled. Again, this is not the type of experience we want for our valued customers and we hope the customer can accept our sincerest apologies. With the refund in process and the pick up scheduled, we here at Dot & Bo believe we have acted in good faith and consider this matter resolved.

2/16/2016 Billing/Collection Issues
2/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Dot&Bo has gone back on their word and is attempting to evade. We purchased a sofa, Leatherette in terracotta, and were not pleased with the product. We asked for a return authorization and were told since it was delivered by freight, they would have to pick it up by freight and we would lose the shipping cost. That was fine. They also stated that we would not need the original packaging. Now they have come back and told us that we WILL need the original packaging, which is practically impossible being that it is a 70" long sofa so you can imagine the packing material and the enormous box it was shipped in. Instead, they are evading our return and instead are trying to wave $100 at us. This $100 of course comes with stipulations. Incredibly unprofessional, incredibly embarrassing for a company that urges us to "Shop with confidence."

Desired Settlement: We would simply like to have the sofa returned, without the requirement that it be packaged back in its original boxing. This is an incredibly difficult thing to do when you are not a manufacturing center nor do you have the resources or space to keep an 80" by 30" box intact in case you need to return. We ask that Dot&Bo honor what their service rep told us, that they will send out a truck to pick up the sofa, and that we will happily eat the freight charge of $186 as we were originally told.

Business Response: Initial Business Response /* (1000, 5, 2016/02/05) */ We appreciate the customer for bringing this to our attention and are happy to report we've come to mutual resolution as of 02/04. Due to agent error, the customer received misinformation for which we apologize and take full responsibility for. We've contacted Habitat For Humanity to pick up the piece in question. They should be contacting the customer within 48 hours to schedule the pick up. Again, we apologize for this less than ideal expereince and thank the customer for their patience as we worked to resolve things. With the pickup scheduled, we here at Dot & Bo believe we've acted in good faith and consider this matter resolved. Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are happy to see that Dot & Bo will be donating the sofa to Habitat for Humanity. We do hope that the customer service agent who gave us the wrong information is not penalized in any way as well as it is obvious Dot & Bo has large enough margins that donating the sofa is more palatable to their bottom line than sending a truck out to bring it back. Thus, retaliation against the service agent would be out of line. It would probably be best if Dot & Bo management was more specific about their return policies, though my guess is their business model capitalizes on giving out as little information to customers as possible. Judging by the number of complaints I'm seeing for Dot & Bo, particularly regarding shipping issues, my guess is nothing will change.

2/2/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered products from the company that are failing and clearly defective. I was denied a full refund. In late April, 2015 I ordered three Whitestone Pendant Lamps ($149.99 ea.) and one Friends and Family Dining Table ($973.99). These products were installed/put to use in September, 2015 as my kitchen was being remodeled over the summer. I recently noticed that two of the lamps have developed very dark black splotches on the stone, limiting the amount of light they emit and being generally unattractive. In addition, I noticed that the table (described online as having a "walnut veneer") was developing bubbling, cracking and peeling of what is a plastic wrap/laminate in two separate areas on opposite sides of the table. I took photos of the defective products and sent them to Dot & Bo via the company's website. I asked for a refund as no reasonable person would expect these products to begin failing/degrading in such a short time frame. I was told by "*******" in an email that because I did not notify the company within 48 hours of receiving the products that I am not entitled to a refund. Rather, she offered a store credit of 30% of my invoice. This is unacceptable. These products they sold are failing and defective. Their offer of compensation in no way can rectify my situation. Order # RXXXXXXXXX Order Date: April 19, 2015 Delivered to **** ****** Order total: $1612.88 3 Whitestone Pendant Lamp at $149.99 each 1 Friends and Family Dining Table at $973.99 each Both products shipped via Fed Ex Arriving April 23, 2015. Shipped to **** ****** ************************************ XXXXX Complaint submitted on January 11th. Reply email from ***** on January 12th Follow up email from ******* on January 12th denying a full refund for reasons stated above. Payment made via American Express

Desired Settlement: Full refund, less shipping costs.

Business Response: Initial Business Response /* (1000, 7, 2016/01/20) */ We thank the customer for bringing this to our attention. Dot & Bo has a 48 hour policy in regards to damages and defects. The pieces delivered on April 23, 2015 are unfortunately nearly a year outside of our return policies. This policy is in place because our designers are constantly updating/discontinuing designs. The sooner we know of an issue, the more options we have to fix things. Because the table was delivered back in April, we're unfortunately not able to accept a return for it. Although we are unable to accept a return, we have applied a 30% refund in the form of store credit as a token of our apology and in good faith. Walnut Veneer is a thin slice of wood typically glued onto panels and then the main piece. If exposed to extreme temperatures (for example- hot/cold dishes placed directly on the table), bubbling may occur. In regards to the lamps, we've reached out to the manufacturer as that damage should not have happened- especially after such a short amount of time and proper wattage bulbs being used. Because of this, the manufacturer has agreed to send new glass portions of the lamps to replace the defective ones. As our rep followed up to say to the customer on 1/17 at 9:50 AM, this is a one-time exception and typically we are not able to process replacements months after use. With the store credit applied to the customer's account as a sincerely apology for not being able to accept the return of the table and replacement shades soon to be en route, we here at Dot & Bo believe we have acted in good faith. Very best, Dot & Bo Community Management Initial Consumer Rebuttal /* (3000, 9, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Both products (lamps and table) were shipped on the same day. Both products arrived undamaged - and remained in perfect condition for 48 hours. It was over the next few months that both products developed these problems. Why is the resulting damage not acceptable for the lamps, yet acceptable for the table in the same time frame? The damage to the table is NOT on the table top. Rather, the submitted photos show clearly that the damage is on the sides of the legs - on opposite sides of the table (which was also clearly stated in my initial complaint). Therefore, exposure to extreme heat, water, etc. is not possible. Again, if logic proves that the lamps should not have failed "especially after such a short amount of time" then why would the same logic not apply to the table? Final Business Response /* (4000, 11, 2016/02/01) */ We appreciate the customer following up and again apologize for any frustrations. As previously stated, Dot & Bo has a 48 hour policy in regards to damages and defects. This policy is in place because our designers are constantly updating/discontinuing designs. The sooner we know of an issue, the more options we have to fix things. We still sell the lights in this order and were able to make an exception on our policies, providing replacements for the customer. The table has been discontinued with the designer since ordered by customer nearly a year ago. Since the table has been discontinued we cannot provide a replacement. This is why we have made another exception on our damaged/defect policy and applied a 30% refund in the form of store credit as a token of our apology. With these two exceptions on our return policies, we here at Dot & Bo believe we have acted in good faith and done everything we can to assist this customer. Very best, Dot & Bo Community Management Final Consumer Response /* (4200, 13, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dot & Bo has confirmed that, if your product falls apart on day 3 and Dot & Bo decides to discontinue it - you are out of luck getting a refund for a defective product. Buyer Beware!

1/9/2016 Advertising/Sales Issues
1/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: order chair, got the order in the wrong color. E-mailed company, even though I have proof they sent wrong color will not make a full refund. Order chairs that I previous had ordered from company with out any issue, second order wrong color chair came, showed confirmation e-mail(that includes the picture of the chair to company, I can return a cost to me of $100 bucks for shipping. when it is clearly there error. They say they don't have that color anymore and give me a discount on the chairs I received. I don't want chairs that don't match at my dinning room table

Desired Settlement: Full refund including the shipping since it is there error. Send the correct color of leg to the chair

Business Response: Initial Business Response /* (1000, 5, 2015/12/18) */ We want to thank this customer for sharing their honest feedback. On 11/25/14 the customer purchased 2 Walnut Slop Chairs in White (screen shot of order confirmation attached.) On 11/30/15, the customer purchased 2 Mid-Century Slope Chairs (screen shot of order confirmation attached). These chairs are different sku's with different price points and different colored bases. Because the correct chairs ordered were received, they fall under our 30-Day Return Policy. We do apologize for any confusion as the chairs look similar at first glance. Our Customer Relationships Lead has been in touch with this customer via phone/email and we are currently waiting for the customer to decide how they'd like to proceed at their earliest connivence. With a resolution in process, we consider this case closed. As always, we're available to provide any screen shots/call recording/email transcripts/etc. Sincerely, Dot & Bo Community Management

12/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cancelled order w/in 24 hours as offered on www.dotandbo.com Email rec'd fr company saying they had my cancellation BUT company charged and shipped Per the Dot & Bo website, cancellations are honored if done within 24 hours. I immediately cancelled my order within 4 hours. Received an email recognizing my cancellation, I checked the website where it said processing, wrote to customer service again and said to CANCEL the order before anything was shipped. Excuse from customer service was the office wasn't open and they couldn't cancel--might take 3 days. within 24 hours, they shipped and ignored the cancellation request. If they can accept an order, respond that they recognize the cancellation within the time frame, then it should be cancelled. This is a CON to ship before remediation/cancellations of the order is done.

Desired Settlement: The shipment of the order ROXXXXXXXX should be stopped in delivery and not be delivered. Tracking number XXXXXXXXXXXXXXX

Business Response: Initial Business Response /* (1000, 5, 2015/12/01) */ We appreciate the customer bringing this to our attention. On 11/26 at 8:24 PM PST, we received an email from the customer 4 hours after their order was placed requesting cancellation because they were moving. Due to the Thanksgiving holiday, our main offices were closed. We followed up with the customer on 11/27 at 2:36 PM PST to let them know we've submitted a request to cancel the order. Because we ship all over the country, it can take up to 3 days to cancel an order. Our cancellation policy reads as follows, "If you change your mind and decide to cancel your order, please notify us within 24 hours of placing it. If the order has not been processed, we can honor the request and refund your payment in full." The customer did let us know they changed their mind within 24 hours, however, the order was already in process. Our customer relationships rep who works offsite informed the customer, "I was just not able to cancel it immediately as it needs to be done from the main office, which was closed for the holiday." This is accurate as our main office was closed for the holiday meaning our operations department was not in the office to cancel the order. We are working to automate this cancellation process. As a young start up, it's a top priority. The last thing we want it for these items to arrive to the customer after they've requested to cancel. We can confirm that the order has been rerouted via FedEx. Their tracking numbers are XXXXXXXXXXXXXXX, XXXXXXXXXXXXXXX. The reroute confirmation numbers are XXXXXXXXXX, XXXXXXXXXX. With the reroute confirmed by FedEx and the customer's refund in process, we consider this case closed. As always, we're available to provide email, phone conversations, voicemails as needed. Very best, Dot & Bo Community Management Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received a reconfirmation of the above message directly from company. I will monitor for refund and am expecting a non-delivery. Thank you for your help.

10/28/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Wood frame of couch, over $1000 split after one week of usage. I sent photos to company, they gave $150 to repair, which didn't suffice. I bought a sofa and used it for about one month. I sat on it and the wood in between the couch and one of the couch legs chipped off, causing the leg to fall out and the couch to collapse in one corner. I tried to refasten the leg, but the chipped-off wood does not allow the screw of the leg to turn and become secure. I am 120 pounds, and I did not ever jump on the couch. I also made sure not to tighten the legs too much so that the wood wouldn't split. There is no reason a couch of this price ($1200) should fall apart so quickly and easily. I sent photos to the company that showed the damage. First the company told me to use Gorilla Glue in order to glue the sofa leg back into the split wood. They did not offer to pay for this. I did try Gorilla Glue and it did not work. After about 7 email exchanges, the company sent me a check for $150, saying that this would be enough to hire a handyman and to fix the couch. I hired a handyman, who said that this was not enough money and that I would have to replace the entire wood frame of the couch, which would cost several hundred dollars. I did not do this because I could not afford it. I didn't hear from the company again. I have copies of all of their emails, which habitually ignore my requests and concerns and are written in a condescending manner. I also have copies of the photos of the couch that I sent them. ORDER # RXXXXXXXXX Sales Rep: ****** Problem Date: Jan 31, 2015 Purchase Date: Dec 06, 2014 Cost: $1,202.99 Payment Method: Credit Card From the website: The perfect office needs a perfect couch, and we're especially into this bold gray one. A tufted back, large comfy cushions, and gracious curves give this beauty a mid-century appeal. And its cherry stained solid wood legs and frame give it some heft. DETAILS & DIMENSIONS Dimensions 78" W x 33" D x 32.5" H Seat Height 19" Arm Dimensions 4.5" W x 6.5" H Backrest Dimensions 6" D x 17.5" H Cushion Thickness 6" Weight Capacity 1300 lb Materials 100% polyester upholstery fabric, foam, rubberwood legs and frame Link: http://www.dotandbo.com/****************************************************************************************************************************************************************************************************************************** A note about the store policy: Dot & Bo's website states the following: "We know how it goes. Sometimes, no matter how much you love a piece of furniture, you need to see it in its new home to be absolutely sure it works. That's why we offer a 30-Day Return Policy on most of our items. "This means you have a full 30 days to determine whether or not a new item is a perfect fit for your space. If you decide for any reason you're not in love, contact us within 30 days of delivery so we can facilitate the return." The 30-Day Return Policy did not apply in this case. The problem is not that the loveseat is not "a perfect fit" for my space. The problem is that this is a poorly designed, poorly constructed product that broke within less than one month of usage. And by usage I mean that one 120 pound person sat on it for at most a couple of hours per day for the last three weeks. The cost of this loveseat does not warrant such cheap quality. In summary, the couch broke a month after I received it in a way that was irreparable without spending several more hundred dollars on it. The company is fully aware of the damage and did not offer an acceptable solution.

