BBB Business Review

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This business is not BBB accredited.

Dot & Bo, Inc.

Phone: (800) 693-9937 View Additional Phone Numbers 200 Kansas Street  Ste 200, San Francisco, CA 94103 View Additional Email Addresses

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Dot & Bo is a service for discovering and buying things you love for your home.
We're creating a better way to decorate your space by making curated designs and personalized service available to everyone.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

84 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 5
Guarantee/Warranty Issues 10
Problems with Product/Service 62
Total Closed Complaints 84

Additional Complaint Information

Complaints processed by BBB state delays in receiving purchased items. Prior to purchase, BBB recommends reviewing the company's shipping policy that states estimated delivery dates provided are estimates and never guaranteed, they take into account many factors including item availability, location, and shipping destination, which may vary by order. It's also stated, we work with designers all over the world, coordinating delivery from so many places takes time and care, and we ship products together to keep costs low. Each item is inspected before shipping, and furniture takes extra time to transport.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Dot & Bo, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: July 23, 2013 Business started: 08/19/2011 Business started locally: 08/19/2011 Business incorporated 08/19/2011 in CA
Type of Entity


Business Management
Mr. Anthony Soohoo, CEO and Founder Dot & Bo Community Management, Management
Contact Information
Customer Contact: Dot & Bo Community Management, Management
Principal: Mr. Anthony Soohoo, CEO and Founder
Number of Employees


Business Category

Internet Shopping Shopping Carts & Baskets Furniture Manufacturers Home Accessories Home Decor, Accessories & Gifts - Online Retailer

Refund and Exchange Policy
Customer satisfaction is very important to us, and we cover most of our products with a 30-Day Money-Back Guarantee. Contact us for more information on how to return or exchange your order.
Service Area
This business service area covers: USA
Products & Services

We curate daily collections of modern furniture and home decor.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.