BBB Accredited Business since

Inflection

Phone: (888) 776-4544 Fax: (402) 238-3254   View Additional Email Addresses http://www.peoplesmart.com View Additional Web Addresses


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Description

This company offers people search engine services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Inflection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Inflection include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 330 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

330 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 184
Billing/Collection Issues 20
Delivery Issues 11
Guarantee/Warranty Issues 24
Problems with Product/Service 91
Total Closed Complaints 330

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Inflection
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 22, 2011 Business started: 05/08/2007 Business started locally: 05/08/2007 Business incorporated 05/08/2007 in NV
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Michelle Steinbeck, Director Member Services Mr. Philip Wiens, Member Services Supervisor
Contact Information
Principal: Ms. Michelle Steinbeck, Director Member Services
Customer Contact: Mr. Philip Wiens, Member Services Supervisor
Number of Employees

210

Business Category

Internet Services Search Engine Optimization Services

Service Area
This business service area covers: Worldwide
Alternate Business Names
Email Finder Free Phone Tracer GoodHire, LLC Identity Inflection Company, LLC People Verified PeopleSmart PeopleSmart.com Phone Detective VinCheckPro
Additional Information

Complaints processed by BBB show confusion when subscribing to a report plus free trial and then cancelling the trial. Complaints also state that despite being a subscriber certain services cost extra.

Consumers should understand that when choosing a "report plus free trial" the report itself is not free, the 7 day trial is free and if you cancel the trial you are still obligated to pay for the initial report.

BBB also suggests reading the "offer terms" that state what is excluded in each membership; that you will be charged even if no criminal report is found, and that you will automatically billed if you do not cancel during the trial period.

Inflection has requested that consumers call the company before filing a complaint with BBB.





Additional Locations

  • Redwood City, CA 94065 (888) 776-4544

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/26/2016 Advertising/Sales Issues
4/9/2016 Problems with Product/Service
4/6/2016 Delivery Issues
3/18/2016 Advertising/Sales Issues
3/14/2016 Problems with Product/Service
2/23/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized charges on my credit card. I cancelled any service from this company (Peoplesmart) in May 2015. In October, 2015, they again began charging my Credit One Bank visa card. I did not request, agree to or authorize any further services or charges from this company. Reference numbers on my credit card are: ***************** (10/20/2015) for $59.85 and ***************** (01/20/2016) for $59.85. These charges are unauthorized and I want the company to refund these charges and cease any and all future charges.

Desired Settlement: Refund the $119.70 charged. Put a complete stop to any and all future charges.

Business Response: Initial Business Response /* (1000, 5, 2016/02/08) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/20/2015. The customer's original purchase was for an unlimited search membership which renews every 3 months. The membership was never canceled, so it continued to renew until the customer contacted us on 2/1/2016. We promptly canceled the membership and issued a refund for $59.85 for the most recent charge. We do have a policy stated in our Terms of Use that all sales are final after 60 days. However, we have made an exception in this case and issued an additional refund for $59.85. In total, we have issued two refunds for all charges which occurred within the last 120 days. If there is any other way we can assist the customer, we can be reached at *************** Initial Consumer Rebuttal /* (3000, 7, 2016/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge receipt of the refunds issued; however, their claim that their terms are clearly laid out and that I never cancelled the subscription are false. Final Business Response /* (4000, 9, 2016/02/17) */ We do apologize for any inconvenience this has caused the customer. Our records do not indicate that there was a cancellation on this account prior to the customer contacting us on 2/1/2016. We only show that the customer did log into the account on 9/21/2015 but no action was taken to cancel. As a safeguard, we do list our phone number on the credit card statement with each charge. If a charge is spotted and our service unwanted, we hope our customers will contact us immediately to prevent further billing. Had the customer contacted us sooner, we would have been able to prevent the membership from renewing. However, we do understand that sometimes a charge can be overlooked which is why we have issued refunds past our refund policy. Final Consumer Response /* (2000, 11, 2016/02/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/8/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a low cost 7 day trail for access to information on PeopleSmart.com website. cancelled but have been charged annual fees since 2012. PeopleSmart.com links show up when one searches for contact information on the internet. I was searching for old high school classmates on the internet, and was directed to their website after opening a so called white pages google search result. The company offers an introductory low cost trial period. I signed up for the offer, but then found that once I started a search, information was not released unless I agreed to upgrade my subscription at a higher fee. I promptly cancelled my subscription to what seemed to me a deceptive business practice. Apparently my cancellation of the service did not register with the company's software. It turns out the company has been charging me since 2012 the annual subscription rate of $39.00. I did not discover this fact until recently when I was checking my Paypal account from which they have been deducting the funds. I called the company and explained to them that I had not been using their website and that I was certain that I had cancelled the subscription within the time frame of the introductory period. I spoke to a customer service representative and her supervisor, and they agreed to refund me that most recent charge, but were not willing to refund anything for the previous 4 years of charges. I feel that the introductory fee is deceptive and that their website does not make it easy to cancel the service by redirecting customers in such a way from one webpage to the next. I tried to cancel the service, but apparently the cancellation did not go through. After canceling my account, I sent the PeopleSmart.com emails to trash, and so I think that my email account marked any emails that PeopleSmart.com sent me as a receipt as spam. I was charged through my Paypal account for the annual fee. I do not use my Paypal account on a regular basis, and so did not notice the fee. I have not used the PeopleSmart.com website in the last 4 years. I was billed with out my knowledge of being charged. I feel that a full refund is appropriate.

Desired Settlement: I believe that a full refund on the money that PeopleSmart.com has charged me is appropriate.

Business Response: Initial Business Response /* (1000, 5, 2016/01/18) */ Thank you for contacting PeopleSmart. We believe we have adequately addressed the customer's concerns for this inquiry. We are a self-service website. The initial purchase started on 12/23/11, and was a Contact Information Report for the discounted price of $1.95. This discounted-priced report was the option that was chosen. This option came bundled with a 7-day free trial on an Unlimited Search Membership. The terms have to be agreed upon at checkout in order for the order to go through. The terms state that if the trial membership is not canceled within the 7-day free trial period, there will be a charge of $39.95 on the eighth day, and then every year thereafter until canceled by customer. After an order is placed, the customer immediately gets an email confirming what was purchased. Every year before the membership renews, there is an email sent out a month prior reminding them that the yearly charge will be taken out of their account. We have our terms, as well as phone number located on our website. Our phone number is also on bank statements next to our charges. Phone agents are able to cancel for customer, if customer calls and asks. This membership has been charging every year since 12/30/11, and there has never been a contact to customer service until 1/12/16. On this date, an agent was able to refund the 2016 charge. We stop payment once customer cancels membership. It is not in our policy to refund prior to cancellation. If there is any other way we can assist the customer, they are welcome to contact us at their earliest convenience at XXX-XXX-XXXX.

1/26/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On or around April 2015, I purchased a service was paying $4.95 was taken out without notification and can't get it back the way I request it. I purchased a service using People Verified.com back on April 2015. I noticed I could not use their service website and I emailed them then they responded stating my account was closed or inactive since last billed Oct 20, 2015. I tried to get this resolved on Jan 4 and Jan 6, 2016(HQ)and said they cannot retract the charge I had as $4.95 due to not able to get a hold of me when emailing other times, and I suggested if they had common sense to ask when applying using service to ask for people's phone number, mailing address, or onsite notification would helped the customer know the company was trying to get a hold of the customer stating the card was not going through. I told them I did NOT get any of their notifications till I wrote them Jan 4, 2016 stating my account was closed that I said how would I know you are getting a hold of me if I'm not getting their emails then and how would I remember to tell all my merchants who I purchase under if I have more than one card to purchase things with. Do they have more than one card to remember who to notify everyone and at the same time I wouldn't have known why my card was going to be an issue as someone hacked my card why I had to change it? I see why there so many complaints with this company, what up to 400 now, that this company is purposely competing with other companies who is charging the same thing why their system is set where they can't correct my account back the way it was to use my new card; but instead to so they can make more money off people?? Why does BBB give a rating of A+ to this company with less than 400 complaints is beyond my comprehension, usually should parallel with number of complaints, not because the company was meeting up to their expectation of BBB. How ironic?? People just don't have common sense these days!! Is sad how they make it in this world.

Desired Settlement: The resolution is monthly discounted use against the new charge of $7.95 and up or someway fix their system they purposely set to not set back for correction to $4,95 a month. Now is a rip off where as overtime, they will gradually increase. Or else keep me inform of another special like that again. Look out, is a cold competitive world!!

Business Response: Initial Business Response /* (1000, 5, 2016/01/08) */ Thank you for contacting PeopleSmart. The customer had first visited our site on 4/16/2015 and a purchase was made for a seven day free trial of a monthly membership. We were contacted by phone on 4/20/2015 at which time the customer was offered another membership for $4.95 per month. This offer was accepted and the monthly membership fee was successfully processed for six months. However, starting on 11/20/2015, we were not able to successfully process the monthly membership fee. In situations like this, email notifications are sent to the customer. There was a situation with the customer's account, though, which prevented these messages from being sent. One of the services that we provide on our website is to allow customers to send emails through the site to individuals. If multiple emails sent are bounced by the recipients, the system automatically blocks sending and receiving of emails on an account. When we cannot process payment, the membership is put into an inactive state until payment is received. We did attempt to bill the card seven times between 11/20/2015 and 1/1/2016 before the system canceled the membership for recurring decline. During this time period, the customer logged into her account numerous times. We were never contacted that there was a problem with her service until 1/4/2016 after the membership had been canceled. We do not have a way to reinstate a membership once it has been canceled. When the customer contacted us by phone on 1/4/2016, we offered her our lowest price membership available over the phone at this time. We apologize for any inconvenience this may have caused. If we can assist the customer further, we can be reached at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is correct, I did not see any emails from them to notify me as I stated to them on the phone after I realized I tried to use their website 'assuming' I was still a member paying their monthly fee of $4.95 that I told them what happened to my card as I had someone hacking it and had to change to a new card. If this company had on their application when applying would ask for people's phone number as I mentioned to them and they thought was a good idea which I would have common sense thought of that before people applying, would make sense. Can't always trust electronic devices. Also, I asked to be charged same on the new card of $4.95, not their lowest price, WHICH was NOT mentioned the price is $7.95. I said forget it just because I did NOT get their notification on the email and they said they attempted numerous times to get a hold of me via 'email only,' that why pay same service for higher if I can still get that $4.95. I was validated that if my card did not change on me that it would still been $4.95 till this day and now their IT cannot change it. I called up 2-3 times to get this resolved to the corporate to speak to the head manager and they still can't help me so why are they saying they will be of assist customer any further if IT cannot change it back to $4.95 instead of $7.95? They know that themselves when it wasn't my fault on my card problem in the beginning? Final Business Response /* (4000, 9, 2016/01/19) */ We apologize for the inconvenience for the customer, but our Internet Technical team will not be able to reinstate the customer's canceled membership. The manager with whom the customer spoke did offer the customer a few other options beyond the $7.95/mo. membership which the customer declined. We would be happy to discuss these other options again with the customer to find a resolution to the problem. We have noted in the customer's account that if she calls, she will be transferred to a lead agent or supervisor to revisit these other options. The phone number is X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just called to see what other options if $4.95 can still be in affect another way and still i get the same answer your company can't help me with this. You should know that is what I have been asking all along where I am wasting more time with your company to resolve this....pretty sad and misleading.

1/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased their service. They put me into monthly charge. I cancelled after a month. They continued to charge me a year after. This is an online service. They are scammers. I opened an account with them and accept month charge till cancelation. I called and cancelled the service to avoid monthly charge. They told me it was successfully cancelled. But they still took 19.95$ a month from my account. I did not recognize untill a year later. I called them and they told me that by clicking continue buttons, I was linked to another product. When I cancelled the service, I did not cancelled the other. Actually, they use their way to fool customers because the two services are the same. But the customers do not recognize they are linked to the same other service. When customers cancel, they do not know they are automatically charged for the other service. They are from the same website peopleverified.com When I called to cancel the service on the website. they did not tell me I was charged for a different service (identitysmart). They did not ask me if I wanted to cancel the other service, which I did not know anything about. Now, they told me they could not refund my money for the service I never knew what it was. In short, they fooled customer by randomly engage the customers into 2 similar services. When customers call to cancel their service, they just proceed one cancelation and continue to charge for the other.

Desired Settlement: I want a refund for the one year service that I had never used.

Business Response: Initial Business Response /* (1000, 5, 2016/01/04) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 9/17/2014. The customer's original purchase was for a 7 day free trial of an unlimited search membership and a 7 day free trial of IdentitySmart. The customer canceled the unlimited search membership online on 9/22/2014. However, the IdentitySmart membership was not canceled and remained active. We do list our phone number every month on the credit card statement. We did not hear from the customer until 12/28/2015 at which time we immediately canceled the membership and issued a refund for $19.95 for the most recent charge. Had we been contacted sooner, we would have been able to prevent any further billing. In an effort to reconcile this matter and satisfy the customer's request, three more refunds have been issued for $19.95. In our Terms of Use, we state that all sales are final after 60 days. In this case, we have extended our refund policy to include all charged which have occurred within the last 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used this company's service to find the number of a friend at www.peoplesmart.com and signed up for what I thought was one time use. It turns out that I inadvertently signed up for the service on an indefinite basis and was charged $19.95 monthly for the service from July 2013 - July 2015 and was billed a total of about $658.00. The company may argue that I should have noticed the charge earlier and cancelled, but Iike most people I have other fees that are also taken out of my account(s) and made an honest mistake of thinking this was a charge for another service.When I contacted the company they said their policy was to refund three months in cases like this (which they did), but refused to do more, saying it was against company policy. I stated that I deserved a refund of the entire amount because I never used the service beyond the one search, something they can easily verify (I know, I run a web site related business myself). The manager said it didn't matter because that doesn't determine the company's overhead. I stated that I was dissatisfied because I made an honest mistake and that I would be contacting the BBB because the firm is being ethically dishonest by refusing to refund a customer's fees that did not use the service beyond the one time (a couple dollar fee).I have no quarrel with the company's service. They delivered the service of providing me with the number I requested and think highly of them despite not receiving a full refund. In fact, I would be willing to give them 2 years worth of free advertising on the home page of the web site I founded at **************** (cost: $500 a year). This would be done by putting their logo on my web site home page with a link to their home page.The site receives 4,000+ hits per month and nearly 200 high-end golf and country clubs in almost 40 states are members of the association. In short, I am giving the company more value in advertising than I was charged in fees. And I would certainly refund a member's fees if they didn't use the services I provide.Product_Or_Service: Search for Contact Info

Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (requires explanation)An apology isn't necessary. I just want my money refunded. BOTTOM LINE: I signed up for a monthly fee by mistake, never used the service beyond the one time I THOUGHT I signed up for (a fact the company can easily verify) and the right thing to do here is to refund the entire amount spent.Unlike most who file a BBB complaint, I am willing to provide more in services than will be refunded to me in the form of a link on my site to PeopleSmart's

Business Response: Initial Business Response /* (1000, 5, 2015/12/11) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 7/9/2013. The customer's original purchase was for a public records report for $0.95. We were offering the report at the discounted price with enrollment in a 7 day free trial of an unlimited search membership. We state on the website and in the email confirmation that the trial must be canceled within the 7 days or it will go into a monthly billing cycle. In addition, we print our phone number on the credit card statement every month. Had we been contacted sooner, we would have been able to prevent further billing. In an effort to reconcile this matter and satisfy the customer's request, we issued four refunds for $19.95 for all charges which had occurred in the 120 days prior to canceling. In our Terms of Use, we do state that all sales are final after 60 days, but we extended our policy in this case. If there is any other way we can assist the customer, we can be reached at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I made an HONEST MISTAKE and NEVER USED THE SERVICE BEYOND THE FIRST TIME. The right moral thing to do is to REFUND THE MONEY. By NOT DOING SO, this company is CLEARLY COMMUNICATING A MESSAGE to FUTURE CUSTOMERS: "WE CARE MORE ABOUT THE MONEY WE MAKE THAN THE SATISFACTION OF OUR CUSTOMERS." This conclusion is a simple one to draw because of the following: #1. They REFUSE TO RETURN THE MONEY TO A CUSTOMER THAT NEVER USED THE SERVICE BEYOND THE ONE HE PAID FOR. #2. They ARE WILLING TO RISK HAVING A PERMANENT COMPLAINT POSTED ON THE BBB WEB SITE STATING A CUSTOMER IS CLEARLY DISSATISFIED WITH THEIR SERVICE. #3. They ARE WILLING TO RISK THE LOSS OF FAR MORE REVENUE THAN WAS LOST WITH ONE CUSTOMER BECAUSE THEIR FOCUS IS ON MONEY, NOT CUSTOMER SATISFACTION. Consumers are extremely savvy and they know that there are dozens of web sites that can help them obtain the personal background information they desire. Many turn to the BBB for guidance as to which web site to use. When they see my complaint, they will use another site. As a result, the company I used will lose far more revenue than I am asking for. I am also offering the company the equivalent of $1,000 worth of advertising on my web site if they refund the money. The choice is up to the company: do WHAT'S RIGHT or FAIL TO DO SO and receive a BAD REPUTATION and LOSS OF REVENUE as a result. Best Regards, **** ***** Final Business Response /* (4000, 9, 2015/12/15) */ Thank you for contacting PeopleSmart. We have reviewed the customer's reply, and unfortunately, we are unable to refund any further. Our terms on our website for refunds state we can go back 60 days. Our maximum (which is not stated on the website), is 120 days. The phone agents the customer spoke with on 8/28/2015, refunded 4 charges of $19.95 (May-August charges). Once again, this is a self-service website. After any purchase, there is an email confirmation sent to the customer stating what they are enrolled in, and our phone number is located on our customer's bank statement next to the charge each month. The customer is welcome to call us with any further questions at XXX-XXX-XXXX.

12/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They subscribe you to their service without authorization on a recurring yearly basis hoping you don't notice the credit card charge. In 2012 I used their service for a $.95 credit card charge.They then subscribed me, without my authorization, to a yearly recurring charge of $39.95 Supposedly, I had seven days to cancel this service, but I did not because the charge was not noticed in my credit card account until just recently. Their claim to authorization lies in all the legalese when you use their service for free or at a minimum fee.The scam is they hope you don't notice the yearly recurring charge long after the initial site visit or the fact that you never used their service again.They prey on the fact that most people do not read pages of small print.In any event no business should be able to use another person's credit card without authorization and silence should not be considered consent.

Desired Settlement: Refund all subscrption charges

Business Response: Initial Business Response /* (1000, 5, 2015/12/02) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/7/2012. The customer's original purchase was for a Contact Information Report on Peoplesmart.com. The price option that was chosen was the discounted rate of $.95, which came bundled with a 7-day free trial of the Unlimited Search Membership. The terms of agreement that have to be clicked on at checkout does inform the customer that they are entering a 7-day free trial, and if the trial is not canceled within the 7 day timeframe, there will be a charge (assuming customer wants to keep the membership). We provided three different methods to cancel a membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the online cancellation request in their account. After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the last charge on 11/30/15. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The seven day free trial is a scam that relies on the fact that most people do not read lines of legalese when making a $.95 purchase.They are literally saying that even though I did not order or authorize the service, they had the right to use my credit card because i did not proactively stop them. Their terms of agreement are a dishonest business practice under the guise of customer convenience. Final Business Response /* (4000, 9, 2015/12/15) */ Thank you for contacting PeopleSmart. We have reviewed the customer's reply, and unfortunately, we are unable to refund any further. Our terms on our website for refunds state we can go back 60 days. Our maximum (which is not stated on the website), is 120 days. The phone agent the customer spoke with already refunded him this year's charge of $39.95 (for the 11/24/15 charge). Going back prior to 2015 would put us over 120 days, which we are unable to do. The last time he was charged prior to this November charge was 11/24/14. Once again, this is a self-service website. After any purchase, there is an email confirmation sent to the customer stating what they are enrolled in. The customer is welcome to call us with any further questions at XXX-XXX-XXXX Final Consumer Response /* (4200, 11, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfair business practice,preying on the fact that most customer are not proactive in avoiding hidden charges.

12/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The site falsely advertises that subscribers can cancel their account online. This site falsely advertises that a subscriber can cancel an account. When I follow the directions or follow the link to cancel my account, it brings me to a page where I can only upgrade my account. See this link below: https://www.peoplesmart.com/member/customer-membership-settings.

Desired Settlement: Have not been able to cancel account. Would like refund of automatic billing since July 2015. Was advertised to me that I could cancel online, but this has proven not to be possible.

Business Response: Initial Business Response /* (1000, 5, 2015/12/01) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we are more than happy to resolve this issue. However, with the information provided, we are not able to locate the customer's account. We are not finding an account associated with the email address given. We will need some additional information in order to proceed. An email confirmation of the purchase was sent to the email address on record when the original order was placed. If we could be provided with this email address, we would be able to locate the account. If this cannot be provided, we do have other ways that we could search. We would like to address the customer's concerns as quickly as possible so we encourage the customer to call us. We can be reached at X-XXX-XXX-XXXX.

12/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid $49 for a background check from PeopleSmart. The information was worthless. I got more information doing a free Google search. When my bank statement came, I had three charges for $14.95 each which I did not authorized. I cancelled my account the very next day. I called PeopleSmart and was told that $14.95 was for my membership. I was told I would get 7 days to try it out, but I cancelled after 1 day. Another $14.95 was for another membership with an ID Theft service that I never ordered.

Desired Settlement: I would like a refund of the $49.00 for the worthless background investigation, $14.95 for the search membership and $14.95 for the ID Theft membership.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/10/2015. On that date, we were offering a free report with enrollment in a monthly unlimited search membership for $14.95/mo. This charge billed immediately on 11/10/2015. There was also enrollment in a 7 day free trial of a membership for IdentitySmart. When the trial was not canceled within the 7 day trial period, it did go into a monthly billing cycle also for $14.95/mo. We apologize that the report did not include the information the customer had been expecting. In an effort to reconcile this matter and satisfy the customer's request, we have refunded all charges. We have issued two refunds for $14.95 and one refund for $49.95. These refunds will process through our order processing system immediately. If the customer needs any further assistance, we can be reached at X-XXX-XXX-XXXX.

11/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Their site says data avail. Paid paypal, they don't get my data. But to get results, required set up account. Then, Sorry, No data avail. Very unethical and misleading service. To track an annoying prank texter I enter the number on their site, up comes page saying, Name, Address, All kinds of information attached to this phone is accessible. Of course not free. I pay, but not giving my card and personal data, I pay through paypal, fine, good. Then you are FORCED to create an account to get the results they said were available for the fee. (So now this data company has my name, email and password ******** just so I could see the data they have on someone else.) AND TO TOP IT OFF... I create the account, the website's wheels start to spin, and ... ... ... "We're sorry your record could not be found, run another search!" Then three quick "did you do it right" q/a, information about having a credit, and finally, forfeit credit and get a refund. I feel this is on big dupe on consumers, and the company gets to collect data off transactions. For all I know the number i was researching had been placed on the national cell phone do not list records. And I want my information used deleted from their records, and I think the business practice should be reviewed for ethical violations. So many of these types of sites came up in google, I don't know how many might be owned by this company, but I'm guessing industry wide this practice is similar.

Desired Settlement: I want my information collected as any part of the search i performed on their site, or payment I made for their service to be deleted from their records, and I think the business any of its subsidiary sites, and even similar industry companies should be reviewed for ethical violations of this nature in the eluding of data content available for a fee. The fee option should not even be available for NO CONTENT or DATA.

Business Response: Initial Business Response /* (1000, 5, 2015/10/14) */ Thank you for contacting PeopleVerified. Customer service is our top priority and we do our best to communicate to the customers that the information that we can provide in our reports is information that may be available. Unfortunately, we cannot guarantee that information will be available for each phone number. When this happens, the customer is immediately prompted to either choose credits to run another report free of charge or have the price of the report refunded. We do have a 100% satisfaction guaranteed policy, and if information is not available, we refund immediately. In investigating the account, we see that the customer did request a refund for $9.99 on 10/12/2015 and it was processed immediately. Because a record of all transactions is necessary, we do not have a way to delete an account from our records. However, the customer had only made a one time purchase and there will be no future obligation. If the customer has any further questions or needs and further assistance, we can be reached at X-XXX-XXX-XXXX.

10/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized charges on credit card! I just discovered that this company has been charging my credit card for $19.95 since May 2014 for unknown services! This is apparently a subscription that I did not authorize and have never used, except once in April 2014 when I searched for my aunt's phone number in Washington state. That is the only authorized charge, and I did not knowingly sign up for any ongoing services or give my consent for any additional charges. I do not see a phone number listed on this company's website.

Desired Settlement: I want a full refund of unauthorized charges in the sum of $319.20.

Business Response: Initial Business Response /* (1000, 5, 2015/08/21) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/27/2014. The customer's original purchase was for a 7 day free trial of an unlimited search membership which came with a discounted report for $0.95. The free trial was not canceled within the 7 day time frame so it went into a monthly billing cycle for $19.95/mo. In an effort to reconcile this matter and satisfy the customer's request, we have issued four refunds for $19.95 for all charges which have occurred within the last 120 days. In our terms of use, we do state that all sales are final after 60 days. However, we have made an exception in this case and extended our policy. The membership has been canceled and will not bill again. If there is any other way we can further assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a full refund. The terms of a so-called free trial are not clear on the website and I had no idea I was subscribing to a service. I never used it once other than to check that one phone number - for this it cost me nearly $300! This is deceptive advertising. I am not uneducated or young and I read the fine print and did not see that I signed up for any "free trial" or subscription. I am not the only one who has had this problem with PeopleSmart. They are patterned after PeopleFinder and the internet is plentiful with complaints about these two companies. Final Business Response /* (4000, 22, 2015/10/01) */ Thank you for contacting PeopleSmart. We have processed the following refunds for the customer: refund #1 receipt # XXXXXXXXX original date of charge: 5/15/15 refund amount and date: $19.95 refunded on 8/21/15 refund #2 receipt # XXXXXXXXX original date of charge: 6/15/15 refund amount and date: $19.95 refunded on 8/21/15 refund #3 receipt # XXXXXXXXX original date of charge: 7/15/15 refund amount and date: $19.95 refunded on 8/21/15 refund #4 receipt # XXXXXXXXX original date of charge: 8/15/15 refund amount and date: $19.95 refunded on 8/21/15 We would recommend that the customer review their financial statement and or contact their financial company directly for additional assistance on the refunds. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 24, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive these refunds because the card which these unauthorized payments were made on was cancelled after I discovered they were being deducted from my account. Additionally, I never authorized any of these payments. I paid for ONE search for a phone number for 95 cents and then started accruing these monthly charges. I want a FULL refund. I never used the service, never agreed to it, and never used it other than that one time, and I'm not even sure I got the information I was looking for when I did.

9/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Bank statement shows unauthorized charge from emailfinder.com in the amount of $23.40 Today 8/16/15, I noticed a pending debit card charge in the amount of 23.40. I have not used this company's service for quite sometime. A few months ago, I obtained a new debit card with new account info due to other fraudulent charges. I logged in today and reset password ** I could not remember it and noticed my NEW debit card info was in emailfinder.com. How did it get there and how did emailfinder.com find it??? I surely did not put it there as I have not logged in this in a VERY long time!! This is FRAUD and I demand a refund as I did not provide my new debit account info to this company! After logging in to the site today, I have cancelled my account and tried to remove my debit card info, but it still remains.

Desired Settlement: Investigate this company and find out how they obtained my new debit card info. Logs from that company can show that I have not accessed that site!!!

Business Response: Initial Business Response /* (1000, 6, 2015/08/18) */ Thank you for contacting EmailFinder. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 7/5/12. The customer's original purchase was for a 7 - Day Free Trial + Search membership and Premium Public Records Report for $29.95. The trial expired on 7/12/12, at which time the customer was charged $23.40 for the membership. The membership renewed annually until canceled as stated in the terms of use and in the purchase confirmation sent to the email address on record. The customer's financial institution recognized that the customer had a reoccurring subscription on their statement and rolled the subscription over to the new card to prevent service interruption. We provided three different methods to cancel a membership including: calling us directly, emailing us at *******@emailfinder.com, or by using the online cancellation request in their account. After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent who promptly refunded the charge on 8/16/15. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

9/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They misrepresented the price of the service in order to tick me into giving them personal information and consenting to what would otherwise be spam I wanted to reverse look up a phone number using tier service. Their homepage claims that they offer "Free Reverse Phone Lookups". When I entered the phone number they requested my name and email address and that I consent to receive their newsletter. I consented under the impression that I would receive the reverse lookup report. However after having done so they took me to another page which required that I sign up for a monthly fee in order to get the full report. The information they provided is available in a number of other locations which do not require I give this information. In short they intentionally misrepresented what they were delivering in order to collect personal data on me and get me to consent to unwanted solicitation

Desired Settlement: I would like them to 1) change the way they advertise and collect data 2) give me the information they suggested they would for free as they suggested they would & 3) remove my information from their records, not give it to anyone else, and not email me in the future with any newsletter or unsolicited information

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ We've received your opt-out request at PeopleSmart.com and we have processed it successfully. From this point forward, the information that you provided us in your request will be suppressed from appearing on our website per our Opt-Out Policy and Terms and Conditions. Please allow up to 5 business days for all the information to be removed from further searches. If you check to validate that we have removed your information you might still see it on your computer because it is stored on your cache, which saves items you have seen on the Internet so that it takes less time to pull up on your browser the next time you visit the same page. We do offer a number of different memberships and we do offer basic contact information for free, however reverse phone numbers are not included without an active membership. Our memberships are not based on a tier system. Please let us know if we can be of any further assistance. We can be reached at XXX-XXX-XXXX. We are available to take your call between 7:00 AM and 8:00 PM CST, Monday through Friday and between 8:00 AM and 6:00 PM CST on Saturday and Sunday. Any one of our Member Service Representatives will be happy to assist you.

8/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Cancelled Subscription but still billing. I originally contacted the company on 10/23/14 regarding an issue I had logging in and to cancel my subscription. It is now August and they are still charging my PayPal account for an account I cancelled because I could not access it due to technical issues on your side. I also tried to resolve through PayPal resolution and PeopleSmart is non-responsive. I would like a full refund of all fees since 10/23/2014 when I first cancelled and for subsequent billing to cease.

Desired Settlement: I would like a full refund of all fees since 10/23/2014 when I first cancelled and for subsequent billing to cease.

Business Response: Initial Business Response /* (1000, 5, 2015/08/19) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/13/14. We apologize for any inconvenience this situation may have caused and we have addressed the lack of service you experienced. The customer's original purchase was for Monthly Unlimited Search Access Membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, we processed a full refund totaling $219.45 for all of the charges. The refunds will process through our system immediately individually. However, your financial institution may require up to 7 days of additional processing time before they are reflected in your account balance. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Dishonest billing practice - no notification of automatic monthly renewal. On 6/16/2014 I was conducting a background check on one of my employees and purchased a 1 month membership for an "unlimited search". The cost was $19.95 and came with a free premium public records report. Since I was not satisfied with the service I decided not to renew the service after the first month. Somehow, somewhere an automatic renewal was triggered without my knowledge and the membership kept on getting renewed month after month until yesterday when I received an email from the vendor telling me that I needed to update my credit card information in order to get billed for this coming month. What a surprise to find out that i ave been paying for this service for more than 1 year without any knowledge of it. Had I been made aware through monthly notification that I was being charged for this service, I would have immediately cancelled the service. It seems the vendor conveniently neglected to email me receipts on a monthly basis so that it would not catch my attention. The record will show that: 1) i have not used the service nor logged into the account after the first month of usage, proving that I had no intention or desire to use it. 2) I have only received only 2 emails from the vendor: the first one was a receipt for my first month of usage (welcome email); the second one 12 months later asking me to update my credit card information. Nothing in between??? I use many services that have automatic monthly renewals and every single one of them send me a monthly receipt to confirm purchase, no matter what. that said, it is my belief that this vendor purposely: 1) failed to properly disclose automatic renewals 2) omitted to send receipts so that I would forget about the subscription and keep paying without noticing it. This practice is unprofessional, unethical and borderline fraudulent. I will contact the Attorney General of CA and other government institutions to investigate this vendor. i will also follow suit to make sure that these types of practices are not repeated.

Desired Settlement: Refund and change of billing practice

Business Response: Initial Business Response /* (1000, 5, 2015/07/20) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure our customers have a satisfactory experience on our web site. After reviewing the account, we see a membership was created on 6/16/2014. The membership came with a free background report offer (a $29.95 value if purchased independent of a membership). The membership fee of $19.95 renews on a monthly basis until canceled as stated in the terms of use and on the purchase confirmation sent to the email address on record. Our phone number is listed on each of the monthly charge statements for our customers. The membership was canceled by the customer on 7/16/2015. On 7/18/2015, a total of 3 refunds were issued for $19.95 at the customer's request. This refunded any charges which occurred in the last 120 days which is beyond our normal 60 day policy. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason the membership was cancelled is because the credit card on file was lost and an email was automatically generated by the system to alert me of it. Without this unfortunate incident, the monthly billings would have continued until 2017 without my knowledge. The vendor claims that "the phone number is listed on each of the monthly charge statement", but no statements were EVER sent in the 12 month period. The only communication received from the vendor over that period was the alert notification. Every vendor in the US sends transaction records to customers for monthly charges that were processed, but this vendor clearly doesn't do so in the hopes that customer will never become aware of the ongoing charges. Last time I checked, this is illegal. Final Business Response /* (4000, 9, 2015/07/29) */ Thank you for contacting PeopleSmart. It is not our intention to make a customer feel like we have deceived them. We want to apologize the customer must have misunderstood "monthly charge statements". We do notify they customer with a confirmation email that states the membership will renew until canceled. Our notification after that is on the customer's monthly credit card statement along with our number to contact us if there are any questions. If there is anyway we can assist the customer, they are welcome to contact us at their XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this resolution because to be quite honest there is no proposed resolution here. This is just an apology letter. The fact is I was charged one year's worth of service without knowledge of it. A monthly credit card statement is not a notification as vendor claims. As mentioned in my earlier claim, the fact that the vendor purposefully omits to send invoices and/or confirmation of payment to customers after service was purchased each month is unethical and dishonest. If vendor wants customer to believe that "it is not our intention to make a customer feel like we have deceived them" then it must change billing practice. Anything short of that is dishonest.

7/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They advertise free vin report but fail to deliver. They advertise free vin report on google but when you get through several web pages of giving them information they will not send you the report unless you pay money. (Not free) Sick and tired of false advertising.

Desired Settlement: Stop advertising free vin reports and advertise their price or low price or something of that nature.

Business Response: Initial Business Response /* (1000, 5, 2015/07/07) */ Thank you for contacting VIN Check Pro.Customer service is our top priority and we do our best to ensure clarity in our services. We do offer a basic vehicle specification report for free which would include the make, model, style, country of assembly, engine and vehicle age. We do not offer a free vehicle history report since a cost is incurred in obtaining this information. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at *******@vincheckpro.com.

7/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Email was sent to me advising a charge was declined. I referenced the email as my debit card had wrongly been charged for a year. Recieved an email advising that my debit card had been declined. As I referenced the hyperlink on the account I discovered my card had been charged for the last twelve months. Three of the attempted charges were declined. Back in July of 2014 I signed up for an account applying my debit card to account for 95¢ for a 7 day trial in which there after I attempted to cancel my "membership" in which the attempted cancelation was not successful. So today 7/5/15 I called the company spoke with a representative who initially told me all he is able to do is cancel the account effective immediately. Advised that there were no other available options for refund. The minute I advised him that I would be contacting the BBB he said he would apply a refund for one month. I told him that's not acceptable. The call ended up with only one month totalling in $19.95. There are eight other charges that I am negating due to me attempting to cancel after my 7 day trial.

Desired Settlement: Refund in full.

Business Response: Initial Business Response /* (1000, 5, 2015/07/07) */ Thank you for contacting SITE. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on DATE. The customer's original purchase was for and Unlimited Contact Membership on peoplesmart.com.This membership started with a 7-day free trial. The trial membership ended without cancellation and resulted in the membership fee charge of $19.95. This charge occurs monthly until canceled. A refund of $19.95 was processed at the customers request for the June 4 charge in the amount of $19.95. We have refunded two additional payment of $19.95 which is beyond our 60 day policy outlined in the Terms of Use. The membership has been canceled and will not bill again. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

7/16/2015 Advertising/Sales Issues
7/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart.com, got my credit car information and start charging my credit card for search of people information on line $19.95 per month since 6/13 PeopleSmart.com, online people search information company (PeopleSmart.com © P.O. Box XXXXXX, ****** ** XXXXX, *****, Member Services Representative, telephone number XXX-XXX-XXXX). Got my credit car information and start charging my credit card for search of people information on line $19.95 per month since June 7th, 2013 till March 2015. I need full refund $418.95 and correction to my credit card company, that put special restriction on my credit card and it take me longer to make any payment by credit card now. I have to prove my identity. I didn't notice this charge till April 2015, when I noticed the charge I contact the PeopleSmart.com, but they refused to refund all the charges and to provide me the any search history that I have done on their site.

Desired Settlement: Complete refund $418.95. Apology for fraudulent charges on my credit card. Correction to credit card company to remove restriction my credit card use. Provide me all any search history on their site with computers IP address date and times. Company Customer complaint services behaviour and more training of supervisors to handle the customer complaints

Business Response: Initial Business Response /* (1000, 5, 2015/06/15) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/30/13. The customer's original purchase was for a 7-Day Free Trial + Monthly Unlimited Work + Contact Search Access Membership on PeopleSmart.com. In an effort to reconcile this matter and satisfy the customer's request, we have already processed a full refund up to 120 days on 4/4/15, as they contacted our service center directly. We apologize but we are unable to refund charges more than 120 days old. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case #XXXXXXXX NOT RESOLVED YET. 1. I need complete credit card info that people smart.com has in thier record, along with credit card security code and computer IP address from where that information was filled. 2. Complete search history on PeopleSmart.com site so I can figuer out WHO used my credit card informantion. 3. PeopleSmart.com on 4/4/2015 by email and telephone offered me one month refund that I refused to accept, PeopleSmart.com 4/4\2015 email BELOW "*******@peoplesmart.com Sat 4/4/XXXX X:XX AM Inbox Hi ****** Ul, We've processed a refund in the amount of $19.95 for your order #XXXXXXXXX with PeopleSmart". Than I asked my credit card company for fraudulent charges on my credit card by PeopleSmart.com, my credit card company refunded only $19.95. I STILL WANT THE FOLLOWING TO BE RESOLVED BY pEOPLEsMART.COM. 1. Complete refund $418.95 2. Apology for fraudulent charges on my credit card. 3. Correction to credit card company to remove restriction my credit card use. 4. Provide me all any search history on their site with computers IP address date and times, WITH OUT ANY EXCUSE 5. Company Customer complaint services behaviour and more training of supervisors to handle the customer complaints

6/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The website claimed to have owner information for a specific phone number. Upon paying, I found out they did not. I looked up the information for a specific phone number on their site. It informed me that it had all of the information, and I just had to pay for the report. I thought that was fair, so I paid. After my payment was processed the website informed me that all of the non-public information it said it found was unavailable. So basically the website promised me information, made me pay, and then revealed that it did not have the information.

Desired Settlement: I want a full refund direct to my PayPal account, no credits. Your service claimed to have information that it did not have.

Business Response: Initial Business Response /* (1000, 5, 2015/05/20) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/17/15. The customer's original purchase was for a free phone report with the purchase of an unlimited search membership on PeopelSmart.com. In an attempt to maintain excellent customer service and reconcile this matter, we processed a refund in the amount of $19.95 for the 05/17/15 charge. The membership was cancelled by the customer on 05/17/15. Unfortunately, the owner's name and address turned out to be unavailable for the phone number that was searched. Although we are provided access to the largest available database of contact information there are times when no ownership information is available. In this case we can only provide information about the carrier, line type, issuing location, complaints, and other similar details. Cell phone numbers are protected by strict privacy laws at the state and federal level. These laws regulate how personal information for cell phone customers can be used. This is done for a variety of reasons, not the least of which is to prevent telemarketers from using the limited number of minutes available from mobile service plans. Due to these federal and state laws, no official or free mobile service directory exists at this time.

6/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company says it charged me $0.75 to track a phone number in April, I don't remember doing this and dispute it. They charged my paypal account $19.95 for May saying I did not close an open ended contract with the company when I purchased a $0.75 trace. This is a SCAM and I made the person aware of it at XXX-XXX-XXXX. All over the internet this phone service is posted as a scam. I plan to make the Attorney General in my state aware of this scam. No one has an open ended contract therefore the United States Consumer Protection Agency should also be notified.

Desired Settlement: DesiredSettlementID: Refund Refund of my $19.95 to paypal.

Business Response: Initial Business Response /* (1000, 5, 2015/05/20) */ Thank you for contacting FreePhoneTracer.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/02/13. The customer's original purchase was for a $0.95 phone report which was discounted due to activating a 7 day free trial on FreePhoneTracer.com. The trial was not cancelled within the 7 days and became a recurring membership as stated in our terms of use and the email confirmation. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 05/09/15 and 04/09/15 charges in the amount of $19.95 each for receipt number XXXXXXXXX. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

6/4/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Inaccurate representation of services. Inaccurate representation of services. Their report provided no details to backup data and offered no value. Did not list buyers, sellers, details, and was totally sales oriented. I paid to get advertised to and did not receive value I paid for.

Desired Settlement: Require a full refund

Business Response: Initial Business Response /* (1000, 5, 2015/05/18) */ Thank you for contacting VINCheckPro.com. We apologize for any confusion as to what information our reports contain. Ownership, registration, location, and lien information is not available through our website. Our reports contain vehicle specifications, past odometer readings and junk/salvage /loss titling information. VinCheckPro also has several tools to help you educate yourself regarding your potential purchase. There is a Vehicle Buying Checklist and Vehicle Buying Tips guide as well as several resources to aid in your vehicle research. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the charge in the amount of $12.95 for receipt number ********. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience.

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: VIOLATION OF PRIVACY AND PUBLISHING MY REMOVED INFORMATION I have removed my information awhile ago - PRIVATE INFORMATION- from People Search. While it is removed from the direct site - peoplesearch.com it is showing up on other sites saying sponsored by peoplesearch.com I have spent time removing this information and trusted peoplesearch.com when they told me it was removed. To go through a secret loophole to publish information I consider shaming is really wrong. I am not a criminal and have never committed any violent crimes nor do I have any arrest records - there is NO public benefit to sharing my private information against my will. All it does is cause harm to me! I just saw it on http://www.advancedbackgroundchecks.com/ again saying sponsored by peoplesearch.com/ I have not checked hte 100s of other sites in the same field yet but it might be on others - again via people search.

Desired Settlement: Remove my name AGE!!!! and all information permanently and please do not publish it via a loophole saying - sponsored by peoplesearch on other sites. Remove from any and all affiliates and advertising ASAP. name : ********* ***** ********* h ***** in ************ currently seen on http://www.advancedbackgroundchecks.com/ as sponsored by peoplefinder.com PLEASE DO URGENTLY AND PERMANENTLY

Business Response: Initial Business Response /* (1000, 5, 2015/04/18) */ Peoplesmart takes privacy seriously and is happy to complete all opt-out requests. The customer contacted us with the request of having their information removed on 4/15/2015. We have identified an engineering issue that may impact the timeframe in which customer information gets suppressed from our websites. Typically this process takes up to 72 hours on Peoplesmart, and up to 14 days for our affiliates. We apologize for any inconvenience and appreciate the patience of our customers as we work diligently to ensure all opt-out requests are handled completely and in a timely manner. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) While they did remove it from the multiple sites they were advertising on - I am not okay with the fact it had been removed awhile ago from the main site but then kept on to advertise on multiple sites. I want to make sure that it will never be used for their multiple advertising sites again. Also for the sake of others their Optout policy should opt people out of their multiple ads exposing people's information - not just their own website. Final Business Response /* (4000, 9, 2015/04/28) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. The customers information has already been removed from our family of websites. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

5/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Used PeopleSmart once last year during a trial, and cancelled it after they started charging me. They started charging me monthly 2015 unauthorized I used People Smart in March of 2015 to look for a friend. They charged me a monthly fee after that, which i disputed and then cancelled my "membership". I never used the site after that, and got a call in March of 2015 from my bank (The Golden One) that there may be unauthorized activity on my card from PeopleSmart.com. I ordered a new debit card that month, thinking that would solve the issue. Again in April, I received a call from my bank with an alert for unauthorized charges to my account from PeopleSmart.com. This time, I called PeopleSmart and my bank to see what was going on, since it was a different card that I never had the chance to use. PeopleSmart said they had on record my original purchase from March 2014, but said it was cancelled. They didn't know why my card was being charged again. They offered no other assistance. My bank said I could block PeopleSmart for a fee of $25 or change my card again. I chose not to do either, and see if this would be a recurring issue. Sure enough, I received another phone call today on Saturday May 2, 2015 from my bank's fraud prevention department, asking about charges from PeopleSmart. I changed my card AGAIN but I'm thinking about closing my bank account. What this company is doing is UNFAIR and OUTRAGEOUS, charging innocent people and trying to take money from their bank accounts unauthorized. I am in fear of putting any money in my account because I don't want this company to take it out. So, I've resorted to using cash and paypal. I feel like a prisoner from what this company is doing.

Desired Settlement: Leave me alone and no longer charge my account! Thank God I didn't have any money in my account or this company would've robbed me blind.

Business Response: Initial Business Response /* (1000, 5, 2015/05/07) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we are more than happy to resolve this issue. The information provided to us was associated with non-active accounts. We suspected a duplicate account was created with a different email address. We were able to find an active account which we were able to verify with the dates contained in the complaint. We apologize for not locating the existence of the duplicate account in our previous contacts. We have canceled the active three memberships which were created on 3/20/2015. The memberships canceled included: 150 credit membership for $19.95, an Unlimited Monthly Membership for $19.95, and a yearly membership to IdentitySmart for $119.40. Two of the membership purchases came with a free background reports which were successfully processed. The terms of the memberships were accepted in check out and would renew until canceled as stated in the terms of use and on the purchase confirmation sent to the email address on record. We have noted that none of the charges were successfully processed for any of the purchases therefore no refund will be issued. The customer is always welcome to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Untruthful Marketing tactic. When customer request a refund, customer is requesting the entire transaction, including the membership. On 4/7/15, I join the membership in order to look up a number. After I enter my credit card number, my account was established. I enter a phone number, but the number can't be found. Thus, I request a refund. I did received a refund of $0.95. However, I realized I was charged $19.95 on 4/16/15. On 4/30/15, I call the customer service number, I was able to talk to a representative, but the line was disconnected. I called again, the line was disconnected in the middle of conversation. It was discconnected intentionally. When a consumer request a refund, normally, consumer is request a refund of the WHOLE transaction. The sales tactic is bizzard.

Desired Settlement: I would like to receive the membership refund $19.95.

Business Response: Initial Business Response /* (1000, 5, 2015/05/05) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/7/15. The customer's original purchase was for our Monthly Unlimited Work + Phone Search Access membership which had a 7 day free trial period on PeopleSmart.com. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 4/15/15 charge in the amount of $19.95 for receipt number XXXXXXXXX. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business is willing to give refund to me.

5/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart tricked me into a yearly membership when I thought I was paying a small fee for a one-time 7-day trial period. In 2012 I paid 95 cents on my credit card for a one-time 7-day trial of PeopleSmart's search service. Unbeknownst to me I was signing up for a yearly membership. In 2012, 2013, and 2014, PeopleSmart charged my credit card about $40--a total of $120. Finally, in April of 2015 I noticed the charge on my credit card and disputed it with Chase, the bank that issues the card. I feel that PeopleSmart's methods are extremely misleading. The advertisement I responded to did NOT say: by signing up for this 7-day period, you are also signing up for a yearly membership.

Desired Settlement: about $120 (three yearly membership fees)

Business Response: Initial Business Response /* (1000, 5, 2015/05/05) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/17/2012. The customer's original purchase was for an Annual Unlimited Search Access membership for $39.95 per year as well as a $0.95 contact information report on PeopleSmart.com. We provided three different methods to cancel a membership including: calling us directly, emailing us at support@ peoplesmart.com, or by using the online cancellation request in their account. After reviewing this account we see the customer has already called our Member Services Center, and spoke with an agent and was refunded all charges. We have an "All sales are final after 60 days" policy per our terms of service; however, we have gone back 1113 days in this case. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apparently, PeopleSmart is refunding all of my money. (I have not yet received their check.) I still do not think they should employ tricky methods of getting customers to sign up for memberships. If they want to sell people a 7-day trial period, leave it at that. If the customer wants to sign up for a yearly membership (I did not) let them do so separately. Thank you, ***** ******

5/11/2015 Advertising/Sales Issues
5/7/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Extraordinarily unreliable results.Services which I had already paid for disappeared after I cancelled recurring membership but before expiration date Within the same night, on 4/14/2015 between 8:00 pm and 9:20pm, results for ***** D. ******* disappeared. In particular, the phone records disappeared. And that was the most important feature that I was looking for! I first joined PeopleSmart because I was looking for telephone contact information for ******* D. ********** I was able to find her and her phone numbers via the name search feature on PeopleSmart. However, after I cancelled my recurring membership, my ability to view ***** D. ********* phone number disappeared. I saved screenshot videos of all the activities that transpired. Her phone numbers are XXX-XXX-XXXX and XXX-XXX-XXXX Addresses: **** ** **** ***** **** Bend, OR XXXXX PO Box *** ***** ******* XXXXX ** ***** Street, **********, ******** XXXXX (There are 9 other addresses) Why did her phone numbers disappear from the search results after I cancelled my recurring $59.70 membership at $9.95 per month and switched to the $4.95 per month plan that would begin after the first 6-month membership ended? I also cancelled IdentitySmart. You know, I did pay $59.70 for the first six months upfront! Although I didn't continue my subscription, I shouldn't lose features because my current 6-month term has not expired yet! Refer to Order ID#: XXXXXXXXX Customer: ***** ****** ******* ** ***** Circle ********** ************* XXXXX-XXXX ************@nym.hush.com

Desired Settlement: I am demanding that my account be restored so that I can view all information. Tell me what went wrong.

Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we are happy to address any issues. Once a report is processed it remains available to you for 1 year. Reports can be accessed by logging into your account on our web site. A customer log-in will continue to function even if the membership has been canceled. Once logged in the customer can click on their name in the upper right hand corner and select the My Account option. There just click on Order History to view any reports. The customer will see a list of all the reports purchased and can click on the report type link to view the report. We have checked the account and it appears the reports are still available. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

5/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart provides an aggregated service to request public records on individuals.I requested a one-time report on an individual that required a one-time fee to be paid for the report.I made the one-time payment via my credit card and they permanently stored my credit card on file.I called their customer support number and requested my credit card be deleted from their file for security reasons. They advised me the card is permanently stored on file and that they will not delete it. They advised me the Terms & Conditions that I acknowledged when I submitted payment disclosed my card would be permanently stored on file.I asked the customer support person to read the clause in the Terms and Conditions that stated my card would be permanently stored on file. She had to read the terms twice to find that embedded clause.The Terms & Conditions did not clearly state my card would be permanently stored on file when I made the one-time purchase.Storing my card permanently on file imposes a security risk that my card data will be stolen. I did not knowingly consent to my card be stored on file and it is incumbent upon PeopleSmart to delete my card upon my request.Thanks for your help with this matter!*** ***** Product_Or_Service: One-time public records request on an individual

Desired Settlement: DesiredSettlementID: Other (requires explanation) PeopleSmart to remove my credit card from their file. My card data should not be stored for a one-time purchase.

Business Response: Initial Business Response /* (1000, 10, 2015/04/17) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence. We understand your security concerns regarding the permanent storing of the credit card. Security of your payment information is one of our highest commitments and we continually seek to improve and monitor our procedures in this area. We do store the card for business purposes which include the ability to issue a refund if needed after the purchase is made. We do understand you purchased a one-time product however since the majority of our purchases are memberships the card is stored. We have removed your card information from populating as the default payment. This will require the payment information to be re-entered if another purchase is made. We will also have our privacy team remove the payment information as well. We appreciate you taking the time to let us respond to your concerns. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

5/6/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Listing my information publicly and I did not authorize it. So I am on the internet on www.peoplesmart.com and I see my personal information. Some of which does not belong to me which I did a fraud alert on because someone stole my identity. I feel victimized and they even list locations. That is an invasion of privacy.

Desired Settlement: I want me name removed asap.

Business Response: Initial Business Response /* (1000, 5, 2015/04/15) */ Thank you for contacting Inflection. We take privacy concerns very seriously which is why we have an Opt-Out process built into our website. We have removed this individual's information from the search results on our website. The customer will need to delete the Internet browser's cookies and cache to make sure that stored information on the computer is not loaded when they return to the site. If the customer has any further questions, we can be reached at X-XXX-XXX-XXXX.

4/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized Debit Card Charge after my one-time purchase service. The website mislead visitor to sign up their membership without vistors' desire. On Oct XX XXXX, I looked for a phone number report and found this website Peoplesmart. I purchased an one-time service of "7-day free trial" at $1 to search a phone number. There was no any obvious clause for visitor that "1-Month Unlimited Search Membership" at $19.95 would automatically sign up after "7-day free trial" if you did not cancel it immediately. That is why I was confused about my debit card statement when I looked at it. I only used this website service once to search one phone number report and did not satisfied with the result. Then I leaved this website and never log in my account again. I didn't check my debit card statement frequently. Yesterday I was looking for something and found these suspicious charges last 6 months in total of 119.7. They kept charging me $19.95 monthly from Oct XX XXXX. When I found these charged from peoplesmart, I contacted their customer service on phone immediately to request my refunds and cancel my membership on Mar XX XXXX. I have never signed up this membership service and I have no idea how they could record my debit card information without my permission. After argued about this issue, the service agent agreed to refund me only one month charge of 19.95. I don't accept this result and deserve a full refund since I never should have been charged. I only purchased their one time search service and even did not know they signed me in another service afterwards. I also have not receive any notice or receipt for this service. I think the company should give me a full refund and clear my debit card information.

Desired Settlement: The service agent only agree to refund me 1 month charge of 19.95. I want the full refund for 6 months at 119.7 and the website cancel my account including clear my debit card information.

Business Response: Initial Business Response /* (1000, 8, 2015/04/13) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/17/14. The customer's original purchase was for a phone report which did activate a 7 day trial on PeopleSmart.com. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 12/25/14, 01/25/14 and 02/25/14 charge in the amount of $59.85 for receipt number XXXXXXXXX. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at PHONE.

4/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged monthly for a 'membership' in PeopleSmart without my having chosen to 'join'. Charged since 4/2014. They will only refund 4 mos. On April 13th of last year, I went online to try to locate a former co-worker in order to return personal belongings which she had left in her desk when she left the job abruptly due to illness. I clicked on the PeopleSmart link and agreed to pay a one-time charge of $00.95 to try and locate her. I gave my credit card number and did the search, which yielded no useful information. As I was going over my credit card statements this past weekend in preparation for doing my taxes, I realized that since April of last year my credit card has been charged a monthly fee of $19.95 by PeopleSmart. I did not request this service, nor knowingly agree to these charges! I do not use this enhanced search service at all except for that one occasion; and I did not realize I was being charged a not inconsiderable amount of money each month for it. I spoke with a PeopleSmart representative on March 23rd - Robin at extension ***, she told me - and she said that she was crediting my account for 4 months worth of charges and cancelling it as of that day. However, that leaves the remaining charges since April of last year that I did not authorize and did not know were being charged to my credit card from the time of my initial - and ONLY purchase of a one-time search for 95 cents. $79.80 is a fraction of what I paid for a service I DID NOT KNOWINGLY PURCHASE. I am entitled to a full refund of the money I was charged - 9 charges in 2014 of $19.95 plus January,February and March of this year for a total of 12 payments of $19.95. I did NOT sign up for this service, did not want it and did not know that I would be charged monthly for what I believed was a onetime search that was to cost me 95 cents. I feel I am owed the remaining 8 monthly charges that the company says it cannot refund as they are past 120 days old.

Desired Settlement: I would like a full refund of all charges except for the 95 cents which I paid knowingly to engage in a search ONE TIME.

Business Response: Initial Business Response /* (1000, 5, 2015/04/06) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/13/14. The customer's original purchase was for 7 day free trial to unlimited search membership along with a contact information report in the amount of $0.95. In an effort to reconcile this matter and satisfy the customer's request, we have already processed full refunds on 03/23/14 dating back to 12/21/14 as they contacted our service center directly. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

4/27/2015 Billing/Collection Issues
4/21/2015 Guarantee/Warranty Issues
4/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deceptive practice of repeat billing. Unable to access the 1 report ordered. Refunded 4 months of 12. Ref# XXXXXXXXX Purchased a 1 month unlimited search (I thought) for 19.95. Repeat billing for a year. Contacted business with complaint of misleading and deceptive billing practices. They agreed to refund 4 months. Was unable to access information in only background check I did. Supervisor had to issue a new credit so I could access it. Report did not have many public record items on individual that I already had, including a criminal case and some legal judgements from Chicago. Believe this company preys on misleading website to get regular billing established. Billing went through Paypal so was harder to notice on credit card statement.

Desired Settlement: I accept charges for March 2014, but want refund for April-November. Company has refunded November to March 2015.

Business Response: Initial Business Response /* (1000, 5, 2015/03/19) */ Thank you for contacting PeopleSmart. Customer service is our top priority. We apologize that the report did not include the information the customer had been expecting. In an effort to reconcile this matter and satisfy the customer's request, the customer's refund has been processed for the 3/19/15 charge in the amount of $29.95 for receipt number XXXXXXXXX. This refund will process through our order processing system immediately. In addition we have processed 4 refunds in the amount of $19.95 each, totaling $79.80 on 3/16/15. Typically we only refund up to 60 days, however we have refunded up to 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just another internet company that tries deceptive methods to sell a customer a self renewing contract without their knowledge. While they have offered an amount of money as a refund, it is nowhere near what I have paid in the past year. Therefore they still stand to make money and will continue these practices. They told me it is not their "policy" to refund anything over 120 days. Very profitable policy. I have not accessed the site for any other "searches" since my initial search, as I was believing that I had no further access. Further, the site was not able to provide even the most basic of information on this individual. They showed he had a fishing license, but no law license, no criminal charge and the subsequent censure by the Michigan Bar. All of the information was a matter of public record, yet not provided by the company. These kinds of companies thrive because they lock people in and turn incredible profits. I only want the 11 months refunded and am happy to pay for what I ordered, 1 month of PeopleSmart. Final Business Response /* (4000, 9, 2015/03/30) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. Our terms are laid out clearly on our website including the explanation of memberships being on auto renewal. This is also clearly stated at the bottom of the purchase confirmation. The customer has been refunded all charges up to 120 days which is double the 60 days that is stated in our terms of use. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) PeopleSmart offers partial refunds citing "company policy". It can easily afford partial refunds after hiding charges in unclear language and webiste layout. I personally have a policy to pay for what I purchased, but not be a victim of deception. Additionally, the product (public information) was a completely empty promise. Easily available information was not provided in the report. Also, even with being charged for 8 months of "service", they had to take steps to let me access the original report that showed the subject had a fishing license, but not the criminal charges against him. This company's real policy is to extract automatic charges from as many customers as possible and provide the minimal effort and hide behind disclaimers.

4/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a trial membership in June 2014, I only used the site for 3 days. The continued to bill me for the next 9 months. They refused refund I signed up for what was clearly advertised on line as a trial membership in June 2014. I used the site for several searches in June and have not used the site since. The company continued to charge my account $19.99 each month for 9 months with zero use. I finally noticed on my credit card statement the charges. I contacted the company and they stated that in their policies this was a monthly contract - if so the detail is not consistent with the advertising on the site. I contacted the company and they said they would refund the last two months but that was it. There advertising is deceptive and misleading. They need to have a class action law suit filed against them.

Desired Settlement: They should refund the charges from July 2015 through March 2015.

Business Response: Initial Business Response /* (1000, 8, 2015/03/19) */ Thank you for contacting PeopleSmart. The customer's original purchase was for a Monthly Unlimited Search membership for $19.95/mo on 6/1/14. The membership renewed on a monthly basis until canceled as stated in the terms of use and on the purchase confirmation sent to the email address on record. In an effort to reconcile this matter and satisfy the customer's request, we have already processed 4 refunds on 3/2/15 as they contacted our service center directly. Typically we only refund upto 60 days, however we have refunded up to 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

4/6/2015 Problems with Product/Service
4/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The service is terrible. Complete waste of money. Service is of no benefit. Information is useless.

Desired Settlement: refund

Business Response: Initial Business Response /* (1000, 5, 2015/03/31) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 3/29/15.The customer's original purchase was for our Unlimited Phone + Work + Contact Criminal Search Access membership which included a free Background report. In an effort to reconcile this matter and satisfy the customer's request, we have already processed a full refund on 3/30/15 as they contacted our service center directly. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you and Inflection for your prompt and effecient attention to this matter.

4/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Cancelled - Due refund from Peoplesmart for charges to my Visa credit card for internet search membership fees @ $19.95 beginning 3/2014 thru 7/2014. The Reps and Supervisor at Peoplesmart informed me I purchased 2 membership subscriptions on March 11, 2014 of which their records indicate the identity theft was cancelled in March. (7-day free trial internet search & identity theft). Unfortunately, I did not discover the charges on my Visa card until November, 2014 in which I contacted the reps at Peoplesmart and informed them the membership was originally cancelled in March. After disagreeing with their records, I requested copies of both subscription orders on December 20, 2014 and received duplicate copies of order numbers addressed to Sally; however, I am not Sally. This is a Peoplesmart error. Peoplesmart reimbursed my Visa card for August - November, 2014. It is clear their records are incorrect because they are unable to provide proof of the subscription orders made online from my computer to their system; therefore, I am due reimbursement for March - July, 2014 at $19.95 per month. I am truly saddened by this ordeal and pray that Peoplesmart will take responsibility for their error on this matter. Thank you.

Desired Settlement: I am requesting the total of $99.75 for charges of $19.95 per month made to my Visa account for the period of March - July, 2014. Thank you. ******* *******

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondence. We have processed the membership cancellations and issued four refunds in the amounts of $19.95 each totaling $79.80. On 3/11/14 our site was visited and our PeopleSmart Unlimited Work + Contact Search Access Membership and our IdentitySmart Memberships were purchased along with a free background report. After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 11/28/14. We have an "All sales are final after 60 days" policy per our terms of service; however, we have gone back 120 days in this case. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Peoplesmart has failed to provide proof that two memberships existed under my name based upon the documentation they sent to me last month. I requested information from Peoplesmart as proof of purchases from my computer to their system and as stated before, they sent me information pertaining to a person named "*****". Although they have partially refunded me, they still owe me $99.75 because they are unable to provide the proof as requested. Please ask them why they are unable to provide proof of purchases from my computer to their system? This is the answer I am presently seeking? Thank you. Final Business Response /* (4000, 12, 2015/02/25) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. All charges up to 120 days have been refunded to the customer and copies of all purchase confirmations sent to the customer as well. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Final Consumer Response /* (4200, 14, 2015/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has failed to send me the definitive documentation as requested. The information I received does not support their claim because it has ******** name on it, not mine. The business fraudulently obtained money from me and I want all future customers to beware of this business; perhaps, this can be viewed as a means of helping others. Thank you for your time and attention to this matter.

4/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: initialn debit 49 cents was made and then they pro0ceeded to debit $7 and then $ 29.95 a day later when i called 800 # they informed me they would not make any more withdraws refused to credit 29.95/7.00

Desired Settlement: 2 extra withdraws totaling $36 credited to my checking account

Business Response: Initial Business Response /* (1000, 5, 2015/03/12) */ Thank you for contacting FreePhoneTracer. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 2/28/2015. The customer's original purchase was for an Unlimited Phone Search Access membership which started with a 7-day free trial on freephonetracer.com. The trial ended on 3/8/2015 resulting in the membership fee charge of $19.95. This membership would renew until canceled. We were contacted on 3/11/2015 at which time the membership was canceled as requested. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 3/19/2015 charge in the amount of $19.95 for receipt number XXXXXXXXX. This $19.95 transaction and the $.49 report are the only transactions on the account. If the customer is seeing any additional transactions, they should contact us so we may investigate further. They are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

3/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a background check on my husband for $29.95. The report yielded zero results i CHOSE THAT SITE BECAUSE IT SAID IT WOULD SEARCH COURT CASES, CIVL AND CRIMINAL AND PUBLIC RECORDS,ETC. IT TURNED UP ZERO RESULTS WHEN I KNOW FOR A FACT THAT THERE IS A PROPERTY LIEN FILED IN COUNTY COURT AND IT SHOWS ON THE CREDIT REPORT. I FELL THAT FOR $29.95 THEY SHOULD HAVE AT LEAST HAD THE SAME INFORMATION THAT I GLEANED FROM THE FREE SITE CREDITKARMA.COM AND THE CREDIT REPORT.I FEEL THAT THEY OVERSTATE THE EFFECTIVENESS OF THEIR SERVICE. NOW I AM OUT $29.95. THIS SITE NEEDS A BUYER BEWARE SEAL.

Desired Settlement: I WANT MY $29.95 BACK.

Business Response: Initial Business Response /* (1000, 5, 2015/03/13) */ For case XXXXXXXX, the customer is requesting a refund of $29.95. The refund was issued on 3/6/2015 when the emailed us directly asking for a refund.

3/30/2015 Advertising/Sales Issues
3/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In April 2013, I did a search using PeopleSmart. I did not sign up for a monthly membership, which I have been charge for since. I did not authorize PeopleSearch to bill my credit card 19.95 monthly since April 2013. I have not used their service except for the initial search. I am sure that their records will confirm as much. I only noticed the payment this month because I happened to be doing some online banking when it appeared (my husband and I use my credit card for all purchases so it would be easy to miss a 19.95 charge). I believe that this is fraudulent and illegal.

Desired Settlement: I expect a full refund for all months billed except for my one search in April 2013.

Business Response: Initial Business Response /* (1000, 5, 2015/02/16) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/8/13. The customer's original purchase was for a 7-day free trial for PeopleSmart and a 7-day free trial for IdentitySmart. Both memberships would automatically renew on a monthly basis until cancelled. In an effort to reconcile this matter and satisfy the customer's request, we have already processed full refunds of all charges in the last 120 days as they contacted our service center directly. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this "attempt" at a resolution. The only acceptable offer will be a full refund for all months billed. I was not notified of these charges. The fact that their phone representative was able to refund so easily the 120 days shows that this is a common problem and MANY MANY people are unaware that they are being billed for services that they are not receiving. I believe that the BBB should investigate this further and shut down this unethical and fraudulent company. Final Business Response /* (4000, 9, 2015/02/24) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. We have an "All sales are final after 60 days" policy per our terms of use; however, we have gone back 120 days in this case. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2015/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I did not sign up for a monthly membership. I will not be satisfied until I receive a full refund. This is fraud.

3/24/2015 Billing/Collection Issues
3/23/2015 Guarantee/Warranty Issues
3/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart didn't present all types of subscription available at the times of purchase; my organization ended up overpaying for reverse phone lookup. When I attempted to cancel my PeopleSmart account, I noticed there was a subscription that was being advertised to me before I was about to terminate my membership. I saw that this membership stated “Unlimited People Search $4.95 per month”. I paid $19.95 for unlimited search in May 2013 (Order ID #XXXXXXXXX) and $29.95 monthly for Pro Membership from September 2013-December 2013 (Order ID #XXXXXXXXX) and from July 2014-January 2015 (Order ID #XXXXXXXXX). I was enlisted in the unlimited people search and phone lookup. All I needed the PeopleSmart service was for is the reverse phone lookup. I contacted PeopleSmart member support (XXX-XXX-XXXX) on February 25, 2015 at 2:48 p.m.; a representative mentioned that the unlimited reverse phone lookup subscription can be offered to me at $7.95 monthly to continue my membership. As soon as I heard this plan was offered, I felt deceived and felt I overpaid for the past year and a half for a service I intended on using for only reverse phone lookup. This plan was not offered to me and should’ve been offered to me. I run a small business and every dollar counts for us. In total, I used the PeopleSmart Pro Membership for 11 months ($29.95) and 1 month Unlimited Search Membership ($19.95).

Desired Settlement: I am seeking a remedy of the prorated difference of unlimited reverse phone lookup of $7.95 monthly that should have been advertised on the PeopleSmart website, as I did overpay for the service and felt that I was deceived into a higher priced service that I did not use much of through my membership. The total payment of the 11 months of Pro Membership + 1 month Unlimited search membership was $349.40 (329.45 + 19.95). If I had the unlimited reverse phone lookup only at the $7.95 monthly rate * 12 months, I would have paid $95.40. I would like the difference of $254 paid to me. If for accounting purposes, the charges from 2013 cannot be prorated as a refund, then I will settle with the 7 months of charges from XXXX-XXXX prorated with the difference. This would be $151 ($209.65 - 55.65 ).

Business Response: Initial Business Response /* (1000, 5, 2015/03/03) */ Thank you for contacting PeopleSmart.com. The $4.95 and $7.95 memberships that were offered to the customer are new options given to customers that call in to discuss their service with us. The discounted memberships offered by the member service representative are different than what the customer had previously purchased as it includes only certain search capabilities where as the customers original membership provided access to all available searches. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

3/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used their service to look up a number paid for then canceled it, i never order identity theft service from them, this is a SCAM $19.95 a month They were charging my debt card every month from October 2014 to Feb 2015 , they agreed to credit all back but October $19.95 , ******* in the office told me the federal banking rules don't require them to pay back payments that far back, my problem is i never agreed to the identity theft service at all and how many people are them scamming when they look up a number and when the get caught they don't credit one month or more back, just do one month $19.95 x 1 Million people they just $19,950,000.00 dollar on their SCAM, LUCKY I CAUGHT IT WHEN I DID HOW MANY PEOPLE ARE NOT AWARE OF THIS??? THEIR CONTACT # XXX-XXX-XXXX I TALKED TO ******* AND ****** P.O. BOX XXXXXX OMAHA, NE XXXXX , EMAIL *******@PEOPLESMART.COM IT IS A SHAME AN IDENTITY THEFT COMPANY IS ACTUALLY SCAMMING PEOPLE OF THEIR MONEY

Desired Settlement: MY $19.95 AND FOR THEM TO BE STOPPED FROM SCAMMING OTHER PEOPLE AND THE PEOPLE THAT ARE PRESENTLY BEING BILLED BY THEM MADE AWARE THAT THEY ARE BILLING THEM BY HAVING THE CUSTOMER HAVE TO RESPOND BACK THE SCAM MUST STOP

Business Response: Initial Business Response /* (1000, 5, 2015/02/27) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we are more than happy to review this matter for the customer. The information provided is not associated with any of our accounts. We **** need some additional details to be able to locate the customer's account. To find an account, we **** need the actual email address used to create the account. An email confirmation detailing the customers purchase was sent to the email address of record given when the original order was placed. The customer is always welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

3/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deceptive web site. I had no idea that a $0.95 trial offer, required a cancellation or a $19.95 monthly subscription is automatically created. This organization is a bunch of thieves. Product_Or_Service: Phone number look up

Desired Settlement: DesiredSettlementID: Refund Because of the Deceptive way this web site is set up, they trick you into a subscription Ultimately I paid $80.00 to look up one phone number.

Business Response: Initial Business Response /* (1000, 10, 2015/02/23) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/8/14. The customer's original purchase was for our Unlimited Work + Phone Search Access membership and a $0.95 Phone Report. The Search Access membership had a 7-Day Free Trial period that ended on 10/15/14 and began billing its monthly service fee of $19.95. The customer has been issued three refunds of $19.95 for the 11/16/14, 12/16/14 and 1/16/15 charges for order XXXXXXXXX. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXXX.

3/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company charged my card for $19.95 stating that I agree to this. The only charge that I agree it was $0.95. On 02/07/2015 I made a purchase online for a adress search of one time for $0.95. The company did made the transaction immediately and provided the required service. 7 days later they charge my card for $19.95 extra. This time the company did not sent any statement. I call the company and requested a statement of this transaction and I was refused. This is unacceptable practice. Since they stated that I agree to this charge I told them that my only statement states that the only charge I authorized is $0.95 and 7 days free usage. No indication on any extra charges. The person on the phone try to convince me about the terms of the agreement that I sign up but I told him that the e-mail sent is not states any of this. And if they charge my card I am entitled to get a receipt. He simply deny to do that. I told the person that I want him to send me an e-mail that no further charges will be placed on my card. He refuse to provide this to me.

Desired Settlement: This cost me $50 between the time and effort placed to resolve it. Due to the unscrupulous tactics used by companies that work with people information this is unacceptable tactic.

Business Response: Initial Business Response /* (1000, 5, 2015/02/23) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 2/7/15. The customer's original purchase was for our Unlimited Work + Phone Search Access membership and a $0.95 Phone Report on PeopleSmart.com. The Search Access membership had a 7 day free trial period that ended on 2/13/15 and began billing its monthly fee of $19.95 per month. A copy of the original purchase confirmation has been sent to the customers email address on file. The customer's financial institution had already processed a refund of $19.95 for the 2/15/15 charges on 2/22/15. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

2/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: subscribed me to services in a not-obvious manner. confirmed my cancellation & continue to bill me monthly. The service offered has hidden additional services involved that are not obvious. I agreed to a one-time only use for a single item through PeopleSmart. I realized they 'subscribed' me to ongoing services called "IdentitySmart", which states it is a product of PeopleSmart, andI immediately cancelled services and received on-line confirmation of cancellation 10/3/2014. Since then they have continued to charge my account w/o my authorization monthly. i can't reach them by phone, they don't respond to on-line 'contact us' submissions. i disputed these charges w/my bank, provided documentation and proof of their confirming cancellation and my bank has notified them. Yet they continue to automatically charge my bank account w/o my authorization and AFTER my bank has made it known I dispute the activity. My bank also states they can't do anything to stop/block the charges, they can only continue with their dispute. 5/3 also said if i closed the acct and reopened a new one, the charges would just roll-over to the new account. How is it possible that NO ONE can stop this company from taking money from me through a financial institute when the financial institute KNOWS it is unauthorized. I feel that this is robbery and illegal. I am tempted to submit a complaint against Fifth Third as well for doing NOTHING to protect my account and money after having proof that the merchant confirmed cancellation more than 90 days ago and my affidavit that it is not authorized/allowable. ADDITIONAL DETAILS: Case is being handled by another organization: 5/3 bank claims they are investigating

Desired Settlement: i want the billings to stop. i want the previous billings refunded.

Business Response: Initial Business Response /* (1000, 5, 2015/02/04) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/3/2014. The customer's original purchase was for a $.95 phone report which included a single report on the phone number they searched for and a 7-day free trial on PeopleSmart as well as a 7-day free trial on IdentitySmart. We do show the customer canceled the PeopleSmart trial membership on 10/3/2014 however the Identity Smart membership was not canceled at that time. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for a total of 4 refunds of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

2/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Used the site for free trial. Canceled 7 day trial in Sept 2014. Never used site since and have been billed monthly just noticed. They won't refund $ I can't prove I canceled membership because I didn't print it out. Never used their service past free 7 day trial in September 2014. With holidays didn't noticed they have been billing me all along. I called today and spoke to ***********) ho would only refund January bill of $19.95. They can tell I have never used their service but refuse to refund all the money they charged me because I can't prove I canceled the service. I believe this is deceptive billing practices.

Desired Settlement: I want all monies billed to my VISA card refunded as I never used their services.

Business Response: Initial Business Response /* (1000, 5, 2015/02/02) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 9/25/2014. The customer's original purchase was for a 7 day free trial which included a free report on the individual searched. We do not show that there had been a request to cancel the free trial, so it went into a monthly billing cycle on 10/3/2014. In an attempt to maintain excellent customer service and reconcile this matter, we have issued two additional refunds of $19.95 for all charges that occurred within the last 120 days. In our terms of use, we state that all sales are final after 60 days, so we do not typically refund beyond that time frame. However, we have made an exception in this case. If there is any other way we can assist the customer, she is welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

2/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They charge me $19.95 after I cancelled membership I wanted to lookup a phone number so I signed up for a free 7 day trial and paid 49 cents at that time. I was dissatisfied with the service and cancelled 4 days later. after 8 days I was charged $19.95. I emailed them a second time to dispute this and they ignored it. I used Paypal for this purchase but they refused to reverse the charge because they are taking the companies side.

Desired Settlement: I want them to refund me $19.95

Business Response: Initial Business Response /* (1000, 5, 2014/11/28) */ Thank you for contacting FreePhoneTracer.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/10/2014. The customer's original purchase was for a $0.49 phone report which included a single report on the individual they searched for and a 7-day free trial on FreePhoneTracer.com. Our records do not show that we had received any emails to cancel. PayPal had already processed a refund for $19.95 when they were contacted on 11/18/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) PayPal did NOT process a refund of $19.95. Free phone tracer needs to send the money to PayPal first before they will issue a refund. Final Business Response /* (4000, 9, 2014/12/09) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. On 11/18/14 PayPal reclaimed the funds on behalf of the customer as the customer chose to contact PayPal directly rather than contacting PeopleSmart regarding this issue. Our company no longer has the funds as they were given back to PayPal on that date. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't believe them!! I did NOT get a refund from Pay Pal. This case is not over until I get my refund!!!

2/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company PeopleSmart said they charged my debit account on three different occasions without my knowledge. When contacting my bank it only had record of one unauthorized transaction. When contacting PeopleSmart they closed my so called account but refused to give me a full refund. I want nothing to do with a company that does shady business like this.

Desired Settlement: DesiredSettlementID: Refund I did not use their services and expect a full refund as I told them. I spoke to ***** and he also said my account was closed and a e-mail was sent which I did not receive.

Business Response: Initial Business Response /* (1000, 10, 2015/02/16) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 1/23/13. The customer's original purchase was for an Annual Unlimited Search Access membership which had a 7-day free trial period. The membership would automatically renew on an annual basis until canceled. A reminder email is also sent 30 days prior to renewal. In an effort to reconcile this matter and satisfy the customer's request, we have already processed a refund on 2/9/15 for the 1/31/15 charge as they contacted our service center directly. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart.com Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

2/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Signed up for 7-day free trial on Oct 17. Site did not deliver what was advertised so I cancelled that day. Just discovered 4 months of charges Signed up for 7-day free trial on Oct 17, 2014. Site did not deliver what was advertised and the site was hard to navigate and didn't appear to even be rendered correctly on my web browser at times. After trying multiple suggested options, I eventually gave up and cancelled it all thinking it was a scam. I just discovered that I've been charged for 4 months. I called and was told I had signed up for IdentitySmart as well, whatever that is. If that's the case, I wasn't aware and it wasn't clear and the fact I cancelled that day after paying $19.95 for an additional report should make it clear that the site was confusing and didn't fulfill what I was wanting. I still think the whole thing is a scam and is worded very poorly.

Desired Settlement: After multiple discussions, run arounds, and back and forth on the phone today (Jan 13, 2015) I was told they could reimburse two of the four months. I would like all four reimbursed.

Business Response: Initial Business Response /* (1000, 5, 2015/01/19) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/17/14. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart and a 7-day free trial for IdentitySmart. After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded all charges in the last 60 days to them on 1/13/15. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this response and deserve a full refund since I never should have been charged. The situation unfolded as such... My child joined a new school and is starting to get invited to houses of new people. So I was wanting to do numerous background checks over time. I signed up for a free trial to check out the product based on the wording of their offer. Immediate results did not give what I was anticipating based on how the offer read, so I clicked on a supplemental offer that popped up that seemed to provide what was being advertised. After numerous attempts and the web site not rendering to the screen accurately, I could tell the instructions weren't clear and it seemed like a runaround so I promptly got online and cancelled all that I had signed up for. I hadn't checked the details of my credit card statement for this for several months because I wasn't expecting it (since I had cancelled). The company's records should indicate that I cancelled swiftly after signing up (within minutes... less than an hour?) and haven't logged on since. When I called for a refund, the conversation didn't match the point of the call (it was all excuses and rehearsed statements rather than any genuine concern to determine what went wrong)... I believe they did refund at least two of the months on that call, but I want and deserve a full refund and stated that clearly on the call. I've learned since that many people consider this offer a scam and have had similar confusing and difficult experiences. This is definitely over principle rather than the actual money, and even now I'm not convinced that I won't be charged again by this company for some other unexplainable reason. Based on the initial response, I will contact my credit card now as well to see if they can definitively prohibit further charges of any kind. Based on the company's statement about customer service being their top priority, and given that I'm clearly not happy at all with their service, below is what I want and deserve: 1) The company needs to verify that I am no longer signed up for any ongoing charges whatsoever. 2) The company needs to give me a full refund. 3) Upon giving me the full refund, they are welcome to contact me via phone or e-mail and we can set up a gotomeeting or other online forum where I will walk them through every bit of my thought process and the steps I went through to sign up. The confusing and misleading instructions will be obvious to anyone and they will see that the changes that would be needed to fix this confusion are so basic that they could be made in very short order. I will not require payment of any kind after providing this service, which should only take 15 to 20 minutes to demonstrate convincingly to anyone who is interested. My time in this is worth much more than the amount of the refund that is owed to me, but I believe strongly in the benefits of performance feedback and the need for consumer protection. Final Business Response /* (4000, 9, 2015/01/29) */ We do apologize for any inconvenience for the customer. We can understand and appreciate that he was unaware that he was enrolled in another membership. As such, we have issued a full refund for all charges for the IdentitySmart membership. The agent with whom he spoke on the phone issued two refunds for $19.95 on 1/13/2015. We show that there is one more month for which the customer was charged. We have issued an additional refund of $19.95. If there is any further assistance needed, we can be reached at X-XXX-XXX-XXXX.

2/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: People Smart honored my request for refund of a one time search and cancellation of services due to false advertisement, then charged my account later Late October of 2014. Then, charged monthly for three months @ $19.95 for a total of $59.85, but were only willing to reimburse me for $5.79 in late January of 2015 courtesy of Shawna and her supervisor at the ********* location.

Desired Settlement: $54.06 in the form of a check.

Business Response: Initial Business Response /* (1000, 5, 2015/02/09) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/28/14. The customer's original purchase was for our Unlimited Work + Phone Search Access Membership as well as a $0.95 phone report on PeopleSmart.com. In an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the remainder of the 1/5/15 charge in the amount of $14.16 and two refunds of $19.95 for the November and December 2014 charges for receipt number XXXXXXXXX. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for refunding the full amounts! ~ **** ********

2/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Search services purchased do not match services received: peoplesmart.com sells "unlimited searches subscriptions" limited to one search. Order number XXXXXXXXX on 01/05/2017 I paid $19.95 by credit card directly to the website: peoplesmart.com to start an unlimited search membership. The first criminal record search was successful and included information that I expected. For subsequent searches, the website demanded a subscription upgrade to get any information. The advertised name of the service subscription is deceptive and promises services the website has no intention of delivering without further payment. The website withholds this information (or makes it hard to find) until after the initial purchase.

Desired Settlement: Full refund

Business Response: Initial Business Response /* (1000, 5, 2015/01/12) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondence. An Unlimited Membership with PeopleSmart.com entitles the customer access to the leading people search database, basic contact and land-line phone look-ups, email look-ups, vital records and court records. The membership also includes unlimited Reverse Phone Reports. Background Reports are not included with an Unlimited membership, but can be purchased individually. The customer's membership was cancelled 1/5/15 and a refund of $19.95 has been issued. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

2/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has attached a reoccurring charge of $19.95 to my credit card unauthorized. Pretty similar to what everyone else has stated in their complaints: In October of 2014, I needed to look up information.. and found this site. After reading that the site charged over $20.00 I tried to leave the site. I was continuously asked if I wanted the report for lower sums, eventually I was asked if I wanted said report for a one time fee. Stupidly, I decided to pay the sum, $19.95, for a ONE month access and ordered the report. THERE WAS NO STATEMENT OF CANCELING, OR MEMBERSHIP..IT EXPLICITLY STATED " A ONE TIME CHARGE. The report had NO details in which the company claimed I would receive for $19.95, actually it only contained NAME, age, previous address, and telephone numbers. BUT, "for $29.95 I could get court and police records". Realizing I had been duped, i had a laugh with my husband, "stupid me, payed $19.95 for info I already had." I accepted it as being a fool, thought $19.95 lost, and moved on. WELL Flash forward to Jan 8, 2015 and I am looking over my credit statement and there is a charge in December for...$19.95 ..hmm.. go back to November, another charge for $19.95..so now my October charge has turned into $60.00 and they will hit me again tomorrow for the same. I call the company..asked to be removed, state "I NEVER signed up for this", am read a robotic script, first trying to sell me the service for $12.95 per month...WHICH I DECLINE, and then told I DID SIGN UP FOR THIS. I ask repeatedly to be cancelled and the employee continues to tell me , "I signed up for this". (??) Finally, very rudely the man says he will stop the charges, but not sure if the Jan charge can be stopped. ???..Also the man tells me how wonderfully rated they are with..THE BBB ..Hmm..I hang up and call my Credit Card company..They hopefully will be able to stop this. Then type in company name and find HUNDREDS of complaints on RIPOFF REPORT, and HUNDREDS of complaints on BBB. ALL STATING EXACTLY THE SAME STORY OF THIS COMPANY CLAIMING AUTHORIZATION FOR REOCCURRING CHARGES, WHEN THE PEOPLE ONLY AUTHORIZED ONE...BUT still an A+ Rating?? This company is SCAMMING people, and WHY you have given them such a High rating with SO MANY similar COMPLAINTS of people telling you they DID NOT AUTHORIZE more then a one time payment.(.Yet some have been charged hundreds by this company)..IS MIND BLOWING. ADDITIONAL DETAILS: Case is being handled by another organization: Citicard corp ADDITIONAL DETAILS: Case is being handled by another organization: Citicard corp ADDITIONAL DETAILS: Case is being handled by another organization: Citicard corp

Desired Settlement: Hopefully my credit card company can recoup this, and more importantly STOP IT. I want you to look into the UNETHICAL way this company is doing business, and to also support my credit card company in the resolution of the charges for NOVEMBER 2014, and DECEMBER 2014..and possibly January 2015.??? I really can not understand with over 700 complaints on the SAME ISSUE..you come to the conclusion that people "aren't reading the fine print" I NEVER authorize reoccurring charges to ANYTHING...The deal CLEARLY stated.."ONE TIME CHARGE". This company is using bait and switch. They do not allow you to remove your membership on line. When you do speak to a representative.(.after they try to sell you the product for a lower price..if you refuse)..they become belligerent and HIGHLY UNPROFESSIONAL. They REPEAT, OVER AND OVER, that "YOU DID SIGN UP FOR THIS" Please BBB DO SOMETHING. Thank You

Business Response: Initial Business Response /* (1000, 5, 2015/01/13) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/9/14. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and a PeopleSmart Search Access membership. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for three refunds in the amount of $19.95 each totaling $59.85. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged multiple times without my permission from a service I never used. Now they are lying that they dont have my money. I was charged on August 28, September 28, October 28, and November 28 for the amount of 19.95 each time. This is a total of $99.75 of payment that I haven't authorized to be deducted from my account. I had no idea that i was being charged from this website whos name is "Freephonetracer.com". This website is obviously a scam. I have tried to contact them multiple times and they have informed me that paypal has taken the money and they dont have it. After contacted paypal they informed me that they have received the payments on December 22, 2014.

Desired Settlement: I wish to be reimbursed all the money that has been taken from me.

Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/20/14. The customer's original purchase was for a $0.49 Phone Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmarts Unlimited Phone Search Access membership. We provided three different methods to cancel a trial membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. After reviewing this account we see the customer has already contacted PayPal and was issued 4 refunds of $19.95 on 12/15/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized Card Charge due to Hidden "free trial" period on the web site that is not free and charges after a few days. Unauthorized Card Charge due to Hidden "free trial" period on the web site that is not free and charges after a while. Completely surprised when I was charged 19.95 on my Discover Card (November Discover Card bill that arrived in December). I received no confirmation of billing of the monthly service until it showed up on my Discover Card! I notified the company immediately when I received the Discover Bill on 12/16/14 and told then I was not aware I signed up for the trial; I thought I only signed up for the one time 1.00 one dollar report. I thought I did NOT select and I cancelled out of the free trial part. Thus, the signup was a complete error. The company did not reverse the November 19.95 charge, as I requested. They also billed me for December since it was already in process. Billed 11/13/14, Payment ID XXXXXXXX Billed 12/13/14, Payment ID XXXXXXXX Note and Recommendation for the company. Since this is a recurring issue for lots of people, it would be advisable for them to revamp that part of the advertising/ web site process to not be misleading.Also, it would be great to invoice before you start charging, or at least send a receipt notification like other web sites do.

Desired Settlement: Settlement Seeking - Refund of the two, $19.95 charges for the "free trial" that I was unaware I signed up for. Total refund of $39.99 requested back to my Discover Card. Also, make sure I will never be billed for more items. The company has confirmed cancellation, but I am fearful I will get a billing surprise later, as before.

Business Response: Initial Business Response /* (1000, 5, 2015/01/21) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/4/14. The customer's original purchase was for a $1.00 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for two refunds of $19.95 for the November and December charges. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/27/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for background information, it was inaccurate. they refused a refund. Incident took place on internet on 12/27/14. i requested and paid $29.99 for my boyfriend's criminal records. They did not return full information and what they did return lacked the detail promised. I complained same day and they refused a refund.

Desired Settlement: Refund to my debot card for the full amount.

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ Thank you for contacting PeopleSmart.com. The information contained in this report is accurate and complete to the best of our knowledge. We strive to keep all records as up to date and complete as possible and we use only the most credible data sources available. Since many records come from sources such as those published by state and county governments, we can make no warranties that everything is completely up-to-date. If the customer feels a public record is inaccurate, the best means of correcting this is to contact the source of the data where that public information originates. This is typically with the local government or municipality. We also offer opt-out procedures on our website to remove any unwanted information. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company claims to provide criminal records on people. It is a lie. The information contracted for is not what i got! The service is nothing more than a scam. This company should have its business practices fully investigated. I should also get a full refund as I did not get what I paid for. Final Business Response /* (4000, 9, 2015/01/19) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/27/14. We apologize that the report did not include the information the customer had been expecting. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund has been processed for receipt number XXXXXXXXX for the amount of $29.95. This refund will process through our order processing system immediately. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 11, 2015/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went to peoplesmart.com on 12/17/2014 to do a background check on a friend. I paid the $9.95 to do the background check and was slightly less than please with the results, but whatever.I looked at my credit card statement this past Sunday and noticed that in addition to the $9.95 peoplesmart.com also charged me $19.95. I called the number on my statement and spoke with someone who informed me that when I did the initial background check that I also joined 2 different monthly memberships. She said I had already cancelled one of them, but the other had not been cancelled. I told her that I never joined anything and certainly never authorized more than the original $9.95 to be deducted from my credit card. She cancelled the membership, but refused to refund my $19.95. Why would I cancel one membership and not both? Why would I know to cancel anything if I didn't know I signed up for anything. I have sent the company an email asking for a refund of my money, but have heard nothing from anyone. Product_Or_Service: Background Check

Desired Settlement: DesiredSettlementID: Refund I want my $19.95 refunded. I never authorized this charge and never signed up for any monthly membership. I simply wanted to do a one time background check. Their practices are shady if by doing a one time check also enrolls you in 2 different memberships that are going to cost you more money every month.

Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/15/14. The customer's original purchase was for a $9.95 Background Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmarts Unlimited Contact + Work + Criminal Search Access membership and a month trial on IdentitySmart. We provided three different methods to cancel a trial membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. After reviewing this account we see the customer has already emailed our Member Services Center, a refund of $19.95 was issued on 12/29/14 for the membership fee that was charged. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The name of their products implies a 1 time purchase fee, but they subsequently charge you monthly once you've paid. On November 2, I purchased their "1 Month Unlimited Search Membership" assuming that I could use the service for 1 month, not be billed again, and come back at a later time to purchase more of the service if needed. I used the service during the first few days of November but have not used it again since. I discovered on my paypal statement however that I had been billed for December and January as well. I am seeking a full refund for both of those months and have only been successful in getting a partial refund back from them to this point. The name of their product is very misleading.

Desired Settlement: I was billed 19.95 when I signed up but then found on my paypal statement to have been billed 19.95 again in December and January each. I've gone back/forth with the company, and they finally refunded 18.66 to me, but I want the full amount ($39.90) for the 2 months of unused service refunded. I did not use the service in December or January and had no idea that they would continue to bill me.

Business Response: Initial Business Response /* (1000, 5, 2015/01/14) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/2/14. The customer's original purchase was for a Free Background Report which included a single report on the individual they searched for and a PeopleSmarts monthly membership. We provided three different methods to cancel a trial membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. After reviewing this account we see the customer has already contacted our Member Services Center, and was refunded the charges on 1/9/15. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) This issue was resolved by peoplesmart.com. They refunded all charged funds that were being disputed and cancelled the recurring membership.

1/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Attempted to use service online. Service failed but (2) debits to credit card. Was told they did not have my information, this was my banks problem. date X-XX-XX two debit where made to my bank account for $9.95 each I received no service. Upon contacting them by email I was told to call in to verify information. I did so and was told the they had NO account information. I sent them a screen shot of my bank statement with the two $9.95 debits. I did try to use the service but received nothing. Was told that they had no account for me. I ask then how could they debit my account. I was told the it was my banks problem not there's.

Desired Settlement: I seek the return of my funds.

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ Thank you for contacting PeopleSmart.com. The customer did contact us regarding attempts to purchase reports through our website. When initially contacted, we were unable to find the charges and advised the customer as such. There were technical difficulties with the site at the time of purchase. On 1/15/15 we were able to locate the charges and the customer was issued two refunds of $9.95 for both attempts to purchase. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for the trial for $0.99. I did not reazlize that by agreeing to that charge I was also being charged $19.99 for a full month. I was only agreeing to the trial period. I read through and didn't see anyway about a full month. Other companies had stated that, but I did not see it here. They didn't even give me any advance warning that they were going to charge my card the extra amount. I had no idea it had even happened until I recieved my bank statement. I already cancelled the subscription. I just want my money back.

Desired Settlement: I would just like the $19.99 returned to me please.

Business Response: Initial Business Response /* (1000, 5, 2015/01/13) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/2/14. The customer's original purchase was for a $0.95 contact information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2015/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Exactly what I had asked for in a very timely and friendly manner.

1/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Never even knew I signed up for $19.95 a month to be taken from my account. Claim I paid for one time service at .95, was signed up for trial discrete Took money from account without permission and with shady practice of charging .95 for one time service, which signed me up for a trial, which without permission signs you up to be charged $19.95 each month. Never logged in, never used and didn't even know I was signed up but they refuse to return my money even though they can prove I never used this service. Didn't even get a confirmation that I was signed up for a recurring monthly service. They pulled a bait and switch with shady, fine print language! I don't even remember using the first time.

Desired Settlement: Refund for months and months of service I didn't know I was even signed up for.

Business Response: Initial Business Response /* (1000, 5, 2014/12/26) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 5/5/14. The customer's original purchase was for a $0.95 basic public records report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. The customer's has already contacted PayPal and requested charge backs that were done for two refunds of $19.95 when they were contacted on 12/21/14. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I tested PeopleSmart for accuracy.Searched myself & the test produced inaccurate info. Peoplesmart verified the test of myself yet refused to refund. Purchased service 1/8/14 to test for accuracy. Ran background report on myself. Information came back incorrect. I immediately canceled the service and requested refund by email. When email refused to refund I called customer service. After explaining the incorrect info and after customer service verified that the test information matched the person subscribing they still refused the refund. This is poor practice & I'm hoping to be refunded the $19.99 spent for inaccurate information. A free lookup on the internet would have provided better info. I believe this company is scamming their customers, which is my reason for filing this request.

Desired Settlement: I'm asking that my $19.99 charge be refunded back to my credit card.

Business Response: Initial Business Response /* (1000, 5, 2015/01/14) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 1/8/15. We apologize that the report did not include the information the customer had been expecting. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund for receipt number XXXXXXXXX for the amount of $19.95 when they contacted our service center directly on 1/9/15. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: non refund of unused services by deceptive marketing. freephonetracer is not free, nor cost's 99 cents, but actually costs $19.95/month, a charge I was unaware of. When contacted, the company refused to refund me more than 120 days of 'service' even though account has only been used once, when originally opened (for the stated 99 cents phone look up.) How can a company advertise a 'free' service (freephonetracer.com) and openly charge 99cents for signing up, then bill $19.95/month without any further confirmation by the consumer?

Desired Settlement: further refund of $239.40

Business Response: Initial Business Response /* (1000, 10, 2014/12/22) */ Thank you for contacting FreePhoneTracer. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 3/5/2013. The customer's original purchase was for a $0.95 phone report which included a single report on the individual they searched for and a 7-day free trial. In an attempt to maintain excellent customer service and reconcile this matter, we issued four refunds for $19.95 when the customer contacted us on 12/17/2014. We do have a 60 day refund policy, but we made an exception in this case and issued additional refunds. Had the customer contacted us at any time, we would have been able to cancel the membership sooner. If there is any other way we can assist the customer, he is welcomed to contact us at his earliest convenience at X-XXX-XXX-XXXX.

1/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Service provider did not make it clear that I was supposedly subscribing to a MONTHLY service. I want to CANCEL service since I only needed it once. This complaing relates to an advertising issue as well as a related billing issue. About a month ago I paid this company for a certain service/information, using my credit card. I only needed that type of service once; I do not expect to need it again in the future. The company/service provider did not make it clear to me that I was supposedly agreeing to subscribe to a MONTHLY service. Accordingly, I was apparently subscribing to such a service without realizing it. It now appears that the company is trying to bill me again. I have pasted below in quotes the relevant portion of an email from the company I received earlier today (about 7 pm PST): "We wanted to let you know that we tried to process a payment for 1-Month Unlimited Search Membership using the payment information on file in your account..." I do NOT agree to paying any money for any further membership provided by this company. I want to cancel my subscription - which, as noted above, I did not realize I had - and I want to do so NOW.

Desired Settlement: I am not seeking a settlement. I just want (1) to CANCEL a subscription that I did not even realize I had, and (2) to make sure that the business does NOT try to charge my credit card again.

Business Response: Initial Business Response /* (1000, 8, 2014/12/22) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondence. We have canceled the customer's memberships to PeopleSmart and IdentitySmart. We will not attempt to charge the customer's credit card again. If there is any other way we can assist the customer, she is welcomed to contact us at her earliest convenience at X-XXX-XXX-XXXX.