Desired Settlement: I would like the company, Dot & Bo, to refund my money for the sofa - including sofa delivery and shipping - for a total of $1,202.99 and to arrange to pick it up and take it out of my house at the earliest possibility. I do not want a replacement sofa, as I do not trust that another of the same sofa would be of better quality. I also do not want credit towards future Dot & Bo purchases because I never plan to shop there again.

Business Response: Initial Business Response /* (1000, 6, 2015/10/12) */ We want to thank this customer for taking the time to share their experience. This customer's order was placed on 12/06/2014 and delivered on 12/15/2014. On 01/31/2015, 6 weeks after delivery, the customer got in touch to share issues they were having with one of the legs. Dot & Bo has a 48 hour policy in regards to damage/defect, and 30 day return policy for return eligible pieces. Our 48 hour damage/defect policy is in place to protect our customers. Our designers are constantly updating/discontinuing styles, so the sooner we know of an issue, the more options we have available to assist. Based on photos provided by the customer, we followed up on 02/12/2015 to advise the customer (per our design partner), that a wood bonding glue should troubleshoot the issue. We wanted to help this customer as much as we could despite this being 6+ weeks outside our policy at the time. We offered the customer a partial refund or store credit, however, both offers were refused. On 02/12/2015, our Director of Customer Relationships processed a partial refund to the customer's credit card as a token of good will. We had not heard from the customer since 2/12/2015. Now 10 months outside of our return policies, there's nothing more we can do beyond the partial refund provided on 02/12/2015. We apologize for the customer's frustrating expereince. We tried to accommodate our customer despite our return policies and we apologize that it's not enough. We consider this case closed and are available to provide any emails/correspondences as needed by the BBB. Very best, Dot & Bo Community Management

9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a sofa from Dot&Bo. It arrived damaged. I sent photos of the damage and requested a replacement; it is now 3 months later and still nothing. I ordered the "Graham Sofa in Black" from Dot & Bo on 06/13/15. It arrived, damaged, on 07/02/15. I emailed them with photos of the damage (as they requested) and was told a replacement would be sent. In an email from Dot & Bo dated 07/07/15, I was told that the replacement was to be sent out to me "in a week" but that it may take a little while to arrive, as it was shipping via freight. Meanwhile, I started being contacted by a 3rd party shipping service that had been contacted by Dot & Bo. They were calling because they received word from Dot & Bo of the issue and wanted to come pick up the defective couch. I spoke with Dot & Bo and requested that I be able to hold on to the damaged couch until the replacement arrived (as we had already been waiting for over a month for a sofa and didn't want to go without) Dot & Bo said this was fine and I notified the shipping company. I continued to receive weekly calls from the shipping company wanting to schedule a pick-up. I emailed Dot & Bo again on 07/21/15 in an attempt to get shipping information on the replacement, so I could coordinate a pick-up with the shipping company they hired to take the damaged sofa. On 07/22/15, I received an email from them telling me that the designer of the sofa pushed their ship date back to "mid-august" and told me to tell the shipping company that I would be keeping the damaged merchandise until the replacement arrived. On 08/13/15, I contacted Dot & Bo once again, to touch base and see if there were any updates on the shipping information for the replacement (I was still continuing to receive calls AND EMAILS from the shipping company, to schedule pick-up). I received a reply email on the same date, 08/13/15 stating that it was still scheduled for mid-august delivery and that the replacement would be shipping out in a few days. It is now 09/03/15 and I still have not received any information. I still continue to be contacted by the shipping company wanting to pick the damaged sofa up and at this point I am beginning to wonder whether or not they are even intending to really send a replacement out at all.

Desired Settlement: I want a replacement either sent out immediately, or I want a significant discount on the damaged sofa I received. At this point, I'd honestly rather just keep the damaged sofa at a discounted rate and tell the shipping company to leave me alone rather than continue waiting and having to coordinate swapping out the merchandise with such a seemingly disorganized company.

Business Response: Initial Business Response /* (1000, 5, 2015/09/14) */ We want to thank this customer for sharing their experience and bringing this to our attention. The replacement sofa shipped as promised on 8/17. The customer should have received an automated notice with tracking alerting them to this. This notice was not received by the customer due to a system error. Finessing our automated processes is a top priority to better assist our value customers and avoid experiences such as this. We provided tracking to the customer on September 8th and the piece arrived at the customer's local delivery hub on 9/10. We believe the delivery company has been in touch to arrange pick up and delivery of the new piece. We thank the customer again for their patience and for bringing this to our attention, so that we can continue improving our customer experience. We also hope this customer can accept our sincerest apologies for this over expereince. With the arrival of the customer's replacement piece to the delivery hub, we can consider this case closed.

9/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I canceled an order on August 5 and the company has still not processed my refund. I have made several attempts to work this out with the company. I placed an order on Dot and Bo on June 26. The order was for a small side table and I paid, upfront, $90 for the table and $35 for shipping. The delivery date came and went and they kept pushing back the timeline of when I would receive my order. I finally decided to cancel the order on August 5. I was told I would see my refund within 5-7 business days. After 7 days and still no refund I contacted the company and was told that they had a backlog of refunds to process and their finance department was backed up. I continued to email and call the company every few days and was told the same thing. They were "sorry" and would "look into why I do not have my refund." There is absolutely zero urgency on their part to refund my order and their customer service department recites generic apologies and nothing gets accomplished.

Desired Settlement: I simply want them to refund $124.94 to my account. I never received the item in the first place, and paid digitally. They should be able to expedite this process.

Business Response: Initial Business Response /* (1000, 5, 2015/08/26) */ We want to thank this customer for sharing their honest feedback and experience. Our VP of Customer Relationships has spoken with the customer on the phone to express our sincerest apologies and to address the lapse in communication. Getting our processes automated and our systems optimized are a top priority to better assist our value customers and avoid experience such as this. The refund has been processed in full as of 08/26/15 at 9:48 AM PST and should post in 5-7 business days. We thank the customer again for their patience and for bringing this to our attention, so that we can continue improving our customer experience. With the refund in process, we consider this case closed.

5/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: A month and a half after order, merchandise has not shipped and there is no estimated time frame for shipping. Company refuses to answer my inquiries. My order number is RXXXXXXXXX placed on March 26. Original arrival date of April 24 - May 4 was given. The order processed within a week, so when I noticed no shipping information ever arrived, I called for more information. An associate left a voicemail just reiterating the arrival window but providing no information on estimated shipping dates as requested. Soon after the arrival window was moved up to mid to late April. Last week I logged in since I had still never received my order or any shipping info. I saw there is now no estimated arrival date at all. I have emailed asking for information (Dot & Bo's preferred method of communication) and have received no response at all.

Desired Settlement: I want the chairs I paid for!!

Business Response: Initial Business Response /* (1000, 5, 2015/05/05) */ First, we must apologize for the lapse in communication with the customer on their order. Their email got caught up in a system error and not found till issue was brought to our attention. We're thankful for the customer reaching back out so we can better assist. Unfortunately, the chairs in this customer's order were ready to ship late last week, but they did not pass *** warehouses quality inspection. We reached out to the designer, which planed to have more completed in 6-8 weeks. We understand this is quite a wait and per the customer's request, the order has been cancelled and refunded as of 5/5/15 at 9:13 AM PST. The customer should see this refund reflected in their account within the next 5-7 business days. We have also applied a store credit to the customer's account as a sincere apology for the lapse in communication. We hope that if the customer ever decides to give us another shot, we can provide a night/day experience on a future order. We are here if the BBB or customer has anymore questions or concerns. Again, we cannot apologize enough for the delay in communication. With the refund processed, we consider this case closed. Initial Consumer Rebuttal /* (2000, 7, 2015/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order product and credit card charged. I do not have product after approx 90 days On January 6 and order was placed for item costing $90. Order number is #RXXXXXXXXX.At First Light Bookends Qty: 1 Price: $99.99 Ea. Estimated Arrival: Feb 06 - Feb 12 I have been charged for this item yet I do not have a product identified as shipped, only order procesesed. Other companies do not charge until the item is shipped. I find this to be a quesionable sales practice and I was not informed of this. I short paid my credit card as I was not confident this would actually make it to my home. If after 120 days I will contact my credit card and report this as fraud activity.

Desired Settlement: I would like the product and the company to change their practices.

Business Response: Initial Business Response /* (1000, 5, 2015/04/10) */ Thank you for bringing this matter to our attention. The customer's order is delayed due to the unfortunate port strikes affecting the West Coast. Although the strikes have ended, the ports have been left backed up. We apologize for not initially communicating this to the customer. We currently charge at the point of purchase due to limitations with our current credit card processor. However, we are transitioning to charge upon shipment within the next couple of months to better assist our valued customers. We sincerely apologize for any inconvenience. We also refunded 10% of the purchase price as a token of our apology for the delay. The overall shopping experience the customer has had is less than ideal, and is certainly not the type we want for our customers. We are here to help if there's anything else we can do.

4/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Dot & Bo advised item in stock, funds debited and now stating I have a 4 week wait. I saw the item online but it was out of stock. Dot & Bo advised they would let me know when item back in stock - they did within one week. Order placed, funds debited from my bank, then I received notice that the item would not be shipped for 3 weeks. I sent an email to their customer service only to receive one back completely ignoring my question which was - why if the item is in stock, is it taking 3 weeks to deliver? They responded by stating my item will be shipped one month later which is not the date that is reflected on their "your order status" on their website. So, in effect, they are lying. They are using my money to then order from their manufacturer. This is unacceptable business practice!

Desired Settlement: I want the item delivered immediately!

Business Response: Initial Business Response /* (1000, 5, 2015/04/09) */ We apologize for any misunderstanding with the estimated delivery time of the customer's order and for the delay in response. Our Supervisor of Customer Experience followed up with the customer to inform them the order shipped early and is estimated to arrive sooner than the original estimated arrival time of Apr 21 - Apr 28 as stated in the customer's confirmation email (which attached). There were no delays reported with the order. Estimated arrival times are estimates and are provided on the product page when the item is available for purchase, as well as in the shopping cart before the order was placed. These estimates are also seen on the order confirmation email. The item in this customer's order is a handmade item designed by an artist in Arizona, as listed on the product page. The average turnaround custom handmade pieces is between 3 weeks to 90 days. Again, we strive to be as transparent as possible with these estimates hence why their listed on the product page, the cart, and the confirmation email. We sincerely do our best to provide accurate estimated delivery dates, which are estimates and not guarantees. The estimated arrival times are estimates and may fluctuate as the item is received and processed at our warehouse. This is why a slightly different date can be reflected in a customer's account. Again, the order is not delayed & was shipped early. We work with designers all over the world to source our unique inventory. Many are handmade such as the item in this customer's order, while others are sourced overseas in places like Denmark, Portugal, and Bali. Coordinating delivery from so many sources takes time and care. The item has shipped early and we hope the customer will love it as much as we do. We consider this case closed and are here if you there are further questions or concerns. Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: The Company has failed to return our emails and calls after offering a refund for items they cannot deliver as advertised. We placed an order on March 19th. Order # RXXXXXXXXX Billed to: ***** ******* 5 *** ******* ****** ******* ** XXXXX Shipped to: ***** ******* ** S ****** Rd, ******** ** XXXXX We paid with a credit card online. We purchased (8)Glass Vase Tray Sets @ $ 24.99 each and (7)Round Wooden Centerpieces @ 34.99 each. The order totaled $444.85 plus $45.00 for shipping totaling $ 489.00. The Company stated the Glass Tray Sets has an estimated arrival of April 15-22 and the Round Wooden Centerpieces had an estimated arrival of March 24-31. We received and email on April 1st stating the order has fallen behind and now they aren't expected to ship out until mid July. The Company asked if we were willing to wait. If not, they would immediately process an refund. We replied back immediately with two emails. We asked if it was on both products or just one of the centerpieces. Because we would be willing to alter our order. If this was not a possibility we would like a refund. After looking over the email the company sent again we noticed how unprofessional the email was formatted (lack of signature, contact information, title, company logo of any sort) we requested a refund and asked that the contact us immediately. We have attempted to contact them on their business line during business our on multiple occasions and left messages. You are never connect to a live agent you are directed to a message service ( X (XXX) XXX-XXXX Monday - Friday, 9am - 5pm PT) This transaction has left us feeling very uneasy. We would just like the company to contact us so that we may proceed with a complete refund.

Desired Settlement: We would like a refund including all shipping charges.

Business Response: Initial Business Response /* (1000, 6, 2015/04/06) */ Thank you for getting in touch and for your honest feedback. That is the last way we want one of our valued customers to feel. The refund for this order was applied in full on 4/3/15. It can take up to 5-7 business days for the refund to show up on a bank statement, depending on the customer's bank, but we do see that it went through on our end. We followed up on 4/3 and on 4/6 to make sure she received it. We're attaching the same screen shots here we sent the customer. We're assuming this case is now closed, but please do let us know if there's anything else we can do to help. We apologize for any frustration & inconvienced this has caused. - See more at: http://www.bbb.org/greater-san-francisco/business-reviews/internet-shopping/dot-and-bo-in-san-francisco-ca-XXXXXX/complaints#breakdown Initial Consumer Rebuttal /* (2000, 8, 2015/04/06) */ The business has finally contacted us and stated they will provide us with a refund. We have not yet received a refund. We do not want to close this case until we receive the refund because we are nervous that they will not actually process it correctly, in a timely manner, or at all.

3/30/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I received a defected coffee table. The company will not reply to phone messages or email regarding this issue. I ordered the suave coffee table on January 30, 2015. Order number RXXXXXXXXX. I received the coffee table sometime around 2/17. (Not sure exactly what date- I was out of town.) I noted the boxes had been previously opened. It also looked as if it had been previously assembled. When I attempted to assemble the item on February 26, I realized at the last step that a metal bar was at least .5" too long, making it impossible to assemble. Obviously this was not the first attempt by a customer and Dot & Bo knowingly sold me a defective table and marked it as new. I phoned them that day. No one answered. I then emailed them and received a response saying that they would pick it up. The next day I received an email from ****** stating that he needed a photo. I sent the photo within 2.5 hours. I've since heard nothing. I've attempted to contact them repeatedly by phone and email with no response. No one ever answers their phone line. They put you on hold for 10 minutes and then ask you to leave a message which they never return.

Desired Settlement: $489.99 + shipping. Approximately $100. Total = $589.99 I would also like this item picked up. If not, I'll need to dispose of it which will cost me approximately $50. I would like that amount added to the total if they refuse to pick it up.

Business Response: Initial Business Response /* (1000, 5, 2015/03/12) */ Thank you for contacting us. We apologize for the delay in getting this issue resolved for you - as well as for the frustrating experience of receiving a damaged table. This is certainly not the type of experience we want for our customers. A member of our Customer Experience team reached back out to our customer on 3/6 to facilitate the return process, which is already in the works. We also offered her some bonus credit as a token of our apology. We're here to help if there's anything else we can do, but this case should now be resolved.

1/23/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Error made in shipping address and customer service made no effort to correct . Customer satisfaction is not their concern Order placed on 12/7/14. Shipped on 12/12/14, but with incorrect address city and zip. Order charged on 12/12 to my card, but order never arrived. Error by Dot and Bo was not corrected as requested to receive the item as a Christmas gift. Customer Service was not responsive to correct their error. I requested for the package to be sent overnight on 12/22/14. Dot and Bo said they can not do overnight deliveries. Customer satisfaction is clearly NOT important to them. I then requested a refund and stop on the shipment.

Desired Settlement: I would have appreciated an overnight shipping or 2 day for arrival by 12/24. I will not do business with this company and will expect a credit on my bank card. I

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ Thank you for bringing our attention to this matter. We apologize for the inconvenience this experience has caused, and are sorry for both the shipping error and for our under-communication on the matter. We also are unable to ship items overnight at this time, although we look forward to adding this capability in the future as our company grows. We cancelled and refunded the order in full on 12/23, per our customer's request, and are here to help if there's anything else we can do at this time. In the meantime, we extend our deepest apologies and again appreciate your getting in touch.

1/21/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered and received dining table, noted damage, trying to get replacement. Damage clearly done before shipping and covered up with paint. Ordered dining table on 11/30/14 and received timely. Order number RXXXXXXXXX "top dipped walnut side table". Noted two damage spots and on closer inspection one damage has clearly been "fixed" at factory - repainted over. I have attempted to resolve this issue with company and am only asking for replacement. Company is dodgy and will not respond timely to my requests. Paid with visa card.

Desired Settlement: I would like a replacement table, company is not clear in communicating whether there is another table available to replace. If there is no replacement, I would like a refund.

Business Response: Initial Business Response /* (1000, 8, 2015/01/20) */ This complaint has been resolved with our customer. Unfortunately, resolution was delayed by a bit because of a typo in the customer's email address. This resulted in the customer missing a few of our initial messages, but we caught the mistake and were able to send a replacement table and pick up the damaged one earlier this month. We apologize for the inconvenience and are here to help if there's anything else we can do. The case is now closed. Initial Consumer Rebuttal /* (2000, 10, 2015/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/19/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered item on 11/28/14 and paid in full. Delivery promised for 12/17 - 12/22. No delivery in spite of multiple emails, FB messages... I ordered two items on 11/28/14. Both were paid for at the time of order and promised for delivery before Xmas. One arrived the evening of Xmas Eve, and the second has never arrived. I've had repeated contact with customer service reps who promise imminent shipment which never occurs. I have now requested a refund, and they say sure...it will be posted in 5-7 days. Still nothing. I just want to save others from this scam, which internet research now shows to be a recurring problem.

Desired Settlement: Refund for the item not received, plus refund of prepaid shipping costs.

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ Thank you for getting in touch. The refund for this order was applied in full on 1/5/15. It can take up to 5-7 business days for the refund to show up on a bank statement, depending on the customer's bank, but we do see that it went through on our end and have followed up twice to make sure she received it, but haven't heard back. We're attaching the same screen shots here we sent the customer. We're assuming this case is now closed, but please do let us know if there's anything else we can do to help. We apologize for any frustration this has caused, and especially for the delay with this item. Initial Consumer Rebuttal /* (2000, 7, 2015/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered items back in June 2014. I have not received the items, but have been charged for them. Order was placed in June 2014. I was told the item was back ordered the shipping date keeps getting pushed back and now I do not get any communication from the company. When I asked to have the item canceled they told me this was a non-refundable item. They would not refund my money even though the item has never been shipped. I still have not received the item nor any refund. I have tried again to get a refund through contacting their customer service.

Desired Settlement: I just want the refund for the undelivered items.

Business Response: Initial Business Response /* (1000, 5, 2014/12/03) */ Thank you for getting in touch. We sincerely apologize for the delay with this order, and are happy to report that the order has been refunded in full. We mailed a check for the full refund amount on 11/22/14, and are here to help if there's anything else we can do. Thank you for your patience! Initial Consumer Rebuttal /* (2000, 7, 2014/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive the refund check from the company, although I do not think that it should have taken 5 months to get my refund. They should have cancelled the order when I first contacted them in June. I consider this issue closed and will not do busines with this Dot & Bo again. I am pleased with the BBB and their response and help in this issue.

11/5/2014 Problems with Product/Service | Read Complaint Details
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Complaint: No delivery (yet) of an item purchased in July. Order #: RXXXXXXXXX Purchase Date: 7/27/14 Item: Symmetry 3-Tiered Bookshelf Payment Amount: $1146.23 Item initially purchased with a 3-4 week lead time. While in queue, I discovered (by checking my order online) that delivery was pushed to mid-November with no reason given and no contact from the seller. After contact with service, it was to be delivered by 9/17. Contacted seller again on 9/19 after no delivery, and service estimated delivery by 9/24. Contacted shipper on 9/24, and they didn't have the product, so contacted seller on the same day via email. The next day, service said the item was expected to ship by the end of day on 9/26, and that we would receive shipping confirmation. When asked to clarify when the item was dispatched, service responded with, "I apologize for the inconvenience regarding your order. It takes a little longer for larger items to ship across the country but rest assured this item is on its way." The service department did not answer our direct question. I have yet to receive shipping confirmation. With the kind of money that was spent on this item (paid now more than 2 months ago), I would expect a higher level of customer service and support. This would include contacting me about big changes in ship dates, answering direct questions, and showing any sort of responsibility or duty toward getting me, the customer, the product they promised to me. This runaround by Dot & Bo is by far the most problematic of any of my previous online experiences, and the most frustrating customer service I've received from any company ever.

Desired Settlement: The settlement I seek is the following: Delivery of purchased item on or before 10/23/2014 or a complete refund by said date.

Business Response: Initial Business Response /* (1000, 5, 2014/10/19) */ Thank you for bringing this matter to our attention. Our team has been in touch with this customer, and we're happy to report that her order was shipped last week, with an expected delivery date of 10/18. We also refunded her 10% of the purchase price as a token of our apology for the delay, and are here to help if there's anything else we can do. This certainly hasn't been the type of experience we want for our customers and are sorry for the frustration it has caused.

11/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a table that arrived damaged. The company said it was not damaged and refused me the full refund. Confirmation # RXXXXXXXXX Problem Date 09/20-10/15 Sales Rep: ***, ***** I ordered a coffee table that arrived damaged. I informed the company and they asked for pictures of the table and box. I sent the pictures for them to review. Their response was that the table was not damaged and that it was part of the character of the table, as described in the item description despite the table and box being clearly crushed. They told me to return the table if I was still unhappy. I returned the table and they refused to return back the entire charge of table, including shipping, and refuse to acknowledge that the table was damaged. ADDITIONAL DETAILS: Case is being handled by another organization: American Express

Desired Settlement: I am seeking the full refund of the product, including shipping costs.

Business Response: Initial Business Response /* (1000, 5, 2014/10/19) */ Thank you for getting in touch. Our team has been in touch with this customer, and refunded her in full for her order, including the shipping costs. The refund was completed on October 16th. We apologize for any frustration this caused and are here to help if there's anything else we can do.

10/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Order Placed 7/14/2014 Order#RXXXXXXXXX. email received 8/12/2014 stating "partial Order shipped" to date no merchandise has been received. 7/14/2014- Order#RXXXXXXXXX placed w/Dot and Bo for Quilted Patchwork Armchair & ottoman $1287.99. Received email 8/12/2014 stating "partial shipment". To date no merchandise received. 2 emails have been sent to Dot & Bo neither answered. 2 voice mail messages left @ XXXXXXXXXX no return call received from Dot & Bo. emails were sent to *******@dotandbo.com and through the contact link on the dot and bo website… Horrible customer service and horrible unacceptable business practices….

Desired Settlement: either produce my merchandise in perfect condition or refund my money in total ASAP

Business Response: Initial Business Response /* (1000, 5, 2014/09/28) */ Thank you for bringing this to our attention. We've been in touch with our customer since the time this was filed. Unfortunately her order was lost in transit by our delivery partner, and we had to re-order her Quilted Patchwork Armchair & Ottoman. This is a piece we source directly from the designer, and it is taking an extra month to get another one - expected to ship October 20th. We offered partial credit for the inconvenience. This is not the type of experience we want for our customers, and we apologize for any frustration. We're here to help if there's anything else we can do in the meantime. Initial Consumer Rebuttal /* (3000, 7, 2014/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke w/Gary numerous times regarding my order and I have never been offered any credit of funds due to being inconvenienced by the poor performance of this company. I have received several phone calls regarding arranging a delivery date for the pieces orderrd..the delivery company who contacted me set delivery of the orderrd items for today 10/3 so the response provided to BBB is not accurate either..it appears that the items ordered back in July 2014 were never sentas an oversight and if delivery is scheduled for today the response is inaccurate on that count as well... how could items be delivered if they are unavailable as the response claims.2 issues need to be addressed: 1- I never received any offer for due to this companies inability to fulfill their obligation. 2 - apparently the vendor is not trustworthy or honorable and should be eliminated from this sales program... This complaint has not been resolved. ..no credit was received by me, no merchandise has been delivered... claims made in response are false Final Business Response /* (4000, 9, 2014/10/15) */ Thank you for your response. Gary from our Customer Experience Team has been in touch with this customer and has resolved the issue. It appears she missed his previous messages regarding the credit, but has since been able to reach her and made sure the credit was applied. We also refunded the order in full on October 3rd. I'm attaching confirmation in the form of email screen shots. We sincerely apologize for the confusion and frustration, and are glad this issue has been resolved.

10/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Online order has not been delivered after 5 months (est. delivery time was 3-4 weeks). Keep getting run-around from company. Placed online order for a Glide coffee table on 5/3/14, but item still hasn't been delivered (5 months later). Estimated delivery was 3-4 weeks. Order number is RXXXXXXXXX, payment in the amount of $574.99 was made on 5/5/2014 via credit card. Have contacted the company repeatedly, but have heard nothing but excuses and delaying tactics. Below is the email thread: From: *******@dotandbo.com Sent: Thursday, September 25, 2014 12:30 PM Hi there, Thanks for getting in touch. My name is ***** and I'm more than happy to help. I see that your order hasn't shipped yet, but I am going to reach out to our operations team to find out when that's expected to happen. We will check back in as soon as we have more information. In the meantime, we are here to help if there's anything else we can do. Thanks again for shopping with Dot & Bo, and have a great rest of your day. Cheers, ***** From: ***@yahoo.com Sent: Sep 25, 2014 at 03:45AM PDT Anyone care to respond? Or shall I go ahead and instruct my credit card company to contest the charge? From: ***@yahoo.com Sent: Sep 16, 2014 at 07:04PM PDT It is mid September and still no coffee table. So what's the latest story now? Is this a complete hoax or scam or are you going to try to convince me this will actually work out? From: service@dotandbo.com Sent: Fri, Aug 1, 2014 11:19 AM Hi ***, It's ********* from Dot and Bo again. I have another up date on your Coffee Table. I just got word from my operation team and it looks like there is another delay on your Glide Coffee Table. We now anticipate it will be delivered around mid September, I'm so sorry. I know that mid-September is a significant delay so I would like to offer you either a 10% discount on the product cost or a $75 store credit as an apology for any inconvenience this may be causing you. Please let me know how you would like to move forward. Best, ********* From: *******@dotandbo.desk-mail.com Sent: Jun 09, 2014 at 08:26AM PDT Hi ***, This Is ********* from Dot and Bo again, Thank you so much for checking in with me. I just talked with my operation team and we are still on track for a mid- August delivery for your Glide Coffee Table. If there are any other changes or delays on your order I will be sure to let you know. Best, ********* From: ***@yahoo.com Sent: Jun 08, 2014 at 09:30AM PDT Any update on ETA? From: *******@dotandbo.desk-mail.com Sent: May 22, 2014 at 08:34AM PDT Hi ***, This is ********* with Dot & Bo, writing with an update for your recent order with us. We just received a notice from the designer that they are a bit backed up with the Glide Coffee Table. This is a very popular piece and they are working hard to keep up with demand. I have kept your order in place as priority, but I wanted to let you know as soon as I found out. We now anticipate we'll be able to deliver this piece around mid-August . Will this new delivery time work for you? I'm very sorry for any inconvenience this may have caused. Your happiness is very important to us and we hope that you will forgive this unusual circumstance with your order. Please let me know how you would like to move forward and I will gladly assist. I'm also available by phone if you'd like to chat in person at 1-800-693-9937 (Monday – Friday, 9am-6pm PST). I look forward to your reply and helping further, ***. All the best, *********

Desired Settlement: Refund of the amount charged to my credit card ($574.99)

Business Response: Initial Business Response /* (1000, 8, 2014/10/15) */ Thank you for bringing this matter to our attention. We apologize for the delay! We're concerned the customer has not been receiving our emails regarding his order these past couple of weeks, and tried reaching him again today by phone to no avail. We cancelled his order and refunded it in full this afternoon, given the repeated delays. This isn't the type of experience we want for our valued Dot & Bo customers, and we're sorry for the frustration it has caused. We're here to help if there is anything else we can do. Initial Consumer Rebuttal /* (2000, 10, 2014/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Delivery was 3 1/2 hrs past the 4 hr window. Shipper said they would send $200 in gift cards to resolve lateness but never did. ORDER # RXXXXXXXXX. Teak credenza. total with shipping = $1827.99 Shipping was $278.00 of that total. ***** at Dot & Bo was who I emailed with in customer service. I received a shipping notice from Dot&Bo on the 28th. http://xpolastmile.com/track-shipment/ LTL Basic tracking #- XXXXXXXX. On the delivery day the shipper never contacted me as they said they would an hour before delivery. My window was from 11:30am to 3:30pm. At 3:30 i contacted the shipping company and they had no idea where my furniture was. They promised the shipping manager would call me immediately and he never did. I called Dot & Bo for help but they were no help. I called the shipper every hour for the next 3 hours and was finally told they delivery guys "altered their route" and i was the last delivery. The manager promised me $200 in gift cards to make up for taking up my whole day for a delivery that came after 7pm. The cards have not come and it has been 2 weeks. I contacted Dot & Bo customer service rep and they are trying to say they have nothing to do with the shipper's promise of gift cards. I told them it was my opinion that any on-line merchant is as responsible for the shipper as that is how their merchandise actually gets to the customer. Without shipping you have no merchandise making a profit. The merchant should be keenly aware of shipping problems and do everything to make it a smooth transaction so that any and every customer tells all of their friends what a great experience they had ordering expensive furniture on line and getting it delivered.

Desired Settlement: All I want is the $200 in gift cards promised by the shipper at LTL.

Business Response: Initial Business Response /* (1000, 5, 2014/10/08) */ Thank you for bringing this matter to our attention. Our Customer Experience team has been in touch with this customer, and applied a $200 refund to his credit card in lieu of the gift cards our shipping partner promised. The gift cards have since been delivered as well, so we can consider this case closed. We apologize for the frustration - this is certainly not the type of experience we want for our valued Dot & Bo customers and we're glad we were able to correct it! Initial Consumer Rebuttal /* (2000, 7, 2014/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received both credits from the company and their shipper.

10/8/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Item ordered and paid on 7/27/14. No delivery as of 9/16/14 and no reply to my calls and emails. My order was #RXXXXXXXXX. Amount paid was $55.94. I have received form email responses to my repeated inquiries, and can't reach anyone via telephone. I want my money back - this was a birthday gift, and the date has long since passed.

Desired Settlement: I want refund of the total amount paid - $55.94.

Business Response: Initial Business Response /* (1000, 5, 2014/09/21) */ Thank you for bringing this matter to our attention. The customer's order has been cancelled, and we refunded the full amount back to her credit card on 9/18/14. We sincerely apologize for the delay with the order, as well as the delay in hearing back from our Customer Experience team. This isn't the type of experience we want for our customers, and we're working hard to improve our service. We're here to help if there's anything else we can do at this time. Thank you.

10/8/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: They sent out a defective item and do not answer my emails as to what to do with it so I am sending it back. I want a refund. On 8/30/14 I ordered two items, both were on sale. One item came defective. It was a "Black Ceramic Hand Sculpture" item # THH0053. The glace on the product was defection in several areas. I emailed them and let them know asking what to do. I have yet to hear from person, all I get back from all my emails is the form email saying they are busy and will get back to me. Yeah right. I tried calling, but their lines are so busy you can't get through. I assume with customers complaining.

Desired Settlement: I'd like a refund and the money it cost to send it back. I am mailing it to them today.

Business Response: Initial Business Response /* (1000, 5, 2014/09/21) */ Thanks for bringing this matter to our attention. We refunded the defective order in full on 9/16/14 and have confirmed this information with our customer, along with our most sincere apologies. We are currently undergoing upgrades to both our phone and email systems, which have caused a delay with our communications. This isn't the type of experience we want for our valued customers, and we are working hard to improve our service. We're here to help if there's anything else we can do in the meantime. Thanks again.

9/29/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Paid over $1000 for the Calcutta armchair. Owned for less than two months and stitching is coming apart and fabric is tearing. Was offered $50 credit. I received the Calcutta arm chair in last week of *** ‘14. With shipping, the chair was just over $1,000. Although the chair was not very comfortable, it was beautiful and fit well in the room.I was happy to keep the chair. I went on vacation in early June for two weeks. In mid-July I noticed the fabric on the chair was torn in several places and the stitching where the saris are sewn together was coming undone in several places. I wrote an email to the company July 20. No response in three days so I called. The customer rep I spoke with was very nice and assured me the company would look into the issue. Over a week later I received an email apologizing for the delayed response (my email was lost). The email stated Dot & Bo would offer a $50 credit if I provided pictures of the damage. Fifty dollars is .05% the cost of the chair. I asked to speak with a manager. Two weeks went by without contact. I called and again, the representative I spoke with apologized saying she left a message on my phone and was unsure why I never received it. My contention is this: One THOUSAND dollars is a lot of money to pay for a chair. Yes, I called about the damage after the two week return policy (I had at this point owned the chair for about a month and a half). Considering the price of the chair I felt Dot&BO should do one of three things: 1. Replace the chair, 2. Provide a store credit, 3.Provide a refund. The representative said they had no way of knowing if myself (small children, animals, wild and crazy parties…had caused damage to the chair). She also said this chair was among their best-sellers and no one else has called to complain. Again, implying that the cause of damage was due to excessive use during its two month stay in my home: “We try to be clear about our returns policy, and when a product uses sensitive or reclaimed materials so you can be as informed as possible upon purchase what to expect from your item and how much use it can likely withstand… I am sorry if the material was not able to sustain, but there is no way for us to determine the cause at this point.” I have no animals in my house. I do have small children. However, I also have a house full of furniture ranging from 6 to over a hundred years old—three couches, several chairs, even a four year old all white sectional and none of the upholstery is in as poor of shape as this two month old chair. If other customers are not experiencing similar problems, perhaps my chair was somehow defective as the material is recycled sari fabric. My experiences and concerns as a customer should be valued and considered as individual and unique. The rep asked me to send her pictures and promised she would look into the issue. Two weeks went by with no word. I sent an email inquiring about the status of my request and again, the company offered a fifty dollar credit stating this compensation was “very fair” since my complaint was “well outside” the return window. Consumers! Learn from my experience. If you are going to spend a large chunk of your hard-earned change on a piece of furniture—buy from a company that stands behind the quality of the products they sell. Although every time I actually spoke with a representative from Dot & Bo, they were polite and professional, the customer service was very poor in returning emails and phone calls in a timely manner. In the end, talking to a supervisor, sending pictures, sending more emails... the company never altered from their original compensation of a $50 credit.

Desired Settlement: At one one point I was asking for 1. replacement 2. store credit 3. refund Now, I would like a refund to avoid any further interactions with the company.

Business Response: Initial Business Response /* (1000, 5, 2014/09/04) */ Thank you for contacting us. We're sorry to hear you're disappointed with the order, and apologize for the frustration it has caused. Unfortunately, there's nothing additional we can do at this point, given how far outside the return policy window it is. We try to be clear about our returns policy, and when a product uses sensitive or reclaimed materials so you can be as informed as possible upon purchase what to expect from your item. The Calcutta Arm Chair is a unique, one-of-a-kind piece, made with different sari fabrics and patterns stitched together. Because so much time has passed since receiving the item, we're unable to determine the cause of the issue, and as a result, are unable to provide a refund. We apologize again for the inconvenience, and are here to help if there's anything else we can do. Initial Consumer Rebuttal /* (3000, 7, 2014/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from Dot & Bo. I first contacted the company about the defective nature of the $800 Calcutta Arm Chair after only six weeks weeks of ownership. Although this is beyond the two week return policy, it is not "so much time" as the company states. The damage is way beyond the scope of normal wear and tear. I believe Dot & Bo has a moral and ethical obligation to stand behind the quality of the products they sell and to provide appropriate compensation for damaged or defective products, even if the damage occurs outside the generic two week return policy. I am not seeking a refund because I changed my mind about the chair or dislike the colorthe chair is extremely defective with the fabric coming apart at its quilted seems in more than five places! (I am more than happy to provide pictures). The fabric continues to tear even though the family no longer sits in it fearing a normal sitting will cause even more damage. What's the point of a chair that can't be sat in? Dot & Bo say they are "unable to determine the cause of the issue" Pictures will clearly show that , aside from sitting in the chair with a cheese grater(didn't happen)the extend of the damage is inexplicable. No other piece of furniture in my house( ranging from 6 to over 100 years old) exhibits this extent of damage. The company has told me on more than one occasion that they have not received complains of a similar nature regarding this, one of their most popular products, the Calcutta Arm Chair. To me this proves that the chair I received is unquestionably defective. In their response Dot & Bo says, we "are here to help if there's anything else we can do." There is something Dot & Bo can do; Do the right thingexercise moral and ethical business practices and compensate me for a product I paid over $1000 which began to tear after only six weeks of ownership. As an honest and hardworking school teacher who happily stays at the bottom of the income bracket to make a positive difference in the world, I value integrityI will continue to pursue this issue and make sure other consumers are aware of Dot & Bo's business practices to protect others from being ripped off. Final Business Response /* (4000, 10, 2014/09/21) */ Thank you for your reply, and we're sorry we're unable to assist further. We stand behind our policy and cannot accept this chair back for a full refund. The Calcutta Chair is one of our best-selling items, and we've had no other quality complaints to date. This issue was reported outside of our return policy window, and the photos, attached here, show wear and tear. We apologize for the frustration this has caused. Final Consumer Response /* (4200, 12, 2014/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although Dot & Bo admitted the chair shows substantial "wear and tear" they offered no resolution or compensation. Wear and tear suggest a condition which happens over a period of substantial use. I owned this chair for six weeks when the fabric started ripping. I have no animals. I was on vacation for two of those six weeks. The chair was sitting in a formal living area and even covered in a soft lambs wool blanket. A generous estimate is that the chair was sat in about 10 times. The damage to the chair is NOT wear and tearthe damage is a result of poor upholstering and ultimately a defective product. It doesn't matter that no other customers with this chair have complainedthe chair that I paid $800 for is literally falling apart at the seems at just over a month of ownership and very little use. I believe Dot and Bo's unwavering and unwillingness to offer compensation for this defective chair, and also the implications that I somehow caused the gross damage during such a short time of ownership reflects an unethical and anti-customer business. In addition, Dot and Bo's constant reference to the two week return policy is absurd. It's widely understood that this policy covers change of mind; "Don't like the color" scenarios, NOT product defects especially for expensive furniture items. Any reputable business will stand behind the quality of their product after the return window without trying to cast blame on the customer. Since this experience I have called West Elm, Pottery Barn, Ikea even Target inquiring about return policy for damaged upholstery ALL companies said they would return the furniture no questions asked. Please file my complaint as UNRESOLVED. It is important that other people hear this story before making purchases with Dot& Bo.

9/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered an item in JULY, it is now Sept and I still have not received it. I ordered an item in the middle of July and it is now Sept and I still have not received the item, they were paid the day I ordered the item. I had to email the company and they said they were behind. No company is that far behind on orders and doesn't inform the consumer that there is a delay and to delay an item for 2 months and not inform the consumer smacks of fraud to me. I think they want you to forget you ordered from them and they only respond when you threaten them with an investigation on their business. Which I did to the FBI and now you.

Desired Settlement: I want my item and I will never do business with them again.

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ Thank you for your feedback. This customer's order is already in transit to her, due to arrive this Thursday, 9/11/14. It was mailed to her last Thursday, 9/4/14 and we emailed her the UPS tracking number to confirm. That being said, we apologize for the delay. This isn't the type of experience we want for our valued Dot & Bo customers. This particular piece was quite popular, and the designer has been working hard to catch up to demand. We're glad we were able to ship the order out last week, but are still very sorry for the frustration it's caused. We're here to help if there's anything else we can do. Thank you for your patience.

9/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Incomplete delivery of one item, company is denying to honor cancellation of a second item , very poor customer service I ordered a Sofa and a TV stand from Dot and Bo, the Sofa arrived yesterday however incomplete the leather coverings for the cushions which consist the whole back rest area of the sofa are missing, the sofa is almost worthless without them, i contacted customer service multiple times however nobody picks up, left messages no one called me either yesterday, i emailed them twice and did inform them of this issue and also cancelled the second part of my order which is the TV stand, after cancelling the second part of the order after 9 hours i received an email (at 12:30 AM) that they are shipping the TV stand !!!, i finally managed to speak with someone this morning who said that she will discuss this issue with a manager, i got an email from the manager asking me to send her photos of damaged parts and boxes in order to send me the missing leather covers !!! The shipping company (XPO) has documented and emailed them that the leather coverings are missing, still no response from them, in regard to the TV stand the manager completely ignored the fact that i had cancelled the order prior to them shipping the item and just mentioned that the item has shipped and there is nothing she can do about it !!! ADDITIONAL DETAILS: Case is being handled by another organization: Bank of America

Desired Settlement: In regard to the TV stand which i have not yet received i want a full refund of the item and the shipping costs, i cancelled the item before they shipped the item and emails with the times are available if needed,in regard to this incomplete sofa delivery if they are not able to send me the leather coverings within the next few days i want a full refund of my order and the shipping costs and they can it up, if they are able to get me the leather coverings only within the next few days i will accept the sofa only

Business Response: Initial Business Response /* (1000, 5, 2014/09/21) */ Thank you for bringing this matter to our attention. We apologize for the frustration the order has caused. We have been in touch with the customer and were able to cancel the order for the TV Stand and processed a full refund for it on 9/20/14. We were also able to resolve the other part of this customer's complaint, as the missing sofa coverings were actually there all along, hidden inside the sofa cushions. They are packaged this way for delivery. The customer now has everything he needs and this case is resolved. We're here to help in the meantime if there's anything else we can do. Initial Consumer Rebuttal /* (2000, 7, 2014/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response from Dot and Bo however both of my issues resolved only after i contacted BBB, the coverings were inside the couch itself (apparently in order not to get lost) and i have been refunded for the TV stand however before contacting BBB the initial response received was for me to send photos of the damaged goods and the delivery boxes !! (for the missing coverings) and that despite me cancelling the second part of the order : nothing could be done about the TV stand that was shipped after i cancelled my order Thanks Al

9/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Late delivery. Product damaged on arrival and company customer service has provided no resolve after weeks of spotty correspondence. Placed an order for a small mail sorting wall rack on July 30th. Product arrived LATE on August 25 and was damaged and unusable on arrival. Correspondence about delivery date was met with "we are a new company and are experiencing backlog of orders" excuses. Yuval with customer service responded on August 26 and asked me to provide pictures of the damaged product and that the customer service team would be back with me on return instructions. I inquired again on August 29th as I had received no more communication. Yuval responded on August 30th that he would be back with me soon. As of today, September 5, I have yet to get resolve on how to return the product and refund.

Desired Settlement: The company needs to refund my money and provide return shipping label for the damaged goods.

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ This order was refunded in full on 9/9/14, and the customer has been notified. We've been a little backed up due to a high volume of inquiries and are working quickly to catch up. We apologize it took a couple of days to get back to her, but are glad we were able to resolve the issue. Let us know if there's anything else we can do to help. Thanks! Initial Consumer Rebuttal /* (2000, 7, 2014/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered two chairs on 7/3/14 with delivery times stated as 3-4 weeks for one and 4-6 for the other. one shipped but other is now slated for OCTOBER The order was placed for two chairs. It was imperative that both be received within a timeframe that would still allow me to return one or both as they have to match other items being ordered. One chair was quoted with a delivery time of 3-4 weeks, the other quoted with a delivery time of 4-6 weeks. I just received a shipment notification for one (the 3-4 week timeframe so already late) and within the email, the second chair is now estimating a Deliver of OCTOBER. No-one from Dot and Bo contacted me to tell me that there was an issue/delay with the chair; I had to find out from the shipment email. I have emailed repeatedly but no one gives me a straight answer only a bunch of excuses about system change overs causing delays. I just tried calling and asked to hold for a rep and after holding for a few moments was automatically routed to a voicemail. Their customer service is ridiculously pour. I should also mention that I was charged the FULL amount of my purchase immediately upon placing my order. I do NOT want to cancel my order as again, have made multiple other purchases to furnish this area/room. The fact that no one bothered to contact me about the delay and I ordered under the premise that it was s 4-6 week lead time is not acceptable. I would like to understand what the hold up is and what can be done to expedite receipt. I also want the refund timeframe extended on the one chair that is shipping because again, I need the chairs to both be able to work together. I am now faced with the other items having been purchased extending past their return timeframes if I do not receive the chair soon and that will put me out an additional $1500!

Desired Settlement: I want the chair delivered within the next couple of weeks. I do NOT want to cancel my order I do NOT want a replacement. I spent an inordinate amount of time selecting items and making my final decisions and carefully orchest rated the timing of placing all of my orders being careful to only purchase refundable items as I needed to be sure that all items would work together from a design perspective. Dot & Bo is now shipping one of my chairs which, if this other is not delivered until October will no longer be returnable nor will the rug or credenza be returnable any longer either which were purchaSed at other sites. I can totally understand delays and would be more than willing to accomodate a reasonable delay but to not be contacted at all and on top of it to now be told that the delay is upwards of 2 months is crazy and unacceptable

Business Response: Initial Business Response /* (1000, 5, 2014/08/28) */ Thank you for bringing this matter to our attention. We sincerely apologize for any frustration and are here to help. We went through a few key systems changes this summer, which unfortunately have resulted in a backup of customer service emails. We're working quickly to catch up, but apologize for the slower than usual response time. We've been in touch with this customer since her complaint, and confirmed that her chair will be ready to ship in early October. It's a popular piece and is delayed with our designer, but the customer has informed us she is comfortable waiting. We also offered her a 10% discount as a token of our apology. We're here to help if there's anything else we can do at this time. Thanks for your patience!

9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The order I placed was for a set of chairs. I was supposed to get 2 chairs. I only got 1. July 11th I placed a large order of chairs. I've received all but 1 chair which was supposed to come as a pair. The set of chairs only came as a single chair. When the chairs were unpacked, and I noticed this, I attempted to contact the company. I called and left messages and heard nothing. I wrote many emails and heard nothing. Finally, I got someone on the phone who told me it was being handled. They also apologized for the delay due to system work. They've been apologetic and have repeated that it's being handled, but I haven't gotten anywhere. Now the chair is estimated to deliver in the middle of October, 3 months after I placed the order. I can't believe all the leg work I've had to do to track down this chair, and now I have to wait for it to arrive. Will never do business here again.

Desired Settlement: I'd like to receive the chair that I've paid for.

Business Response: Initial Business Response /* (1000, 5, 2014/08/27) */ Thank you for bringing this matter to our attention. We apologize for the delay, and for any frustration it has caused. The designer of these chairs got a little backed up, and while we were able to send the first one already, the second one won't be ready for another week. We've offered the customer the opportunity to return the first one and receive a full refund for the order, or wait for the second one to arrive. We also added some store credit to her account as a token of our apology. We've been in touch with her over the past week, and are waiting for her decision regarding keeping or canceling the order. We're here to help in the meantime if there's anything else we can do.

9/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered an item from this company on 5/31/2014. My credit card was charged immediately. The item has still not been delivered. I placed an order on 5/31. It is now mid-August, and despite repeated correspondence with this company, they have continued to miss promised shipping dates. I can only assume at this point that this company is entirely fraudulent.

Desired Settlement: I want the item I ordered delivered immediately, or a full refund.

Business Response: Initial Business Response /* (1000, 5, 2014/09/03) */ We sincerely apologize for the repeated delays with this order. We went through a systems change this summer that resulted in backups with certain orders, and this one was unfortunately one of them. The good news is that we expect it to ship out this week. We've been in touch with the customer, who has decided to wait for the order, and we added some store credit to her account as a further token of our apology. We also appreciate her feedback regarding charging her card at the time the order is placed, and are happy to report that we're working on a new billing process now that will charge cards at the time of shipment going forward. We look forward to rolling this out shortly. Please let us know if there's anything else we can do to help in the meantime. Initial Consumer Rebuttal /* (3000, 7, 2014/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Vendor indicated yesterday that the item will not ship until November. I have asked for a refund in the interim, and then to be rebilled when and if they ever receive the item. This is the first they've mentioned a system problem of any sort. They told me they had more orders than they could process. Final Business Response /* (4000, 9, 2014/09/09) */ Thanks for getting back in touch. You're right - the day after we submitted our response, we discovered the piece was in fact delayed further. The discovery was disappointing to all of us here, as we realize this has already been a frustrating experience. We refunded the order for now, per your correspondence with **** on our Customer Experience Team. The refund was processed on September 3rd. We'll also notify you as soon as the product is back in stock. In the meantime, we apologize for any confusion around the delay. The piece is in fact backed up with our designer due to high demand, but the recent systems change has slowed us down a bit in terms of getting this information from our Operations Team and keeping you in the loop. We are sorry for the additional back-and-forth, and look forward to getting in touch next with the good news that the piece is here and ready to ship. We're here to help if there's anything else we can do in the meantime. We appreciate your patience, as well as your feedback. Final Consumer Response /* (2000, 11, 2014/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Hi ****, We just credited $154.99 back to your credit card.8-13 It usually takes 5-7 days for the refund to be reflected by your credit card Shipping Inquiry RXXXXXXXXX(XX) Dot & Bo To Me Jul 19 Hi ****, Thanks for getting in touch. My name is ****** and I’m more than happy to help. I see that your Marble End Table hasn’t shipped yet, but I’m going to reach out to our operations team to find out when that’s expected to happen. I’ll check back in as soon as I have more information. In the meantime, I’m here to help if there’s anything else I can do. Thanks again for shopping with Dot & Bo, and have a great rest of your day. Cheers, ****** On Jul 17, 2014 at 05:50AM PDT <**********@sbcglobal.net> wrote: Support request submitted from website. User Logged in as: **********@sbcglobal.net Previous URL: https://www.dotandbo.com/account/orders?id=RXXXXXXXXX Forwarded message From: **********@sbcglobal.net Subject: Shipping Inquiry from **********@sbcglobal.net Date: Thu, 17 Jul 2014 05:50:01 -0700 Order Date: **** *** **** Order #: RXXXXXXXXX # of Items: 1 Order Total: $154.99 Order Status: Order Processed CAn you confirm ship date? I see it has been extended from July to Sept-Oct. Is this now accurate? 9eXXXXXc1f8cXXXXXf803beXXXXXXXXXabXXXXXX-XXXXXXXXX Reply, Reply All or Forward More Me ******, Have you had a response from your operations team yet? I am being charged for the table & really do not want to pay for it if I am not going to receive it until October. Please advise. **** Wh Jul 22 Dot & Bo __________________________________ Hi ****, So sorry for the delay in getting back to you! I do have good news though! I just received word that your table is going to ship in the next week. When we g Jul 22 Me Great thanks Sent from my iPhone Jul 22 Dot & Bo __________________________________ Hi ****, I hope that you enjoyed a wonderful weekend. I’m checking up on tracking, I don’t have any information yet, but as soon as I do I’ll share it with you Jul 28 Me Thanks Sent from my iPhone Jul 28 Me ******. Any idea of ship date ? I have already paid for this item & am beginning to lose faith that I will ever receive it. Please keep trying. Sent from my iPhone Jul 30 Dot & Bo __________________________________ Hi there ****, This is ****** again from Dot and Bo, checking back in. The warehouse that your stunning Marble End Table ships from reported that your table was plan Jul 30 Me ******, Any shipping updates? **** ********* "Do all you can, with what you have, in the time you have,in the place where you are." Aug 5 Me To *******@dotandbo.com Aug 6 ******, I really need a FIRM ship date now. I have been waiting with promises since June 23. It is unacceptable to me that your company cannot give me a valid ship date. As you know I have already paid for this item in good faith. I need answers NOW. Sent from my iPhone Show message history Reply, Reply All or Forward More Me Dear Sir or Ms. I feel I have been more than patient & played by your rules. Now it's my turn to get this issue settled. Below I have detailed the steps I have taken & the frustration I have endured. Aug 12 Dot & Bo To Me Aug 13 Hi ****, We apologize for the delay in responding to your email. We underwent a few systems changes in the last couple of weeks, and got backed up as a result. Our team is working quickly to catch up and we look forward to assisting you. In this system change it looks like we ran into a problem with inventory for the Marble End Table, and unfortunately this item is now unavailable. I’m so sorry to have such terrible news for you, after you have been waiting for information. Our operations team has been trying to fix this, but has unfortunately come up empty-handed. We just credited $154.99 back to your credit card. It usually takes 5-7 days for the refund to be reflected by your credit card company, but feel free to get back in touch if you don’t see it reflected by next week. Don’t hesitate to let me know if I can be of further assistance. Thanks for your interest in Dot & Bo. Best Regards, ****** W On Aug 13, 2014 at 06:03PM PDT **** *******

Desired Settlement: full refund

Business Response: Initial Business Response /* (1000, 6, 2014/08/26) */ Thanks for getting in touch. This customer's refund was applied in full on August 13, 2014. I'm including a screenshot from our internal processing system as confirmation. We apologize for any confusion or frustration this has caused, and are here to help if there's anything else we can do. Initial Consumer Rebuttal /* (2000, 10, 2014/09/03) */

9/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered light fixture for $599.99 + S/H of $78.00 on July 29th and have not received ship/track info. Repeated emails and calls and no response. I continue to try to get an ETA on delivery and cannot get anyone on the phone or to respond to emails. The 800# is a continuous loop that puts you to voice mail no matter what option you press. Order placed July 29th. Order # is RXXXXXXXXX. Rcvd email from Allison (Design Stylist) thanking me for order and saying Ship/Tracking info w/b communicated shortly. I sent follow up email 8/2. No reply until 8/8 saying item would ship by Aug 25th with instructions on how to look up info on My Account on website from *********. I still have no light fixture, no shipping/tracking info on My Account, and no one has responded to any of my follow up emails or voice mails since then.

Desired Settlement: I would still like the light fixture, but if not, I would like a full refund + my shipping fees.

Business Response: Initial Business Response /* (1000, 5, 2014/08/26) */ Thank you for bringing this matter to our attention. We apologize for any frustration it has caused and are here to help. Unfortunately this customer's order is still one week away from being ready to ship. We're still working quickly to catch up from a backup caused by a systems change earlier this summer, which has affected our response times to customer inquiries during peak hours. This is not the type of experience we want for our valued customers, and are working hard to improve our service. We contacted the customer today with the option to wait for the order or cancel and get a full refund, and she opted for the refund. The refund was applied in full this morning and we've also added $50 store credit to her account as an additional apology. We're here to help if there's anything else we can do. Thanks again for your patience, and for shopping with Dot & Bo. Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the reply. I have been given four different answers and time lines on when the product will be shipped/ready to be shipped. The person I have spoken to, **** F, has 3 phone numbers and email. One email did not come through. Three of his claimed phone calls did not come through either. For ex, I was promised a call back at 5:00 pm PST on Tuesday, 8/26 and had my phone in my hand waiting for the call for the entire evening and he never called, but claimed it went directly to voice mail. When I finally received an email from him stating the next date they expected to send the light out to me was between 9/15 -9/22, because of the overall experience, I decided to cancel the order altogether. My fear is if I continue to wait for it, this will go on further and/or once I receive the product it will not be quality and I'll have to deal with shipping it back. Not to mention, 9/15-9/22 is not next week, stated in their reply above. I am now awaiting the full refund to show up in my account. I'd rather not close out this case until I have received my refund in full, if that is alright? I appreciate the assistance and prompt responses in this process very much. I will never do business with this company again. The experience is sketchy at best. Lesson learned for me is to check the BBB first before ever spending that amount of money with a company I've never done business with before. I will update this case as soon as I see my refund come through. Thank you Final Business Response /* (4000, 9, 2014/09/02) */ We are sorry to learn of the continued frustration with this order. The order was refunded in full on 8/26/14, and we notified the customer via email at that time. I'm attaching confirmation from our internal orders system. Sometimes it can take up to 5-7 days for the credit to appear on the customer's statement, depending on their bank. We'll reach out to her again to make sure it's shown up by now. In the meantime, we apologize for the added frustration and are here to help if there's anything else we can do. Final Consumer Response /* (2000, 12, 2014/09/03) */ My full refund has been processed and I now see it on my credit card. This case can be closed if you deem appropriate at this point. Thank you.

8/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I bought an item over 5 weeks ago and is past its delivery date and it has not arrived. I was charged over 5 weeks ago. Nobody answers calls/emails. I bought a pillow on July 14th and was charged on July 14. Now, it's August 7th and I've never received my item. I've sent over 5 emails and made over 10 phone calls. Nobody ever answers the customer service phone number. I am beyond disappointed at this company and will never order anything again. I would like my money back or my item today. I'm not waiting anymore. Order Date: July 14, 2014 Order #: RXXXXXXXXX Order total: $27.94 ***** ******* XXX-XXX-XXXX

Desired Settlement: I want my item or I want a refund today.

Business Response: Initial Business Response /* (1000, 5, 2014/08/11) */ Thank you for bringing this matter to our attention. This order had an estimated lead time of 3-4 weeks, and went out a couple of days behind schedule. We apologize for the delay, and are happy to report that the order is currently en route to the customer. It went out via UPS earlier today. We've gone through a few key systems changes over the past month, which unfortunately resulted in some unforeseen delays with orders. It also backed up our Customer Experience team a bit, but they're working quickly to catch up. We appreciate your patience at this time and are here to help if there's anything else we can do.

8/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Media table arrived damaged. Despite repeated promises by Company to have it picked up by UPS and $$ refunded, company has not done either. Order RXXXXXXXXX ***************************************** Media table arrived severely damaged. Immediately emailed company and sent photos as requested. Via email **** from Customer Service and ******** K (Customer service manager) who both said they would arrange for UPS pick up and refund - which never happened. When I hadn't received return info after 12 days, I emailed and called again. Finally got another response from ******* who said there was a problem with Customer Service's inbox, and that she would personally take care of this and that she would immediately process the return shipment and refund. Another 4 days have gone by - and still no return arranged for and no refund. Since its been almost 3 weeks and this company can't seem to process a simple refund, I'm worried that there might be something else going on. Total amount to be refunded is $644.99 on Visa.

Desired Settlement: Arrange for refund of $644.99 on Visa card originally charged and for company to arrange for UPS to pick up damaged table (already boxed and waiting) - at Dot and Bo's expense since item arrived damaged.

Business Response: Initial Business Response /* (1000, 5, 2014/08/07) */ Thank you for bringing this to our attention. We apologize for the wait in resolving the issue. We went through a few key systems changes this past month, and it's backed us up quite a bit. We're working quickly to catch up. The good news is we were able to pick up this customer's damaged item and have refunded her in full. The refund was processed earlier this morning, 8/7/14. We appreciate your patience and are here to help if there's anything else we can do.

8/14/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Not received credit and have been billed for but not received item. from order # RXXXXXXXXX. Have tried to resolve issue that I returned green pillow using dot and bo provided ups slip but cannot seem to resolve getting credit. Also from order RXXXXXXXXX. Paid for on July 7 but have not received mirror and there is no shipping ETA on website.

Desired Settlement: Please store credit me for the green pillow and cancel the mirror and refund my card for that $.

Business Response: Final Consumer Response /* (2000, 6, 2014/08/14) */ Issue has been resovlved as of 8/14

8/13/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Placed order on 5/16/14 with promised shipping within 4-6 weeks. Now 7/17/14; have not received order and company unresponsive I placed an order (RXXXXXXXXX) for four dining chairs with Dot & Bo on 5/16/14 with promised delivery within 4-6 weeks and was charged for the item which was over $700, including $100 for shipping. On 6/29/14, I emailed customer service for an update on my order and was told the order would ship mid-July. It is now mid-July and have not heard anything from the company nor received the order. I called customer service on 7/16/14 about a status update and was told by the representative that she would check with the warehouse and that I would be emailed with an update. However, I have not received an update on the status of my order, do not know when I should receive it, and yet have already been charged for the order of over $700, including $100 for a shipping service that has not materialized.

Desired Settlement: Prompt update on the shipping status of my order, immediate delivery and refund on shipping charge

Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ Thanks for getting in touch. We apologize for the delay with this order, as well as the extra time it took for us to reach back out with more information. We've been a little backed up this summer due to growth and a number of internal systems changes, and we're working quickly to catch up. We learned that it will be an additional 3-4 weeks for this customer's order to arrive, but have been in touch with our customer, and she is willing to wait. We discounted the order as a token of our apology. We can check back in when it's ready to ship, but otherwise can consider this case resolved.

8/13/2014 Problems with Product/Service | Read Complaint Details
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Complaint: A product ordered and paid for on 6/6/2014 has not been delivered as of 7/22/2014. Numerous calls and e-mails to the company have been unanswered. On 6/6/2014, I ordered 2 "SMOOTH CONCRETE WALL HOOKS" from Dot & Bo. My credit card was charged $57.93 ($49.98 + $7.95 S&H). By July 3rd, I had not received the items. On that date, I contacted Dot & Bo customer service via their online email submission form asking for a status update. I received a response 4 days later on July 7th from Erin Y. stating that she would look into the issue. I received a second e-mail from **** ** on July 8th. In this email, she erroneously referred to me as "*****" and stated the following: "This is **** with Dot & Bo, checking back in as promised. Good news, we just recieved a shipment of these items and your order is going to be sent out next week! When the item does ship, you will receive a shipping confirmation via email with the tracking number included for your convenience. I hope this helps!" A week later (July 15th), I had still not received the shipping information so I emailed **** ** asking for a status update. To date, I have received no response. I have placed numerous (>12) phone calls Dot & Bo's customer service line over the past 4 days. I have yet to speak to a live individual. After waiting on hold for 5 minutes, I have been transferred to a voicemail system. I have left numerous messages, but have not received a response.

Desired Settlement: I would like the products that I ordered on June 6th sent to me as promised. I would like my shipping cost refunded, and I would like Dot and Bo to pay for overnight shipping.

Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ Thank you for getting in touch. We apologize for the delay in fulfilling this order, as well as for the delay in hearing back from our Customer Experience team. We've experienced some growth and gone through a couple of key systems changes that resulted in a bit of a back up. We're working quickly to catch up, and are sorry for any inconvenience this has caused. We're happy to report that we were able to help this customer by expediting his order, and it was delivered today (7/28/14). Still, we apologize for the extra wait, and are here to help if there's anything else we can do. In the meantime, we are considering the case resolved.

8/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a mug from Dot & Bo and it was returned to their offices. When they contacted me to verify another address of delivery it never arrived. I ordered a Mug (Tiki, Tiki) mug at the end of May 2014 for approximately $18.50. I was unfortunately in the middle of moving and the mug was returned back to Dot & Bo's offices. ********* ** reached me by email to let me know there was a problem with the shipment of my item. I told her that I was having problems with getting deliveries since I had just moved, but gave her an alternate address for redelivery to ****** ***** *** *********** **** 2F ********** ** XXXXX. She said she would go ahead and let delivery know. That was on June 18th. My sister never received the delivery of my mug. Since that time I emailed *********, again letting her know I never received the mug, and received no response. I then called and couldn't get through and left a message with the case # RXXXXXXXXX which also resulted in no action on the part of Dot & Bo (it says on their machine that they will call back). If I didn't know any better I would think this company was running some sort of scam, or, they are incredibly inept. They don't answer their phones, and my experience has been incredibly unprofessional and just plain weird. I'll never order anything from them again. I intend to have my bank investigate and report this transaction as fraud. I'm not from S.F. and I can't validate their credibility, all of my dealings thus far have been far from normal including not being able to reach anyone via any form of communication (e.g email, phone) when they say they are reachable. I called from work 7/11/14 staying on hold all total for over an hour;I was bumped off and the recording advises to leave a message someone will return the call. I will leave another message as a way of documenting my complaint, but I wanted this reported for others should they run into similar problems. I am sure I'm not the first person to have an incredibly negative experience with this company.

Desired Settlement: If they can't send the mug, I want a refund, it's really simple. If they wanted me to pay for reshipment of the package I would have been happy to do so, but they literally dropped the ball once the package was sent back to their offices. Either way, I don't have the package, and I'm out the 18.50. It's not a lot of money certainly, but it's the principal. They were paid, and I have nothing to show for it.

Business Response: Initial Business Response /* (1000, 5, 2014/07/16) */ Thank you for bringing this matter to our attention. We apologize for being a little difficult to reach. We've recently undergone a systems change and got backed up as a result. We're catching up now, but it's resulted in longer wait times than usual for customer support by phone and email. Unfortunately the Tiki Mug, which was initially Returned-to-Sender for having an undeliverable address, was lost in transit. We notified the customer yesterday, 7/15/14, and today have processed a full refund of $17.94 for her order. We also applied store credit to her account to come back and give us another chance in the future. We've confirmed this with the customer and consider the case closed. We're very sorry we were unable to fulfill the order, and are here to help if there's anything else we can do. Thank you for your patience and understanding. Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until I see the money in my bank account this issue is open. I checked my account today and there was no refund. I will check again tomorrow. Until the refund happens, the case and the issue remains OPEN.

8/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Product ordered was delayed with no correspondence until I called. Ordered May 22, delivered July 3. Product was incomplete. Order number RXXXXXXXXX, one set of 2 bar stools, ***** . Credit card charged 288.99 on May 23, 2014. Order received July 3 after several calls. Order was wrong and incomplete. One stand and two seats and one cushion. Called and emailed and was assured pick up and credit issued. Last email correspondence 7/10. Several emails sent since and calls to company with. No Response. Telephone contact required much hold and no calls back.

Desired Settlement: I want the items picked up at dot and Bo's expense And credit issued immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/07/20) */ Thanks for contacting Dot & Bo. We apologize for the delay in hearing back from our Customer Experience team. We've been a little backed up due to a systems change and are working quickly to catch up. The good news is that we've been able to resolve this issue for our customer. We were in touch with her last week and arranged for her order to be picked up on 7/22 (at no additional expense, per our policy). In the meantime, we've provided her with a full refund for the order. We can check in again when the pickup has been completed, but in the meantime are happy we've been able to help take care of this quickly for our customer. We're here if there's anything else we can do.

8/5/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered and paid for two stools on-line 30 days ago. Still have not arrived and no one at Dot And Bo can tell me when they might arrive. After waiting almost 30 days, nothing has arrived. After contacting your company I still can't get an answer. It has been a week since I first contacted your company about my order and in that week you still have not been able to figure out where my order is and when it will be shipped. I paid for my order 30 days ago, you have my money, and I have nothing but excuses.

Desired Settlement: I want what I ordered but am not willing to wait for Dot And Bo to figure out if and when they might be shipped. So at this point just want my money back...it wants to come home after being away for so long.

Business Response: Initial Business Response /* (1000, 5, 2014/08/04) */ Thanks for getting in touch. We apologize for the delay with this order, as well as for the delay in hearing back from our customer experience team. We've been a little backed up over the past month due to a few systems changes, and are working quickly to catch up. We're sorry for any inconvenience this has caused. We were able to to reach this customer and resolve the issue. We refunded the order in full on 7/24 per his request, and confirmed the refund. We now consider the case closed. Feel free to reach back out if there's anything else we can do. Initial Consumer Rebuttal /* (2000, 7, 2014/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/1/2014 Problems with Product/Service
7/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order on 5/31/2014. My credit card was charged right away but I have not recieved any of my three items ordered. I have contacted them by calling and emailing and keep getting promised that I will receive my items by a certain time but nothing arrives. I check daily online to look for new shipping dates. I really just want my items. I have already paid for the items and not recieved anything from an order placed on May 31st. I have never had such a terrible experience before. I do not know what else to do. Please help if you can. Thank you very much.

Desired Settlement: I would like my order please.

Business Response: Initial Business Response /* (1000, 6, 2014/07/25) */ Thanks for bringing this matter to our attention. We apologize for the delay. Our Customer Experience team has been a little backed up due to a spike in orders and a recent systems change, but we're working quickly to catch up. We're also getting close to being ready to launch our new billing system, where cards are charged when orders ship (and not when orders are placed). We were able to reach the customer and refunded her for one of the three items from her order, because it was delayed a few more weeks. The other two items are currently en route to her now, due to arrive today (7/25). We're here to help if there's anything else we can do. We apologize again for the inconvenience and are glad we were able to resolve the issue. Initial Consumer Rebuttal /* (2000, 8, 2014/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: purchased objects were promised delivered in 3-4 weeks. 5 weeks have passed *** contacting them has proven impossible. Order Date:June 19, 2014 Order #:RXXXXXXXXX # of Items:2 cephalopod coathooks Order Total:$51.43 Order Status:Order Processed Credit card charged: June 23, 2014 ADDITIONAL DETAILS: Case is being handled by another organization: US Bank credit card

Desired Settlement: I would like a full refund

Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ Thank you for getting in touch. We apologize for the delay in fulfilling this order, as well as for the delay in hearing back from our Customer Experience team. We've experienced some growth and gone through a couple of key systems changes that resulted in a bit of a back up. We're working quickly to catch up, and are sorry for any inconvenience this has caused. We're happy to report that we were able to help this customer by canceling the order and refunding her in full. We were in touch with her a few times last week, and confirmed the refund on 7/24/14. We're here to help if there's anything else we can do; otherwise we are considering the case closed. Initial Consumer Rebuttal /* (2000, 7, 2014/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/24/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I ordered from Do & Bo and waited weeks, didn't get my item, so I cancelled order. My credit card was still charged. No refund, no item either. On July 2, 2014 I ordered a $64.00 pillow cover. After waiting a couple of weeks, I found something else and wanted to cancel my order because it still had not been shipped. I spoke to *** at Customer Service and she was very nice. She assured me that my order would be cancelled and that the credit card charges would be reimbursed, My cancelation Request: #RXXXXXXXXX. Here is what she wrote: "Hi *****, This is *** from Dot & Bo. Thanks again for getting in touch. As promised, I’ve notified our offsite warehouse that you wish to cancel your order. As soon as we receive confirmation that your order has not been fulfilled, we will then cancel the order and apply a full refund to your card on file. We’ll check back in to confirm, which will take no more than 72 hours. Please let me know if there’s anything else I may assist with in the meantime, as I’m here to help. Thanks again for shopping with Dot & Bo, *****! Speak soon, *** " Anyway, While I do appreciate the polite response, I was disapppointed again when I waited 72 hours and tried to get in touch with *** to check status. I sent a couple of e-mails and didn't hear back, so I checked my credit card which didn't show a refund. At this point, I checked reviews online and saw that there are many people who have also had similar complaints and problems with Dot and Bo. Some people were suggesting that they should be turned into the FTC. I wish I would have known. They seem nice and I know they are just starting up, but they seem to over promise and under deliver. I am hoping this gets corrected soon, and that I get my refund. At least they should not charge someones credit card until the item is shipped. At the very least, I should at least get the pillow cover I don't want now. All I have now is a $64.94 charge for nothing.

Desired Settlement: I would like to get my credit card reimbursed for $64.94.

Business Response: Final Consumer Response /* (2000, 5, 2014/07/24) */ I was finally able to get ahold of someone - ******, and I was promised a refund. I checked my credit card account and they did actually refund it for me. I am contacting you because they did respond and I am happy with how it was resolved by Dot & Bo

7/22/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Received incomplete Order. Web clearly indicated the order included 2 of the items. I received only one. Website clearly shows order is for 2 items. I received one. Invoice included in box says order complete. Have emailed company x3 & called x3. Received emails back stating they would get back to be. Nothing. Asked me to send photos of order & packaging. Did that. I Asked if photos received. No response. Said in email I would return items for credit if they sent me a shipping label. No response. This has been going on since 6/24/14 .

Desired Settlement: Full refund of purchase price & shipping. Paid shipping label for return, including confirmation of receipt.

Business Response: Final Consumer Response /* (2000, 6, 2014/07/22) */ This has now been resolved. I suspect due to your investigation as they were quite unresponsive until I filed the complaint. Thank you

7/22/2014 Problems with Product/Service | Read Complaint Details
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Complaint: There is a severe discrepancy between the shipping time provided for purchased products upon order confirmation and the actual arrival date. My card was charged in full for the 5 items I purchased on Dot & Bo's website on May 11, 2014. It is now June 23, 2014 and I have only received 2 of the 5 items; the remaining 3 items are past due their arrival times, were were stated in the order confirmation. For instance, I purchased a framed print for $59.99 on May 11, and the shipping time stated on the order confirmation e-mail was 4-6 weeks from May 11. A FULL six weeks after May 11 would be June 22. Today is June 23rd and I still not only haven't received the item, but was not supplied an even approximate shipping date. Additionally, there was also a small clock for $39.99 that was due 3-4 weeks from May 11; a FULL six weeks after May 11 is June 8. Today is June 23rd, and they still haven't provided me with a tracking number so I have no idea when this item will arrive. It is quite unfair and strange o expect me to wait for these items well AFTER the ship time period stated on the order confirmation, when my card was cgarged card in full at time of purchase. Most, if not all, home decor companies like this (ie. **** & ***** only charge AFTER each items has shipped. I asked Dot & Bo for a refund of the non-shipped items that were well past their dude date of arrival, and was told that the items "are being processed" and "cant be canceled." If they're in process, then how come I still haven't received at least a tracking number or an estimated period of arrival? I am still waiting for these items I purchased in early May, and its now late June. I'm afraid I won't get these items until mid-to-latter-July, when there is simply no place to put these items in my home any longer. When I informed Dot & Bo that I'd needed these items for a housewarming party at my home back in early June, she offered no apology.

