Business ProfileforPocket Gems, Inc.

Pocket Gems (PG), has suspended my account, and is refusing to unsuspended my account. They have accused me of cheating, and violating section 8 of their code of conduct. This is completely untrue, and very offensive.Ive been playing the Pocket Gems, (PG) game WarDragons very actively for the past five years. *** invested a lot of time and money. *** never had a complaint or done anything inappropriate while playing the game. I recently have started playing an advanced area of the game known as Atlas more, and there is a bit of a learning curve. I was kicked off my team because I unknowingly attacked two castles my team didnt want to attack, which is not illegal, and is also listed as an option while playing. I was merely following the options available on the castles and trying to learn Atlas. The team reacted completely inappropriately by posting several nasty things on the team chat after kicking me off and requesting my account be banned with no explanation whatsoever. I learned about this from my girlfriend who is also on the same team.I contacted the pocket gems support center and requested my account be unsuspended. The response I got was that I had been cheating, and violated their code of ethics in section 8. This is completely untrue and offensive.I would like my account unsuspended immediately; or be compensated for the time and money Ive invested over the past five years. I have paid $4.99 frequently per month over the last five years, as well as made other purchases. More so than the financial investment, I have played diligently to build my account investing a substantial amount of time every day to it. My information is as follows:My username is: NvyNick.PG support request number: *******.My contact email is: ******************** I really enjoy the game, and hope that this can be resolved in a positive light. I have copies of all correspondence if needed. Thank you for your help resolving this matter.Sincerely, *************************