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BBB Accredited Business since 04/21/2010

Zynga, Inc. (Headquarters)

(800) 762-2530699 8th Street, San FranciscoCA 94103

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This company offers internet social gaming.

BBB Accreditation

A BBB Accredited Business since 04/21/2010

BBB has determined that Zynga, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Zynga, Inc.'s rating include:

  • Length of time business has been operating.

Factors that raised Zynga, Inc.'s rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2518 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2518 complaints closed with BBB in last 3 years | 776 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues133
Billing / Collection Issues99
Delivery Issues34
Guarantee / Warranty Issues12
Problems with Product / Service2240
Total Closed Complaints 2518

Additional Information

BBB file opened: 09/29/2008Business started: 07/01/2007
Type of Entity


Incorporated: November 2007, DE

Business Management
Principal: Mr. Todd Cash (Director, Customer Service)
Contact Information
Ms. Jennifer Burger (Senior Lead)Mr. Alec Stillman (Project Manager)
Number of Employees


Business Category

Internet Gaming

Alternate Business Names
Farmville, Yoville, Texas Hold EM, Mafia Wars, Zynga Game Network, Inc., Cafe World, FishVille, PetVille, Zynga Poker, Treasure Isle, Frontierville, CityVille, Words with Friends,, Draw Something, Bubble Safari, Hidden Chronicles, The Ville, ChefVille, Zynga Bingo, Zynga Slingo,

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