BBB Accredited Business since
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Dot & Bo is a service for discovering and buying things you love for your home.
We're creating a better way to decorate your space by making curated designs and personalized service available to everyone.
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A BBB Accredited Business since
BBB has determined that Dot & Bo, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dot & Bo, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 72 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||56|
|Total Closed Complaints||72|
Additional Complaint Information
Complaints processed by BBB state delays in receiving purchased items. Prior to purchase, BBB recommends reviewing the company's shipping policy that states estimated delivery dates provided are estimates and never guaranteed, they take into account many factors including item availability, location, and shipping destination, which may vary by order. It's also stated, we work with designers all over the world, coordinating delivery from so many places takes time and care, and we ship products together to keep costs low. Each item is inspected before shipping, and furniture takes extra time to transport.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Business ManagementMr. Anthony Soohoo, CEO and Founder Dot & Bo Community Management, Management
Number of Employees
Internet Shopping Shopping Carts & Baskets Furniture Manufacturers Home Accessories Home Decor, Accessories & Gifts - Online Retailer
Refund and Exchange PolicyCustomer satisfaction is very important to us, and we cover most of our products with a 30-Day Money-Back Guarantee. Contact us for more information on how to return or exchange your order.
Service AreaThis business service area covers: USA
Products & Services
We curate daily collections of modern furniture and home decor.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview