BBB Business Review

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BBB Accredited Business since 01/11/2012

Course Hero, Inc.

(888) 634-93971400 Seaport Blvd, Building B, Second Floor, Redwood CityCA 94063-5571View Additional Email Addresses

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Description

This company offer internet services and educational consultants specializing in providing a platform for organization and distribution of educational content online.

BBB Accreditation

A BBB Accredited Business since 01/11/2012

BBB has determined that Course Hero, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Course Hero, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 73 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

73 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues26
Delivery Issues1
Problems with Product / Service41
Guarantee / Warranty Issues0
Total Closed Complaints 73

Additional Complaint Information

Complaints on file with BBB state that consumers are not notified of the yearly upfront charge of $95.40. Instead, consumers think they are being charge $7.95 per month.
BBB suggests that consumers review the company's terms and conditions as it states that you will be billed the annual fee of $95.40. BBB also suggests that consumers read all terms and conditions to be sure they understand what they signing up for.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Course Hero, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 09/28/2011Business started: 01/01/2006
Type of Entity

Corporation

Incorporated: November 2007, DE

Contact Information
Principal: Mr. Andrew Grauer (CEO)Customer Contact: Mr. Terry Parks (Customer Service)
Number of Employees

30

Business Category

Internet Services, Tutoring, Educational Consultants

Service Area

This business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.