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BBB Accredited Business since

Cardpool.com

6220 Stoneridge Mall Rd, Pleasanton, CA 94588 http://www.cardpool.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Cardpool is a gift card exchange that allows people to either sell us gift cards for check or Amazon credit or buy discounted gift cards from our inventory.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cardpool.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cardpool.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 450 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

450 complaints closed with BBB in last 3 years | 144 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 39
Delivery Issues 15
Guarantee/Warranty Issues 47
Problems with Product/Service 303
Total Closed Complaints 450

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Cardpool.com
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 23

Additional Information

BBB file opened: May 31, 2011 Business started: 05/29/2003 Business started locally: 05/29/2003 Business incorporated 12/04/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Patrick Ramsey, VP/GM Customer Support
Contact Information
Principal: Mr. Patrick Ramsey, VP/GM
Customer Contact: Customer Support
Number of Employees

50

Business Category

Internet Selling Services

Refund and Exchange Policy
Cardpool makes certain limited warranties (the "Purchase Guarantee") regarding your Gift Card transactions, as described on Purchase Guarantee page and hereby incorporated by reference. You acknowledge and agree that the Purchase Guarantee is subject to this Agreement and any additional terms and conditions that may be described on the Service. If you return a Gift Card, represent and warrant and continue to represent and warrant, in connection with any Gift Card you return through or on the Service, the following: i) the Gift Card is in the same condition in which it was received; ii) the Gift Card has not been used since the original purchase date; iii) the Gift Card is and shall be valid; iv) the Gift Card is redeemable for the amount of credit that you state through the Service; v) that you have not in any way retained a way to redeem the Gift Card after selling the card; vi) the Gift Card and any interest therein is fully transferable to Cardpool in the manner contemplated by this Agreement; vii) you are the sole lawful owner of the Gift Card and all interests thereto; viii) the Gift Card is not subject to any liens, obligations, or encumbrances of a third party; and ix) you shall comply with all other requirements to complete the Gift Card transaction, including, without limitation shipping instructions, required by the Service. All claims under the Purchase Guarantee must be submitted by emailing claims@cardpool.com within one hundred (100) days of the disputed transaction. You shall not, directly or indirectly, be eligible to utilize the Purchase Guarantee for transactions exceeding an aggregate amount of one thousand dollars ($1000.00) lifetime limit. Purchase guarantee program does not apply to electronic gift cards or mobile gift cards due to the nature of those programs. Cardpool reserves the right to limit or discontinue the Purchase Guarantee in our sole discretion, including without limitation if we believe that you have engaged in fraud or other unlawful activities. In the event that other provisions on the Service and the terms of this Section conflict, this Section shall govern.
Alternate Business Names
Cardpool, Inc. CardZone
Products & Services

Cardpool makes it easy to buy and sell pre-owned gift cards. Customers can buy gift cards for up to 35% off or sell unwanted gift cards for cash.


Customer Review Rating plus BBB Rating Summary

Cardpool.com has received 4.17 out of 5 stars based on 23 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.