Desired Settlement: I would like a refund for the urn-back-time clock ($39.99, was due June 8), the out-to-lunch framed print ($59.99, was due June 22), and hexagon shelves ($39.99, due July 5th - UNLESS I really do receive them by July 5th).

Business Response: Initial Business Response /* (1000, 8, 2014/07/09) */ This case was resolved swiftly with our customer. We were able to refund her immediately for all three items in her order, and spoke with her on the phone on 6/24/14 to confirm. We also followed up by email, to which we received the attached very gracious reply. If there's anything else we can do to help at this time, please feel free to let us know. Otherwise, we'll consider the case closed. Initial Consumer Rebuttal /* (2000, 10, 2014/07/22) */

7/22/2014 Problems with Product/Service
7/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: "press 1 to speak to customer service rep" it sends you to a vm no-one call back. 14 day return policy but you have to call them 2 auth return. Dot and Bo does not answer emails, or their phone. I am returning an item bought for $39, sold in stores for $7 !!!! they have a 14 day return policy, but you have to call them 1st. If they never answer the phone or emails, they are circumventing the return. In addition, another item I ordered a month ago still hasn't arrived. That needs to be refunded now.

Desired Settlement: They need to refund the $39 for the tissue holder with return postage if they want it back. They need to refund $69 for a gnome lamp that I have never received, and they haven't even shipped out yet. Ordered over a month ago!

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ Thanks for bringing this matter to our attention. We have resolved this customer's issue, applying a full refund to her card on file today (7/15/14) - for both the item that hasn't been shipped yet and the item that the customer wanted to return. We notified the customer today by phone and are considering the case closed. We've been a little backed up the past couple of weeks due to a systems change, and as a result have been hard to reach by phone. This isn't the type of experience we want for our customers, and are excited about our new phone system which will make it easier to keep up with our call volume. We're here to help if there's anything else we can do at this time. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not returned my money. They sent non-responses..."ie we will send you a return label for the item that has not shipped yet???" I still haven't received the merchandise. The item received they refused to take back. The response they gave me is the same response they are giving everyone for the past year, based on complaints I'm seeing. They have resolved nothing. Final Consumer Response /* (2000, 10, 2014/07/18) */ Thanks BBB! I see the $$$ have been credited back to my credit card. Close the case.

7/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered goods that were supposed to be delivered at the latest today and they haven't even shipped. No one from the Cy is answering calls or emails I ordered $200 worth of pillow covers from Dot & Bo (6 pillow covers) and have only received one to date. My order number is RXXXXXXXXX. The other 5 covers were supposed to arrive today at the latest and they have not even shipped yet. No one from the Company contacted me to give me an updated delivery date and no one has answered my emails or calls to date.

Desired Settlement: I would like them to ship the products in the next week or give me a refund

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ Thank you for bringing this matter to our attention. We apologize for the delay with this customer's order, and for the inconvenience it has caused. We've been a little backed up due to a systems change, which has resulted in delayed responses from our Customer Experience team, and we're working quickly to catch up. After speaking with the customer today, we've gone ahead and refunded her for the three outstanding pillows, given that they haven't yet shipped. The refund of $111.02 has been applied in full as of today, 7/15/14. We're going to follow up with the customer when the order is ready to ship, in the event she would like to reinstate the order. Otherwise it can be considered closed. Please feel free to contact us if there's anything else we can do to help at this time. Initial Consumer Rebuttal /* (2000, 7, 2014/07/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company ended up responding to my numerous emails and calls. They were unable to commit on a near term shipping date for 3 of the 5 outstanding pillows so agreed to give me a refund. I would caution anyone ordering anything in the future with Dot & Bo that they consistently overpromise and underdeliver. They have never made their shipping estimates in the 3 orders I made with them (despite charging for the full amount at the time of order) and they never proactively reached out to warn me or apologize. I have had to chase them.

6/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Purchased and item on the site, item was listed incorrectly and I was promised a refund. Refund has not been issued and customer service unresponsive. I placed an order (RXXXXXXXXX) for one piece of a sofa on Dot&Bo on 6/8. The price was listed as $1 but shipping was $150 and it was listed as a final sale so I thought it might be an item they were just trying to get rid of. I purchased it (Total was $155.95). I was contacted by ********* ** on 6/9 who indicated that the item had been mislisted and that they could not honor the order but would give me $25 dollars on the site and refund me in full in 24 to 72 hours. I completely understood and was happy to take the refund and emailed ********* back to thank her. However, I did not receive the refund. On the morning of 6/13, I followed up requesting information on the refund, asking for confirmation that it was on its way. I did not receive any response. Today 6/16, I called customer service during business hours and there was no answer. I left a message regarding the issue and have not yet heard back. I also emailed as well on 6/16. I am understanding of why the order could not be fulfilled but, it is in no way appropriate that they are just holding on to my money without communicating any time frame for the refund to be processed, particularly since they have already failed to provide the refund by the original promised date. I just want my money back.

Desired Settlement: I would like a full refund of 155.95 as soon as possible.

Business Response: Initial Business Response /* (1000, 5, 2014/06/19) */ Thanks for contacting us about this matter. This customer's refund has been applied in full, as of 6/17/14. We apologize for the delay. We're a small company and have been a little backed up during the last week, due to an internal systems change. But we're glad this has been resolved. Our Customer Experience Manager confirmed with the customer this morning that the refund has hit her bank statement, so this case can be considered closed. If there's anything else we can do to help at this time, please do not hesitate to get back in touch. Initial Consumer Rebuttal /* (2000, 7, 2014/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/6/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have requested to be taken off email list several times. I am still getting 2 to 3 emails -per day!! Finding opt out option is impossible. I have requested to be taken off email list several times. I am still getting 2 to 3 emails -per day!! Finding opt out option is impossible.

Desired Settlement: n/a

Business Response: Initial Business Response /* (1000, 5, 2014/06/02) */ Contact Name and Title: ****** ******* Contact Phone: XXX-XXX-XXXX Contact Email: ******@dotandbo.com We apologize for any inconvenience, and for any confusion around unsubscribing from Dot & Bo. Upon receiving our customer's complaint, we immediately unsubscribed her from all future emails, using the "Email Preferences" function on the website. This happened this morning, 6/2/14. She should not receive any emails from us going forward. I'm including a screen shot to confirm. Our Customer Experience Manager also attempted to reach the customer twice by phone this afternoon, but was unsuccessful. She left two voicemails letting the customer know she has been unsubscribed. We're here to help if there's anything else we can do at this time. For future, you can unsubscribe using the link at the bottom of each email, or by logging into your account and unsubscribing on the "Email Preferences" screen. Initial Consumer Rebuttal /* (2000, 7, 2014/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/2/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Company taking payment before shipping product with no shipping estimate made available to customer. Item purchased and charged on 4/15/2014. Today is 5/28/2014. I contacted company with request for shipping estimate and received a reply on 5/11/2014, stating that items ship from all over the world and their process is to charge the customer when the order is processed. To date I still have not received a shipment confirmation email on order #RXXXXXXXXX for a Chevron table lamp. Most reputable companies do not charge the customer until the product ships. I believe the example of my experience should call Dot & Bo's policy into question of good business ethics.

Desired Settlement: I either want to know within the next 5 business days by email if the item has shipped or receive a refund to my debit card used to make the purchase.

Business Response: Initial Business Response /* (1000, 5, 2014/05/30) */ This customer's order actually shipped to him on 5/28/14, the date this complaint was filed. He received his Shipment Confirmation email, and we contacted him by phone to double-check that he got the message. He did, and appreciated the call. We both now consider the case resolved. We are also currently refining our system for processing orders, and will soon be charging credit cards at the time of shipment - and not the time of purchase. We appreciate the feedback and look forward to rolling out this change in the near future. Please let us know if there's anything else we can do at this point. Thank you! Initial Consumer Rebuttal /* (2000, 7, 2014/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel confident that in future they will not charge customers until items ship.

5/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Almost a month ago, I ordered from dotandbo.com. I never got shipping info. They list status as "Order Processed". They did not reply to my emails. I Ordered a globe online from dotandbo.com almost a month ago. I have yet to receive the globe. I have NOT received ANY shipping info nor ANY update from the company. I have emailed Twice to ask about the status. I have Not received any response. I want my globe immediately and I want an apology. Order Date: April 15, 2014 Order #: RXXXXXXXXX # of Items: 1 Order Total: $52.94 Order Status: Order Processed Your order will be sent to: **** ******* **** spring palms court ************ XXXXX YET TO SHIP Fly Away Globe QTY: 1 $44.99 Item Subtotal:$44.99 Shipping & Handling:$7.95 Order Total: $52.94

Desired Settlement: I WANT MY GLOBE WITHIN ONE WEEK, AT NO EXTRA EXPENSE TO ME. I WANT A WRITTEN APOLOGY FROM THE COMPANY PRESIDENT SHOWING REMORSE FOR THEIR SHODDY CUSTOMER SERVICE.

Business Response: Initial Business Response /* (1000, 5, 2014/05/08) */ We apologize for any confusion surrounding this order, and any frustration it has caused our customer. Our customer placed an order for a Fly Away Globe on 4/15/14. The Fly Away Globe has an estimated lead-time of 3-4 weeks, as stated on the product page and on the Order Confirmation email. The Order Confirmation email was sent immediately following the transaction, on 4/15/14, but it sounds like she *** have missed the email. We also see that she contacted us twice via email to inquire about her order status. Each time, we've replied within a few hours, but we're concerned she's not receiving our replies. We'll attach the complete correspondence here. She contacted us on Facebook and Twitter as well, where we have also been able to reply with updates. We have tried reaching her by phone too - twice yesterday (5/7/14) and once so far today (5/8/14). We are so sorry she is not receiving our correspondence and understand how frustrating this can be. The good news is that her order is on time and shipped out to her yesterday, 5/7/14. It's currently in transit to her shipping address via UPS, and due to arrive this coming Monday, 5/12/14. We sincerely apologize for any miscommunication and are here to help if there's anything else we can do.

4/12/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a product from the company. I had it shipped to a home address. They do not deliver to that address. I now have found out that they will not I ordered a product that was unable to be delivered to a specific address. I have tried to contact the company about having the product recent to a new address. I have received no phone call and no follow-up email. I am wondering if this company is a scam.

Desired Settlement: I am just wanting them to contact me to see if I can have the product sent to another address. I will even pay for the reshipping fees.

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ Thanks for bringing this matter to our attention, which we were able to resolve immediately. Our customer's order was returned-to-sender by the USPS for having an undeliverable address, and it arrived back at our offices yesterday afternoon. We were able to reach her by phone this morning and have reshipped the package using her preferred PO Box address. The package is in transit now. Customer satisfaction is very important to us - as is responding to every customer call and email in a timely fashion. We're experiencing a higher-than-usual call and email volume this week, which is why it took an extra day to respond in this instance. We apologize for any inconvenience this has caused, and are glad we were still able to resolve the matter quickly for our customer. Initial Consumer Rebuttal /* (2000, 7, 2014/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: They did not deliver the item within the stated timeframe and have not provided any details on the status. I purchased a piece of wall art from *** and ** online on Feb 2nd. The stated delivery timeframe was 3-4 weeks. I kept checking the status of my order but it never changed from "order processed" to "order shipped." I emailed them earlier this week as the four week mark approached. They wrote back and said they would look into it but that was four days ago and I never heard back from them. The order is still in process and it has been longer than 4 weeks. I wrote them today to cancel the order and receive a refund. I expect that they will say the order is a custom order, which their website says is not eligible for refund. I will keep you posted.

Desired Settlement: I am seeking a cancellation of the order and a full refund of the purchase price of $99.94.

Business Response: Final Consumer Response /* (2000, 7, 2014/03/04) */ I received my refund from *** and ** today. As a result, you can consider my complaint resolved. Thank you!


Customer Review(s)

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Customer Reviews Summary

7 Customer Reviews on Dot & Bo, Inc.
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