BBB Business Review

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BBB Accredited Business since

Perfect World Entertainment

Phone: (650) 590-7700 Fax: (650) 593-3543 101 Redwood Shores Pkwy STE 400, Redwood City, CA 94065

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Perfect World Entertainment is a North American online games publisher specializing in immersive free-to-play MMORPGs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Perfect World Entertainment meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Perfect World Entertainment include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 359 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

359 complaints closed with BBB in last 3 years | 167 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 51
Billing/Collection Issues 45
Delivery Issues 16
Guarantee/Warranty Issues 63
Problems with Product/Service 184
Total Closed Complaints 359

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Perfect World Entertainment
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 16

Additional Information

BBB file opened: April 27, 2011 Business started: 12/28/2007 Business started locally: 12/28/2007 Business incorporated 12/28/2007 in DE
Type of Entity


Business Management
Mr. Bryan Huang, CEO Mr. Aaron Bamblett, Senior Manager, CS Mr. Alan Knoepfel, Billing Manager
Contact Information
Customer Contact: Mr. Aaron Bamblett, Senior Manager, CS
Principal: Mr. Bryan Huang, CEO
Number of Employees


Business Category

Internet Gaming


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.