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San Francisco Bay Area and Northern Coastal California

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BBB Accredited Business since 12/21/2011

MyPoints.com, Inc.

Phone: (415) 200-4200Fax: (414) 200-442250 California St Fl 3, San FranciscoCA 94111-4632

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Description

This company offers a savings program for online shoppers.

BBB Accreditation

A BBB Accredited Business since 12/21/2011

BBB has determined that MyPoints.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised MyPoints.com, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 150 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

150 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues19
Billing / Collection Issues1
Delivery Issues38
Guarantee / Warranty Issues1
Problems with Product / Service91
Total Closed Complaints 150

Additional Complaint Information

BBB suggests that consumers thoroughly read the FAQ's page located on the MyPoints.com website, under the section "Using My Points".

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on MyPoints.com, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 07/21/1998Business started: 11/01/1996
Type of Entity

Corporation

Incorporated: February 1999, DE

Contact Information
Principal: Ms. Tara McGuane (Sr. IP & Marketing Compliance)
Number of Employees

120

Business Category

Internet Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.