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Vital Source Technologies, Inc.

(866) 588-31971800 Gateway Drive, Suite 120, San MateoCA 94404View Additional Web Addresses

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Description

CourseSmart provides eTextbooks and eResources as digital rentals to students and offers faculty free eTextbook sampling services.

BBB Accreditation

Vital Source Technologies, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Vital Source Technologies, Inc.'s rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Vital Source Technologies, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

39 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Delivery Issues4
Problems with Product / Service30
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 39

Additional Complaint Information

Course Smart, LLC came to the BBB's attention in January 2009. A recent review of the company was done in March 2014. Complaints on file state that consumers are experiencing frequent and unresolved technical difficulties, including access code issues, connectivity issues, accessing offline books, incomplete material, incorrect descriptions of material, error messages, and website and app crashes. Consumer complaints also allege being unable to reach a customer service representative despite repeated calls. Consumers have expressed concern over the company's return policy in regards to access codes. Consumers claim to receive incorrect access codes which prevents them from accessing the purchased textbook. These consumers attempt to receive a refund, but claim that the company's representatives would not refund payment because the access code had been viewed.
Course Smart, LLC responded to the pattern stating they had a couple of unexpected outages, hence why consumers couldn't access materials and had trouble reaching customer service. Regarding refund issues, the company claims they refund when unexpected issues arise.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Vital Source Technologies, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 01/12/2009Business started: 02/28/2007
Type of Entity

Corporation

Incorporated: February 2014, CA

Contact Information
Principal: Sean McKeever (Manager, Support Services)Ms. Mimie Wu (Dir., Site Ops)
Number of Employees

10

Business Category

Internet Services

Service Area

This company services the bay area.

Alternate Business Names
CourseSmart

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.