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BBB Business Review

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BBB Accredited Business since

Zynga, Inc.

Phone: (800) 762-2530 699 8th Street, San Francisco, CA 94103 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers internet social gaming.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Zynga, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

721 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 50
Billing/Collection Issues 106
Delivery Issues 20
Guarantee/Warranty Issues 110
Problems with Product/Service 435
Total Closed Complaints 721

Additional Complaint Information

BBB's business review for Zynga was created in September 2008. A recent review of this company's complaints was done in January 2015. Complaints concern consumers stating they are unable to reach the company to get assistance with their problem - many consumers say they are unable to find contact information and other consumers state they are unable to obtain resolution once they've reached the company. Consumers also complain that game currency disappears (usually purchased with real money, sometimes won through a game) and consumers are unable to get it back.

The company responded to the above concerns by providing the following:

As you are aware, our company publishes both web and mobile games that are free to play. For all of our players we provide both Forums and Help Center support to identify and resolve known and trending issues. Not every player will have the same support options or at the same time, which is outlined in our support policy as well as our Guide to Support Channels. As our game slate and services evolve we periodically will make changes, as outlined in our Terms of Service, which allow us to ensure we are meeting the needs of our audience.

For those who qualify for additional support options the response service levels rage from 4 hours to 48 hours for written support. For Billing and Purchasing issues for in-app purchases, we provide 24-7 live phone billing support as well as email support for those concerns.

Because our games operate on different platforms the experience may be slightly different between mobile and web versions of our game. Our ability to support a player also requires that they self-identify through Facebook Connect which allows our systems to identify the player and route their concerns accordingly. Because our games are free to play, players are able to play anonymously, which can prevent our ability to identify them and provide support for any concerns that they may have.

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Zynga, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 3
Negative Experience 23
Total Customer Reviews 27

Additional Information

BBB file opened: September 29, 2008 Business started: 07/01/2007 Business started locally: 07/01/2007 Business incorporated 11/15/2007 in DE
Type of Entity


Business Management
Mr. Todd Cash, Director, Customer Service Ms. Jennifer Burger, Compliance Manager
Contact Information
Principal: Mr. Todd Cash, Director, Customer Service
Number of Employees


Business Category

Internet Gaming

Alternate Business Names
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Additional Information

On May 9, 2014 Zynga Inc., advised BBB that they no longer own the game YoVille and will no longer be providing support to the game or its players. The new company providing support to YoVille players and the game is Big Viking Games. Big Viking Games is located in London, Ontario. For more information please visit

Customer Review Rating plus BBB Rating Summary

Zynga, Inc. has received 3.8 out of 5 stars based on 27 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.