This business is not BBB accredited.
Phone: (888) 244-6559 Fax: (510) 214-0472 View Additional Phone Numbers 20 N San Mateo Dr STE 4, San Mateo, CA 94401
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This company offers Quickbooks hosting.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Novelaspect include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Rick Fallahee, President Kathie Yang, IT Marketing
Number of Employees
Service AreaThis business service area covers: Worldwide
Alternate Business NamesNovelaspect.com
THIS LOCATION IS NOT BBB ACCREDITED
20 N San Mateo Dr STE 4
San Mateo, CA 94401 (888) 228-0143 (888) 244-6559 Directions
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Additional Phone Numbers
- (888) 228-0143(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: over one month ago, NovelAspect, cloud service providers suddenly, without warning, lost service. For a month, I was not able to get an explanation. At this point, I am concerned that they will not stop debiting my checking accounts, mine and my clients due to their strict policies concerning cancellation. Signing up was instantaneous.
Desired Settlement: discontinue billing my accounts.
Business Response: Final Consumer Response /* (3000, 5, 2015/11/04) */ Please note, NovelAspect has contacted me and assured me that I will not receive further billing and that my accounts will be closed. Your inquiry was clearly the impetus that elicited their quick response and I thank you for that.