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BBB Business Review

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BBB Accredited Business since

Pandora Media, Inc.

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Phone: (510) 451-4100 Fax: (510) 451-4286 View Additional Phone Numbers 2101 Webster St STE 1650, Oakland, CA 94612 View Additional Email Addresses http://help.pandora.com/ View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers Internet radio service, music recommendation service. Users enter a song or artist that they enjoy, and the service responds by plying selections that are musically similar. Users provide feedback on approval or disapproval of individual songs, which are taken into a account for future selections.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pandora Media, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Pandora Media, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 9
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pandora Media, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 25, 2008 Business started: 01/31/2000 Business started locally: 01/31/2000 Business incorporated 03/11/2011 in DE
Type of Entity

Corporation

Business Management
Ms. Julie Longmire, Sales
Contact Information
Principal: Mr. Joe Kennedy, CEO & President
Customer Contact: Ms. Julie Longmire, Sales
Number of Employees

700

Business Category

Internet Services Advertising - Radio Advertising - Internet

Service Area
This business service area covers globally.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.