1/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In June of 2014, I paid PeopleSmart $.95 to provide information on a phone number that appeared on my cell phone, which I did not recognize. Apparently, this automatically enlisted me in a "7 day free trial". Since I did not then subsequently cancel the membership, they began to automatically bill my PayPal account for $19.95 a month. Only now did I realize this happened, since I very seldom use Paypal. I called them to cancel the membership and demanded a refund for the 7 months they have billed me (during which time I have NEVER used their service.) After much arguing, they refunded three months. They told me I can contact their lawyers for the rest, and gave me only a PO Box address to which I can send a letter. This website/company is a ripoff! Very similar to the "Free Credit Report" people who enroll you in a monthly subscription when you check your credit "for free".

Desired Settlement: DesiredSettlementID: Refund Two items: 1) Refund the remaining 4 months of unauthorized charges 2) The site should stop duping people with "free trials" that have to be cancelled in order to avoid subsequent charges. I would like a law passed that requires positive affirmation of a subscription service like this.

Business Response: Initial Business Response /* (1000, 10, 2014/12/18) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 06/14/2014. The customer's original purchase was for a $0.95 phone Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmart monthly membership. We provided three different methods to cancel a trial membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded four charges to them on 12/14/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Never finalized the account but was still charged for services. While scanning the internet for information on myself, I found the website Peoplesmart.com. While somewhat interested i started the application process but never finalized it and closed out of the browser. The company then emailed me stating I had to finalize the account and that they had charged my banking institution already. I immediately replied stating i would not be paying this amount or setting up an account while demanding a full refund of any finances they may have taken. Still to this date they have not responded to the email after charging me $19.95 on November 26th, 2014 for a service I did not wish to sign up for in the first place. While reviewing my account balance they had taken another payment of 14.95 out on December 4th which again was an unauthorized transaction corresponding to the original transaction. When I found a phone number attached to my billing statement I contacted the company where i was informed I did not qualify for a full refund, however that they would cancel my account. The woman stated it is common practice for any membership to maintain the finances taken already. Which is a false statement as I work in a marketing company with memberships that we fully reimburse on a regular occurrence due to any customers lack of satisfaction with our service.

Desired Settlement: I want a Full refund of both transactions fraudulently taken from my account.

Business Response: Initial Business Response /* (1000, 5, 2014/12/15) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence. Our website was abandoned during the account set up which is why the finalization email was sent to the customer. We were contacted via email on 11/25/14 of which we did respond to the customer the same day asking for a little more information to resolve the issue, and we received no response. The customer's original purchase was for a free background report which included a single report on the individual they searched for and a search access membership on PeopleSmart as well as a 7-day free trial for IdentitySmart. In an attempt to maintain excellent customer service and reconcile this matter, we processed the remaining amounts of $3.86 and $10.64. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I used the service once and thought I paid only 19.99. They have charged me for six uses or 120.00.I called they only credited me for only two months. they say they can't give more than 2 months credit. That is so wrong. I did not authorize monthly charges.They owe me for four more months or 80.00 worth.

Desired Settlement: I would like to get 80.00 back of unauthorized charges. I would also like them to stop or join sometype of class action suit against them. This is illegal. They did no work to deserve my hard earned money.

Business Response: Initial Business Response /* (1000, 5, 2014/12/15) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/28/14. The customer's original purchase was for a free background report which included a single report on the individual they searched for and a PeopleSmart search access membership for $19.95 per month until cancelled. In researching the request we've found the customer was charged on 6/28/14, 7/28/14, 8/28/14 , 9/28/14, 10/28/14 and 11/28/14 . We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days The customer did reach out to us on 12/11/14 and was advised of this policy and was issued two refunds of $19.95 for the 10/28/14 and 11/28/14 charges. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/26/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Emailfinder,intellus is owned by a conglomerate. For a background report, it was a flat fee.request 1 report but charges recur.painful to cancel. Emailfinder does not offer ability to have one background report fee. It forces you to buy recurring monthly acct. even if the customer notifies them of one time. They make it difficult, obscure & painful to notify & stop any fees. The company charged $24 approx on my credit card + 2 monthly recurring fees of $19.95. Its all the same company, owned by one parent spreading inaccurate dated information. They also retain credit card info as it showed up while I was researching who the parent company of emailfinder was. I did not log in.

Desired Settlement: Refund for 2 out of 3 month fees. The websites should allow a one time fee. Instead of FORCING consumers to pay for a monthly recurring fee.

Business Response: Initial Business Response /* (1000, 5, 2014/12/02) */ Thank you for contacting EmailFinder.com. Customer Service is our top priority and we are more than happy to assist in finding a resolution for this issue. However the customer complaint references Intelius and a monthly membership. EmailFinder.com has no association with Intelius, which is a completely separate company that performs a service similar to ours. In addition, the customer does not have a monthly membership with our service. The customer did purchase an annual search access membership with EmailFinder.com on 10/17/14 which is still active and will automatically renew on an annual basis until cancelled per our terms of use. Also purchased on that date was a Contact Report for $7.95 which was a onetime charge. If there is any way we are able to assist the customer with the EmailFinder.com account they have with us, please have them contact us at XXX-XXX-XXXX. The customer should contact Intelius directly for any issues they have with the purchase made with their company.

12/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Used People Smart service as a one-time-only service. There was hidden "trial period" statement somewhere. Result: $20 per month not authorized. I used People Search to look up a distant cousin. It was a .99 transaction. There was hidden somewhere a notice of this being a "trial period" - and I was signed up automatically for a monthly fee of $20. I did not authorize this. I discovered it last summer and cancelled it. Now I see that they have been billing me since last April. The company has cancelled my "subscription" and gave me a "partial" refund of one month. I asked them to refund the whole amount because of hidden terms. They refused.

Desired Settlement: I would like a refund of all monthly charges associated with this company.

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/21/2014. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. Our records do indicate that the customer had returned to our site in August to utilize the membership. In an attempt to maintain excellent customer service and reconcile this matter, we have issued refunds for the last four months. The customer will receive four refunds of $19.95. We do not typically refund past 60 days, but we have made an exception and issued additional refunds. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized recurring billing to my American Express I have recurring billing on my American Express card that I did not authorize.. I did pay for a single month of use, when I log on to the site to "cancel" or change my billing preferences the site says that I don't have an account under my email address *************@live.com, which is my only email address.

Desired Settlement: $19.95 and cancellation of recurring billing.

Business Response: Initial Business Response /* (1000, 5, 2014/12/18) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/04/2014. The customer's original purchase was for a free background report which included a monthly recurring membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, we have processed a refund for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) In the business response there is no mention of further billing or the cancellation of my "subscription" I'd like to know that I won't be billed in the future.

12/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Noticed charges on my account beyond the 1 year. I used service once and didn't realize I would be charged a monthly fee. Want partial refund Company charged my account beyond 1 year membership. I never received any email notices about extending my membership. I used service once in 2013 and didn't realize I would continue to be charged a monthly fee after 12 months. I would like to be reimbursed for all payments beyond the 1 year membership.

Desired Settlement: want refund for last 6 months beyond year memberhsip.

Business Response: Initial Business Response /* (1000, 5, 2014/12/18) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 06/06/2013. The customer's original purchase was for a $0.95 contact Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmart monthly membership. We provided three different methods to cancel a trial membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 12/15/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: After specifically declining a yearly membership and paying for a one-time search, the yearly membership was debited from my Paypal account. On December 7, 2014 I purchased a telephone number for a deceased relative's family as was advertised on the site emailfinder for $0.95 which shows on my Paypal account. On December 15, 2014, an additional $29.95 was removed through my Paypal account without my consent by the company emailfinder.com for a yearly subscription that I did not sign up for. I strongly feel this is a deceptive business practice by this company as this was not explained during the transaction for the one time billing option of $0.95. I specifically chose not to obtain a yearly membership and opted to pay $0.95 only. This is especially difficult as I am retired and live on a fixed income. Here is the exact wording of the email receipt I received from emailfinder: " Hi ***** & *****, Thanks for your order on 12/07/2014! Your order number is XXXXXXXXX 1-Year Membership - $0.00 Contact Report - $0.95 Total: $0.95 " I can forward this email to you if you wish. I am also making a complaint with the Attorney General's office. Thank you for your consideration in this matter, ***** J ***** ADDITIONAL DETAILS: Case is being handled by another organization: filed a complaint with Paypal & Emailfinder

Desired Settlement: A complete refund of $29.95 to my Paypal account.

Business Response: Initial Business Response /* (1000, 5, 2014/12/18) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/07/2014. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 12/16/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Auto renewed $39.95 fee w/o my authorization. Customer has to tke action to stp chg is not fair. Have not used service since initial one time. This company makes it hard to find their phone number. It's on not on their webpage, not in the e-mail I received saying they were renewing my membership. I don't check email too often and a consumer should not have to take action to stop a charge. It's a company's way of hoping you don't catch it and they charge you again. Should be that you have to "take action" to start a charge. It feels like they are trying to pull the wool over someones eyes. I used this business in 2012, taking out a "one" year membership. It has escaped my attention for the past two renewals, therefore wasting the $39.95 twice. It renews in June of each year. I feel totally taken advantage of because I have not used their service except for the one time. I know, it's just another case of big business running over the little guy. It just reminds me of shady practices.

Desired Settlement: The only charge I feel they have justification to is the initial $39.95. The following two charges of $39.95 each should be refunded since I did not once access their service.

Business Response: Initial Business Response /* (1000, 5, 2014/11/21) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/7/12. The customer's original purchase was for an Annual Unlimited Annual Search Access Membership that had a 7-day free trial on PeopleSmart. In researching the request we've found the customer was charged on 6/14/12 and annually thereafter until cancelled. A reminder notification was emailed to the customer's email address of record on 5/16/13 and 5/16/14 to advise the membership was still active and would bill again on 6/14 each year if left active. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After cancel of free trial, read still billed. I used their 7 day trial. I cancel the trial the same night I signed up. And yet they still billed me. Peopleverified.com

Desired Settlement: I want my money refunded. And a letter from them verify this.

Business Response: Initial Business Response /* (1000, 5, 2014/11/20) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority. The customer's original purchase was for a $0.99 phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. Our records do not show that the trial had been canceled by the customer so he was billed the $19.99 monthly membership fee. He phoned us on 11/17/2014 and his membership was canceled and he was refunded $17.99 for the unused portion of his membership. In an attempt to maintain excellent customer service and reconcile this matter, we processed the remaining amount of $2.00 for a full refund of $19.99. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Charged for a membership that I do not want. I used freephonetracer.com on one occasion. The one time fee was .49 This was billed on 11/1/2014 to my PayPal account. I was charged an additional $19.95 on 11/9/2014 for a membership. I do not want this membership. The one time service I paid for did not provide the information I was looking for. I cancelled my membership today. I have not used the service with the exception of the one time with the .49 cost.

Desired Settlement: I would like a refund for the membership charge of $19.95. My membership is cancelled and I do not want any additional charges to my PayPal Account.

Business Response: Initial Business Response /* (1000, 5, 2014/11/14) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/1/14. The customer's original purchase was for a $0.49 Phone Report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. On 11/10/14, PeopleSmart received notice from PayPal that the transaction in question for $19.95 had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. Regrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refundthe funds for the customer order are no longer in our possession. As customer elected to dispute the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: After cancelling my account and blocking future charges, I was still billed only under the guise of another company. I signed up for peoplesmart background checking in July 14, i cancelled on august 30th and received a cancellation confirmation email. however, I am still being billed by the company and now I have to change my bank card.

Desired Settlement: I am seeking 3 months of charges 19.95 x 3 total of $59.85. I was charged for September, October, and November.

Business Response: Initial Business Response /* (1000, 5, 2014/11/10) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondence. On 7/21/14 a free background report was obtained along with a 7-Day trial to PeopleSmart and a 7-Day trial to IdentitySmart. The purchases were itemized on the checkout screen prior to payment. The trials were not cancelled which led to monthly memberships for both PeopleSmart and IdentitySmart. On 11/5/14 we were contacted by the customer to cancel the memberships, there was no request for a refund at that time. We have issued 2 refunds for the October and November charges as stated in our Terms Of Use, all sales are final after 60 days. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am highly unlikely to recommend this website to anyone, I will actually warn of the hidden fees using this site. This website should be more forthcoming with all the hidden fees that they charge. I was unaware that the identity theft protection was separate from the membership trial and that the free trial did not include a background check. If I was made aware of this from the beginning I would not have moved forward with my membership. The fees that I incurred while using this website felt like hidden fees because it was not clear to me that there were all separate charges. I am greatly disappointed with this service.

Desired Settlement: N/A

Business Response: Initial Business Response /* (1000, 5, 2014/11/10) */ Thank you for contacting PeopleVerified.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence including the confirmation email that the customer received on 10/10/14. On 10/10/14 the customer purchased a background report for $19.99 along with a 7-day trial period to PeopleVerified anda 7-day trial to IdentitySmart. The purchases were itemized on the checkout screen prior to payment. The trials were not cancelled which led to monthly memberships for both PeopleVerified and IdentitySmart. We were contacted on 11/7/14 and both memberships were cancelled per the customer's request. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

11/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: People smart offer information about people. I was on their web site June XX XXXX and tried to locate someone. On XX-X-XXXX my wife could not figure a debit from our checking account. She contacted the bank and found out that it was from people smart. I called them. They said I signed up for a monthly service 0n June-XX-XXXX, and since July 1, 2013 we have been debited $19.95 a month. I told them I never got a report. She says I have it right here, you have to go to my activity to get your report. I told her that I wasn`t that good on the computer and don`t even remember signing up.I tried to find out some thing one time 16 months ago and you can see that I haven`t used your servie refund my debits. I was told that I could receive $17.38 and have my account closed. (which I did )And that was all that could be done. I asked, how come you don`t e-mail something monthly or do anything to those that you took advantage of that do not even know that you are charging them for nothing. She say`s well, I can refund you $19.95 but that is all. I was recently lay-ed off at work and my wife is really checking our spending.

Desired Settlement: DesiredSettlementID: Refund I believe People Smart should refund my debit account. They know I did not use their service for 16 months. it was one time. I could not even figure out how to get a report and put the same info in several times trying and gave up because I did not work.

Business Response: Initial Business Response /* (1000, 10, 2014/10/09) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 06/24/2013. The customer's original purchase was for a $19.95 background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, we have processed an additional refund for receipt number XXXXXXXXX for the amount of $1995. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 12, 2014/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say that I purchased a background check which included a single report ( which I did not know how to see it and still haven`t) and a 7-day free trial. I was charged for 16 months @ #19.95 a month. This is way more than a single background check. They know I did not go back to people smart for anything. I was there one time and to the best of my knowledge, did not subscribe to anything. They just kept on charging me for nothing. I should have only been billed for the one time use at the most. NOT #319.84 REALLY #319.84 dollars. Final Business Response /* (4000, 14, 2014/10/23) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry as the terms of their order were laid out clearly on our website and all electronic correspondence, including their confirmation email. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. The trial was not cancelled which led to a monthly membership being renewed. In an attempt to maintain excellent customer service and reconcile this matter, we processed two separate refunds for receipt number XXXXXXXXX. In researching the request we've found the customer was charged on 08/01/2014. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 16, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say that I purchased a $19.95 background report which included a single report on the individual they searcher for and a 7-day free trial on PeopleSmart. With e-mail conformation. If the e-mail comfirmation would have stated; YOU ARE NOW OBLICATED TO PAY #19.95 A MONTH UNTIL YOU CANCEL! I would certainly have cancelled. To me a 7-day free trial, means try it for 7 days if you don`t like it don`t buy it. The dictionary defines it the same way. They also say that the terms are clearly laid out on their website. And the trial was not cancelled. I am 57 years old and never before in my lifetime, have I ever had to " CANCEL " anything that was FREE or said FREE or FREE TRIAL! EVER! This is unamerican. Not from the land of the free or the home of the brave. In my opinion, to which I am entitled this is like a communist scam. Knifing rip off 2013. Surely if there would have been big red letters saying that you have to cancel the trail or you automatically are signing up for forever, or until you cancel your free trial. I wounder how many people did the same thing as I did and do not even know that they are paying $19.90 month for nothing. Have them e-mail all of their, so called, triers that haven`t cancelled, their free trial`s. And have them confirm that they know they are in a contract with PeoplrSmart. I did not get a report. I am not a computer wizzard. I only have basic computer skills. PeopleSmart knows that I tried to find someone one session on the computer, unsucessfully. I tried several times to do it, I could not make it work. And I never went back to their website. EVER, after that one time one the computer. I`m sure they can easily check that. And know one, knowingly is going to pay $19.95 a month for NOTHING, nobody. On their website; they do not say, or ask;lf YOU have or tell you that you have to have. good computer skills to properly use this website.

11/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Cannot log-in and thus cannot cancel account. Cannot email Peoplesmart to cancel account. All calls go to general voice mail box; no answer. 10/20-27/2014. Peoplesmart web site. $19.95 amount monthly. Cannot sign-in. Cannot email. Will not answer telephone. Just wanted to cancel account, ********@gt.rr.com immediately as the company has been overcharging my credit card. Will call the bank next and refuse payment!

Desired Settlement: Cancel my @#%$ account and stop trying to charge me more money!

Business Response: Initial Business Response /* (1000, 5, 2014/10/29) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. We received Mr. ********' voicemail and called and spoke to him on 10/27/2014. There were two active memberships. We have canceled both of them. There will be no further charges. If there is any other way we can assist the customer, he is welcomed to contact us at his earliest convenience at X-XXX-XXX-XXXX.

11/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceptive sales practices. Made monthly charges to my account when no services were being requested by me. This continued for six months! I used the service to run a .95 one time people finder report. This sham of a company continued to charge my Paypal account $19.95 per month for six months without my knowledge or agreement. During the time I was being charged I made no requests for their services, nor did they bother to notify me that they were charging these monthly fees. These are very deceptive tactics and the company has refused my email request for a refund of these funds. This Company is bogus and make there money by ripping off consumers. I would recommend that all consumers stay away from this company and their services because they simply are not ethical. They ripped me off for $119.70!!!

Desired Settlement: I am requesting a full refund for the six months of fees that they deducted unknowingly from my account - $119.70 total!

Business Response: Initial Business Response /* (1000, 5, 2014/10/13) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/18/13. The customer's original purchase was for a $0.95 Contact Information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In researching the request we've found the customer was charged on 4/25/13 and the 25th of each month there after until the membership was cancelled 9/26/13. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

11/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have not requested any services from this company and for two months they have charged me the amount of 19.99 per month. I have not requested any services from this company and for two months they have charged me the amount of 19.99 per month. When you call to resolve the problems, they ask for all your information, name, credit card number and I refuse to give it. I will give my name and initial for last name and last 4 numbers of the credit card, etc. They won't help me without giving the full information, which I refuse since they are scammers.

Desired Settlement: Refund ANY charges EVER and stop from charging us again, or anyone else without authorization.

Business Response: Initial Business Response /* (1000, 5, 2014/10/06) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we are more than happy to resolve this issue. Unfortunately, with the information provided we're unable to identify the account. We understand the customer's concerns about providing us personal information. For security reasons, we have to be able to verify 2 pieces of information on the account to gain access. The information provided in this correspondence has provided us enough information to identify the account and terminate the membership. We have also issued 2 refunds of $19.95 for the August and September charges. Although the service was started 7/14/14, as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Services were never asked for this company. Much less monthly services. Again, when we called for a refund, they were unable to communicate with us because they refused to continue the call without us giving our FULL credit card number. As per their representative, THE FULL NAME and LAST 4 OF THE CREDIT CARD, along with the numbers in statement were not sufficient. Since we never requested services from them and are not interested either, we will not provide such information. Thank you. Final Business Response /* (4000, 9, 2014/10/17) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. We apologize for any misunderstanding by the customer regarding the security measures necessary to verify an account. PeopleSmart does not store full credit card numbers for privacy reasons, and would never ask for such information as verification. The membership located using the information in this complaint has been cancelled and the customer has been refunded up to 60 days per our terms of use. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

11/3/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On a reverse cell phone lookup, the initial location indication was for a cell phone in the area where I lived. Seeing this I figured it was the correct information. After paying $20 for the report, Phone Detective gave me the information for someone 3 hours from where it originally indicated. I sent an email asking why the difference, no reply. I thought I might have made a mistake the first time, so I tried again, for $10,same results. Phone Detective again gave me the same info, indicated close to the area I'm looking at, but giving me the info for someone in a totally different part of the state. This sounds like a scam to me. Letting the customer think they're getting information about one thing and after paying, give different information. I've never used these types of services before and won't in the future. Lesson learned!!

Desired Settlement: DesiredSettlementID: No settlement requested - for A refund would be nice, but just letting other people know and to beware of these services.

Business Response: Initial Business Response /* (1000, 10, 2014/10/27) */ Thank you for contacting PeopleSmart.com. Please accept our apologies for any confusion regarding what our reverse phone search services can provide. Our reverse phone search is intended to provide you with the ability to locate information regarding who a phone number belongs to. It also provides any available contact information for that person. Our service does not provide or advertise the ability to track the phone or phone number by PGL location services. Providing details beyond the ownership information of a phone number is neither technically feasible nor legal to provide. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 12, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still stand by my original issue. It still seems like bait and switch. Nothing further needs to be done. It's a lesson learned.

10/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: People smart continues to charge my credit card 19.95 after canceling my membership. I only subcribed for the 7 day trial which I cancled immetitaly. I have called them twice to cancel. Both times they have stated that my subscription has been canceled. They still continue charging my credit card $19.95 each month for two months. I only signed up for the free 7 day trial which I canceled that same day by phone talked to a live csr which she stated I was canceled. The next month I was being charged 19.95, I called to cancel again talked to a live CSR which informed me that I was canceled. This months credit card statment shows that I am still being charged 19.95. You can not cancel! This is scam, poor customer service which they lie claiming cancelation has went through which is a lie.

Desired Settlement: Refund and cancelation

Business Response: Initial Business Response /* (1000, 5, 2014/10/10) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/16/14. The customer's original purchase was for a free background report report which included a single report on the individual they searched for and a PeopleSmarts Unlimited Phone + Work + Contact + Criminal Search Access membership. The membership was cancelled 8/16/14 per the customer's request and a refund of $19.95 was issued for the 8/16/14 charge per their phone call to our Member Services Center on 9/2/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/10/29) */

10/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized monthly billing with failure to send notification emails. My wife and I did a one time single person search with this company on 7/21/13. We were charged a one time 1.99 fee so we thought. We received only a welcome email on 7/21/13. we were told that we would receive monthly emails for billing and we thought we were only paying for the 1 search or 1 month but this company has billed us each month for 15 months! They say there billing is clearly stated but it is not. They said we should have received monthly billing emails but we have not! I called them on 10/1/14 after I noticed the bill on my bank statement then noticed it was billed each month for 15 months past. I thought it was my sons online gaming bill but it was not so I called immediately. The lady told me she could cancel our account and if I had any questions or needed to look at the account or make changes I could log on for the remainder of October and if I wanted to keep the account she could bill it at 4.95 a month since I had been a customer for so long?????. I tried to log on to the site tonight 10/3/14 and couldn't remember the password because it was a YEAR AND A HALF SINCE I SET UP A SINGLE PERSON SEARCH! I tried to reset the password and entered our email address to reset and have waited 3 hrs. with no response. I picked the unsubscribe button and I got an immediate email response that I was unsubscribed from further email correspondence? I called the company and tried to explain and ask for a refund for at least 13 months and after much debate they offered me a month rebate so I asked to speak with a supervisor then he said he would give me 3 months rebate and I said no I want a full refund and want to speak with a supervisor! I finally got a supervisor and he was no more help then all of the sudden I noticed an email came in and it was a month refund credited back to my account and I never said ok to that?? The supervisor then said that he had refunded 2 more months and I still have no emails stating that! and did not ok that either! We have several accounts that reoccur each month and they all send us a monthly notification even the ones that are yearly like my sons Xbox account send us notifications of pending billing! this company sends no emails they just bill bill bill bill bill bill bill bill bill! I cant even get an email to reset my password to look at my account that I used ONCE 15 months ago! It is evident that this company prays on a discounted one month hook then bills fully monthly thereafter with no email notifications. They can say their billing is clearly stated but it is not and if they were trying to be reputable then they would do like the other legitimate reoccurring billing services do and sent an email with pending billing notification. I don't understand how this company can keep doing this to others without liability. It is clearly billing fraud and as shady as it gets.

Desired Settlement: Its plain and simple I am willing to pay for a single person search of $1.99 I which I was offered when I signed up. I would like a refund for 14 months at $19.95 per month for a total refund of $279.30

Business Response: Initial Business Response /* (1000, 5, 2014/10/07) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 7/21/13. The customer's original purchase was for a $0.95 Contact Information Report which included a single report on the individual they searched for and a 7-day free trial for a PeopleSmarts monthly membership. We provided three different methods to cancel a trial membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent and supervisor who promptly refunded the charges to them on 10/3/14. We have an "All sales are final after 60 days" policy per our terms of service; however, we have gone back 120 days in this case. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

10/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I did a free trial of a service in Dec. 2012, which I cancelled. I have been charged twice for this service in Dec. 2012 and twice again in Dec. 2013. In Dec. 2012, I did a couple online searches with a company called PeopleSmart.com, owned by Inflection LLC. It was a 7 day free trial, which I cancelled after I used the service. However, on Dec. 27, 2012, my Discover credit card was charged $35.40 and $39.95 for two different services. I did not authorize these charges. The $35.40 service is included in the $39.95 service, so I was being charged two times for the same service. I never used PeopleSmart.com again, either in 2012, or 2013, or 2014. PeopleSmart.com ignored by cancellation. They also did not call me and let me know I was being charged two times for the same service. On Dec. 27, 2013, I was again charged $35.40 and $39.95 (paying for the same service twice). These were charges I did not authorize. On Oct. X XXXX, I called PeopleSmart.com and asked them to refund these charges. They refused to do so. They also admitted that the services in the $35.40 plan were included in the $39.95 plan, but the PeopleSmart.com representative saw nothing wrong with this. They offered to cancel my service so I would not be billed in the future.

Desired Settlement: I want $150.70 refunded to my credit card as soon as possible. This amount is equal to the amounts I have been charged.

Business Response: Initial Business Response /* (1000, 5, 2014/10/06) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/20/2012. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and 2 7-day free trials on PeopleSmart. The last charge on record was 10/3/14. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

10/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplesmart scammed me by charging my credit card for a service I did not sign up for. I did not want or use their service. My credit card has been charged $19.95 since Dec. 2013 for a service I didn't sign up for, want or use. Their advertising is deceptive and unethical.

Desired Settlement: I want this service discontinued immediately and a refund of the $159 they have extracted from my bank account.

Business Response: Initial Business Response /* (1000, 5, 2014/10/01) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/23/2013. The customer's original purchase was for a $0.95 Contact Information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund of all charges within 120 days once they contacted our service center directly on 9/29/14 which is twice the time frame of our 60 day policy. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their advertising is deceptive and dishonest. I want all of the $159. they extracted from my account. Final Business Response /* (4000, 9, 2014/10/13) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. The customer has been refunded all charges up to 120 days, which is twice the time frame of what our terms of use state. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 11, 2014/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I wish to have my personal information removed from their online sites. I am a senior citizen and am a victim of domestic violence. My personal information is on their site and available for anyone to access. I am a victim of domestic violence and identity theft. They have placed me and my family in grave danger as well as my credit. I am a senior citizen with serious health issues. My abuser is out there searching for me.

Desired Settlement: Permanently remove my personal information from ALL of their sites.

Business Response: Initial Business Response /* (1000, 5, 2014/10/17) */ Thank you for contacting PeopleSmart.com. The customer previously contacted us on 10/14/14 and an opt-out request was processed the same day. The customer was advised that additional information was needed, and once provided the opt-out request was processed. From this point forward, the information that was provided to PeopleSmart.com in the customer's request will be suppressed from appearing on our website per our Opt-Out Policy and Terms of Use. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have never heard of this company yet they have been charging my cardfor 3 years. Apparently some one got my cc info and email and tried to charge my accountinitially and got away with only $1.95. But after this company PEOPLESMART.COM got my cc number, they continued to charge me each year.They claim they sent me emails... I have gone back 3 years and I have received nothing from them not even in junk mail. The only reason I found out about this was because the card was declined.In 2012 there is evidence that they charged the card and it was rejected REPEATEDLY but they continued to charge the card week after week until the charge went through... Again NO NOTIFICATION TO ME.They have refunded the yearly charge for 2013, but refuse to refund 2011 and 2012. It is obvious the service was never used more than the first time for which they charged 1.95. Then they took it upon themselves to charge me a membership fee of 34.95 each year thereafter, even though I HAVE NEVER HEARD OF THIS COMPANY.The claim that they tried to contact me is fraudulent. I HAVE NOTHING FROM THEM....and it is obvious, notifying me would not be in their interest, because then they would have to stop the charge attempts.THIS COMPANY TOOK COMPLETE ADVANTAGE OF A FRAUDULENT SITUATION. THIS IS BEYOND CONTEMPT. Product_Or_Service: people locator service Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I WOULD LIKE THE TWO CHARGES OF 34.95 REFUNDED PLUS THE 1.95 FOR THE INITIAL SEARCH. There is no lost "product" here for them. They break even after refunding these charges. This is money OBTAINED FRAUDULENTLY AND MONEY THEY DID NOT EARN! THEY DID NOHING FOR THESE FEES.

Business Response: Initial Business Response /* (1000, 10, 2014/09/16) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 7/29/2011. The customer's original purchase was for a $1.95 Contact Information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In researching the request we've found the customer was charged on 8/5/2011. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 12, 2014/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a boiler plate response. They have not addressed the fact that I never used or heard of their company, and that it was used fraudulently. They have not addressed the fact that according to my research I have never received an email from them regarding these charges..(not even in junk mail). They advise for additional assistance, that I call the 888 number. That is useless as they have told me the same thing at that number that they say in their response. I do not believe they ever tried to reach me.They did however make valiant efforts to continue to charge the card repeatedly when it was rejected, week after week until the charge went through. All sales are final after 60 days? Even the fraudulent ones? Where is this written? On Moses stone tablets? They can send me a check! This costs them NOTHING! There was no product consumed or service rendered on their part..THEY HAVE DONE NOTHING but charge my credit card repeatedly without my knowledge. Do this a few million times to a few million people and I believe you could retire very early! They have no idea how far I am willing to take this. Their greed is going to end up costing them a lot more than 72.00, not to mention the great PR. Final Business Response /* (4000, 14, 2014/09/25) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. We apologize that we could not come to a mutual conclusion with the customer on this issue. We have issued refunds up to the maximum of 120 days which is double of what our Terms of Use state and is the maximum our company allows. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 16, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again this is a boiler plate response not addressing the issue if fraud... Once again I have nothing to do with this company ... I have no past emails informing me that my c/c was being charged... When the card was rejected they made multiple attempts to charge day after day until the charge went thru without notifying me. This went on for 3 years hoping a small charge like this would be overlooked and it was... The only reason I know about this was an email I received recently telling me the card could no longer be charged...my card was fraudulently used and this company took advantage of this... This is a depicable way to do business. I would like two charges of 34.95 refunded with the original 1.95..this costs them nothing... There was no product consumed... This is shear greed... And will end up costing this company more than 71.00...I will not let this go

10/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a 7 day free trial membership at Peoplesmart.com. I cancelled my membership same day and got charged $40.00 for services not ordered. I wanted to do a people search. I was directed to Peoplesmart.com webpage. I ordered a 7 day free trial membership. "order on 08/13/2014! Your order number is XXXXXXXXX". The website at Peoplesmart is misleading. It stated 7 day free trial membership with peoplesmart. My cancellation email from Peoplesmart stated "In accordance with your request, your membership at PeopleSmart has been canceled. No future charges will occur and membership will not auto-renew". I had to enter my credit card # (Visa) for trial membership to peoplesmart. The website stated unlimited searches for 7 days. I did 1 background check as the Peoplesmart website says unlimited search membership. If I were to know that by doing a background check that it would cost me $19.95 I would not have elected to do a background check. No warning or anything from Peoplesmart website stating that a background check will cost me an additional $19.95. When I received my Visa statement I was charged $19.95 for background check and $19.95 for Identity Smart. Apparently when I cancelled my "free trial membership on X-XX-XX it doesn't even cancel the Identitysmart portion that I never signed up for. I called Peoplesmart and they refunded my $19.95 Identitysmart portion but not the $19.95 Peoplesmart charge for a background check that the site (peoplesmart)does not say will charge your card anymore that the 7 day free trial membership. Peoplesmart.com is a very misleading website that tricked me into charges totaling $39.90. I signed up for a free 7 day trial and nothing else. Peoplesmart.com did not inform me that additional charges would incur for a background check that the company makes believe is free from their website. I would like my $19.95 refunded for a misleading website that charged me for a service that Peoplesmart.com makes it appear is free. Misleading website charging customers additional fees while making it appear all is free with 7 day trial. Why would anyone sign up for a free 7 day unlimited searches if they knew they couldn't do a background check or would get charged a hidden fee of $19.95. When Peoplesmart.com says cancel subscription it should cancel all charges and not leave charges for Identitysmart that no one even signs up for. Fraud!!

Desired Settlement: I would like $19.95 refund to my Visa card that I used as only a method to receive my free trial membership. I was misinformed and mislead on the Peoplesmart.com website that additional charges would incur for a background check. Please refund my $19.95 charge to my Visa card.

Business Response: Initial Business Response /* (1000, 5, 2014/09/08) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/13/14. The customer's original purchase was for a $19.95 report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdentitySmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 9/4/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered a 7 day free trial and got charged $19.95 for a background check that appeared free from the peoplesmart.com website. Free means free, not charging a credit card for not showing the customer that this service is indeed not free. Misleading website!! I did one background check on an individual after seeing an advertisement from peoplesmart.com showing unlimited searches. I would have not ever willingly pay for a search that I thought was free from miswording and misleading website. Totally ridiculous. I needed to use a credit card to do my unlimited searches and once peoplesmart.com has my information they charged my card for misleading charges. Peoplesmart.com website needs to be way, way more specific on what will be charged once your credit card information is obtained so as not to trick consumers like I was. Refund my $19.95 please and I'll not use your website so I won't have to warn others of this scam through social media and the BBB. Free 7 day trial of unlimited searches means free to anyone in the USA! Not hidden charges and fees!!!! Final Business Response /* (4000, 9, 2014/09/16) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. The customer was issued a full refund of $19.95 for the IdentitySmart membership that billed on 8/21/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2014/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered a 7 day free trial membership at Peoplesmart.com. I cancelled my membership same day and got charged $40.00 for services not ordered. I wanted to do a people search. I was directed to Peoplesmart.com webpage. I ordered a 7 day free trial membership. "order on 08/13/2014! Your order number is XXXXXXXXX". The website at Peoplesmart is misleading. It stated 7 day free trial membership with peoplesmart. My cancellation email from Peoplesmart stated "In accordance with your request, your membership at PeopleSmart has been canceled. No future charges will occur and membership will not auto-renew". I had to enter my credit card # (Visa) for trial membership to peoplesmart. The website stated unlimited searches for 7 days. I did 1 background check as the Peoplesmart website says unlimited search membership. If I were to know that by doing a background check that it would cost me $19.95 I would not have elected to do a background check. No warning or anything from Peoplesmart website stating that a background check will cost me an additional $19.95. When I received my Visa statement I was charged $19.95 for background check and $19.95 for Identity Smart. Apparently when I cancelled my "free trial membership on X-XX-XX it doesn't even cancel the Identitysmart portion that I never signed up for. I called Peoplesmart and they refunded my $19.95 Identitysmart portion but not the $19.95 Peoplesmart charge for a background check that the site (peoplesmart)does not say will charge your card anymore that the 7 day free trial membership. Peoplesmart.com is a very misleading website that tricked me into charges totaling $39.90. I signed up for a free 7 day trial and nothing else. Peoplesmart.com did not inform me that additional charges would incur for a background check that the company makes believe is free from their website. I would like my $19.95 refunded for a misleading website that charged me for a service that Peoplesmart.com makes it appear is free. Misleading website charging customers additional fees while making it appear all is free with 7 day trial. Why would anyone sign up for a free 7 day unlimited searches if they knew they couldn't do a background check or would get charged a hidden fee of $19.95. When Peoplesmart.com says cancel subscription it should cancel all charges and not leave charges for Identitysmart that no one even signs up for. Fraud!!

10/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On September 11 I signed on to the peoplesmart.com service, but within minutes, finding it completely useless, I cancelled my membership. I received a confirming e-mail that my membership was cancelled, but then I noticed on my credit card statement that on Sept. 20 I was billed $19.95 from them. I contacted them to reverse the charge, and they said that I hadn't cancelled my IdentitySmart trial membership - I didn't even know I had signed up for that! Their website is completely misleading and deceitful. Product_Or_Service: Identity Smart Order_Number: N/A Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund I would like a refund of the $19.95 charged to my credit card on Sept. 20. When I cancelled my account, I meant that I wanted my account cancelled completely, and to have them charge me for something I never even signed up for his completely dishonest.

Business Response: Initial Business Response /* (1000, 10, 2014/10/22) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid our clearly on our website and all electronic correspondence, including the confirmation email the customer received on 9/11/14 The customer's original purchase was for a free background report with the purchase of a PeopleSmart Search membership as well as our IdentitySmart membership. On 9/11/14 only the PeopleSmart membership was cancelled, the IdentitySmart membership was left active. In an attempt to maintain excellent customer service and reconcile this matter we have already processed a full refund of the IdentitySmart membership once they contacted our service center directly on 10/18/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX.

10/21/2014 Delivery Issues
10/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I did an initial people search then closed my account. They kept it open and presented me with a bill. I did an initial people search then closed my account. They kept it open and presented me with a bill.

Desired Settlement: Close my account as of September 13, 2014 and refund all of the charges.

Business Response: Initial Business Response /* (1000, 5, 2014/10/01) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 9/13/14. The customer's original purchase was for a $0.95 Contact Information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company closed my account as requested.

10/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Paid $20.90 for "membership" on 8/25 (only day on which I use membership) & charged another $40 "membership" fees on 9/2. Only used service 1 day. Paid for membership and 2 background reports on 8/25 (total of $20.90 for memberships, $29.95 for reports). Did not use after 8/25. On 9/2, charged $30.90 for membership again. Called on 9/12 after seeing charges to cancel membership and complain about confusing "membership" system and dissatisfaction with reports. Company refused any refund. So, paid nearly $80 for 2 reports, which mostly contain information easily obtainable from other services for much less.

Desired Settlement: $30.90 refund for 9/2 memberships I never used. I chalk up the $50 I spent on 8/25 to my own stupidity.

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/24/14. The customer's original purchase was for a $0.95 Contact Information Report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdenitySmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the 2 charges on 9/1/14 of $19.95 each for a total of $39.90. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

10/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: company invites people to sign up for a trial period and invites them to un-sign when trial period ends. makes the un-signing difficult and tenebrous. I signed up for a free trial in december 2013. and unsigned immediately, but owing to the legalese web users are being placated with, and me in particular, I did not "un-sign" correctly and accidentally left parts of the "agreement" standing. company then charged monthly "membership" fees for months and months and says that the length of time I was billed for justifies the cost of the membership I was being charged, even as evidence points to the fact that I have never made use of the services the membership benefits supposedly entitled me to. This is a hook and sinker trick designed to support web apps which have no general application in real life.

Desired Settlement: $139.65, but excluding the June $19.95 payment already refunded in recognition of this problem.

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/1/13. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdenitySmart. We apologize but as outlined in our Terms of Use we're unable to refund charges more than 60 days old. 2.2 If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium Content. You may also request a refund by emailing *******@peoplesmart.com or by calling X-XXX-XXX-XXXX. All refunds will be made to your original method of payment for the transaction. All sales are final after 60 days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) One attempt was made to cancel the service, which was believed to have been successful. But the deviant nature of the hook and sinker system PeopleSmart employs to "maintain" its "customer base" hinges on quiet low level recurring charges on the customer's credit card and a sneaky way to not cancel the entire "membership" after the trial period is over, merely parts of it. There is zero evidence that the "customer" who was hooked this way ever used the "membership", which further supports this claimant's position that she meant to have the "service" cancelled immediately after the one unsuccessful attempt to "locate" a person was made. This complaint was lodged to warn other unsuspecting "trial members" that "membership" status will "accidentally" carry on long after the "trial member" thinks they've "cancelled" on what follows the "trial". Claimant recognizes that PeopleSmart is refusing to issue a refund for a service it offers but was not asked to perform. Claimant believes that this represents a form of malpractice. Final Business Response /* (4000, 9, 2014/09/25) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. We apologize that we could not come to a mutual conclusion with the customer on this issue. We have issued refunds up to the maximum of 120 days which is double of what our Terms of Use state and is the maximum our company allows. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 11, 2014/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Gratitude to the BBB bureau for addressing this complaint, however "small" the grievance may be, it was/is important to us that there be a place where people can expresse their positive or negative experiences with local businesses. In this case, and in our eyes, Peoplesmart remains a greasy parasite which attaches itself to the underbelly of its subjects for however long the ride lasts. Refunds ought to be "true" refunds, and the fact that the company continues to ***** foot around the "refund" issue by invoking an arbitrarily set statute of limitation illustrates the point perfectly.

9/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: you provided me information that I did not request. you are deceiving website and do not return phone calls per the phone number when you ACH debit a you provided me information that I did not request. you are deceiving website and do not return phone calls per the phone number when you ACH debit an account. I will not recommend your service as this service sucked and paid $23.00 for information I already had. I will be placing a report in the BBB for your poor representation of providing information and then 7 days later charging another fee. That is just GOD awful business. And not your website states you cannot cancel my membership and that I have to try back later? Really? Pitiful

Desired Settlement: Need to be true in their service... very deceiving and untrue in what they can provide.

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/25/14. The customer's original purchase was for a Background report for $9.95 and a Contact Information Report for $9.95 as well as a 7-day free trial search membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a refund of the membership once they contacted our service center directly on 9/5/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

9/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Advertisement said .95 for a ONE TIME fee. Company then charged $40 a month for services unknown. My husband signed up for a ONE TIME fee to look reverse look up a phone number. We were then charged after a few days for $40. Unknown to me the charges were under Peoplesmart. 2 charges for $19.95 under Peoplesmart were submitted for 7 months. Then they switched it to Peoplesmart and Identitysmart for 2 months. That is when I caught it. My husband is an online gamer and I had thought those charges were for a game. But when it changed to the Identitysmart as well I knew something was up. I asked him and he explained what happened. However, it has been a bit. He did the ONE TIME charge of .95 in September. Starting in October we were charged for the Peoplesmart. Upon contacting the company, we were informed it was our fault we didn't read the fine print. They refunded one month of charges. We were out $359.10 total. They refunded $39.95. We were never informed by any means that they were charging our account. No email was sent or mail or even a phone call. We didn't get an email from them until they could no longer charge our card. I am angered by the fact that they could get away with charging our card without any notification at all. If we had been notified by any means that they were charging our card, we would have cancelled it immediately. Maybe by notifying you and others they will fix that problem. I don't expect I will get any results for this action, but I need to get it out there that they have a bad business practice charging cards without notification to the consumer. Plus, they falsely advertise a ONE TIME charge if they then start charging your card monthly. FALSE ADVERTISEMENT! They should not put the (and then charge) part in small letters on some unseen page. They need to put that up front in LARGE LETTERS. I would call that bait and switch as well. They get you in with a ONE TIME charge and then just start taking your money. Like I said earlier, my husband is an online gamer and I had thought initially that the charges were for a game. Since he would get the email about game charges I didn't think anything of the charges until they changed it to Identitysmart. At that time I questioned my husband and that is how we came to find out that they had been charging us for a while. Again, I reiterate that I am upset that I was only refunded one month of the charges after I had explained this all to the company. Their attitude was "oh well, to bad so sad". So here I am filing a complaint against them for their actions.

Desired Settlement: I am seeking restitution of the remainder of the charges they took from me. I will settle for the $300 they owe me. I abhor their business practice of bait and switch, false advertisement and sneaky business practice of charging without acknowledgement from the client/consumer.

Business Response: Initial Business Response /* (1000, 5, 2014/07/23) */ Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and electronic correspondence. We have processed the membership cancellations and issued six refunds in the amounts of $19.95 each. On September 25, 2013 a Contact Report was purchased for $0.95 along with a 7-Day trial to PeopleSmart and a 7-Day trial to IdentitySmart. The purchases were itemized on the checkout screen prior to payment. The trials were not cancelled which led to monthly memberships for both PeopleSmart and IdentitySmart. We have an "All sales are final after 60 days" policy per our terms of service; however, we have doubled that and gone back 120 days in this case. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Due to the fact that they have not issued a receipt for the charges during the time in question I still request a full refund. The services they are saying were provided had not been made apparent to us. My husband reiterates that the initial charge was for .95 cents. Then we were charged 19.95 twice per month. NO RECEIPT or email until we had cancelled the card. They may have an "all sales final" but they didn't make it clear on the initial page. I feel that they fraudulantly charged us. From October until May they charged us twice under Peoplesmart. In May they changed it to one Peoplesmart and one Identitysmart. So, again, this sounds fraudulant. I will not be satisfied until I have a full refund from this. Their "60 days final sales" was not even on the page my husband used. It stated a ONE TIME charge. How does ONE TIME turn into recurring charges? So, I expect a full refund. There was never any confirmation of charges at any time until we cancelled the card. The email we received at that time was to ask us to renew our credit card information. I am not happy with their service nor with their business practice. Please ensure that I get a full refund.

9/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I asked to be unsubscbed 9-3-2014. Yet I was still billed $19.95 on 9-8-2014 I called 9-3-14 to unsubscibe because all the imformation I recieved from People smart was 10 to 20 years old I have not lived in *********** for 18 years yet rhats where they said I lived so I checked 2 other names witch gave me imformation from 20 years ago so I called and was told I would not be billed ,yet today I was billed $19.95. have tried to contact them all day but keep getting transfered.

Desired Settlement: I would like my $19.95 returnedand taken off there site.

Business Response: Initial Business Response /* (1000, 5, 2014/09/11) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/30/14. We apologize that the report did not include the information the customer had been expecting. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund for receipt number XXXXXXXXX for the amount of $19.95 when they contacted our service center directly on 9/9/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/15/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I was billed despite cancelling, and my money was not refunded. I was enrolled in services I did not request, and even though I cancelled, billing continued for several months. There has been no effort to fix the situation by the company, and I fear that they will continue to bill me despite all my efforts to cancel.

Desired Settlement: I would like a refund for all services charged from July forward, as well as for all items other than Peoplesmart that were charged in the months preceding.

Business Response: Initial Business Response /* (1000, 5, 2014/08/25) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/19/2014. The customer's original purchase was for a FREE background report which included a monthly search membership and a 7-day free trial for an IdentitySmart membership. We provided three different methods to cancel a membership including: calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. Neither the trial nor the membership was cancelled until 08/21/2014, when the customer visited our website, signed into their account, and cancelled the memberships themselves. This cancellation will prevent any future billing. As a courtesy, we also issued two refunds in the amounts of $19.95 for the most recent charges. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

9/15/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Used one of their services once - one time thing. Now they're charging me with something else every month through my credit card. I have used their phone tracker service once. I have a business and needed to verify a phone number. That company has, supposably, many different services. They have been taking an amount from my credit card ever since without me really noticing and without any sort of approval from me since. They took a monthly fee on my credit card for the past year I believe until i finally called my credit card company and asked them what that was. I was furious that i've been paying this without any conscent from my part; i had no idea i was being charged for this; a service i never knew about and signed up for. I believe that,s how they make their money. People don't notice because it's a small fee of 19 and 14 dollars and that's how they make their money. It is fraud completly. They had no right to take money for something I never agreed to and assume it would be okay. I want to be reimbursed for everything that they have taken and be compensated for the fact that they had no right to do what they have done.

Desired Settlement: I want to be compensated for mal practice and fraud. I am furious that they take money without approval and without people's knowledge.

Business Response: Initial Business Response /* (1000, 5, 2014/08/11) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/29/2013. The customer's original purchase was for a $0.95 phone report which included a single report on the individual they searched for and two 7-day free trials on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed four refunds, 3 for $14.95 and 1 for $19.95 once they contacted our service center directly on 08/07/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not accepting their response for the simple fact that I have used one specific service and was charged for other services which I had never accepted, had knowledge about and care to use. If I would not have noticed these charges, I d still be paying for a service I already have through my credit card. I am furious at the thought that they could get away with it while, im sure, I am not the only victim of their scams. I want them to be punished to the full extent of the law as well as being compensated as a punishment to them. I want 500,000.00 Final Business Response /* (4000, 9, 2014/09/01) */ Thank you for contacting FreePhoneTracer.com We believe we have adequately addressed the customer's concerns for this inquiry. The customer has been refunded all charges up to 120 days, which is the maximum we can do. Our terms of use are clearly laid out on our website and all electronic correspondence sent to the customer regarding their purchase. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXX-XXXX.

9/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I used peoplesmart.com to do a background check on myself. I understood that the site was for profit and knowing that I only needed the one report, I selected the payment option that I seemed right for my needs, the 1 month unlimited membership for $19.99. I incorrectly believed that this would be a one time charge allowing me access to the service for one month and at the end of the month I paid for my access would be terminated. Fast forward five months and I realize that I have been paying for the "membership" each month. I feel that this is a deceptive manner to get people to sign up for re-occurring charges, especially when the one month option is just one of many options with longer terms that are listed at check out. I am guessing there is fine print as to the billing practices (I could not find this info on the website) this company uses, but I feel that the consumer should be better informed of what they are agreeing to. Product_Or_Service: 1 Month Unlimited Membership Order_Number: #XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would greatly appreciate a refund for the 4 subsequent months I was charged for the service that I did not use. I do not believe this would constitute any hardship on the company as I did not request or use any of their resources. I would also hope that the company would be more transparent with the way that they bill their customers.

