BBB Business Review

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BBB Accredited Business since

Blackhawk Network, Inc.

Find a Location

Phone: (925) 226-9990 View Additional Phone Numbers 6220 Stoneridge Mall Road, Pleasanton, CA 94588 View Additional Email Addresses View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Blackhawk Network Holdings, Inc. is a leading prepaid and payments network, which supports the distribution of gift cards, prepaid telecom products and financial service products across a global network.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blackhawk Network, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blackhawk Network, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 705 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

705 complaints closed with BBB in last 3 years | 281 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 91
Delivery Issues 29
Guarantee/Warranty Issues 69
Problems with Product/Service 484
Total Closed Complaints 705

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Blackhawk Network, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 14

Additional Information

BBB file opened: January 09, 2009 Business started: 06/12/2001 Business started locally: 06/12/2001 Business incorporated 07/14/2003 in AZ
Type of Entity

Corporation

Business Management
Ms. Heidi Lyttle Lucy Gutierrez Ms. Teri Llach, CMO Ms. Alexia Oswald, Public Relations Mr. Bill Tauscher, CEO Ms. Lisa Wong, Director, Customer Service
Contact Information
Principal: Ms. Heidi Lyttle
Number of Employees

900

Business Category

Internet Marketing Services Business Services - General Online Retailer Credit Cards & Plans

Service Area
Area Business Services: Nationwide
Alternate Business Names
Cardlab Gift Card Mall Gift Card Mall.com GiftCards.com Go Wallet Omnicard Pay Power Visa PayPower
Products & Services

www.giftcardmall.com


Customer Review Rating plus BBB Rating Summary

Blackhawk Network, Inc. has received 3.68 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.