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BBB Business Review

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BBB Accredited Business since

MyPoints.com, LLC

Phone: (415) 200-4200 Fax: (415) 200-4422 44 Montgomery Street, Ste. 250, San Francisco, CA 94104 http://www.mypoints.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a savings program for online shoppers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MyPoints.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MyPoints.com, LLC include:

  • 315 complaint(s) filed against business

Factors that raised the rating for MyPoints.com, LLC include:

  • Length of time business has been operating
  • Response to 315 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

315 complaints closed with BBB in last 3 years | 172 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 57
Delivery Issues 24
Guarantee/Warranty Issues 20
Problems with Product/Service 194
Total Closed Complaints 315

Additional Complaint Information

BBB suggests that consumers thoroughly read the FAQ's page located on the MyPoints.com website, under the section "Using My Points".

Some complaints on file with BBB state consumers have a hard time obtaining earned points/credits. Responses from the company state verification issues may trigger a freeze to accounts.


BBB suggests that consumer's review the company's Terms of Service, under Point Earning Opportunities as it states "if MyPoints has any reason to suspect fraudulent activity is associated with your account MyPoints reserves the right to delay or withhold award of points or reward redemption". It is also stated that "it is your responsibility to check your account regularly to ensure that points have been properly credited and that your account balance is accurate." Also under My Points Rewards and Redemptions it states; "Member inquiries regarding rewards ordered and not received must be received by MyPoints within 6 months after the initial redemption date. Thereafter, MyPoints will have no obligation to re-send rewards to the Member".


Customer Reviews Summary Read customer reviews

1 Customer Review on MyPoints.com, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 21, 1998 Business started: 06/27/1996 Business started locally: 06/27/1996
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dave Martinez, Vice President, Corporate Counsel Mr. Sha Fakiri, GM Mr. Nathan Sweet Ms. Angela Valley, Operations
Contact Information
Principal: Mr. Dave Martinez, Vice President, Corporate Counsel
Number of Employees

120

Business Category

Internet Services

Service Area
This business service area covers: Nationally
Alternate Business Names
United Online

Customer Review Rating plus BBB Rating Summary

MyPoints.com, LLC has received 3.01 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.