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San Francisco Bay Area and Northern Coastal California

BBB Business Review

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BBB Accredited Business since 09/30/2011

Mobile Plus, Inc. (Headquarters)

Phone: (415) 307-0246Fax: (415) 449-3541114 Sansome St Ste 1000, San FranciscoCA 94104-3821

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Description

This company offers a network for publishers and advertisers customers to drive optimized leads.

BBB Accreditation

A BBB Accredited Business since 09/30/2011

BBB has determined that Mobile Plus, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Mobile Plus, Inc.'s rating include:

  • Length of time business has been operating.

Factors that raised Mobile Plus, Inc.'s rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 27 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

27 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues19
Problems with Product / Service4
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 27

Additional Information

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BBB file opened: 07/27/2010Business started: 10/07/2009
Type of Entity

Corporation

Incorporated: March 2012, CA

Contact Information
Principal: Ms. Grace Meza (Sr. Mgr. Customer Service)Mr. Ron Czerny (CEO)
Number of Employees

36

Business Category

Internet Marketing Services

Hours of Operation

Mobile plus provides live support Monday - Friday from 9AM to 9PM EST. Our IVR's auto attendant is very simple to use. Below is the flow:

Press 1 For Information
Press 2 For Company Contact
Press 3 To Unsubscribe using the automated service
Press 4 For Live Support
Press 5 To repeat options

Mobile Plus also provides an email address, toll free number and self help FAQs on each of the landing pages

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Keep Those Customers Coming Back!

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.