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Cardpool is a gift card exchange that allows people to either sell us gift cards for check or Amazon credit or buy discounted gift cards from our inventory.
A BBB Accredited Business since
BBB has determined that Cardpool.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cardpool.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 450 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||303|
|Total Closed Complaints||450|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
Type of Entity
Business ManagementMr. Patrick Ramsey, VP/GM Customer Support
Number of Employees
Internet Selling Services
Refund and Exchange PolicyCardpool makes certain limited warranties (the "Purchase Guarantee") regarding your Gift Card transactions, as described on Purchase Guarantee page and hereby incorporated by reference. You acknowledge and agree that the Purchase Guarantee is subject to this Agreement and any additional terms and conditions that may be described on the Service. If you return a Gift Card, represent and warrant and continue to represent and warrant, in connection with any Gift Card you return through or on the Service, the following: i) the Gift Card is in the same condition in which it was received; ii) the Gift Card has not been used since the original purchase date; iii) the Gift Card is and shall be valid; iv) the Gift Card is redeemable for the amount of credit that you state through the Service; v) that you have not in any way retained a way to redeem the Gift Card after selling the card; vi) the Gift Card and any interest therein is fully transferable to Cardpool in the manner contemplated by this Agreement; vii) you are the sole lawful owner of the Gift Card and all interests thereto; viii) the Gift Card is not subject to any liens, obligations, or encumbrances of a third party; and ix) you shall comply with all other requirements to complete the Gift Card transaction, including, without limitation shipping instructions, required by the Service. All claims under the Purchase Guarantee must be submitted by emailing email@example.com within one hundred (100) days of the disputed transaction. You shall not, directly or indirectly, be eligible to utilize the Purchase Guarantee for transactions exceeding an aggregate amount of one thousand dollars ($1000.00) lifetime limit. Purchase guarantee program does not apply to electronic gift cards or mobile gift cards due to the nature of those programs. Cardpool reserves the right to limit or discontinue the Purchase Guarantee in our sole discretion, including without limitation if we believe that you have engaged in fraud or other unlawful activities. In the event that other provisions on the Service and the terms of this Section conflict, this Section shall govern.
Alternate Business NamesCardpool, Inc. CardZone
Products & Services
Cardpool makes it easy to buy and sell pre-owned gift cards. Customers can buy gift cards for up to 35% off or sell unwanted gift cards for cash.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview