BBB Accredited Business since 08/22/2006
Viator, Inc.Find a Location
Phone: (866) 648-5873Fax: (702) 223-3792649 Mission Street 5th Floor, San Francisco, CA 94110
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This company offers consumers the ability to book travel tours, attractions and activities online.
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A BBB Accredited Business since 08/22/2006
BBB has determined that Viator, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Viator, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 39 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||10|
|Billing / Collection Issues||1|
|Problems with Product / Service||26|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||39|
Type of Entity
Incorporated: June 2000, CA
Contact InformationPrincipal: Ms. Alesia Stochel (General Manager)Mr. Rod Cuthbert (Founder/CEO) Rachel Nichols (Center Manager)Mr. Barrie Seidenberg (President)