Business Response: Initial Business Response /* (1000, 10, 2014/09/03) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/4/14. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the 6/4/14, 7/4/14, and 8/4/14 charges of $19.95 each. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 12, 2014/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/10/2014 Delivery Issues | Read Complaint Details
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Complaint: I ordered the online service of looking for a phone number. My memory is that I was given the option of a monthly membership for services or a charge of 95 cents. I chose the one time charge, or so I thought. My credit card had 2 charges, one for 95 cents and one for 19.95. When I called to cancel the charge and membership, I was told that the initial offer did specify that I would be charged a monthly fee if I did not cancel within 7 days. In looking at the copy of the initial offer, it does not make that clear in the main body of the offer. It does say I will be charged a monthly fee but only in tiny letters at the very bottom of the page. These tactics are deceptive and unfair. The page was written specifically to deceive. I thought I had been very careful to avoid any agreement to further charges. Product_Or_Service: online data information Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like a refund if that is possible. If not, I would like to warn others about the deceptive practices of this company.

Business Response: Initial Business Response /* (1000, 10, 2014/08/29) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 7/24/14. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 13, 2014/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/5/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: People Smart did not notify us that they had begun billing for a subscription; in fact, three of our corporate accounts were being charged. Apparenty we used a PeopleSmart search, on a free trial basis; however, we were not asked to continue membersehip at the end of that time. At one point we had three memberships on our corporate credit card. To date we have spent more than $300 for services we did not use.

Desired Settlement: I would like people smart to refund everthing except the first months's billing.

Business Response: Initial Business Response /* (1000, 8, 2014/08/20) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 1/31/14. The customer's original purchase was for a $0.95 report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed 3 months of refunds once they contacted our service center directly on 8/5/14. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

9/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I signed up for a free trial, in which I quickly UN-subscribed from and was still charged 19.95. I was charged after I canceled my free trial well before it expired. They charged me 19.95 still. I emailed to let them know and get a refund. They responded that 'We are not showing any charges or fees that have been accessed to your account', though my bank statement proves otherwise. It is a scam and they take advantage of people that trust their service. I am a teacher and a grad student, I can't afford to be taken advantage of.

Desired Settlement: Refund to my account for 19.95, as quickly as possible.

Business Response: Initial Business Response /* (1000, 5, 2014/08/12) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/16/2014. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

9/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Company will not let me cancel membership for 6 months. I was trying to find website to search county records and thought this website was it. So I purchased 6 month membership for $59.70 thinking I could find what I was looking for only to find out after you enter a name it will tell you if there are any records but wants more money to show you what they are and who knows how much to print! Found it very deceitful and tried to cancel membership since I had just purchased it minutes ago and they will not let me cancel till the 6 months are up so my $59.70 is down the drain! Website is very deceitful especially when it pops up when you google County records and it indicates you can get a copy of a estate probate.

Desired Settlement: At least 5 months pro-rated of the membership but I think they should refund the whole amount of $59.70

Business Response: Initial Business Response /* (1000, 5, 2014/08/25) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/22/2014. The customer's original purchase was for a $59.70 6-month membership on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 08/22/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/26/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I used this service only one time to search for an address for a birthday card. I signed up for a free service. It ended up not being free. I have been charged for this free service for 2 months. It is very hard to navigate on their website to cancel the service. I am not a senior, however, I am hovering near that age. I have been duped. If I had been notified by this service I would have canceled immediately.

Desired Settlement: I would like the company to refund the months that they charged on my Master Card.

Business Response: Initial Business Response /* (1000, 5, 2014/08/07) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/01/2014. The customer's original purchase was for a $0.95 Contact information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $59.85. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

8/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went to www.peoplesmart.com and signed up for there service. They have auto billing every month unless you cancel, there is no optinon to cancel on 7/28 I went to www.peoplesmart and signed up for their service. They auto bill you every month unless you cancel. Their website has a help menu that tells you where to navigate to cancel the service but when I follow the direction the page does not have a cancelation option. I want my service canceled.

Desired Settlement: I want my service canceled.

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/27/2014. The customer's original purchase was for a Free Background Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Unlimited Phone + Work + Contact + Criminal membership. The customer contacted us on 7/30/2014 and the membership was cancelled. The membership was not cancelled within the 7-Day trial so the customer was billed for the first month at $19.95.

8/19/2014 Delivery Issues | Read Complaint Details
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Complaint: There website is deceiving. If you go to their website and try to get information you will not get anything for "free" as they advertise. Once you pay the $19.95 to maybe get the information you will be charged that each month without your knowledge. They will tell you you need to call and cancel, but that is not very obvious on the website. They whole thing is a scam and ripoff. I called and asked for a refund of everything past the first charge and I got a sarcastic **** telling me I am out of luck. Every consumer needs to be warned to stay away from this company. This started in March of 2014 and they got four months out of me before I noticed what they are doing. Dumb of me, I know, but people are busy and this is just the kind of scam that people get away with when others are busy and working hard.

Desired Settlement: I want my credit card refunded for all the months they took my money, not just the last. They owe me $40.00

Business Response: Initial Business Response /* (1000, 5, 2014/07/30) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/10/2014. The customer's original purchase was for a $0.95 Public Records report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. We apologize for any confusion; the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $39.90. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

8/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When I ordered a report from this company for $19.95, I had no idea they would continue to make charges to my credit card of $19.95 per month. I ordered one single report from PeopleSmart on June 27/2014, which I understood cost $19.95. This was verified by the company in the following email: PeopleSmart Hi ******, Thanks for your order on 06/27/2014! Your order number is XXXXXXXXX Background Report - $19.95 1-Month Unlimited Search Membership (7-Day Free Trial) - $0.00 Total: $19.95 Note: your bank statement will reflect a charge from "INF*PeopleSmart.com". You'll notice that there's nothing at all in this email to suggest I had signed up for anything other than a one month search membership. For that's all that I did agree to. However, when I received my credit card bill today, I was horrified to discover that they have continued to charge me $19.95 per month without my authorisation. Their business practices are also deceiving when it comes to what one receives with a membership. All they are providing is basic information that can be found in the White Pages for free. If the customer wants an in depth report, which includes court records, they want an additional $29.95 over and above the monthly membership fee of $19.95.

Desired Settlement: I want my master card credited with the unauthorised charges that were made to it for July and August of this year. These total $39.90.

Business Response: Initial Business Response /* (1000, 5, 2014/08/19) */ Thank you for contacting PeopleSmart.com. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/27/2014. The customer's original purchase was for a $19.95 background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. In an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 08/16/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

8/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for what I understood was a one time charge for a one time search for a person. I signed up for what I understood was a one time charge for a one time search for a person. Then I find out later that my PayPal account was charged again for a one month charge for membership to their site. Their web site does not clearly state that the one time service is actually a 7 day trail and if you don't cancel after 7 days that you're going to be charged automatically for membership each month unless you cancel. So my 0.95 USD try turned into a 19.95 USD charge.

Desired Settlement: I want my 19.95 USD refunded to my Paypal account, because your site is not clear on what your purchasing when you want a one time search charge for 0.95 USD.

Business Response: Initial Business Response /* (1000, 5, 2014/07/22) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/18/2014. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. The $19.95 was refunded to the customer when we were contacted directly on 7/22/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

8/6/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Requested cancellation of membership, still was charged I signed up for freephonetracer.com's trial membership on July 7, 2014, order #XXXXXXXXX. When I realized the trial membership only allowed for one free phone search, I emailed the site, requesting my account be cancelled. The description of the monthly charge is "1-Month Unlimited Search Membership", however you cannot search without buying credits for reports. They charge $19.95 per month just for 'membership' that gets you absolutely nothing. In order to look up a phone number, you must purchase credits, which are ridiculously overpriced. Now, today, I have been charged $19.95 for a service I requested to be cancelled a week ago.

Desired Settlement: Full refund of the $19.95

Business Response: Initial Business Response /* (1000, 5, 2014/07/17) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we appreciate the chance to address this matter. In looking at the Order #XXXXXXXXX a dispute has been initiated with PayPal. Once a dispute is created with PayPal a refund will be granted when their dispute process is complete. The membership has been cancelled so there will not be charged going further. If there are any further questions please contact us at XXX-XXX-XXXX.

8/4/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Their advertisements all claim it is a free service. It is NOT. You must pay for the information you want. I have used their service due to the fact that they claim that their service is FREE. Well, its not free. If you look up a phone number and they find a name associated with it you have to PAY to get that information. Nothing is free except to type in a phone number.

Desired Settlement: They should stop the "FREE" part of their advertisement. It is NOT a FREE service yet the word FREE is in their title of the business/site.

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ We understand that there could be some confusion about our Premium Reports. We provides free information about phone numbers including issuing location, line type, carrier, and more. To find out the owner's name and address for a cell phone or unlisted number, you'll have to purchase the information. Since cell phones and unlisted numbers aren't public records, they cannot be provided free through our website. This is true wherever you go online, not just at our website. If you purchased your membership and were under the impression you would get unlimited reports (with mobile phone owner's names) we apologize for the misunderstanding.

8/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I provided the information requested on the their website to reset my password so that could cancel my subscription. I have not received it yet. According to their website this is all that was required to set the password...Forgot your password? Type in your email to reset it. Account Email Reset I checked the spam and junkmail and there were no prompts to reset Free Phone Tracer Support To Me Jul 7 at 1:30 PM Hello, Thank you for contacting FreePhoneTracer support. We appreciate that you took the time to send us your concerns. This is an *AUTOMATED REPLY* not meant to be impersonal but just to let you know what we have received your support request. We will work on a resolution for your request in the order it was received. Expect that you will hear back from a Member Services Representative in 2 business days or less (usually less!). Our team is working hard on a response to you 7 days a week from 7am to 6pm CST. If you have not received a response, please check your bulk or junk email and folders as your email may have routed our response there. IMPORTANT: We want to assist you as quickly as possible so please do NOT re-send your inquiry in a separate email, as this will only slow down our response to you. If you have additional information regarding this inquiry, do REPLY to this message and it will be added to the support request automatically. Thanks for choosing FreePhoneTracer.com. We appreciate your patience, have a great day, FreePhoneTracer Member Services Team To Free Phone Tracer Support Jul 7 at 1:40 PM I want to reset my password, I really don't want to wait at least two business days to do so. In addition, I checked the bulk mail, and spam and there was not a prompt for a password reset at all. Not yesterday or today. Free Phone Tracer Support To Me Jul 7 at 7:12 PM Hello ******* *********, Thank you for contacting FreePhoneTracer about your account. We apologize, but with the information you have provided we're unable to identify your account. If you could provide us with some additional details we should be able to locate it. We'll either need the order/receipt number that was emailed when you completed a purchase or the email address that you received your order confirmation at, and the first and last name that was used to create the account. The email receipt that you received from us would have come from *******@FreePhoneTracer.com. If you're having trouble locating the email receipt it may have gone into your junk/spam folder. Once we're able to locate your account in our system we will get right back to you regarding your inquiry. Thank you for being a valued FreePhoneTracer customer and for taking the time to contact us. Please let us know if there's anything else that we can help you with. Sincerely, ***** J. Member Services Representative (When responding to this support ticket PLEASE MAKE SURE to reply to this email so that your ticket number is included in the subject line. This will expedite your support request.) 07/07/2014 10:30 - ******* ********* wrote: Full Name: ******* ********* Email Address: *********@yahoo.com Confirm Email: *********@yahoo.com Support Department: Other Message: Yesterday I put in my email address to reset my password because I forgot the original one. When I checked my email yesterday and today and nothing was sent to my email address to reset my password. I need this taken care of a.s.a. p. Thank-you. Client IP Address: !value not found! Reply, Reply All or Forward More Me To Free Phone Tracer Support Today at 7:21 PM I never received a ticket number and I feel like you are trying to give me the run around. I did what the prompt asked and I haven't got any results....like my password. If you can't provide it you can cancel my subscription and save me the time. You already have my information via the email that was sent... 07/07/2014 10:30 - ******* ********* wrote: Full Name: ******* ********* Email Address: *********@yahoo.com Confirm Email: *********@yahoo.com

Desired Settlement: I want my subscription canceled before I get charged again.

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ Thank you for contacting PeopleSmart.com. We apologize, but with the email provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. If an additional email, Order number, date of purchase, last 4 of the card charged, or zip code could be provided we should be able to locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

7/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They lied on their online advertising claiming the search results are provided free. Then REQUIRE PAYMENT to do get the results. Their paid ads online say results are free, but after you invest time and effort to get provide the information, they refuse to provide results without payment. If they admit this upfront it would not be a problem, but this is an outright lie. They should be REQUIRED to provide the results as advertised.

Desired Settlement: Either provide the results free as advertised, or tell the truth in the ads.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

7/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called the customer service line in February 2014. When I asked to cancel, I was treated poorly by the person I spoke with. It was not canceled. I called around the first of February 2014. I asked to cancel my account. I gave my information to a person that answered my call. The person, a male, on the other end of the line was very rude and told me he could not cancel my account. I asked who would be able to help me. He left me on hold. When he came back, he told me he could not refund February 2014 charges but could cancel moving forward. I accepted these terms. I had been assured that nothing more would be charged to my account. I believed him. I was reviewing my Paypal account again this day, July 1st 2014. In that review, I saw charges to freephonetracer.com. I called the customer service number provided. I spoke with Logan, he was not rude, I told him what had happened and that I was experiencing charges still on an account I had canceled in Feb. He told me that he could cancel my account but that he could not refund any monies. I asked for his supervisor, he told me that all of the supervisors were in a meeting and that was the best he could do. I asked him if he was certain that his supervisor was not available. He asked me to hold. He then connected me with a man who identified himself as his supervisor, ****. I reviewed my issue with ****. He said he would "escalate" a refund of $60.00 to my account today and be sure that it was canceled. I thanked him for that however the refund I would expect to receive was $100.00 going back to Feb 2014, not $60.00. I told him that was not good enough as I cancelled in Feb 2014, I would expect a refund going to that date. He told me that there was no record of my call in Feb 2014 so I must not have called. I told him that it is not my fault if the person who I spoke to did not document my request and call. ****, told me it was impossible for someone not to document my call. I asked how they log in my information, he refused to answer me. He told me again it was impossible for my call not to be logged in. I asked how is it impossible. He told me that it "would never happen because if the employee didn't log in the call they would be fired." I then asked if anyone had been fired since Feb 2014? I asked him if it was possible for someone to call in, the person who takes the call not to document it, and for it therefore not to be recorded in the system. **** offered no answer, and told me that "I have allowed you to speak with me, and I have refunded the allowable amount, of $60.00." I told him that was not good enough and asked on multiple occasions to speak with his supervisor. He told me that there was no one else for me to speak with. I asked again to speak with his supervisor and he told me that this was as high as I could go with my complaint. I told him that I knew that was not accurate and that I would be contacting the better business bureau, the AZ atty general's office, Google, etc to complain. He was very rude, and said I was threatening him. I told him that I was simply letting him know my next steps and that I wanted the remainder of my refund. I asked to speak with his supervisor again. He told me "this is as far as you are going to get." When I said, this over $40.00, he hung up on me and ended our conversation. I then began to write the BBB and the others that I discussed in our conversation.

Desired Settlement: I want $100.00 refunded to my account and a total cancellation of the service, with a confirmation from the appropriate supervisor that this has been done.

Business Response: Initial Business Response /* (1000, 5, 2014/07/05) */ Hello *******, Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/16/2013. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a 4 full refund of $19.95 once they contacted our service center directly on 7/1/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Kind regards, **** B

7/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Continued Charging my CC after cancellation of service. On 12/7/2012 I ran one report for a total of $0.95. This report came with a 7-Day Free Trial. I then visited the website within the 7-Day Free Trial and cancelled my membership. I have never visited the website since then nor have I used any of its services. I just found out that peoplesmart have been billing my card since 12/7/2012 for a total of $339.15 for services not rendered. I am kindly asking please credit my account the $339.15. Thank you.

Desired Settlement: I am kindly asking please credit my account the $339.15. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2014/06/12) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/07/2012. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a refund once they contacted our service center directly on 04/03/2014. Four refunds of $19.95 were issued. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. At that time we went back 120 days out of courtesy but no further refunds will be issued. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) PeopleSmart billed $339.15 for services not provided!!!! PeopleSmart can easily verify that I have never been back to the website and never used the services. Obviously judging by the very large number of complaints on BBB and other websites PeopleSmart lure people with the trial period then conveniently don't cancel the membership and continue to bill. Most people that have numerous transaction don't pay attention to these small transactions and peoplesmart get away with billing thousands without providing anything in terms of service. Final Business Response /* (4000, 9, 2014/06/25) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2014/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) PeopleSmart is consistently avoiding the point that I had cancelled my membership within the 7 day trial. And continued to bill me even though I have never been back to the website. A very sneaky approach to making money but I guess that why there are so many complaints on BBB and others against PeopleSmart.

7/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: After supposedly having my peoplesmart.com subscription cancelled and account deleted I am still being charged. I have attempted to cancel services 3x In May I signed up for peoplesmart.com's services in order to obtain one of the reports they advertise. According to peoplesmart.com I was supposed to get one month of free trial services, but after receiving the report I paid $0.99 for using my PayPal account I was unsatisfied and cancelled my service that same day, May 20, 2014. On May 28, 2014 I was charged $19.99 by peoplesmart.com, which they took from my PayPal account directly. I immediately complained and requested my account be deleted and subscription cancelled. I also asked for a refund, which I received on May 30, 2014 in the amount of $19.34 to my PayPal account. To my surprise a charge was posted on my USAA checking account from peoplesmart.com on May 29, 2014 in the amount of $6.52. I was then refunded $6.52 back to my USAA checking account on June 2, 2014. And then today, June 16, 2014 another charge from peoplesmart.com showed up on my checking account although I never gave them my debit card number or authorization to charge my checking account in any way. I even disconnected my USAA account from my PayPal account because of the previous $6.52 charge. The amount I was charged on June 16, 2014 is for $19.95. The amount is still pending, but I'm not sure how they were even able to get the billing information from my bank to charge me. I immediately called my bank but they can't dispute the charge until it has been posted and is no longer in pending status. They said I may have to close my account completely and reopen another one, which will cost me several hours of my time. I could not contact peoplesmart.com by phone, but I went onto the site and plugged in my old credentials and voila - I was logged in. They hadn't cancelled my account or deleted my information at all! I took the required steps to cancel my account again and received the same confirmation message as before saying my account is closed and subscription services cancelled. Of course I'm not content and am pretty sure I will have to close my bank account and open a new one because of these unauthorized charges.

Desired Settlement: I want the $19.95 that was charged on June 16m 2014 refunded to me in whole. I also want another $1000 for the time I have had to take challenging these charges and the trouble I will have to go through to close my bank account and open a new one. This is valuable time that I could have been using to work rather than to challenge unauthorized charges to my bank account. This is the least peoplesmart.com can do at this time. I'd also like them to remove all information about me from their computers and servers, as they are not a trustworthy company and do not deserve to have my phone, address, bank account info, names, or any other personal information about me that they can give to others or use to cause further damage to my financial or other situations. Thanks.

Business Response: Initial Business Response /* (1000, 5, 2014/06/19) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/07/2014. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. The customer signed into their account to cancel on 6/16/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/06/20) */ Thank you for your service. I received an email today, June 19, 2014, from peoplesmart.com saying they will refund me $19.95, but that the refund may take several business days before it shows up in my bank account (it hasn't yet). I won't be satisfied until the refund is complete (i.e. shows up in my bank account) and I am ensured that I won't be billed for this service again. I also still want peoplesmart.com to send me some type of documentation showing that they have indeed deleted my personal information from their computers, servers, system, software, etc. That means my first, middle, and last name, addresses, phone numbers, financial information, or any other personally identifying information they may have about me is completely erased, deleted, removed, and made unrecoverable from their company's record database. Below is a copy of the email they sent me. At this point I do not want to contact this company anymore, but am hoping that the BBB will continue to help me completely resolve this dispute. Thanks again for your services. Copy of email from peoplesmart.com: Hi *****, We've processed a refund in the amount of$19.95 for your order #XXXXXXXXX with PeopleSmart. The refund should appear in your account in the next 2-3 days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. Sincerely, The PeopleSmart Support Team On Thu, Jun 19, 2014 at 6:05 AM, Better Business Bureau <**********@bureaudata.com> wrote: Thank you for contacting your BBB regarding your complaint. Your complaint was received by the BBB on June 18, 2014 and has been assigned case# XXXXXXXX in our files. Please make a note of this number for future reference. Your complaint has been applied to the following business: Inflection ******* ***** ** XXXXX The case has been reviewed by one of our Dispute Resolution Specialists and has now been forwarded to the business for their response. Should you hear directly from the company and the complaint is resolved, please notify us immediately. Final Business Response /* (4000, 9, 2014/06/27) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have still not been assured by People Smart that they won't bill me again next month. They have yet to provide any documentation showing me that my account is closed and deleted and personal information removed from People Smart's computers, hard drives, and servers. Once this is addressed I will be satisfied.

7/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company continues to charge monthly despite inital refund but will not follow up with month unauthorized charges. Two charges to my credit card of $19.95 each, one in May and one in June. Phoned last month and was told they would issue credit but did not. Phoned today and was told they would credit both months. I did not order anything from them and I am the only person who has acces to my computer and my credit card.

Desired Settlement: Two charges of $19.95 each.

Business Response: Initial Business Response /* (1000, 5, 2014/07/01) */ Hello *****, Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 5/5/2014. The customer's original purchase was for a $.95 Contact Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Monthly membership. We provided three simple methods to cancel a trial membership, including calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 6/26/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Kind regards, **** **** Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) If there was any section to cancel what they refer to as membership, it was in fine print and not readable to me. The fact remains that I had to contact them twice before I got any result. Their customer service is not their priority. Like many businesses, they only hope that the recipient of their charges does not check their monthly billings. Thank you for your response to my complaint. Final Business Response /* (4000, 9, 2014/07/15) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a full refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 11, 2014/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CHARGED MY PAYPAL ACCOUNT UN-AUTHORIZED. CAUSED ME A $45 NSF FEE FROM MY BANK PURCHASED A 99 CENT TRIAL--THEY THEN TRIED TO CHARGE MY ACCOUNT $19.95 WITHOUT PERMISSION WHICH CAUSED ME A $45 NSF FEE ONMY BANK ACCOUNT ADDITIONAL DETAILS: Case is being handled by another organization: PAYPAL

Desired Settlement: I WOULD LIKE THE $45 I AM OUT RETURNED TO ME

Business Response: Initial Business Response /* (1000, 5, 2014/06/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/11/2014. The customer's original purchase was for a 7-day free trial on PeopleSmart. The trial wasn't cancelled within 7 Days which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 05/23/2014. The customer is requesting us to refund bank fees. They would need to contact their bank in regards to this matter. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) called and cancelledif they are not "smart" enough to cancel not my fault. Yes signed up for 1week trial for $0.95 and tried 3 numbers (1 being my own) and they could come up with NO information on any of the numbers Final Business Response /* (4000, 9, 2014/06/17) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. We can not refund for a fee we did not charge. The customer has received a courtesy refund for the membership and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) this is a scam company and warn other not to use it. As soon as they tried an UN-AUTHORIZED debit from my account I immediately complained. They did not have authorization for any payments from my account and as such I was charged for a payment out of an account I was not expecting I was charged NSF fees. Had this company NOT done an UN-AUTHORIZED debit, these fees would not have been charged. Thus this Company is directly responsible for these fees.

7/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a service from this company with the title of "1 month unlimited search" for $22.86, which renewed without my permission for 10 months. I purchased a service from this company with the title of "1 month unlimited search" for $22.86 in May 2013. They renewed this service for another 10 months, authomatically and without my permision, and even without sending any monthly email or estatement to me. I originally used my wife's credit card on the account so during the past 9 months I wasn't aware of their charge. I have not used their service in the past 9 months. My wife asked me about this recurring charge yesterday 4/30/12. I called their office they were closed. I called the credit card company not to pay them anymore. Today (5/1) I called their office and cancelled my account and requested refund for the last 9 months. The lady who answered was ***** (ID ***** She refused to pay refund. I asked them how they renewed my service without my permission, she said that's her company's policy. How can a service which says in the title "1 Month unlimited search" service so directly, has a authomatic monthly renewal in it, without even sending monthly email, estatement or notification to a customer? I would like to request a refund for 9 months charge of $22.86/month for a total of $205.74.

Desired Settlement: I would like to receive a refund for 9 months charge of $22.86/month for a total of $205.74.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/01/2013. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and $22.86 monthly membership on PeopleSmart.com, which is the reason they were charged. In researching the request we've found the customer was refunded for 2 charges of $22.86 for 03/2014 and 04/2014 on 05/03/2014. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. http://my.peoplesmart.com/psp.aspx?_act=terms "5. Guarantee Our Products are backed by a 100% satisfaction guarantee. If you cannot find the results you are looking for, a support agent will assist you with your search. You can reach our support department at X-XXX-XXX-XXXX. If no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchase. All sales are final after 60 days." If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the company's explanation because of the following: 1. Even during this investigation the company is trying to misrepresent the facts. They say "their investigation revealed that I received two months of refund", but they don't say how this "miracle " happened. As I mentioned in my complaint in spite of my request they declined any refund. However my credit card company (American Express) has this policy that they can ask for 60 days of refunds for services under dispute. So the company was forced to refund this and it is not something that did as a good will gesture. 2. The company has not explained the misleading name for the service that they offered to me. The name of the plan is "One month unlimited services". If this is not a false advertisement and deception, I don't what is. 3. The company says that they sent me a statement on 5/1/2013. Even though they automatically renewed my "monthly" service for the next 10 months, they didn't send any monthly statement. Is it their practice not to send any monthly bill or statement? 4. I would like them to let us know that if they provided me with any other services other than one time initial background check. The fact that I used yheir service only once, supports that the service that I hired them for was only a one time service. I was not aware and I was never told that that I had been enrolled and charged automatically (without my consent) month after month for 10 months. Final Business Response /* (4000, 12, 2014/06/12) */ Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/01/2013. We have resent the original receipt which indicates there will be a monthly charge unless otherwise cancelled. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old.Out of courtesy we extended the refunds out to 120 days but will go no further. Final Consumer Response /* (3000, 10, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the company's explanation because of the following: 1. Even during this investigation the company is trying to misrepresent the facts. They say "their investigation revealed that I received two months of refund", but they don't say how this "miracle " happened. As I mentioned in my complaint in spite of my request they declined any refund. However my credit card company (American Express) has this policy that they can ask for 60 days of refunds for services under dispute. So the company was forced to refund this and it is not something that did as a good will gesture. 2. The company has not explained the misleading name for the service that they offered to me. The name of the plan is "One month unlimited services". If this is not a false advertisement and deception, I don't what is. 3. The company says that they sent me a statement on 5/1/2013. Even though they automatically renewed my "monthly" service for the next 10 months, they didn't send any monthly statement. Is it their practice not to send any monthly bill or statement? 4. I would like them to let us know that if they provided me with any other services other than one time initial background check. The fact that I used yheir service only once, supports that the service that I hired them for was only a one time service. I was not aware and I was never told that that I had been enrolled and charged automatically (without my consent) month after month for 10 months.

7/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I HAVE BEEN RECEIVING CALLS FROM PEOPLE I DO NNNNNNNNNOOOOOT RECOGNIZE EVEN AT NIGHT. I DO NOT LIKE THIS AT ALL.

Desired Settlement: NOTHING TO DO WITH MONEY JUST CALLS.

Business Response: Initial Business Response /* (1000, 5, 2014/06/27) */ Thank you for contacting PeopleSmart.com. We do not make outbound calls to customers. All of our contacts are via email or inbound phone call. With the information provided we're unable to identify any account for this customer in our system. We would need some additional details to be able to locate the customer's account if they have one with us. The e-mail address provided did not help locate the account. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

7/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Membership was cancelled on May 31, 2014 - however I am still being charged the monthly subscription fee. On May 31, 2014 I requested to cancel my membership and received a confirmation email stating my membership was cancelled and that I would incur no further charges - however I was charged the monthly subscription charge again on June 17, 2014. There is no phone on the PeopleSmart website so I am not able to call them to discuss in person. I have tried to contact PeopleSmart via their "email" link but their website will not allow me to submit my email since it concerns "cancelling my membership" and directs me to manage my account - where I have again requested to cancel my membership - which was ALREADY cancelled on May 31, 2014.

Desired Settlement: I would like to be refunded the $19.95 monthly subscription fee and again, receive confirmation that I will not incur any further charges.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/8/2014. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a partial refund once they contacted our service center directly on 06/21/2014 for $16.63. On 6/22/2014 we issued the remaining amount of $3.32. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

7/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: INTERNET ADD FOR BACKGROUND REPORT (REPORT ONLY) IS $29.95. $39.95 IS THE CHARGE MADE. I TALKED WITH THEIR EMPLOYEE & RECEVED NO EXPLATION FOR THE ADDITIONAL CHARGE. SHE KEPT COMMING UP WITH ADDITIONAL PRICES AND WOULD NOT RECONIZED THE $29.95 ADVERTISED.

Desired Settlement: $10.00

Business Response: Initial Business Response /* (1000, 5, 2014/07/01) */ Hello *******, Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 6/1/2014. The customer's original purchase was for a $39.95 Background report, which is the reason they were charged. Out of courtesy, we had processed a refund of $39.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Kind regards, **** B Initial Consumer Rebuttal /* (2000, 7, 2014/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) THEY SAID THEY WILL REFUND THE TOTAL $39.95 ON MY CREDIT CARD.

7/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: advertising meant to deceive. BBB endorsement meant to deceive copied from search results: Find Any Name By Phone # - FreePhoneTracer.com‎ Adwww.freephonetracer.com/‎ 1) Enter Any Phone Number For Free 2) Get Full Owner Info - Try Now! Rated A+ – The Better Business Bureau Free Phone Tracer has 170 followers on Google+ Trace Cell Phone Numbers Search By Address we know that only typing the search number is "free" something that costs nothing to begin with so a deception. But to have the gall to use the BBB A+ rating as another means to deceive. You should call out these businesses on it. I am filing this complaint because there is a clear intent to deceive about what is free and trick people into choosing their site.

Desired Settlement: stop using the word free..its not free. they clearly want you to believe that the results are free. The truth is: there is no charge to type the number in the search box, that's it. the search results cost. TAKE AWAY THE BBB A+ RATING. that they are also using and should not have for using deception. Deception is dishonest, is unfair to the consumer.

Business Response: Initial Business Response /* (1000, 5, 2014/06/11) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the "acting dumb" response. This is not about an account. Their adds are meant to make people think that their search results are free and that they are endorsed by the BBB. This is abundantly clear from their online description of their service as is their deceit once you click on their listing. Final Business Response /* (4000, 9, 2014/06/19) */ We understand that there could be some confusion about our Premium Reports. FreePhoneTracer.com provides free information about phone numbers including issuing location, line type, carrier, and more. To find out the owner's name and address for a cell phone or unlisted number, you'll have to purchase the information. Since cell phones and unlisted numbers aren't public records, they cannot be provided free through our website. This is true wherever you go online, not just at our website. If you purchased your membership and were under the impression you would get unlimited reports (with mobile phone owner's names) we apologize for the misunderstanding.

7/7/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Being charged for service that I never authorized or used.Have been charged $19.95 per month since April, 2013. Did not catch charge on bill, tillnow Just caught a charge on my recent Citicard from Peoplesmart company that I did not recognize. Called them to find out what that charge was for. They said that I signed up for their service last April 2013. I have never signed up for their services, nor can I find any proof that I did sign on with them. I have never used the service as I had no reason to use such a service. I never caught the charge on my statement until this month's bill, which ended May 14, 2014. They refuse to reimburse me for the charges. They will only credit my account for the time remaining this month. They will cancel the service, as well. I feel that I was tricked, somehow, into becoming a member of their services. I expect full reimbursement from them.

Desired Settlement: The charges that I have paid for, beginning April, 2013 to billing of April 2014. That is 13 months @ $19.95 per month, for a total of $259.39, I expect the charge for the month of May will be credited to my Citicard, as they promised.

Business Response: Initial Business Response /* (1000, 13, 2014/06/13) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/15/2013. The customer's original purchase was for a $0.95 COntact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we have refunded the past 120 days worth of charges. The customer's refund request has been processed for receipt number XXXXXXXXX for the total amount of $79.80. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 15, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their technique for gaining customers is a dishonest method to trick people into becoming subscribers. It is one that I should have been more careful in participating. However, why should I be held to pay for a company's devious methods in obtaining sales. This practice should be outlawed. At least a warning should be sent to prospective customers. I expect to be fully re-imbursed ******* Final Business Response /* (4000, 17, 2014/06/17) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 21, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not accept a token credit. I did not give them permission to make charges to my credit card. They use methods to gain your confidence and then, without your permission, bill your credit card, as if you did order the service. I never used or where aware of the service. They did not send any notices to me. My negligence was in not discovering the charges being made to my credit card until many months went by.

7/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The site makes it impossible to cancel the service online. You must call a number in order to cancel and that number is a voicemail. The site makes it impossible to cancel the service online. You must call a number in order to cancel and that number is a voicemail. my account id is ***@*************************. I have left several message and I have not received a call from their customer service.

Desired Settlement: The last three months of service charges for $60.

Business Response: Initial Business Response /* (1000, 5, 2014/06/17) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority. On 06/12/2014 we received contact to cancel the membership and there will be no further charges. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

7/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplesmart has not removed my listing from their website after I've asked them to remove my listing twice. I've asked Peoplesmart twice to remove my information from their website. They have not done so.

Desired Settlement: To remove my information from their website as soon as possible!!

Business Response: Initial Business Response /* (1000, 8, 2014/06/04) */ Thank you for your response. We respect privacy. That is why we have an Opt-Out process built into our website. As a courtesy, we have removed this individual's information from the search results on our website. They will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our website. If they have any further questions or concerns, they may contact us at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 10, 2014/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still on the peoplesmart.com site. I can find myself still. I can also find myself on the peekyou.com website that has a link to your website. Therefore, you have not done what you said you were going to do as I can still find myself. And yes, I have deleted my browser's cookies and cache. I did NOT give you permission to put information about me on your website! I will only speak to the BBB as your company is dishonest. You will need to reply to the BBB! Final Business Response /* (4000, 12, 2014/06/11) */ Thank you for your response. We respect privacy. That is why we have an Opt-Out process built into our website. As a courtesy, we have removed this individual's information from the search results on our website. They will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our website. If they have any further questions or concerns, they may contact us at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 14, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can still find myself on the Peoplesmart.com website. They have NOT removed my information.

7/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 95 cent report on May 1, 2013. I have been charged $19.95 per month ever since without my consent. I purchased a 95 cent report from PeopleSmart on May 1, 2013 (order #XXXXXXXXX). I did not want/request a 1 week trial subscription. I did not ask to be signed up automatically for a monthly subscription. All emails from PeopleSmart were placed in my SPAM folder using standard Gmail settings. My wife and I did not notice the charges until May 31, 2014. I immediately cancelled my account, and entered a ticket into their system to get my money reimbursed. Charges within the last 60 days were refunded, but the company refused to refund the rest of my money, citing a 60 day policy for refunds. My credit card company was able to dispute one additional charge, but they are unable to dispute the other charges. This is obviously a mistake. The company can easily determine I had not logged into my account after purchasing the report in May of 2013. I obviously can't remember the details on their web site from over one year ago, but I did not agree to a trial or permanent subscription. I challenge the company to prove otherwise. Assuming proof is not available, I would like all of my money refunded immediately. The report which I purchased contained outdated information and did not help me contact the individual, but I am willing to accept responsibility for this 95 cent payment. All other monthly charges should be refunded immediately. I do accept responsibility for not looking over my credit card statements more thoroughly. This process will be changed. But, I should not have to look at the statements in detail every month in order to avoid charges like this. My complaint was handled by ***** S. on June 1, 2013. I appreciate the prompt reimbursement, but I am not at all satisfied with the outcome. The bottom line is a 95 cent report cost me over $200.

Desired Settlement: Please refund all monthly $19.95 charges from between May 1, 2013 and June 1, 2014.

Business Response: Initial Business Response /* (1000, 5, 2014/06/12) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/01/2013. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had processed a refund of $79.80 total. We have already refunded back 120 days and will not issue any more refunds. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: © PeopleSmart.com P.O. *** XXXXXX, ****** ** XXXXX They advertise a number look up for 95 cents, and unknowingly sign you up for $19.95 a month! They charged me from March 2014 to June 2014 $19.95 a month for nothing. I did not request this service, nor did they confirm any type of agreement. I called them and spoke to ****. He said he would cancel the account and refund only for June. So they took $59.85 with their deceptive practices. **** became upset when I told him his business was a scam. Everyone I deal with online, who I purchase from notifies their customers when they send a bill. It is only common sense, if your business isn't trying to hide something.

Desired Settlement: I just want my money back.

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on March 18, 2014. The customer's original purchase was for a $0.95 Phone Report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX in the amounts of $19.95 for March, April, May, and June. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PAID FOR 7 DAY TRIAL AND REPORTS AND DID NOT RECIEVE REPORTS DOUBLE CHARGED.AND WILL NOT RETURN FUNDS JUST KEEP TAKING MORE GIVING CREDIT POINTS. SIGNED UP WITH PEOPLE SMART.COM TO GET BACKGROUND REPORTS . PAID 19.95 X2 REMOVED FROM ACCOUNT THEN PAID 29.95 X2 FOR REPORTS AND COMPANY HAS NO REPORTS TO PRINT EVEN THO SITE STATES THERE ARE REPORTS.CALLED ,COMPLAINED, THEY ISSUED 150 CREDITS INSTEAD OF REFUND TRIED USING CREDITS TO RETRIEVE REPORTS AND THEY REMOVED 29.95 2X AGAIN FROM MY BANK

Desired Settlement: THEY NEED TO REFUND $99.80 OR DELIVER PRODUCT REPORTS THEY CLAIM THEY HAVE FOR ACCESS

Business Response: Initial Business Response /* (1000, 8, 2014/06/07) */ Thank you for contacting PeopleSmart.com about the report you've purchased. We save your purchased reports for 6 months and you can access those saved reports by clicking the "Your Reports" link at the top right of our web-page (when signed into your account). Or you can click on this link to get to your report history (you must be signed in first). http://my.peoplesmart.com/psp.aspx?_act=ReportHistory From the "Your Reports" page you will see a list of all the reports that you've purchased. To open any report simply click on the report. Once you've opened the report you can save it to your computer or print it from here, using the save or print buttons on the Adobe Acrobat window that the report is opened in. We want to thank you for being a valued PeopleSmart customer and for taking the time to contact us. Please let us know if there's anything else that we can do for you by contacting X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 10, 2014/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) you go on their site for trial . site says their is a report that you must pay . they take your money, you click on upper right report icon and it says there are no reports or it is blank. Nothing but a scam. when i tried to print they took funds out again. I do understand this is like the insurance fraud you will keep responding till person gives up because they have things to do and can't get time to constantly devote fighting you.But you'll give credits instead of refunds yet those reports can't be drawn either and yes I was signed in ,I'm not stuid. ****** ****** Final Business Response /* (4000, 12, 2014/06/12) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/09/2014. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the total amount of $98.85. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been billed by the online PhoneTracer for a monthly membership of $19.99. I did not apply to this agency for a monthly membership. About 2 months ago (not sure when?) I may of been trying to find out who was calling me? and come across this site. It states free tracer, then when you apply it charges a fee for one number. Me thinking to myself the look up charge was not much more then $1.99? And that is the only way they MIGHT of gotten my credit card number. Yesterday I found the monthly charge on my discover card. This morning I was surfing the net trying to find out who the people on phonetracer are. So I started looking on the white pages, free site. Next thing I know I'm high jacked to checkmate. And all sorts of information (that generally costs a fee) was opening up to me. Then I began to suspect that checkmate may of be connected to or involved with phonetracer, so I quickly closed the site.

Desired Settlement: DesiredSettlementID: Refund I would like them to acknowledge I have never applied for a membership to their agency. And I would like for them to contact my Discover card and refund the illegal charge.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/18/2014. The customer's original purchase was for a $0.29 Contact Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Monthly Unlimited Phone Search Access membership. We provided three simple methods to cancel a trial membership, including calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 04/30/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was going to click on the yes button, until I was informed it would be final and done with. I'm not sure if it's final yet. I have been conversing with my credit card. It is very confusing how they explain what they are doing per this investigation. As I have what appears to be 3 temporary charges? And prior to investigations? I will not know for sure if the charges actually have been deducted until I get my final credit card April bill in the mail, and add it up. The way they list is very confusing.

6/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The People Smart website showed that it had the name and address of the ph# owner, yet after I ordered the info it said the number was unlisted. I have been getting disturbing calls from a number I am unfamiliar with so I wanted to get the name of the phone number owner. The People Smart website went through an analysis process of the phone number in question, then stated it had the name and address of the phone number owner and I could receive this information if I paid $7.95. However, after I submitted my credit card info and placed my order, the info that I received was that the phone number owner was unlisted and no information could be provided. It offered either a credit towards another order or a refund, and I opted for the refund. My issue is that I never would have moved forward with the order if the analysis had not shown that the information was available! A refund is not good enough as my credit card information was received under false pretenses.

Desired Settlement: I seek to have this business fined for false advertising, and I also seek to have this business forced to change it's business practices.

Business Response: Initial Business Response /* (1000, 5, 2014/05/16) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/13/2014. The customer's original purchase was for a $7.95 phone report which included a single report on the phone number they searched, which is the reason they were charged. Our preliminary result verifies carrier and city for the search. If the customer elects to purchase a report, we perform a premium search for name and address. As stated in our guarantee policy, if no information can be found for a search the customer is eligible for a refund. This refund of $7.95 was already issued for order number XXXXXXXXX. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from People Smart is incorrect. The initial analysis showed that the NAME of the phone number owner had already been obtained which is the only reason I moved forward with the order. They are misstating the order of events, as they state that the name search comes after one places an order. This deception is not news to the business as it is clear they intentionally mislead to obtain orders. Final Business Response /* (4000, 9, 2014/05/29) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/13/2014. The customer's original purchase was for a $7.95 Phone report which included a single report on the phone number they searched for. Unfortunately we do not guarantee results. Since there were no results a refund was immediately issued. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 11, 2014/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The latest "proposed resolution" is the same as their first response and neither response addresses my specific issue. Sure, I was refunded the $7.95 but if anyone actually read my first complaint or my second complaint it would be clear that the refund was not the issue. I never would have signed up to pay the $7.95 nor would I have provided any credit card information if the PeopleSmart website had not run a "diagnostic" which showed that the information for the phone number owner was available. This is fraudulent because this preliminary "diagnostic" indicates that the information is available if you pay for it, even though it may not be. The PeopleSmart responses thus far have not addressed this issue whatsoever, pretending that issuing a refund solves the problem. A refund is not the solution when the payment was received fraudulently to begin with.

6/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: tells you that you can see reports of people you search for free if you pay for a membership but then makes you upgrade to see reports buy "credits" the website www.peoplesmart.com tells you that if you pay for a membership you can see reports you request, but then when you search for someone it then takes you to a pay option to buy credits or upgrade to a "pro" account to see the report.

Desired Settlement: I am seeking a refund for the money I paid to them for the account.

Business Response: Initial Business Response /* (1000, 5, 2014/06/04) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 5/31/2014. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart. The trial was cancelled within the 7 days so we will not charge for the membership. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/25/2014 Problems with Product/Service
6/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They advertised phone # search as "FREE" and was NOT free! Ad stated BBB approved, I could not retrieve promised # info without paying!BBB approved?? I told you----I was searching the internet as a way to find out how to trace a phone # and they advertised as "FREE", but would not release any info until I agreed to pay them. AND they claimed to be approved and recommended by the better business office? REALLY?

Desired Settlement: Change in advertising claims AND the BBB to stop approving a business with such incorrect ad practices!!

Business Response: Initial Business Response /* (1000, 5, 2014/06/04) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My complaint is that Free Phone Tracer did not provide any of the services it claims to provide. I requested a refund, from the first charge they took as it was a "free trial period" and was sure that my subscription had been canceled only to have them charge my card again for a month subscription that I clearly did not want. Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like a refund of the payment Free Phone Tracer was not given permission to charge. Their website is misleading and they provided no service to me. I was led to believe that I would not be charged after the free trial period.

Business Response: Initial Business Response /* (1000, 10, 2014/06/03) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/20/2014. The customer's original purchase was for a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/20/2014 Advertising/Sales Issues
6/20/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: People finders advertise background searches and they don't give information,several continuous different charge screens, confusing and deceiving. I continuously got charge screens after I had already agreed to free trial membership, they just keep trying to charge you for another charge and I never even got a correct phone number. They are not providing service that they advertise and they are being dishonest about charges. It advertises free trial membership but they charged me and refuse to credit charges.

Desired Settlement: All charges because I didn't receive any services.

Business Response: Initial Business Response /* (1000, 6, 2014/06/17) */ Thank you for contacting PeopleSmart.com. The complaint suggests there is an issue with People Finders. That is a competitor of ours and we have no affiliation with them. We suggest contacting People Finders to resolve this issue. Initial Consumer Rebuttal /* (2000, 8, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) When you access one of these websites and think u are following directions, the others jump in and before u know it, u are on a different website which is very similar. I suggest they not entangle the websites and be honest and not trick people into being on their website.

6/19/2014 Delivery Issues
6/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Harassment calls to myself, friends, and family. Derogatory comments about writing a bad check to them. I don't know these people.Help me stop them. Only thing I could think of is Everest Cash Advance. The loan was for $500.00. They would not accept a money order for payment. Said they needed to take it out from a checking account. They said account would be sent to collections.

Desired Settlement: To Stop calling my phone number and every single person with the same last name as mine. They are harassing several people telling them that they are collectors, detectives, or even attorneys. They are also telling these people that they are looking for me for a bad check that I wrote to them and papers would be served to me at my residence and place of employment. I don't know these people. They are blocking their phone numbers. This phone number showed up ************** (suppose to be a Detective ******)Another phone number ************** (suppose to be Arbitration Unit in Buffalo, NY)Another phone # ************** (suppose to be an investigator)They are calling several people 3 to 4 times a day, being rude on the phone and telling them that they will keep calling them. They are calling people residence, work, and cell phones. I never gave out any of these people phone numbers. I don't use people for references. And I cannot afford for these people to continue with their lies regarding my name and in reference on writing them a bad check.

Business Response: Initial Business Response /* (1000, 6, 2014/05/27) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. Based on the nature of the complaint we are not the company they are looking for. We have no affiliation with Everest Cash Advance and we do not make outgoing phone calls. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company's 7-day free trial is misleading. It also trick people to get charged twice. I opened an account Jan 17 and canceled on Jan 23. The company says Jan 23 was day 8 and didn't refund. In addition, they charged me $19,95 for membership and another $19.95 for identity protection which wasn't spelled out at the time of the transaction.

Desired Settlement: Refund of $19.95 + $19.95

Business Response: Initial Business Response /* (1000, 5, 2014/05/29) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 01/16/2014. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart and IdentitySmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95 and $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/16/2014 Problems with Product/Service
6/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized Charges on my Credit Card I tried this company's 7 day "free" trial - after trying it out I cancelled my membership. I received charges on my credit card today in the amount of $14.95. I called the company and spoke with a man called ***** I explained to him that I cancelled my membership - he said he sees that I cancelled it, but when I signed up I was also signed up for another product which I failed to cancel. I told him I was unaware they signed me up for any additional products and I had not authorized it. He said he would refund me $13.02 but not the full amount. When I asked him why not the full amount he said, "because you've already been charged." I'm not really sure what that has to do with anything as if I hadn't been charged I would not have been calling him. I have screenshots of the transaction and nowhere on them do they say anything about me agreeing to any additional services. *****got very rude and defensive and insisted that there was nothing more he could do.

Desired Settlement: I'm just looking to get a refund of the additional $1.93 they charged me. I know it's a small amount and they did say they would refund $13.02, but I have yet to see it. If they keep that amount from everyone they scam they could make a fortune, which seems to be what the goal is.

Business Response: Initial Business Response /* (1000, 8, 2014/06/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 5/07/2014. The customer's original purchase was for a $0.49 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had processed the remaining of $1.93 for the full amount of $14.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 10, 2014/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have now refunded in full - I shouldn't have had to go to the extreme of contacting the BBB for good customer service. It appears they are only going to give good service if they are "caught."

6/9/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Misleading and Incorrect advertisement and information. Used web site to do background check on myself, there was false information displayed and when I tried to access other information they wanted to charge me again after I had already paid for and I quote "1 month unlimited search membership". I was charged 19.95 on my Credit card on 5/26/14, or# XXXXXXXXX by INF PeopleSmart.com **** *** XXXXXX ****** ** XXXXX. After realizing they were not providing what they offered I notified this come to cancel this order and refund my money, they cancelled the order but have not refunded my money.

Desired Settlement: I would like my money refunded due to the fact that the information provided is misleading and incorrect.

Business Response: Initial Business Response /* (1000, 5, 2014/06/04) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 5/26/2014. The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 6/02/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

6/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had a free 7 day trial in Aug 2013 and I logged in before the end of the 7 days to take out my credit card information and they billed my until May I signed up for a basic 7 day free trial on 8/5/2013. The trial period ended on 8/12 and I had logged in before the trial was over and delted my account information from the system thinking that I cancelled the trial period. I realized looking at my bank statement on line this month that I have been charged for the last 9 months 19.95. I sent a message to Peoplesmart and they stated that I needed to go to subscriptions to cancel and by taking my credit card information would not cancel the membership. I have been out $179 for a service I have not used since 8/5/2013. I told them I would go to the better business bureau and now they are refunding my a month. This is not a upstanding internet practice and not having a straightforward way to cancel your subscription is not an ethical business practice. If I remove my card information from my account how can they still remove funds from that account.

Desired Settlement: $179

Business Response: Initial Business Response /* (1000, 5, 2014/05/16) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/05/2013. The customer's original purchase was for a $0.95 Reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. In researching the request we've found the customer was charged on 08/12/2013. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. http://my.peoplesmart.com/psp.aspx?_act=terms "5. Guarantee Our Products are backed by a 100% satisfaction guarantee. If you cannot find the results you are looking for, a support agent will assist you with your search. You can reach our support department at X-XXX-XXX-XXXX. If no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchase. All sales are final after 60 days." We have already processed a full refund of all charges within 60 days once they contacted our service center directly on 05/13/2014. Out of courtesy, the customer's refund request has been extended for receipt number XXXXXXXXX for an additional 60 days, for an additional amount of $39.90. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Misleading advertising - "unlimited" service requires more money for every report requested Their advertising says you get "unlimited" service for one month (or three or six), but when you do a search, you have to pay and additional 0.95 to get the basic (limited) report and, except for the very first full report, you have to pay for an upgrade. None of this is in the advertisement. The full report also contained only information that I had already been able to obtain with a Google search. The service is worthless, even if you get the "full" report. I have cancelled the service and requested a refund of my money, as I feel that this service is a scam. Beware of this outfit. They are not up front about their service.

Desired Settlement: I have requested a refund, as the service is worthless and you have to pay to get any information, despite being told that it is an "unlimited" service.

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The count was with PeopleSmart and the e-mail address is ************@yahoo.com. The account should be under ***** ****** ******* or B E *******. Please try again to locate the account. Final Business Response /* (4000, 9, 2014/05/14) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/29/2014. The customer's original purchase was for a $19.95 Unlimited Phone + Work + Contact + Criminal Search Access membership which included a single report on the individual they searched for, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 04/30/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/27/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: The web site claims it has found information on a number but then, after payment is received, says the number is unlisted. The web site claims it has found information on a number but then, after payment is received, says the number is unlisted. I paid to look up (XXX) XXX-XXXX which called my father's house looking for me but wouldn't leave information. I paid to look this number up, the web site indicated information was found, but then said the number was unlisted. That's not information. They shouldn't charge for unlisted numbers, and there is no way that I could find to now delete my account I had to make, just my credit card.

Desired Settlement: I want a refund for having to pay to find out that number was unlisted.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/30/2014. The customer's original purchase was for a $7.95 Phone report which included a single report on the individual they searched for, which is the reason they were charged. We offer an online proicess to automaticlly refund nto found results. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $7.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/27/2014 Delivery Issues | Read Complaint Details
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Complaint: calls, won*t say anything. Calls and hangs up when you say hello. Call every 30 mins. keeps calling and saying nothing.

Desired Settlement: stop calling me.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/26/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company charged me more than they advertised. Identity Smart (People Smart) chose to charge me 14.95$ instead of the advertised 9.95$ that they have listed. I realized this when I received my debit card bill.

Desired Settlement: I would like to be credited five dollars. This is the difference between what they charged me and what I agreed to pay.

Business Response: Initial Business Response /* (1000, 5, 2014/05/14) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/07/2014. The customer's original purchase was for a $0.49 Reverse Phone report, which included a single report on the individual they searched for and a 7-day free trial on IdentitySmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $14.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response because they corresponded with my desired resolution.

5/22/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: $19.95 came out of my bank account through paypal for who knows what? This company should be taken out of commission for stealing people's money! On May 3rd $19.95 came out of my bank account for who knows what reason and I want the money back. ADDITIONAL DETAILS: Case is being handled by another organization: paypal

Desired Settlement: I am seeking the $19.95 back from Peoplesmart.com and I want them blocked from my paypal and bank accounts.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/25/2014. The customer's original purchase was for a $0.95 Reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept their response because they did not refund anything I had to put a stop payment on the 19.95 in order to stop it. I also had to get paypal to get rid of the billing agreement they set up in my paypal account they didn't do anything. I hope I never hear from them again. You can close this case as I did get my money back but not because they gave it back! Final Business Response /* (4000, 9, 2014/05/15) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/25/2014. The customer's original purchase was for a $0.95 reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, PayPal had already a refund of $19.95 once they contacted them directly on 05/07/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 11, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart sent me an email advertisement that made a false promise in order to get me to subscribe to their service. - On April 5th, PeopleSmart sent me an email advertisement offering me a free 7-day trial. The advertisement stated "Your Full Access 7-Day FREE Trial Includes UNLIMITED: Contact Reports, Criminal Reports, Phone Reports, Email Reports." - On April 5th, I ordered the 7-day free trial and provided my credit card information. Order #XXXXXXXXX - On that same day, I attempted to do a search on myself to try the service. Much to my disappointment, I discovered that the criminal reports, in fact, were NOT included in the free trial. On the contrary, in order to access the criminal records, I would have to pay them $29.95. I referred back to the advertisement they sent me and it clearly stated that the criminal records were supposed to be included in the 7-day free trial. - On April 5th, I contacted PeopleSmart to inquire about this issue. My email to them stated the following: "Full Name: **** ******** Email Address: ****@drtodd.com Order Number: XXXXXXXXX Message: I received an email that offered me a 7-Day Free Trial that included criminal records. So, I signed up for it. However, when I performed a search, I discovered that searching for criminal records required an upgrade and I would have to pay $29.95. So, either I am doing something wrong or this is illegal advertising. Can you help clarify please?" - On April 6th, I received the following reply from the PeopleSmart Customer Services: "Hello **** ********, Thank you for contacting PeopleSmart about the Unlimited membership that you've purchased. First we would like to apologize for any confusion regarding the subscription that you have purchased. After researching your account we see that you signed up on 4/5/14 for an Unlimited Membership which charges $19.95/month after your 7-Day Free Trial to the card you entered for payment. This membership renews automatically each month until canceled. The benefits of an Unlimited membership include unlimited Work, Contact, and Reverse Phone reports as well as criminal record searches. This will allow you to view basic information, but will require an upgrade if you want to review the full report. If you would like to prevent further billing for your subscription you can do so by clicking PeopleSmart.com. If you choose to cancel, your membership benefits will not be available after the end of the current billing cycle. You can always restart your membership at any time. Thank you for being a valued PeopleSmart customer and for taking the time to contact us. Please let us know if there's anything else that we can help you with. Sincerely, ***** M Member Services Representative So, their email states that the free trial includes criminal searches, but I have to pay extra to actually review the report! First of all, a search is completely worthless if I cannot view the results. Second, and most importantly, is that this is a switch from their advertisement that states that criminal reports are included in the free trial. I have a screenshot of the advertisement and all correspondance that I can forward to prove my assertion.

Desired Settlement: This is clearly a case of bait and switch advertising, which is illegal in the United States. The fact that PeopleSmart is conducting this kind of campaign through email means that the company is participating in widespread fraud-potentially impacting thousands of consumers. Their accreditation with the Better Business Bureau should be revoked for this kind of behavior.

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ The customer's trial membership has been cancelled effective 04/11/2014. To conduct a search, log onto the site using your Username and Password *** select the type of search you would like to conduct from the middle "search" tab at the top of the page. You'll know that you are logged in when you see "Welcome" and your name at the top right hand corner of the Home page. Sign in to your PeopleSmart account and select the Search Tab at the top of the screen to begin your search. Select the Criminal Records search when you want to search for an individual's criminal records With your membership you will be able to perform basic People Searches which will return matches for your search criteria. From those matches by selecting the "That's the One" button you will be able to view the address and phone number if available for that contact. Landline Phone searches and Email searches are also included in the membership. The Reverse Address search will return a list of names that have an association to the address searched and you can also click on the "That's the One" button and view the address and phone number if available for the contact. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response in no way addresses the complaint. The complaint is that PeopleSmart advertising promises criminal background reports as part of the free trial. It is only after signing up for an account and providing credit card information that you discover that the free trial does not include criminal background reports. It only includes criminal background searches. This is a very important distinction, because PeopleSmart narrowly defines a "search" and a "report." A search means that you can enter someone's information and they will search their databases. However, you cannot see the results of that search unless you also order a report. In other words, searches are essentially worthless because you have no access to the results. The only real thing of value are the reports because they actually tell you information about the person in question. In their advertising, PeopleSmart promised Criminal History REPORTS in their free trial, not merely Criminal History SEARCHES. However, once you accept their free trial, you discover that contrary to their promise, the reports are not included. Rather, they are an additional fee. This is illegal. The response giving above merely describes the process of performing a search and is an complete non-response to the complaint. Final Business Response /* (4000, 9, 2014/04/24) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/05/2014. Premium Reports are not included with our basic membership, as stated in the offer terms during the checkout process. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. We apologize for the misunderstanding as to the membership package that was ordered. Final Consumer Response /* (4200, 11, 2014/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this is canned corporate speak that does not address my main issue. Clearly, the criminal background reports are not included in trial membership. That is not in dispute. The claim here is for DECEPTIVE ADVERTISING!!! I wish there was a way to attach a copy of the ad that PeopleSmart sent. It would help clarify this situation a lot. It clearly states IN THE AD that the trail membership DOES INCLUDE the criminal background reports. THIS STATEMENT IS INTENTIONALLY MISLEADING TO ENTICE PEOPLE TO SIGN UP FOR THE TRIAL MEMBERSHIP. It is only after signing up for the trail membership that one discovers that criminal background reports are part of the premium package and not the trial membership. Let me state this clearly again: - The fact that the criminal background reports are not included in the trial membership is NOT IN DISPUTE! So, please do not include any future statements to this effect. - The complaint is that your AD CLEARLY STATED that the criminal background records ARE INCLUDED in the trial, when, in fact, they are not. This is DECEPTIVE ADVERTISING and is illegal. PLEASE DO NOT RESPOND AGAIN THAT I AM JUST CONFUSED ABOUT WHAT IS SUPPOSED TO BE INCLUDED IN THE TRIAL MEMBERSHIP. I HAVE NO CONFUSION AT ALL AROUND THIS. I CLEARLY KNOW WHAT IS INCLUDED IN EACH SUBSCRIPTION AND I ALSO CLEARLY KNOW WHAT YOUR AD PROMISES TO INCLUDE. I have two doctorate degrees and my wife is an attorney. We have looked at this ad closely and there is no confusion whatsoever as to what is promised in the ad. I am also very persistent. The longer you respond with meaningless corporate speak that does not address the complaint, the more this situation is going to escalate.

5/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have never even HEARD of email finder.com. A $24.40 charge just showed up on my account. How in **** do these sites get away with this? April 29 charge on paypal by email.com to ********@*****.com. Who are these people? I would never sign up for a subscription like that, how long have they been charging me for and how do I get all the charges reversed? ADDITIONAL DETAILS: Case is being handled by another organization: Disputed the charge with Paypal

Desired Settlement: ALL charges they have ever made to my account including the $23.40 charged on April 29, 2014. Paypal's search for email finder.com did not work for me even though the April 29 transaction was in my current account activity so I cannot tell what other charges they have made. I don't understand this. Why would I even be looking for someone's email address? T

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/29/2014. The customer's original purchase was for a $23.40 12 month membership; which is the reason they were charged. On 05/07/2014, PeopleSmart received notice from PayPal that the transaction in question for $23.40 had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. Regrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refundthe funds for the customer order are no longer in our possession. As customer elected to dispute the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Once the refund has been issued, I am satisfied. But a few comments. PeopleSmart huh? Terms on their site huh? yeah right. Where is the email receipt saying that I supposedly signed up for a subscription fro Peoplesmart or emailfinder.com or God knows how many other sites they are fraudulently operating under? These people ought to be shut down. Thank you BBB for you assistance. It is wonderful to have an overarching authority to turn to who actually looks into problems like this.

5/7/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Site indicated records were there, then after paying to receive the records I got an email saying "no records found" On 4/1/14 I paid to subscribe PeopleSmart.com. Searching their site I came across information that showed a civil/criminal record existed for two people. I thought having paid for the subscription would give me access to this information but they required extra payment to receive the information so I paid for it. I paid $39.90 for order #XXXXXXXXX and another $39.90 for order #XXXXXXXXX. On 4/3/14 I received an email saying "no records found". This felt like a classic "bait & switch" because it was on their site where I learned these people even had a record so how is it that they can't be found? If I didn't see that information listed on their site I never would have paid nearly $100 for the information. It made me wonder what really goes into their "court runner's" search for records. After reviewing several PeopleSmart.com complaints on the BBB site I see that this happens quite a bit to people who have paid for their services. I reached out to PeopleSmart.com with my concern and they reiterated that no records were found after an "extensive" search. My question is why can't they find the records their site lists exists? On 4/10/14 they refunded my $19.95 subscription and cancelled my subscription. I emailed back stating that I appreciated their effort to resolve the issue but that I didn't have a problem with the subscription and actually found it useful and since I did use it I did not feel right about receiving the refund for the subscription. The refund should be for the services I paid for and never received...the two $39.90 transactions. I expressed this concern to PeopleSmart.com on 4/13/14 and have not received a response and that is when I came to BBB and discovered that this very same thing has happened to many of their subscribers.

Desired Settlement: Refund the $39.90 I paid for order #XXXXXXXXX and another $39.90 for order #XXXXXXXXX. Since they refunded me the $19.95 I paid for the subscription they can re-charge my credit card that amount because I did use their site and so I feel it is the right thing to pay them for that service.

Business Response: Initial Business Response /* (1000, 5, 2014/05/01) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/01/2014. The customer's original purchase was for a $19.95 Unlimited Phone + Work + Contact + Criminal Search Access Memberwship which included a single report on the individual they searched for, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $79.80. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 8, 2014/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate their timely response and resolution. I am completely satisfied. Thank you.

5/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Peoplesmart supposedly sent a refund of $19.95 on March 20 2014 back into my bank account at Bank of America...No refund seen yet..... Peoplesmart supposedly sent a refund of $19.95 on March 20 2014 back into my bank account at Bank of America...No refund seen yet.....

Desired Settlement: Refund of $19.95

Business Response: Initial Business Response /* (1000, 5, 2014/04/12) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/12/2014. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. On 03/20/2014, As customer elected to make the payment through PayPal, the refund was processed in accordance with PayPal's terms. The customer will want to check refund status on PayPal. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Peoplesmart owes me $19.95, not Paypal....... Peoplesmart does not make it clear to a person they is signing up for 1 year of continued service beyond the 7-day (@ $.95) at a monthly charge of $19.95/mo........ I've already received my money from another similar company with no problem (I was looking for the email address of my son)......... Final Business Response /* (4000, 9, 2014/04/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/12/2014. The customer's original purchase was for a 0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. On 03/20/2014 PeopleSmart issued a refund through PayPal, the method of payment provided by the customer, for the $19.95 that had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. Regrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refundthe funds for the customer order are no longer in our possession. As customer elected to make the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: All of sudden a monthly charge was found on my account. No notification that a charge was going to start and no response to customer service requests. I have not used the site to incur this charge, not sure why i am being charged nor get any response from the company. This looks to be a scam.

Desired Settlement: The $20 charge that i found on my bill. I am also contacting Visa to stop any further charges.

Business Response: Initial Business Response /* (1000, 5, 2014/04/16) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they don't have my email then how am I being charged on my credit card? Is this fraudulent activity? Bottom line, I should be being charged for something I did not sign up for... Final Business Response /* (4000, 9, 2014/04/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/236/2014. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/6/2014 Delivery Issues | Read Complaint Details
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Complaint: Probable identity theft! Stole my personal information. SCAMMERS!! I entered my info when applying for a pt job, filled out everything..hit the "next" button...looped to the beginning again..all my info was gone, repeated the steps, same thing happened, contacted them, concerned w my personal info I entered, now missing..their reply..? Try a different browser. NO. I want an answer to where my personal info went. No reply. I have contacted all credit bureaus to let them know if my credit is compromised, its from peoplesmart or Milestone Management whom I applied with.

Desired Settlement: As I had asked them, to no avail..and no reply...I want this escalated and investigated and confirm to me that my personal information, including social security number is safe..and I go way out of my way to protect my privacy and personal information, and here I enter it and its just gone. Who had access to it. Why aren't they replying. Why are they avoiding the question of "what happened to my personal info i uploaded". I dont want to be told ' try a different browser to apply'. That is not the issue..my compromised personal information is..and they refuse to address that issue. Skating around it.

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 8, 2014/04/18) */ The email address that I used was *********@gmail.com Final Business Response /* (4000, 10, 2014/04/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're still unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail addresses provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. The customer is invited to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/5/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Force charged a bank card on a closed account when they didn't have authorization for repeat charges. The company force charged a service fee on a closed account. The only reason I even new is because I got an online banking alert for a statement. I thought the email was a banking problem. So I didn't call right away on it. Apparently the charges have happened more than once. This is fraudulent to say the least and can't possibly comply with current pci regs. ADDITIONAL DETAILS: Case is being handled by another organization: Reporting them to the IL state attorney offi

Desired Settlement: Just stop doing this practice. First, you should always send an email about an upcoming charge and then confirm the charge. Second you should never be able to force a charge. The card wasn't valid and clearly the expiration date wasn't valid.

Business Response: Initial Business Response /* (1000, 5, 2014/04/16) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/03/2012. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $39.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

5/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I canceled my membership the same day I opened it. I am still being charged $29.95 on my credit card when I should be charged nothing. I opened a membership with this website foolishly thinking that I would only be charged $1 because that was the seven day trial offer. I did not feel comfortable with the site so I canceled my mebership and now they are charging my credit card $29.95. I supposedly canceled my membership twice and yet I still receive emails from them almost daily in advertisements and regarding my account.

Desired Settlement: I just want my $29.95 put back on my credit card and for them to stop charging it on a monthly basis. Also I want them to stop contacting me via email.

Business Response: Initial Business Response /* (1000, 5, 2014/04/16) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/26/2014. The customer's original purchase was for a free background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had processed the remaining of $4.99 for the full amount of $29.95. We had also previously processed a refund for $24.96 on 04/10/2014 when we were contacted by the customer. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

4/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered and was charged.The fine print says you sign up for a monthly charge. You don't know that because they rely on the smallness of the print. charged $19.95 on April 20th based on billing agreement fine print not readily seen. I have cancelled my account. This practice might be legal but unethical and needs to stop.

Desired Settlement: refund the $19.95charged to my pay pal account on April 20th. Business Name: PeopleSmart.com (The recipient of this payment is Verified) Email: *******@peoplesmart.com Billing Agreement ID: B-74NXXXXXXXXXXXXXM

Business Response: Initial Business Response /* (1000, 5, 2014/04/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/12/2014. The customer's original purchase was for a $0.99 Reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/30/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company advertises services as " 1-Month Unlimited Search Membership"However, they continue to charge the credit card every month. It is not a one-month membership. I understood that I was joining for one month. This is deceptive advertising. Product_Or_Service: 1 month unlimited search membership

Desired Settlement: DesiredSettlementID: Refund I would like 4 months of charges (4 X $19.95=$79.80) refunded.

Business Response: Initial Business Response /* (1000, 10, 2014/04/25) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/23/2013. The customer's original purchase was for a $0.95 Contact Information Report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $79.80. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 12, 2014/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: peoplesmart's web site does not allow me to cancel my subscription. peoplesmart's website does not allow me to cancel my subscription.

Desired Settlement: peoplesmart's website does not allow me to cancel my subscription.

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and electronic correspondence. Out of courtesy, the customer's account has been cancelled for receipt number XXXXXXXXX. Our Satisfaction Guarantee is clearly stated on our website and all the customer would have needed to do was to email us, use the contact form in their member area, or call us directly for assistance.

4/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They charged me 14.95 for a service that I have never signed up for knowingly and I have never heard of this company before It happened on April 8, 2014 and they charged my netspend account 14.95

Desired Settlement: 14.95 exactly what they charged me

Business Response: Initial Business Response /* (1000, 5, 2014/04/12) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/27/2014. The customer's original purchase was for a 7-day free IdentitySmart trial on PeopleSmart, which is the reason they were charged $14.95. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $14.95 If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: To whom it may concern:I was being harassed over the phone by an ex girlfriend but I couldn't be sure because I didn't recognized the number. So I opt to use the services of Peopleverified to back search the number to see who this could be.I agreed to pay Peopleverified $.99 for a one week trial period. After getting the info I needed, which took 2 days, I canceled my trial account.Two months later I saw on my credit card statement that I was still being charged for full memberships on 2 accounts. ($19.99 per account for 2 months/ around $80)I called up PeopleVerified they refunded me $40.00 of the $80. Since I hadn't use their services after my initial trial period I wanted the entire $80.00 refunded. Peopleverified told me that they couldn't give me a full refund so I went to Consumer Protection and the BBB to file formal complaints.Beware if you go on this site.(peopleverified.com) It's so confusing I felt the website tricked me into being over charged by these people and they weren't nice enough to refund 100% of my money back. Product_Or_Service: cell number back search

Desired Settlement: DesiredSettlementID: Refund I want the remaining money ($40.) that I was tricked out of and unaware Peopleverified was charging me for services, I did not need and I was not using over a 2 months period!I'm requesting my remaining refund of $40.Thanks

Business Response: Initial Business Response /* (1000, 10, 2014/04/10) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/03/2014. The customer's original purchase was for a $0.99 Contact Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Basic and IdentitySmart memberships. We provided three simple methods to cancel a trial membership, including calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 04/04/2014. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the additional amounts of $19.99 and $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 12, 2014/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) If People verified.com has fully refunded my total disputed amount of nearly $80.00 I withdraw my complaint. In the coming days I'll check my credit card statement to confirm all monies have been returned. Thanks BBB

4/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I did a trial test on my own records to see if it worked first it didn't so i immediately called in and told them to cancel the order and to refund me there saying there is no record of my call and they would refund only half. I told them they were not a good source for information my test run of running my own name was not accurate.

Desired Settlement: my full refund of 19.95

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/04/2014. The customer's original purchase was for a $19.95 Membership, which is the reason they were charged. Out of courtesy, we had processed the remaining of $2.66 for the full amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept them honoring my full refund which is all I asked in the beginning explaining there data base was invalid when I ran my own information first.

4/15/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I looked up a phone number, this company first said they had the info for me, then when i gave my cc they did not have the info once they said they didnt have the info, they offered me 40 free tokens for this situation, yet then charged my cc 19.95, and now they are trying to charge me every month.

Desired Settlement: since they mislead me with this entire situation, i had no idea i was agreeing to pay for a service (why would i, they couldnt even come up with the initial information) this overdrafted my account, and I also was charged from my bank!

Business Response: Initial Business Response /* (1000, 5, 2014/03/26) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/25/2014. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

4/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplesmart.com charged my credit card monthly fees that were not authorized. Requested a one time service of .95 cents. Was charged the .95 cents and also charged an additional $19.95 which is the monthly rate. This is one of many internet companies that make unauthorized charges on your credit card after specifically requesting otherwise.

Desired Settlement: Refund of $19.95 and the .95 cents for the time and trouble of having to fix this!

Business Response: Initial Business Response /* (1000, 5, 2014/03/20) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/03/2014. The customer's original purchase was for a $0.95 Phone Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Search membership. We provided three simple methods to cancel a trial membership, including calling us directly, emailing us at *******@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly. Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 03/17/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I question that customer service is your upmost priority??? Collecting dollars is more likely your upmost priority! It was not obvious when making the purcase that there were any monthly charges associated. Also, you were unable to provide the service you advertised and claimed you could provide. Instead of offering a refund you offered a credit for any future services. Why would you think that I would use your company again if you could not provide the service you claimed you could the first time? Final Business Response /* (4000, 9, 2014/03/28) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

4/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i paid $40 for info from multiple sources re a phone # (mine). Received only my name & they wanted more $ for the rest of the info. I paid a one time charge of $39.95 for info on ************* including full name, current address, city ,neighbors, relatives, liens, criminal record, prior address, judgments businesses, work info, properties. A name and address was .95. I was sent the name ***************** in **********. A simple google search will show that area code *** with ex ******************************** There was an arrow in most recent address w/ hyperlink 'people search records' which had my name, age ****************. The last column said "complete information" with a link to click. When i did, I discovered that the "complete" information that I paid $39.95 for at the start of this futile endeavor was now going to cost me more money to obtain! Since they already had my pay pal connection i did not click to find out how much this would cost. I sent a note to their contact asking for my money back & they sent an automated response saying they are busy and it might take two days to respond to me. I took screenshots & photos of every step of this process. I called paypal and filed a dispute as well as Capitol one Visa.

Desired Settlement: I entered into a contract for the name connected to a phone number, and all of the detailed information regarding that name that I listed above. This company did not honor that contract. In fact, they attempted to extort an additional charge from me to obtain all of this information. I not only want my money returned, i want to see all the information that they have about me and I want it all deleted. I could also see that they had information about me under a name using my ex-husbands last name, a name that i never used even when i was married. This would be ********************. I would like to see that info and have it all deleted. I also want all of this info removed from any of their ancillary sites. My phone number has been UNPUBLISHED, not unlisted, unpublished for years, ever since caller ID started, due to job security .Unpublished means not available to directory assistance. Unlisted means not listed in a phone book but available thru directory assistance. It infuriates me that companies like this sell my information as I pay $2.50 per month to safeguard it, $30 per year, $300 in the last decade alone. Perhaps they should reimburse me for the last decade while they have been releasing my name. But I will be satisfied with what is legally due to me, my refund, a total removal of my credit card from their files so I incur no further "renewal" charges from them due to some fine print (this was a one off purchase however), release of all info under both ************************************** ******************* and then complete removal of all personal data relating to my profile.

Business Response: Initial Business Response /* (1000, 5, 2014/02/07) */ Thank you for contacting ***************. We apologize that your report did not include information you had been expecting. We have reviewed the report that you ordered and determined that it meets our standards for data integrity and completeness. The information that we provided was based on the search details that you provided. We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results. Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information. We have reviewed our records, and it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 2/05/14.  Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. Also, we respect privacy. That is why we have an Opt-Out process built into our website. You can go to the address below to initiate the process. ********************************** If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at *************** Initial Consumer Rebuttal /* (3000, 7, 2014/02/21) */ ****************** Thank you for your response. I have cut and pasted a copy of an email from Paypal ****************** below this email. As I previously stated, I had filed a complaint with them. They have completed their investigation which has resulted in their agreeing with my assessment of Peoplesmart's service. They have refunded my money. So that matter has been resolved. I read Peoplesmart's response to my complaint. It is a somewhat ludicrous response. As I stated in my original complaint, I paid $40 for all information about me at my address, which I own, where I have lived for over 20 years. I am listed in the *********** court records for this county (for civil cases) which link to my address. All of this should have been provided for the $40 and was listed as being provided. (I attached a screenshot of that with something as simple as the address on the ad titled photo2) Once I paid and received the name attached to the phone number i.e. my name, there was another link to follow which correlated to a list where my name and age was displayed. Incidentally there was also a false alias displaying for me that appears only on credit checks since it is linked to my husbands name which I never assumed. it appears in my fico score backgrounds in that manner but no place else, so i wondered where they obtained it and why it was linked to my name and age. For the $40, I just followed the links and clicked on the right one. I attached a screenshot for the selection of my name that appeared after I paid the $40 (titled peoplesmart) and the screenshot that followed that asking for payment for that information titled 2nd payment request). You can see it clearly has two names on it and states to "add to cart". For obvious reasons, I still wish to have access to all information that these people have about me for my review and then have it deleted from their system. Since that was my purpose in starting this entire process, I would like to have them honor that. In this day of identity theft I am certain that you can understand why someone would want to check all of this out. I thank you for taking the time to review this. As an aside all of the personal identifying information in this complaint does not appear on the website, correct? Thank you, *************** Below is a copy of the email that I receeived from Paypal. The funds have been returned to my credit card. ---------------------------------------------------------------------- ******************************************** ---------------------------------------------------------------------- Dear ***********, We have concluded our investigation into your case and have decided in your favor. We were able to recover $39.95 USD and this amount has been credited to you. Please allow five business days for this adjustment to be posted. If you are due any additional funds, we will make our best effort to recover the balance from the seller. If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges. ----------------------------------- Transaction Details ----------------------------------- Seller's Name: *************** Seller's Email: ********************** Seller's Transaction ID: ***************** Transaction Date: *********** Transaction Amount:************ Invoice ID:********** Your Transaction ID: ***************** Case Number:******************* Buyer's Transaction ID: ********* Final Business Response /* (4000, 9, 2014/02/26) */ Thank you for your response. Unfortunately since the report was refunded we would not provide the information that is being requested. The report is deleted once a dispute is filed. Another search company would need to be used to receive the requested information. Final Consumer Response /* (4200, 11, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) ****************** I see that filing this complaint has left me in a precarious position vis a vis my personal information. More than anyone I know how companies like this perpetuate ID theft and assist others in this same crime. I have helped many in recovering their identities and bringing the true criminals to justice. However, I am way too old to have to recover mine. Despite the warnings, this complaint needed too much personal identifying information to convey the details since it pertained to an company that trades in personal identifying information. It would have been impossible to file this complaint without explaining it in the manner in which I did. In my opinion, Peoplesmart has thought this a joke from the beginning and continues to do so. They have nothing but stock answers, disrespect and contempt for the complaint. So I have given this a great deal of thought. I would like to completely withdraw my complaint. I do not want to run the risk of having any of this complaint which contains so much sensitive data, posted online. In turning to you, I felt that a company listed with BBB would be more respectful of your system but that is not the case here. I had asked for a refund. Peoplesmart has just blown off BBB by saying that they were no longer in possession of the funds, PayPal was! Of course once you purchase something, a credit card or PayPal always has possession of the funds. But does that excuse the fact that the original product the company provided was wrong, inaccurate, corrupt or they just failed completely to provide the consumer with a product? PayPal took my information, conducted an investigation and refunded my money. My entire reason in purchasing this information from Peoplesmart was to check out what they had so that I could protect myself. Through this BBB system, it would appear that I have made myself more vulnerable for no reason. Therefore, if I could withdraw the complaint, I would like to do so. I cannot imagine that Peoplesmart will have a problem with my request to withdraw this complaint! Thank you for your time ***************

4/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a service on a "7-day free" trial period. After 2 days I cancelled the order. I would like a refund. Product_Or_Service: Person search Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund The sum of $19.95 be returned to my bank account.

Business Response: Initial Business Response /* (1000, 10, 2014/04/02) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 3/23/2014. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 03/30/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 12, 2014/04/09) */ My apologies. The merchant emailed that they decided to refund the payment; this has been done and I genuinely believed that the Better Business Bureau was notified. Thanks for your assistance in this matter, Sincerely, ******** ******

4/9/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Paid for marriage record, no records provided. When I tried to pull up the record I had already paid for I was prompted to pay again. Paid for marriage record, no records provided. When I tried to pull up the record I had already paid for I was prompted to pay again.

Desired Settlement: 7.95

Business Response: Initial Business Response /* (1000, 5, 2014/03/21) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/19/2014. We apologize that the report did not include the information the customer had been expecting.Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of $7.95. This refund will process through our order processing system immediately. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at **************.

4/8/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Service used once in July 2013. Was informed that unless we cancel they will bill us $19.95 per month after some email was supposed to have been sent peoplesmart.com used once in July 2013. They claim that if you don't cancel they will bill $19.95 per month for perpetuity. We missed the email. Then we missed the charges to our card monthly from July 2013 to now March 2013. They only refunded 4 billing cycles and will not refund the remaining balance. Credit card charges from August 2013 to November 2013 remain and need to be refunded. ($79.80).

Desired Settlement: Refund the remaining $79.80

Business Response: Initial Business Response /* (1000, 5, 2014/03/20) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/11/2013. The customer's original purchase was for a $7.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on IdentitySmart, which is the reason they were charged. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. We went up to 120 days when the customer contacted us on 03/18/2014. http://my.peoplesmart.com/psp.aspx?_act=terms "5. Guarantee Our Products are backed by a 100% satisfaction guarantee. If you cannot find the results you are looking for, a support agent will assist you with your search. You can reach our support department at X-XXX-XXX-XXXX. If no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchase. All sales are final after 60 days." If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

4/8/2014 Problems with Product/Service
4/2/2014 Problems with Product/Service | Read Complaint Details
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Complaint: The web site for this outfit leads folks into entering data, then totally mislead completely how one can get that information. The web site leads folks into entering data, then promotes misleading facts that they say the have based on the data entered. They promote a "membership" but then show a $0.95 one time check box to get some minimal data. And then once they get your billing information they quickly send through a "membership" charge of $29.95 without my agreement to have their stinking service. Their response to my complaint was to tell me it is my fault, they have my money and so it's tough luck and I can cancel any time for NEXT year but they are keeping my money for a year - AND - as soon as I cancel I will not receive any service. At a minimum they should pro-rate the membership if I cancel - but everyone would cancel as soon as they see these guys ripped them off - and they couldn't keep all the money they have stolen from people like me who believe a $1.00 one time offer is actually a $1.00 one time offer.

Desired Settlement: I did not agree to let these idiots scam my paypal account every time they want to charge me with another "membership". I want my paypal account credited for this rip off.

Business Response: Initial Business Response /* (1000, 5, 2014/04/02) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/20/2014. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 04/01/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

4/1/2014 Problems with Product/Service
4/1/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company billed us monthly for a service we didn't request. Upon reviewing our credit card statement for taxes we found it and they won't refund. We have a son with autism and wanted to do a background check on a sitter we were hiring. PeopleSmart.com claimed it was Better Business Bureau approved so I selected it and bought this (here's the confirmation email): Hi ******, Thanks for your order on 05/27/2013! Your order number is XXXXXXXXX IdentitySmart 1 Month Membership (7-Day Free Trial) - $0.00 Background Report - $19.95 1-Month Unlimited Search Membership (7-Day Free Trial) - $0.00 Total: $19.95 Note: your bank statement will reflect a charge from "INF*PeopleSmart.com". Get contact and background information in an instant! Access your account and run a search now: Visit PeopleSmart A few friendly notes: We want you to have the best possible search experience. To learn more about your purchase or get a helping hand, please contact us or visit the site. Access your reports from the your reports tab. Update your account settings and view your order history. Have a question? Take a peek at our Frequently Asked Questions and Help Center. Contact Us with a message or question. Or just say hello. We'd love to hear from you. Send us an email. Say hello and let us know how we can help. Thanks for being a valued customer! Discover the steps you may need to complete to take full advantage of IdentitySmart's extraordinary identity protection benefits at: http://my.peoplesmart.com/?_act=identitysmart After your trial period, you will automatically be charged $19.95 per month for your IdentitySmart membership unless cancelled. After your trial period, you will be charged $19.95 for your PeopleSmart membership and it will automatically renew upon expiration at the same price every month unless canceled. I just needed the one report, so I immediately canceled after completion and received this email: *** Confirmation message (no action required) *** Hi ******, As requested, your IdentitySmart membership at PeopleSmart.com has been cancelled. You will not be charged further and the membership will not auto-renew. If you still want to take advantage of IdentitySmart's powerful identity protection tools, you can renew your membership by going to your IdentitySmart page at: http://my.peoplesmart.com/?_act=IdentitySmart Please note that canceling your membership will not refund previous payments, it only prevents future membership charges. If you have additional questions, our customer support team is here to assist you. Please feel free to contact us by either filling out our online contact form at http://www.peoplesmart.com/?_act=ContactUs or by replying to this email. Thanks for being a valued customer! Sincerely, PeopleSmart Team While preparing to do our taxes, I discovered they have continued to bill our card monthly for $19.95 since last May. I contacted them and they said it was for "PeopleSmart" but I have no receipt showing I signed up for that service and they never sent monthly emails alerting me I was being charged. It's complete fraud. I contacted them for a refund and they said they would give me a three months of fees but never sent an email to confirm. So I called back and they sent and email and told me it will process at a later date. We are a family with incredible expenses due to our children's health problems and we can't waste money on such things. I selected this site because they list it as BBB recommended.

Desired Settlement: I am requesting a refund totaling $199.50.

Business Response: Initial Business Response /* (1000, 5, 2014/03/14) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/27/2013. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart and IdentitySmart, which is the reason they were charged. The IdentitySmart was cancelled, per the confirmation that was included but the PeopleSmart was not. Out of courtesy, we had already processed a refund of $79.80 for the past 4 months once they contacted our service center directly on 03/08/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

3/27/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I have removed my profile from the peoplesmart.com site on numerous occasions, the most recent being two months ago, yet it is once again showing up. I have removed my profile from the peoplesmart.com site on numerous occasions, the most recent being two months ago, yet it is once again showing up here http://www.peoplesmart.com/find/p/*********-********/1201xD-93f8c45f-XXXX-XXe6-bfe9-2f7bd17ccf9f However, when I take steps to remove my profile, it cannot be "found". The company's practices are incredibly deceptive and not in compliance with their stated policies. I want my profile to be removed immediately - and permanently suppressed.

Desired Settlement: I want my personal information immediately removed - and permanently suppressed - from peoplesmart.com and their affiliated sites.

Business Response: Initial Business Response /* (1000, 5, 2014/03/08) */ Thank you for your response. We respect privacy. That is why we have an Opt-Out process built into our website. As a courtesy, we have removed this individual's information from the search results on our website. They will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our website. If they have any further questions or concerns, they may contact us at X-XXX-XXX-XXXX.

3/25/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I would not be bill if I canceled the trial in 7 days and I did it online in 4 days. They area billing even though it was canceled All details were on line there in no paperwork trail. There in no telephone number to call. When you try to E mail them you need your sign in which is over a month ago and I don't have that info anymore so there in no way I can contact them.

Desired Settlement: currently $19.95

Business Response: Initial Business Response /* (1000, 5, 2014/03/20) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/19/2014. We apologize but the charge was for the Background report that was purchased. Reports are not free during the trial. Out of courtesy, the customer's refund has been processed for receipt number XXXXXXXXX for the amount of $19.95. This refund will process through our order processing system immediately. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (2000, 7, 2014/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Www.PeopleSmart.Com. The way the site words the different selections for memberships is very misleading and is worded in such a way as to confuse ppl. After I paid $19.95USD for what I was lead to believe was a 30 day membership, the next page that came up said that it was a 7 day membership. The page said that if I did not discontinue service before the 7 days I would be billed an additional $19.95USD. Not only that, it's virtually impossible to find a telephone number or cancellation area on the site. They make it deliberately hard to find. I have no clue how the Better Business Bureau can give this company an "A".

Desired Settlement: I finally found a number for the website, not on the site, but by using a search engine. I requested a refund and was told my credit card would be reimbursed in 2-3 days. I also found that I am by far not the only one who believes this site is less than honest with potential customers

Business Response: Initial Business Response /* (1000, 5, 2014/02/26) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/21/2014. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/21/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Initial Consumer Rebuttal /* (3000, 7, 2014/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their terms are not laid out clearly as they claim. A reasonable person of reasonable intelligence would assume from the wording on the website that they were paying $19.95USD for a 1 month membership. NOT a single backround check and 7 day "free" trial, whatever that means. I believe the reason I was refunded was not out of courtesy, but rather so I would not report their practices, or give negative feedback about their website. When a customer has to scour the site to find out how to cancel their subscription so that their credit card is not repeatedly billed monthly, I don't consider that customer service at their "utmost priority". Final Business Response /* (4000, 9, 2014/03/06) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund and if there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

3/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I agreed to a .95 charge to look up a phone # and have now been billed $19.95 for a year subscription I did not realize I was agreeing to. original paypal transaction for .95 on 2/12/14; billed for 19.95 0n 2/20/2014. No knowledge I agreed to this.

Desired Settlement: I want my cedit card charges reversed. Deceptive sales practice.

Business Response: Initial Business Response /* (1000, 5, 2014/02/26) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/21/2014. The customer's original purchase was for a $0.95 Phone report which included a single report on the phone number they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/21/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

3/14/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Cancelled free trial. Card was charged today anyway. Ordered and cancelled trial on the same day, 2/7/14. Received email confirmation of this. Today there is a pending transaction of $15.56 from this company. I've emailed them, no response. Called support hot line, got put on hold and was disconnected without being able to speak with anyone.

Desired Settlement: Stop or refund the transaction, and guarantee that there will be no others in the future.

Business Response: Initial Business Response /* (1000, 5, 2014/02/20) */ Thank you for contacting FreePhoneTracer.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/19/2014. The customer's original purchase was for a $.49 Phone report which included a single report on the phone number they searched for and a 7-day free trial on FreePhoneTracer, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/19/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

3/7/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: PeopleSmart.com charged me $19.95 for services I did not authorize. They refuse to refund me my money. I ordered a ONE-TIME PHONE LOOK-UP on PeopleSmart in the sum of 95 cents. One week later, PeopleSmart billed me $19.95 for a ONE-MONTH subscription I NEVER AUTHORIZED. Now the company refuses to REFUND me these monies. PeopleSmart is running a scam in which they BILL people without their knowledge and refuse to refund these sums.

Desired Settlement: I demand a refund of $19.95 NO LATER THAN close of business day February 14th.

Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ Thank you for contacting PeopleSmart.com about your PayPal transaction. We have reviewed our records, and it looks as though the transaction in question has been disputed and that the funds for your order were reclaimed by PayPal on 02/11/2014. Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. We can be reached at XXX-XXX-XXXX if there are any further questions.

3/3/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: cancelled membership immediately after signing up for free trial. Got charged for membership after that January 21st started free trial membership receipt #XXXXXXXXX. immediately cancelled membership due to it not being what was advertised. received email confirmation of cancellation. received email notification on January 28th saying they tried to renew my membership but my card was declined. February 4th i got billed 14.95 from them. logged back into closed account and re-closed it. received email confirmation of account cancellation.

Desired Settlement: I want my 14.95 back. I have proof of account cancellation on January 21st and there is no reason i should have been charged anything again. Also there is no reason they should have tried to charge my card on January 28th.

Business Response: Initial Business Response /* (1000, 5, 2014/02/07) */ Thank you for contacting FreePhoneTracer.com. After researching your account we see that you signed up for a 7-day Free Trial membership to FreePhoneTracer.com and 7-day Free Trial subscription to IdentitySmart. On 1/21/14 you canceled your subscription to FreePhoneTracer; however, you did not cancel your subscription to IdentitySmart. As such, the membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. On 2/4/14 we canceled your membership to IdentitySmart and issued a refund for the amount of $14.95 which has been processed for receipt number XXXXXXXXX. Please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/27/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Complaint Description:cancelled membership immediately after signing up for free trial. Got charged for membership after that January 21st started free trial membership receipt #XXXXXXXXX. immediately cancelled membership due to it not being what was advertised. received email confirmation of cancellation. received email notification on January 28th saying they tried to renew my membership but my card was declined. February 4th i got billed 14.95 from them. logged back into closed account and re-closed it. received email confirmation of account cancellation. Product_Or_Service: phone tracer Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I want my 14.95 back. I have proof of account cancellation on January 21st and there is no reason i should have been charged anything again. Also there is no reason they should have tried to charge my card on January 28th.

Business Response: Initial Business Response /* (1000, 10, 2014/02/06) */ Thank you for contacting FreePhoneTracer. After researching your account we see that you signed up for a 7-day Free Trial membership to FreePhoneTracer and 7-day Free Trial subscription to IdentitySmart. You canceled your subscription to FreePhoneTracer on 1/21/13; however, you did not cancel your subscription to IdentitySmart. As such, the membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. We have canceled your membership to IdentitySmart and issued a refund on 2/4/14, for the amount of $14.95 which has been processed for receipt number XXXXXXXXX. Please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/27/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: PeopleSmart made unauthorized charges to my credit card, under my name and my son's name without consent. This company failed to correct wrong doings. I acquired the services People Smart offers on December 11, 2013. Upon reviewing the information they furnished I realized it is inaccurate. The website continually asked me to update my information when it is supposed to be accurate and provide me with the latest on my public record that I may be aware. Therefore, I considered if I'm not convinced this is a helpful service soon I would be canceling it. I was willing to give it a chance, perhaps I'd change my mind during their free 7 day trial run offer. Because it was not in the least bit helpful I decided to cancel the service on December 13, 2013, only two days into the free 7 day trial offer. When I reviewed my credit card transactions I found People Smart had charged me $19.99 anyways. I was willing to overlook this mishap, even though I was well within the free 7 day trial period, being that I did request their service figuring that's how they must do business. Later as I periodically review my credit card transactions I found they charged me twice more: one charge under my name for $19.99 and another charge for $19.99 under my son's name which has no relevance to my public record search request. The fact is they opened a public record search for my son without my consent nor me ever requesting one December 18, 2013. Totaling three charges of $19.99 summing to $59.97. I submitted a complaint through their website. They responded on December 30, 2013 indicating only prorated adjustments were made in the amounts of: for Order# XXXXXXXXX $12.87 for Order# XXXXXXXXX $7.08 and $12.87 ------------------------------------------------------ totaling $32.82. The amounts are not the case, but the fact is this is unethical and a fraudulent way to do business. I explained this on my initial complaint December 30, 2013 followed by a second complaint January 4, 2014. There was no helpful response; they didn't address any solution nor concern to resolve the situation in the email when they replied January 4, 2014 except how to contact People Smart.

Desired Settlement: When a company, agency, or entity opens service on behalf of a person without his/her consent it is called fraud. When the same company erroneously charges multiple transactions for a service they advertise with a free 7 day period without your consent and doesn't do anything to correct the situation it is not only fraudulent, misleading, but unethical. I decided to bring this up through this channel being the Better Business Bureau is involved with the quality of service by businesses. In hopes this unethical mode of business conduct will be addressed that People Smart will resolve their issues and stop scamming customers. I am requesting People Smart to refund me the full amount $59.97 charged to my credit card. I want my son's name and mine to be completely removed from their servers and systems as I am still receiving promotional emails even after I requested to be removed. Thank you Better Business Bureau for your assistance on this matter.

Business Response: Initial Business Response /* (1000, 5, 2014/02/05) */ PeopleSmart is a user initiated site and all accounts are created online by the user. As such, we do not create accounts for customers. We're writing to let you know we processed a full refund for your membership subscription. A refund for $7.08 and $19.95 is for the remaining unused portion of your membership on your order XXXXXXXXX and $19.95 from PeopleSmart for order number XXXXXXXXX. We've already canceled your PeopleSmart membership and you will NOT be charged again. Refunds issued typically take 7-10 days to reflect on the account balance. We've also removed your email address from our mailing list so that you will no longer receive notice of our special offers. Please allow up to 48 hours for the removal of your email address to fully affect all of our systems. Also, as a TrustE certified website, all of our mailings contain an unsubscribe link that you can use to immediately remove yourself as well. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/26/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I sent a letter on hoomepage of peoplesmart to no automatic payments because just got a trial. No more. Peoplesmart still debit from my account. I sent an e mail to peoplesmart and no receive answer: Please check your e mail history, on Dec/2013 I sent a letter to cancel suscription of your company because just paid to reach the info of one person and then, never use back this program. In my citibank account checking my movements, surprised because you still debit money from my bank account. I need a response about this missunderstood, because I sent a letter to avoid this situation. I just paid for trial of seven days, NO MORE 02-12-2014 DEBIT PURCHASE Feb XX XX:XX XXXX INF*PEOPLESMART.COM XXX-XXX-X $ 19.95 01-13-2014 DEBIT PURCHASE Jan XX XX:XX XXXX INF*PEOPLESMART.COM XXX-XXX-X $ 19.95 12-11-2013 DEBIT PURCHASE Dec XX XX:XX XXXX INF*PEOPLESMART.COM XXX-XXX-X $ 19.95 12-04-2013 DEBIT PURCHASE Dec XX XX:XX XXXX INF*PEOPLESMART.COM XXX-XXX-X $ 19.95 Please return the amount of three months, I will notify to Better bussiness Bureau this complaint because I did the e mail to avoid that fees. You can get a better program or system to cancell after trials. Please let me know by e mail *******@hotmail.com or by phone XXXXXXXXXX. Thank you and regards ****** *****

Desired Settlement: That company needs to get a good system to avoid charges after people like me send the mail to cancell trial or subscription.

Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/18/2014. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $59.85 total. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 7, 2014/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I thought I was a member of this group. I was referred to them by another company and was charged without permission the sum $35.40. I was charged $35.40 and didn't even know it until I received my bank statement. According to my bank statement this was on 1-8-14. There is a number shown on the statement of XXXXXX which could be an order number.

Desired Settlement: I would like to have the funds returned to the account from which it was taken or directly to my bank.

Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/17/2014. The customer's original purchase was for a free Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged $35.40. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/17/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 10, 2014/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (1000, 7, 2014/02/24) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/17/2014. The customer's original purchase was for a free Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged $35.40. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 02/17/2014. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

2/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: People Smart advertises a "Free 7 Day " for new customers. In realty,this is just a scam program to get your credit information . People Smart placed an unathorized charge of $19.95 on my PayPal account. I only agreed to a "7 Day Free Trial" with them at a single use charge of $0.95. Now I relize the real purpose of the $0.95 charge was to get my PayPal account info and which would then allow them follow with ongoing unathorized charges.

Desired Settlement: I of cource want my $19.95 back . And if you are going to continue to allow them to place your "BBB" logo on thier web page , I would think you would require them to change thier business practices.

Business Response: Initial Business Response /* (1000, 5, 2014/02/06) */ Thank you for contacting PeopleSmart. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 2/3/14. Regrettably, once these funds are reclaimed we are unable to issue a refund—the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 11, 2014/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 9, 2014/02/12) */ I apologize for the inconvenience. Please continue to work with PayPal since you have elected to dispute the payment with them.

2/17/2014 Problems with Product/Service
2/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: PeopleSmart was unable to fulfill the services specified to provide an address for a deadbeat dad. I had all information needed but the address. October 2013, I signed up for PeopleSmart services in order to locate a deadbeat dad. I had all of his information except his current address in KY. Once I paid for the service, it did not provide me with the information. It actually had some of his information mixed in with other individuals and was inaccurate. I sent an email to PeopleSmart about their service being a disappointment. They followed up by telling me how to do a search. I know how to do a search. It was their data that sucked, nor was it current! I then called PeopleSmart to have the service discontinued and I expected a full refund. While balancing my checkbook for the first time in a while, I was shocked to learn that PeopleSmart was still billing me. I had been billed October, November, December and now January. When I called today, January 21, 2014, I spoke with ***** who said she would only refund the amount they had withdrawn from my account for January. I explained to her that I sent them the email and then called to cancel the service. Once I received their email response, I followed up with a call requesting the monies be refunded... services were not provided as advertised. I also explained that I had not returned to their service since the day it provided me with no information. When I told her that I had called before, she said she could see the email but could not see anything requesting a refund. I want the full amount to be refunded.

Desired Settlement: A full refund of all monies (19.95/month) debited from my account for a product/service that did not produce correct or current data as promoted/advertised by the company. Total refund of 79.80.

Business Response: Initial Business Response /* (1000, 5, 2014/01/24) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. we have canceled your membership and issued a refund for the amount of $19.95 and $19.95 for December and January which has been processed for receipt number XXXXXXXXX. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (3000, 7, 2014/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I expect every dime to be refunded. I immediately contacted the company and told them their service did not do what they said it would and to cancel the trial/subscription. I also sent an email telling them I wasn't impressed with their system. I want every penny refunded. I also want them to be made to provide truth in advertising. Advice to anyone wanting to use their service.... DONT WASTE YOUR TIME OR YOUR MONEY! Final Business Response /* (4000, 9, 2014/01/31) */ I apologize but we are unable to refund the remaining payments, as those services were rendered in October and November. As outlined in our Terms of Service we're unable to refund charges more than 60 days old.  See below: http://my.peoplesmart.com/psp.aspx?_act=terms ''3. Disputes and Reversals All sales are final after 60 days. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/12/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Charged 4 times for looking up 1 person.This was from instacheck online. I should have been charged only $9.99 for looking this person up one (1) time due to identified cercumstances in personal family.

Desired Settlement: I would like to receive payment of card for only looking up one time (1).I would like payment back on card for $9.99,plus $9.99, plus 29.00, plus $9.99 as these are not for only one (1) person.

Business Response: Initial Business Response /* (1000, 5, 2014/01/24) */ Thank you for contacting PeopleSmart.com. Our records show that on 1/19/14, you were only billed $9.99 and $29.00 for the reports that you ordered. There are no additional charges from our company associated with the email address in question. As a courtesy, we issued a refund for the amount of $29.00 which has been processed for receipt number XXXXXXXXX. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/11/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Kept hitting my credit card without warning. Made a once time purchase, then my card kept getting charged repeatedly.

Desired Settlement: Refund.

Business Response: Initial Business Response /* (1000, 5, 2014/01/23) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. We have canceled your membership and issued a refund for the amount of $19.95 which has been processed for receipt number XXXXXXXXX.This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/11/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I went on this site for a 7 day free trial. I was not happy so I immediatly, the same day canceled my subscription. They billed me anyway. Even though I canceled this subscription I was billed and created an outstanding negative balance on my card. I put money on to pay another bill and they took the 19.95 twice. They said they refunded the money however, It only covered the overdraft. So I am still out the 19.95. I want my 19.95 returned.

Desired Settlement: A refund on my debit card.

Business Response: Initial Business Response /* (1000, 5, 2014/01/23) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for 7-day trials to the web site. It appears that you signed-up for that offer during the checkout process. The memberships billed when the trials expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that wwere purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. We have canceled your membership and issued a refund for the amount of $19.95 and $19.95 which has been processed for receipt number XXXXXXXXX. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/5/2014 Delivery Issues | Read Complaint Details
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Complaint: My father passed away on 9/5. It took me 3 months working with PeopleSmart.com to get his personal information removed from their website. His home address, age, phone number and my Mother's name appeared on their listing. THREE MONTHS! It was finally removed after I received a call back from a Supervisor.Last night I did a search and the listing is NOW APPEARING twice. I simply want it removed as this is causing grief to my Mother living there.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the following links deleted from the PeopleSmart.com database:http://www.peoplesmart.com/find/p/******-*******/******************************-d0987bXXXXXXhttp://www.peoplesmart.com/find/p/******-*******/**************************aXXX-XXd1aXXXXXcbAnd want a Supervisor to call me back once they are removed.I will gladly fax a death certificate if needed.

Business Response: Initial Business Response /* (1000, 5, 2014/01/20) */ Thank you for contacting PeopleSmart.com. I apologize for any inconvenience caused with respect to this matter. We respect privacy and our Privacy Team is diligently working to ensure the information in question does not reappear on our site. I appreciate you reaching out to us again so we can make things right. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 19, 2014/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not 100% confident at all with this company. This is the 2nd time I have gone through this. The first time it took 3 months, was removed and then reappeared. It is gone for now but I will be checking it often in hopes that it does not resurface again. Final Business Response /* (4000, 16, 2014/01/31) */ As requested, the information has been from our site. If you still see your record without the changes you requested, please be sure to clear your browser's cache and/or cookies. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

2/4/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I wanted to verify a phone number. I only saw 2 options either .95 or a subscription for $19.95. I chose the .95 option and was charged both. 1/3 used the internet to find a listing for a phone number. I was routed to this service and I only saw 2 options a 1 time search for .95 or a membership for $19.95. I chose the .95 cent option. I received a charge for the .95 cents. Which I think is reasonable. Then on 1/10 I received a debt for $19.95. I called the phone number provided on my bank statment and was told that I was signed up for a free 7 day membership and the $19.95 fee was for a membership if I didn't cancel in 7 days. I told the customer representative that I didn't see that I was supposed to cancel a membership in 7 days and she said it was on the last page and the .95 was a discounted price with the free membership otherwise the fee would have been $7.00. I did not see a fee option for $7.00, this was not an option that was provided to me. Had I seen this as an option with clearly defined wording, I could have made a better choice. I feel that your service is specifically set up that way to gain additional money from people deceiptfully.

Desired Settlement: Reimbursement of .95 and 19.95, then you can charge me the 7.00 if that is the fee you would charge to look up 1 phone number. That would be a reimbursement of $13.90. However, it would also be nice to see you run your business in a more honest manner.

Business Response: Initial Business Response /* (1000, 5, 2014/01/17) */ Thank you for contacting PeopleSmart.com. After researching your account we see that you started a 7-day trial membership on 1/3/14 and purchased a Phone report for $0.95. The trial period for your membership expired on 1/9/14, at which time the payment method you signed up with was charged $19.95. We're writing to let you know we processed your refund of $19.95 and $0.95 for your order XXXXXXXXX from PeopleSmart. We’ve canceled your membership with PeopleSmart and you will NOT be charged again. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

1/31/2014 Problems with Product/Service
1/30/2014 Problems with Product/Service
1/30/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I tried their trial period and cancel before the same day? But they have continue stealing money every month. This money was used to get my medicine. I am disable with ,an heart problem. I am on very limited amount of income, which makes it hard to pay for my medicine plus pay my bills. Product_Or_Service: Information,wrong information

Desired Settlement: DesiredSettlementID: Refund I have cancel again but they still take money from my card. Do I have ti get another card?

Business Response: Initial Business Response /* (1000, 10, 2014/01/10) */ Thank you for contacting **************** Upon review of the account registered under the email address ****************@yahoo.com, we do not show any charges from our company. In order to further assist you, please provide the email address associated with the account in question, the date of the charges, the amount of the charges and the merchant's name associated with the charges. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

1/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Inflection's "opt-Out" process has not removed my listing from their sites. I went thru the "opt-out" process that the company states will remove my information from future searches on their web people search portals. They have move then one name for their search sites. The site I am currently appearing on is Peoplesmart.

Desired Settlement: I want my information removed permanently from their database. The information is inaccurate and contains personal information about myself that I do not want shared by any entity.

Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ Thank you for contacting PeopleSmart.com. I apologize for any inconvenience caused with respect to this matter. We respect privacy. That is why we have an Opt-Out process built into our website. Per your request, we initiated the process to remove your information form the website when you initially contacted us. It can take up to 7 days for us to process your manual request. If you still see your record without the changes you requested, please be sure to clear your browser's cache and/or cookies. For your convenience, your privacy settings were also applied to these websites: * EmailFinder.com * FreePhoneTracer.com * PhoneDetective.com If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.c Final Consumer Response /* (4200, 12, 2014/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) My name is still listed on Inflection's web sites. I have sent an email to the company's security officer, who's name is ***** Once I can do a google search and my name is not found on one of the company's web site I will close the complaint. Thank you, **** **** Final Business Response /* (4000, 10, 2014/01/13) */ Thank you for your response. We respect privacy. That is why we have an Opt-Out process built into our website. As a courtesy, we have removed this individual's information from the search results on our website. They will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our website. If they have any further questions or concerns, they may contact us at X-XXX-XXX-XXXX.

1/29/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Unauthorized billing to my credit card. On May 18, 2013 I went online to look-up a phone number. The company listed was PeopleSmart.com. The charge for this service .95 cents. A week later on May 25, 2013, People Smart charged my credit card $19.95. They continued to bill my Visa card $19.95 for the last 6 months without my authorization. After reviewing my statement this morning, I noticed these unauthorized charges and immediately contacted the company requesting proof that I authorized these charges. I was told they could not and would not provide proof. My credit company has refunded $78.90; however I am still missing $40.80.

Desired Settlement: I am requesting the amount remaining after my refund from my bank.

Business Response: Initial Business Response /* (1000, 5, 2013/11/18) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/17/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer financial institution had already processed four months refunds of $79.80 once they contacted them directly on 11/15/2013. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. http://my.peoplesmart.com/psp.aspx?_act=terms ''5. Guarantee All sales are final after 60 days.'' If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (4200, 16, 2014/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) People Smart is continuing with this make-believe story alleging that I agreed to this purchase. The chronology they have presented simply does not pass the 'fact' test and they have not provided any proof validating an authorized purchase. If you, The BBB, just review the correspondence they have provided you regarding this situation their narrative has changed with each reply. Original I was told that all of the information was set out in an email dated May 17. I was also told that this email was sent to me and recently resent. As of this date I have not received a single copy. Now I am being told that I agreed to this purchase when I authorized a 95 cents charge for a single telephone number in May. This was the first time I have been given this information. On November 18, People Smart provided the following info: ...we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/17/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on People Smart, which is the reason they were charged. There is nothing in this first response indicating that my $.95 cents purchase was the foundation for these monthly charges. This is not a complicated process. It should have been very easy to say that I agreed when we charged your credit card and here is the proof. If this is factual and I agreed in May, why was it necessary to follow-up with an email? It is my belief that deceptive practices are being employed by People Smart. It is unconscionable that these methods are being used to covertly fleece innocent consumers. People Smart has been less than truthful and obviously cannot provide the proof I have requested and deserve. Rather than return my forty dollars, they are willing to spend whatever it takes to prove me wrong. The customer is not always right, I get that; however, when taking my money I deserve proof. I find it hard to believe that this process has gone this long without a resolution. Final Business Response /* (4000, 14, 2013/12/26) */ I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. For your convenience, a copy of your receipt has was originally sent to you on 7/24/13 has been resent to you via email.

1/27/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: My husband enrolled in the svc PeopleSmart in Sept12, not realizing this was"unlimited"(annual fee) membership.When time came for renewal, I was very ill & did'nt see the e-mail, so was charged $39.95 for the next years' services. When I was finally well enough(12/2/13) to go through all my e-mails & CC statements, I contacted the company by phone. The gentleman on the line told me no problem, he would cancel all srvcs with me & I would no longer be charged. I took this to mean I would rec a refund of the last annual fee, as I had not used the svc & it was now canc. He said he would send a confirm e-mail, confirming what we had discussed. I thanked him &thought everything was canc & refund would be issued. Not so. When no refund appeared by a month later, I contacted Chase CC Svcs to see how to resolve this. I found that I need to send a written copy of the dispute, which I did. Then I thought maybe I should call PeopleSmart back, thinking maybe with the holidays, something had been delayed. Boy, did I get a run around. The gentleman, & I use that term loosely, that I spoke to was very slick & fast talking,always having a negative comeback for my request/question. Basically, he stated since I didn't call & cancel back in August, when they sent the e-mail informing me I would be charged for another year of their svc, I was not due a refund. Then, after some arguing, he stated that they could issue me a $27.69 refund, since I would need to pay for the time between August & now, even though I had NEVER used their service once, & disputed it on December 2nd. I repeatedly asked for his name, & after much verbal sparring, he told me his name was *****, but refused to give his last name for security reasons. When I asked for a street addr for PeopleSmart, he told me to logon & get the addr that way. I kept asking for the street address & he finally gave me ** ******************. I finally got so sick of arguing with him, I hung up. Product_Or_Service: Information Service

Desired Settlement: DesiredSettlementID: Refund I would like a full refund of $39.95. This company and it's associates are nothing more than a scam organization. They talk fast and slick. Most other companies would not dispute a full refund, but obviously, this is how they make their money, scamming every cent they can from every person they can. I CANNOT believe they have the BBB rating they have. This man that I talked to could take a dying person's last lifeline if he wanted to. He was that slick & fast talking. NOT TRUSTWORTHY.

Business Response: Initial Business Response /* (1000, 5, 2014/01/08) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/04/2012. The customer's original purchase was for a $29.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had processed the remaining of $12.26 for the full amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/24/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I never voluntarily signed up for monthly service agreement. Possibly a one view charge of possible a dollar Product_Or_Service: One individual look up

Desired Settlement: DesiredSettlementID: Refund The bank has disputed charges but only for 90 days and the firm has charged 35 dollars per month since March 2013

Business Response: Initial Business Response /* (1000, 5, 2014/01/03) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for 7-day trial(s) to the web site. It appears that you signed-up for those offers during the checkout process. The memberships billed when the trials expired after 7 days, since there was no cancellation of the memberships. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. As a courtesy to you, on 12/28/13, we refunded you two payments of $19.95 and two payments of $14.95 for the months of November and December. We are unable to refund the remaining payments, as these services were rendered between March-October 2013.  We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old.  See below: http://my.peoplesmart.com/psp.aspx?_act=terms 3. Disputes and Reversals All sales are final after 60 days.  If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

1/24/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have attempted to cancel my services with this company and they have still charged my card although i took my card off their records. They charged me 20 dollars to my card even after i had attempted to cancel services with them. They don't give you a clear way of cancelling their services on their website although they assure you they do. There is no link anywhere on their page to allows me to cancel their services but it did allow me to take my card off their records. So i took my card off their records so that they couldn't charge it. They still charged it after I wanted this service cancelled its almost impossible to get a hold of this company. ADDITIONAL DETAILS: Case is being handled by another organization: USAA

Desired Settlement: I want my money back that i didn't want charged and i want them to make the process of cancelling renewals that actually works.

Business Response: Initial Business Response /* (1000, 5, 2014/01/07) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/20/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 01/02/2014. We do have three ways for customer to cancel the membership. They can contact us by phone, by e-mail or cancel from the the subscription section once logged in to the account. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

1/21/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: not only was the service they provided inferior to say the least, but they continued to bill my account for something they do not even provide. I wanted to obtain information on an individual beyond what I already knew. The service provided by peoplesmart was not only nil but they continued to bill me for information that they do not even provide, but if I wanted to give them $30 more they might give me another letter in the name or something stupid. Very unfair practice. When I called to complain the gal on the phone was very condescending

Desired Settlement: I would like the full $40 returned to me but am settling for only $20. I plan to recommend to people to NEVER use such a site ever again, especially this one because even if you do call to complain they speak to you like a child. Shame on this service. It should not exist and should be reprimanded for false advertising. They just take your money and don't give ANY information.

Business Response: Initial Business Response /* (1000, 5, 2014/01/17) */ Thank you for contacting ***********.com. We apologize that your report did not include information you had been expecting.  We have reviewed the report that you ordered and determined that it meets our standards for data integrity and completeness. The information that we provided was based on the search details that you provided.  We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results.  Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information. We're writing to let you know we processed your refund of $19.95 and $19.95 for your order ********* from ***********. We’ve canceled your membership with *********** and you will NOT be charged again.  We've processed a refund for the above order. The refund should appear on your account in 2-3 days if issued to a credit card. Refunds issued to a debit card account typically take 7-10 days to reflect on the account balance. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 7, 2014/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/16/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Woman on phone said I'd be refunded $40 last Saturday. (They would keep $8o for 1 ph.# & address they provided.) In Sept. I was offered a ph. # & address for $0.95 as a trial offer. I was not aware that I somehow signed up for 2 subscriptions totaling $40/mo. until i checked my cr. card statement this month. They have been billing me 19.95 ea. for 2 2 subscriptions every mo. since Sept. I called the cr. cd. who connected me to a man at peoplesmart who offered me a $16.09 refund for 1 month. I called back, spoke w/ a woman in Omaha, and she said I'd get back $40 because one has up to 60 days to cancel a subscription.

Desired Settlement: refund of $40 as indicated last Sat.

Business Response: Initial Business Response /* (1000, 5, 2014/01/03) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for 7-day trial(s) to the web site. It appears that you signed-up for those offers during the checkout process. The memberships billed when the trials expired after 7 days, since there was no cancellation of the memberships. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. As a courtesy, all payments associated with the account were refunded in full on 12/28/13. As such, we consider this matter resolved. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 7, 2014/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refunded 100% of what they billed me.

1/13/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: bad service I want to dispute all the charge from PEOPLESMART.COM and terminate any further charge in my account because they didn't provide the service as suppose the website said I would get the person's information after I paid, but finally nothing I got

Desired Settlement: fully refund and terminate any further charge

Business Response: Initial Business Response /* (1000, 5, 2013/12/20) */ Thank you for contacting ***********.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 12/18/13. Regrettably, once these funds are reclaimed we are unable to issue a refund—the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888-********. Final Consumer Response /* (3000, 7, 2013/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, Thanks for the response. I wasn't aware 7 days trial. I filed the request to American express dispute the transaction a few times. American express did dispute and get some refunds to my account. But I still get monthly charge a few days ago even if I had requested American Express to terminate any further charge. It will be great if you had canceled the membership for me and there will no any further charge to my account. I'll check on it if it dose then I'll request to close the complain. Thanks, ****** *** Final Business Response /* (4000, 9, 2013/12/26) */ Your membership was canceled 12/18/13 and will not bill again. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888-********.

1/10/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: People smart office have received my resiliation on dec. 6 2012. However this fact, they hve continued to charge me 9 months later! My client *** was: ticket ****************. After claim, they refund me may to august 2013. I apply to get back december 2012 till april 2013. The company refused to do that.

Desired Settlement: full refund, 5 months X 19.95 $ each month.

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/06/2012. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer financial institution had already processed 6 months refunds for $119.70 once they contacted them directly on 08/30/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-***-****. Final Consumer Response /* (4200, 16, 2013/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sir, "we are unable to refund charges more than 60 days old". It is a pity that this business have charge almost 20 $ a month for nothing ! And after that I hve cancelled the previous order. The answer is a bureaucratic answer, and not giving a true reason for this issue. Hope that People smart will think about the very ugly meaning of their "solution". ES Final Business Response /* (4000, 14, 2013/12/16) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund for 6 months from March until August. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. http://my.peoplesmart.com/psp.aspx?_act=terms "All sales are final after 60 days.'' If there is any other way we can assist them, they are welcomed to contact us directly at1-888-***-****.

1/6/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: my entire complaint is their advertising is misleading. on december 13, 2013 i went online to this website called peoplesmart. they were advertising a seven day free to use their website to look up a person imformation. they said you could cancel at anytime. i looked at my checking account and saw they had taken 19.95. my order number is *********. i used my debit card for payment thinking if i decided to keep this i would be charged.

Desired Settlement: i would like a refund.

Business Response: Initial Business Response /* (1000, 5, 2013/12/19) */ Thank you for contacting PeopleSmart.com. Upon the initial visit to the website, there was a sign up for report(s) in addition to the 7 day free trial that was automatically offered. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. As a courtesy, a refund in the amount of $19.95 has been processed for receipt number *********. I do apologize for the misunderstanding as to the membership package that was purchased. A basic membership with PeopleSmart.com entitles you to access to the leading people search database, basic contact and landline phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888-********.

1/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: The company charged my Bank Card $49.90 even though I canceled within the 7 Day period. I asked for a refund, but my request was denied. On 12/18/2013,I responded to the following Ad from this vendor:20% Off!Special Offer with 7-Day FREE Trial of 1-Month Unlimited Search Access Includes unlimited people searches, email searches, phone lookups and available public records. Membership is free for 7 days then automatically billed for $19.95 per month.I did 2 People Searches on 12/18/2013

Desired Settlement: On 12/18/2013 I responded to this merchants Ad which was for a 7-Day 1 Month Unlimited Search Membership, with the understanding that if I was not satisfied and canceled within the 7-Day Trial, I would not be charged.I ordered 2 searches through this 7 Day FREE Trial. Order#********* and Order#*********, which showed up the next day as a debit from my Bank Card in the amount of $49.90 12/19/2013 ATM DEBIT TRANSFER (INF*PEOPLESMART.COM 888-455-2792 NE ************ Dec 18) ($19.95) 12/19/2013 ATM DEBIT TRANSFER (INF*PEOPLESMART.COM 888-455-2792 NE ************ Dec 18) ($29.95) According to their Terms of Service Agreement,Free Trials We encourage the use of our Services through free trials. Free trials generally last for one week for eligible new members. Free trials are only available to first time customers. You must have internet access and a valid payment source to redeem a free trial offer. Upon registering for your free trial, your payment source will be authorized for up to approximately one membership period of service. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the payment source unless you do not cancel prior to the end of your free trial membership period. We will begin billing your payment source for membership fees corresponding to your membership period at the end of your free trial unless you cancel prior to the end of your free trial. You will not receive a notice from us that your free trial membership has ended or that your paying membership has begun. YOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL TO AVOID CHARGES TO YOUR PAYMENT SOURCE. We will continue to bill your payment source on a recurring basis on the anniversary of your membership period until you cancel. You may cancel your membership at anytime, and cancellation will be effective immediately. We may not provide refunds for any partial membership periods. As you can see by the debit to my Bank Card above, They did not wait the 7-day's to charge my card but did so the very first day. I did contact the company for a refund and was informed that I was not entitled to a refund even though I canceled the very next day and certainly within the 7-Day FREE TRIAL.I have since discovered numerous complaints for this company through online complaint sources including Scambook and Ripoff Report. I would like a refund of the $49.90 the company debited from my Bank Card. Should this not occur, I will then contact the California Attorney Generals Office with a copy of my complaint as well as copies of the numerous complaints that appeared online.

Business Response: Initial Business Response /* (1000, 5, 2014/01/03) */ Thank you for contacting PeopleSmart.com. Upon the initial visit to the website, there was a sign up for report(s) in addition to the 7 day free trial that was automatically offered. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. I do apologize for the misunderstanding as to the membership package that was purchased. A basic membership with PeopleSmart.com entitles you to access to the leading people search database, basic contact and landline phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. As a courtesy, on 12/26/13 we issued a refund for the amount of $19.95 + $29.95 for order number ********* and *********. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888*********.

1/2/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: The service is equal to google which I can get for free Within an hour of using this product I began to see that there is nothing I can do here that I couldn't do thru a google search. I had emailed them immediatly approx an hour after using their service. They said it would take up to 2 days to get ahold of me but it usually don't take that long and they work 7 days a week so 2 days later I contacted them again. Two days after that I emailed them again I ordered the product 5 days ago and emailed them right away and haven't gotten any responce from them after my initial email and 2 follow ups. I don't need this product its useless I'm never going to use it again I should have never signed up for it if I would have known that it gives you pretty much the same information I can get online by doing a search. Its a glorified search engine that gives you the same information google gives for free but charging for it.

Desired Settlement: I need a refund I used it for less than an hour and I'm unsatisfied by the product and will never use it in the future.

Business Response: Initial Business Response /* (1000, 5, 2013/12/12) */ Thank you for contacting PeopleSmart.com   We're writing to let you know we processed your refund of $13.73 for the remaining unused portion of your membership on your order ********* from PeopleSmart. We have to pay our vendors for access to searches and your refund is for the remaining unused portion of your membership. We've canceled your PeopleSmart membership and you will NOT be charged again.  The refund should appear on your account in 2-3 days if issued to a credit card.  Refunds issued to a debit card account typically take 7-10 days to reflect on the account balance. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-88**********.

12/27/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I signed up for a free 7 day trial @ Peoplesmart.com @ 9:44 AM on 12/15/13. I didn't like this site and cancelled @ 10:26 AM. I was not on this site for an hour. When I cancelled, I discovered I was charged $19.95 for the background check. Well while I was searching, I could not get into the background check. It kept telling me I had to pay $19.95 in order to view the pertinent information on the back ground check. I only received basic information. This is why I cancelled the subscription after minutes of being on this site. I emailed customer service and they told me that my $19.95 was not refundable. I explained that I didn't receive a background check and could not retrieve the information. The representative emailed me back again and said I can use the background check even if I cancelled my subscription. I asked how is that possible. I do not want the service and cancelled. I did not find what I was looking for. The site does not work as promised. And I cannot use the background check if I am no longer a member of this service. So it does me no good. They told me that my info is saved and I can retrieve it at any time. The information I retrieved is incorrect and is of no use to me, so saving it does not help me. The person responding to the emails is only answering part of my email, and then just refused to respond anymore. this is when I decided to report them. I would like a refund since this service does not work as promised. I would also like to know why this company has an A rating with all the complaints that I have seen posted. I think they are a rip off and a bunch of scammers and will be reporting this company to consumer affairs. I want my money back. Product_Or_Service: people search Order_Number: *********

Desired Settlement: DesiredSettlementID: Refund I would like my $19.95 refunded to me. And I do not want them to take any more money from my account as I have read was done to a couple of the consumers that signed up to this site and after cancelling were still charged.

Business Response: Initial Business Response /* (1000, 10, 2013/12/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/15/2013. We apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of $19.95. This refund will process through our order processing system immediately. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-********. Final Consumer Response /* (2000, 12, 2013/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund which is what I wanted. I do not apprecoste this business implying the decision was out of a courtesy. This company misrepresentd what people are looking for. They charge you for a service they dont supply

12/24/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: In late May I used peoplesmart.com for a one time fee of 99 cents but they charged my card for $19.95. I caught the mistake in early July and sent them an email notifying them of this. On July 16 they emailed me back stating they were looking into the situation. Then my ex-husband stole my daughter and that has been all I've been focused on until last night when I looked up on my card and found that they have been charging me every since in the tune of $139.65. When I talked to them today I was told that it was my fault for not keeping up on it myself instead of them taking care of their jobs themselves. I am a retired veteran on total disability and funds are very limited. They told me they would refund me for the money they took out on Wednesday but to bad on the rest even if I did bring it to their attention in July. As per billgaurd.com that I just found today, they are well know for doing this kind of business.

Desired Settlement: DesiredSettlementID: Refund I wish to be refunded the total $139.65 minus the original 99 cent fee. I would also like them to be audited and carefully watched for proper business practices. The idea of the business is good just their scamming of money is not. Thank you.

Business Response: Initial Business Response /* (1000, 10, 2013/12/05) */ Thank you for contacting PeopleSmart. When you purchased your original report on 4/19/13 there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. We processed your refund of $19.95 and $19.95 for your order XXXXXXXXX from PeopleSmart for the months of October and November. We've also canceled your membership with PeopleSmart and you will NOT be charged again. We are unable to refund the remaining payments, as these services were rendered between April 26, 2013-September 26, 2013. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. All sales are final after 60 days. See below: ********************************************** 3. Disputes and Reversals If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX.

12/24/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I was billed a recurring charge of $19.95/month by peoplesmart.com after using their service one time on 9-17-13. On X-XX-XX I used peoplesmart to locate a cousin in ******* I thought that the one-time transaction was paid for at that time, I did not knowingly agree to a recurring charge of $19.95/month and have not used this service since then.

Desired Settlement: After I called peoplesmart on XX-X-XX I got my "account" cancelled but was offered only a pro-rated refund of $15.96. I was unaware that I was agreeing to recurring charges during my one & only interaction with this site. I believe this pro-rated refund is inadequate. I note that there are many other complaints about this site as there is a Google link about how to cancel peoplesmart.

Business Response: Initial Business Response /* (1000, 5, 2013/12/04) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/17/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. We have to pay our vendors for access to searches and the refund was for the remaining unused portion of the membership. Out of courtesy, we had processed the remaining of $3.99 for the month of November for the full amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

12/24/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have asked peoplesmart.com to take my home address and phone number and email address down from their site. I have been a victim of identity theft. I have asked poeplesmart.com to take my information down from their site but they have it listed under whitepages.com I have been a victim of identity theft and I can prove it. I would like my home address, apt number, phone number and email address taken down.

Desired Settlement: Please take my information down from your site.

Business Response: Initial Business Response /* (1000, 10, 2013/11/21) */ Thank you for contacting PeopleSmart.com. As of 11/20/13, we've received your opt-out request at PeopleSmart.com and we have processed it successfully. From this point forward, the information that you provided us in your request will be suppressed from appearing on our website per our Opt-Out Policy and Terms and Conditions. Please allow up to 7 business days for all the information to be removed from further searches. If you check to validate that we have removed your information you might still see it on your computer because it is stored on your cache, which saves items you have seen on the Internet so that it takes less time to pull up on your browser the next time you visit the same page. You might have to clear your cache so that you get the most current and up to date results. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888-********. Final Consumer Response /* (4200, 16, 2013/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) These sites usually will put a person's private address on the web even after they say they will take it down. Final Business Response /* (4000, 14, 2013/12/03) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website. We will need some additional details to be able to locate the customer correct information for the removal of listing. They are welcomed to contact us at their earliest convenience at 1-888-********.

12/19/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I paid for a one time use for reverse phone number and am being charged 19.95 four times on debit card without authorization reoccuring so eighty buck on 11/06/2013 charged 19.95, on 11/06/2013 another 1995, on 12/06/2013 another 19.95 another 1995 on 12/06/2013 from peoplesmart.com phone number 1800-******** this is a reoccuring charge apparantly I never said to continue with charges and have called only to be transfered to another recording, to have removed and they keep billing.

Desired Settlement: eighty bucks plus any overdrafts i have gotten because of

Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/28/2013. The customer's original purchase was for a $0.95 phone report which included a single report on the individual they searched for and 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had processed the remaining of $43.76 for the full amount of $79.80. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-********. Final Consumer Response /* (2000, 11, 2013/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 9, 2013/12/17) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/28/2013. The customer's original purchase was for a $0.95 phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 12/11/2013. Any overdraft fees should be discussed with the customer financial institution. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-********.

12/16/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: A charge of $9.47 showed up on my Dec. statement that should not be there. No help from C/Svc. A charge of $9.47 showed up on my Dec. 2013 statement. Cust. Svc. said they didn't make the charge and couldn't help me and to contact my bank. My bank PAYS charges, it can't credit a charge belonging to another company to my Mastercard account. The cust. svc rep said the charge should not be there; however it is and I feel I wasn't helped with this issue.

Desired Settlement: I want the charge credited back to my Mastercard and if there is an account in my name to have it cancelled. The C/S rep claimed that I don't have an account with them and that they haven't charged me for anything. However, it is clear as day on my M/C statement. I charged some slim and fit vitamin pills last year to my Mastercard and I believe that instead of a one time charge they are charging me again even when I don't want the product and have told them so.

Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify a charge of $9.47. We will need some additional details to be able to locate the charge. Once we are able to locate the charge we will get right back to you regarding the inquiry. The customer's original purchase was for a $0.95 contact report on PeopleSmart.com which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged $19.95. Out of courtesy, the customer's refund from 11/13/2013 has been processed for receipt number ********* for the amount of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-********. Final Consumer Response /* (2000, 7, 2013/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/13/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: This company provides incorrect and incomplete service, and does not refund money for their mistakes. This service is an absolute scam. They provide names and addresses with a telephone number. The information is incorrect and it cost $9.95. The name was incorrect no other information was given. When I requested a refund, they replied that the incorrect information "meets (freephonetracer.com) standards" but this unscrupulous company obviously has no standards. They do not refund money for their mistakes and abysmal product quality.

Desired Settlement: Refund my $9.95.

Business Response: Initial Business Response /* (1000, 10, 2013/11/25) */ Thank you for contacting ***************.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/19/2013. We apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of $9.95. This refund will process through our order processing system immediately. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-************.

12/13/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: service not as advertised I searched for criminal records on line. This PeopleSmart web site advertised free records. I clicked on their site proceeded to begin a search. They asked me to join the service for 9.95 a month, I did. Next thing I know the search I did was found when I clicked to get the report it wanted me to "buy" it for 39.95. There is no phone number listed that I could find to call anyone. How can they advertise free records but then want over $40 to see it??

Desired Settlement: I want my $9.95 back and to not ever be charged again, like they said at the end of the month I'd be charged every month going forward...

Business Response: Initial Business Response /* (1000, 10, 2013/11/25) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/20/2013. The customer's original purchase was for a $9.95 for 1 month membership. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 11/21/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-************.

12/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Scammers !!! People should be aware of scammers !!! They make u pay 1$ for "premium " reverse number report - but never provide it ! When you call - they cancel your membership and promise they wont charge more but you just paid money for something you didnt get ! Perfect scam - no ??? I bet they make millions like that because people. Don't bother to complain about one dollar , But the BBB shouldn't let these kinds of scams go on !!!

Desired Settlement: I will Start writing reviews over and over and over everywhere possible About these scam artists Taking money from people

Business Response: Initial Business Response /* (1000, 5, 2013/11/14) */ Thank you for contacting PeopleSmart.com. We apologize that your report did not include information you had been expecting.  We have reviewed the report that you ordered and determined that it meets our standards for data integrity and completeness. The information that we provided was based on the search details that you provided.  We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results.  Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information. We strive to use only the most credible data sources available.  You can read further about our disclaimer of warranties in the end user agreement posted on our website by clicking the following link: http://my.***********.com/psp.aspx?_act=terms   We're writing to let you know we processed your refund of $1.00 for your order ********* from PeopleSmart. The refund should appear on your account in 2-3 days if issued to a credit card.  Refunds issued to a debit card account typically take 7-10 days to reflect on the account balance. If there is any other way we can assist you, you are welcomed to contact us at your earliest convenience at 1-************. Final Consumer Response /* (3000, 7, 2013/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course it's simple and easy To refund my one dollar just because I bothered to complain ! But it's three not about the one dollar it's about the principle that you guys are using false promises And claims that are completely not true To get hundreds if not thousands of other innocent victims Who for one dollar wont bother ! This is the Classics scam !

12/12/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Charged for services not received. No response to multiple requests for resolve. Funds taken from bank account. No response from PeopleSmart. I ordered a one time report from PeopleSmart. Their web-site guarantees instant access to orders. I entered my payment information, received confirmation of order and when I went to retrieve the order report, the site did not recognize my log in credentials. I submitted multiple requests to reset my log-in password so that I could access the report that I paid for. The site claims that it will respond to "ticket" requests for help or questions within 10 minutes. I have submitted numerous inquiries and have received absolutely NO response back from them. In the meantime, my account was charged and funds withdrawn immediately. Their site seems to function quite well when it goes to collecting monies from people's accounts, but then is absolutely unresponsive to producing results on their advertised product. I have requested a cancellation of my order and refund for monies debited from my bank account. PeopleSmart has not replied to ONE single email. Their site does not list a phone # for contact, only on-line inquiry can be made via "ticket". This is absolutely false advertising and a ruse.

Desired Settlement: I would like the $9.95 refunded from my account and want to be 100% certain that NO further monies are debited from my bank account. This on-line business is a sham and should be shut down!!!

Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/06/2013. We apologize that the purchase did not meet what the customer had been expecting. Out of courtesy, we had already processed a full refund for receipt number ********* for the amount of $9.95 once they contacted our service center directly on 12/07/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-************. Final Consumer Response /* (2000, 7, 2013/12/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/12/2013 Problems with Product/Service | Read Complaint Details
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Complaint: In Oct of 2013 I did a trial for peoplesmart.com and in Nove of 2013 I was charged after cancelling, and again in Dec of 2013 I was charged by the same company and I emailed them stating that they were told to cancell and that they are to refund me for the charge of this month and they have failed to do so. What I would like is for them to refund my account and to cancel the membership as they were asked to do to resolve this matter. They have no phone number to contact them either and this is all I have for that company, P.O. Bx XXXXX Omaha, NE XXXXX. Thank you. Sincerely, **** M. ******

12/11/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Website Offered Free Trail + Report. Only report was giving My order number is XXXXXXXXX Date 12/2/2013 Payment $19.95 Payment Method Visa Card. I Went online thought I was getting a Good Deal for a background Check. Below was exactly was what displayed on the website. When I placed my order for the background the person was not the correct person, So I decided to search again only to be asked for more money. I called and the rep told me I paid for the report only and not the free trial and was told to check my email to confirm. I told the rep that is impossible. If the free trail + report offer is for $19.95 and the report only is for $39.95 and I paid and was billed $19.95 how was is possible for me not to have ordered the free trial. There is not option on the website to opt out, after you select your free trial they ask you for your cc information right away. ( you can go their site now and follow and you will see what I am talking about) The rep said he will give me a credit and I will be able to order a new background check and get the contact report, only to go back to the website to search for the person to find out the credit was being deducted every time I searched which means I was not getting the free Trial unlimited search after all after I paid for it and that was advertise on the website. The rep claimed he understood but did not resolved the situation . Their website is very misleading. The background report only including the person name and previous address which was outdated and the work information was not of that person in particular it was of anyone who matched that person name throughout the United States. The same information that was included in the background report ( Name and 15 year old address) is the same thing you can get on Whitepages.com or by purchasing their contact report. They is very misleading, only not to be giving the information as advertise is totally unacceptable and they need to change their business pratice to confirm what the consumers are actually purchasing. Please look below for exactly was advertised. I paid for the advertise rate only to be giving something a contact report which was not useful in anyway, shape or form Background Report on ***** C ******* Your report includes (when available): Criminal Check Bankruptcies Judgments Liens Businesses Properties Work Info Full Name Age and DOB Phone Number Current Address Prior Residences Relatives Neighbors 20% Off! Special Offer with 7-Day FREE Trial of 1-Month Unlimited Search Access Includes unlimited people searches, email searches, phone lookups and available public records. Membership is free for 7 days then automatically billed for $19.95 per month. Best Deal Report + Free Trial* $19.95 Report Only $39.95

Desired Settlement: I would like a full refund. I will be willing to accept a partial refund minus the contact report price of $0.95 which what I was giving and not the detailed background report as advertised.

Business Response: Initial Business Response /* (1000, 10, 2013/12/05) */ Thank you for contacting PeopleSmart. After researching your account we see that you have only purchased a Background report for $19.95. You have not purchased a membership.  I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. We processed your refund of $19.95 for your order XXXXXXXXX from PeopleSmart. The refund should appear on your account in 2-3 days if issued to a credit card. Refunds issued to a debit card account typically take 7-10 days to reflect on the account balance. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 12, 2013/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank You, I appreciate the way you handle this matter. Happy Holidays.

12/10/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I asked for a 95 cent report only. Their computer site did not except my cancellation. I removed my credit card info also. I am unsure of the begin date, but am aware that they charged me for a months service fee of 19.95 after I cancelled my account. Plus they claim that I never cancelled my account. Their computer system did not put my cancellation request through the first time. I even removed all my credit card info the first time I cancelled this account.I cancelled the account a second time. I also have spoken to their reps who are not help full at all. They refuse to reinburse me.All I want is my money back from them.

Desired Settlement: I just wish for my money to be given back to me.

Business Response: Initial Business Response /* (1000, 10, 2013/12/05) */ When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I apologize for any inconvenience caused with respect to this matter. We have canceled your membership and issued a refund for the amount of $19.95 which has been processed for receipt number *********. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-************. Final Consumer Response /* (2000, 12, 2013/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response, because they are returning my money to my card. Thank You!

12/5/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I applied to discontinue a 7 day membership and have made contact under assumption that I would not be charged full monthly subscription but I did 2xs I got charged twice and requested cancellation but got charged and have called and email in request for refund. I requested cancellation and after charged I got confirmation and no refund. They me in full 39.90 dollars. I want a full refund and they refused after paying for a subscription of 2 months I did not want.

Desired Settlement: $39.90 back in my debit account.

Business Response: Initial Business Response /* (1000, 10, 2013/11/18) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/25/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the remaining amount of $9.30. The partial refunds of $30.60 have already been processed on 11/09/2013. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

12/5/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Pricing on web is contradicting and services provided are incorrect I placed a search for an individual on 11.6.2013 which should have provided any possible contact numbers. The results provided did not include phone numbers and I was required to pay an additional $5 to obtain a phone number although the web stated. Their site stated I should obtain phone number, social media address and other various information for $6, at check out I was charged $10. When the phone number was not provided, I had to pay an additional $5 (total paid $15). No results were found for social media according to their website, they used different variations of the spelling of the individuals name with no results found. As the day continued, I continued m own search and was able to find the individual oon Facebook using the correct spelling of his name (one of the obvious variations they supposedly used) When I explained this to them via email, they responded twice with template responses and refuse to offer a refund.

Desired Settlement: I want a refund for the services they supposedly provided yet no results were found (facebook issue described above) and for the misleading pricing practices they used on their website.

Business Response: Initial Business Response /* (1000, 10, 2013/11/18) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/06/2013. We apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt numbers ********* and ********* for the amount of $1.90 (two amounts of $0.95). This refund will process through our order processing system immediately. We apologize, but with the information provided we're unable to identify any charge from 11/06/2013 more than $0.95. They are welcomed to contact us at their earliest convenience at 1-***-***-****.

12/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Have attempted to cancel membership since July only to have them say it is cancelled but they continue to take the money from my account. I have spoken to my bank. To cancel the $19.95 they are automatically removing from my account, I need to turn in my bank card and wait 3+n weeks for a replacement.

Desired Settlement: Reimbursement for funds taken since July.

Business Response: Initial Business Response /* (1000, 10, 2013/11/25) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 06/06/2013. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number 492677246 for 4 months in the amount of $79.80. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. We have made 4 months courtesy refund of $79.80. http://my.peoplesmart.com/psp.aspx?_act=terms ''5. Guarantee Our Products are backed by a 100% satisfaction guarantee. If you cannot find the results you are looking for, a support agent will assist you with your search. You can reach our support department at 1-***-***-****. If no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchase. All sales are final after 60 days.'' Final Consumer Response /* (2000, 12, 2013/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have finally been re-imbursed. Thank you so very much for your wonderful assistance. ***** *******

12/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: personal information for sale, via various websites without my permission. The company,Inflection ,through their website PeopleSmart.com, offers my personal information for sale, via various websites without my permission.

Desired Settlement: Requesting complete removal of my personal information and any hypertext links associated with my name.

Business Response: Initial Business Response /* (1000, 10, 2013/11/25) */ We've received your opt-out request at PeopleSmart.com and we have processed it successfully. From this point forward, the information that you provided us in your request will be suppressed from appearing on our website per our Opt-Out Policy and Terms and Conditions. Please allow up to 5 business days for all the information to be removed from further searches. If you check to validate that we have removed your information you might still see it on your computer because it is stored on your cache, which saves items you have seen on the Internet so that it takes less time to pull up on your browser the next time you visit the same page. You might have to clear your cache so that you get the most current and up to date results. To clear Internet Explorer's cache: 1. On the Tools menu, click Internet Options. The Internet Options box should open to the General tab. 2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache. 3. Close your browser and open it again. Then check to see if the result(s) still show. If they do, please let me know and I will look into it. To clear Firefox's cache: 1. At the top of the Firefox window, on the menu bar, click on the 'Tools' menu. 2. Select the 'Clear Recent History' option. 3. Select 'Everything' from the 'Time range to clear' drop-down box. 4. Click the 'Clear Now' button. 5. Close your browser and open it again. Then check to see if the result(s) still show. If they do, please let me know and I will look into it. If you are interested in finding out more about taking control of your online identity, check out Reputation Defender, which provides a great service in helping you monitor what personal information is available on the Internet: http://www.******************.com/?code=******** If they have any further questions or concerns, they may contact us at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks. I'll double check it, and make sure that Google search does not search old cached pages.

11/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to refund monies that were taken from my account without permission I authorized "PeopleSmart" to debit my account in the amount of 95 cents. On the same date, due to the small print disclaimer advising about membership fees, I sent an email to the company and cancelled any membership that may come to me after the 30 day free trial. I received an email from them stating that my membership was cancelled. 18 days later, I was debit the amount of 19.95. Again I sent an email, asked for a refund and asked to cancel any membership in my name. Again I received a conformation email. And again, a little over a month later, I was charged 19.95 again. I have again requested a refund and cancellation. I have also had to go back repeatedly since and email them asking for a refund and had to cancel my membership with no response other than the automated cancellation response.

Desired Settlement: If I do not receive a refund I will initiate a class action suit against this company

Business Response: Initial Business Response /* (1000, 5, 2013/11/06) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/04/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of $39.90. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This site is providing personally identifying data publicly that is hurting my job prospects and making me continually vulnerable to identity theft. Please remove my name, age, known cities and possible relatives from your database AND ALSO remove this information from your sister site PeekYou. I'm referring not only to the name search on your site, but the referring data that is provided to PeekYou that drives business to your site. This is not the first time I've make this request. Thanks in advance.

Desired Settlement: The removal effective now and in perpetuity of all my identifying data including my name, age, known cities and relatives from your database and your sister referring site PeekYou.

Business Response: Initial Business Response /* (1000, 10, 2013/10/31) */ Thank you for contacting PeopleSmart.com. I apologize for any inconvenience caused with respect to this matter but I am unable to locate a listing for you on our site with the information provided in your inquiry. We respect privacy. That is why we have an Opt-Out process built into our website. You can go to the address below or give us a call at 1-***-***-**** to have a representative help you through the process. http://www.peoplesmart.com/optout Final Consumer Response /* (3000, 12, 2013/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I found my listing in the PeopleSmart database via a referring website called PeekYou.com. I would provide the link in this communication, however BBB advises not to put any personally identifiable information in this response so I will point to it but please work with me: http://www.*******.com/usa/california/firstname_lastname Also, I have taken a screenshot been am unable to attach it in my reply to you. I have had ongoing issues with identity theft that I'm working to correct. Since there are persons of the same name (including spelling) in my state, by cross-referencing the data that shows up for my name search, a great deal of information about me was collected even with this referring link on PeekYou. These social engineers have hurt my credit by collecting all these pieces of information. Please work with any referring websites that point to my data to remove it including but not limited to PeekYou.com so that even bits of my data can be hinted at. I'd really appreciate it. Final Business Response /* (4000, 14, 2013/11/06) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we will still need some additional details to be able to locate the customer's name for the removal of information. They are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They advertised they could do nationwide criminal background checks. Once I purchased the service, I learned it was limited to a few counties. Their false advertising caused me to purchase the service on 10/28/13 for $19.95. Once I had paid, and requested a criminal background report, it showed no data, which I knew to be incorrect for the individual in question. At that point their website disclosed that their background reports only had data from a few counties (probably 5% nationwide?). Their pre-sales advertising indicated NATIONWIDE background checks. I cancelled the subscription 5 minutes after purchasing it, because it was totally worthless.

Desired Settlement: Refund, and more honest advertising.

Business Response: Initial Business Response /* (1000, 10, 2013/11/01) */ Thank you for contacting PeopleSmart.com. We apologize that your purchase didn't provide you with everything that you were expecting. We've refunded the charge of $19.95 that was charged to your account for order number *********. This refund will process through our order processing system immediately. If you do not see the credit post to your account within 5 business days please reply and let us know. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: First of all, let me say, I cannot understand how this company can be given approval by the BBB. I called you and the person who handled my call said you have a lot of consumer complaints, but a high resolution. I went online and found out that this company is some sort of scam. I purchased a $.95 report and was charged on my credit card $19.95. Reported it to PayPal on 10/25, they are awaiting a response from People Smart. I just called People Smart and they said it was Pay Pal's responsibility. I said you were the one that put the unauthorized charge through, they just went on and on. This company should not be accredited by BBB, whom everyone trust. Go online and see how many people were scammed by them. I checked nothing to be charge $19.95.

Desired Settlement: DesiredSettlementID: Refund People Smart has to answer PayPal and put monies back into my account. You have to further investigate this company, do not put your trust consumers have for you, under scrutiny.

