BBB Accredited Business since
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This company offers retirement plans for small nation wide businesses.
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A BBB Accredited Business since
BBB has determined that Ubiquity meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||34|
Additional Complaint Information
On June 3, 2016 Ubiquity Retirement + Savings™ notified the Better Business Bureau (BBB), that the company transitioned to a new platform in March 2016. Ubiquity reported that the rollout of the platform had some issues that impaired clients’ ability to enjoy the full benefits of the new system.
advised the BBB that the response time to some client complaints had been inadequate.
They had also emailed clients to apologize and affirm their commitment to
taking immediate action to correct issues as soon as possible.
Ubiquity increased support and customer service staff to address issues relating to the new platform more quickly. The BBB was also notified that the Ubiquity response included engaging a 24-hour call center to manage customer service calls and employing a dedicated social media response team. Further, Ubiquity’s web development team continues to troubleshoot the few remaining customer service issues.
Ubiquity continues to update clients of any new platform issues until all items are resolved.
BBB suggests that prior to filing a complaint, clients attempt to reach the company via phone or social media.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Business ManagementMs. Lisa Chui, Corp. Controller
Number of Employees
Internet Services Retirement Planning Service
Alternate Business NamesThe Online 401 "K" Ubiquity Retirement & Savings
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview