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BBB Business Review

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BBB Accredited Business since

ModCloth, Inc.

Find a Location

Phone: (888) 495-9699 115 Sansome St STE 900, San Francisco, CA 94104 http://www.modcloth.com/store



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers Internet shopping for women's apparel, housewares and jewelry.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ModCloth, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ModCloth, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 37 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 30
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

4 Customer Reviews on ModCloth, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: July 03, 2012 Business started: 06/28/2002 Business started locally: 06/28/2002 Business incorporated 03/15/2010 in DE
Type of Entity

Corporation

Business Management
Ms. Taten Soltis, Senior Manager for Customer Care Mr. Matt Kaness, CEO Ms. Susan Otto, CPO
Contact Information
Principal: Ms. Taten Soltis, Senior Manager for Customer Care
Number of Employees

351

Business Category

Internet Services Internet Shopping Housewares - Retail Jewelers - Retail Womens Apparel - Retail Fashion Consultants

Service Area
This business service area covers nationally.

Customer Review Rating plus BBB Rating Summary

ModCloth, Inc. has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.