BBB Accredited Business since
Phone: (415) 200-4200 Fax: (415) 200-4422 44 Montgomery Street, Ste. 250, San Francisco, CA 94104
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This company offers a savings program for online shoppers.
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A BBB Accredited Business since
BBB has determined that MyPoints.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for MyPoints.com, LLC include:
- 321 complaint(s) filed against business
- Length of time business has been operating
- Response to 321 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||199|
|Total Closed Complaints||321|
Additional Complaint Information
BBB suggests that consumers thoroughly read the FAQ's page located on the MyPoints.com website, under the section "Using My Points".
Some complaints on file with BBB state consumers have a hard time obtaining earned points/credits. Responses from the company state verification issues may trigger a freeze to accounts.
BBB suggests that consumer's review the company's Terms of Service, under Point Earning Opportunities as it states "if MyPoints has any reason to suspect fraudulent activity is associated with your account MyPoints reserves the right to delay or withhold award of points or reward redemption". It is also stated that "it is your responsibility to check your account regularly to ensure that points have been properly credited and that your account balance is accurate." Also under My Points Rewards and Redemptions it states; "Member inquiries regarding rewards ordered and not received must be received by MyPoints within 6 months after the initial redemption date. Thereafter, MyPoints will have no obligation to re-send rewards to the Member".
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dave Martinez, Vice President, Corporate Counsel Mr. Sha Fakiri, GM Mr. Nathan Sweet, Manager Ms. Angela Valley, Operations
Number of Employees
Alternate Business NamesUnited Online
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview