BBB Accredited Business since 01/11/2012
Course Hero, Inc.
(888) 634-93971400 Seaport Blvd, Building B, Second Floor, Redwood City, CA 94063-5571View Additional Email Addresses
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This company offer internet services and educational consultants specializing in providing a platform for organization and distribution of educational content online.
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A BBB Accredited Business since 01/11/2012
BBB has determined that Course Hero, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Course Hero, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 73 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||26|
|Problems with Product / Service||41|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||73|
Additional Complaint Information
Complaints on file with BBB state that consumers are not notified of the yearly upfront charge of $95.40. Instead, consumers think they are being charge $7.95 per month.
BBB suggests that consumers review the company's terms and conditions as it states that you will be billed the annual fee of $95.40. BBB also suggests that consumers read all terms and conditions to be sure they understand what they signing up for.
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Course Hero, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Incorporated: November 2007, DE
Contact InformationPrincipal: Mr. Andrew Grauer (CEO)Customer Contact: Mr. Terry Parks (Customer Service)
Number of Employees
Internet Services, Tutoring, Educational Consultants
This business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek