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San Francisco Bay Area and Northern Coastal California

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BBB Accredited Business since 08/22/2006

Viator, Inc.

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Phone: (866) 648-5873Fax: (702) 223-3792649 Mission Street 5th Floor, San FranciscoCA 94110

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Description

This company offers consumers the ability to book travel tours, attractions and activities online.

BBB Accreditation

A BBB Accredited Business since 08/22/2006

BBB has determined that Viator, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Viator, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 39 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

39 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues10
Billing / Collection Issues1
Delivery Issues2
Problems with Product / Service26
Guarantee / Warranty Issues0
Total Closed Complaints 39

Additional Information

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BBB file opened: 10/01/2000Business started: 10/01/2000
Type of Entity

Corporation

Incorporated: June 2000, CA

Contact Information
Principal: Ms. Alesia Stochel (General Manager)Mr. Rod Cuthbert (Founder/CEO) Rachel Nichols (Center Manager)Mr. Barrie Seidenberg (President)
Business Category

Internet Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.