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BBB Accredited Business since

iOffer, Inc.

Phone: (415) 431-3344 Fax: (415) 431-3355 82 S Park St, San Francisco, CA 94107 http://www.ioffer.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is an online marketplace providing a trading platform for buyers and sellers worldwide.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that iOffer, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for iOffer, Inc. include:

  • 226 complaint(s) filed against business

Factors that raised the rating for iOffer, Inc. include:

  • Length of time business has been operating
  • Response to 226 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

226 complaints closed with BBB in last 3 years | 92 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 13
Delivery Issues 5
Guarantee/Warranty Issues 17
Problems with Product/Service 173
Total Closed Complaints 226

Additional Complaint Information

Complaints on file with BBB state that consumers do not receive items purchased from iOffer.com sellers.
BBB suggests consumer review the company's terms and conditions as it states that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement, paragraph 5.
BBB also suggests that consumers read all terms and conditions to be sure they understand what they signing up for.

Customer Reviews Summary Read customer reviews

17 Customer Reviews on iOffer, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 17

Additional Information

BBB file opened: August 15, 2003 Business started: 12/11/2001 Business started locally: 12/11/2001 Business incorporated 12/11/2001 in CA
Type of Entity

Corporation

Business Management
Mr. Derek Biafore, Compliance Associate
Contact Information
Customer Contact: Mr. Derek Biafore, Compliance Associate
Number of Employees

15

Business Category

Internet Selling Services

Service Area
This Company provides services global.

Customer Review Rating plus BBB Rating Summary

iOffer, Inc. has received 3.02 out of 5 stars based on 17 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.