Business Response: Initial Business Response /* (1000, 10, 2013/11/01) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 10/25/13. Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Claiming to have information that, one purchased, does not exist. When searching for the owner of an email address, the peoplesmart.com web site responds: "WE HAVE FOUND INFORMATION FOR THE EMAIL ADDRESS YOU ARE LOOKING FOR". You need to purchase a membership in order to see the information. When a membership is purchased to see the detailed information, you are told that the email address WAS NOT FOUND in their database. This is misleading and complete falsification of information. It is an absolute lie to get you to purchase a membership. I have screen captures of all the information provided in this complaint

Desired Settlement: Since advertising stated that the information I wanted was available, then, upon purchase, told that the information was not actually available. They need to be fined for false advertising - but, no one cares about that anymore

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/21/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Company indicated they had the info that was searched for, by listing my previous addresses. After paying for services, none of info pertained to me. Below, please find the correspondence which will clarify situation: 11/02/2013 16:40 - ******* ****** ******* ****** wrote: Full Name: ******* ****** ******* ****** Email Address: *****@live.com Order Number: ********* Message: I am very unhappy due to the misinformation. I found my names addresses etc. so I chose that for my account. I wanted to view my marriage certificates and the information told me that it located 3. But in order to view those I had to pay first. I paid, set up my account, and when I went to view the marriage certificates that it found for me, I discovered that it had ABSOLUTELY NOTHING to do with me! So the 3 marriage certificates that it told me that it found, were false! Please correct this issue, so that I might be able to review the correct records for me. Thank you so much for your help in this matter, ******* ****** ******* ****** Hello *******, Thank you for contacting PeopleSmart.com about your search results. We apologize that your report did not include information you had been expecting. We have reviewed the report that you ordered and determined that it meets our standards for data integrity and completeness. The information that we provided was based on the search details that you provided. We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results. Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information. We strive to use only the most credible data sources available. You can read further about our disclaimer of warranties in the end user agreement posted on our website by clicking the following link: http://my.peoplesmart.com/psp.aspx?_act=terms Many times the information contained in a report or even its absence can help further your search. Whether or not that is the case, we want you to be satisfied. We've taken the liberty of adding 5 credits to your PeopleSmart account which will allow you to run another search free of charge. We want to thank you for being a valued PeopleSmart customer and for taking the time to contact us. Please let us know if there's anything else we can help you with. Sincerely, **** ** Member Services Representative *the people that were listed had nothing to do with me. 1. they had none of my previous addresses 2. never heard of the people before 3.never married to any of them (male and female) there site informed me that they had found 3 marriage certificates pertaining to me but would not show me any details until after I paid.*

Desired Settlement: I would like for the company to remove the credentials listed on their home page that sites they are endorsed, accredited, by the Better Business Bureau. So that other people with not assume that the business is held to a high standard.

Business Response: Initial Business Response /* (1000, 10, 2013/11/06) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 11/02/2013. We apologize that the report did not include the information the customer had been expecting. Out of courtesy, we had already processed a full refund for receipt number ********* for the amount of $7.95 once they contacted our service center directly on 11/04/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (4200, 16, 2013/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Whom It May Concern, It is my belief that if said company, Inflection-Peoplesmart, were sicerely interested in quality products with no misleading information. They would remove the search engine which includes marriage certificates. But, as I have stated before, the company is obviously not interested in a quality product but rather, they are interested in the millions of people that would count the small fee, $7.95, as a loss and move on. Which would calculate somewhere in the area of approximately $7,000,000.00 or more. It appears that it is worth having a poor quality product in order to make that kind of money. Once, again, all I ask is that the said company, Inflection-Peoplesmart, remove the Better Business Bureau credentials from their home page, which make people, like myself, trust them and pay the fee for something that, they admitted that, they do not provide even though their search engine adds that variable, wedding certificates. If they want to continue to mislead people with their tools and techniques, that is their business. But they should not use a Trusted name such as "Better Business Bureau", to lure people to trust their site. Respectfully submitted, ******* ****** ******* ****** Final Business Response /* (4000, 14, 2013/11/15) */ I am sorry to hear that you were unable to find the information you were seeking on our site; however, we do not advertise or provide marriage certificates on our site. Please bear in mind that although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for the information. If you're interested in reading about our disclaimer of warranties in our end user agreement posted on our website, you can do so by clicking the following link: http://my.peoplesmart.com/psp.aspx?_act=terms If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-***-***-****.

11/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Peoplesmart.com has my information for sale on its website with no way to remove the information without paying them. Peoplesmart.com has my information for sale on its website with no way to remove the information without paying them. I went through the process and opened a account with peoplesmart.com to remove my information. Its all fake, they provide no way to remove the information unless you pay them a fee, which I am sure they still wouldn't remove it. This site obviously is a scam to get more information for them to sell and to try and get you to pay money for information removal.

Desired Settlement: I would like Peoplesmart.com to remove all my information and any information associated with it. I would also like all my information and associated information removed from peoplesmarts affiliate websites.

Business Response: Initial Business Response /* (1000, 5, 2013/11/07) */ Thank you for contacting PeopleSmart. I apologize for any inconvenience caused with respect to this matter. We respect privacy. That is why we have an Opt-Out process built into our website. You can go to the address below or give us a call at 1-***-***-**** to have a representative help you through the process. http://www.***********.com/optout Final Consumer Response /* (2000, 11, 2013/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Its off for now. Please do not put it back up. I am tiring of having to keep complaining. Final Business Response /* (4000, 9, 2013/11/15) */ Based on the information submitted in your compliant, we are unable to locate your information on the site. In order to assist you, you may give us a call at 1-***-***-**** and we will gladly assist you with removing the information in question.

11/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart website said they had 2 records on a specific email address. But I had to pay to get info. AFTER paying site said email address not found! I was trying to verify an email address as real. There site came up saying they had 2 records on this email. The site had a verisign, BBB and a Truste symbol. So I felt that the site was legit. AFTER buying the membership, site said email address couldn't be found, but maybe they could find it IF I paid MORE MONEY! SCAM WEBSite! I can't believe it is BBB endorsed! ADDITIONAL DETAILS: Case is being handled by another organization: Paypal

Desired Settlement: As records will show I tried to cancel within minutes. As soon as I saw how I had been Scammed(same email address to different search results. 1 to get me to pay 2nd to get me to pay more.) I just want my 23.40 back.

Business Response: Initial Business Response /* (1000, 5, 2013/10/17) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we apologize that the purchase did not include the information the customer had been expecting. The customer's original purchase on 10/14/2013 was a 1 year membership for $23.40, which is the reason they were charged. On the same date, PeopleSmart received notice from PayPal that the transaction in question had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. Regrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refund as the funds for the customer order are no longer in our possession. As customer elected to dispute the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (4200, 11, 2013/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Transaction is being held in dispute until Paypal hears from seller. I have contacted PayPal they are still waiting to here from PeopleSmart. Final Business Response /* (4000, 9, 2013/10/29) */ Thank you again for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns. On 10/14/2013 PeopleSmart received notice from PayPal that the transaction in question for $23.40 had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. They may wish to contact PayPal with any other questions they have concerning their dispute process or the handling of their request. They are also welcomed to contact us at their earliest convenience at 1-***-***-****.

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart failed to comply with my request to not initiate and then to terminate their data service. On October 11, 2013 I placed an order (*********) with PeopleSmart to learn the phone number of a property owner that I wished to make an offer. In the process a PeopleSmart window asked for my email address and requested that I create a password which I did. At the time I did not realize that this was to initiate a 7 day trial period to retain PeopleSmart services on an on-going basis for $19.95/month. I immediately sent a message within the PeopleSmart website to terminate my trial subscription. Again on October 16,2013 I sent an email to PeopleSmart to cancel my trial service immediately. "Discontinue my trial subscription, now." PeopleSmart sent the following email reply. "There appears to be a problem loading the email Ticket#**************** Your Email Did NOT Reach a Person". My next step on October 16, 2013 was to file a dispute with Paypal asking that no further payments be made to PeopleSmart and that my bank account number not be provided to PeopleSmart. Paypal replied to my dispute with the following email. "Your Significantly Not as Described dispute for the payment you sent to PeopleSmart.com on Oct 11, 2013 (Transaction *****************) is now open." On October 18, 2013 I received the following email from Paypal: "Hello ******** ******, You sent a payment of $19.95 USD to PeopleSmart.com (support@peoplesmart.com) " Next my Chase bank account website reflects the following entry: PAYPAL INST XFER 5PUJ27J8XHTTJ WEB ID: PAYPALSI66 $19.95 At this point I seem to have a PeopleSmart problem and a Paypal problem, neither of which read my emails or provide a phone number to talk to a live person. PeopleSmart has a website designed to ignore customers attempting to withdraw from their service and Paypal has a website designed to get rid of persons attempting to file a dispute. This is a dangerous combination.

Desired Settlement: Refund my $19.95 and get out of my life.

Business Response: Initial Business Response /* (1000, 10, 2013/10/29) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/11/2013. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of $19.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Was billed last month for services I had attempted to cancel, called & thought it was fixed, billed again. Rude cust. serv man on phone I had initially signed up for a trial of peoplesmart, as I had heard they were the best online information to be had. I thought it was cancelled before the trial ended, but then I was billed for two services - one of which I was unaware of even signing up for. I got online and thought I had cancelled again. I also called customer service and requested a refund for two different charges of $19.95 each and was told I would get them. I have not seen anything. I called again today when I saw yet another charge in my bank account - and got a man named Brian on the phone - who VERY rudely told me that I had NOT ever called before because "THE SYSTEM" records all calling information. He was just snappy and nasty - told me he'd cancel the account and he could (hesitated) issue a "prorated" refund for this month's charge. So, he talks rude and I'm out almost $50. It's ridiculous

Desired Settlement: I want a FULL refund of all 3 of the $19.95 charges

Business Response: Initial Business Response /* (1000, 10, 2013/10/29) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/12/2013. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the additional amount of $39.90. One charge of $19.95 has already been refunded on 10/25/2013 when the customer directly contacted us. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The membership ads make the user believe that they would have free access to listed services, but there are additional hidden fees for each service. I signed up for a trial membership for PeopleSmart so that I could get a credit check on a prospective tenant on 10/20/2013. The membership details said that I would have unlimited access to background checks, credit reports, reverse phone lookups and more. I proceeded to search for my tenant and clicked "view full results" and suddenly ended up being charged $19.95. There was no warning that I would be charged an extra fee, and there was no clear indication of additional fees when I signed up for the membership. Had I gotten some kind of message about being charged before processing the report, I would have never agreed to it. Additionally, I was signed up for an additional membership for "IdentitySmart" attached to my same credit card which had been advertised to make me believe that it was the same service I was already receiving. Had I not gone to cancel both memberships, I would have been charged twice, once for each membership. Lastly, when I went to cancel both memberships, the process was unnecessarily difficult. The links were rather hidden and I had to go through multiple pages of agreeing to different terms before it would go through.

Desired Settlement: I would like a full refund for the $19.95 billed to my account. Additionally, for the sake of future visitors to the site, I feel that it is necessary to put a more clear explanation of what additional fees members will be charged with a membership. There should be a confirmation message before an order is processed that they will be billed, and it should be more simple for a user to cancel their membership. I would also like further reassurance that my memberships have all been canceled and I will be charged no additional fees.

Business Response: Initial Business Response /* (1000, 10, 2013/10/25) */ Thank you for contacting PeopleSmart.com. We issued a refund for the amount of $19.95. Upon the initial visit to the website, there was a sign up for a report(s) in addition to the 7 day free trials that were automatically offered. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. I do apologize for the misunderstanding as to the membership package that was purchased. A basic membership with PeopleSmart.com entitles you to access to the leading people search database, basic contact and landline phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Double charging and ignoring cancellation requests. This company has double charged my credit card every month since June. I've tried to cancel numerous times. The website will ask, "do you want to cancel" and I choose "yes" but nothing changes. I have filed a dispute with Visa to recoup the money but I'm STILL unable to cancel!

Desired Settlement: Cancel my account. and refund all but ONE, the first month's charge, immediately.

Business Response: Initial Business Response /* (1000, 10, 2013/10/21) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This is the third time that I have called them to cancel the automatic charges! They have charged me at least 3 times without my authorization! I have cancelled 3 times already. 1. I cancelled my account, I thought. 2. Second time i called after seeing charges of around 20 to 30 dollars they said that my wife had also had an account and my wifes' account was being billed. 3. Third time, today, I explained my situation with repeat billing of my account and I asked what do i need to do to stop these automatic charges from billing my account? I have her both my and my wifes' email accounts. I gave my embarqmail account and gmail account and both my wifes' also so there are no more excuses about what account was still opened. Mandy said that my wife's account, ******* ******** , did not show up, except mine, ******* *********. Mandy said mine was cancelled as of today! We will see! thank you ! ******* *********

Desired Settlement: I would at least get my 19.95 back.

Business Response: Initial Business Response /* (1000, 10, 2013/10/21) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/06/2013. The customer's original purchase was for a 1.00 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number 501504609 under the gmail.com e-mail address for the amount of 19.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company's online web service failed to disclose re-occuring monthly fees during signing-up for a teaser $0.95 fee for 1 "free" week of service. I used PeopleSmart online service to obtain a phone number on 09/07/13. The online advertisement highlighted a fee of $0.95 for one "free" week of service. I signed up and provided my credit card information, and did get the one phone number I needed. Today, 10/27/13, in reviewing my VISA statements I found not only the $0.95 expected charge from 09/07/13, but four additional unexpected charges each for $19.95. These charges included two on 09/14/13 and two more on 10/14/13. I have called PeopleSmart regarding this on 10/27/13, and the rep highlighted that the email receipt that he claimed I received on 09/07/13 highlighted that I would be automatically billed for two services each of the amount $19.95. I do not recall receiving "a receipt" at the time, however their rep forwarded me an email of the "receipt". After some debate the rep did say that he would provide credit for 2 of the 4 unexpected charges since this was <30 days, however he refused to credit the two charges, each for $19.95, from 09/14/13. My complaint is that PeopleSmart failed to provide the customer, me, all required charging information during the initial $0.95 sign-up for the "free week" of looking up people contact information. I would have never signed-up if I had known that I would automatically be billed the nearly $40/month for two services, the second I was even unaware of! The 10/27/13 forward of the supposed original "receipt" did have at the very bottom, outside of the original single screen, that there would be two charges after the free period unless I cancelled the service. My view is that it is completely unethical and an illegal business practice to not provide the consumer both complete information for what they think they have signed up for, and provide the billing practice information BEFORE the consumer signs up. Providing this information after the sign-up in an email that looks like a receipt and putting this at the very bottom of the email, outside the initial viewing screen is very unethical. I do plan on filing a complaint back to VISA to see what they can do for me.

Desired Settlement: I wish a refund on the two $19.95 charges from 09/14/13 ($39.90 total). Secondly I want to see that the PeopleSmart internet webpage sign-up provide the consumer complete and clear details on both what services they are purchasing and the costs associated with that servce. This must be provided prior to the sign-up.

Business Response: Initial Business Response /* (1000, 10, 2013/10/30) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/07/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number ********** for the amount of $39.90. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/11/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did refund the service changes: the original customer rep provided the initial refund of $39.90 upon the first call and now due to this BBB complaint the remaining $39.90 has been refunded. It is a shame that I had to resort to using the BBB when the company could tell that I had only used their service the one time and the original rep could have taken care of the entire refund but chose to tell me that there was nothing he could do for me on the initial "pair" of $19.95 charges. I also acknowledge that I've checked again about the second part of my complaint: that the automatic charging would commence after the first week. The web site does, in small letters, highlight the policy and I must have missed this. What I still do not understand is how I was charged for at second service for $19.95, but at this point they have satisfied my complaint and I do appreciate their quick resolution.

11/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Extremely! High monthly charges. I used the service once for $.90. Then I kept getting monthly bills for $19.95.MANY calls to cancel were made. SCAM! Overcharging, bad customer relations refusal to cancel service!!!!!!!!!!!!!!!!!!!!!!!!

Desired Settlement: $100.00

Business Response: Initial Business Response /* (1000, 5, 2013/10/14) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/28/2013. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of $59.85. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: took money off my card an i did not see anywhere it said paid for the report so they charged me 19.95 for services that i cant find on oct 3 i went to www.peoplesmart.com trying to look up stuff on there an was chrged 19.95 for a report but i did not see anywhere where it said they chrged my card until i got on line looking at my statement I would like my money back cause i have not seen this report they are talking about or do i know where its at

Desired Settlement: would like my money back

Business Response: Initial Business Response /* (1000, 10, 2013/10/09) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/03/2013. The customer's original purchase was for a 19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of 19.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: billed my credit card 3 different charges.19.95 from phone tracer and2 from instant check mate for 1.99 and 1.00 said they were user fees. I called my credit card company my service rep placed a 3 way call. We discussed the three charges, I informed them that I did place the order and would pay the 19.95 and the two other charges,but for them to cancel the subscription they agreed to do so, gave my rep and I a confirmation number (***********) thought it was settled, got my next bill and the 19.95 charge was pending for the next month of OCT. Called capital one they placed a three way call to free phone tracer but was unable to speak with anyone. My c-one rep then placed a call to check mate this time they claimed that they were not affiliated with phone tracer however the first call my rep and I placed we discussed all three charges. I feel I was very fair to the company in being that our first conversation I agreed to pay for the service because I had ordered it. they assured me at that time that they would not be charging my credit card again that it had been canceled this company is misleading and refused to admit that they were affiliated with phone tracer. ADDITIONAL DETAILS: Case is being handled by another organization: capital one

Desired Settlement: That phone tracer not try and bill my card again and that they admit that they are affiliated with checkmate. Capital One did put a stop payment on the account. However I am a little concerned that they will try billing under another name. I am very discussed with there underhanded business practices.

Business Response: Initial Business Response /* (1000, 5, 2013/10/10) */ Please note that FreePhoneTracer.com is not associated or affiliated with Instant check mate. When you purchased your original report with FreePhoneTracer.com on 8/25/13 there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were billed when the trial expired after 7 days, since there was no cancellation of the membership. Your membership has been canceled and we have issued a refund for the amount of $19.95. This has been processed for receipt number ********** This will process immediately through our order system and card processor. We've found that certain institutions take longer to process a refund or reversal back into your available balance. Please Note: We have only billed you one payment of $19.95. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company lures people into costly contracts by offering searches for 95 cents. Then the consumer is billed monthly at a rate of $19.95. I used the People Smart website on August 3, 2013, to search someone who was interested in purchasing our car. That person only gave us a cell phone number and the search did not yield any useful information. Both my husband and I did not realize at the time that once we used our credit card to pay for the 95 cent search charge that our card would be billed monthly for $19.95. I handle our credit card bills and saw the $19.95 charge for August 10 but thought it was related to a different monitoring service that we had set up about the same time to monitor our credit and protect against identify theft. Then on September 17, 2013, I used People Smart again for a search. Again I knew I would be charged 95 cents for the search but again did not realize I was going to be charged $19.95 per month until the subscription was cancelled. I received my credit card statement for September and there were two monthly charges of $19.95 - one for the subscription started in August and one for the one set up in September - both under the same email. At this time I realized that the People Smart charges were NOT related to the monitoring service we set up. I called People Smart on Monday, October 21, 2013 to request a refund and to have the accounts deactivated. They deactivated the account and removed the charge that had processed for October 10 (this would have shown up on our next statement). I asked for a refund of the prior charges (three of them - August 10, September 10 and September 24). The service representative initially refused to give a refund and said that it was clearly indicated on the website that you would be charged monthly if you did not cancel. He also indicated that I should have received receipts for both purchases that would indicate this as well. I let him know that I did NOT receive receipts in either case. I then noted that I knew they were BBB accredited. I indicated that I thought they were being deceptive in 'luring' people into costly contracts. I am generally very careful about such websites and do not have the time to keep up with subscriptions and when to cancel them. So had I known that I would of been charged almost $20 a month I would NOT have conducted the 95 cent search in the first case. The representative was then willing to refund one monthly charge of $19.95 - the one from September 24. I thanked him for that but indicated that I thought they should refund the charges from August 10 and September 10. He indicated that they would not be able to do that. I have never filed a complaint with BBB, but I feel this company is being deceptive in how it conducts business. I received NO receipt in either case and do NOT recall being told of the monthly charges that I'd incur if I didn't cancel within 7 days. Given I used the same email when I did both 95 cent searches I think it is reprehensible that a website that is supposed to do searches did not realize I already had a subscription in the first place and prevent the consumer from setting up double charges to ones account. The same credit card was used in both cases as well. I see that the company is BBB accredited with a rating of "A". I find this baffling given the number of complaints. However, I do recognize that this company has worldwide reach, unlike a local handyman, and probably conducts a staggering amount of daily transactions. But I must say that I feel very deceived by this company and was NOT happy with the response I received when I called customer service. I think the company should refund the two $19.95 charges they placed on my credit card (August 10 and September 10). Had they done so in the first place I would have believed they deserved an "A" rating. But given that they denied the request I now feel compelled to register a complaint.

Desired Settlement: I would like the company to refund the two payments that were charged to my credit card on August 10, 2013, and September 10, 2013, in the amount of $19.95 each.

Business Response: Initial Business Response /* (1000, 5, 2013/10/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/3/2013. The customer's original purchase was for a $0.95 phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, the customer's additional refund request has been processed for receipt number ********* for the amount of $39.90. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 7, 2013/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have tried contacting their customer service about an apparent technical complaint, but to no avail. On this internet service, I ordered an additional service, called 'alerts.' I ordered two for 6.95 each I have gotten a report for only one. Whereas for the other, they have gone on and one for a nearly three years, while discontinuing another.

Desired Settlement: I want them to discontinue the one for ****** ***** and pick up where they left off for ****** ******

Business Response: Initial Business Response /* (1000, 10, 2013/10/21) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 16, 2013/10/29) */ You may close this complaint resolved Final Business Response /* (4000, 14, 2013/10/26) */ The membership we were able to locate for the customer under************@yahoo.com has been cancelled and they will not be renewed again. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Charging for something that was never agreed upon! Paid for a phone number lookup for .95 cents and now am being charge 19.95 for i have no idea why. Tried contacting and no reponse! Never used there site after the first .95 cent transaction. ADDITIONAL DETAILS: Case is being handled by another organization: Paypal

Desired Settlement: I just want my money back and not to do business with them ever!

Business Response: Initial Business Response /* (1000, 10, 2013/10/22) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/26/2013. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. On 10/06/2013, PeopleSmart received notice from PayPal that the transaction in question for $19.95 had been disputed. At that time, the funds for the customer order were reclaimed by PayPal and retracted from PeopleSmart. Regrettably, once these funds are reclaimed by PayPal, PeopleSmart is unable to issue a refund-the funds for the customer order are no longer in our possession. As customer elected to dispute the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Did not receive the right information that was selected. Requested a full refund and was refused. I did a search on ************ aka *******************' age 31, Sacramento or Rancho Cordova CA. I found the basic phone and address info through this site and paid for the additional info i.e.: marriage, criminal, background etc. because the site stated there was more info available for this individual. After paying the results returned multiple ************ with varying ages, middle initials and cities. There was no additional information to be found about this particular ************ other than what I initiall found on their site for free. There was a lot of information availabe for the various other ************ that were not part of my search critieria. I immediately requested a refund as I read the disclosure and it stated you can request a refund if unhappy with the results. I was denied a refund and offered a credit to use the site which I do not want. I feel I was mislead by locating the person for free and told there was additional information availabe about this particular person when in fact there was not.

Desired Settlement: I would like a full refund of $19.95

Business Response: Initial Business Response /* (1000, 5, 2013/10/21) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we apologize that the report did not include the information the customer had been expecting. Out of courtesy, we had already processed a full refund for receipt number********** for the amount of 19.95 once they contacted our service center directly on 10/17/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 7, 2013/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid to get name and address of a phone number. It said "to view full results" pay $7.95. I paid, through PAYPAL and then .. sorry, but unlisted. I was needing information about a phone number that has a fake twitter account for my daughter. On 10/12/2013 I put the number in the peoplesmart chart and it told me the location of number but stated that for $7.95 I could get name and address. So..I paid $7.95 through PAYPAl. After paying it stated that they were unable to give me any further information. They gave me a credit of 40 credits. (which does me no good). Last night (10/14/2013) I decided to try it again. This time I put a different number in. Again...same thing. Except this time it stated I could use my 40 credits to get name and address. I used them and again SAME THING. Said it could not give me any further information and would refund 'my credits'. I do NOT need nor want credits since it is obvious they are worthless.

Desired Settlement: I want refund of $7.95. I did not get what I paid for. I contacted company and they have refused to refund my money. I then tried to use the 40 credits they gave me and they too do not work. Useless. I feel this company is a fraud.

Business Response: Initial Business Response /* (1000, 10, 2013/10/21) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of $7.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I payed a year ago, and now i got a bill for something a year later agin has told it's billed if you don't call every year to cancser. I got the service in 2011 used it one time, got my credit card bill found a change for 39.95 on 9-2013 called the number the rep told me it's billed if you don't call them in a year.

Desired Settlement: that they stop billing peple with out getting it ok by the coustermer.

Business Response: Initial Business Response /* (1000, 5, 2013/09/30) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/11/2012. The customer's original purchase was for our yearly membership on PeopleSmart, which is the reason they have been charged again. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 09/25/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/17/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Report inaccurate and incomplete I contracted for a report on an individual and the information received was incomplete with regard to marriages and divorces as well as work information and criminal information. I was able to obtain the additional information on my own using public court records and other online social media.

Desired Settlement: I feel I am entitled to have my money back and I want to be sure I have my credit card information removed from their site and be assured that I will not be charged further for their services.

Business Response: Initial Business Response /* (1000, 5, 2013/10/14) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of 19.95. The customer account will not be charged again and credit card information has been deleted. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 8, 2013/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Sept. 19, 2013, I used People Smart's svc. for two $.95 search individual searchitems and they bill my bank for a monthly revolving fee of $19.95. I was not aware that I was being billed the monthly revolving $19.95 fee at the time, when I only wanted the $.95 search svcs. They also set up an account under my friend ****** ***** and billed my bank card #.

Desired Settlement: I want my $19.95 fee billed to my bank, Community Trust Bank of Ruston refunded.

Business Response: Initial Business Response /* (1000, 10, 2013/10/09) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/19/2013. The customer's original purchase was for a $0.95 Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund of $19.95 once they contacted our service center directly on 10/04/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Well, I wanted my money put back in my bank account and they did that. It wasn't clear that they were going to automatically sign me up for a rotating month to month subscription when I purchased the $.95 purchase. I am satisfied with the results.

10/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart uses my (**********************)Private and/or Public Information without our consent. I've filed numerous Complaints With the BBB and other agencies enabling my Criminal and/or Public records never to be used with out my consent. I would like to press criminal charges against any and all Internet businesses that are falsely Representing me! I have a list of all the businesses that I HAVE NOT AUTHERIZED to use our brand **********************,(Private Sector) Public/Criminal Records without consent. 1. Google 2. Bing 3. Busted.com ***4. CriminalRecords.PeopleSmart.com *** 5. www.mugshotsonline.com 6. www.gwinnettmugs.com 7. www.privacybeenproven.com 8. www.bustedmugshots.com 9. Instant Background Checks 10. Criminal Records Online ll. Phone Lookup - Free 12. Records I have Personally notified (each) web sites asking for Information to be removed from their data base & they have been in no response to this matter. Their Methods of extorting me will need further criminal actions taken. Mine, along with allot of peoples livelihood remain in danger through this heinous crime. I will be forced to press criminal charges agents Internet Company that uses my (**********************)Private and/or Public Information without our consent. Thank You For Your Time!!! ADDITIONAL DETAILS: Case is being handled by another organization: N/A

Desired Settlement: Criminal Charges filed against Internet agencies for Positing False Publicized Public Records & Private Imformation on Me. Action taken at once!!!

Business Response: Initial Business Response /* (1000, 10, 2013/09/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website. We will need some additional details to be able to locate the customer's name for the removal of information. They are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (3000, 12, 2013/10/01) */ To: Whom It May Concern (BBB) From: ******** **** ******** 1.Case#******** 2. Case#********* 3. Case#******** 4. Case#******** 5. Case#******** As requested I've submitter Case Numbers with high hopes and expectations these issues can be dealt with ASAP. A majority of the businesses have been in compliance and have respected our Privacy by removing our Personal data available to the Public, we are still in question of. Microsoft a) acknowledged the agony I an going through but have offered no solutions or support for instant(s). Google has been in no response to these request and I would like to press charges over these instances. a) Authorities are in need of Representative Responsible for False Public Publicized Images (Arrest Photos), as well as Unwarranted information available through these internet sites. 3. Bing has responded that MSN is to be held Liable Please contact me with information so arrests can be made and/or the correct organizations evolved to further Justification. Enabling Relief. Thank You For Your Time! Respectfully Yours, ******** J. ******** Final Business Response /* (4000, 14, 2013/10/02) */ Thank you for your response. We respect privacy. That is why we have an Opt-Out process built into our website. As a courtesy, we have removed this individual's information from the search results on our website. They will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our website. If they have any further questions or concerns, they may contact us at 1-***-***-****.

10/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ORDERED THE TRAIL SERVICE AND CANCELLED WITHIN THE TIME FRAME PROVIDED. HOWEVER MY ACCOUNT WAS CHARGED TWICE ONCE RESULTING IN AN OVERDRAFT FEE. TO DATE NO REFUNDS HAVE BEEN CREDITED TO MY ACCOUNT. Product_Or_Service: ONLINE SERARCH Order_Number: TICKET # ***********

Desired Settlement: DesiredSettlementID: Refund I WAS CHARGED 19.95 X 2 + 35.00 =$74.90

Business Response: Business' Initial Response /* (1000, 10, 2013/08/16) */ Thank you for contacting PeopleSmart.com. After researching your account we see that you started a 7-day trial membership on 6/5/13 and purchased a Contact report for $0.95. The trial period for your membership expired on 6/11/3 at which time the payment method you signed up with was charged $19.95 for the membership fee. On 6/26/13 we canceled your PeopleSmart basic membership and you will no longer be charged for the monthly membership fee. We also refunded the most recent charge of $19.95 for order number *********. Please note:We do not reflect a second payment of $19.95 and we are not liable for bank fees charges by your financial institution. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ******* *. Member Services Consumer Response /* (-5, 15, 2013/09/30) */ I HAVE NOT BEEN CREDITED FOR THE TWO CHARGES AND I SHOULD BE CREDITED FOR NSF FEES BECAUSE THEY CHARGED MY ACCOUNT IN ERROR AT THE VERY MINIMUM FOR ONE CHARGE. THANK YOU! ************* ************** Consumer Response /* (3000, 17, 2013/09/30) */ NOTICE TO BUSINESS: Please see attached bank statement I HAVE NOT BEEN CREDITED FOR THE TWO CHARGES AND I SHOULD BE CREDITED FOR NSF FEES BECAUSE THEY CHARGED MY ACCOUNT IN ERROR AT THE VERY MINIMUM FOR ONE CHARGE. THANK YOU! ************* ************** Business Response /* (4000, 19, 2013/10/01) */ Thank you again for contacting PeopleSmart. We believe we have adequately addressed the customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. The customer has received a courtesy refund of $19.95 once they contacted our service center directly on 06/26/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at ***************

10/11/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have been charged 6 months of monthly bills after i cancelled had to cancel cc to stop them, as far as im concerned this is fraud they sent me a code for cancellation and they ignored it totally so far the have got 120 dollars after i cancelled, i had to go to bank and cancel my cc because of this. Im sure they have done this to other people please help

Desired Settlement: they need to be reprimanded, they avertise that if you pay monthly you will recieve more info, this is false. I was not able to look up anything that i couldnt for free/can you say scam

Business Response: Initial Business Response /* (1000, 5, 2013/08/12) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (3000, 12, 2013/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) email ********@yahoo its f unny that they can locate account to charge but not locate it to stop charging, another delay tactic and bad business practice Final Business Response /* (4000, 14, 2013/09/25) */ Thank you for contacting PeopleSmart.com. We are still unable to locate the customer' account under the e-mail address provided. Please they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/11/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: peoplesmarts has been billing monthly charges when they were only authorized a one time charge I had accessed peoplesmart to use their services for a onetime fee. Since then they have been billing me monthly. Once I got the notice from my pay pal account I have emailed them to stop and reinburse my account along with making this complaint.

Desired Settlement: I expect a full refund along with a change in their practices. When I used their site a couple months ago they had both a single use and a monthly bill. Now as I look at their website they only have a sign up and if you want out give us notice. Consumers should not have to be required to do the extra work to keep from being billed for services they don't want. The consumer should have to take a positive action like checking a box to request continued service. Companies continue to rip off the consumer and make them work to get their money back. This is not good business!

Business Response: Initial Business Response /* (1000, 5, 2013/10/04) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were billed when the trial expired after 7 days, since there was no cancellation of the membership. On 10/3/13 we canceled your membership and issued a refund for the amount of $19.95 and $19.95 which has been processed for receipt number *********. This will process immediately through our order system and card processor. We've found that certain institutions take longer to process a refund or reversal back into your available balance. If you do not see the credit post to your account within 5 business days please reply and let us know. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 7, 2013/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Both refunds were processed back into my account. However, I do have one note to their response. they indicated that I had signed up for the membership, but in actuallity I didn't actively do that. So if they had pre-checked the box making me having to uncheck it if I didn't want to sign up that might me a possibility that I didn't see it checked. In some states that is illegal and a poor way of doing business.

10/10/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company made unauthorized charges to my credit card. On 09/15/13 I ordered a contact report with PeopleSmart and was correctly billed $0.95 for this one time report. With this came a 'free trial' of their services, which I didn't need, but came with the report. After this so called free trial period ended, they started billing my credit card for a monthly service fee of @19.95, which I never wanted and never intended to buy. This charge went through once before I noticed it on my credit card statement.

Desired Settlement: I'd like a refund of the $19.95.

Business Response: Initial Business Response /* (1000, 10, 2013/10/04) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership and issued a refund for the amount of $19.95 which has been processed for receipt number *********. This will process immediately through our order system and card processor. We've found that certain institutions take longer to process a refund or reversal back into your available balance. If you do not see the credit post to your account within 5 business days please reply and let us know. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) The refund of the $19.95 is what I asked for, and I'm happy with that.

10/10/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Personal information listed under my name does not have anything to do with me (Identity Thieft). Since the year 1995 while applying for a job, I was made aware of personal information on my credit report that did not pertain to me. It has taken years to clear this erroneous information off the 3 credit reporting agencies. The names ****** ****** or ****** ****** or ****** ****** are not names I have ever used. The only other name used in my lifetime have been my maiden name or the current name ****** **** ******. I have only one social security number that I have had since the age of 18 years old which stated ****** **** ******* until married in 1982. This has been a difficult matter to clear during period of my father's illness and death and yet it still comes up to haunt me that businesses can make it difficult to clear your name and reputation. I was a civilian for Department of Defense years ago and my father was a World War II veteran. This erroneous information can make it difficult for me to seek employment and be detrimental to my credit report information. Please advise me further on action that can be taken. Thank you, ****** **** ******

Desired Settlement: Correction of personal information and apology for making this very difficult on my moving forward in my personal life.

Business Response: Initial Business Response /* (1000, 10, 2013/09/30) */ Thank you for your response. We respect privacy. That is why we have an Opt-Out process built into our website. ** a courtesy, we have removed this individual's information from the search results on our website. They will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our website. If they have any further questions or concerns, they may contact us at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/10/09) */ (The consumer indicated he/she **CEPTED the response from the business.) Personal information is gathered from many sources including the three credit reporting agencies. In all likelihood, this is how information can be used erroneously or used for fraudulent purposes. I have experienced identity theft in 1995 and it has taken me many years to clear my name and social security number. I have no reason to use another name other than birth name or marriage name or use another ss# other than the one I've used since being a young adult. It is very frustrating to know that because of someone's error or that fact that evil people in this world can harm individuals and businesses all behind fraudulent acts. Too bad more could not be done to those who prey on innocent victims. Thank you for following up with this matter. Sincerely, ****** ** ******

10/10/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: 1. promised to provide email address. This was not done, nor attempted 2. Advertised price would be $0.95,only then charged me for as $29.95 per month 1. According to the advertisement page, a $0.95 charge would be charged. I was then charged 0.95 plus a $29.95 monthly charge to my credit card. 2. I was told I would be given an email address for the person I was asking about, but was none was given or attempted, or even a place on the form provided for the email address to be written.

Desired Settlement: Let other people be aware of their fraudulent activities.

Business Response: Initial Business Response /* (1000, 10, 2013/09/23) */ Thank you for contacting EmailFinder.com . Customer service is our utmost priority and we apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of $0.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****.

10/7/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Just as hundreds of others, I NEVER knowingly authorized the monthly auto-draft in AUG 2012! Website "deception by design?!" I want my $259.35 back!!! When my husband was doing our 2012 Taxes, he had thought that the "peoplesmart.com" auto-drafting on our Credit Card,that had been occurring since August 2012 after a single $0.95 purchase, was something I had authorized on behalf of my separate business venture - until he asked me about it! I was/am furious that whatever the screen set-up/design was on the day I spent that $0.95, I NEVER saw and/or understood that it was the prelude to an ongoing "membership" requiring a monthly fee!!!! I feel like I had and have been duped, royally!!! Why does Inflection have SO many complaints against it for this? Count me in as the next one! I have posted on their customer care page...and am waiting patiently for them to respond and resolve this completely to my satisfaction!!

Desired Settlement: 13 months of Auto-Drafting on my CC **** @ $19.95 per/month = $259.30 refunded/credited to ****!

Business Response: Initial Business Response /* (1000, 5, 2013/09/18) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/14/2012. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged after the 7th day for the monthly membership fees, since there was no cancellation. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of 99.75. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest. We apologize but we're unable to refund charges more than 180 days old. If there is any other way we can assist them, they are welcomed to contact us at 1-***-***-****.

10/4/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I asked for the business to cancel my subscription and stop taking money out for payment, been three months and they arestill deducting money I used a credit card to purchase but I decided to cancel my subscription soon after intial free trial offer, don't have specifc sates but to this day they are still charging my bank account

Desired Settlement: Stop payment at the least

Business Response: Initial Business Response /* (1000, 10, 2013/09/30) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/11/2013. The customer's original purchase was for a $19.95 Background report which included a single report on the individual they searched for and a 7-day free trial to PeopleSmart and IdentitySmart. Only the PeopleSmart membership has been cancelled which is the reason they were charged for the IdentitySmart membership. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of $39.90. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm gonna accept based on the fact that was what they overcharged me after I cancelled. Thanx again bbb for resolving this problem for me

10/4/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: PeopleSmart through their affiliate, FindTheCompany.com and FindTheBest.com illegal background checks. I am the Founder & Executive Director of Friends of the Animal Kingdom, Inc. a non-profit organization located in Bloomingdale, Illinois. On September 19, 2013, while I was performing a Google Search Engine search and placement for our organization's Blog, I noticed an unfamiliar listing on "FindTheCompany.com" and "FindTheBest.com". I have never joined or authorized any listing with this company. However, on the information page on FindTheCompany and FindTheBest there is a paragraph under GENERAL INFORMATION, FRIENDS OF THE ANIMAL KINGDOM, INC. EMPLOYEES, "Ellen Day", "Executive Director" and "BACKGROUND CHECK" with a button that links to "PeopleSmart.com" to run a background check for a fee. This is illegal and unless an applicant or person gives written authorization to run a background check or access your credit report a person can not run a random background check on anyone. Furthermore, PeopleSmart is currently maintaining erroneous information about me, including my name which is ******************, not "***************" and there is no such person associated with me by the name of "************".

Desired Settlement: Please provide copies of any unauthorized background checks to ************ from January 1, 2013 to October 1, 2013, whom they were sent to, the names, addresses and telephone numbers of the persons ordering background checks, permissable purposes, any and all authorizations signed by "*********" or ************, plus the removal of any and all personal information from the PeopleSmart.com database.

Business Response: Initial Business Response /* (1000, 10, 2013/09/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the information to remobe the name. We will need some additional details to be able to remove any information. They are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 16, 2013/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 14, 2013/09/30) */ Thank you for your response. We respect privacy. That is why we have an Opt-Out process built into our website. As a courtesy, we have removed this individual's information from the search results on our website. They will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our website. If they have any further questions or concerns, they may contact us at 1-***-***-****.

10/2/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: Failed to provide the service that they claim they offer. The service they provide is not what under common sense that they provide. First off I would like to start off by saying that the company name and their accreditation are not the same. They claim their name is peoplesmart however they are listed as inflection. Next the site makes you pay for services they claim their first fee is for. When you pay for it you have to pay again for more information. Which afterwards they require you to fork over another fee and pay more money in order to get the information they claim the initial fee is for. Then when they do the job you originally paid they do a half job and claim no records are available when I know they are because I have retrieved the information myself before. I informed them that I feel that they cheated me and I either wanted a refund or the services they said claim they provide and the company has not replied to me since after contactinh them.

Desired Settlement: I want a full refund of all funds paid to this company and I no longer wish to use them. The refund is in the amount of $57.90.

Business Response: Initial Business Response /* (1000, 10, 2013/09/12) */ Thank you for contacting PeopleSmart.com. A basic membership with PeopleSmart.com entitles you to access to the leading people search database, basic contact and landline phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. We apologize that your reports did not include information you had been expecting. We have reviewed the report that you ordered and determined that it meets our standards for data integrity and completeness. The information that we provided was based on the search details that you provided. We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results. Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information. In order to assist you, we've refunded one of your charges in the amount $29.00 that was charged to your account for order number XXXXXXXXX. This refund will process through our order processing system immediately. If you do not see the credit post to your account within 5 business days please reply and let us know. You can read further about our disclaimer of warranties in the end user agreement posted on our website by clicking the following link: http://my.peoplesmart.com/psp.aspx?_act=terms If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ******* *. Member Services

10/2/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I went to the website emailfinder.com They claimed a free trial and wanted info first. I gave but the site didn't give me what I was looking I went to this email finder .com sit and they claim to have a trial period so I signed up they of course wanted a charge card but stated nothing would be charged until trial period was up, they sell background check and other things and the site was confusing I ended up in this background thing but thought it was all part of the email thing, then after entering everything and getting this background check it refers to its trial period and I don't know it was very confusing and I kept trying to get out, finally I get back in and cancel the membership. But it turns out I am billed. I contact them and they say I am paying for the background check. They refuse to listen to remove the charge, I tried to cancel things within 20 minutes of opening it. I didn't even understand there were different purchases at first and when I did I got out. But they had my info and charge card. This is big big scam.

Desired Settlement: I just want my money refunded This was a bad experience sorry I every went there.

Business Response: Initial Business Response /* (1000, 5, 2013/09/13) */ Thank you for contacting EmailFinder.com. I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we issued a refund for the amount of $29.95 for order number XXXXXXXXX. Upon the initial visit to the website, there was a sign up for a report in addition to the 7 day free trial that was automatically offered. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. I do apologize for the misunderstanding as to the membership package that was purchased. A basic membership with PeopleSmart.com entitles you to access to the leading people search database, basic contact and landline phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ******* *. Member Services

10/1/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: They claimed they would report all info on the the person I wanted info on. I know that this person has had arrests, traffic tickets. I paid 39.95 on my debit card for a report on my ex husband that showed nothing! Order #XXXXXXXXX. I got 14 pages of nothing!!! I know that he had some arrest records, traffic problems, and I know he died. This report said NOTHING! Fraud, they have no Idea about ****** *** ******** And I paid for nothing. \I want my 39.95 back.

Desired Settlement: Bad reviews and my money back

Business Response: Initial Business Response /* (1000, 10, 2013/09/06) */ Thank you for contacting PeopleSmart.com. The information that we provided was based on the search criteria you used to complete the search. We conducted an extensive search of all databases containing the data you requested.  The information we found was presented in the report you received. Please bear in mind that although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for the information.  We strive to use only the most credible data sources available. On 9/3/13 we refunded the charge of $39.95 that was charged to your account for order number XXXXXXXXX. This refund will process through our order processing system immediately. If you do not see the credit post to your account within 5 business days please reply and let us know. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ******* *. Member Services Final Consumer Response /* (3000, 12, 2013/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) i WAS MARRIED THE MAN IN QUESTION, AND KEPT IN TOUCH WITH HIM IN NC. I know tthat he had several traffic tickets, and I believe he died in a traffic accident.NONE OF THIS WAS ON THE REPORT FROM THIS REPORT. THEY KNOW NOTHING!! SCAM!!! I want my 39.99 back!!! Final Business Response /* (4000, 14, 2013/09/18) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number XXXXXXXXX for the amount of 39.95 when they contacted us on 09/03/2013. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

10/1/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: People Smart (Inflection?) says they will "automatically renew" a service which I never subscribed to. No phone#. Can't communicate with them. Received an email notification that People Smart, aka Inflection, an online search of some sort, is going to "automatically renew" a service which I did not subscribe to. The only way you can communicate with them online is to give your email address and a password, which I will not give them, as I never give out my email to unknown entities (Imay have received their original email thru a fishing hack). There was no telephone number that I could find for them. I want any connection they may think they have to me TERMINATED immediately.

Desired Settlement: If they have charged me anything for this service I did not subscribe to, I would like it refunded.

Business Response: Initial Business Response /* (1000, 10, 2013/09/25) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/12/2012. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged after the 7th day. In researching the request we've found the customer was charged on 10/19/2012. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old. http://my.peoplesmart.com/psp.aspx?_act=terms ''5. Guarantee Our Products are backed by a 100% satisfaction guarantee. If you cannot find the results you are looking for, a support agent will assist you with your search. You can reach our support department at 1-***-***-****. If no information can be found for the name, email address or phone number you requested with your initial order, you may request and obtain a refund for your purchase. All sales are final after 60 days.'' Per our records, the customer has already called our Member Services Center, and spoke with a service agent who promptly cancelled the membership on 09/24/2013. The customer will not be charged again in the future. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-***-***-****. Final Consumer Response /* (2000, 12, 2013/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/30/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I have paid $2.49 each month to have my name, address and phone number UNPUBLISHED. I work at the Vigo County Jail and it is extremely important this information is not published. I went on WhitePages.com, put in **** ****** and my zip code XXXXX. It stated no matches found. However, right below that, it shows my name, age and city/state. When I clicked on "That's The One" another page came up where you could purchase my information. The site is PeopleSmart. I then entered the same information on 411.com and got the same response. So no, nothing appears to be resolved. It states in WhitePages response, they would remove my information from any website they power. I assume People Smart and 411.com is powered by WhitePages since it is on the same screen. As to why I have not tried to delete my information from these websites, they want me to create an account with a password. I can only imagine the extra number of websites my information will be given to if I provide my information. Plus, if I have an account with WhitePages, PeopleSmart or 411, this will appear in court that I signed up for their services. I think it's dispicable your company and your affiliates make a living out of disclosing personal information without the consent of the person involved and with no respect for people who work for law enforcement agencies. Their protection is extremely jeopardized. So no, I am not satisfied with what WhitePages has done for me. My information can now only be purchased instead of received for free. Please help me to get all my information removed from both sites permanently and immediately! **** ******

Desired Settlement: At this time, I am only seeking to have all my information removed from both sites permanently. However, if necessary, I will sue and I will leave it up to an attorney regarding the amount of settlement to request.

Business Response: Initial Business Response /* (1000, 8, 2013/08/29) */ Thank you for contacting PeopleSmart.com. I apologize for any inconvenience caused with respect to this matter. We respect privacy. That is why we have an Opt-Out process built into our website. Per your request, we initiated the process to remove your information form the website when you initially contacted us. We ask that you allow at least 7 business days for the information to be removed. If you still see your record without the changes you requested, please be sure to clear your browser's cache and/or cookies. For your convenience, your privacy settings were also applied to these websites: * *************** * ******************* * ****************** If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ******* *. Member Services Final Consumer Response /* (3000, 11, 2013/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******************* and ****************** still show my phone number with a map and an arrow pointing to where I live in ***** ****** In order to get the information, a payment needs to be made and I can only assume it will then provide my personal information. I did not spend the money to look up the information they provide. Once this is removed, I will be satisfied with the company's actions. Final Business Response /* (4000, 13, 2013/09/12) */ I apologize for the inconvenience. We have taken the steps to remove your information from the sites in question. You can verify that your number has been removed by conducting a search on ******************* or ******************* If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ******* *. Member Services

9/27/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Peoplesmart.com when into my paypal and took out money twice in 1 month. I never authorized these transactions or ever heard of this company. They say they are a BBB. What they are doing is illegal they need to be stopped.

Desired Settlement: DesiredSettlementID: No settlement requested - for I will talk to paypal about getting my money back. I just wonder how many other people are having the same trouble and would like to see this stopped.

Business Response: Initial Business Response /* (1000, 10, 2013/09/09) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at **************.

9/27/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Company is fraudlent, false advertising, no contact info, failure to refund costs inccured I used their website to look up an individual that robbed me. I paid $19.95 for that search. The results were worthless. The website had no current basic indiviudal information and provided no results on over 90% of the report. Which was later interesting that the person had a laundry list of felonys that were able to be found for free on the internet. I was then charged $19.95 at the same time for a monthly membership which apparently was disclosed and because I didn't cancel it within a 7 day period was charged for it even though the company clearly can see I never used the service again because I didn't realize I was ultimately agreeing to that. Likely that the disclosure was lacking in an effort to get more money out of me. I was only aware of the charges/membership when I looked at my Visa statement and saw I paid $39.90 for a check on one persion that gave me no results. Their website has no telephone number in the "Contact Us" area. Clearly making it difficult to get a hold of them regarding the charges on your card. When I finally was able to track someone down they wouldn't refund the $19.95 charge for a membership I didn't use because they said it was disclosed. This company is obviously preying on people promising to provide current, info and then you get no results. Then they hook you for another $19.95 membership charge and continue to bill you each month. It is dispicable, unethical and should be shut down.

Desired Settlement: I would like a refund of August membership of $19.95 fee that the company can clearly see I never used. This seems fair since I should receive a refund on the entire $39.95 since they promised a product of which they didn't deliver. The report had no current valid information but I'm agreeing to pay for that failure due to me being gullible to their site and falling for their deficient product.

Business Response: Initial Business Response /* (1000, 10, 2013/09/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/03/2013. Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of 39.90. This refund will process through our order processing system immediately. Our records also showed that we've refunded $19.95 to the customer when they contacted our office on 09/19/2013. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX. Final Consumer Response /* (2000, 12, 2013/09/27) */ I have received the response from the business and it has satisfied my issues. Thank you for your assistance in this matter

9/26/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I was charged for more than expected, I was in misunderstanding of knowledge in the services, and dont feel that I was given total info on charge! On sept 10,2013 i searched some info and agreed to be charged 1.00 for search and then was ok for an additional 19.95 for not cancelling after 7 days, but then was charged addiotional 19.95 because i searched my own background. Sales rep ****** said since i searched my personal background that I automatically agreed to enrollment of "IDENTITY SMART"!!! I felt this was tricking me in additional charges!!!

Desired Settlement: I would like refund of 19.95!

Business Response: Initial Business Response /* (1000, 5, 2013/09/23) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/10/2013. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of 19.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at **************. Final Consumer Response /* (2000, 7, 2013/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company resolved with refund, thank you

9/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Disappointed in People Smart. I purchased a 7 day trail and received a one day. Used People Smart for a personal background check. There was a job listed that I have not ever worked at and traffic infractions but not the criminal record that I know should be listed. After looking through the site the categories were unable to open because I had no credits. This credit situation was not explained in the beginning. I only used this for less than an hour and wasted my money. I want my money back!

Desired Settlement: Full refund of what was paid for 7 day trial.

Business Response: Initial Business Response /* (1000, 5, 2013/09/16) */ Thank you for contacting PeopleSmart.com about your Background Report purchase. We apologize that your purchase didn't provide you with everything that you were expecting. We've refunded the charge of $19.95 that was charged to your account for order number ********** This refund will process through our order processing system immediately. If you do not see the credit post to your account within 5 business days please reply and let us know. We've also canceled your 7 day trial membership effective immediately and you will not be charged for the monthly membership fee. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ******* *. Member Services Final Consumer Response /* (2000, 7, 2013/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you !

9/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ******************* offers a "90% off" sales forcibly COUPLED WITH a 7-day free trial which misled us to unknowingly register for its premium service. ******************* maliciously misleads its users to not pay attention to having registered for premium services, these are the clues that led me off trail: - Their service--tracing phone number through registrars--conveniently is on 90%-off sales, bumping the cost down to a negligible $0.95. Little do unsuspecting users know that THE ONLY WAY to claim the sales is to also register for a 7-day trial of the premium services, which will automatically charge $19.95 every month with the payment information that you enter. - Speaking of payment information, the Account Management provides NO INFORMATION WHATSOEVER regarding the user's payment method: ****************************** One would naturally infer from this the idea that *************** does NOT intend to make frequent charges to a payment method, since naturally, THERE ARE NONE ON RECORD. - "Credits: 0". Even in the event that you're careful enough to suspect that the company smells a bit fishy, you'd assume--upon seeing this bit of information--that "credits" is the payment method for premium services. This, of course, is far-fetched and varies from person to person. Also, kudos to the company for explaining what the credits are for. Still, its existence is nevertheless a distractor. ****************************** - Oh, did I mention that the whole thing names itself FREE phone tracer? Why would you name your service FREE if it can be provided under one of two conditions: (a) a one-time $9.95 charge, or (b) a $19.95 monthly subscription? There is NOTHING here that is free.

Desired Settlement: I am personally appalled that I was careless enough to be charged for this shenanigans. Still, I remain justifiably dissatisfied with the company's vague branding and advertisement: "Click here to trace this one phone number at 90% off WHILE ALSO REGISTERING FOR MONTHLY SUBSCRIPTION. Oh, did we mention that our tracing service claims to be FREE?" I am upset enough to forsake the refund just to make a point of principle, but in case I am regretfully mistaken about the company's intentions, my receipt number is: #*********. Hope I can at least hear back from the reps.

Business Response: Initial Business Response /* (1000, 10, 2013/08/28) */ Thank you for contacting *******************. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/16/2013 confirming the purchase of $0.95 and the 7 day free trial membership. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of 19.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at **************.

9/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I believed I was authorizing a one-time phone search, and ended up with monthly membership charges. On April 9, 2013, I used peoplesmart to perform a one-time search of a cellphone number. At that time I believed I was going to be charged for the one-time search (a charge I believed to be $0.95), and that this would conclude my transaction with peoplesmart once I had the information from the report. I received a debit on my paypal account for $0.95 on that date. Unfortunately, after that time, I continued to receive charges on my paypal account for $19.95/month beginning on April 20, and continuing for 5 months. I had not noticed the charges or I would have taken action sooner. Once I noticed them, I had been charged a total of $99.75 (not counting the initial $0.95 which I authorized) in unauthorized charges. On 8/26/2013 I cancelled my membership with peoplesmart, but I would now like to request of a refund of the $99.75 monthly fees for a service that I did not use. Review of my record with that company will show no other reports being accessed after the initial report.

Desired Settlement: I would like a refund, preferrably to my paypal account where the debits were made, of the $99.75 in charges which I do not believe were authorized.

Business Response: Initial Business Response /* (1000, 10, 2013/08/29) */ Thank you for contacting PeopleSmart. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email you received on 04/29/13 when you signed up. When you purchased your original report there was an offer for a 7-day trial to the web site.  It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership and as a courtesy, we issued a refund for the amount of $19.95 which has been processed for receipt number 472348407 for the most recent payment. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ********** Member Services

9/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: August 16 - Signed up for Background Search service which was advertised as 7-day FREE trial AFTER which I'd be charged $19.95 per month. I cancelled within 2 hours since this was a useless service i.e. when you run a background check report, there are additional web links within that report for further information which requires another $29.95 in order to obtain. I read the fine print in Terms and Conditions and it specifically stated 7-DAY FREE TRIAL. When I inquired about the charge, they said the charge was for the single background check report which I ran versus the 1 month fee. So when I asked "Are you saying if I didn't cancel within the 7 day Free trial period, I would have been charged an additional $19.95 for a 1 month membership?" She said "no, that is the $19.95 that's been charged". This totally contradicts what she said and the Terms and Conditions. If anything, this is FALSE advertising and purposely misleading the consumer at best. I have my cancellation email from PeopleSmart and have also filed a dispute & complaint with American Express. Product_Or_Service: Background Search Order_Number: REFERENCE # ******** Account_Number: ********************

Desired Settlement: DesiredSettlementID: Refund $19.95 refund credit to my American Express.

Business Response: Initial Business Response /* (1000, 5, 2013/08/27) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/16/2013. The customer's original purchase was for a 19.95 Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 08/19/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX.

9/13/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for what I thought was one thing, and then discovered there was more money required than what I thought I had already paid for. Date of occurrence: 9/6/13. Online. My name is ******** **** ******, ************************************** I paid $19.95 for a FREE TRIAL of seven days for use of searching for INFORMATION on individuals, including criminal checks, and multiple other types of information. Whenever I try to find access to criminal records, or work background, however, I am immediately presented with another opportunity of spending $29.95 for a "full search." I feel I was deceived and lost any confidence I may have had in this company. I wish to be refunded promptly for my $19.95 expended via my credit card and request that all information regarding said card be removed from their data base. Thank you.

Desired Settlement: Immediate refund of $19.95

Business Response: Initial Business Response /* (1000, 5, 2013/09/11) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 09/06/2013. Out of courtesy, the customer's refund request has been processed for receipt number ********* for the amount of 19.95. This refund will process through our order processing system immediately. We've also removed the stored payment information from the customer's account with us so that it can no longer be automatically used for purchases. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at **************. Final Consumer Response /* (2000, 7, 2013/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Signed up for a "free" month and paid $19.95 for a service. Never was able to use it, it didn't work properly, was then charged another 19.95 7days la Signed up for a "free" one month unlimited and paid $19.95 for a service. Was never able to use the unlimited free month, since everything I tried to look up on the site required me to pay "additional" fees. After 7 days, they charged me an additional $19.95 for the same service. I requested my money back for the second charge through paypal and peoplesmart refuses to reimburse me. They said they aren't able to because I disputed it through paypal, but that's just not true. I filed a which is easily handled by them simply returning my funds ( they said paypal took the money and is holding it, but that only happens when the claim is escalated to a dispute, which I am unable to file until July 26th ADDITIONAL DETAILS: Case is being handled by another organization: Requesting money refunded thru paypal claim

Desired Settlement: $19.95, the second charge applied to my paypal card on July 22nd.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/26) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 7/19/13. Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at *************** Sincerely, ******* *. Member Services Consumer's Final Response /* (4200, 11, 2013/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Peoplesmart continues to give the same automated response....the same response many others who have also been scammed by them, are receiving. It's not true, I have contacted paypal and peoplesmart several times, and it is up to peoplesmart to resolve the issue thru paypal. If they do, paypal will return the funds to me. BBB is filled with complaints exactly the same as mine....something needs to be done about this company! Business' Final Response /* (450, 13, 2013/09/09) */ Yes, it was finally resolved through paypal. Thank you!

9/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried to cancel my subscription for 2 months, but can't get a response. I have ATTEMPTED to contact them 3 or 4 times. NO RESPONSE. I ordered peoplesmart.com 2 months ago. I have since tried to cancel my subscription, but have been unable to log in. I have contacted 3 or 4 times regarding me unable to sign in. I have heard nothing. There is no phone number or email to contact them. I have filed out 2 complaint forms (one last month, one this month)on their web site, still no response. My bank account is still being debited. (August and July)

Desired Settlement: I want a full refund of both months.($19.95 a month) so I want a refund of 39.90 debited back to my checking account.

Business Response: Initial Business Response /* (1000, 10, 2013/08/26) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at***************. Final Consumer Response /* (2000, 16, 2013/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Did call number listed by peoplesmart. They were able to locate my account VIA my card number, said they would refund me 60 days and cancel my subscription. Final Business Response /* (4000, 14, 2013/08/30) */ We are unable to locate an account for you with the information you have provided. For further assistance, you are welcomed to contact us at your earliest convenience via phone at***************.

9/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: THIS COMPANY TOOK FROM MY BANK ACCOUNT WITH OUT MY PERMISSION! I ordered a ONE TIME people search for 95 cents.IT WAS NOT UNTIL, I GOT MY PAY PAL INVOICE THAT I NOTICED THEY HAVE BEEN TAKING 19$ every month from my bank account !WTH ,,,THAT IS STEALING AND FRAUDULENT AND I WANT THIS COMPANY BE SHUT DOWN!

Desired Settlement: DesiredSettlementID: Refund THE WANT A FULL REFUND OF THE MONEY'S STOLEN $39PLUS PUNITIVE DAMAGES

Business Response: Business' Initial Response /* (1000, 10, 2013/08/16) */ When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 08/14/13. Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ******* *. Member Services

9/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have never authorized charges for this business, yet my ***** account has been billed monthly since May for $19.95. I have a screen shot of "my account" on the site which clearly states I have no payment method set up.

Desired Settlement: DesiredSettlementID: Refund I would like ALL charges reversed.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/28) */ Thank you for contacting *****. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/08/2013. The customer's original purchase was for a $0.95 Contact Report which included a single report on the individual they searched for and a 7-day free trial for ***** monthly membership. We provided three simple methods to cancel a trial membership, including calling us directly, emailing us at ******.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why the customer was billed accordingly for the monthly membership fees. Per our records, the customer has already called her Financial Institution and our Member Services Center, who promptly refunded all charges to them on 08/24/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at *****. Consumer's Final Response /* (-5, 13, 2013/09/01) */ Additionally, *****(the method ****** used to charge my account) has reviewed the charges and found them to be unauthorized. They have reversed the charges. Business' Final Response /* (450, 14, 2013/09/03) */ Additionally, *****(the method ****** used to charge my account) has reviewed the charges and found them to be unauthorized. They have reversed the charges.

9/2/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up with your service freephonetrc.us and I am unhappy with the service. Please refund my card. thanks, ***** **** I signed up with your service freephonetrc.us and I am unhappy with the service. Please refund my card. thanks, ***** ****

Desired Settlement: 60.00

Business Response: Business' Initial Response /* (1000, 10, 2013/08/28) */ Thank you for contacting FreePhoneTracer.com. Customer service is our utmost priority and we apologize that the reports did not include the information the customer had been expecting. Out of courtesy, the customer's refunds have been processed for receipt number ********* and ********* for the amount of $59.90. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at **************. Consumer's Final Response /* (2000, 12, 2013/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company named "Free Phone Tracer" is a web based company which opens multiple charge accounts for a single use, all "accounts" draw monthly fees. A single use of "Free Phone Tracer"s services results in the company opening multiple customer accounts which all draw monthly fees from the user's bank account. This fact is obfuscated by informing the customer that they will not be charged the "normal" 7 day use fee. However, after these seven days, the customer is charged a subscription fee indefinitely. The call center representatives claim that each customer is warned about this through email, however cannot prove that such emails were ever sent and instead accuse customers of sending it to their junk folder. Customer support representatives are also very resistant to stating the name of their company, the street address of their headquarters and what "service" the customer continues to be charged for. The scheme is very similar to that of freecreditscore.com Customers deserve to be clearly informed of exactly what it is they are buying, not misled and berated by customer support.

Desired Settlement: I request that companies such as this make it clear to customers that they will be issued multiple subscription accounts which will be charged directly to their credit card monthly at fees varying from 14.95 per month to 19.95 per month.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/07) */ Thank you for contacting FreePhoneTracer.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We believe we adequately address any customer's concerns of notification of any purchases, both through electronic receipt sent to the email address used to register the account and on the checkout screen during the purchase. Our records do not show any account for the customer under the e-mail address provided. They are always welcomed to contact us for any help on our website at **************. Consumer's Final Response /* (3000, 7, 2013/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The term "free" is used far too loosely by this company and is intended to mislead the customer. Remove it from the company name. Business' Final Response /* (4000, 9, 2013/08/16) */ We appreciate your feedback. A basic membership with PeopleSmart.com entitles you to access to the leading people search database, basic contact and landline phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ******* *.

9/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i received free trial and was instantly charged $39.99 . i have emailed more than 7 requests for refund of my credit card. i received confirmation that my account/free was cancelled and refund would be issued. it has been 4 weeks and no refund and now another $39.99 has been charged again. i am furios and please beg for ur assistance in this matter thank you Product_Or_Service: free trial Order_Number: *********

Desired Settlement: DesiredSettlementID: Refund have been charged $39.99 TWO times since i got free trial. want total refund of $79.98 immediately

Business Response: Business' Initial Response /* (1000, 10, 2013/08/09) */ Thank you for contacting PeopleSmart.com about your basic membership and IdentitySmart subscription. On 07/17/13 you created your account. We canceled your trial PeopleSmart and IdentitySmart memberships effective 7/25/13 and we did not charge you for these memberships. As we do not reflect any charges for $39.99, please provide the date and the merchant's name for the charges in question so that we can research this matter further. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ******* *. Member Services Consumer's Final Response /* (3000, 12, 2013/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) because this a load of crap. my account for free membership was created 6/15/2014 not &/17/2013 and i have been charged $$ as i already stated. Business' Final Response /* (4000, 14, 2013/08/16) */ You stated your membership was created on 6/15/2014; however, that time frame has not occurred yet and you did not provide evidence of the additional charges from our company. As such, this matter is considered resolved. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ******* *. Member Services

9/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Made requests to have my account closed and we continue to see charges on the credit card. This company is misleading and I need all services stopped After many attempts they continue to automatically charge their services on my credit card. I do not want to receive services from here and want them to stop collecting funds for a service I have cancelled and no longer use.

Desired Settlement: Refund all charges, permanently remove me from the services I will never use again, and stop auto charging my credit card.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/13) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. Once we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at *************** Consumer's Final Response /* (3000, 12, 2013/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company obviously has all the necessary information for this account since they are able to charge us via autopay without difficulties. This is the email the account is under: ************************** Business' Final Response /* (4000, 14, 2013/08/19) */ Our records show that under the e-mail address ************************** the PeopleSmart account has been canceled on 07/12/2013. Our records do not show any charges after the cancellation date. They are welcomed to contact us at their earliest convenience at ***************to take care of things for them.

8/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company offers phone number search for $.95 or $1.95. Concealed is that the .95 fee signs you up for a 19.95 or 24.95 monthly service charge. In April I learned a friends spouse had died and sought his telephone number on the internet. This company has offices around the country. I was billed $24.95 per month in April May and June by this companies office in Sacramento where I filed a BBB report--and disputed with my credit card company. Today I learned that I was also billed in June July and Aug by this company in Omaha for $19.95 per month. I have again disputed with my credit card company and have now cancelled my card to be reissued with a new number to prevent additional billing by this scam operation.

Desired Settlement: This company is preying on trusting older customers. They are billing from different locations. In my case I was billed in April, May, and June from Sacramento for an information call for a single number. After disputing, I was then billed again by a different office in Omaha for the months of June July and August. I believe this operation is a scam and illegal.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/09) */ Thank you for contacting PeopleSmart.com about your trial membership. When you purchased your original report on 5/26/13 there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. On 8/5/13 we canceled your membership and issued a refund for the amount of $19.95, $19.95, $19.95 and $0.95 which has been processed for receipt number 489171286. This will process immediately through our order system and card processor. We've found that certain institutions take longer to process a refund or reversal back into your available balance. If you do not see the credit post to your account within 5 business days please reply and let us know. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ********** Member Services

8/29/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Site claimed to provide criminal background check but in actuality only provided sex offender search for my state. Ordered 8/21/2013, same as problem date. Order #*********. Payment amount $19.95

Desired Settlement: Full refund.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/26) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of $19.95. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at *************** Consumer's Final Response /* (2000, 12, 2013/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the quick response and resolution of the issue. I am at this time completely satisfied with the response from the company. Thank you for the excellent customer service.

8/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My wife did a trial membership with PeopleSmart they also have same P.O. box. she was not told she had to cancel subscription or be charged. My wife did a trial membership with PeopleSmart they also have same P.O. box. she was not told she had to cancel subscription or be charged. We were charged $19.95 for services we did not want. We want our money back. this institution does crooked busyness and needs to be stopped.

Desired Settlement: $19.95 for services not ask for or received.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/09) */ Thank you for contacting PeopleSmart.com about your trial membership. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. On 8/7/13 we canceled your membership and issued a refund for the amount of $19.95 which has been processed for receipt number *********. This will process immediately through our order system and card processor. We've found that certain institutions take longer to process a refund or reversal back into your available balance. If you do not see the credit post to your account within 5 business days please reply and let us know. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at***************. Sincerely, ********** Member Services

8/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart.com is failing to remove a link with my personal information that they sponsor on Peeyou.com. A link with my personal information that is sponsored by PeopleSmart.com is on Peekyou.com. Peoplesmart said that it should not be on Peekyou after they remove my information from Peoplesmart. My personal information is still listed with a link by PeopleSmart. I opt- out of Peoplesmart over years ago. They tell me that they can not do any thing about it. I am tired of getting the runaround from both sites in getting this issue resolved; One site saying it is not responsible, the other site is responsible. I am sick of the runaround.

Desired Settlement: I want my name and information removed from both sites entirely. I want the links with my personal information sponsored by Peoplesmart removed off Peekyou.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/15) */ We've received your opt-out request at PeopleSmart.com and we have processed it successfully. From this point forward, the information that you provided us in your request will be suppressed from appearing on our website per our Opt-Out Policy and Terms and Conditions. Please allow up to 5 business days for all the information to be removed from further searches. If you check to validate that we have removed your information you might still see it on your computer because it is stored on your cache, which saves items you have seen on the Internet so that it takes less time to pull up on your browser the next time you visit the same page. You might have to clear your cache so that you get the most current and up to date results. To clear Internet Explorer's cache: 1. On the Tools menu, click Internet Options. The Internet Options box should open to the General tab. 2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache. 3. Close your browser and open it again. Then check to see if the result(s) still show. If they do, please let me know and I will look into it. To clear Firefox's cache: 1. At the top of the Firefox window, on the menu bar, click on the 'Tools' menu. 2. Select the 'Clear Recent History' option. 3. Select 'Everything' from the 'Time range to clear' drop-down box. 4. Click the 'Clear Now' button. 5. Close your browser and open it again. Then check to see if the result(s) still show. If they do, please let me know and I will look into it. If you are interested in finding out more about taking control of your online identity, check out Reputation Defender, which provides a great service in helping you monitor what personal information is available on the Internet: ************************************************ We respect your privacy and welcome any questions you may have. Simply hit "reply" to this email or visit our Contact page. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-813-0008 Consumer's Final Response /* (4200, 20, 2013/08/26) */ I am responding to the business response which is on http://www.peekyou.com/, sponsored by http://www.peoplesmart.com/. PeopleSmart has not removed all my personal information, which has my name, age 35, and possible relatives. I would like to get that information removed Business' Final Response /* (4000, 14, 2013/08/22) */ We have removed your information from PeopleSmart as requested. www.peekyou.com is not our website/company so we cannot remove information from a third parties website. We suggest you contact www.peekyou.com in regard to the removal of your information from that site.

8/26/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Will not reimburse $19.95 for a report that stated part of free trial. I enrolled thinking I could get a better report than I've obtained from other sources. Their advertisement leads you to believe you can obtain a report through a free trial membership and can cancel the membership within one week without charge. Calling the company basically states it is like a "bait and switch". You are charged for the report even though cancelling membership. Part of the Terms of Service #4: 4. Free Trials We encourage the use of our Services through free trials. Free trials generally last for one week for eligible new members. Free trials are only available to first time customers. I was a first time customer. Though cancelling membership, I'm charged $19.95.

Desired Settlement: Simply reimbursement of $19.95

Business Response: Business' Initial Response /* (1000, 10, 2013/08/23) */ Thank you for contacting PeopleSmart. Upon the initial visit to the website, there was a sign up for a report in addition to the 7 day free trial that was automatically offered. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. I do apologize for the misunderstanding as to the membership package that was purchased. A basic membership with PeopleSmart.com entitles you to access to the leading people search database, basic contact and landline phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Contact Report, Reverse Phone Report, Work Information Report, or Background Report is only available for individual purchase. As a one time courtesy, we have issued a refund for the amount of $19.95 which has been processed for receipt number *********.This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at **************. Sincerely, ********** Member Services Business' Final Response /* (450, 11, 2013/08/26) */ Thank you for your assistance. My account was reimbursed today. Again, thank you and best regards, *************

8/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Gives a satisfaction guaruntee and when I was dissatisfied and cancelled claim there is no refund despite my cancellation within 15 minutes I purchased this emailfinder service which they claim can reverse look up any email. I paid $23.40 for a one year subscription charged to my credit card. I attempted to reverse look up an email address of an unknown person and the result was not found and I got a message to use an investigator to look it up with the claim they have better resources, when you click on the box they wanted more money, however I did not progress to the point of finding out how much. I then tried to run a couple of known email addresses and got the same exact result, and them suggesting I use this investigator for a fee. I then tried to do a name search to see if I could get an email address as they claim. The rusult this time said they had the information, however when I clicked to retrieve the information they wanted more money to give me the information. When I purchased the service, there was a satisfaction guaruntee that stated simply, either the service worked the way they claimed and I was satisfied or I got a full refund. When I sent them the message of what I thought of their site and the fact that it was a scam and I wished to cancel and wanted a refund they sent me a cancellation notice and stated that cancellation did not entitle me to a refund. I did not use the service and in fact as I reffered back to the email it states that my account has been cancelled but if I want to log back in thaen I can, that does not constitute a cancellation. This is a cut and paste of the email they sent me: *** Confirmation message (no action required) *** ***************, In accordance with your request, your membership at Email Finder has been canceled. No future charges will occur and membership will not auto-renew. If you want to run people searches, email searches, or phone lookups on a per-search basis, you can return to your account any time and sign in with the same username and password: ********************************** Business listing credits, background checks, and contact reports are independent of your membership and can be redeemed any time in your account, as long as they're used within 12 months of purchase. Note that canceling your membership does not result in a refund of any previous payments - it only halts future membership charges from occurring. If you change your mind, you can renew or upgrade your membership by going to the "My Account" section within the member area. If you have additional questions, please contact our Customer Support department. We hope to serve your information needs in the future. Thanks for being a valued customer. - Email Finder Team ----------------------------- P.O. Box ****** *************** -----------------------------

Desired Settlement: I would like a full refund of what I paid, and I believe there should be some sort of punitive damages awarded. I would also like to see this company and all the ones like them be prosecuted for false advertising and misleading information, I mean what ever happened to truth in advertising?

Business Response: Business' Initial Response /* (1000, 5, 2013/07/29) */ Thank you for contacting EmailFinder.com. Customer service is our utmost priority and we apologize that the customer is not satisfied with the membership. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of $23.40. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at **************. Consumer's Final Response /* (3000, 7, 2013/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel I have been wronged and mislead. They have most certainly done this to others and should be penalized for doing so. AT the very least I feel there should be some sort of fine or penalty levied Business' Final Response /* (4000, 9, 2013/08/08) */ Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email you received on 7/25/13. The information that we provided was based on the search criteria you used to complete the search. We conducted an extensive search of all databases containing the data you requested. Please bear in mind that although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for the information. We strive to use only the most credible data sources available. As you received a full refund on 7/29/13 and your membership has been canceled per your request, we consider this matter resolved.

8/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: SmartPeople.com back ground check in my opinion is charging 19.95 instead of refunding if you cancel your service before the 7 day trial. They prompt you through a maze of options and after you view there service your charged and cannot be refunded. I did a back ground check on myself just to view. Canceled immediately, called SmartPeople regarding the charge and they will not refund my money. They are paying with the bait and switch and taking advantage of illiterate public. I would like BBB to have them refund my money. My account was set up for ************ with and e-mail address of ******************* Paid with Master Card/ ********************************

Desired Settlement: review the practices, review my account and credit my account

Business Response: Business' Initial Response /* (450, 5, 2013/08/16) */ Thank you for the reply. The company has refunded my purchase in full after they said theu would not. Case closed.

8/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: People Smart reverse direcory did noy deliver advertised service. PeopleSmart P.O. Box XXXXXX, Omaha, NE XXXXX Adverised "free" reverse phone search online. Free turned into $7.95 for a one time use. I typed in the phone number (prior to purchase)the website stated the the number and identity was found. After paying with a credit card, I ran the search and it stated that the identity was not available. They awarded "40 credits" for future use. A complete fraudulent act!

Desired Settlement: refund!

Business Response: Business' Initial Response /* (1000, 5, 2013/08/09) */ Thank you for contacting PeopleSmart about your Phone Report purchase. We apologize that your purchase didn't provide you with everything that you were expecting. We've refunded the charge of $7.95 that was charged to your account for order number XXXXXXXXX. This refund will process through our order processing system immediately. If you do not see the credit post to your account within 5 business days please reply and let us know. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ********** Member Services Consumer's Final Response /* (2000, 7, 2013/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/9/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Cancelled but billing was not stopped. Billed twice--19.95 and 14.95 in late July. Cancelled but billing was not stopped. Billed twice--19.95 and 14.95 in late July. I tried using the service again and received only the most rudimentary information--what I wanted was $30 more. I am not satisfied and want this billing to stop.

Desired Settlement: I want the $14.95 charge removed and want the $19.95 I will on 8/17/13 to be my last.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/24) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for 7-day trial(s) to the web site. It appears that you signed-up for those offers during the checkout process. The membership(s) billed when the trials expired after 7 days, since there was no cancellation of the membership(s). I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your memberships and issued a refund on July 23, 2013, for the amount of $14.95 and $19.95 which has been processed for receipt number *********. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at **************. Sincerely, ********** Member Services

7/31/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Bait and Switch or manipulated fields for what one was agreeing to: trial period with no interest in extension or full membership. On 5/11/13 I agreed to pay .95 for provision of address & phone information on one person, on a "trial" basis, from Peoplesmart.com (*****************************). I took "trial" to mean I could opt into a longer relationship IF I ever wished to. I did not wish to do so. On my July American Express bill, I noted that Peoplesmart.com had charged me $19.95 on 6/18. Looking back to my June bill I found the .95 charge on 5/11 for the trial AND another $19.95, 5/18. I contacted American Express and contested the July charge, putting a stop payment on all future charges from Peoplesmart.com. IF I agreed to a contract beyond the trial period, it was obscurely or artificially presented and I was unaware I had done so. I have retrieved the 5/11order confirmation from Peoplesmart which says, "Thanks for your order on 5/11/2013! Your order number is XXXXXXXXX/Contact Report - $0.95/1-month Unlimited Search Membership (7-Day Free Trial) - $0.00/Total: $0.95. Note: your bank statement will reflect a charge from "PeopleSmart.com." This is followed by some service hype and tips on using service. When I originally received this email confirmation, I did not read down to the last line of the communication, which said, "After your trial period, you will be charged $19.95 for your PeopleSmart membership and it will automatically renew upon expiration at the same price every month unless canceled." I did not examine this confirmation email more closely, because I had no reason to think that there was an automatic membership at a monthly $19.95 to be looking for-not from the pages on which I registered, not from the top of this particular document, which framed my cost as "1-month Unlimited Search Membership (7-Day Free Trial) - $0.00/Total: $0.95." However careless I was in scrutinizing the company's pitch, it was designed to deceive. The $19.95 charge from 5/18 that I did pay on my June AmEx is my penalty for being confused and less questioning than I should have been. But, I cannot be the only person to have had this experience. I must also add that the information provided was erroneous and useless. And that today, following a call to American Express to stop any further payments to Peoplesmart.com in future, I attempted to cancel my putative contract. Each time I hit the submit key I was Bounced out of the system. Coincidental technical glitch? ADDITIONAL DETAILS: Case is being handled by another organization: American Express

Desired Settlement: Reimbursement of 1-month's membership fee, $19.95, obtained by oblique presentation with tactical placement of information on site to obscure the intension of ensnaring purchasers in undesired membership.

Business Response: Business' Initial Response /* (1000, 10, 2013/07/15) */ Thank you for contacting PeopleSmart.com. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your membership and issued a refund for the amount of $19.95 which has been processed for receipt number XXXXXXXXX.This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ********** Member Services

7/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The details of the issue are contained in the email below that was sent. I feel that the site was misleading or the actions were taken to open an account in a fraudulent way. I believe the web site for their services must be clear. EMAIL sent to *****I have no record of ever receiving this notification. I do have receipts for order number ***** dated on 9/16/2012, and for order number ***** on the same day. They were two different reports requested, and I did receive a response for each. This was all I wanted and never requested additional reports. The literature I read on-line led me to believe I could order these reports, as a one time charge. I never received the notice below and had no idea we were looking at additional charges, and therefore have to draw the conclusion that the below action was fraudulent. In that light the data will be provided to proper authorities for investigation.You have charged us for the year membership in the document below at $39.95 which we never signed up for. An additional monthly charge for $19.95 was charged from September 2012 till June 2013. These charges are also incorrect. The two reports above were also charged for $19.95 and $29.95, which we agreed to pay and received the notices, and have them on file.We understand that currently you have cancelled the account and are processing a credit for the $19.95/month for the 2013 calendar year, for a total credit of $119.70. Please verify this with a responding email.We also request additional consideration on the original $39.95, as well as the $19.95/month for September till December of 2012. That total would be $139.70.There can be only one conclusion for us to take. That the language used by your company is not clear to deliberately be misunderstood. Otherwise there are fraudulent actions being taken within the process program applications. Your quick attention to this matter would be greatly appreciated.*****and *****Product_Or_Service: Background check Order_Number: Various

Desired Settlement: DesiredSettlementID: Refund As contained in the email above. A credit to the bank account for the $119.70 and the $139.70. They agreed in the phone conversation to provide a credit for the last 180 days. That indicates to me they saw something in the paperwork that was done wrong, and were hoping for a settlement in which they had to admit no wrong.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/15) */ Thank you for contacting ***** Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email you received on 9/16/12. Per your request, we have canceled your memberships and as an exception to policy and to show a good-faith effort, we refunded a total of six payments at $19.95 USD each for the months of January-June, which was processed 7/2/13, for receipt number *****. This processed immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. When you purchased your original report there was an offer for 7-day trial(s) to the web site. It appears that you signed-up for those offers during the checkout process. The membership(s) billed when the trials expired after 7 days, since there was no cancellation of the membership(s). I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. I understand that you are seeking refunds for previous payments that occurred in 2012. We apologize but as outlined in our Terms of Service, all sales are final after 60 days. See below: *****''3. Disputes and Reversals As you did not contact us within the 60 day timeframe and we have already made an exception by refunding previous payments over 60 days, we are unable to refund further transactions. We suggest you work with your financial institution for an amicable resolution in regard to the remaining payments. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at *****. Sincerely, ***** Member Services

7/31/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart billed my credit card for an online reverse phone number lookup but I did not receive any information in exchange. PeopleSmart billed my credit card for an online reverse phone number lookup but I did not receive any information in exchange.

Desired Settlement: Credit of the amount charge to my card.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/15) */ Thank you for contacting Phone Detective, a PeopleSmart.com company. I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we issued a refund for the amount of $39.95 which has been processed for receipt number XXXXXXXXX. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. The information that we provided in your report(s) were based on the search details that you provided. We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results. Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information. If there is any other way we can assist your further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ********** Member Services

7/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged for a service that I never agreed to. I would NEVER have paid 79.95$ verses a 1$ for a number. I canceled the subscription the same day I would NEVER have paid 79.95$ verses a 1$ for a number. I canceled the subscription the same day, but they charged me the 79.95$ anyway. I couldn't even find a number to contact them on their page under "contact us." I finally found a number for customer services when they charged my account!

Desired Settlement: I would like my 79.95$ for the charges I never agreed too.

Business Response: Business' Initial Response /* (1000, 10, 2013/07/26) */ Thank you for contacting PeopleSmart.com. As you are stating that you did not authorize the payment in question, we have initiated a refund to you in the amount of $79.95. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at X-XXX-XXX-XXXX. Sincerely, ******* ** Member Services Consumer's Final Response /* (2000, 12, 2013/07/29) */ Yes a refund for the full amount has been put back into my account! Thanks

7/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: RE: Ticket - ***** cancelled this service the day after I joined. I can't locate the confirmation number. The company has no record of me cancelling. I was told that they would only refund my account $39.90 on June 19, 2013. I spoke to a ***** *, Member Services Representative. As of today, the refund has not been credited to my account. I have e-mailed ***** twice since then. She keeps telling me, "The refund has been issued; but, it may take time to post to my account." It has been eight days. I want a full refund of $139.60 (March, April, May, June). They didn't even provide me with the information I was trying to obtain. Product_Or_Service: Person Search Order_Number: Ticket# *****

Desired Settlement: DesiredSettlementID: Refund I want a refund of $139.60 for March, April, May and June 2013.

Business Response: Business' Initial Response /* (1000, 10, 2013/07/05) */ Thank you for contacting PeopleSmart.com. I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your membership and issued a refund on June 19, 2013, for the amount of $39.90 which has been processed for receipt number 446348759 to cover the months of May and June. This refund processed immediately through our order system and card processor. If you still have not received your refund, we recommend you contact your financial institution to locate the refund. When you purchased your original report on January 28, 2013, there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. In regard to the refunds that were requested previously, these services were rendered on February 4, 2013, Match 4, 2013 and April 4, 2013. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old, as all sales are final after 60 days. See below: http://my.peoplesmart.com/psp.aspx?_act=terms 3. Disputes and Reversals If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888-813-0008. Sincerely, Demesha P. Member Services Consumer's Final Response /* (4200, 16, 2013/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to know what report I requested? I don't recall uploading any report. Business' Final Response /* (4000, 14, 2013/07/12) */ As stated previously, we have canceled your membership and issued a refund on June 19, 2013, for the amount of $39.90 which has been processed for receipt number 446348759 to cover the months of May and June. This refund processed immediately through our order system and card processor. If you still have not received your refund, we recommend you contact your financial institution to locate the refund. When you purchased your original report on January 28, 2013, there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. In regard to the refunds that were requested previously, these services were rendered on February 4, 2013, March 4, 2013 and April 4, 2013. We apologize but as outlined in our Terms of Service we're unable to refund charges more than 60 days old, as all sales are final after 60 days. See below: http://my.peoplesmart.com/psp.aspx?_act=terms 3. Disputes and Reversals If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888-813-0008. Sincerely, Demesha P. Member Services

7/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled my membership with this company last month in June. However, this month (July) I was still auto-charged for their services. The last time I was charged in the amount of $19.95 by them on 06/04/2013, I immediately logged onto the website and cancelled my membership with them. When I logged on to cancel my membership with them, I also deleted my bank card information. I got a message saying I would receive a confirmation email, yet one never came. I did not think anything about that since I had cancelled my membership and deleted my card information. However, today, 07/05/2013, I had a charge to my bank account from them again for the same amount of $19.95. I was very frustrated by that. Once again, I immediately logged onto their website and cancelled the membership again. This time after cancellation I waited for a confirmation email. I did receive one this time. The fact that they charged me again this month for a service I had previously tried to cancel with them is extremely frustrating. Please find both the June and July information off of my bank statement below. I have not been able to reach a person; therefore, I do not have a representative's name. However, I will also attach the content of the confirmation email I received. 06/04/2013 Recurring Card Payment *****Recurring Debit Card Transaction at ***** ***** on 06/03 -$19.95 Pending Withdrawal-POS *****-$19.95 *Note: this is still pending. Therefore, I do not have all of the confirmed payment information from the bank statement yet. Free Phone Tracer*****11:14 AM To: ***** ***** ***** ***** ***** *****, your membership to Free Phone Tracer has been cancelled as of 7/5/2013.

Desired Settlement: I would appreciate this month's (July) auto-payment of $19.95 be promptly refunded back to my bank account, being that I have previously cancelled this membership. I would like to be sure that this account is actually closed, and I will not be charged again in the future.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/09) */ Thank you for contacting *****. I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your membership and issued a refund for the amount of $19.95 which has been processed for receipt number *****.This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at *****. Sincerely, ***** * Member Services

7/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: no account access to account to use or cancel since first day, charging me for continued service. I signed up for a trial period for their service, and have not been able to access the account to use the service or cancel membership. They have not responded to password resets, or emails sent to them regarding this problem. They are charging me for the service, and I can't use it or cancel it. There is no phone number to contact them.

Desired Settlement: I wish for a refund of the unauthorized charge, and to cancel my account.

Business Response: Business' Initial Response /* (1000, 10, 2013/07/23) */ Thank you for contacting PeopleSmart.com. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process and were subsequently billed when the trial expired after 7 days, since there was no cancellation of the membership. We have canceled your membership; however, it looks as though the transaction in question has been disputed and the funds for your order were reclaimed by PayPal on 07/17/13. Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession. You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at 1-888-813-0008. Sincerely, ***** Member Services Consumer's Final Response /* (2000, 12, 2013/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I could not help but notice they did not mention the fact that I was unable to cancel the membership due to having had no login access, and that they had not replied to my request through their email request form on their site. However as long as the membership has been cancelled, we can consider this case resolved.

7/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deceptive practices leading to excess billing Signed up for a background check on an individual I was preparing to do business with. Background check (cost $19.95) showed 1 occurrence of criminal record and not much more than many free Google searches provide. I opted for the criminal check and was charged an additional $19.95. The report provided showed "no record". Customer service claimed the search was done and found no record but since it performed the search the cost was justified. When I pointed out that the $19.95 background check indicated showed a criminal record which is why I opted for the next $19.95 report in the first place, he insisted that the charge was justified anyway.

Desired Settlement: $19.95 credit back to my credit card.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/05) */ Thank you for contacting ***** I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we issued a refund for the amount of $39.90.This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. The information that we provided in your report(s) were based on the search details that you provided. We conducted an extensive search of all databases for the information you requested and presented the most up-to-date available results. Although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for this information. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at ***** Sincerely, ***** ***** Member Services

7/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a free 7 day trial. At no time after the 7 days was I contacted to see if I wanted to continue my membership, and was automatically charged $20. It was also very confusing and difficult to locate the pages in which to cancel the membership.

Desired Settlement: I'd like my $20 back.

Business Response: Business' Initial Response /* (1000, 10, 2013/07/05) */ Thank you for contacting ***** I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your membership and issued a refund for the amount of $19.95 which has been processed for receipt number *****. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase. If there is any other way we can assist you further, you are welcomed to contact us at your earliest convenience at ***** Sincerely, ***** ***** Member Services

7/23/2013 Billing/Collection Issues
7/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for a free trial for 7 days with ***** was billed for 19.95 for a premium background report, unable to obtain this.want refund Hello ***** Premium Reports are available for individual purchase, and as a basic member you are entitled to the best available rate for these reports. These include Contact Reports and Reverse Phone Reports for cellular or unlisted numbers, as well as Work Information Reports for professional contact listings and Background Reports for detailed public records information about an individual. Thank you for being a valued PeopleSmart customer and for taking the time to contact us. Please let us know if there's anything else that we can help you with. Sincerely, ***** ***** Member Services Representative

Desired Settlement: want my 19.95 back, they falsely advirtised this as FREE TRIAL,

7/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: thought was purchasing a one time service. somewhere in the fine print (apparently) there was an agreement to purchase an automatically renewing $19.95 / month service. i'm sure it was in the fine print, but seems a con game to me!!

Desired Settlement: clarity in there "subscription" service !! for others

Business Response: Business' Initial Response /* (1000, 10, 2013/07/01) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 06/18/2013. The customer's original purchase was for a $0.95 contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. On 06/27/2013, PeopleSmart received notice from PayPal that the transaction in question had been disputed. At that time, the funds for customer order were reclaimed by PayPal and retracted from PeopleSmart. The $19.95 are reclaimed by PayPal, as customer elected to dispute the payment with PayPal, the refund was processed in accordance with PayPal's terms. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-813-0008.

7/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PeopleSmart AKA IdentitySmart mis led me. I was never informed the searches would be partrital and data hidden so they can ask for more money . After signing up with this company I was allowed to search but never informed that there form used by me for these searches would have data omitted from them for the purpose of extorting more funds. I had read there intro pages and it says nothing of this. They advertised " ever-expanding database of comprehensive contact information" "Find someone by name, email, phone number, and address." in using the reverse phone look up the address and other contact info was hidden and I was presented with a option of paying more for the contact info. This is in complete contrast to what is being advertised.

Desired Settlement: I would like my money back.

Business Response: Business' Initial Response /* (1000, 5, 2013/06/28) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We apologize, but with the information provided we're unable to identify the account. We will need some additional details to be able to locate the customer's account. The e-mail address provided did not help locate the account. One we are able to locate the customer's account in our system we will get right back to you regarding the inquiry. They are welcomed to contact us at their earliest convenience at 1-888-813-0008.

7/15/2013 Billing/Collection Issues
7/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has my personal information listed without my authorization. I was unaware that my personal information has been listed. I was assaulted due to the information listed on this website. i would like my information removed immediately. This is an extreme safety hazard.

Desired Settlement: Remove all information immediately.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/10) */ Thank you for contacting PeopleSmart.com. I apologize for any inconvenience caused with respect to this matter. We respect privacy. That is why we have an Opt-Out process built into our website. Per your request, we initiated the process to remove your information form the website when you initially contacted us. If you still see your record without the changes you requested, please be sure to clear your browser's cache and/or cookies. For your convenience, your privacy settings were also applied to these websites: * EmailFinder.com * FreePhoneTracer.com * PhoneDetective.com I appreciate you reaching out to us. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-813-0008. Sincerely, ******* *. Member Services Consumer's Final Response /* (2000, 7, 2013/07/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/10/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I unsubscribed from the website and was told I would recieve a confirmation email but I checked my regular mail and my junk/spam folder but there was not a confirmation email to be found. So I have every reason to think they will charge me again next month saying I didn't complete the process to unsubscribe. Product_Or_Service: Background Information

Desired Settlement: DesiredSettlementID: Refund I would like a refund of what I already paid since there was no feasable way to unsubscribe to them but if nothing else I want to ensure that I am never charged by them again and refunded any charges from here on.

Business Response: Business' Initial Response /* (1000, 13, 2013/07/05) */ Thank you for contacting PeopleSmart.com. Your original purchase was for a $0.95 Contact Report which included a single report on the individual you searched for and a 7-day free trial for People Smart's annual membership. We provided three simple methods to cancel a trial membership, including calling us directly, emailing us at support@peoplesmart.com, or by using the contact form on the website. The trial was never canceled within the seven day trial period, which is why you were billed accordingly. According to our records, we promptly processed a courtesy refund to you on June 20, 2013. If there is any other way we can assist you, you are welcomed to contact us at your earliest convenience. Sincerely, ******* *. Member Services Consumer's Final Response /* (2000, 15, 2013/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/4/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: The product of this merchandize is unacceptable - they provide information that is OUTDATED, incorrect and limited. They cheat.

Desired Settlement: Refund of $9.95.

Business Response: Business' Initial Response /* (1000, 10, 2013/06/17) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we apologize that the report did not include the information the customer had been expecting. Out of courtesy, the customer's refund has been processed for receipt number ********* for the amount of 9.95 This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-888-813-0008.

7/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Charged my PayPal account 19.95 with no authorization. Used PeopleSmart website for a 1-time search @ 0.95. Never told there would be other charges. On June 8, 2013 I used PeopleSmart's "service" in an attempt to gain information about an annoyance phone caller. I paid their charge of $.95 from my PayPal account. Despite PeopleSmart's bloated advertising, the search was unproductive. I requested and received a refund for the $.95. I was never presented with any recurring payment authorization option while on their website. On June 15, 2013, PeopleSmart charged my PayPal account $19.95. I did not authorize this charge in any way, and there was no explanation from PeopleSmart. From June 15, 2013, to now, June 17, 2013, I have repeatedly sent email requests to PeopleSmart requesting a refund of the money they had essentially stolen from me. I have received nothing but the runaround, and claims that they do not have any account information on me from someone named **** *. At this point, it is clear to me they have no intention of refunding the money they have stolen from me. ADDITIONAL DETAILS: Case is being handled by another organization: Atty Gen Offices in CA, NE, MO

Desired Settlement: Refund of 19.95

Business Response: Business' Initial Response /* (1000, 5, 2013/06/28) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customers. We do apologize for the inconvenience, the customer has used a different e-mail address to make the purchase on our website, reason why we were unable to locate the transaction when the customer contacted us. Our records show that the customer's refund request has been processed by Paypal for $19.95 on 06/15/2013. If the customer does not see the credit post to the account within 5 business days they need to get in touch with the financial instituion. They are also welcomed to contact us at their earliest convenience at 1-888-813-0008. Consumer's Final Response /* (2000, 7, 2013/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund processed by PayPal as noted above. I will now consider this matter resolved.

6/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I allowed Peoplesmat.com to charge my credit card $.95 for a phone number look up. The following week, they charged my credit card $19.95 for services I neither requested or wanted. When I cancelled their service, it was stated I would receive "No Refund". I believe this is fraud and theft. I will only accept my money back from this consumer fraud company. They don't even list a phone number to call for complaints to their web site.

Desired Settlement: A full refund

Business Response: Business' Initial Response /* (1000, 10, 2013/06/28) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 06/17/2013. The customer's original purchase was for a $0.95 Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were charged. Out of courtesy, we had already processed a full refund once they contacted our service center directly on 06/25/2013. If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at 1-888-***-****.

6/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Peoplesmart.com inserted a pop-up window on my browser offering free trial memberships for unlimited background searches. NOT TRUE I submitted my paypal account info to peoplesmart.com after they advertised I could receive unlimited background searches on people. What they do not tell you is they will let you search for a membership fee but consumers have to pay for access to the actual data in the background searches. This is completely misleading. I did not have any idea peoplesmart.com was going to continue billing my paypal account for a service I canceled immediately and never again attempted to use. I fully believed I had completely canceled my "paid free trial membership" the very same day I obtained it. Now I have determined peoplesmart.com tricked me and auto-enrolled me the very first and only time I attempted to use it. I quickly realized it was a scam after I attempted to perform a single search. The only service consumers will receive for being swindled out of twenty bucks for a membership to peoplesmart.com is the ability to view a webpage which informs the victimized searcher his/her search criteria returned results; but in order to actually view the data of the search the "member" must make an additional purchase. peoplesmart.com claims the ability to conduct unlimited searches for a monthly fee only to inform members they have to pay an additional fee to actually view the information most reasonable people would clearly believe they had already paid for by paying to be a member. I want a full refund for any and all charges against my paypal account please. I did not knowingly authorize an auto-enrolment for a service in which I canceled the very same day I obtained the free membership. Thank You

Desired Settlement: Full credit to my pay-pal account for 3 months of charges at $19.99 a month for a total of $59.97. I had no idea peoplesmart.com was charging against my pay pal account until today when I received an online receipt from pay pal for membership fee's to peoplesmart.com

Business Response: Business' Initial Response /* (1000, 5, 2013/06/21) */ Thank you for contacting PeopleSmart.com. Customer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/11/2013. Out of courtesy, the customer's refund request has been processed for receipt number 483704201 for the amount of 59.85. This refund will process through our order processing system immediately. If the customer does not see the credit post to the account within 5 business days they are welcomed to contact us at their earliest convenience at 1-888-813-0008. Consumer's Final Response /* (2000, 7, 2013/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) They granted my request for a full refund.

6/24/2013 Advertising/Sales Issues
6/14/2013 Problems with Product/Service
6/3/2013 Advertising/Sales Issues
6/3/2013 Advertising/Sales Issues
6/3/2013 Problems with Product/Service
5/31/2013 Problems with Product/Service
5/28/2013 Billing/Collection Issues
5/28/2013 Problems with Product/Service
5/23/2013 Advertising/Sales Issues
5/23/2013 Problems with Product/Service
5/20/2013 Advertising/Sales Issues
5/14/2013 Problems with Product/Service
5/10/2013 Problems with Product/Service

Customer Review(s)

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Customer Reviews Summary

2 Customer Reviews on Inflection
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