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BBB Accredited Business since

MegaPath

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Phone: (925) 201-2500 Fax: (512) 371-6624 View Additional Phone Numbers 6800 Koll Center Pkwy STE 200, Pleasanton, CA 94566 http://www.MegaPath.com



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Description

MegaPath is a provider of voice, unified communications, Internet connectivity, private networking and managed security services to businesses nationwide.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MegaPath meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for MegaPath include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 63 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

63 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 14
Delivery Issues 4
Guarantee/Warranty Issues 3
Problems with Product/Service 14
Total Closed Complaints 63

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MegaPath
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 27, 2000 Business started: 10/01/1997 Business started locally: 10/01/1997 Business incorporated 03/09/2015 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. D. Craig Young, CEO/President Ms. Monica Alvarez, Manager Kristen Henzi, VP/Assistant General Counsel
Contact Information
Customer Contact: Ms. Monica Alvarez, Manager
Principal: Mr. D. Craig Young, CEO/President
Number of Employees

325

Business Category

Internet Services Internet Access Provider Computers - Network Security Computers - Security Equip & Systems Internet - Web Hosting Colocation Services VOIP (Voice Over Internet Protocol) Sales & Service Consultants - Telecommunication Data Processing Service

Refund and Exchange Policy
30-Day Money Back Guarantee. See megapath.com for details.
Service Area
This business service area covers the United States
Alternate Business Names
MegaPath Cloud Company, LLC Netifice Speakeasy
Products & Services

Hosted Voice, Unified Communications, Internet Access including Ethernet, T1, DSL, Cable and Wireless, Managed Security, MPLS networks, IP VPNs, Managed WiFi

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.